Customer Care Coordinator - £30,000 - £35,000 - Stansted - Permanent Introduction A new opportunity has arisen for a Customer Care Coordinator to join my client, a high end House Builder, based in the Stansted area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. You will be office-based with the opportunity to visit site, working with luxury developments and working closely with the Customer Care Manager delivering the best experience to customers after sales. 2 days WFH after probation period. The Role: - Reporting to the Head of department and Customer Service Manager you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale. - Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed. - Provide support and advice to sub-contractors. - Speak with Site or Constructions teams as necessary to ensure customers queries are answered accurately, efficiently and consistently. - Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client. Key Skills: - At least 2 years Customer Service experience within the House Building industry - Excellent communication skills - Excellent attention to detail For more information please apply below or contact Chris Ellis at Wheatstone Solutions
Jul 02, 2025
Full time
Customer Care Coordinator - £30,000 - £35,000 - Stansted - Permanent Introduction A new opportunity has arisen for a Customer Care Coordinator to join my client, a high end House Builder, based in the Stansted area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. You will be office-based with the opportunity to visit site, working with luxury developments and working closely with the Customer Care Manager delivering the best experience to customers after sales. 2 days WFH after probation period. The Role: - Reporting to the Head of department and Customer Service Manager you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale. - Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed. - Provide support and advice to sub-contractors. - Speak with Site or Constructions teams as necessary to ensure customers queries are answered accurately, efficiently and consistently. - Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client. Key Skills: - At least 2 years Customer Service experience within the House Building industry - Excellent communication skills - Excellent attention to detail For more information please apply below or contact Chris Ellis at Wheatstone Solutions
Customer Care Coordinator - £35,000 - Beaconsfield - Permanent Introduction A new opportunity has arisen for a Customer Care Coordinator to join my client, a House Builder, based in the Beaconsfield area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. This is a full time office based role. The Role: - Reporting to the Head of department you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale. - Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed. - Provide support and advice to sub-contractors. - Speak with Site or Constructions teams as necessary to ensure customers queries are answered accurately, efficiently and consistently. - Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client. Key Skills: - Customer Service experience within the House Building/Construction/Maintenance Contractor industry. - Excellent communication skills - Excellent attention to detail For more information please apply below or contact Chris Ellis at Wheatstone Solutions.
Feb 03, 2025
Full time
Customer Care Coordinator - £35,000 - Beaconsfield - Permanent Introduction A new opportunity has arisen for a Customer Care Coordinator to join my client, a House Builder, based in the Beaconsfield area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. This is a full time office based role. The Role: - Reporting to the Head of department you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale. - Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed. - Provide support and advice to sub-contractors. - Speak with Site or Constructions teams as necessary to ensure customers queries are answered accurately, efficiently and consistently. - Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client. Key Skills: - Customer Service experience within the House Building/Construction/Maintenance Contractor industry. - Excellent communication skills - Excellent attention to detail For more information please apply below or contact Chris Ellis at Wheatstone Solutions.
Customer Care Manager - Permanent - Berkshire - £52,000+ plus package Introduction & Role We are currently representing a House Builder, who are seeking a Customer Care Manager to join their team on a permanent basis. The role entails being the first point of contact for customers from point of handover, answering calls and queries accurately and efficiently and meeting at the properties as required. Day to day Meeting customers in their properties, carrying out inspections as necessary on reported defects or issues. Writing reports from inspections to discuss with the Customer Care department and relevant stakeholders. Ensure any works to be carried out by contractors or Maintenance Operatives are completed to the best quality and to the customers' expectations. Work closely with site teams and contractors to notify on any reoccuring patterns or issues that arise. Carry out home demonstrations Manage any complaints that arise with customers' and deal with effectively alongside the Head of department. Travelling across the region, the candidate will be ideally located around the Berkshire/Surrey area to cover several developments around the outskirts of the M25 and South. Key Skills required Previous experience within a Customer Service Manager / Customer Relations Manager role, or similar in the House Building / New Homes industry. Flexbility to travel to sites around the region operated (to be discussed) Excellent communication and customer facing skills Excellent report and email writing skills and proficient with IT. Please apply below or contact Chris Ellis at Wheatstone Solutions for more information.
Jan 29, 2025
Full time
Customer Care Manager - Permanent - Berkshire - £52,000+ plus package Introduction & Role We are currently representing a House Builder, who are seeking a Customer Care Manager to join their team on a permanent basis. The role entails being the first point of contact for customers from point of handover, answering calls and queries accurately and efficiently and meeting at the properties as required. Day to day Meeting customers in their properties, carrying out inspections as necessary on reported defects or issues. Writing reports from inspections to discuss with the Customer Care department and relevant stakeholders. Ensure any works to be carried out by contractors or Maintenance Operatives are completed to the best quality and to the customers' expectations. Work closely with site teams and contractors to notify on any reoccuring patterns or issues that arise. Carry out home demonstrations Manage any complaints that arise with customers' and deal with effectively alongside the Head of department. Travelling across the region, the candidate will be ideally located around the Berkshire/Surrey area to cover several developments around the outskirts of the M25 and South. Key Skills required Previous experience within a Customer Service Manager / Customer Relations Manager role, or similar in the House Building / New Homes industry. Flexbility to travel to sites around the region operated (to be discussed) Excellent communication and customer facing skills Excellent report and email writing skills and proficient with IT. Please apply below or contact Chris Ellis at Wheatstone Solutions for more information.
