Birmingham Mind

Advice & Information Helpline Worker (Mental Health) x 2 Vacancies Location: Beechcroft Hub, Erdington, Birmingham Salary: £25,231 per annum (full time equivalent) £15,139 pro rata for 22.5 hours per week Hours: 37.5 (full time) & 22.50 (part time) - to cover rota d activity between 9am 11pm The Helpline is open 7 days per week with a rolling rota consisting of shifts from 9am to 5pm and 3pm to 11pm, including weekends. Please note that this is an on-site role at the specified location. Remote working is not available for this position. We are a leading provider of mental health services in Birmingham and the West Midlands. As a Helpline Worker, you will be providing support for those experiencing mental health difficulties through Birmingham Mind s helpline service. The helpline supports people living in the Birmingham and Solihull area. The support offered will include (but is not exclusive to), receiving calls, emails and webchat from people who may be experiencing crisis, people looking for more general assistance and information about services, carers looking for advice and services, and other community support services. You will provide appropriate referrals and signposting information about Birmingham Mind services and external partner agencies. You will be working in a community focused way to ensure that statutory and local organisations are aware of the provision, ensuring that you retain close and effective links with them as well as keeping up to date with any pertinent changes to local provision. The helpline is a 7 day a week service from 9am -5pm and 3pm -11pm. Under the direction of the service manager, you will support the running of the service in line with contractual requirements, Birmingham Minds Vision and Values, its operating Policy and Procedures, and any relevant legal requirements. You will have at least 6 months experience in the mental health field, with experience of supporting people to be in control of their lives. You will also be able to demonstrate the ability to work with strong values and work within a recovery approach. Please see the Job Description for full details required for this role. If you feel that you meet the requirements of this position, we would like to hear from you. Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme. Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties. The closing date for applications is Sunday 3rd December 2025 Interviews will take place on Thursday 18th, Friday 19th and Monday 22nd December 2025

Team Leader (Mental Health) Talking Spaces Service Location: Grounded, Jewellery Quarter, Birmingham Hours: 37.5 hours per week Salary: £28,982 per annum The Talking Space service operates from 1pm to 9pm four days a week throughout the year. We operate one of our Talking Space services in the vibrant Jewellery Quarter, close to the city centre. Our Talking Space service provides a safe and welcoming environment for individuals aged 18+ living in Birmingham or Solihull who are experiencing emotional distress or a mental health crisis. We offer 1-to-1 appointments and drop-in support across four sites in the city (Selly Oak, Erdington, Jewellery Quarter, and Northfield). We actively listen and offer a range of referral and signposting options. The service functions as an alternative to A&E as part of the urgent care pathway. We now have an exciting opportunity for an empathetic and experienced leader to join our team and support the effective delivery of the Talking Space service, with a particular focus on young adults aged . You will develop engaging activities and groups that appeal to young people, helping them reach their full potential. With strong knowledge of mental wellbeing, you will work confidently within confidentiality frameworks and ensure accurate completion of all relevant documentation. You will communicate in a style appropriate to your audience, demonstrating compassion and a non-judgmental approach toward individuals experiencing psychological distress. As Team Leader, you will provide support and supervision to the staff team, identify training needs, and complete annual appraisals. You will feel confident challenging discriminatory or disrespectful behaviour while maintaining high standards and ensuring the team upholds the same level of quality. You may occasionally be required to work across all Talking Space sites. We are also exploring opportunities to extend our service to support young people aged soon. The ideal candidate will have experience in a similar role and a strong understanding of safeguarding practices, along with a positive attitude toward individuals experiencing mental health difficulties. You will have experience working with confidential, sensitive information in line with GDPR principles. A confident communicator, you will feel comfortable liaising with internal and external stakeholders and building strong relationships within the community. You will be IT literate and able to ensure all documentation is accurately recorded on our bespoke systems. You will have proven experience in leading a team and supporting individuals to develop within their roles. Flexibility is essential, as the role requires working shift patterns including evenings and weekends, within the service s opening hours. Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments; Employee Assistance Programme which includes free counselling and a comprehensive training programme. Our people are key to the success of the organisation, and we are recognised as both Mindful Employer as well as achieving gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties. Closing date for applications is Monday 15th December 2025 Interviews to take place - TBC