Servol Community Services

Working hours = working 37.5 hours per week Monday to Sunday on a rota basis. This role includes evening, weekend and bank holiday working. You will not work every weekend. You will also be required to be part of the London management on-call rota out-of-hours. Location = Sutton, Greater London Do you want to make a positive difference to people's lives, enabling them to improve their wellbeing an click apply for full job details

x3Project Lead Phoenix Are you ready to lead an innovative new programme making a real difference in the lives of individuals reintegrating into society after prison as we have three Project Lead positions available Position: Project Lead Phoenix x3 Location: West Bromwich (on-site) Salary: £32,000 per annum (pro rata for each position) Contract: Fixed Term Hours: Part Time 2 x 30 hours/week at £25,600 per annum (7-day rota) and 1 x 22.5 hours/week at £19,200 per annum (7-day rota) Closing Date: Sunday 10th August 2025 The Role We re launching Phoenix, a ground-breaking pilot supporting prison leavers with complex mental health needs, and we re looking for three experienced and passionate Project Leads to drive this forward. As a Project Lead, you ll play a pivotal role in coordinating a dedicated on-site team to deliver high-quality support that promotes mental wellness, reduces reoffending, and empowers individuals to thrive. You ll oversee the day-to-day running of the project, from admissions and risk management to leading team performance and developing partnerships. You ll also work closely with our evaluation partners to shape and evidence the impact of this pilot model. This is an exciting opportunity to be at the heart of innovation in supported accommodation ideal for someone who thrives in a fast-paced, person-centred environment and brings experience from the criminal justice, social care, or mental health sectors. This is a site-based role, requiring availability across a 7-day shift pattern including evenings, weekends, and bank holidays. About You To succeed in the role of Project Lead, you will need: A proven track record in project leadership, ideally in criminal justice, social care, or the non-profit sector Experience managing a team and driving service performance in a care environment Strong decision-making skills and the ability to work independently under pressure A collaborative and compassionate approach to leadership Experience with community engagement and building external networks A working understanding of safeguarding, health and safety, and risk management in a social care context We particularly welcome applications from individuals with lived experience of mental ill health or the criminal justice system. About Us As an established charity which provides high quality accommodation and support for adults living with enduring mental health conditions and complex needs. Our purpose is to help people on their journey to mental wellness, purpose, and independence. Supported housing provides crucial help to some of the most vulnerable people in our country. It can have an enormous positive impact on an individual s quality of life: from their physical and mental health to their engagement with the community. Other roles you may have experience of could be Project Manager, Criminal Justice Project Lead, Mental Health Project Coordinator, Housing Services Manager, Reintegration Support Manager, Supported Housing Project Lead, Community Justice Manager, Care Services Manager, Senior Support Worker, Offender Rehabilitation Coordinator, Social Care Team Leader, etc . PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Working hours = working 37.7 hours per week Monday to Sunday on a rota basis. This role includes evening, weekend and bank holiday working. YOu will not work every weekend. You will also be required to be part of the London management on-call rota out-of-hours Location = Sutton, Greater London Do you want to make a positive difference to people's lives, enabling them to improve their wellbeing and click apply for full job details

Servol Community Services is an established charity which provides high quality accommodation and support for adults living with enduring mental health conditions. Our purpose is to help people achieve mental wellness, purpose and independence. As an organisation we are continually improving, encouraging our teams to succeed and always looking for new ways we can help those we support to reach their goals. Our approach is collaborative, with individuals reassured they are a genuine partner in their own care and recovery. Servol recognises the importance of lived experience when working with service users with complex needs and welcome applications from individuals who have first-hand experience of mental ill health. verything we do links to the following core values: Caring, Respectful, Continuously improving & Welcoming JOB PURPOSE: To be the first point of contact for advice and security for our service users during the night. Managing the building overnight, ensuring service users are signed in or out as required and enquiries are handled professionally, referring to support staff as necessary Duties include supervising entry and exit, maintaining a log of visitors, monitoring CCTV, and (where applicable) liaising with the keyworker on duty regarding nightly issues. THE ROLE: Working on a four on, four off rota basis. Shifts will include working some weekends and bank holidays as part of the rolling rota. Usual times of work are 9pm to 9am the following day. To provide waking cover throughout the night, providing a continuous and effective enhanced housing management intervention and safeguarding to vulnerable service users. This role requires maintaining a balance between safe service delivery and respecting the delivery of a flexible, responsive support service which can adapt to changes in everyone's level of need. This role is about ensuring the security of the guests, and the site. You will also be supporting them, listening to them when they want to talk, helping to diffuse tense situations. We need someone resilient with a proactive attitude and a genuine desire to help people from all walks of life. We need someone who can listen and follow instructions precisely. You'll need to have an acute awareness of our surroundings and what is happening within the service and be able to report any concerns. As a Night Concierge, you will be expected to engage with the guests who reside at the service on a nightly basis, keeping client records up to date, managing incidents, sharing concerns with the wider team to ensure continuity in service delivery, and contributing to daily handover meetings. RESPONSIBILITIES: Remain alert for the duration of your shift and able to respond immediately to any emergency. Deliver a service which enables people to stay safe and protected from harm including effective monitoring of CCTV. Develop and sustain effective partnerships with the people we support. Take appropriate action in the event of an emergency/ challenging situation and ensure all reporting procedures are carried out. Accurately record messages, conduct follow up telephone calls, update logbooks and handover report etc. where appropriate. Maintain the security of the building by completing building checks & patrols. Undertake H&S checks of communal areas reporting any risk or maintenance requirements. Ensure that all communal areas are kept clean and tidy following set schedules. To comply with all Servol Community Services organisational policies and procedures such as Equal Opportunities, Lone Working, Confidentiality/GDPR and Code of Conduct. SKILLS/KNOWEDGE/EXPERIENCE RQUIRED FOR THIS ROLE: Experience of working with vulnerable adults, specifically people with mental health needs of substance misuse, in a similar overnight role. Previous experience working under challenging circumstances. Ability to work autonomously Good written and verbal communication skills Ability to use IT systems confidently Knowledge of the application of Health and Safety legislation Knowledge of safeguarding procedures. Ability to demonstrate respect for a diverse range of individuals Ability to demonstrate a warm, affirmative and person-centred approach to people with complex support needs To be well organised and to be able to lone work (when required) Ability to demonstrate initiative self-motivation and resourcefulness CLICK 'APPLY' IF THIS SOUNDS LIKE THE JOB FOR YOU!

Area Manager A growing charity are seeking a dedicated and experienced Area Manager to oversee supported accommodation services, ensuring high-quality care and operational excellence. Position: Area Manager Supported Living Location: South West London - Hybrid working from home with 2 days per week on site Salary: £43,000 rising to £45,000 after completion of a successful probationary period (includes LWA) Hours: Full Time - 30 hours per week (exact days of work negotiable) Contract: Permanent Closing Date: Monday 24th March Interview Date: Tuesday 1st April via TEAMS The Role This is a rare permanent opportunity which is full time at 30 hours per week with exact days of work negotiable. We are looking for an experienced leader to direct the operational care standard and continuous improvement of our services in Wandsworth & Richmond and Sutton. Leading our specialist supported living service and managing a small team of four direct line reports our Area Manager will need to be able to evidence a strong background in achieving compliance for supported living services. You will inspire your team to create a culture of excellent customer service and will work closely with your team to ensure that the service delivers on all targets, both financial and those around the quality of the service. You will: Lead, manage, your team to deliver outstanding care services. Setting and encouraging high standards of performance and demonstrating a commitment to good practice and continual improvement. Monitoring and improving service quality through regular audits and performance reviews. Ensure adherence to all policy and contractual requirements for the management of risk including safeguarding, incidents, and complaints handling. Proactively participate in policy development and service delivery improvements. Working with the Head of Operations develop and implement strategic plans to enhance service delivery and achieve business objectives. Work with the Head of Operations to identify local funding opportunities, developing bids to enhance business development and growth. Ensure all relevant statutory, regulatory, and professional standards are met in relation to policies, processes, and procedures, particularly in respect of governance and employment legislation and IT functions. Work flexibly across the services and deliver an out of hours on-call service. Ability to travel as our Head Office is West Midlands based. About You As an Area Manager, you will lead and inspire a team of managers across a designated geographical area, ensuring that supported accommodation services are delivered to the highest standards. You will be responsible for meeting contractual requirements, maintaining safe operational practices, and achieving performance targets. You will have: Level 5 qualification (NVQ/Cache/HNC or equivalent) in a relevant subject e.g. business administration, governance, sociology. Qualification in Line Management or demonstrable experience Level 3 qualification in Safeguarding Adults (or prepared to work towards) Extensive experience of leading supported living services Experience of monitoring and analysing data for complex services. With the ability to deliver high quality reporting with solution-based outcomes. Experience of working with people with severe mental illness where the diagnosis is complex and may present behaviour that can challenge People management and performance, including developing staff and teams Understanding of person centred and outcome focused practice; safeguarding and risk management. Work in a flexible manner out of hours, travel and overnight stay to services across the country as required. About the Organisation: As an established charity which provides high quality accommodation and support for adults living with enduring mental health conditions and complex needs. Our purpose is to help people on their journey to mental wellness, purpose, and independence. Supported housing provides crucial help to some of the most vulnerable people in our country. It can have an enormous positive impact on an individual s quality of life: from their physical and mental health to their engagement with the community. Other roles you may have experience of could be Regional Manager, Housing Services Manager, Care Services Manager, Supported Housing Manager, Operations Manager, Senior Service Manager, Social Care Manager. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We have an opportunity available for a Housing Support Worker (Mental Health) to join us based in London. You will join us on a part time, permanent basis and in return, you will receive a competitive rate of £9.40 per hour a nd some great employee benefits. Please note, the Housing Support Worker role requires a significant amount of lone working so you must be comfortable with this. Servol Community Services is a charity providing person-centred support to adults affected by and recovering from mental health conditions in London. We have been established for over 40 years and proudly support people in accommodation that meets their support needs, including residential 24 hour staffed services, semi-supported accommodation and supporting individuals living in their own homes in the community. We are a friendly organisation that provides variety and a real opportunity for progression and continued learning & development. Key duties and responsibilities of our Housing Support Worker include : Provide housing related support to service users to enable them to maintain their tenancies and achieve their aspirations for independent living Encourage the individual to live as fully and independently as possible within the local community, providing information, emotional, organisational and practical support as possible Liaise with other housing, health and social care professionals, benefits, welfare and advocacy agencies and other landlords as appropriate Participate in assessment and selection of tenants ensuring that good practice and equality of opportunity is adhered to Keep accurate and timely records of all meetings and actions to ensure a professional and seamless service to service users Whilst at the service be fully responsible for the health, safety and appropriate use of the building, including timely reporting of any accidents or near-misses Report, order and inspect day to day repairs and estate maintenance. This is not an exhaustive list of your duties. Skills and experience required to become our Housing Support Worker: NVQ/QCF/BTEC Level 2 Health and Social Care qualification (or similar subject) Intermediate IT skills which must include Outlook, Word and Excel Relevant experience of supporting adults who have experienced mental health issues in a residential or day care setting Relevant work experience and working knowledge of housing benefit claims, management and housing/accommodation support available for vulnerable adults Effective and clear written communication skills in report writing, risk assessments and form completion A good working knowledge and understanding of procedures for the protection of vulnerable adults Able to demonstrate a positive and supportive attitude to working with people experiencing mental health conditions. If you feel that you have the skills and experience required to become our Housing Support Worker , please click 'apply' today - we would love to hear from you.

We have an opportunity available for a Night Concierge/Security to join us based in supported living recovery unit in Balham, SW London .You will join us on a full time, permanent basis (48 hours per week) and in return, we are offering acompetitive rate of £9 per hour and some great employee benefits. About Us: OUR VALUES: Welcoming, Caring, Respectful, Continuously Improving Servol Community Services is an established independent charity providing support and accommodation for vulnerable adults experiencing mental health problems in the West Midlands and London. The role: As our Night Concierge /Security, you will provide proactive security and safety for all clients, cleaning, health/safety/welfare checks and other admin and reporting duties. Security of our scheme for both clients and the building is of the utmost importance. You must therefore ensure that you are alert at all times during your shift and offer a consistent attention to all callers, clients and visitors to the building. This role is a lone working position, so previous lone working experience would be advantageous. Working hours: 9pm - 9am, 4 nights on and four nights off in rotation over any one week/month/year (including bank holidays). Key duties and responsibilities of Night Concierge/Security: Provide a courteous, professional and welcoming atmosphere for all clients, their representatives and visitors to the unit Carry out regular visual and sensory checks of all areas of the unit, including all external doors and windows and regularly check smoking areas Be responsible for the health & safety of the clients and their guests, including fire exits and evacuation pathways are kept clear Take careful note of handover information from the staff on the day shift, and accurately update all relevant records where changes or incidents occur Where there are concerns for a service user's safety or welfare, follow all processes immediately and advise on-call manager Ensure that security is maintained and appropriate measures taken to inform manager/police of any issues; always informing the manager on call of any security/emergency issues Answer phones calls professionally and take accurate messages leaving them in the communication book Ensure that any maintenance issues are written in the communication book for staff to read during the next shift, or emailed to manager if any urgent maintenance issues arise during your shift Report any injury to persons or damage or loss of property and take appropriate action Complete all monitoring forms required during each shift to include Health & Safety, Client Activity, Accidents & Incidents Please Note: This is not an exhaustive list of your duties. Skills and experience required to become our Night Concierge/Security: Current (or recently expired) SIA Door Supervisor licence holder and relevant level 2 security industry qualification Relevant experience with working with a wide range of the public who need additional support. Previous experience of working with vulnerable adults is a huge advantage. Good communication and interpersonal skills, both written and verbal Good knowledge of issues relating to the security of a building Good IT skills (email, MS Word and Excel) Well organised and to be able to lone work and use imitative Some understanding of the health and social care industry and safeguarding The benefits of becoming our Night Concierge/Security: 240 hours of paid annual leave per year Great learning and development opportunities Employee of the Quarter Awards £150 bonus for referring candidates for vacancies Free eye tests and discounts on glasses Access to a retail discount platform (Perkbox) If you feel that you have the skills and experience required to become our Night Concierge/Security , please click 'apply' today - we would love to hear from you!