Wiggle

Vacancy Name IT Change Analyst Vacancy No VN296 Location Portsmouth Employment Type Permanent Duration Type of Role Full-time If Rotating Shifts, please detail Job Advert WiggleCRC are looking to recruit an IT Change Analyst to join the team in our Portsmouth office! We are passionate about everything we do and driven by our winning teams who value the unique strengths we each bring. This is your opportunity to join a team who are not afraid to pursue ambitious goals and will support you to achieve your personal best. Whether you're a beginner or an expert, a sports enthusiast, or an excel expert, a people manager or an analyst, we have a place for you. There's a place for everyone in our team! You won't just be joining the WiggleCRC family, we're part of something bigger. We are now proud members of the Signa Sports United family! What's in it for you - The benefits If working alongside some for the most creative and innovative people isn't enough, we also offer you: Excellent career progression opportunities 25 days annual leave 5% pension contribution Staff discount Flexible working hours Healthcare plan Company Bonus Company sporting events, smart casual dress code and a brilliant company culture. What will you be doing? You will be responsible for the maintenance and administration of Change Management, Release Management and Service Introduction Processes for IT Delivery. You will ensure efficient and prompt handling of change, coordination of releases and effective handover of projects in IT Service Operations. You will support Project Delivery; preparing new and changed services for implementation and effective handover in IT Service Operations. You will work throughout the project lifecycle as a core member of the project team, coordinating service delivery teams and multiple vendors to ensure they are prepared to receive new and changed services. Key Responsibilities: Predominately focused on IT logging changes for departmental services, infrastructure, process, policy, finance, high level system changes Receive, record, categorise and distribute Change Controls and arrange for authorisation or rejection within agreed timescales and at appropriate levels of authority Ensure appropriate levels of testing have been successfully completed to assure the release is fit for use Manage and distribute the Forward Schedule of Change and ensure all parties receive the maximum period of notice of any down time Ensure early engagement with project teams for all small and medium sized projects to assist in planning for what is required to transition into the live environment Generate and distribute release documentation Review all implemented RFC's to ensure that objectives have been met Use appropriate tools to track all changes and releases through SDLC Ensure the correct resource is available and informed for all changes and releases Working with third party support to schedule requested and required changes Communicate with relevant stakeholders to ensure changes and releases following the correct policies and processes Generate and analyse reports to give recommendations for improvement based on trends Skills: Good communication with other departments within the business Be comfortable managing a senior set of business stakeholders Organised and a good ability to prioritise workload effectively Ability to listen, build rapport and credibility as an IT partner vertically within the business unit or function, as well as with leadership and functional teams Able to influence and motivate others Strong collaboration, teamwork and relationship building skills across multiple levels and functions in the organisation Able to make sensible decisions without feeling pressured Experience: Experience within Service Transition IT background in retail or other relevant industry Understanding of how IT works within an industry Desirable: A Technical/IT background with a good all-round knowledge of IT Services and Technologies ITIL Experience or other relevant industry standard or framework background Being diverse and inclusive are key to our company values. You can find out more about the actions we're taking to support diversity on the Wiggle and Chain Reactions careers page on our websites.

Vacancy Name Business Analysis Manager Vacancy No VN284 Location Portsmouth Employment Type Permanent Duration Type of Role Full-time If Rotating Shifts, please detail Job Advert WiggleCRC are looking to recruit a Business Analyst Manager to join the team in our Portsmouth office! What will you be doing? You will be responsible for the business analysis required to drive strategic change through the organisation. You will be leading a team of BAs to identify business requirements and specify effective business processes changes, through improvements in systems, data, procedures, and other organisation change. Key Responsibilities: Mentor, support, develop and recruit a team of successful business analysts that can be deployed to all areas of the business; Lead the selection of appropriate business analysis methods, tools, and approaches which suits the demands of the change within WiggleCRC; Ensure the quality of business analysis work and documentation meets the high standards required by the business Translate to senior management technical complexities and identify potential solutions which drives benefit at the earliest opportunity; Undertake Business Analysis activities when required to serve the demand from the business; Investigate, identify and present where appropriate, new technologies or processes that will enable the business units to deliver their strategic goals; Support the in-house and remote development teams in the delivery of the solution and coordinate UAT and business-readiness tasks; Working with Head of Business change to continually improve the project lifecycle, flexing ways of working to suit each project as it arises; Experience: Experience of working at a senior business, preferably within the retail industry Experience working within the mobile channel and on international / multi-lingual sites would be an advantage. Line management experience. Experience producing customer journey maps and wireframes with good understanding of usability and accessibility design best practices would be a significant advantage. Comprehensive understanding of Business Process Management. We are passionate about everything we do and driven by our winning teams who value the unique strengths we each bring. This is your opportunity to join a team who are not afraid to pursue ambitious goals and will support you to achieve your personal best. Whether you're a beginner or an expert, a sports enthusiast, or an excel expert, a people manager or an analyst, we have a place for you! There's a place for everyone in our team! You won't just be joining the WiggleCRC family, we're part of something bigger. We are now proud members of the Signa Sports United family! What's in it for you - The benefits If working alongside some for the most creative and innovative people isn't enough, we also offer you: Excellent career progression opportunities 25 days annual leave 5% pension contribution Staff discount Flexible working hours Healthcare plan Company Bonus Company sporting events, smart casual dress code and a brilliant company culture. Being diverse and inclusive are key to our company values. You can find out more about the actions we're taking to support diversity on the Wiggle and Chain Reactions careers page on our websites.

Vacancy Name Design Manager - Maternity Cover Vacancy No VN300 Location Portsmouth Employment Type Fixed Term Duration Maternity Cover Period Type of Role Full-time If Rotating Shifts, please detail Job Advert WiggleCRC are looking to recruit a Design Manager - Apparel to join the team in our Portsmouth office! What will you be doing as a Design Manager? Your role is to lead the apparel design team to ensure the on-time delivery of all products, for specific categories, markets and end users. Manage and set the design direction, ensure all designs fit with the brands and commercial expectations. Lead your category to manage change and process development, driving appropriate behaviours. Working hours: Full time role covering Maternity cover with hybrid working. In the office twice a week: Tuesdays and Wednesdays Key Accountabilities: Managing a team of apparel designers Ensure strong cross functional work of the design team with development, sourcing, CSR and fabrics. Define the way the design team research and understand new design trends and colour in the marketplace, co-ordinating to ensure the team work effectively with key departments. Working to ensure all designs fit with the design guidelines whilst delivering the commercial expectations, supporting pre-costing/ product feasibility. Own Design direction/guidelines and colour process. Own the delivery of the design critical path to ensure all key dates are hit Own key stages gates of Concept and design sign off meetings, ensure design have an influence within the prototype process Provide clear updates on sample design progress Collaborate with sourcing and development team to review and analyse price quotations from suppliers to ensure we are designing within the commercial constraints. Experience: Extensive Design and performance sports design experience Customer insight and research Strong critical path management experience Experience of managing and developing people We are passionate about everything we do and driven by our winning teams who value the unique strengths we each bring. This is your opportunity to join a team who are not afraid to pursue ambitious goals and will support you to achieve your personal best. Whether you're a beginner or an expert, a sports enthusiast, or an excel expert, a people manager or an analyst, we have a place for you! There's a place for everyone in our team! You won't just be joining the WiggleCRC family, we're part of something bigger. We are now proud members of the Signa Sports United family! What's in it for you - The benefits If working alongside some for the most creative and innovative people isn't enough, we also offer you: Excellent career progression opportunities 25 days annual leave 5% pension contribution Staff discount Flexible working hours Company sporting events, smart casual dress code and a brilliant company culture. Being diverse and inclusive are key to our company values. You can find out more about the actions we're taking to support diversity on the Wiggle and Chain Reactions careers page on our websites

Vacancy Name Merchandiser Vacancy No VN240 Location Portsmouth Employment Type Permanent Duration Type of Role Full-time If Rotating Shifts, please detail Job Advert WiggleCRC are looking to recruit a Merchandiser to join the team in our Portsmouth office! What will you be doing as a Merchandiser? As a Merchandiser you will analyse past and current sales, trends and the overall category market to define a customer balanced range framework for the Buyer to select products against. You will manage this within the overall budgeted parameters, and react in season to re-balancing the range if required, and clear the products efficiently at the end of their lifecycle, and take ownership of the Department P&L / trading numbers. Key Responsibilities: Presenting the Department Strategy to the wider business, including Marketing and International Teams Oversee and develop and sign off the pre-season Department Budget Design and sign off the Department Assortment Plan Use historical analysis and market trends effectively to justify forward plans Own the required sourcing strategy for the Department Own the in-season reforecasting process , own the range within the agreed parameters (width of range, clearance at end of lifecycle etc) Sign off Supplier Deals and Terms Communicate key information to the wider business (e.g. Marketing, Operations, Finance etc) Experience: Proven experience in a Merchandising role within a similar retailer, preferably online merchandising. Experience in management and leading a team Must be highly numeric with intermediate skills in Excel and Powerpoint, with Oracle Retail an advantage. Have good commercial understanding of the product set, with wider market knowledge. Understanding of the principles of balanced attribute range building, and able to construct and operate within a budgeted framework. Ability to create buying framework and manage the Buyer to operate within this We are passionate about everything we do and driven by our winning teams who value the unique strengths we each bring. This is your opportunity to join a team who are not afraid to pursue ambitious goals and will support you to achieve your personal best. Whether you're a beginner or an expert, a sports enthusiast, or an excel expert, a people manager or an analyst, we have a place for you! There's a place for everyone in our team! You won't just be joining the WiggleCRC family, we're part of something bigger. We are now proud members of the Signa Sports United family! What's in it for you - The benefits If working alongside some for the most creative and innovative people isn't enough, we also offer you: Excellent career progression opportunities 25 days annual leave 5% pension contribution Staff discount Flexible working hours Healthcare plan Company Bonus Company sporting events, smart casual dress code and a brilliant company culture. Being diverse and inclusive are key to our company values. You can find out more about the actions we're taking to support diversity on the Wiggle and Chain Reactions careers page on our websites.

Vacancy Name Buyer Vacancy No VN275 Location Portsmouth Employment Type Permanent Duration Type of Role Full-time If Rotating Shifts, please detail Job Advert WiggleCRC are looking to recruit a Buyer to join the team in our Portsmouth office! What will you be doing as a Buyer? Your role is to be an expert in the category market, with a full detailed understanding of the main Brands and products, and a commercial ability to select the very best customer product offer. Working hours: Full time position with hybrid working. In the office twice a week: Tuesdays and Wednesdays Key Accountabilities: To monitor sales and margin performance, identify variances against budget and implement resulting actions. Cost price negotiations Supplier Terms / Deals negotiations On Boarding new Suppliers, Brands and Products Exiting poor selling / non profitable Suppliers, Brands and Products Managing supplier relationships New product / Brand trialling Communicating relevant details to the wider business (Marketing / International) Accurate product and supplier data Maintaining product ranges within the range plan parameters Calculate sell through plans Work closely with merchandising team on inventory analysis to ensure optimum fulfilment levels Travel to suppliers as required Managing and mentoring a small team of Junior Buyers and Buying Analysts Experience: Experience of Buying or Merchandising role within a large retailer. In-depth product knowledge within Category (preferable, not necessary) Understanding of range building Ability to operate within budgeted frameworks Ability to introduce new Brands or Products that prove successful Experience of E commerce business practices. We are passionate about everything we do and driven by our winning teams who value the unique strengths we each bring. This is your opportunity to join a team who are not afraid to pursue ambitious goals and will support you to achieve your personal best. Whether you're a beginner or an expert, a sports enthusiast, or an excel expert, a people manager or an analyst, we have a place for you! There's a place for everyone in our team! You won't just be joining the WiggleCRC family, we're part of something bigger. We are now proud members of the Signa Sports United family! What's in it for you - The benefits If working alongside some for the most creative and innovative people isn't enough, we also offer you: Excellent career progression opportunities 25 days annual leave 5% pension contribution Staff discount Flexible working hours Healthcare plan Company Bonus Company sporting events, smart casual dress code and a brilliant company culture. Being diverse and inclusive are key to our company values. You can find out more about the actions we're taking to support diversity on the Wiggle and Chain Reactions careers page on our websites

Vacancy Name Service Desk Analyst Vacancy No VN303 Location Portsmouth Employment Type Permanent Duration Type of Role Full-time If Rotating Shifts, please detail Rotating shifts between 08:00 - 18:00 on a 4 weekly basis On-Call duties 1-4 Job Advert WiggleCRC are looking to recruit a Service Desk Analyst to join the team in our Portsmouth or our Wolverhampton office! What will you be doing as a Service Desk Analyst? You will support across all functions of the organisation, supporting the business to continue any activities essential for trading, using the technology deployed by WiggleCRC. Working hours: Working on a rota in our Portsmouth office, covering shifts from 0800 - 1800 Monday to Friday. You will also act as the primary contact for critical incidents outside of core hours on a rota basis, to cover 24/7/365. This will include and attractive on call day rate. Key Responsibilities: Act as the single routine contact point, receiving and handling requests for support to the Wiggle business. Responds to a broad range of service requests for support by providing information to fulfil or enable resolution. Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate. Management of major incidents, liaising with 3rd parties, and internal resolver groups. issuing communications regarding updates to key stakeholders Following agreed procedures, identifies, registers, and categorises incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate. Monitors service delivery performance metrics and liaises with managers and customers to ensure that Service Level Agreements are not breached without stakeholders being given the opportunity of planning for a deterioration in service Assists in the investigation and resolution of issues relating to applications. Assists with specified maintenance procedures. Engages with IT Delivery and Technology streams to confirm that changed or new services meet the service acceptance criteria and the required standard. Feeds into the change management processes. Assist in identifying and implementing Service Improvements Supporting users at offices in various geographical locations. Travel may occasionally be required Experience: Experience of working in an IT environment Experienced in coordinating efforts to resolve issues with multiple stakeholders Demonstrable experience of communication at all levels ITIL Foundation or knowledge and understanding of ITIL framework. Qualifications within IT or computing such as Comp TIA, Microsoft Fundamentals or equivalent Some knowledge of Powershell an advantage Experience of recording and tracking information in some form of ITSM Toolset We are passionate about everything we do and driven by our winning teams who value the unique strengths we each bring. This is your opportunity to join a team who are not afraid to pursue ambitious goals and will support you to achieve your personal best. Whether you're a beginner or an expert, a sports enthusiast, or an excel expert, a people manager or an analyst, we have a place for you! There's a place for everyone in our team! You won't just be joining the WiggleCRC family, we're part of something bigger. We are now proud members of the Signa Sports United family! What's in it for you - The benefits If working alongside some for the most creative and innovative people isn't enough, we also offer you: Excellent career progression opportunities 25 days annual leave 5% pension contribution Staff discount Flexible working hours Healthcare plan Company Bonus Company sporting events, smart casual dress code and a brilliant company culture. Being diverse and inclusive are key to our company values. You can find out more about the actions we're taking to support diversity on the Wiggle and Chain Reactions careers page on our websites

Vacancy Name Senior Cloud Data Engineer Vacancy No VN268 Location Portsmouth Employment Type Permanent Duration Type of Role Full-time If Rotating Shifts, please detail n/a Job Advert WiggleCRC are looking to recruit a Senior Cloud Data Engineer to join the team! What will you be doing? You will work closely with individuals within the Cloud & Infrastructure Team. Splitting your time based on priorities within the Engineering Team and Developers, you will have a very diverse understanding of Database Technologies and have that ability to research and learn on the job. Key Responsibilities: Manage and liaise with developers and third parties to ensure standards and architectural principles are applied as appropriate Create suitable design documentation and/or data models for others (including third party offshore suppliers) to work from Develop an excellent understanding of WiggleCRC systems, how these systems support the business, how these systems interact with other corporate (and third party) applications, and their place in the overall IT architecture Experience: Experience in database development, management, design and security at Senior level Experience in Enterprise relational database technologies Experience using Cloud technologies and tooling for Azure and Google Custom, platform agnostic, ETL design, implementation and maintenance experience We are passionate about everything we do and driven by our winning teams who value the unique strengths we each bring. This is your opportunity to join a team who are not afraid to pursue ambitious goals and will support you to achieve your personal best. Whether you're a beginner or an expert, a sports enthusiast, or an excel expert, a people manager or an analyst, we have a place for you! There's a place for everyone in our team! You won't just be joining the WiggleCRC family, we're part of something bigger. We are now proud members of the Signa Sports United family! What's in it for you - The benefits If working alongside some for the most creative and innovative people isn't enough, we also offer you: Excellent career progression opportunities 25 days annual leave 5% pension contribution Staff discount Flexible working hours Healthcare plan Company Bonus Company sporting events, smart casual dress code and a brilliant company culture. Being diverse and inclusive are key to our company values. You can find out more about the actions we're taking to support diversity on the Wiggle and Chain Reactions careers page on our websites.

Vacancy Name HR Advisor Vacancy No VN301 Location Wolverhampton Employment Type Permanent Duration Type of Role Full-time If Rotating Shifts, please detail Job Advert WiggleCRC are looking to recruit a HR Advisor to join the team in our Wolverhampton warehouse! We are passionate about everything we do and driven by our winning teams who value the unique strengths we each bring. This is your opportunity to join a team who are not afraid to pursue ambitious goals and will support you to achieve your personal best. Whether you're a beginner or an expert, a sports enthusiast, or an excel expert, a people manager or an analyst, we have a place for you! There's a place for everyone in our team! You won't just be joining the WiggleCRC family, we're part of something bigger. We are now proud members of the Signa Sports United family! What's in it for you - The benefits If working alongside some for the most creative and innovative people isn't enough, we also offer you: Excellent career progression opportunities 25 days annual leave 5% pension contribution Staff discount Flexible working hours Healthcare plan Company Bonus Company sporting events, smart casual dress code and a brilliant company culture. What will you be doing as a HR advisor? You will be providing generalist HR support to the HR function and wider business. You will ensure all day-to-day people related processes for all areas of the business are carried out in accordance with company needs and external requirements, with the aim to increase organisational performance through people. You will be an ambassador of HR across the business to promote an effective and proactive HR service provision. Key Responsibilities: Support managers through various processes to ensure that all milestones are adhered to; probation, sickness absence, Performance Reviews etc. Manage employee absence Manage HR processes and ensure that payroll are informed Manage investigations and disciplinaries Look after the leavers process, including conducting exit interviews, preparing paperwork Maintaining the HR System, and acting as a system champion with the HR team and wider business Support the HR Managers & HRBPs on the delivery of group HR projects where applicable Experience: Previous experience in a HR-related role CIPD professional Excellent attention to detail and a high level of accuracy Excellent verbal and written communication skills, ability to communicate on all levels of the business Ability to manage shifting priorities, administration and heavy workload experience, ability to work in fast-paced environment Being diverse and inclusive are key to our company values. You can find out more about the actions we're taking to support diversity on the Wiggle and Chain Reactions careers page on our websites.

Vacancy Name Customer Service Product Expert Vacancy No VN261 Location Mallusk Employment Type Permanent Duration Type of Role Full-time If Rotating Shifts, please detail CS Belfast 3 week rotating shift pattern Job Advert Do you understand the importance of outstanding customer service? Do you have a passion for Cycling and sports? What will I be doing? As a Customer Service Bike Product Expert you will be assisting and advising customers via Live Chat, Email and Phone to provide detailed product information and recommendations and resolve any issues a customer may have. What hours will I work? 4-day working week on a 3-week rotating shift pattern Working 3 days a week with the following 3 shifts: 7am-5pm & 11am-9pm Working 1 Saturday 8am-6pm and Sunday 10am-8pm every 3 weeks Duties and responsibilities Ensure customer queries are answered promptly and completely via both Chat and Email. Offer technical support on the whole Wiggle product range, with the objective of ensuring customer satisfaction. Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues. Ensure that all communications with customers are conducted in a professional and courteous manner. Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction. Monitoring, responding and resolving customer queries on social media platforms. Monitoring and responding to customers product reviews and questions across various platforms. Any other Customer service-related task. Experience: Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products. Strong communication skills both written and verbal. Strong attention to detail and aiming for excellence in delivery. Experience of working in a fast-paced office environment as part of a professional team. Ability to be flexible with work duties and hours as required by the team and business. Ability to attend other sites for which travel may be required. We are passionate about everything we do and driven by our winning teams who value the unique strengths we each bring. This is your opportunity to join a team who are not afraid to pursue ambitious goals and will support you to achieve your personal best. Whether you're a beginner or an expert, a sports enthusiast, or an excel expert, a people manager or an analyst, we have a place for you! There's a place for everyone in our team! You won't just be joining the WiggleCRC family, we're part of something bigger. We are now proud members of the Signa Sports United family! What's in it for you - The benefits If working alongside some for the most creative and innovative people isn't enough, we also offer you: Excellent career progression opportunities 25 days annual leave 5% pension contribution Staff discount Healthcare plan Company sporting events, smart casual dress code and a brilliant company culture. Being diverse and inclusive are key to our company values. You can find out more about the actions we're taking to support diversity on the Wiggle and Chain Reactions careers page on our websites

Vacancy Name Customer Service Advisor - Japanese Speaking Vacancy No VN140 Location Portsmouth Employment Type Fixed Term Duration TBC Type of Role Full-time If Rotating Shifts, please detail Job Advert WiggleCRC are looking to recruit a Japanese-speaking Customer Service Advisor to join the team in our Portsmouth or Wolverhampton office! What will you be doing as a Japanese-speaking Customer Service Advisor? You will be working as part of the customer service team you will be responsible for helping maintaining Wiggle's global service levels across all media and contact types. Supporting our Japanese and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services. Working hours: 3-Week rotating shift pattern: Working 4 days a week with the following 3 shifts: 7am - 5pm & 11am-9pm Working 1 Saturday 8am -6pm and Sunday 10am - 8pm every 3 weeks Key Responsibilities: Ensure customer queries are answered promptly and completely via both Chat and Email Offer technical support on the whole Wiggle product range, with the objective of ensuring customer satisfaction. Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues. Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction. Monitoring, responding and resolving customer queries on Social media Monitoring and responding to customers product reviews and questions across various platforms Any other Customer service-related task Experience: Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products. Strong communication skills both written and verbal Strong attention to detail and aiming for excellence in delivery Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors Ability to be flexible with work duties and hours as required by the team and business Ability to attend other sites for which travel may be required We are passionate about everything we do and driven by our winning teams who value the unique strengths we each bring. This is your opportunity to join a team who are not afraid to pursue ambitious goals and will support you to achieve your personal best. Whether you're a beginner or an expert, a sports enthusiast, or an excel expert, a people manager or an analyst, we have a place for you! There's a place for everyone in our team! You won't just be joining the WiggleCRC family, we're part of something bigger. We are now proud members of the Signa Sports United family! What's in it for you - The benefits If working alongside some for the most creative and innovative people isn't enough, we also offer you: Excellent career progression opportunities 25 days annual leave 5% pension contribution Staff discount Hybrid working Healthcare plan Company Bonus Company sporting events, smart casual dress code and a brilliant company culture. Being diverse and inclusive are key to our company values. You can find out more about the actions we're taking to support diversity on the Wiggle and Chain Reactions careers page on our websites.

Vacancy Name Field Sales Representative Vacancy No VN299 Location Edinburgh Employment Type Permanent Duration Type of Role Full-time If Rotating Shifts, please detail Job Advert WiggleCRC are looking to recruit a Field Sales Representative to join the team in our Scotland and Northeast territory for Hotlines, Europe! We are passionate about everything we do and driven by our winning teams who value the unique strengths we each bring. This is your opportunity to join a team who are not afraid to pursue ambitious goals and will support you to achieve your personal best. Whether you're a beginner or an expert, a sports enthusiast, or an excel expert, a people manager or an analyst, we have a place for you! There's a place for everyone in our team! You won't just be joining the WiggleCRC family, we're part of something bigger. We are now proud members of the Signa Sports United family! What's in it for you - The benefits If working alongside some for the most creative and innovative people isn't enough, we also offer you: Excellent career progression opportunities 25 days annual leave 5% pension contribution Staff discount Flexible working hours Healthcare plan Company Bonus Company sporting events, smart casual dress code and a brilliant company culture. What will you be doing? You will develop sales strategies and deliver sales via existing and new independent bike retailers with a given geographic territory (Scotland and Northeast), sourcing new sales opportunities and closing sales to achieve targets. You will play a key role in increasing income and revenue by managing and negotiating with clients, generating leads, qualifying prospects and managing sales from Hotlines products and brand portfolio. You will research new retail opportunities, competitor activity and identify in store brand and marketing opportunities. Key Responsibilities: Maintain and expand client database within assigned territory Visit accounts according to a pre-determined visit frequency Identify new retailers through prospecting and identifying gaps in brands and ranges Focus on sell through in existing retailers and support them with tactics that help them sell our products and grow sell through Become the ambassador to the brands we represent and ensure out products and brands are displayed, demonstrated and sold to the level premium brands require Promote latest offers and brands to maximise new sales opportunities Attend trade shows and dealer events as our brand representative Experience: Passionate about the products and brands Hotlines sells High level of product knowledge and industry expertise Proven sales experience, ideally from a field sales role Being diverse and inclusive are key to our company values. You can find out more about the actions we're taking to support diversity on the Wiggle and Chain Reactions careers page on our websites.

Vacancy Name Workshop Technician Vacancy No VN226 Location Belfast Employment Type Permanent Duration Type of Role Full-time If Rotating Shifts, please detail Job Advert WiggleCR Care looking to recruit a Workshop Technician to join the team in our Retail store in Belfast! We are passionate about everything we do and driven by our winning teams who value the unique strengths we each bring. This is your opportunity to join a team who are not afraid to pursue ambitious goals and will support you to achieve your personal best. Whether you're a beginner or an expert, a sports enthusiast, or an excel expert, a people manager or an analyst, we have a place for you! There's a place for everyone in our team! You won't just be joining the WiggleCRC family, we're part of something bigger. We are now proud members of the Signa Sports United family! What's in it for you - The benefits If working alongside some for the most creative and innovative people isn't enough, we also offer you: Excellent career progression opportunities 25 days annual leave 5% pension contribution Staff discount Healthcare plan Company Bonus Company sporting events, smart casual dress code and a brilliant company culture. What will you be doing as a Workshop Technician? You will be responsible for delivering high standards of bike repair and maintenance whilst assisting in the smooth running, efficiency and quality control of the workshop Key Responsibilities: Demonstrate expert advice, guidance and support to customers on bicycles, their subsystems and replacement components. Servicing of bikes, specifically with a focus on up to-date technologies including hydraulic, electronic and e-bike propulsion sub-systems. Promote the store and associated brands/services across multiple channels including face to-face, telephone, email and video calls. Ensure that the workshop and store are kept hygienically clean and that first impressions of the working area are professional and organised. Experience: Proven experience in bicycle repair and maintenance in a similar environment. Advanced knowledge of bicycle disciplines associated brands and different requirements from associated cyclists. Enjoyment and keen interest in the sport of cycling Being diverse and inclusive are key to our company values. You can find out more about the actions we're taking to support diversity on the Wiggle and Chain Reactions careers page on our websites.

Vacancy Name PDI Technician Vacancy No VN190 Location Wolverhampton Employment Type Permanent Duration Type of Role Full-time If Rotating Shifts, please detail Job Advert WiggleCRC are looking to recruit PDI Technicians (multiple roles) to join the team in our Wolverhampton Warehouse! We are passionate about everything we do and driven by our winning teams who value the unique strengths we each bring. This is your opportunity to join a team who are not afraid to pursue ambitious goals and will support you to achieve your personal best. Whether you're a beginner or an expert, a sports enthusiast, or an excel expert, a people manager or an analyst, we have a place for you! There's a place for everyone in our team! You won't just be joining the WiggleCRC family, we're part of something bigger. We are now proud members of the Signa Sports United family! What's in it for you - The benefits If working alongside some for the most creative and innovative people isn't enough, we also offer you: Excellent career progression opportunities 25 days annual leave 5% pension contribution Staff discount Healthcare plan Company Bonus Company sporting events, smart casual dress code and a brilliant company culture. What will you be doing as a Bike Build Technician: The successful candidate will work on the assembly of bikes in line with PDI process and trained to CyTech standard! Key Responsibilities: Set up and configuration of high quality bikes before dispatch. Monitoring and assessing quality of completed bikes using quality checklists Ensure compliance with all Health and Safety regulations Completion of regular housekeeping duties Experience: Proven working experience and the ability to clearly demonstrate a solid understanding in the pre delivery inspection process Experience in a workshop/warehouse environment. The ability to demonstrate proficiency in bike assembly Proven quality control with the ability to identify bike faults Being diverse and inclusive are key to our company values. You can find out more about the actions we're taking to support diversity on the Wiggle and Chain Reactions careers page on our websites. Please be aware that Wiggle CRC is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently

Vacancy Name Digital Marketing Analytics Executive Vacancy No VN211 Location Portsmouth Employment Type Permanent Duration Type of Role Full-time If Rotating Shifts, please detail Job Advert WiggleCRC are looking to recruit a Digital Marketing Analytics Executive to join the team in either our Portsmouth or Mallusk office. We are passionate about everything we do and driven by our winning teams who value the unique strengths we each bring. This is your opportunity to join a team who are not afraid to pursue ambitious goals and will support you to achieve your personal best. Whether you're a beginner or an expert, a sports enthusiast, or an excel expert, a people manager or an analyst, we have a place for you! There's a place for everyone in our team! You won't just be joining the WiggleCRC family, we're part of something bigger. We are now proud members of the Signa Sports United family! What's in it for you - The benefits If working alongside some for the most creative and innovative people isn't enough, we also offer you: Excellent career progression opportunities 25 days annual leave 5% pension contribution Staff discount Hybrid Working Healthcare plan Company Bonus Company sporting events, smart casual dress code and a brilliant company culture. What will you be doing as an Digital Marketing Analytics Executive? You will drive best value to the business from our marketing technology (toolset) and third-party suppliers. You will also work closely with the Data Manager to ensure data feeds into the business intelligence solution. Key Responsibilities: Assist with reviewing requirements, creating specs, naming conventions and plans for appropriate tracking of client websites. Troubleshoot existing set ups, providing solutions or implementing the updates required Manage data, where that data is not feed into the corporate business intelligence solution Enable the business to embed analytics with each new project, development, partner, brand and product. Experience: Previous experience within digital marketing Experience using Google analytics/tag manager Being diverse and inclusive are key to our company values. You can find out more about the actions we're taking to support diversity on the Wiggle and Chain Reactions careers page on our websites. Please be aware that Wiggle CRC is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently

Vacancy Name Customer Service Italian Vacancy No VN228 Location Mallusk Employment Type Permanent Duration Type of Role Full-time If Rotating Shifts, please detail CS Belfast rotating 3 week shift pattern Job Advert Are you a fluent Italian speaker looking to further your career? As a Italian speaking customer service advisor you will be representing Wiggle, assisting and advising our Japanese and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues What will you be doing: Working as part of the customer service team you will be responsible for helping maintaining Wiggle's global service levels across all media and contact types. Supporting our Japanese and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services. What hours will I work? 3 Week rotating shift pattern - working 4 days a week with the following 3 shifts: 7am - 5pm & 11am-9pm Working 1 Saturday 8am - 6pm and Sunday 10am - 8pm every 3 weeks Duties and responsibilities: Ensure customer queries are answered promptly and completely via both Chat and Email Monitoring, responding and resolving customer queries on Social media Monitoring and responding to customers reviews across various platforms Calling customers when they request a call back service to answer their queries / resolve any issues Ensure that all communications with customers are conducted in a professional and courteous manner Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction. Any other Customer service related task Knowledge, Skills and Experience: Strong communication skills both written and verbal in Japanese and English Strong attention to detail and aiming for excellence in delivery Experience of working in a fast paced office environment as part of a professional team Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors Ability to be flexible with work duties and hours as required by the team and business Ability to attend other sites for which travel may be required What's in it for you? If working alongside some of the most creative people isn't enough, we offer you: Excellent career progression opportunities, 33 days annual leave, Staff discount, 5% pension contribution, company sporting events and a smart casual dress code. Being diverse and inclusive are key to our company values. You can find out more about the actions we're taking to support diversity on the Wiggle and Chain Reactions careers page on our websites.

Vacancy Name Accounts Payable Assistant Vacancy No VN209 Location Portsmouth Employment Type Permanent Duration Type of Role Full-time If Rotating Shifts, please detail Job Advert WiggleCRC are looking to recruit an Accounts Payable Assistant to join the team in our Portsmouth office! What will you be doing? You will maintain a good relationship with our Suppliers, keeping control over the payment of invoices to ensure smooth running of the Accounts Payable. Key Responsibilities: Ensure Purchase Invoices agree to stock received Ensure non-stock invoices have been authorised Post Supplier invoices to Purchase Ledger Ensure that payments are made to Suppliers and discounts are taken where applicable Maintain disputed invoices and returned goods lists Dealing with queries from Suppliers about disputed invoices Investigate discrepancies on agreed discount rates with Suppliers Experience: Experience working in Accounts Payable Experience of invoice processing in a £100m+ accounts payable function Experience of Oracle or other ERP systems (desirable) Strong Working knowledge of all Microsoft office programmes We are passionate about everything we do and driven by our winning teams who value the unique strengths we each bring. This is your opportunity to join a team who are not afraid to pursue ambitious goals and will support you to achieve your personal best. Whether you're a beginner or an expert, a sports enthusiast, or an excel expert, a people manager or an analyst, we have a place for you! There's a place for everyone in our team! You won't just be joining the WiggleCRC family, we're part of something bigger. We are now proud members of the Signa Sports United family! What's in it for you - The benefits If working alongside some for the most creative and innovative people isn't enough, we also offer you: Excellent career progression opportunities 25 days annual leave 5% pension contribution Staff discount Flexible working hours Healthcare plan Company Bonus Company sporting events, smart casual dress code and a brilliant company culture. Being diverse and inclusive are key to our company values. You can find out more about the actions we're taking to support diversity on the Wiggle and Chain Reactions careers page on our websites.

Vacancy Name Customer Service Advisor - Japanese Speaking Vacancy No VN140 Location Portsmouth Employment Type Permanent Duration Type of Role Full-time If Rotating Shifts, please detail Job Advert Are you a fluent Japanese speaker looking to further your career? As a Japanese speaking customer service advisor you will be representing Wiggle, assisting and advising our Japanese and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues What will you be doing: Working as part of the customer service team you will be responsible for helping maintaining Wiggle's global service levels across all media and contact types. Supporting our Japanese and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services. What hours will I work? 3 Week rotating shift pattern - working 4 days a week with the following 3 shifts: 7am - 5pm & 11am-9pm Working 1 Saturday 8am - 6pm and Sunday 10am - 8pm every 3 weeks Duties and responsibilities: Ensure customer queries are answered promptly and completely via both Chat and Email Monitoring, responding and resolving customer queries on Social media Monitoring and responding to customers reviews across various platforms Calling customers when they request a call back service to answer their queries / resolve any issues Ensure that all communications with customers are conducted in a professional and courteous manner Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction. Any other Customer service related task Knowledge, Skills and Experience: Strong communication skills both written and verbal in Japanese and English Strong attention to detail and aiming for excellence in delivery Experience of working in a fast paced office environment as part of a professional team Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors Ability to be flexible with work duties and hours as required by the team and business Ability to attend other sites for which travel may be required What's in it for you? If working alongside some of the most creative people isn't enough, we offer you: Excellent career progression opportunities, 33 days annual leave, Staff discount, 5% pension contribution, company sporting events and a smart casual dress code. Being diverse and inclusive are key to our company values. You can find out more about the actions we're taking to support diversity on the Wiggle and Chain Reactions careers page on our websites.

Vacancy Name Customer Services Advisor - Product Expert Vacancy No VN121 Location Wolverhampton Employment Type Permanent Duration Type of Role Full-time If Rotating Shifts, please detail Job Advert Do you understand the importance of outstanding customer service? As a Customer Service Bike Product Expert you will be representing Wiggle, assisting and advising customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to with the highest degree of courtesy and professionalism to provide detailed product information and recommendations and resolve issues. What will I be doing? Working as part of the customer service team you will be responsible for helping maintaining Wiggle's global service levels across all media and contact types. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services. What hours will I work? 3 Week rotating shift pattern - working 4 days a week with the following 3 shifts: 7am - 5pm & 11am-9pm Working 1 Saturday 8am -6pm and Sunday 10am - 8pm every 3 weeks Duties and responsibilities Ensure customer queries are answered promptly and completely via both Chat and Email Offer technical support on the whole Wiggle product range, with the objective of ensuring customer satisfaction. Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues. Ensure that all communications with customers are conducted in a professional and courteous manner Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction. Monitoring, responding and resolving customer queries on Social media Monitoring and responding to customers product reviews and questions across various platforms Any other Customer service related task Knowledge, Skills and Experience: Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products. Strong communication skills both written and verbal Strong attention to detail and aiming for excellence in delivery Experience of working in a fast-paced office environment as part of a professional team Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors Ability to be flexible with work duties and hours as required by the team and business Ability to attend other sites for which travel may be required Why work for us: We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development. What's in it for you? If working alongside some for the most creative people isn't enough, we offer you: Excellent career progression opportunities, 33 days annual leave, Staff discount, 5% pension contribution, company sporting events and a smart casual dress code. Being diverse and inclusive are key to our company values. You can find out more about the actions we're taking to support diversity on the Wiggle and Chain Reactions careers page on our websites. Please be aware that Wiggle CRC is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently

Vacancy Name Retail Sales Assistant Vacancy No VN225 Location Belfast Employment Type Permanent Duration 20 Type of Role Part-time If Rotating Shifts, please detail Job Advert WiggleCRC are looking to recruit a Retail Sales Advisor to join the team in our Boucher Road Retail store. We are passionate about everything we do and driven by our winning teams who value the unique strengths we each bring. This is your opportunity to join a team who are not afraid to pursue ambitious goals and will support you to achieve your personal best. Whether you're a beginner or an expert, a sports enthusiast, or an excel expert, a people manager or an analyst, we have a place for you! There's a place for everyone in our team! You won't just be joining the WiggleCRC family, we're part of something bigger. We are now proud members of the Signa Sports United family! What's in it for you - The benefits If working alongside some for the most creative and innovative people isn't enough, we also offer you: Excellent career progression opportunities Annual leave 5% pension contribution Staff discount Healthcare plan Bonus incentives Company sporting events, smart casual dress code and a brilliant company culture. What will you be doing? You will ensure all of our customers receive first class customer service in store, and also through our other channels - phone calls, social media, emails. You will be actively engaging with customers, establishing their needs, and helping to answer their questions. Key Responsibilities: Customer Service Sales Merchandising Housekeeping Product Knowledge Health & Safety Experience: Previous experience in a customer facing multi-channel retail environment. Knowledge of bicycle disciplines, associated brands, and different requirements from associated cyclists. Enjoyment and keen interest in the sport of cycling Being diverse and inclusive are key to our company values. You can find out more about the actions we're taking to support diversity on the Wiggle and Chain Reactions careers page on our websites.

Vacancy Name Retail Supervisor Vacancy No VN219 Location Belfast Employment Type Permanent Duration Type of Role Full-time If Rotating Shifts, please detail Job Advert WiggleCRC are looking to recruit a Store Supervisor to join the team in our retail store in Belfast! We are passionate about everything we do and driven by our winning teams who value the unique strengths we each bring. This is your opportunity to join a team who are not afraid to pursue ambitious goals and will support you to achieve your personal best. Whether you're a beginner or an expert, a sports enthusiast, or an excel expert, a people manager or an analyst, we have a place for you! There's a place for everyone in our team! You won't just be joining the WiggleCRC family, we're part of something bigger. We are now proud members of the Signa Sports United family! What's in it for you - The benefits If working alongside some for the most creative and innovative people isn't enough, we also offer you: Excellent career progression opportunities 33 days annual leave 5% pension contribution Staff discount Healthcare plan Store bonus scheme Staff uniform provided and a brilliant company culture. What will you be doing as a Store Supervisor? You will be working closely with the Assistant Manager; the Supervisor will be responsible for maximizing the store's profitability and commercial presence in the retail market. Key Responsibilities: Lead by example in customer service by greeting and assisting customers and responding to customer enquiries, complaints and comments Set the benchmark and monitor sales, standards and service setting 'best in class' standards of service and quality goods Provide advice and guidance to staff on dealing with difficult and complicated sales Direct and supervise employees engaged in sales, inventory taking and reconciling cash Assign and distribute daily tasks to shop floor staff Take responsibility for stock security on the shop floor Experience: Proven ability to drive sales and customer satisfaction levels Proven experience of managing a medium sized diverse team in a sport, leisure or cycle retail environment A cycling enthusiast is desirable Computer literate Being diverse and inclusive are key to our company values. You can find out more about the actions we're taking to support diversity on the Wiggle and Chain Reactions careers page on our websites.