air-recruitment

Senior Consultant - Lifecycle & Customer Growth London / Hybrid5£55,000-£85,000 + bonus Are you an experienced CRM, lifecycle or customer growth consultant who enjoys solving complex marketing challenges? We're working with one of the UK's fastest-growing independent digital consultancies, helping ambitious brands improve customer acquisition, retention and lifetime value through smarter marketing, data and technology. This is a senior client-facing role combining customer strategy, CRM, MarTech and project delivery. You'll advise recognised brands, build relationships with senior stakeholders and lead projects that turn customer growth strategies into practical, measurable solutions. The role Working across a portfolio of clients, you'll act as both strategic adviser and delivery lead across lifecycle marketing, CRM and customer growth projects. Your responsibilities will include: Developing customer contact strategies to improve engagement, retention and commercial performance Designing end-to-end customer journeys across email, SMS, push, in-app and onsite channels Creating lifecycle and retention roadmaps that improve customer experience, automation and operational efficiency Advising clients on CRM platforms, ESPs, CDPs, CRO tools and customer data architecture Helping clients understand what customer data they need, where it should live and how it can be activated Supporting CRM platform selection, migration and implementation projects Analysing customer behaviour, campaign performance and lifecycle metrics Identifying opportunities to improve segmentation, personalisation and customer lifetime value Leading workshops with senior client stakeholders Managing multiple projects from discovery through to delivery Supporting junior consultants and helping develop the agency's CRM capability What we're looking for We're open to candidates from a range of backgrounds, including: Digital or marketing consultancies CRM consultancies Customer strategy teams MarTech consultancies Digital transformation practices You'll probably have around five to ten years' relevant experience and be comfortable discussing customer strategy with senior marketing stakeholders while also getting into the detail of customer journeys, technology and data. You should have experience across several of the following areas: CRM strategy and customer lifecycle planning Retention, engagement and customer lifetime value Customer journey design Segmentation and personalisation Customer Data Platforms and data activation Marketing analytics and performance measurement CRM and marketing platforms such as Braze, Salesforce Marketing Cloud, Adobe Campaign, Bloomreach, HubSpot or Klaviyo Senior client consulting and stakeholder management Managing multiple workstreams or projects simultaneously You don't need to come from a traditional CRM agency background. What matters is your ability to understand complex commercial problems, advise clients confidently and lead the delivery of effective customer growth solutions. What's on offer? Salary of £55,000-£85,000, depending on experience Twice-yearly performance bonus Flexible hybrid working Work-from-abroad policy Subsidised gym membership Regular team events and lunches Excellent progression opportunities A collaborative Covent Garden office with a strong social culture The opportunity to work with recognised brands across publishing, ecommerce and subscription-led businesses You'll join an ambitious and entrepreneurial consultancy where you can influence client strategy, solve genuinely interesting customer growth challenges and help shape a growing CRM consulting capability. If you're an experienced CRM, lifecycle, MarTech or customer growth consultant looking for a broader and more influential role, we'd love to hear from you. Please apply quoting AP1123 . Please note: You must be eligible to work in the UK. Only successful candidates will be contacted. Get in touch quoting reference AP1200 when applying for this role.

?Paid Social Executive, Stratford-upon-Avon / Hybrid - £32K-£35K depending on experience We're looking for a Paid Social Executive to join this award-winning independent agency. This is a great opportunity for a Paid Social Executive who loves performance marketing, enjoys getting into the detail of campaigns, and wants to continue developing their skills in a fast-moving agency environment. This agency works with a range of leading retail and consumer brands, delivering integrated campaigns powered by data, creativity and smart media thinking. They're growing quickly, investing heavily in digital, and looking for someone who's genuinely passionate about paid social and performance. As Paid Social Executive, you'll support the planning, activation, optimisation and reporting of paid social campaigns across multiple platforms, with a strong focus on Meta. You'll work closely with the wider digital and client services teams to help deliver campaigns that drive strong commercial results for clients. You'll need hands-on experience managing campaigns within Meta Ads Manager, along with a good understanding of audience targeting, campaign optimisation, reporting and testing. Experience across TikTok, LinkedIn or Pinterest would be a bonus, but isn't essential. This role would suit someone who enjoys both the creative and analytical sides of paid social - someone who likes spotting opportunities in the data, testing new ideas, improving performance and staying close to platform developments and trends. Responsibilities of this Paid Social Executive include: Creating, launching and managing paid social campaigns across Meta and other social platforms Building audiences, implementing pixels and supporting campaign setup within Meta Business Manager Monitoring campaign performance and making ongoing optimisation recommendations Running A/B tests across audiences, creatives, copy and formats Reporting on campaign performance and helping turn data into actionable insight Working closely with internal teams to deliver high-quality client campaigns Keeping up to date with platform updates, trends and emerging opportunities across paid social To be considered for this Paid Social Executive role, you'll need: 2+ years' experience managing paid social campaigns Strong hands-on experience with Meta Ads Manager Experience activating, optimising and reporting on campaigns Confidence analysing campaign performance using tools such as Google Analytics and Excel Strong organisational skills and attention to detail A proactive attitude and willingness to learn A genuine interest in digital marketing and paid social trends In return, you'll join a collaborative, ambitious agency with hybrid working, excellent progression opportunities and exposure to some exciting household-name brands. If you're a Paid Social Executive looking for your next move, we'd love to hear from you. Please quote ILS267 when applying for this Paid Social Executive role.