Wolviston Management Services are delighted to be supporting a growing, design-led retail business in the appointment of an eCommerce Customer Experience Manager. This is a key, senior-facing role with full ownership of the end-to-end customer journey across all digital and service touchpoints. You'll play a pivotal part in shaping a premium, brand-aligned customer experience while driving measurable improvements in service performance, operational efficiency and customer loyalty. The Role Reporting into the wider Senior Leadership Team, you will take responsibility for enhancing the complete customer lifecycle from first interaction through purchase, delivery, aftercare and repeat engagement. Combining a data-driven mindset with hands-on leadership, you'll identify friction points across the journey and implement scalable improvements that positively impact CSAT, NPS, conversion and retention. You will work closely with eCommerce, Operations, Logistics and external partners to ensure the customer experience reflects the quality, tone and service standards expected of a premium interiors brand. Key Responsibilities Own and continuously improve the end-to-end eCommerce customer journey across web, email, delivery, returns, aftercare and reviews Identify and prioritise customer pain points, including product information gaps, delivery uncertainties, damages and returns complexity Lead and manage day-to-day customer experience performance across all service channels (email, phone, live chat, social and marketplaces where applicable) Set, monitor and improve service SLAs and KPIs, driving response times, resolution quality and overall service excellence Develop robust processes for common interiors challenges, including lead times, backorders, delivery booking and tracking Lead, coach and develop the customer service team (in-house and/or outsourced), fostering a high-performance, customer-first culture Implement quality assurance frameworks, including QA scorecards, coaching, calibration and tone-of-voice standards Support workforce planning and peak trading readiness across seasonal and promotional periods Collaborate with 3PLs, couriers and installation partners to enhance delivery experience and reduce service exceptions Use data, insight and reporting to inform decision-making and continuous improvement initiatives About You To be successful in this role, you will bring: Proven experience in eCommerce customer experience or customer operations management Background within interiors, homeware, furniture, premium retail or a high-consideration product environment (preferred) Strong understanding of fulfilment, delivery and returns processes and their impact on customer experience Demonstrated experience in journey mapping, process design and cross-functional improvement delivery Confidence working with data, reporting tools and performance metrics A proactive, solutions-focused mindset with strong stakeholder management skills Experience leading and developing customer service teams in a fast-paced environment Why Apply? This is an excellent opportunity to join a growing, forward-thinking business where customer experience sits at the heart of the brand proposition. The role offers genuine ownership, influence and the opportunity to make a lasting impact within a premium retail environment.
Jan 22, 2026
Full time
Wolviston Management Services are delighted to be supporting a growing, design-led retail business in the appointment of an eCommerce Customer Experience Manager. This is a key, senior-facing role with full ownership of the end-to-end customer journey across all digital and service touchpoints. You'll play a pivotal part in shaping a premium, brand-aligned customer experience while driving measurable improvements in service performance, operational efficiency and customer loyalty. The Role Reporting into the wider Senior Leadership Team, you will take responsibility for enhancing the complete customer lifecycle from first interaction through purchase, delivery, aftercare and repeat engagement. Combining a data-driven mindset with hands-on leadership, you'll identify friction points across the journey and implement scalable improvements that positively impact CSAT, NPS, conversion and retention. You will work closely with eCommerce, Operations, Logistics and external partners to ensure the customer experience reflects the quality, tone and service standards expected of a premium interiors brand. Key Responsibilities Own and continuously improve the end-to-end eCommerce customer journey across web, email, delivery, returns, aftercare and reviews Identify and prioritise customer pain points, including product information gaps, delivery uncertainties, damages and returns complexity Lead and manage day-to-day customer experience performance across all service channels (email, phone, live chat, social and marketplaces where applicable) Set, monitor and improve service SLAs and KPIs, driving response times, resolution quality and overall service excellence Develop robust processes for common interiors challenges, including lead times, backorders, delivery booking and tracking Lead, coach and develop the customer service team (in-house and/or outsourced), fostering a high-performance, customer-first culture Implement quality assurance frameworks, including QA scorecards, coaching, calibration and tone-of-voice standards Support workforce planning and peak trading readiness across seasonal and promotional periods Collaborate with 3PLs, couriers and installation partners to enhance delivery experience and reduce service exceptions Use data, insight and reporting to inform decision-making and continuous improvement initiatives About You To be successful in this role, you will bring: Proven experience in eCommerce customer experience or customer operations management Background within interiors, homeware, furniture, premium retail or a high-consideration product environment (preferred) Strong understanding of fulfilment, delivery and returns processes and their impact on customer experience Demonstrated experience in journey mapping, process design and cross-functional improvement delivery Confidence working with data, reporting tools and performance metrics A proactive, solutions-focused mindset with strong stakeholder management skills Experience leading and developing customer service teams in a fast-paced environment Why Apply? This is an excellent opportunity to join a growing, forward-thinking business where customer experience sits at the heart of the brand proposition. The role offers genuine ownership, influence and the opportunity to make a lasting impact within a premium retail environment.
Customer Service Representative Location: On-site - Middlesbrough Hours: Monday to Friday, 08:30 - 17:15 Contract: Full-time, Permanent Salary: £27,000 + bonus + benefits The Opportunity A well-established communications and technology business is seeking a Customer Service Advisor to join its on-site team in Middlesbrough. This is a fully office-based role, so applicants must be able to reliably commute to the location. This position sits at the heart of customer engagement and service delivery. You will speak with customers daily, understand their needs, and provide clear, informed advice on products and services. While you will support the wider sales and service process by issuing quotations and following up enquiries, this is not a hard sales or cold-calling role . If you enjoy conversation, relationship-building, and problem-solving over the phone, this role will suit you well. You will work closely with colleagues across customer service, sales, marketing, and operations to ensure customers receive a smooth and professional experience. Key Responsibilities Handle inbound and outbound customer calls professionally Build and maintain strong, long-term customer relationships Understand customer needs and provide appropriate product and service advice Prepare, issue, and follow up quotations Follow up customer enquiries to ensure clarity and resolution Support customer onboarding and ongoing service requests Maintain accurate customer records on internal systems Work towards service quality targets and KPIs Represent the business professionally at all times About You We are looking for someone with a positive, proactive approach and a genuine interest in helping customers. Essential qualities: Strong customer service and relationship-building skills Confidence and enthusiasm when speaking on the phone Clear, professional communication High energy, positive attitude, and willingness to learn Organised and able to manage multiple customer interactions Comfortable working to service standards and KPIs Able to work on-site in a busy office environment Able to reliably commute to Middlesbrough Right to work in the UK Experience: Previous experience in customer service or a customer-facing role is beneficial but not essential. Full training on products, systems, and processes will be provided. Salary & Benefits £27,000 basic salary 25 days paid holiday plus statutory holidays Company pension scheme Free on-site parking Company events Annual bonus scheme Supportive, collaborative on-site working environment
Jan 13, 2026
Full time
Customer Service Representative Location: On-site - Middlesbrough Hours: Monday to Friday, 08:30 - 17:15 Contract: Full-time, Permanent Salary: £27,000 + bonus + benefits The Opportunity A well-established communications and technology business is seeking a Customer Service Advisor to join its on-site team in Middlesbrough. This is a fully office-based role, so applicants must be able to reliably commute to the location. This position sits at the heart of customer engagement and service delivery. You will speak with customers daily, understand their needs, and provide clear, informed advice on products and services. While you will support the wider sales and service process by issuing quotations and following up enquiries, this is not a hard sales or cold-calling role . If you enjoy conversation, relationship-building, and problem-solving over the phone, this role will suit you well. You will work closely with colleagues across customer service, sales, marketing, and operations to ensure customers receive a smooth and professional experience. Key Responsibilities Handle inbound and outbound customer calls professionally Build and maintain strong, long-term customer relationships Understand customer needs and provide appropriate product and service advice Prepare, issue, and follow up quotations Follow up customer enquiries to ensure clarity and resolution Support customer onboarding and ongoing service requests Maintain accurate customer records on internal systems Work towards service quality targets and KPIs Represent the business professionally at all times About You We are looking for someone with a positive, proactive approach and a genuine interest in helping customers. Essential qualities: Strong customer service and relationship-building skills Confidence and enthusiasm when speaking on the phone Clear, professional communication High energy, positive attitude, and willingness to learn Organised and able to manage multiple customer interactions Comfortable working to service standards and KPIs Able to work on-site in a busy office environment Able to reliably commute to Middlesbrough Right to work in the UK Experience: Previous experience in customer service or a customer-facing role is beneficial but not essential. Full training on products, systems, and processes will be provided. Salary & Benefits £27,000 basic salary 25 days paid holiday plus statutory holidays Company pension scheme Free on-site parking Company events Annual bonus scheme Supportive, collaborative on-site working environment
The Opportunity Wolviston Management Services are delighted to be supporting a well-established engineering business based in Teesside in the appointment of an experienced CNC Programme Operator . This is an excellent opportunity for a skilled individual with strong offline programming capability to join a forward-thinking manufacturing environment with a strong order book and long-term stability. The Role As CNC Programme Operator, you will play a key role in the efficient programming and operation of CNC machinery, producing high-quality components to exacting standards. You will be responsible for creating, modifying and optimising programmes offline, supporting continuous improvement across machining processes and working closely with production and engineering teams. Key Responsibilities Create and edit CNC programmes using offline programming software Set, operate and prove out CNC machines to ensure right-first-time production Interpret engineering drawings and technical specifications accurately Optimise machining cycles to improve efficiency and reduce waste Carry out tool selection, offsets and programme adjustments Support fault finding and problem solving on the shop floor Maintain high standards of quality, housekeeping and HSEQ compliance Work collaboratively with engineering, quality and production teams About You Proven experience as a CNC Programme Operator within a machining environment Strong offline programming experience (essential) Confident reading and interpreting engineering drawings Experience working to tight tolerances and quality standards Proactive, detail-oriented and quality focused Able to work independently while contributing positively to the wider team Why Join? Secure, long-term opportunity with a reputable Teesside employer Modern machining environment and ongoing investment Competitive salary and benefits package Opportunity to develop technically and progress within the business
Jan 12, 2026
Full time
The Opportunity Wolviston Management Services are delighted to be supporting a well-established engineering business based in Teesside in the appointment of an experienced CNC Programme Operator . This is an excellent opportunity for a skilled individual with strong offline programming capability to join a forward-thinking manufacturing environment with a strong order book and long-term stability. The Role As CNC Programme Operator, you will play a key role in the efficient programming and operation of CNC machinery, producing high-quality components to exacting standards. You will be responsible for creating, modifying and optimising programmes offline, supporting continuous improvement across machining processes and working closely with production and engineering teams. Key Responsibilities Create and edit CNC programmes using offline programming software Set, operate and prove out CNC machines to ensure right-first-time production Interpret engineering drawings and technical specifications accurately Optimise machining cycles to improve efficiency and reduce waste Carry out tool selection, offsets and programme adjustments Support fault finding and problem solving on the shop floor Maintain high standards of quality, housekeeping and HSEQ compliance Work collaboratively with engineering, quality and production teams About You Proven experience as a CNC Programme Operator within a machining environment Strong offline programming experience (essential) Confident reading and interpreting engineering drawings Experience working to tight tolerances and quality standards Proactive, detail-oriented and quality focused Able to work independently while contributing positively to the wider team Why Join? Secure, long-term opportunity with a reputable Teesside employer Modern machining environment and ongoing investment Competitive salary and benefits package Opportunity to develop technically and progress within the business
Wolviston Management Services are delighted to be supporting our client in the appointment of a professional and personable Receptionist, who will play a key role as the first point of contact for visitors and colleagues alike. This is a varied, people-facing role suited to someone who takes pride in delivering a welcoming, well-organised front-of-house service while providing effective administrative support behind the scenes. What You'll Be Doing Providing a warm, professional welcome to visitors and staff Managing incoming calls and correspondence efficiently and courteously Maintaining a tidy, organised, and presentable reception area at all times Receiving and coordinating deliveries with relevant departments Supporting the management team with general administrative and clerical duties as required Upholding company Health, Safety and Environmental standards What We're Looking For Strong organisational skills with excellent attention to detail Ability to work independently and manage priorities with minimal supervision A proactive, commercially aware approach Flexibility to support a rotating part-time rota Working Hours & Flexibility Reception cover is required during normal business hours: Monday to Thursday: 08:00 - 17:30 Friday: 08:00 - 17:00 The role operates on a rotating part-time rota: Rota A: Monday, Tuesday and Wednesday (08:00 - 17:30) Rota B: Thursday (08:00 - 17:30) and Friday (08:00 - 17:00) Your contracted hours will be confirmed within your employment contract. Flexibility is essential, as you may be required to provide cover across both rotas to ensure continuous reception support.
Jan 08, 2026
Full time
Wolviston Management Services are delighted to be supporting our client in the appointment of a professional and personable Receptionist, who will play a key role as the first point of contact for visitors and colleagues alike. This is a varied, people-facing role suited to someone who takes pride in delivering a welcoming, well-organised front-of-house service while providing effective administrative support behind the scenes. What You'll Be Doing Providing a warm, professional welcome to visitors and staff Managing incoming calls and correspondence efficiently and courteously Maintaining a tidy, organised, and presentable reception area at all times Receiving and coordinating deliveries with relevant departments Supporting the management team with general administrative and clerical duties as required Upholding company Health, Safety and Environmental standards What We're Looking For Strong organisational skills with excellent attention to detail Ability to work independently and manage priorities with minimal supervision A proactive, commercially aware approach Flexibility to support a rotating part-time rota Working Hours & Flexibility Reception cover is required during normal business hours: Monday to Thursday: 08:00 - 17:30 Friday: 08:00 - 17:00 The role operates on a rotating part-time rota: Rota A: Monday, Tuesday and Wednesday (08:00 - 17:30) Rota B: Thursday (08:00 - 17:30) and Friday (08:00 - 17:00) Your contracted hours will be confirmed within your employment contract. Flexibility is essential, as you may be required to provide cover across both rotas to ensure continuous reception support.
Sales Development Representative (SDR) - On-Site Location: Middlesbrough Working Pattern: Full-time, office-based We are recruiting a high-energy Sales Development Representative (SDR) to join a growing on-site commercial team based in Middlesbrough. This role is well suited to individuals who enjoy live conversations, are confident using the phone as their primary communication channel, and are naturally curious about how businesses operate and how technology can help them grow. This is a phone-led role and is not suited to candidates who prefer email-based communication . Success in this position comes from building rapport, asking thoughtful questions, and engaging prospects through confident, professional conversations. Working closely with an established in-house marketing function, you will engage warm and outbound prospects, explore their challenges, and introduce technology-led solutions designed to solve real business problems. The role is target-driven and ideal for individuals motivated by performance, progression, and continuous development. Key Responsibilities Proactively engage prospective customers via outbound telephone calls Build strong, professional relationships with potential clients Ask insightful questions to understand client needs, challenges, and business objectives Demonstrate curiosity and interest in how technology can support business improvement Present and position solutions in a consultative, ethical manner Qualify and progress marketing-generated and self-sourced leads Achieve agreed performance targets and KPIs Maintain accurate and up-to-date CRM records Represent the business professionally and in line with company values Candidate Profile Naturally inquisitive with a desire to understand how businesses work Genuine interest in technology and problem-solving Enjoys relationship-building and consultative conversations Confident, engaging, and enthusiastic when speaking on the phone High-energy, proactive, and self-motivated Comfortable working in a target- and KPI-driven environment Collaborative mindset and ability to work closely with marketing and sales teams Right to work in the UK Previous experience in sales, telesales, or an SDR role is advantageous but not essential . Full training will be provided. We are primarily looking for individuals with the right attitude, curiosity, and drive to succeed in a professional sales environment.
Jan 08, 2026
Full time
Sales Development Representative (SDR) - On-Site Location: Middlesbrough Working Pattern: Full-time, office-based We are recruiting a high-energy Sales Development Representative (SDR) to join a growing on-site commercial team based in Middlesbrough. This role is well suited to individuals who enjoy live conversations, are confident using the phone as their primary communication channel, and are naturally curious about how businesses operate and how technology can help them grow. This is a phone-led role and is not suited to candidates who prefer email-based communication . Success in this position comes from building rapport, asking thoughtful questions, and engaging prospects through confident, professional conversations. Working closely with an established in-house marketing function, you will engage warm and outbound prospects, explore their challenges, and introduce technology-led solutions designed to solve real business problems. The role is target-driven and ideal for individuals motivated by performance, progression, and continuous development. Key Responsibilities Proactively engage prospective customers via outbound telephone calls Build strong, professional relationships with potential clients Ask insightful questions to understand client needs, challenges, and business objectives Demonstrate curiosity and interest in how technology can support business improvement Present and position solutions in a consultative, ethical manner Qualify and progress marketing-generated and self-sourced leads Achieve agreed performance targets and KPIs Maintain accurate and up-to-date CRM records Represent the business professionally and in line with company values Candidate Profile Naturally inquisitive with a desire to understand how businesses work Genuine interest in technology and problem-solving Enjoys relationship-building and consultative conversations Confident, engaging, and enthusiastic when speaking on the phone High-energy, proactive, and self-motivated Comfortable working in a target- and KPI-driven environment Collaborative mindset and ability to work closely with marketing and sales teams Right to work in the UK Previous experience in sales, telesales, or an SDR role is advantageous but not essential . Full training will be provided. We are primarily looking for individuals with the right attitude, curiosity, and drive to succeed in a professional sales environment.
