Software Engineering Lead Governance & Standards South Wales £70,000 + Benefits An excellent opportunity for an experienced Software Engineer / Technical Lead looking to move away from hands-on development and into a broader software engineering lead / governance position. The role will take responsibility for establishing and governing software engineering standards across internally developed ap click apply for full job details
Aug 29, 2026
Full time
Software Engineering Lead Governance & Standards South Wales £70,000 + Benefits An excellent opportunity for an experienced Software Engineer / Technical Lead looking to move away from hands-on development and into a broader software engineering lead / governance position. The role will take responsibility for establishing and governing software engineering standards across internally developed ap click apply for full job details
Business Development Manager Location: Basingstoke (Hybrid: 3 days office / 2 days WFH) Package: Basic salary + uncapped commission + car allowance + strong benefits A leading technology provider is looking for a commercially driven Business Development Manager to win new customers and grow a small portfolio of existing private sector, education and housing accounts click apply for full job details
May 28, 2026
Full time
Business Development Manager Location: Basingstoke (Hybrid: 3 days office / 2 days WFH) Package: Basic salary + uncapped commission + car allowance + strong benefits A leading technology provider is looking for a commercially driven Business Development Manager to win new customers and grow a small portfolio of existing private sector, education and housing accounts click apply for full job details
Business Development Manager Location: Basingstoke (Hybrid: 3 days office / 2 days WFH) Package: Basic salary + uncapped commission + car allowance + strong benefits A leading technology provider is looking for a commercially driven Business Development Manager to win new customers and grow a small portfolio of existing private sector, education and housing accounts click apply for full job details
May 28, 2026
Full time
Business Development Manager Location: Basingstoke (Hybrid: 3 days office / 2 days WFH) Package: Basic salary + uncapped commission + car allowance + strong benefits A leading technology provider is looking for a commercially driven Business Development Manager to win new customers and grow a small portfolio of existing private sector, education and housing accounts click apply for full job details
IT Service Delivery Manager Location: Nr Cardiff (Hybrid) Salary: £46,500 + Bonus + Benefits The Opportunity This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts click apply for full job details
May 15, 2026
Full time
IT Service Delivery Manager Location: Nr Cardiff (Hybrid) Salary: £46,500 + Bonus + Benefits The Opportunity This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts click apply for full job details
Service Desk Manager - MSP Location: Cardiff (Hybrid) Salary: Competitive Employment Type: Full-time, Permanent This is a fantastic opportunity for you, a Service Desk Manager to join a well-established Managed Service Provider based in Cardiff that is looking to appoint an experienced Service Desk Manager to lead their technical support function. This is a key leadership role within a growing MSP environment, offering the chance to shape service delivery, develop a high-performing team, and drive continual improvement across the operation. If you're an experienced Service Desk Manager who thrives in a fast-paced MSP setting and enjoys balancing people leadership with hands-on operational oversight, this role will suit you perfectly. Key Responsibilities Lead, mentor, and develop a team of 1st-3rd line engineers Oversee daily Service Desk operations, ensuring SLAs and KPIs are consistently achieved Act as the senior escalation point for technical and customer issues Drive continual service improvement across processes, tooling, and customer experience Manage resource planning, shift patterns, and workload distribution Produce service performance reports for internal stakeholders and clients Support incident, problem, and change management in line with ITIL best practice Assist with onboarding new customers and services into the MSP environment What You'll Bring Proven experience managing a Service Desk or technical support team within an MSP Strong understanding of ITIL principles (ITIL Foundation desirable) Excellent leadership, coaching, and team-development skills Ability to remain calm, structured, and solutions-focused under pressure Strong communication and customer-relationship skills Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.) Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructure Why This Role Stands Out Opportunity to join a respected MSP with a strong growth trajectory Supportive leadership team and a culture that values continuous improvement Hybrid working model Investment in training, certifications, and long-term career development Modern tech stack and a forward-thinking approach to service delivery If you're an experienced Service Desk Manager looking for your next challenge within a dynamic MSP environment, I'd love to discuss this opportunity with you. Please apply with your CV today.
May 13, 2026
Full time
Service Desk Manager - MSP Location: Cardiff (Hybrid) Salary: Competitive Employment Type: Full-time, Permanent This is a fantastic opportunity for you, a Service Desk Manager to join a well-established Managed Service Provider based in Cardiff that is looking to appoint an experienced Service Desk Manager to lead their technical support function. This is a key leadership role within a growing MSP environment, offering the chance to shape service delivery, develop a high-performing team, and drive continual improvement across the operation. If you're an experienced Service Desk Manager who thrives in a fast-paced MSP setting and enjoys balancing people leadership with hands-on operational oversight, this role will suit you perfectly. Key Responsibilities Lead, mentor, and develop a team of 1st-3rd line engineers Oversee daily Service Desk operations, ensuring SLAs and KPIs are consistently achieved Act as the senior escalation point for technical and customer issues Drive continual service improvement across processes, tooling, and customer experience Manage resource planning, shift patterns, and workload distribution Produce service performance reports for internal stakeholders and clients Support incident, problem, and change management in line with ITIL best practice Assist with onboarding new customers and services into the MSP environment What You'll Bring Proven experience managing a Service Desk or technical support team within an MSP Strong understanding of ITIL principles (ITIL Foundation desirable) Excellent leadership, coaching, and team-development skills Ability to remain calm, structured, and solutions-focused under pressure Strong communication and customer-relationship skills Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.) Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructure Why This Role Stands Out Opportunity to join a respected MSP with a strong growth trajectory Supportive leadership team and a culture that values continuous improvement Hybrid working model Investment in training, certifications, and long-term career development Modern tech stack and a forward-thinking approach to service delivery If you're an experienced Service Desk Manager looking for your next challenge within a dynamic MSP environment, I'd love to discuss this opportunity with you. Please apply with your CV today.
IT Service Delivery Manager Location: Nr Cardiff (Hybrid) Salary: £46,500 + Bonus + Benefits The Opportunity This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive in a customer?facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a strong next step. What You'll Do Lead service onboarding and go?live activities Manage day?to?day service delivery across multiple accounts Produce and present monthly service performance reports Maintain service documentation, registers, and action plans Manage change requests and ensure process compliance Identify and implement service improvements Work closely with technical, solutions, and sales teams Support customer meetings, service reviews, and account development What You'll Bring Essential: Experience in Service Delivery Management Strong background in IT & communications managed services Excellent customer?facing and relationship?building skills Confident with Excel, PowerPoint, Visio, Power BI and Word ITSM experience Security Cleared or willing to obtain clearance Desirable: ITIL Foundation (v3 or v4) Experience in SIAM environments Process design and improvement skills Who You Are Customer?focused, proactive, and solutions?driven Strong communicator who can simplify technical information Calm under pressure and able to juggle multiple accounts Analytical, organised, and committed to continual improvement Professional, confident, and effective in client?facing situations You'll join a forward?thinking organisation where service quality genuinely matters. You can expect autonomy, variety, and the chance to shape how services are delivered and improved.
May 12, 2026
Full time
IT Service Delivery Manager Location: Nr Cardiff (Hybrid) Salary: £46,500 + Bonus + Benefits The Opportunity This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive in a customer?facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a strong next step. What You'll Do Lead service onboarding and go?live activities Manage day?to?day service delivery across multiple accounts Produce and present monthly service performance reports Maintain service documentation, registers, and action plans Manage change requests and ensure process compliance Identify and implement service improvements Work closely with technical, solutions, and sales teams Support customer meetings, service reviews, and account development What You'll Bring Essential: Experience in Service Delivery Management Strong background in IT & communications managed services Excellent customer?facing and relationship?building skills Confident with Excel, PowerPoint, Visio, Power BI and Word ITSM experience Security Cleared or willing to obtain clearance Desirable: ITIL Foundation (v3 or v4) Experience in SIAM environments Process design and improvement skills Who You Are Customer?focused, proactive, and solutions?driven Strong communicator who can simplify technical information Calm under pressure and able to juggle multiple accounts Analytical, organised, and committed to continual improvement Professional, confident, and effective in client?facing situations You'll join a forward?thinking organisation where service quality genuinely matters. You can expect autonomy, variety, and the chance to shape how services are delivered and improved.
IT Service Delivery Manager Location: Nr Cardiff (Hybrid) Salary: £46,500 + Bonus + Benefits The Opportunity This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts click apply for full job details
May 08, 2026
Full time
IT Service Delivery Manager Location: Nr Cardiff (Hybrid) Salary: £46,500 + Bonus + Benefits The Opportunity This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts click apply for full job details
