100% IT Recruitment Ltd

IT Field Service Engineer Location: High Wycombe (Field Based) Salary: £35,000 to £40,000 + Van Hours: Full-time, extensive travel required About the Role A well?established technology solutions provider is seeking a Field Service Engineer to join its growing technical team. This position is a mix of inhouse support but with a lot of field based work and so ideal for someone who thrives on being on the road, enjoys hands?on technical work, and is comfortable spending regular time away from home where required You'll be responsible for installing, maintaining, and supporting a range of specialist electronic and IT?based equipment at customer sites across the UK. Full training on all industry?specific systems will be provided but you should have good networking, MS SQL and Software Integration skills. This position suits someone who is adaptable, practical, and enjoys a varied schedule with regular travel. Key Responsibilities Some 1 and 2 Line remote support - responding to customer's technical issues via email and phone in line with SLAs Field Service Work at customer sites across the UK Install, configure, and support specialist IT?driven equipment at customer locations Diagnose and resolve hardware, software, and connectivity issues Perform routine maintenance, calibration, and system checks for specialist equipment - training provided. Provide clear technical guidance to end users Maintain accurate service reports and documentation Attend national events, exhibitions, and customer demonstrations (including some weekends) Travel extensively across the UK, often requiring overnight stays What We're Looking For Strong IT hardware and software troubleshooting skills Strong networking, MS SQL and Software Integration Experience in a field service, technical support, or hands?on engineering role Full UK Driving Licence - essential Willing to learn new equipment (non IT but working with IT) Confident working independently at customer sites Comfortable with regular travel and staying away from home Willing to work occasional weekends for events or installations Excellent communication and customer?facing skills Desirable Experience Background in technical field service, electronics, or IT support Knowledge of device connectivity If you are a strong IT Engineer, with good networking, MS SQL and Software Integration experience, who likes travelling and looking for a new challenge and to learn some new equipment, then this is perfect for you so please send your CV to me today.

1st / 2nd Line Support Engineer Location: High Wycombe (Office-based, occasional customer site visits) Salary: £24,000 - £34,000 DOE + Annual Bonus About the Role This is a fantastic opportunity for you, a 1 Line Support Engineer / or 1 and 2 Line support Engineer to join a thriving IT Support Company to provide first class support to their varied client base. There is lots of opportunity for training and development and to move into a more dedicated 2 Line support position - and possible 3 line further down the line. You'll act as the first point of contact for customer IT issues, providing high-quality technical support, troubleshooting a wide range of hardware, software, and networking problems, and escalating more complex cases as your experience grows. This role is ideal for someone proactive, customer-focused, and keen to build a long-term career in IT support. Key Responsibilities Serve as the first point of contact for IT support queries via phone, email, and ticketing system Log, update, and manage support tickets with accurate and detailed information Diagnose and resolve common hardware, software, OS, and network issues Communicate clearly with users of varying technical ability, including non-native English speakers Take ownership of tickets and ensure timely resolution within SLAs Work calmly under pressure and prioritise effectively Escalate recurring issues, trends, or complex cases to senior engineers Use remote support tools to troubleshoot efficiently Maintain internal documentation and follow established procedures Liaise with third-party suppliers when required Attend occasional customer site visits and represent the company professionally Required Technical Skills Good understanding of computer hardware, operating systems, and basic networking (TCP/IP, DNS, DHCP) Experience supporting Windows and macOS devices Working knowledge of Microsoft 365, Exchange Online, Azure AD/Entra ID Experience using ticketing systems Ability to diagnose issues remotely and over the phone Strong written and verbal communication skills Ability to work independently and as part of a team Desirable Skills 2+ years' experience in an IT Helpdesk or Technical Support role Customer-facing support experience Knowledge of ITIL best practices Experience with virtualisation technologies Basic scripting (PowerShell) Exposure to cyber security standards Additional languages About you - if you have: Confidently handling 1st-line tickets independently within probation Consistently meeting SLA targets Positive feedback from customers and colleagues Gradual progression into 2nd-line responsibilities Demonstrating initiative and a proactive approach to learning If you are an experienced 1 / 2 Line support Engineer and looking for the next challenge with training and career progression, then please send your CV to me today!

1 and 2 Line Support Engineer Aylesbury£25,000 to £30,000 + Benefits including 10% Pension, free parking. This is a fantastic opportunity for you, a 1 and 2 Line Support Engineer, Technical Support Engineer, Technical Support Officer, IT Support Engineer, to join a truly fabulous organisation - full details on application. Working closely with the IT Manager, you will be responsible for providing full IT Support and ensuring the smooth running of the infrastructure at all times. Also, to help the organastion to keep on top of its ever-changing IT requirements. As the 1 and 2 Line Support Engineer, you will be responsible for: Provide 1st line IT support via phone, email and service desk Log, prioritise and resolve support tickets Troubleshoot hardware, software and network issues Administer Microsoft 365 and Active Directory user accounts Configure and deploy PCs, laptops, printers and mobile devices Support ePOS and payment systems Diagnose basic network and connectivity problems Work with third-party providers on escalated issues Maintain IT documentation and asset records Provide occasional IT support for events In order to be successful in your application for the 1 and 2 Line Support Engineer position - Technical Support post, you should have: At least 3 year's experience in an IT support role Strong Windows 10/11 and Microsoft 365 experience Active Directory administration skills Basic networking knowledge (DNS, DHCP, troubleshooting) Excellent communication and customer service skills A methodical, organised approach A positive, helpful attitude Essential: Full UK driving licence and access to your own vehicle.If you are a 1 and 2 Line Support Engineer, IT Support Engineer, or similar, looking for an exciting new opportunity for a fantastic organisation, please send your CV to me today as this position will go quickly.

Head of IT Service Architecture & Delivery Location: Cardiff Salary: £65,000 + Bonus + Full Benefits Security Clearance: SC required (must hold or be eligible) - DV desirable We are recruiting for an experienced and influential technical leader to head up Service Architecture & Delivery for a secure Defence communications and infrastructure programme. This is a senior leadership role with full accountability for the technical design, governance and operational assurance of a complex, secure IT service. You will act as the senior technical authority, ensuring the service is secure, resilient, compliant and continually improved in line with Defence requirements and contracted SLAs. The Role You will: Lead all architectural, technical and operational elements of a secure IT service Chair the Technical Design Authority and own the service blueprint and roadmap Maintain governance across service design, transition and operational delivery Own non-functional requirements including performance, resilience, recoverability and security Provide L4 technical oversight and assurance across infrastructure, networking, virtualisation and secure environments Act as the primary technical interface to senior Defence stakeholders and accreditation bodies Lead multi-disciplinary technical teams and specialist suppliers in a "one team" delivery model Drive continual improvement across automation, monitoring and service efficiency About You You will bring: 5+ years' experience in related position. Ideally a senior technical leadership role (Head of Technical Services, Principal Architect, Programme Technical Lead or similar) Proven experience delivering secure IT services within the MOD Strong background in service architecture, technical governance and ITIL-based service delivery Experience leading technical transitions, onboarding or complex service integrations Excellent stakeholder engagement skills at senior and executive level Knowledge of Defence security standards (JSP 440 / JSP 604 desirable) This is a high-impact role for someone who combines architectural credibility with operational leadership and the confidence to engage at senior Defence level. If you hold (or are eligible for) SC clearance and are looking to take ownership of a mission-critical technical service and have a strong MOD background, please get in touch for a confidential conversation.