The Resolute Group

Contract Manager (Rail Infrastructure) Location: Liverpool (with travel to Greater Manchester) Salary: 80,000 - 85,000 + Company Car + Bonus An excellent opportunity to join a Rail delivery team managing the North West portfolio of projects away from the CP7 framework. Role: The Resolute Group is working in partnership with a leading rail contractor delivering multiple schemes across the North west. This role is suited to an experienced Contract Manager who can oversee a small team of Project Managers while managing dual client requirements and multiple workstreams simultaneously. You will be responsible for the overall contract and programme delivery of multiple Rail Schemes ensuring safe, compliant, and commercially successful delivery. Day-to-day duties may include: Managing the programme of multiple rail schemes across the region. Managing a small team of Project Manager Acting as the main point of contact for the key stakeholders. Overseeing programme, cost, and quality performance across all schemes. Managing contractual obligations and change control. Ensuring compliance with rail standards and health & safety requirements. Providing progress reports and updates to both internal and external stakeholders. Qualifications / Experience: Degree qualified, ideally in an Engineering subject such as Civil Engineering Rail experience, ideally leading multiple projects Living in the North West region Please Note You must be living in and eligible to work in the UK to apply for this position. If you are interested in applying for this role, please apply via this advert or contact Phil Crew via LinkedIn or call (phone number removed). All correspondence will be dealt with in the strictest confidence.

ERP Project Manager (Digital Transformation) Location: Warwick (three to four days per week onsite) Salary: 50,000 to 65,000 The Role You will take full accountability for delivering digital transformation, ERP, and operational change projects within a regulated, deadline-driven environment. Working with operational stakeholders, delivery partners, and system integrators, you will manage scope, schedule, budget, risk, and governance to ensure controlled, successful outcomes. What You Will Do Own end-to-end project delivery from mobilisation to go-live. Manage integrated plans, budgets, risks, and dependencies. Lead governance forums and report to senior stakeholders. Coordinate cross-functional teams and third-party vendors. Drive testing, business readiness, and controlled cutover. Ensure compliance and regulatory considerations are embedded in delivery. What We Are Looking For Proven experience as a Project or Programme Manager within digital, ERP, or IT transformation. Strong governance, risk, and budget management capability. Experience leading cross-functional delivery teams. Comfortable operating in regulated or highly structured environments. This role suits a delivery-focused Project Manager who is confident carrying accountability and driving complex programmes through to completion. To Apply: If you are living and eligible to work in the UK, please contact Phil Crew via LinkedIn or call The Resolute Group on (phone number removed).

Customer Resolution & Journey Consultant We are hiring a Customer Resolution & Journey Consultant to diagnose onboarding and adoption bottlenecks within a regulated utility environment and convert real customer friction into structured, actionable insight. This is not a contact centre role. It is an evidence-led diagnostic position embedded within a wider digital and operational transformation programme. Location Manchester, Bradford or Leeds Hybrid, with travel to Bradford as required (3 days) The Role You will investigate cases where a customer's onboarding or journey progression has stalled and identify blind spots within process, workflow, ownership or system configuration. You will: Lead structured conversations to clarify what happened vs what should have happened Reconstruct full journey timelines across systems, teams and handoffs Identify breakdowns in workflow, unclear ownership, missing data, system triggers or communication gaps Gather structured evidence and produce concise, Business Analyst-ready case packs Highlight recurring bottlenecks affecting onboarding and adoption Provide weekly insight into systemic blockers and failure patterns Close the loop with clear next steps and accountable ownership This role turns individual friction points into programme-level improvement actions. What We're Looking For Strong structured questioning and diagnostic thinking Experience handling complex escalations or sensitive cases Excellent written documentation and evidence summarisation Ability to think in processes, workflows and handoffs Comfortable working cross-functionally with Business Analysts, product teams and operational leads Ideally, you will have: Been part of projects implementing new systems, CRM platforms, workflow tools or process improvements Contributed to system rollouts, change initiatives or service transformation work Experience feeding frontline insight back into programme or improvement teams Utilities experience is helpful but not essential. Experience working in regulated, structured environments is more important. Why Join You will work on customer journeys that directly impact live projects and regulated outcomes, contributing to measurable onboarding improvements and broader transformation initiatives. To apply, send your CV and optionally include a short example of how you would summarise a stalled onboarding case, the evidence you would gather, and how you would report it for improvement action