Auctoro Recruitment

Supply Planner We are working with an extremely well-known, industry leading organisation on the lookout for a Supply Planner to join their team in Somerset. This is an extremely exciting time to join a growing team within a fantastic company. The purpose of the role of Supply Planner is to manage communication with the supply base and customers. This role will work closely with suppliers and a China office team to ensure that proposed changes to the purchase plan are negotiated and agreed. A thorough understanding of all production processes will be gained through visits to suppliers. Over time the Supply Planner will be trained in all aspects of the Purchasing function, logistics, internal production and demand planning. Study towards CIPS levels 4-6 is encouraged. Key Responsibilities : Create, prepare and analyse reports to support decisions on stock availability, inventory management, shipment scheduling, spend performance, and supplier compliance Build relationships with the supply base to ensure that proposed changes to the purchase plan are implemented International travel to visit suppliers and attend trade fairs to build relationships and understand their businesses Collaborate closely with the China office team to align with the UK business needs and deliver optimal results Ensure that all quality issues, non-conformances, returns and re-fixings are communicated effectively to suppliers and the best negotiated agreement reached Maintain high levels of daily availability and ensure that the requirements of all sales divisions are met Build relationships with internal customers and provide exceptional levels of customer service Trained to be able to cover logistics and internal production roles Assist the Supplier Manager in delivering a programme of continuous improvement Undertake any other ad-hoc projects as required KEY SKILLS & REQUIREMENTS Excellent verbal and written communication skills Polite, friendly and professional Attention to detail and strong organisation skills Ability to look for continuous improvements Strong team player Ability to build rapport via phone, chat, email Competent in Microsoft Office Flexibility/adaptability managing multiple tasks Problem-solving and analytical skills Positive can-do attitude Self-motivated By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.

Aftersales Administrator (10 month FTC) We are working with an innovative, extremely well-known, European leading organisation on the lookout for an Aftersales Administrator to join their team at their head offices in Warwick until the end of the year. As an Aftersales Administrator, you will play a key role in ensuring a smooth, accurate and customer-focused service process. This role supports the internal and external Aftersales teams by maintaining accurate records, managing parts orders, raising invoices and providing timely updates to customers and colleagues. You will be responsible for the integrity of service data, maintaining strong-communication standards, and contributing to an efficient, well-organised Aftersales operation. This role is essential in helping the team deliver consistent, high-quality customer experiences and ensuring that all administrative elements of the service workflow run effectively. Key Responsibilities : Accurately update completed engineer job sheets on the system, ensuring all work, parts, labour and notes are captured correctly and are processed in a timely manner Validate and update product registrations in CRM; contacting customers for missing details where required Maintain accurate records and ensure data consistency across all service platforms Raise van-stock orders for internal engineers and third-party contractors, consolidating multiple job sheets and interpreting parts Track order progress and liaise with engineers to ensure stock availability, reporting any anomalies Raise customer invoices accurately and send them in a timely manner Support with invoice queries and ensure all chargeable work is captured and processed Contact customers and engineers via phone and email, to assist with booking, rescheduling or cancelling engineer visits, and general enquiries Coordinate the sending of Video Books to end-customers, ensuring accurate records and delivery tracking Support leadership with reporting requirements Update CRM records to ensure they are accurate and up to date Support the Aftersales team with any additional administrative duties required Work collaboratively with engineers, contractors and office-based colleagues to ensure smooth workflow Identify recurring issues or process gaps and suggest improvements to enhance customer experience and operational efficiency Support knowledge-sharing and maintain documentation where needed Key Skills, Experience & Knowledge: Customer Service experience working in a similar environment Excellent IT knowledge (Office 365, Excel, Work, Outlook, databases, CRM) Proficient in excel and confident working with spreadsheets Confident working with numbers (invoicing, part codes, pricing etc) Experience with SAP Experience with records management or operational reporting Familiarity with parts ordering or stock management Good standard of general education i.e. GSCE, O Level Excellent communication skills professional, empathetic, clear and simple Takes accountability and ownership of tasks Committed to delivering exceptional customer service Problem solver and solutions focused By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.