Exponential-e

Exponential-e Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. Job Description As part of the role, you'll be required to go through National Security Vetting clearances (SC and BPSS). The process of you gaining clearances will be funded by the company. Overall purpose of the job: Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Key responsibilities for this job: Data Centre Operations Installation, patching and configuration of bespoke environments for various internal and external vendor solutions using a variety of different manufacturers of Network, Server and Storage Hardware. Use internal ticketing systems and uphold fault resolution SLAs in line with contractual obligations around troubleshooting, configuration and replacement of components within a variety of managed services Hardware. (Servers, Switches, Firewalls, Storage Arrays etc). Installation, configuration and effective load balancing of Intelligent PDUs for power monitoring. Troubleshoot local area network (LAN) connectivity issues and support internal teams to re-establish remote access to customer environments via SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers. Basic troubleshooting of structured cabling links between racks identifying any faults or inconsistencies and liaising with internal or external Cabling teams to repair and re-test. Build, utilize, maintain and deploy custom DCIM software ensuring 100% adoption and accuracy is achieved in all Exponential-e client Data Centres. Work with various departments within the business alongside professional and managed services as well as the Data Centre Managers to establish procedure improvements and knowledge sharing across departments. Drive operational excellence and continuous Improvement within the Data Centre by working closely with the Data Centre Specialists and Mangers to establish a library of supporting procedure documentation. Produce monthly reports on Space, Power & Structured Cabling capacity to ensure expansion and additional cabling deployments are addressed in a timely manner and Power is closely monitored. Participate, contribute and adhere to strict change control procedures when performing critical moves, adds and changes to any of the supported environments within the Exponential-e Data Centre's. Build a good rapport and show competency with local policies and procedures of our third-party Data Centre providers and Hosts. Produce audit and quality control checks periodically on hardware and cabling deployments to ensure 100% system accuracy is maintained. Data Centre Access, Site Management, Proactive System Monitoring & Remote Hands Maintain a professional and disciplined approach when working within Exponential-e Data Centre's. Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices. Manage, process and host access, remote hands and delivery tickets for any visitors or specialist third party technicians requiring access. Proactively monitor internal ticketing systems to ensure swift responses within SLA timeframes. Ensure Data Centre's are always kept in a clean and presentable manner. Knowledge and experience required: Experience working in a Managed Hosting/Public and or Private Cloud Enterprise Data Centre Environment. Proficient in Server, Storage & Network deployment and ongoing break fix support. Basic knowledge and understanding of Data Centre M&E Design, Power, Cooling, Redundancy etc Deep understanding of DCIM tooling and the importance for accurate asset tracking and management - (Particularly NLyte). Demonstratable experience in deploying a variety of industry recognized manufacturers of server, network and storage hardware in complex dedicated environment designs. Familiar with IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO) Well organized and self-motivated with the ability to work alone and as part of a team. Proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software. Excellent written and verbal communication skills with proficiency with Microsoft office applications. Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions. Passionate, engaged and enthusiastic in delivering a world class service in everything you do. Willingness to participate in 24/7 on call Rota to support out of hours incidents. Full UK Driving License and personal car is a must for this position. Some travel will be made by flight or train and covered by company expenses. Desirable knowledge and experience: Experience working within a Hyper-Scale Cloud Data Centre Experience with Structured Cabling deployments of Copper & Fibre - Including design and deployment - looming, testing and terminating principles Our People Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.

Exponential-e Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. Overall purpose of the job: Provide technical escalation for all Service Tickets assigned to the on-site Desktop Support team from the Service Desk. Provide technical support on site as well as remote desktop support to NHS Solent end users. Work in a rotation to provide on-site Desktop support to NHS HIOW end users for the core 08:00 - 17:00 Service Hours in the Static Tech Hubs as well as Roaming Tech Hubs. Primarily responsible for managing and owning support tickets and driving customer issues through to resolution. Key responsibilities for this job: Respond to support contacts and tickets as assigned within Service Level Agreements. Work as a team to deliver timely resolution to customer requests raised via telephone, portal, and email. Maintain an understanding of the internal escalation process. Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations. To be a highly motivated team player with the skills and ability to manage changing priorities. Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections. Provide physical Workstation and peripheral relocations. Performs general preventative maintenance tasks on computers, laptops, printers. Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets); Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible. Be able to travel to other NHS Solent sites as part of the operational commitments to support the End Users. Knowledge and experience required: Experience in managing/troubleshooting Windows Desktop Operating Systems. Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies. Experience in using ITIL based ticketing system (ITIL foundation preferred). Desired skills in Microsoft System Centre, SharePoint and other Microsoft solutions. Applicants will ideally be Microsoft 365 and/or Azure certified to Fundamentals level, working towards Associate. Previous Microsoft certifications of MCP, MCSE and MCSA will be considered. Our People Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.

Exponential-e Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. Overall purpose of the job: Support internal teams to deliver Vysiion solutions and services to customers predominantly focused on the Critical National Infrastructure sector. Provide administrative and coordination support primarily to the Field Services and Data Centre teams, whilst also providing flexible support to other operations teams across the business as required. The role will additionally provide administrative and facilities support for the Chippenham office, acting as the local point of contact for office administration and facilities matters. This will include coordinating with internal stakeholders and external suppliers to ensure the efficient day-to-day running of the office. Key responsibilities for this job: Assisting with the development of project plans, including defining objectives, scope, H&S documentation and timelines. Assist with the preparation, coordination & distribution of job packs (Technical Support will provided). Providing administrative and logistical support to the Field Services team & delivery managers. Coordinating resources (personnel, equipment, materials, accommodation bookings & fleet) to ensure efficient project execution. Electronic filing of documentation internally and customer (including from site) within the appropriate file structure. H&S - Equipment maintenance and inspection as per maintenance regime and updating registers. Procurement of materials and liaising with suppliers as required. Responsible for goods receipting of all materials and maintaining records accordingly. Coordinate change management activities to ensure timely delivery allowing benefits to be realised at earliest opportunity. Actively manage and update schedules, KanBan board tasks, Meisterplan and Ops Reports through liaison with project engineers, contractors and project managers. Update action logs, take minutes, prepare documentation and arrange meetings. Assess risks and issues, work with teams to explore, develop and deliver effective mitigation and contingency countermeasures. Provide a consolidation of outcomes from projects and feed these back into the business to assist future sales opportunities and the harvesting of active accounts for additional revenue. Set high expectations concerning quality and put in place quality assurance processes in line with existing ISO accreditation's. Validate that operations team activities, operate within, or in harmony with company policies and procedures. Responsible for the monthly consolidation of project financial reports and explore new reporting and performance measures to underpin decision making. Provide validation of project (financial) accounting with corporate financial managers. Liaise with managers to capture and monitor cost and revenue across projects. Any other fair and reasonable task or duty assigned to you by your manager, or other senior Exponential-e Ltd staff member Knowledge and experience required: Experience working within an administrative or coordination role. Competent user of M365 tools including Excel. Excellent stakeholder management skills with the ability to establish and maintain positive working relationships with others. Ability to manage multiple tasks, prioritize effectively and meet deadlines. Excellent written and verbal communication skills. Ability to work collaboratively and effectively with others to resolve problems. The successful candidate must be eligible to obtain and maintain SC clearance for the duration of their employment in this role. All applicants to Exponential-e Group will undergo a Baseline Personnel Security Standard check. Desirable knowledge and experience: Experience working within a field engineering or project delivery environment Our People Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.