Calypso Developer 6 months initially Hybrid- 3 days a week on-site in Central London £485 per day (Inside IR35) Strong Calypso development experience Banking background would be beneficial Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Mar 07, 2025
Contractor
Calypso Developer 6 months initially Hybrid- 3 days a week on-site in Central London £485 per day (Inside IR35) Strong Calypso development experience Banking background would be beneficial Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Conversational AI Trainer Location: London SE1 (3 days per week onsite) Full time Permanent Up to £55k basic plus pension, life insurance, 25 days hols Are you ready to inspire the next generation of Conversational AI experts? We're seeking a skilled and enthusiastic Conversational AI Trainer to shape the future of AI-driven communication. In this role, you'll create and deliver interactive training programs on conversational AI and NLP, empowering learners to design and deploy innovative solutions. If you have hands-on experience in building chatbots, voice assistants, and dialog systems, plus a knack for making complex ideas engaging and accessible, this is the opportunity for you! Our client: They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. What You'll Do: Develop and update training materials on key conversational AI topics, from language models to dialog management. Lead dynamic, hands-on workshops in person and virtually, helping learners build real-world conversational agents. Collaborate with clients to customize training for various industries, ensuring relevance and real-world application. Stay ahead of AI trends, integrating the latest advancements in conversational AI into your training programs. Evaluate training effectiveness, refining programs based on participant feedback and evolving industry standards. What We're Looking For: Education & Experience: Degree in Computer Science, AI, Linguistics, or related fields with experience in conversational AI development. Training Skills: Proven background in delivering engaging technical training on AI and NLP topics. Technical Expertise: Knowledge of leading platforms (eg, Dialogflow, Rasa) and NLP tools (spaCy, Hugging Face), plus Python proficiency. Communication & Adaptability: Exceptional ability to break down complex concepts and tailor content for diverse audiences. Some of the benefits include: Healthcare and dental insurance Company pension is matched up to 5% 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days Life assurance - 4 x annual salary Cycle to work scheme Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training courses Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Mar 07, 2025
Full time
Conversational AI Trainer Location: London SE1 (3 days per week onsite) Full time Permanent Up to £55k basic plus pension, life insurance, 25 days hols Are you ready to inspire the next generation of Conversational AI experts? We're seeking a skilled and enthusiastic Conversational AI Trainer to shape the future of AI-driven communication. In this role, you'll create and deliver interactive training programs on conversational AI and NLP, empowering learners to design and deploy innovative solutions. If you have hands-on experience in building chatbots, voice assistants, and dialog systems, plus a knack for making complex ideas engaging and accessible, this is the opportunity for you! Our client: They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. What You'll Do: Develop and update training materials on key conversational AI topics, from language models to dialog management. Lead dynamic, hands-on workshops in person and virtually, helping learners build real-world conversational agents. Collaborate with clients to customize training for various industries, ensuring relevance and real-world application. Stay ahead of AI trends, integrating the latest advancements in conversational AI into your training programs. Evaluate training effectiveness, refining programs based on participant feedback and evolving industry standards. What We're Looking For: Education & Experience: Degree in Computer Science, AI, Linguistics, or related fields with experience in conversational AI development. Training Skills: Proven background in delivering engaging technical training on AI and NLP topics. Technical Expertise: Knowledge of leading platforms (eg, Dialogflow, Rasa) and NLP tools (spaCy, Hugging Face), plus Python proficiency. Communication & Adaptability: Exceptional ability to break down complex concepts and tailor content for diverse audiences. Some of the benefits include: Healthcare and dental insurance Company pension is matched up to 5% 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days Life assurance - 4 x annual salary Cycle to work scheme Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training courses Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
A market leading Defence client of ours is currently looking for Senior Mechanical Engineer to come on board and work on the Mechanical Design of the next generation of Electro-Optic & RF Products. What you'll do as a Senior Mechanical Engineer: Compliance of Mechanical Engineering solutions through the entire Engineering Lifecycle, ensuring that the solutions consider all requirements including product quality, safety, reliability, etc. Mechanical Engineering detailed design; including numerical calculations, tolerance studies, etc. Support to successful resolution of technical investigations. Contributing to reviews of mechanical designs in accordance with business and industry standards. Hands on involvement in practical implementation of development builds and Design of Experiments. Providing support during the introduction of new product into the Development/Production life cycle phase. Must Have's An understanding of design for 'harsh environments' including Shock, Vibration, EMC, salt fog, etc. Bill of Materials (BOM) Management Detail and assembly drawing generation, in accordance with BS8888. Experienced in the integration of Printed Circuit Boards within a mechanical structure, with proven knowledge of electrical screening, grounding, etc. Experienced in various aspects of DfX, including Manufacturing, Assembly, Test, Integration and Sustainability. Mechanical engineering for Electronic Optic Products Numerical calculations, tolerance studies, etc. Perform 'hands on' mechanical design and development using 3D CAD software (PTC Creo). Thermal management techniques of power dense Electronic Products. Please contact Lewis for more information should you be interested Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Mar 06, 2025
Contractor
A market leading Defence client of ours is currently looking for Senior Mechanical Engineer to come on board and work on the Mechanical Design of the next generation of Electro-Optic & RF Products. What you'll do as a Senior Mechanical Engineer: Compliance of Mechanical Engineering solutions through the entire Engineering Lifecycle, ensuring that the solutions consider all requirements including product quality, safety, reliability, etc. Mechanical Engineering detailed design; including numerical calculations, tolerance studies, etc. Support to successful resolution of technical investigations. Contributing to reviews of mechanical designs in accordance with business and industry standards. Hands on involvement in practical implementation of development builds and Design of Experiments. Providing support during the introduction of new product into the Development/Production life cycle phase. Must Have's An understanding of design for 'harsh environments' including Shock, Vibration, EMC, salt fog, etc. Bill of Materials (BOM) Management Detail and assembly drawing generation, in accordance with BS8888. Experienced in the integration of Printed Circuit Boards within a mechanical structure, with proven knowledge of electrical screening, grounding, etc. Experienced in various aspects of DfX, including Manufacturing, Assembly, Test, Integration and Sustainability. Mechanical engineering for Electronic Optic Products Numerical calculations, tolerance studies, etc. Perform 'hands on' mechanical design and development using 3D CAD software (PTC Creo). Thermal management techniques of power dense Electronic Products. Please contact Lewis for more information should you be interested Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
ARM (Advanced Resource Managers)
Portsmouth, Hampshire
Job Title: Hardware Engineer Location: UK-Remote, Fully Flexible (Travel Involved, must hold full valid drivers licence and own car) Salary : £39,000 - £44,000 Overview: Responsible for the day-to-day support of the customer's physical infrastructure. Triage and resolution of customer faults within the specified SLA, replacing physical components as required. Support the server team with systems administration. Responsibilities: 1. Ticket Management + customer service Pick up and take ownership of customer tickets, complying to the ticketing processes Triage and resolve, either individually, with the support of or supporting the wider team Meet or exceed the customer SLA Effective communication to the customer and within the team 2. Infrastructure A thorough understanding of IT infrastructure & IT ideologies and the interaction between physical and virtual layers Multi-vendor hardware experience (eg HPE, Dell, Oracle, Pure) A thorough understanding of troubleshooting, repairing, replacing, installing and configuring infrastructure hardware and components Monitoring and identifying issues, owning through to resolution whilst working with the wider team when required Proactively identifying improvements for the infrastructure configuration Understand and adhere to customer policies and procedures for site access Cognisant of all health and safety requirements when active in datacentres, data rooms and customer locations Basic experience of managing customer datacentres 3. Operating systems and software configuration A basic understanding of multiple operating systems, to aid hardware fault triage Develop a greater understanding of multiple operating systems to be able to assist the server team. An in-depth understanding of firmware, maintaining and updating the hardware to the latest levels 4. Security Knowledge of the potential threats to IT environments from internal and external influences, weak adherence to security protocols and human error 5. Change control Complete understanding of the reasons underpinning change control, adhering to all required processes Implement and execute CRQs, as required and per process 6. Asset Management Maintain asset documentation with additions, decommissions and updates to ensure that the scope of support for our customers is understood, accurate and kept up to date 7. Documentation Keep documentation up to date Able to write new documentation when new hardware is installed implemented and tested. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Feb 19, 2025
Full time
Job Title: Hardware Engineer Location: UK-Remote, Fully Flexible (Travel Involved, must hold full valid drivers licence and own car) Salary : £39,000 - £44,000 Overview: Responsible for the day-to-day support of the customer's physical infrastructure. Triage and resolution of customer faults within the specified SLA, replacing physical components as required. Support the server team with systems administration. Responsibilities: 1. Ticket Management + customer service Pick up and take ownership of customer tickets, complying to the ticketing processes Triage and resolve, either individually, with the support of or supporting the wider team Meet or exceed the customer SLA Effective communication to the customer and within the team 2. Infrastructure A thorough understanding of IT infrastructure & IT ideologies and the interaction between physical and virtual layers Multi-vendor hardware experience (eg HPE, Dell, Oracle, Pure) A thorough understanding of troubleshooting, repairing, replacing, installing and configuring infrastructure hardware and components Monitoring and identifying issues, owning through to resolution whilst working with the wider team when required Proactively identifying improvements for the infrastructure configuration Understand and adhere to customer policies and procedures for site access Cognisant of all health and safety requirements when active in datacentres, data rooms and customer locations Basic experience of managing customer datacentres 3. Operating systems and software configuration A basic understanding of multiple operating systems, to aid hardware fault triage Develop a greater understanding of multiple operating systems to be able to assist the server team. An in-depth understanding of firmware, maintaining and updating the hardware to the latest levels 4. Security Knowledge of the potential threats to IT environments from internal and external influences, weak adherence to security protocols and human error 5. Change control Complete understanding of the reasons underpinning change control, adhering to all required processes Implement and execute CRQs, as required and per process 6. Asset Management Maintain asset documentation with additions, decommissions and updates to ensure that the scope of support for our customers is understood, accurate and kept up to date 7. Documentation Keep documentation up to date Able to write new documentation when new hardware is installed implemented and tested. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Compensation Manager 6 months Remote/London - 2 days a week on-site £Negotiable - INSIDE IR35 The Compensation Manager will develop and oversee the compensation programs, ensuring they align with my clients strategic objectives. Key responsibilities: Design, evaluate, and modify compensation programs, as well as develop and implement new bonus or incentive plans. Manage the annual salary review process, ensuring fair and equitable salary adjustments and collaborate with managers and People & Culture to ensure salary reviews are conducted effectively. Conduct salary surveys and analyse compensation data Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Feb 18, 2025
Contractor
Compensation Manager 6 months Remote/London - 2 days a week on-site £Negotiable - INSIDE IR35 The Compensation Manager will develop and oversee the compensation programs, ensuring they align with my clients strategic objectives. Key responsibilities: Design, evaluate, and modify compensation programs, as well as develop and implement new bonus or incentive plans. Manage the annual salary review process, ensuring fair and equitable salary adjustments and collaborate with managers and People & Culture to ensure salary reviews are conducted effectively. Conduct salary surveys and analyse compensation data Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Here at ARM we are currently partnered with a market leading Public Safety organisation based in Twickenham who are currently recruiting for a Customer Service Manager to support the Customer Service Engineers ensuring the highest levels of customer support on a technical basis. In the role you will be responsible for managing the day to day service operations and ensure services, customer expectations and delivery are achieved and exceeded Your day-to-day duties include: Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to contractual requirements Be first escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents Enable achievement of maximum Customer Service satisfaction levels and SLA's via measuring, tracking and reporting, including Continuous Service Improvement activity. Manage Change Requests through to successful delivery Accountable for the technical stability/functionality of the designated systems Organising and coordinating the service team Escalating operative, technical or financial issues as relevant Calculating, estimating and planning service projects and their allocated budget and resources. Responsible for driving the Service Review meetings as required, discussing service performance, working with all stakeholders to deliver satisfaction and improvement in conjunction with service stakeholders, ensures that all Service documentation/material is maintained and updated and relevant reporting. Skills and Experience Required: Strong Service Delivery, Helpdesk or Service Desk support management background within an enterprise environment. Commercial/technical know-how in the service sector. Experience of working within an ITIL Service Organisation. ITIL Foundation or higher accreditation . Good knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN. Customer & Service focussed, with a desire for responsibility Able to build and sustain relationships quickly and have a positive impact Solutions focussed on how you think and act Organised & able to balance multiple priorities across multiple customers Our client is an equal opportunity employer, and they are committed to fostering a diverse and inclusive workplace. they believe that a variety of perspectives and backgrounds should be celebrated, and work should be a place where they all feel like they belong and feel safe. They welcome applications from all qualified candidates, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic. Therefore, if you see a role that excites you, they encourage you to apply. If you require any accommodations/reasonable adjustments during the recruitment process, please let us know, and they will work with you to meet your needs. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Feb 17, 2025
Full time
Here at ARM we are currently partnered with a market leading Public Safety organisation based in Twickenham who are currently recruiting for a Customer Service Manager to support the Customer Service Engineers ensuring the highest levels of customer support on a technical basis. In the role you will be responsible for managing the day to day service operations and ensure services, customer expectations and delivery are achieved and exceeded Your day-to-day duties include: Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to contractual requirements Be first escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents Enable achievement of maximum Customer Service satisfaction levels and SLA's via measuring, tracking and reporting, including Continuous Service Improvement activity. Manage Change Requests through to successful delivery Accountable for the technical stability/functionality of the designated systems Organising and coordinating the service team Escalating operative, technical or financial issues as relevant Calculating, estimating and planning service projects and their allocated budget and resources. Responsible for driving the Service Review meetings as required, discussing service performance, working with all stakeholders to deliver satisfaction and improvement in conjunction with service stakeholders, ensures that all Service documentation/material is maintained and updated and relevant reporting. Skills and Experience Required: Strong Service Delivery, Helpdesk or Service Desk support management background within an enterprise environment. Commercial/technical know-how in the service sector. Experience of working within an ITIL Service Organisation. ITIL Foundation or higher accreditation . Good knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN. Customer & Service focussed, with a desire for responsibility Able to build and sustain relationships quickly and have a positive impact Solutions focussed on how you think and act Organised & able to balance multiple priorities across multiple customers Our client is an equal opportunity employer, and they are committed to fostering a diverse and inclusive workplace. they believe that a variety of perspectives and backgrounds should be celebrated, and work should be a place where they all feel like they belong and feel safe. They welcome applications from all qualified candidates, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic. Therefore, if you see a role that excites you, they encourage you to apply. If you require any accommodations/reasonable adjustments during the recruitment process, please let us know, and they will work with you to meet your needs. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Senior Java engineer Up to £99,000 per annum 2-3 days a week on site in Central London Role Overview: We are looking for a candidate to join a developing digital team to take on the re-write of a Legacy Dealer to Client (D2C) fat client applications in readiness for platform agnostic Cloud delivery. The team will be supporting and providing fixes to the Legacy applications whilst developing the new solution. The Legacy software is based on WPF .NET re-architecting to Java core with React Front End. Essential Skills & Experience (MUST HAVE) * Back End engineering in a complex Front Office environment with focus on low latency trades * JVM optimisation and Java networking (TCP/IP) experience for low latency programming * Knowledge of securities messaging standards such as FIX is highly desirable * Experience of developing messaging frameworks for integration backbone is mandatory * Financial background (products and flows - instruments - Bonds, swaps others) * Understanding of the trade life cycle Domain Experience * Front Office Fixed Income experience in rates and credit. Specific experience in bonds trading is desirable * Pre and post trade life cycle experience and knowledge, preferably dealer to client/dealer to dealer * Knowledge of front to Back Office workflows, specifically for Interest rates (Bonds and Swaps) Familiarity with the following technologies: (NICE TO HAVE) * Knowledge on Microservices * Production support * JIRA or Azure boards * ServiceNow * Restful API Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Feb 01, 2024
Full time
Senior Java engineer Up to £99,000 per annum 2-3 days a week on site in Central London Role Overview: We are looking for a candidate to join a developing digital team to take on the re-write of a Legacy Dealer to Client (D2C) fat client applications in readiness for platform agnostic Cloud delivery. The team will be supporting and providing fixes to the Legacy applications whilst developing the new solution. The Legacy software is based on WPF .NET re-architecting to Java core with React Front End. Essential Skills & Experience (MUST HAVE) * Back End engineering in a complex Front Office environment with focus on low latency trades * JVM optimisation and Java networking (TCP/IP) experience for low latency programming * Knowledge of securities messaging standards such as FIX is highly desirable * Experience of developing messaging frameworks for integration backbone is mandatory * Financial background (products and flows - instruments - Bonds, swaps others) * Understanding of the trade life cycle Domain Experience * Front Office Fixed Income experience in rates and credit. Specific experience in bonds trading is desirable * Pre and post trade life cycle experience and knowledge, preferably dealer to client/dealer to dealer * Knowledge of front to Back Office workflows, specifically for Interest rates (Bonds and Swaps) Familiarity with the following technologies: (NICE TO HAVE) * Knowledge on Microservices * Production support * JIRA or Azure boards * ServiceNow * Restful API Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Mulesoft Integration 6 months Remote/London - 2 days a week on-site £600p/d - INSIDE IR35 Proven Mulesoft development/Integration background Investment background required Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Feb 01, 2024
Contractor
Mulesoft Integration 6 months Remote/London - 2 days a week on-site £600p/d - INSIDE IR35 Proven Mulesoft development/Integration background Investment background required Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
EUC Support Engineer £200 a day Inside IR35 Woking 5 days a week 3 months You will be joining this rapidly growing service line responsible for all EUC and Managed Service contracts to all of our customers across all sectors. We cover Service Operations and service desk, Cloud technology and Legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, Cloud, service desk, EUC tools and technologies. As well as taking on BAU EUC support activities, you will act as the operational day to day lead for the rest of the team. You will be responsible for providing first class customer service in alignment with technical skills, be proactive in nature and look to lead and drive operational improvements into the team reflecting an excellent service to the client. Driving high levels of customer service and satisfaction. Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance. Ensure excellent verbal and written communications are applied at all times. Ensure appropriate and up-to-date documentation is maintained at all times. Act as an escalation point for the team. As the lead, provide day to day support for the team. Confirm processes are followed and improved as and when needed. Provide feedback into the service/technical leads as and when required. Lead customer service improvements via the team through to completion. Provide agreed ad-hoc support for the client when agreed. Make sure the team conform to the service models in place. Client Specific: Maintain operational documentation, to include runbooks and standard operating procedures. Resident onsite support services covering: Install, Move, Add/Change, De-Installation (IMACD) for typical end user computing activities. Windows and MAC PC Installation, replacements and laptop provisioning within the site the engineer is based at. Hardware break-fix by the engineer for out of warranty devices, using available spares and engagement of with third party suppliers where available in-country. Liaising with suppliers for any in warranty break-fix ticket. When a single part, or a whole unit swap is available to the Engineer, the ticket will be resolved by the Engineer Asset management activities, ensuring an accurate records are held in the central management database and that assets are effectively tracked and reported. Desk side software support - Providing remediation of application software, installation, removal, or configurations in-person, or using remote support tool. Hand & eyes support for the offshore Workplace services team as part of incident resolution or vendor visits. Tape handling, supporting with local back-up tape changes. Print services support, in relation to assisting with vendor repairs, consumables provision, commission/decommission and local troubleshooting with user print failures. Meeting and event support, preparing rooms with IT related equipment and troubleshooting functionality of devices. Logging tickets for vendor support and escorting vendors on site. IT stock management to maintain Customer owned replacement devices and parts in working order notifying the Customer of any devices that are needed to be added or scrapped as needed Build and distribution of IT stock between sites and maintaining centralised records. Assist with Non-Standard Service requests (NSSR) such as off one-off specialised software installations, or hardware configurations. Hardware Supported: Personal Computers and notebooks Apple Macs Printers at the local site Tablets, Thin Client devices and smartphones Touch panels Mobile device configuration (Android and iOS) Upgrading firmware and configuring handheld scanners at distribution locations Software Support includes: Operating Systems Windows and MAC OSX Office Suites Web browsers Project Management Tools Communication platform All line of business applications Remote Site Support includes: Use remote support tools provided by client Video and audio Microsoft Teams call support Remote stock management Shipping equipment between sites to satisfy runbook stock levels Assisting unattended sites fulfil new starter and leaver requests for IT equipment Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Dec 20, 2022
Contractor
EUC Support Engineer £200 a day Inside IR35 Woking 5 days a week 3 months You will be joining this rapidly growing service line responsible for all EUC and Managed Service contracts to all of our customers across all sectors. We cover Service Operations and service desk, Cloud technology and Legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, Cloud, service desk, EUC tools and technologies. As well as taking on BAU EUC support activities, you will act as the operational day to day lead for the rest of the team. You will be responsible for providing first class customer service in alignment with technical skills, be proactive in nature and look to lead and drive operational improvements into the team reflecting an excellent service to the client. Driving high levels of customer service and satisfaction. Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance. Ensure excellent verbal and written communications are applied at all times. Ensure appropriate and up-to-date documentation is maintained at all times. Act as an escalation point for the team. As the lead, provide day to day support for the team. Confirm processes are followed and improved as and when needed. Provide feedback into the service/technical leads as and when required. Lead customer service improvements via the team through to completion. Provide agreed ad-hoc support for the client when agreed. Make sure the team conform to the service models in place. Client Specific: Maintain operational documentation, to include runbooks and standard operating procedures. Resident onsite support services covering: Install, Move, Add/Change, De-Installation (IMACD) for typical end user computing activities. Windows and MAC PC Installation, replacements and laptop provisioning within the site the engineer is based at. Hardware break-fix by the engineer for out of warranty devices, using available spares and engagement of with third party suppliers where available in-country. Liaising with suppliers for any in warranty break-fix ticket. When a single part, or a whole unit swap is available to the Engineer, the ticket will be resolved by the Engineer Asset management activities, ensuring an accurate records are held in the central management database and that assets are effectively tracked and reported. Desk side software support - Providing remediation of application software, installation, removal, or configurations in-person, or using remote support tool. Hand & eyes support for the offshore Workplace services team as part of incident resolution or vendor visits. Tape handling, supporting with local back-up tape changes. Print services support, in relation to assisting with vendor repairs, consumables provision, commission/decommission and local troubleshooting with user print failures. Meeting and event support, preparing rooms with IT related equipment and troubleshooting functionality of devices. Logging tickets for vendor support and escorting vendors on site. IT stock management to maintain Customer owned replacement devices and parts in working order notifying the Customer of any devices that are needed to be added or scrapped as needed Build and distribution of IT stock between sites and maintaining centralised records. Assist with Non-Standard Service requests (NSSR) such as off one-off specialised software installations, or hardware configurations. Hardware Supported: Personal Computers and notebooks Apple Macs Printers at the local site Tablets, Thin Client devices and smartphones Touch panels Mobile device configuration (Android and iOS) Upgrading firmware and configuring handheld scanners at distribution locations Software Support includes: Operating Systems Windows and MAC OSX Office Suites Web browsers Project Management Tools Communication platform All line of business applications Remote Site Support includes: Use remote support tools provided by client Video and audio Microsoft Teams call support Remote stock management Shipping equipment between sites to satisfy runbook stock levels Assisting unattended sites fulfil new starter and leaver requests for IT equipment Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
EUC Team Lead £240 a day Inside IR35 5 days a week in Woking 3 months You will be joining this rapidly growing service line responsible for all EUC and Managed Service contracts to all of our customers across all sectors. We cover Service Operations and service desk, AMO, Cloud technology and Legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, Cloud, service desk, EUC tools and technologies. As well as taking on BAU EUC support activities, you will act as the operational day to day lead for the rest of the team. You will be responsible for providing first class customer service in alignment with technical skills, be proactive in nature and look to lead and drive operational improvements into the team reflecting an excellent service to the client. As a people person, you'll use core customer service skills and ability to communicate confidently to articulate issues and resolutions to all different layers of stakeholders within the clients you will be supporting. Providing a support network for your colleagues will be of great importance to make sure productivity and morale remains high and client sees a resilient and robust service. You will be responsible for: BAU Support which include but are not limited to the following: Driving high levels of customer service and satisfaction. Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance. Manage EUC stock levels and provide weekly reports to senior engineers. Provide remote and hands-on support for end user computing software and devices. Ensure excellent verbal and written communications are applied at all times. Build, install, troubleshoot and repair Windows 7/10 OS related issues and mobile devices (iOS/Android). Assisting with all new Starters and Leaver accounts Ensure appropriate and up-to-date documentation is maintained at all times Operational Lead: Act as an escalation point for the team. As the lead, provide day to day support for the team. Confirm processes are followed and improved as and when needed. Provide feedback into the service/technical leads as and when required. Lead customer service improvements via the team through to completion. Provide agreed ad-hoc support for the client when agreed. Make sure the team conform to the service models in place. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Dec 19, 2022
Contractor
EUC Team Lead £240 a day Inside IR35 5 days a week in Woking 3 months You will be joining this rapidly growing service line responsible for all EUC and Managed Service contracts to all of our customers across all sectors. We cover Service Operations and service desk, AMO, Cloud technology and Legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, Cloud, service desk, EUC tools and technologies. As well as taking on BAU EUC support activities, you will act as the operational day to day lead for the rest of the team. You will be responsible for providing first class customer service in alignment with technical skills, be proactive in nature and look to lead and drive operational improvements into the team reflecting an excellent service to the client. As a people person, you'll use core customer service skills and ability to communicate confidently to articulate issues and resolutions to all different layers of stakeholders within the clients you will be supporting. Providing a support network for your colleagues will be of great importance to make sure productivity and morale remains high and client sees a resilient and robust service. You will be responsible for: BAU Support which include but are not limited to the following: Driving high levels of customer service and satisfaction. Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance. Manage EUC stock levels and provide weekly reports to senior engineers. Provide remote and hands-on support for end user computing software and devices. Ensure excellent verbal and written communications are applied at all times. Build, install, troubleshoot and repair Windows 7/10 OS related issues and mobile devices (iOS/Android). Assisting with all new Starters and Leaver accounts Ensure appropriate and up-to-date documentation is maintained at all times Operational Lead: Act as an escalation point for the team. As the lead, provide day to day support for the team. Confirm processes are followed and improved as and when needed. Provide feedback into the service/technical leads as and when required. Lead customer service improvements via the team through to completion. Provide agreed ad-hoc support for the client when agreed. Make sure the team conform to the service models in place. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
