Network Engineer 5 Days on site in Paddington 4 weeks contract. Start within the next 2 weeks £250 a day Inside IR35 Role and responsibilities: 2nd - 3rd line engineer with Fortinet , Netgear experience is ideal. Ruckus experience is preferred The successful candidate will be responsible for installing , troubleshooting Fortinet and Netgear networking hardware and ensuring minimal disruption to business operations. Duties include (but not limited to) Provide hands-on 2nd and 3rd-line support across customer network environments. Support and administer NETGEAR switching and wireless infrastructure, including VLANs, trunking, PoE and access-point configuration. Investigate complex LAN, WAN, Wi-Fi and connectivity incidents escalated by the service desk. Diagnose performance, routing, firewall, switching and wireless issues using monitoring and diagnostic tools. Liaise with customers, third-party carriers and vendors to resolve faults and manage technical escalations. Maintain network documentation, configurations, diagrams and knowledge-base articles. Provide technical guidance and knowledge transfer to 1st-line engineers.
Aug 20, 2026
Contractor
Network Engineer 5 Days on site in Paddington 4 weeks contract. Start within the next 2 weeks £250 a day Inside IR35 Role and responsibilities: 2nd - 3rd line engineer with Fortinet , Netgear experience is ideal. Ruckus experience is preferred The successful candidate will be responsible for installing , troubleshooting Fortinet and Netgear networking hardware and ensuring minimal disruption to business operations. Duties include (but not limited to) Provide hands-on 2nd and 3rd-line support across customer network environments. Support and administer NETGEAR switching and wireless infrastructure, including VLANs, trunking, PoE and access-point configuration. Investigate complex LAN, WAN, Wi-Fi and connectivity incidents escalated by the service desk. Diagnose performance, routing, firewall, switching and wireless issues using monitoring and diagnostic tools. Liaise with customers, third-party carriers and vendors to resolve faults and manage technical escalations. Maintain network documentation, configurations, diagrams and knowledge-base articles. Provide technical guidance and knowledge transfer to 1st-line engineers.
Our client are a luxury five star hotel resort in Slough who are looking to add a Support Engineer to their growing team on a permanent basis. This role will be based five days on site in Slough. Job Overview: The IT Support Engineer supports the smooth day-to-day operation of the estate's technology systems, providing first-line technical assistance and ensuring the reliability of hardware, software, networks, and guest-facing systems. The role is essential in maintaining the stability and security of IT operations, supporting users across all departments, and ensuring technology contributes effectively to guest satisfaction and business efficiency. Key Responsibilities: Technical Support & User Assistance Provide first-line support for staff across the estate for hardware, software, Wi-Fi, POS and office applications. Log, prioritise, and resolve IT support tickets within agreed SLAs. Escalate complex issues to the IT Manager or external vendors where required. Assist with onboarding/offboarding tasks, including user accounts and equipment setup. Maintain accurate records of IT assets, user accounts, software licences and equipment movements. Support procurement by preparing equipment requests and tracking stock levels. Document IT procedures, troubleshooting steps and user guides where appropriate. System & Hardware Administration Maintain IT hardware including laptops, desktops, printers, handheld devices, and networking equipment. Support routine maintenance of servers, networks and backups under guidance from the IT Manager. Ensure all systems remain updated with current patches and security updates. Monitor and report on equipment performance, arranging repairs or replacements when needed. Network & Systems Support Assist in monitoring the stability of Wi-Fi, telephony and internal networks. Help maintain access control systems, CCTV integrations and other estate technologies. Support guest-facing technologies and troubleshoot guest connectivity issues when required. Cybersecurity & Compliance Adhere to data protection, GDPR and cybersecurity protocols set by the IT Manager. Assist with monitoring antivirus status, account access, password standards and device security. Report any suspected security incidents immediately. Support system upgrades, rollouts, and technology improvement initiatives led by the IT Manager. Assist in testing new systems and providing user feedback. Participate in estate-wide IT enhancement projects, including new system implementation. Experience Proven experience as an IT Administrator role. Experience in the hospitality industry is essential for this role. Full UK Driver's license Strong communication skills-both written and verbal-are essential for effective stakeholder engagement. Flexibility on working on weekends as and when required.
Jun 01, 2026
Full time
Our client are a luxury five star hotel resort in Slough who are looking to add a Support Engineer to their growing team on a permanent basis. This role will be based five days on site in Slough. Job Overview: The IT Support Engineer supports the smooth day-to-day operation of the estate's technology systems, providing first-line technical assistance and ensuring the reliability of hardware, software, networks, and guest-facing systems. The role is essential in maintaining the stability and security of IT operations, supporting users across all departments, and ensuring technology contributes effectively to guest satisfaction and business efficiency. Key Responsibilities: Technical Support & User Assistance Provide first-line support for staff across the estate for hardware, software, Wi-Fi, POS and office applications. Log, prioritise, and resolve IT support tickets within agreed SLAs. Escalate complex issues to the IT Manager or external vendors where required. Assist with onboarding/offboarding tasks, including user accounts and equipment setup. Maintain accurate records of IT assets, user accounts, software licences and equipment movements. Support procurement by preparing equipment requests and tracking stock levels. Document IT procedures, troubleshooting steps and user guides where appropriate. System & Hardware Administration Maintain IT hardware including laptops, desktops, printers, handheld devices, and networking equipment. Support routine maintenance of servers, networks and backups under guidance from the IT Manager. Ensure all systems remain updated with current patches and security updates. Monitor and report on equipment performance, arranging repairs or replacements when needed. Network & Systems Support Assist in monitoring the stability of Wi-Fi, telephony and internal networks. Help maintain access control systems, CCTV integrations and other estate technologies. Support guest-facing technologies and troubleshoot guest connectivity issues when required. Cybersecurity & Compliance Adhere to data protection, GDPR and cybersecurity protocols set by the IT Manager. Assist with monitoring antivirus status, account access, password standards and device security. Report any suspected security incidents immediately. Support system upgrades, rollouts, and technology improvement initiatives led by the IT Manager. Assist in testing new systems and providing user feedback. Participate in estate-wide IT enhancement projects, including new system implementation. Experience Proven experience as an IT Administrator role. Experience in the hospitality industry is essential for this role. Full UK Driver's license Strong communication skills-both written and verbal-are essential for effective stakeholder engagement. Flexibility on working on weekends as and when required.
We are working with a fast-growing Managed Service Provider seeking a Technical Service Desk Manager to lead and develop their service desk function. This is a hands-on leadership role suited to someone with a strong technical background who has progressed through service desk or support roles and is now ready to step into or grow within management. The ideal candidate could be an experienced Service Desk Team Leader looking to take the next step into a full management position, or an established Service Desk Manager with a technical MSP background. The Role As Technical Service Desk Manager, you will be responsible for leading the day-to-day operations of the service desk, ensuring high-quality technical support delivery to customers and driving continuous improvement across processes, performance, and customer experience. You will remain close to the technical detail while also taking ownership of team leadership, escalation management, and service performance. Key responsibilities include: Leading and developing the service desk team in a fast-paced MSP environment Ensuring efficient handling of incidents, requests, and escalations Acting as an escalation point for complex technical issues Monitoring SLA performance and driving service improvement Coaching and mentoring engineers and team leaders Supporting process improvement and service maturity initiatives Working closely with wider technical teams including infrastructure, cloud, and projects Contributing to reporting, KPI tracking, and operational reviews About You We are open to candidates who have grown through the service desk function and are ready for or already operating in a management role. You will likely have: Experience as a Team Leader or Senior Engineer ready to step up Strong technical understanding across IT infrastructure including Windows, networking, and Microsoft 365 Experience managing or supporting SLAs and service performance metrics A hands-on leadership approach Strong communication and stakeholder management skills A passion for developing people and improving service delivery Desirable Experience Previous MSP environment experience ITIL Foundation or similar service management framework knowledge Experience with PSA or RMM tools Exposure to cloud environments such as Azure, Microsoft 365, or AWS This is a fantastic opportunity to work within a growing service desk team for a well established MSP business.
Jun 01, 2026
Full time
We are working with a fast-growing Managed Service Provider seeking a Technical Service Desk Manager to lead and develop their service desk function. This is a hands-on leadership role suited to someone with a strong technical background who has progressed through service desk or support roles and is now ready to step into or grow within management. The ideal candidate could be an experienced Service Desk Team Leader looking to take the next step into a full management position, or an established Service Desk Manager with a technical MSP background. The Role As Technical Service Desk Manager, you will be responsible for leading the day-to-day operations of the service desk, ensuring high-quality technical support delivery to customers and driving continuous improvement across processes, performance, and customer experience. You will remain close to the technical detail while also taking ownership of team leadership, escalation management, and service performance. Key responsibilities include: Leading and developing the service desk team in a fast-paced MSP environment Ensuring efficient handling of incidents, requests, and escalations Acting as an escalation point for complex technical issues Monitoring SLA performance and driving service improvement Coaching and mentoring engineers and team leaders Supporting process improvement and service maturity initiatives Working closely with wider technical teams including infrastructure, cloud, and projects Contributing to reporting, KPI tracking, and operational reviews About You We are open to candidates who have grown through the service desk function and are ready for or already operating in a management role. You will likely have: Experience as a Team Leader or Senior Engineer ready to step up Strong technical understanding across IT infrastructure including Windows, networking, and Microsoft 365 Experience managing or supporting SLAs and service performance metrics A hands-on leadership approach Strong communication and stakeholder management skills A passion for developing people and improving service delivery Desirable Experience Previous MSP environment experience ITIL Foundation or similar service management framework knowledge Experience with PSA or RMM tools Exposure to cloud environments such as Azure, Microsoft 365, or AWS This is a fantastic opportunity to work within a growing service desk team for a well established MSP business.
2nd Line Systems Engineer CANDIDATES MUST HAVE MANAGED SERVICE PROVIDER (MSP) EXPERIENCE Hybrid working following successful completion of 3 month induction. We are seeking a proactive 2nd Line Systems Engineer to join our clients Service Delivery Team, delivering top-tier IT support both remotely and on client sites. Responsibilities: Respond to technical requests via phone, email, and ticketing system. Resolve 2nd line and NOC support tickets promptly. Provide on-site client support and maintain clear ticket documentation. Identify recurring IT issues and implement permanent solutions. Develop technical guides, mentor 1st Line Analysts, and liaise with partners/vendors. Stay updated on technology and cyber-security developments; pursue relevant certifications. Requirements: Minimum 3 years IT support experience, in an MSP environment. Experience working on a busy service desk. Strong customer service and client-facing skills. Hands-on experience with Windows Server, Active Directory, Office 365, Exchange, virtualization, networking, backup/DR solutions, and cyber-security technologies. Competent with Windows, macOS, and mobile device support. Excellent communication, problem-solving, and teamwork skills. UK driving license required. Join us to deliver exceptional IT support and help drive innovative technology solutions for our clients.
May 25, 2026
Full time
2nd Line Systems Engineer CANDIDATES MUST HAVE MANAGED SERVICE PROVIDER (MSP) EXPERIENCE Hybrid working following successful completion of 3 month induction. We are seeking a proactive 2nd Line Systems Engineer to join our clients Service Delivery Team, delivering top-tier IT support both remotely and on client sites. Responsibilities: Respond to technical requests via phone, email, and ticketing system. Resolve 2nd line and NOC support tickets promptly. Provide on-site client support and maintain clear ticket documentation. Identify recurring IT issues and implement permanent solutions. Develop technical guides, mentor 1st Line Analysts, and liaise with partners/vendors. Stay updated on technology and cyber-security developments; pursue relevant certifications. Requirements: Minimum 3 years IT support experience, in an MSP environment. Experience working on a busy service desk. Strong customer service and client-facing skills. Hands-on experience with Windows Server, Active Directory, Office 365, Exchange, virtualization, networking, backup/DR solutions, and cyber-security technologies. Competent with Windows, macOS, and mobile device support. Excellent communication, problem-solving, and teamwork skills. UK driving license required. Join us to deliver exceptional IT support and help drive innovative technology solutions for our clients.
Senior Network Engineer. Location: West London with 4/5 days onsite Full Time Permanent: Salary 70k - 85k pending on experience We are looking for a Technical Hand on Senior Network Engineer with strong Palo Alto Firewall experience to join the Networking team to drive their Security projects alongside the day to day Network duties playing a key role in maintaining and enhancing the global network infrastructure. Ensuring the network stability, security, and efficiency across the operations while driving improvements and innovation. Act as the technical lead in the Network Team for the Firewalls Responsibilities: Contribute to the design and implementation of the global networking roadmap. Maintain, monitor and troubleshoot the global network. Be the focal point for all issues relating to the global network and networking security events. Be the SME on the Firewall related matters, maintain and stabilise the network estate. Create and modify configurations on Cisco/Arista Analyse and resolve alerts from Security Events, Information Management tools, Network Behaviour Analytics, and network monitoring incidents. Create/modify configurations on Switches, Routers and Firewalls. Ensure quality assurance for Incident and Change requests, oversee the implementation of changes, and guarantee that information is accurately captured and maintained. Use packet-capture tools, analyse packet flows and utilise network-based User Behaviour Analytics to understand breaches and track the propagation of malware. Use Threat Intelligence Services to identify potential new threats and develop new mitigations. Actively engage with our colleagues overseas to enhance our shared understanding of security threats and discover innovative ways to elevate the IT function. Essential: 5+ years' strong general Networking experience and implementation experience (Data Centre, Campus, Wi-Fi, Security). Solid hands on experience with Palo Alto, OSPF, Vlans, VPN,BGP. Expertise in routing, switching, and network architecture.(Palo Alto and Firepower) Industry certifications - Any of the following - (Arista ACE 3-7, CCNA, CCNP, CCIE, PCNSA, PCNSE). Experience with network security architecture (Zones and Policy) Strong communication and problem-solving skills. Enjoys research into emerging threats in the security landscape and identifying and analysing real-world threats Familiarity with Panorama. Desirable: Experience in Azure networking and security A strong desire to utilise your skills in ways that contribute to the improvement of the global IT function.
May 24, 2026
Full time
Senior Network Engineer. Location: West London with 4/5 days onsite Full Time Permanent: Salary 70k - 85k pending on experience We are looking for a Technical Hand on Senior Network Engineer with strong Palo Alto Firewall experience to join the Networking team to drive their Security projects alongside the day to day Network duties playing a key role in maintaining and enhancing the global network infrastructure. Ensuring the network stability, security, and efficiency across the operations while driving improvements and innovation. Act as the technical lead in the Network Team for the Firewalls Responsibilities: Contribute to the design and implementation of the global networking roadmap. Maintain, monitor and troubleshoot the global network. Be the focal point for all issues relating to the global network and networking security events. Be the SME on the Firewall related matters, maintain and stabilise the network estate. Create and modify configurations on Cisco/Arista Analyse and resolve alerts from Security Events, Information Management tools, Network Behaviour Analytics, and network monitoring incidents. Create/modify configurations on Switches, Routers and Firewalls. Ensure quality assurance for Incident and Change requests, oversee the implementation of changes, and guarantee that information is accurately captured and maintained. Use packet-capture tools, analyse packet flows and utilise network-based User Behaviour Analytics to understand breaches and track the propagation of malware. Use Threat Intelligence Services to identify potential new threats and develop new mitigations. Actively engage with our colleagues overseas to enhance our shared understanding of security threats and discover innovative ways to elevate the IT function. Essential: 5+ years' strong general Networking experience and implementation experience (Data Centre, Campus, Wi-Fi, Security). Solid hands on experience with Palo Alto, OSPF, Vlans, VPN,BGP. Expertise in routing, switching, and network architecture.(Palo Alto and Firepower) Industry certifications - Any of the following - (Arista ACE 3-7, CCNA, CCNP, CCIE, PCNSA, PCNSE). Experience with network security architecture (Zones and Policy) Strong communication and problem-solving skills. Enjoys research into emerging threats in the security landscape and identifying and analysing real-world threats Familiarity with Panorama. Desirable: Experience in Azure networking and security A strong desire to utilise your skills in ways that contribute to the improvement of the global IT function.
We are working with a fast-growing Managed Service Provider seeking a Technical Service Desk Team Leader to lead and develop their service desk function. This is a hands-on leadership role suited to someone with a strong technical background who has progressed through service desk or support roles and is now ready to step into or grow within management. The Role As Technical Service Desk Team Leader, you will be responsible for leading the day-to-day operations of the service desk, ensuring high-quality technical support delivery to customers and driving continuous improvement across processes, performance, and customer experience. You will remain close to the technical detail while also taking ownership of team leadership, escalation management, and service performance. Key responsibilities include: Leading and developing the service desk team in a fast-paced MSP environment Ensuring efficient handling of incidents, requests, and escalations Acting as an escalation point for complex technical issues Monitoring SLA performance and driving service improvement Coaching and mentoring engineers and team leaders Supporting process improvement and service maturity initiatives Working closely with wider technical teams including infrastructure, cloud, and projects Contributing to reporting, KPI tracking, and operational reviews About You We are open to candidates who have grown through the service desk function and are ready for or already operating in a management role. You will likely have: Strong technical understanding across IT infrastructure including Windows, networking, and Microsoft 365 Experience managing or supporting SLAs and service performance metrics A hands-on leadership approach Strong communication and stakeholder management skills A passion for developing people and improving service delivery Desirable Experience Previous MSP environment experience ITIL Foundation or similar service management framework knowledge Experience with PSA or RMM tools Exposure to cloud environments such as Azure, Microsoft 365, or AWS This is a fantastic opportunity to work within a growing service desk team for a well established MSP business.
May 21, 2026
Full time
We are working with a fast-growing Managed Service Provider seeking a Technical Service Desk Team Leader to lead and develop their service desk function. This is a hands-on leadership role suited to someone with a strong technical background who has progressed through service desk or support roles and is now ready to step into or grow within management. The Role As Technical Service Desk Team Leader, you will be responsible for leading the day-to-day operations of the service desk, ensuring high-quality technical support delivery to customers and driving continuous improvement across processes, performance, and customer experience. You will remain close to the technical detail while also taking ownership of team leadership, escalation management, and service performance. Key responsibilities include: Leading and developing the service desk team in a fast-paced MSP environment Ensuring efficient handling of incidents, requests, and escalations Acting as an escalation point for complex technical issues Monitoring SLA performance and driving service improvement Coaching and mentoring engineers and team leaders Supporting process improvement and service maturity initiatives Working closely with wider technical teams including infrastructure, cloud, and projects Contributing to reporting, KPI tracking, and operational reviews About You We are open to candidates who have grown through the service desk function and are ready for or already operating in a management role. You will likely have: Strong technical understanding across IT infrastructure including Windows, networking, and Microsoft 365 Experience managing or supporting SLAs and service performance metrics A hands-on leadership approach Strong communication and stakeholder management skills A passion for developing people and improving service delivery Desirable Experience Previous MSP environment experience ITIL Foundation or similar service management framework knowledge Experience with PSA or RMM tools Exposure to cloud environments such as Azure, Microsoft 365, or AWS This is a fantastic opportunity to work within a growing service desk team for a well established MSP business.
We are currently seeking a technical Systems Administrator to work within the engineering team to serve the companies growing client base. Will have responsibility for remote client support, including heavy interaction with end-users in diverse computing environments. Based in : Nottinghamshire Permanent : At least 3 days in the office with flexible hybrid working. Responsibilities: Analyse and document an unfamiliar client / server network environment while assessing the quickest path to resolution for a particular incident affecting the network. Perform rapid analysis of workstation /server level incidents and consistently demonstrate the ability to determine the root cause. Ability to handle diverse computing environments in a wide cross section of business environments. Develop client standards based on our best practices and document as well as evaluate needs across client base. Troubleshoot and research server level issues and network level issues independently. Vast technical understanding and ability to understand escalation notes and quickly determine and resolve complicated technical issues. Resolution of incidents related to, but not limited to the following: Mail Application/Office 365 issues Firewall Issues including but not limited to SSLVPN, Site to Site VPN, Access Rules Troubleshooting & Assessment of backup/disaster recovery solutions to ensure data retention and uptime Client/Server Connectivity issues (per SOP) Data restores both at the individual file level and company wide Remote Access incidents (Citrix and Terminal Services) Any Incidents escalated from Systems Engineers Excellent problem solver; able to prioritize and coordinate between tasks 6+ years desktop and/or server support experience Self-motivated, has ability to work independently and in a team environment Experience designing network architectures inclusive of LAN/WAN networking and Windows Servers Experience troubleshooting network configuration and hardware issues Experience troubleshooting server hardware issues Knowledge and experience with Microsoft Server and Workstation Technologies Knowledge and experience with Office 365 and Azure Excellent written and oral communication skills Ability to articulate technical information and convey to non-technical people Excellent customer service skills Ability to follow previously documented process while notifying management of variables that have not been clarified Available to work after hours when necessary or for on call rotation if applicable Please get in touch for full details
May 19, 2026
Full time
We are currently seeking a technical Systems Administrator to work within the engineering team to serve the companies growing client base. Will have responsibility for remote client support, including heavy interaction with end-users in diverse computing environments. Based in : Nottinghamshire Permanent : At least 3 days in the office with flexible hybrid working. Responsibilities: Analyse and document an unfamiliar client / server network environment while assessing the quickest path to resolution for a particular incident affecting the network. Perform rapid analysis of workstation /server level incidents and consistently demonstrate the ability to determine the root cause. Ability to handle diverse computing environments in a wide cross section of business environments. Develop client standards based on our best practices and document as well as evaluate needs across client base. Troubleshoot and research server level issues and network level issues independently. Vast technical understanding and ability to understand escalation notes and quickly determine and resolve complicated technical issues. Resolution of incidents related to, but not limited to the following: Mail Application/Office 365 issues Firewall Issues including but not limited to SSLVPN, Site to Site VPN, Access Rules Troubleshooting & Assessment of backup/disaster recovery solutions to ensure data retention and uptime Client/Server Connectivity issues (per SOP) Data restores both at the individual file level and company wide Remote Access incidents (Citrix and Terminal Services) Any Incidents escalated from Systems Engineers Excellent problem solver; able to prioritize and coordinate between tasks 6+ years desktop and/or server support experience Self-motivated, has ability to work independently and in a team environment Experience designing network architectures inclusive of LAN/WAN networking and Windows Servers Experience troubleshooting network configuration and hardware issues Experience troubleshooting server hardware issues Knowledge and experience with Microsoft Server and Workstation Technologies Knowledge and experience with Office 365 and Azure Excellent written and oral communication skills Ability to articulate technical information and convey to non-technical people Excellent customer service skills Ability to follow previously documented process while notifying management of variables that have not been clarified Available to work after hours when necessary or for on call rotation if applicable Please get in touch for full details
Our client are a luxury five star hotel resort in Slough who are looking to add a Support Engineer to their growing team on a permanent basis. This role will be based five days on site in Slough. Job Overview: The IT Support Engineer supports the smooth day-to-day operation of the estate's technology systems, providing first-line technical assistance and ensuring the reliability of hardware, software, networks, and guest-facing systems. The role is essential in maintaining the stability and security of IT operations, supporting users across all departments, and ensuring technology contributes effectively to guest satisfaction and business efficiency. Key Responsibilities: Technical Support & User Assistance Provide first-line support for staff across the estate for hardware, software, Wi-Fi, POS and office applications. Log, prioritise, and resolve IT support tickets within agreed SLAs. Escalate complex issues to the IT Manager or external vendors where required. Assist with onboarding/offboarding tasks, including user accounts and equipment setup. Maintain accurate records of IT assets, user accounts, software licences and equipment movements. Support procurement by preparing equipment requests and tracking stock levels. Document IT procedures, troubleshooting steps and user guides where appropriate. System & Hardware Administration Maintain IT hardware including laptops, desktops, printers, handheld devices, and networking equipment. Support routine maintenance of servers, networks and backups under guidance from the IT Manager. Ensure all systems remain updated with current patches and security updates. Monitor and report on equipment performance, arranging repairs or replacements when needed. Network & Systems Support Assist in monitoring the stability of Wi-Fi, telephony and internal networks. Help maintain access control systems, CCTV integrations and other estate technologies. Support guest-facing technologies and troubleshoot guest connectivity issues when required. Cybersecurity & Compliance Adhere to data protection, GDPR and cybersecurity protocols set by the IT Manager. Assist with monitoring antivirus status, account access, password standards and device security. Report any suspected security incidents immediately. Support system upgrades, rollouts, and technology improvement initiatives led by the IT Manager. Assist in testing new systems and providing user feedback. Participate in estate-wide IT enhancement projects, including new system implementation. Experience Proven experience as an IT Administrator role. Experience in the hospitality industry is essential for this role. Full UK Driver's license Strong communication skills-both written and verbal-are essential for effective stakeholder engagement. Flexibility on working on weekends as and when required.
May 19, 2026
Full time
Our client are a luxury five star hotel resort in Slough who are looking to add a Support Engineer to their growing team on a permanent basis. This role will be based five days on site in Slough. Job Overview: The IT Support Engineer supports the smooth day-to-day operation of the estate's technology systems, providing first-line technical assistance and ensuring the reliability of hardware, software, networks, and guest-facing systems. The role is essential in maintaining the stability and security of IT operations, supporting users across all departments, and ensuring technology contributes effectively to guest satisfaction and business efficiency. Key Responsibilities: Technical Support & User Assistance Provide first-line support for staff across the estate for hardware, software, Wi-Fi, POS and office applications. Log, prioritise, and resolve IT support tickets within agreed SLAs. Escalate complex issues to the IT Manager or external vendors where required. Assist with onboarding/offboarding tasks, including user accounts and equipment setup. Maintain accurate records of IT assets, user accounts, software licences and equipment movements. Support procurement by preparing equipment requests and tracking stock levels. Document IT procedures, troubleshooting steps and user guides where appropriate. System & Hardware Administration Maintain IT hardware including laptops, desktops, printers, handheld devices, and networking equipment. Support routine maintenance of servers, networks and backups under guidance from the IT Manager. Ensure all systems remain updated with current patches and security updates. Monitor and report on equipment performance, arranging repairs or replacements when needed. Network & Systems Support Assist in monitoring the stability of Wi-Fi, telephony and internal networks. Help maintain access control systems, CCTV integrations and other estate technologies. Support guest-facing technologies and troubleshoot guest connectivity issues when required. Cybersecurity & Compliance Adhere to data protection, GDPR and cybersecurity protocols set by the IT Manager. Assist with monitoring antivirus status, account access, password standards and device security. Report any suspected security incidents immediately. Support system upgrades, rollouts, and technology improvement initiatives led by the IT Manager. Assist in testing new systems and providing user feedback. Participate in estate-wide IT enhancement projects, including new system implementation. Experience Proven experience as an IT Administrator role. Experience in the hospitality industry is essential for this role. Full UK Driver's license Strong communication skills-both written and verbal-are essential for effective stakeholder engagement. Flexibility on working on weekends as and when required.
Our client are looking for a Client Services Engineer based at in Moor Row, West Cumbria on a permanent basis to join their growing support team. This is a hands-on, site-based role where you'll provide deskside support for a wide range of IT incidents and service requests. Working in a fast-paced environment, you'll play a key role in keeping users productive by resolving hardware and software issues quickly and effectively. If you enjoy problem-solving, working directly with users, and being part of a collaborative IT team-this role is for you. Key responsibilities: Providing deskside support for IT incidents and service requests Diagnosing and resolving hardware and software issues across desktops, laptops, printers, and mobile devices Performing break-fix repairs and delivering quick, effective solutions Carrying out IMAC (Install, Move, Add, Change) tasks Managing your own ticket queue to meet SLA and KPI targets Keeping ticket records accurate and up to date Communicating clearly with users, translating technical issues into simple terms Collaborating with wider IT teams and workflow managers Supporting ad hoc tasks and project work as required Ensuring compliance with security and health & safety policies Essential Skills & Experience Previous IT support experience (ideally 2+ years) Strong troubleshooting and problem-solving skills Good knowledge of Windows operating systems Experience diagnosing and repairing desktops and laptops Excellent customer service and communication skills Ability to manage workload independently and meet deadlines Full UK Driving Licence Desirable Skills Experience with Active Directory Basic server knowledge (smart hands support) Network troubleshooting or build experience Printer installation and configuration Familiarity with VPN and remote working technologies Knowledge of Microsoft applications Candidates must be eligible for SC clearance. Please feel free to apply if you meet the criteria.
May 19, 2026
Full time
Our client are looking for a Client Services Engineer based at in Moor Row, West Cumbria on a permanent basis to join their growing support team. This is a hands-on, site-based role where you'll provide deskside support for a wide range of IT incidents and service requests. Working in a fast-paced environment, you'll play a key role in keeping users productive by resolving hardware and software issues quickly and effectively. If you enjoy problem-solving, working directly with users, and being part of a collaborative IT team-this role is for you. Key responsibilities: Providing deskside support for IT incidents and service requests Diagnosing and resolving hardware and software issues across desktops, laptops, printers, and mobile devices Performing break-fix repairs and delivering quick, effective solutions Carrying out IMAC (Install, Move, Add, Change) tasks Managing your own ticket queue to meet SLA and KPI targets Keeping ticket records accurate and up to date Communicating clearly with users, translating technical issues into simple terms Collaborating with wider IT teams and workflow managers Supporting ad hoc tasks and project work as required Ensuring compliance with security and health & safety policies Essential Skills & Experience Previous IT support experience (ideally 2+ years) Strong troubleshooting and problem-solving skills Good knowledge of Windows operating systems Experience diagnosing and repairing desktops and laptops Excellent customer service and communication skills Ability to manage workload independently and meet deadlines Full UK Driving Licence Desirable Skills Experience with Active Directory Basic server knowledge (smart hands support) Network troubleshooting or build experience Printer installation and configuration Familiarity with VPN and remote working technologies Knowledge of Microsoft applications Candidates must be eligible for SC clearance. Please feel free to apply if you meet the criteria.
We are working with a fast-growing Managed Service Provider seeking a Technical Service Desk Manager to lead and develop their service desk function. This is a hands-on leadership role suited to someone with a strong technical background who has progressed through service desk or support roles and is now ready to step into or grow within management. The ideal candidate could be an experienced Service Desk Team Leader looking to take the next step into a full management position, or an established Service Desk Manager with a technical MSP background. The Role As Technical Service Desk Manager, you will be responsible for leading the day-to-day operations of the service desk, ensuring high-quality technical support delivery to customers and driving continuous improvement across processes, performance, and customer experience. You will remain close to the technical detail while also taking ownership of team leadership, escalation management, and service performance. Key responsibilities include: Leading and developing the service desk team in a fast-paced MSP environment Ensuring efficient handling of incidents, requests, and escalations Acting as an escalation point for complex technical issues Monitoring SLA performance and driving service improvement Coaching and mentoring engineers and team leaders Supporting process improvement and service maturity initiatives Working closely with wider technical teams including infrastructure, cloud, and projects Contributing to reporting, KPI tracking, and operational reviews About You We are open to candidates who have grown through the service desk function and are ready for or already operating in a management role. You will likely have: Experience as a Team Leader or Senior Engineer ready to step up Strong technical understanding across IT infrastructure including Windows, networking, and Microsoft 365 Experience managing or supporting SLAs and service performance metrics A hands-on leadership approach Strong communication and stakeholder management skills A passion for developing people and improving service delivery Desirable Experience Previous MSP environment experience ITIL Foundation or similar service management framework knowledge Experience with PSA or RMM tools Exposure to cloud environments such as Azure, Microsoft 365, or AWS This is a fantastic opportunity to work within a growing service desk team for a well established MSP business.
May 19, 2026
Full time
We are working with a fast-growing Managed Service Provider seeking a Technical Service Desk Manager to lead and develop their service desk function. This is a hands-on leadership role suited to someone with a strong technical background who has progressed through service desk or support roles and is now ready to step into or grow within management. The ideal candidate could be an experienced Service Desk Team Leader looking to take the next step into a full management position, or an established Service Desk Manager with a technical MSP background. The Role As Technical Service Desk Manager, you will be responsible for leading the day-to-day operations of the service desk, ensuring high-quality technical support delivery to customers and driving continuous improvement across processes, performance, and customer experience. You will remain close to the technical detail while also taking ownership of team leadership, escalation management, and service performance. Key responsibilities include: Leading and developing the service desk team in a fast-paced MSP environment Ensuring efficient handling of incidents, requests, and escalations Acting as an escalation point for complex technical issues Monitoring SLA performance and driving service improvement Coaching and mentoring engineers and team leaders Supporting process improvement and service maturity initiatives Working closely with wider technical teams including infrastructure, cloud, and projects Contributing to reporting, KPI tracking, and operational reviews About You We are open to candidates who have grown through the service desk function and are ready for or already operating in a management role. You will likely have: Experience as a Team Leader or Senior Engineer ready to step up Strong technical understanding across IT infrastructure including Windows, networking, and Microsoft 365 Experience managing or supporting SLAs and service performance metrics A hands-on leadership approach Strong communication and stakeholder management skills A passion for developing people and improving service delivery Desirable Experience Previous MSP environment experience ITIL Foundation or similar service management framework knowledge Experience with PSA or RMM tools Exposure to cloud environments such as Azure, Microsoft 365, or AWS This is a fantastic opportunity to work within a growing service desk team for a well established MSP business.
Job Title: Lead Generation Executive Basic salary: £30k-£32k plus OTE package Location: West London Working environment: Hybrid working following successful completion of induction/probation period Our client are a leading UK technology Company specialising in IT infrastructure, cybersecurity, cloud solutions, and consultancy services for mid-market and growing organisations. About the Role We are looking for a proactive and commercially minded Lead Generation Executive to support our sales function by identifying, engaging, and nurturing potential clients across the technology and managed services space. This is not a traditional high-volume cold calling role. Instead, the focus is on intelligent, research-led outreach, relationship building, and timely engagement with prospects using multiple data sources. Key Responsibilities Identify and research new business opportunities via LinkedIn, CRM data, and online sources Re-engage dormant or previous clients at the appropriate stage in their buying cycle Work closely with marketing and email campaigns to nurture prospects Monitor website traffic and engagement to identify warm leads Engage prospects through calls, email, and LinkedIn messaging in a consultative way Build long-term relationships and pass qualified opportunities to the sales team Attend industry events and invite prospects to company events (e.g. cybersecurity briefings, networking sessions) About You Background in technology, MSP, SaaS, IT services, or channel sales is highly desirable Experience in B2B sales, lead generation, SDR/BDR, or telemarketing preferred Confident communicator with strong telephone and written communication skills Comfortable researching prospects and working in a data-driven environment Motivated, articulate, and eager to develop into a broader sales role Graduate or early-career applicants welcome if highly driven and commercially aware What We Offer Hybrid working model (3 days office / 2 days remote) Opportunity to grow into Account Management or Business Development roles Commission on appointments (attended) and additional performance related incentives (to be discussed) Exposure to a small, high-impact sales team with strong visibility across the business Development within a growing technology-focused organisation Why Join This role is ideal for someone who wants to move beyond traditional cold calling and develop a more strategic, insight-led approach to lead generation and sales development within the tech sector.
May 15, 2026
Full time
Job Title: Lead Generation Executive Basic salary: £30k-£32k plus OTE package Location: West London Working environment: Hybrid working following successful completion of induction/probation period Our client are a leading UK technology Company specialising in IT infrastructure, cybersecurity, cloud solutions, and consultancy services for mid-market and growing organisations. About the Role We are looking for a proactive and commercially minded Lead Generation Executive to support our sales function by identifying, engaging, and nurturing potential clients across the technology and managed services space. This is not a traditional high-volume cold calling role. Instead, the focus is on intelligent, research-led outreach, relationship building, and timely engagement with prospects using multiple data sources. Key Responsibilities Identify and research new business opportunities via LinkedIn, CRM data, and online sources Re-engage dormant or previous clients at the appropriate stage in their buying cycle Work closely with marketing and email campaigns to nurture prospects Monitor website traffic and engagement to identify warm leads Engage prospects through calls, email, and LinkedIn messaging in a consultative way Build long-term relationships and pass qualified opportunities to the sales team Attend industry events and invite prospects to company events (e.g. cybersecurity briefings, networking sessions) About You Background in technology, MSP, SaaS, IT services, or channel sales is highly desirable Experience in B2B sales, lead generation, SDR/BDR, or telemarketing preferred Confident communicator with strong telephone and written communication skills Comfortable researching prospects and working in a data-driven environment Motivated, articulate, and eager to develop into a broader sales role Graduate or early-career applicants welcome if highly driven and commercially aware What We Offer Hybrid working model (3 days office / 2 days remote) Opportunity to grow into Account Management or Business Development roles Commission on appointments (attended) and additional performance related incentives (to be discussed) Exposure to a small, high-impact sales team with strong visibility across the business Development within a growing technology-focused organisation Why Join This role is ideal for someone who wants to move beyond traditional cold calling and develop a more strategic, insight-led approach to lead generation and sales development within the tech sector.
IT Trainer - Microsoft PowerPoint 2 day contract (Inside IR35) MUST BE A QUALIFIED SOLE TRAINER We have a client based in N1, London (near Kings Cross station), and they are looking for some support with Microsoft PowerPoint training for their team. It will be a 2 day requirement initially. The training is for 8 people, one to prepare content and another to deliver the training onsite. Job brief: Audience Mixed ability group (beginner to intermediate) Business users who create internal and client-facing slides Objectives/Outcomes By the end of the training, attendees should be able to: Build clear, well-structured slide decks (story flow, key messages, audience fit) Use layouts, themes, and Slide Master to keep branding consistent Improve slide design (alignment, spacing, typography, colour, accessibility) Create and edit charts, diagrams, and visuals effectively Use speaker notes, presenter view, and delivery best practices Collaborate on decks (reviewing, comments, versioning) Format & Approach Onsite delivery with hands-on exercises and examples Interactive workshop style Ideally based around real-world scenarios and typical business decks
May 13, 2026
Contractor
IT Trainer - Microsoft PowerPoint 2 day contract (Inside IR35) MUST BE A QUALIFIED SOLE TRAINER We have a client based in N1, London (near Kings Cross station), and they are looking for some support with Microsoft PowerPoint training for their team. It will be a 2 day requirement initially. The training is for 8 people, one to prepare content and another to deliver the training onsite. Job brief: Audience Mixed ability group (beginner to intermediate) Business users who create internal and client-facing slides Objectives/Outcomes By the end of the training, attendees should be able to: Build clear, well-structured slide decks (story flow, key messages, audience fit) Use layouts, themes, and Slide Master to keep branding consistent Improve slide design (alignment, spacing, typography, colour, accessibility) Create and edit charts, diagrams, and visuals effectively Use speaker notes, presenter view, and delivery best practices Collaborate on decks (reviewing, comments, versioning) Format & Approach Onsite delivery with hands-on exercises and examples Interactive workshop style Ideally based around real-world scenarios and typical business decks
