Vertex IT Solutions

Account Manager - Managed Services (MSP) A top-ranked European Managed Service Provider is hiring an experienced Account Manager to join its growing team. This is a client-facing role focused on building trusted, long-term partnerships with mid-market and high-growth businesses. The Role You will act as the main advocate for your clients - managing relationships, providing strategic and technical guidance, and identifying opportunities to grow and protect recurring revenue. You'll work closely with pre-sales, delivery, marketing, and procurement teams to ensure excellent service and client satisfaction. Key Responsibilities Manage and grow relationships with key client stakeholders Provide consultative advice on IT, infrastructure, and cybersecurity solutions Drive renewals, upsell/cross-sell opportunities, and revenue growth Act as the client voice internally, improving service delivery and processes Support compliance initiatives (Cyber Essentials, GDPR, risk registers) Contribute to client communications, campaigns, and business reviews About You Proven B2B Account Manager or Client Services experience Must have MSP experience Confident communicator with strong presentation and stakeholder skills Commercially minded, comfortable with pricing and contracts Proactive, organised, and customer-focused Solid understanding of IT and managed services (Cloud & Infrastructure) Why Join? Work with a leading European MSP delivering 24/7 global services Strong focus on professional development, training, and career growth Opportunity to make a real impact in a growing, ambitious organisation Permanent role Excellent growth potential