Vertex IT Solutions

Role: Technical Project Engineer - Cloud & Infrastructure Managed Service Provider experience essential. Hybrid working Key Responsibilities Deliver technical solutions across full project life cycle: design, implementation, testing, documentation, and handover. Approve installations, upgrades, and change requests, ensuring robust plans and contingency measures. Provide technical pre-sales support, proposals, and presentations. Maintain high-quality technical documentation and training guides. Mentor junior technical staff and contribute to their development. Ensure compliance with the Company's standards and change control processes. MSP Environment Expertise - Proven experience working within a Managed Service Provider setting. Microsoft Technology Stack - Strong foundation aligned with Microsoft certifications (eg, MS-102, MD-102, MS-700). SharePoint Administration & Development - Hands-on experience managing and configuring SharePoint environments. Microsoft 365 Migration - End-to-end migration experience, including planning, execution, and troubleshooting. Tenant Management - Skilled in managing Microsoft 365 tenants, including security, compliance, and user provisioning. Security Solutions - Experience with MAR (Microsoft Advanced Response) or EDR (Endpoint Detection & Response) tools. Server Infrastructure Projects - Practical experience in deploying, upgrading, and maintaining Windows Server environments. Azure Cloud Services - Strong understanding of Azure, including resource management, security, and integration with on-premises systems. Key Skills MSP Environment Expertise - Proven experience working within a Managed Service Provider setting. Microsoft Technology Stack - Strong foundation aligned with Microsoft certifications (eg, MS-102, MD-102, MS-700). SharePoint Administration & Development - Hands-on experience managing and configuring SharePoint environments. Microsoft 365 Migration - End-to-end migration experience, including planning, execution, and troubleshooting. Tenant Management - Skilled in managing Microsoft 365 tenants, including security, compliance, and user provisioning. Security Solutions - Experience with MAR (Microsoft Advanced Response) or EDR (Endpoint Detection & Response) tools. Server Infrastructure Projects - Practical experience in deploying, upgrading, and maintaining Windows Server environments. Azure Cloud Services - Strong understanding of Azure, including resource management, security, and integration with on-premises systems. The individual We would be looking for someone who had written great deployment guides or internal use and for client use Lead discussions around change management Great with client interactions Worked with Autotask, ConnectWise or Service now, as our action plans and ticketing systems done via these systems. Someone who likes testing new projects, as we often trial new tech, gadgets internal before launch Site visits will be around 5 per months - for onsite deployments or audits. Project Engineers will work between 7 to 10 projects per month. Projects last 1 to 3 days and a few that are between 5 to 10 days.

Senior Infrastructure Engineer Duration: 12-month fixed-term staff contract (not contract), with a strong potential for conversion to a permanent role. Location: This role is office based ,located in Hammersmith, London + 1 day remote work per week We are looking for a highly motivated and experienced Senior Infrastructure Engineer to join our global IT team. The successful candidate will play a key role in designing, implementing, maintaining, and supporting our entire IT infrastructure, which supports our business operations across multiple international locations. This is a practical role requiring a combination of deep technical expertise in Microsoft, VMware, and Cloud technologies, strategic thinking, and the ability to work effectively in a fast-paced, international setting. The ideal candidate will be a proactive problem-solver, a mentor to junior team members, and a driving force in the ongoing improvement of our IT services. Key Responsibilities Infrastructure Management & Support: Design, build, and maintain the company's global IT infrastructure, including on-premises HPE/Dell server and storage hardware, co-located data centres, and cloud-based systems. Manage and administer our hybrid cloud environment, with a strong focus on Microsoft Azure, Entra ID, and Azure MDM for modern device management. Ensure the security of our infrastructure and data by managing on-premises and cloud security controls and working closely with the Security Operations Centre (SoC) to action vulnerability management and system patching. Manage and maintain our Windows and Linux (CentOS, Red Hat, Ubuntu) server estate, as well as core Microsoft services (AD, GPO, DNS, NPS/Radius, CA, SMTP Relay), and our extensive VMware vSphere/vCenter virtualisation platform. Administer and optimise our System Centre Configuration Manager (SCCM) hierarchy, including Primary/Secondary sites, Distribution Points, Cloud Management Gateway (CMG), and Azure integration for global software deployment and updates. Manage and maintain our VDI environment (VMware Horizon/Citrix/OLVM), ensuring a reliable experience for our global user base. Take ownership of the company's backup and disaster recovery solutions, primarily using Veeam, and manage our tape library infrastructure. Provide 3rd line support for complex technical issues, acting as an escalation point for the service desk and junior engineers. Plan and execute infrastructure projects, including upgrades, migrations, and new implementations. Act as a technical lead and mentor for junior infrastructure engineers, fostering a culture of knowledge sharing and professional development. Requirements Extensive experience in a senior infrastructure engineering role, preferably within a global or multi-site SME. Expertise in the Microsoft Stack: Cloud Technologies: System Centre Configuration Manager (SCCM): Virtualisation & VDI: Hardware Experience: Networking & Monitoring: Security & Asset Management: Server Operating Systems & Backups:

Identity and Access Management (IAM) Technical Operations Engineer 1 Years FTC with extensions. 4 days in the office. Identity and Access Management (IAM) Technical Engineer One of our clients within the financial sector is looking to us to provide a dedicated resource to contribute to their mission of innovating their business and creating a superior customer experience. They need a talented Identity and Access Management (IAM) Operations Engineer with CyberArk and Delinea experience or the delivery of the core IAM products and services required to support the enterprise infrastructure and business line applications of our client. In this role you will work as part of a global team that manages and supports the IAM services including Privileged Access Management, Single Sign-on/Multi-Factor Authentication, and Directory Services. You will collaborate and coordinate with other IT leaders, technologists and support staff to provide a secure, resilient, and quality experience to the global user community Contract Term Twelve Months FTC based in London Salary: 60k - 65k Responsibilities and Duties Serve as a multifaceted Operations Engineer for the global IAM department Provide implementation and ongoing support of net-new or enhancements to existing IAM platforms and services Manage daily IAM fulfillment requests and provide consulting services to project initiatives on IAM best practices, processes, and support Participate in the global support of the enterprise IAM services ensuring the required resiliency and service level agreements are met Drive IAM compliance by conducting certifications, audits, and on-going review of operational reporting Identify, manage and escalate, as appropriate, project risks, issues, and roadblocks to timely delivery Contribute to the development and maintenance of IAM strategy and associated roadmaps Qualifications/Experience Required 5+ years Information Security experience, with hands on experiences in enterprise IAM platforms CyberArk and Delinea. Access Management: Single Sign-On, Multi-Factor Authentication, Federation (SAML, OIDC, OAuth) Privileged Access Management: Managing privileged accounts, session management, vaulting Directory Services: User/Group Management, Sites & Services, Access Control Lists Security Concepts: Least Privileged, Zero Trust, Phishing Resistant Authentication ITSM: Incident Management, Change Management, Problem Management Scripting and automation leveraging tools such as PowerShell or Python Ability to manage priorities and report progress on required basis