Vertex IT Solutions

2 job(s) at Vertex IT Solutions

Vertex IT Solutions Rochester, Kent
Oct 08, 2026
Full time
Role: 2nd Line Deskside Technician Reports to: Delivery Services Manager 5 days on-site Job Description: To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. Key Responsibilities: Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer's process and procedures. Positively promote the IT Team in order to develop the team profile and that of the wider IT function. Participate in internal meetings, as required, in order to share and develop knowledge and best practice. Provide 'end to end' ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations. Ensure that high standards of service are maintained and improved upon to ensure continuous improvement. Investigate and resolve common desktop issues in order to ensure business continuity. Thoroughly investigate issues in order to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team. Support others in the team in the achievement of their objectives. Key Skills: Excellent communication skills (written and verbal) Keen attention to detail. Organised and able to prioritise workloads and workflows. Approachable and demonstrate outstanding customer service skills. Self-starter who can help to formulate tactical plans to achieve department strategy. Experience: Experience within the customers related industry, Previous experience of working within a multi-vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Previously worked within a Desk Side environment and understand ITIL best practice. Qualifications: ITIL Foundation Microsoft Office/Windows 10/365 Comptia A+
Vertex IT Solutions Portsmouth, Hampshire
Oct 07, 2026
Full time
Project Manager - MOD Warehouse Stock Rationalisation & Recycling Must be SC Cleared Location: Portsmouth. Initial Commitment: 3 to 5 days per week on site Contract: Minimum 6 months Reporting to: Programme / Project Lead Role Overview We are seeking an experienced and highly organised Project Manager to lead a six-month Proof of Concept programme , focused on identifying, managing and facilitating the removal and appropriate recycling or disposal of surplus, obsolete and no-longer-required stock held within naval warehouses. The successful candidate will work directly with officials, warehouse personnel and relevant MOD stakeholders to understand warehouse holdings, identify stock that is surplus to operational requirements, establish the appropriate authority and approval routes, and coordinate the efficient movement of approved items through to recycling or compliant disposal. This is a hands-on project management role requiring strong stakeholder management, planning, reporting, governance and operational coordination skills. Overall Objective The Project Manager will play a central role in establishing a safe, compliant and commercially effective warehouse rationalisation process. The role combines MOD stakeholder management, project planning, inventory assessment, governance, hazardous-material awareness, logistics, recycling and environmental compliance. The ultimate objective is to clear unnecessary stock , release valuable warehouse space and ensure every item is dealt with through the correct authorised route, while creating a proven methodology that can potentially be expanded across the wider MOD estate. Key Responsibilities 1. Warehouse Stock Identification Work closely with officials and warehouse personnel to identify: Surplus, Obsolete and Redundant Stock no longer required operationally Damaged or unusable items Excess consumables Obsolete IT and electrical equipment Engineering and mechanical components 2. Stakeholder Management Develop strong working relationships with Base officials, warehouse managers and relevant MOD stakeholders. 3. Approval, Governance & Audit Trail A key responsibility will be establishing a clear and repeatable process for obtaining authority to remove material from the Naval Base. Map the approval process for different categories of stock. Establish clear governance and escalation routes. Ensure appropriate authority has been obtained before any material leaves the warehouse. 4. Hazardous Materials & Specialist Identification Identify potentially hazardous or controlled materials during warehouse assessments. Recognise that hazardous substances may not always be visibly obvious or clearly labelled. Understand when an item requires further investigation, specialist assessment or documentation before it can be moved or processed. 5. Recycling, Waste & Environmental Compliance The Project Manager will coordinate the movement of authorised materials from the Base through to appropriate recycling, reuse or disposal routes. 6. Project Planning & Management The Project Manager will take ownership of the day-to-day planning and coordination of the Proof of Concept. The ideal candidate will have: Current active SC clearance Proven Project Management experience. Experience working within an MOD, military, defence, naval, engineering, logistics, warehouse or similarly controlled environment. Experience managing multiple stakeholders and approval processes. Strong organisational and planning skills. Excellent reporting and documentation capability. Experience operating within highly regulated or compliance-driven environments. An understanding of governance, authorisation and audit requirements. Strong stakeholder-management and communication skills. The ability to work independently while maintaining effective communication with the wider project team. Strong attention to detail. The ability to manage multiple workstreams and priorities simultaneously.