KAG Recruitment Consultancy

K.A.G. Recruitment is delighted to be partnering exclusively with one of the UK's leading suppliers of IT solutions, providing high-quality IT Support, Services, and Solutions to Educational, Public, and Private Sector organisations. This is an exciting opportunity to join a growing and forward-thinking business based in Stafford to play a key part of their continued expansion. Role: People's Operations Advisor Salary: £35,000 Location: Stafford (ST18) Hours of Work: 37 hours per week - Monday -Thursday 8:30 - 16:30, Friday 08:30 - 16:00 About the Role You will support the People Operations Manager, playing a key role in delivering an efficient, compliant, and high-quality HR service across the business. This is a varied role where you will work closely with managers and employees, ensuring people processes run smoothly while driving continuous improvement. Key Responsibilities Provide day-to-day advice and support to managers and employees on people policies and procedures Support and manage end-to-end recruitment activity, ensuring timely hiring to meet business needs Maintain the full employee lifecycle, from onboarding through to termination Assist with performance management, disciplinary matters, and employee development Prepare reports, analyse data, and maintain accurate employee records Support the development and optimisation of HR systems and processes Ensure compliance with current employment legislation and best practice Contribute to learning and development initiatives, including training and skills gap analysis Build relationships with external partners, including job centres, schools, and universities Support wider People Operations projects and continuous improvement initiatives About You Strong interpersonal skills with the ability to build effective relationships Highly organised with excellent attention to detail Confident using Microsoft 365, including Excel Knowledge of employment legislation and HR best practice A team player with a proactive and solutions-focused approach Desirable CIPD qualification 5 (or working towards) Experience in a generalist HR or People Operations role Background in warehouse or manufacturing environments Project management experience If you want to join a growing, forward-thinking organisation where you'll be supported to develop and have the opportunity to contribute to meaningful, people-focused initiatives. If you're passionate about delivering high-quality People Operations support and want to make a real difference, we'd love to hear from you.

At K.A.G. Recruitment Consultancy , we're delighted to be partnering exclusively with a client in the Transport sector to find a Head of Operations who can bring structure, consistency, and high standards to a fast-paced, customer-focused environment. This isn't a step-in-and-maintain role. It's about stepping in, seeing where things can be better, and making it happen. You'll be responsible for the full operational picture, from depot performance and driver management to fleet availability, compliance, and customer delivery. You'll work closely with the Managing Director, translating strategy into something that actually works on the ground. Job Title: Head of Operations - Multi-site Coach Hire & Transport Location : Oldham - With travel required to Carrington and Cheltenham as and when required Salary - £ 60,000 Hours _ 40 Hours Some Operational roles focus on keeping things moving, but this one requires taking full ownership of how everything runs. At its core, this role is about balance. Keeping services running safely and efficiently while still improving performance. Supporting teams while holding standards. Managing cost without compromising service. What you'll be doing: - Leading day-to-day operations across multiple depots, ensuring reliable, safe service delivery - Setting clear performance expectations and driving operational KPIs - Overseeing compliance across DVSA, O-Licence, and driver regulations - Managing fleet availability, maintenance planning, and resource allocation - Leading, developing, and supporting operational teams and drivers - Handling escalations and ensuring a strong customer experience - Managing budgets, cost control, and operational efficiency - Driving continuous improvement across systems, processes, and performance What they're looking for: - Strong operational leadership experience within transport, logistics, or coach hire - Someone who understands how multi-site operations actually work day to day - A confident leader who can manage people, performance, and pressure - Solid knowledge of compliance, safety standards, and transport regulations - A practical, solutions-focused mindset, someone who gets things done You don't need to tick every single box, but you do need to know how to take ownership of an operation and improve it. If you're open to hearing more, please get in touch with K.A.G. Recruitment Consultancy for a confidential conversation.

K.A.G. Recruitment are delighted to be partnering exclusively with our client, a market leader in UK Food Manufacturing, to recruit a Service Desk Team Leader for their head office based in Birmingham. Role: Service Desk Team Leader Salary: £45,000-£50,000 DOE Hours: 37.5 per week Location: Birmingham (B37) Reporting to: Digital Services Manager About the Role This is a hands-on leadership opportunity where you will guide an IT Service Team, champion high-quality customer support, and help shape a modern, efficient, and collaborative IT service environment. You will play a key role in improving service delivery, driving best practice, and supporting digital transformation across the business. Key Responsibilities Lead, support, and motivate a high-performing Digital Services team, embedding company values into daily activity. Oversee daily stand-ups focused on major incidents, ticket progression, and potential breaches. Manage team rotas to ensure effective coverage for in-hours and out-of-hours support. Take ownership of IT Service Management processes including Incident and change. Work with internal teams and external suppliers to remove blockers and enhance service performance. Produce and share monthly service dashboards and insights with senior stakeholders. Promote automation, efficiency, and continuous improvement within service operations. Maintain a skills matrix and support team development through coaching and mentoring. Uphold excellent standards of professionalism, empathy, and communication in all service interactions. Contribute to digital transformation initiatives and help build a proactive, people-centred service culture. About You You will be passionate about IT, bringing strong troubleshooting experience, customer focus and excellent interpersonal skills. You will have the ability to explain technical issues clearly and work collaboratively as part of a team that values learning, knowledge sharing, and mutual support. Previous experience in IT support is essential, along with an understanding of ITIL and IT service management principles, with ITIL 4 Foundation being particularly advantageous. You will be confident in guiding and supporting teams with an outgoing approach and strong people skills. You will ideally hold an IT-related degree or equivalent qualifications. Strong analytical, organisational, and problem-solving abilities, along with a proactive mindset focused on continuous improvement and customer satisfaction, are essential. Additionally, you will be willing to travel to other business or supplier locations when required so a full driving licence is required. Begin Your NEW Journey If you're looking to grow your IT career and help shape the digital workplace of tomorrow, we'd welcome your application. Apply now to become the next Service Desk Team Leader.

Due to expansion within the team, we have several amazing exclusive opportunities available for Maintenance Engineers to join our client, one of Europe's leading privately-owned food processors at their site in Ellesmere. Job Title : Maintenance Engineer Location : Ellesmere Salary : c 50,000 - DOE Hours of Work - 4 on 4 off Days/Nights - 05.30-17.30 - 17.30-05.30 Purpose of the role : You will work as part of the Retail Engineering Team who are responsible for the efficient upkeep and smooth performance of the factory, reporting to the Engineering Supervisor Duties & Responsibilities: Record and log maintenance requests and fault repairs, attending breakdowns and carrying out repairs in a timely and controlled manner Provide progress updates to Engineering Management and Supervisors Proactively complete scheduled work plans, start-up checks, and preventative maintenance tasks Carry out special projects as required by the Engineering Management team Ensure compliance with health & safety and food safety legislation Liaise with the production team to support timely delivery to customers You will be educated to a minimum of NVQ level 3 in an Engineering related discipline, you will also ideally have completed an apprenticeship or an equivalent formal training programme in installation and maintenance that includes relevant practical experience. You will also be an excellent communicator with the ability to take direction and challenge in a professional manner along with proven experience of planned maintenance systems, Installations, breakdown diagnosis, fault finding. knowledge of hydraulic and pneumatic systems would be beneficial. In return we will offer you the opportunity to develop your existing skillset by investing in your additional qualifications in order to progress you to the next level of our internal framework.

Due to continued growth, we have a new opportunity available for an Engineering Supervisor to join our client one of Europe's leading privately-owned food processors at their Penston site in Glasgow. Job Title: Engineering Supervisor Salary : £48,311 - standard working week - 40 hours, £50,726 - 4on/4off - 42 hours, £54,108 - 4on/4off (inc nights) - 42 hours Location : Glasgow - G33 Hours of Work : 4 ON 4 OFF - Days or Nights - 05.30 - 17.30 - 17.30 -05.30 Reporting to: Engineering Management As the Engineering Supervisor you will lead and support the Engineering team and possess a strong technical knowledge within the Engineering arena. Reporting to the Engineering Management team you will support and lead on Engineering projects and identity opportunities for development and continuous improvement. Key Responsibilities: - Support the Engineering team to quickly respond to breakdowns, diagnose faults and carry out repairs to site equipment. - Identify and address root causes of recurring failures - Support and lead engineering projects, new equipment installations and process improvement projects. - Identify opportunities to improve energy efficiency, reduce waste, and lower maintenance costs. - Ensure all engineering activities comply with relevant legislation - Carry out risk assessments and follow safe systems of work - Develop standard operating procedures for engineering tasks - Mentor and support junior engineers and apprentices, sharing technical knowledge and best practice - Provide training to engineers and operators on maintenance activities You will be experienced within the field of FMCG or Food Manufacturing Maintenance and ideally have completed a HNC/HND or Apprenticeship in Engineering.

K.A.G. Recruitment is proud to be Exclusively partnering with our client, a leading Manufacturing company, to recruit a Sales Office Manager to join their existing team based in Reading. Job Title: Office Manager Location: Reading - Office Based Salary: £52,000 to £58,000 DOE Hours: Monday to Friday 8 00am to 5 00pm (40 hrs per week -flexibility due to business needs) Purpose of the Role: You will be responsible for nurturing new business opportunities and maintaining strong relationships with existing clients. You will ensure all enquiries and quotes are dealt with whilst efficiently processing new sales orders, dealing with customer queries and providing effective administrative support within a fast-paced office environment. Duties: Prepare and issue accurate quotations for door and joinery products to construction industry buyers Identify and pursue new business opportunities through targeted outreach and networking Liaise directly with customers, site agents, and project managers to ensure clear communication and excellent service Oversee the smooth progression of orders from quote through to fulfilment Place orders with suppliers, ensuring timely delivery and cost efficiency Maintain accurate records and pricing using internal systems (training provided) Support the development of sales strategies aligned with organisational goals Lead, mentor, and develop the sales administration team to ensure high performance and continuous improvement Oversee daily office operations to ensure efficiency, accuracy, and alignment with sales objectives Implement and monitor sales processes, systems, and KPIs to drive productivity and performance Working closely with contractors, interpreting floor plans and customer specifications. Manage office budgets, resources, and administrative functions effectively You will have a strong Customer Service background from a similar role within the Door Manufacturing/Timber industry, and possess strong product knowledge of doors, doorsets, and joinery products, together with the ability to read and interpret floor plans and architectural drawings. You will have experience liaising with Building Contractors and Architects to discuss specifications and requirements and be proficient in Microsoft Office (Excel & Word). A full UK driving license for site/client visits as and when required.