Proactive Appointments

Service Desk Engineer Are you passionate about technology and delivering exceptional customer service? We're looking for a Level 1 Service Desk Engineer to join a growing Managed Services team, providing first-line IT support to a diverse range of business clients. This is an excellent opportunity for someone with 1-2 years' IT support experience who is looking to develop their technical skills within a supportive, collaborative environment. Location: Maidenhead, Berkshire Salary: £28,000-£29,000 per annum What You'll Be Doing As a Level 1 Service Desk Engineer, you'll be the first point of contact for technical support, ensuring users receive prompt, professional assistance while maintaining high levels of customer satisfaction. Your responsibilities will include: Providing first-line technical support via phone, email and remote support tools. Managing user accounts across Active Directory and Microsoft 365. Troubleshooting Windows 10/11 and Microsoft Office issues. Supporting networking fundamentals, including DNS, DHCP and email-related issues. Managing support tickets in line with Service Level Agreements (SLAs), ensuring effective prioritisation and queue management. Assisting with device builds, deployments and general system maintenance. Accurately documenting incidents, resolutions and updates within the ticketing system. Escalating more complex issues where required while maintaining ownership through to resolution. About You You'll have a genuine enthusiasm for IT, enjoy solving technical problems and thrive in a customer-focused environment. Essential Skills & Experience 1-2 years' experience in an IT Support or Managed Service Provider (MSP) environment (strong candidates with transferable experience will also be considered). Excellent communication and customer service skills. Strong troubleshooting and problem-solving abilities. Ability to prioritise workload and manage multiple support requests. Technical Knowledge You'll have experience with: Active Directory Windows Server (2012 onwards) Windows 10/11 Microsoft Office Microsoft 365 Administration Networking fundamentals (DNS, DHCP and email) Experience with any of the following would be advantageous: Microsoft Intune Microsoft Entra ID Microsoft Teams SharePoint Online VoIP systems (particularly Gamma) Apple device support ConnectWise ITIL Foundation, CompTIA A+/Network+ or Microsoft certifications What's on Offer Competitive salary of £28,000-£29,000 24 days annual leave plus Bank Holidays Birthday off every year Company pension Holiday buy-back scheme Employee Assistance Programme Rewards & Recognition scheme Free on-site parking Supportive team environment with opportunities for training and career progression If you're looking to build your career within a fast-paced Managed Services environment and enjoy working with a variety of technologies, we'd love to hear from you. Apply today and take the next step in your IT career. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

NOC Operations Manager Circa £65k - £70k + 20% Bonus Fully Remote based (UK) with occasional travel to Milton Keynes and customer sites - Driving Licence is essential About the Opportunity We are looking for an experienced NOC Operations Manager to lead our Network Operations Centre team and support the delivery of high-quality managed services across a complex, multi-platform infrastructure environment. This is a hands-on leadership role, combining team management with deep technical expertise across Linux, Windows Server, networking, virtualisation, security, and business-critical infrastructure. You'll play a key role in maintaining service availability, driving operational excellence, and supporting customers across a range of industries. Key Responsibilities Lead and develop the NOC team, ensuring operational excellence and customer satisfaction. Manage and optimise Linux, Windows Server and Windows 11 environments. Administer and maintain VMware ESXi virtualised infrastructure. Implement and support high availability and load-balancing solutions. Configure and troubleshoot networking technologies including DNS, routing and firewalls. Manage web services and proxy technologies including Apache, NGINX and Squid. Oversee backup, recovery and disaster recovery processes using Veeam. Manage endpoint security and device compliance through Microsoft Intune. Maintain server infrastructure and secure remote access solutions. Create and maintain technical documentation, operational procedures and system standards. Support continuous improvement, automation and infrastructure optimisation initiatives. Participate in an on-call rota to support critical incidents and service continuity. Essential Skills & Experience 10+ years' experience in systems engineering, infrastructure operations or NOC environments. Strong expertise across Linux, Windows Server and Windows 10/11 platforms. Advanced VMware ESXi administration experience. Strong networking knowledge including DNS, load balancing, routing and troubleshooting. Experience with Veeam backup and disaster recovery solutions. Experience managing Apache, NGINX, Squid or similar web technologies. Scripting and automation experience. Strong understanding of infrastructure security, system hardening and access control. Proven experience leading and developing technical teams. Excellent problem-solving, communication and stakeholder management skills. Desirable Qualifications VMware Certified Professional (VCP) or equivalent. Microsoft Certified: Azure Administrator or related certifications. Experience within finance, manufacturing or retail sectors. Eligibility to obtain Security Clearance (SC) What You'll Bring Strong leadership and team management skills. A hands-on, solutions-focused approach. Excellent organisational and prioritisation abilities. The ability to thrive in a remote-first environment while managing multiple priorities. A commitment to delivering reliable, secure and customer-focused services. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Lotus Notes/ Domino Developer London (Hybrid) Up to £70k per annum) Permanent Our client are seeking a Lotus Notes Developer to develop and maintain Lotus Notes/Domino applications, including workflow solutions and system integrations. The role involves supporting and improving existing systems, leading upgrades and migrations and working closely with stakeholders to deliver effective solutions. Experience Required: Develop, enhance, and maintain Lotus Notes/Domino applications, including client and web-based solutions. Design and implement workflow applications using Lotus Workflow Provide 2nd and 3rd line support for Lotus Notes applications and Domino Servers, ensuring high availability and performance. Collaborate with business analysts, project managers, and end-users to gather requirements and translate them into functional and technical specifications. Develop and maintain documentation for applications, workflows, and integration processes. Stay current with HCL Notes/Domino platform updates and industry best practices. Worked on Lotus Notes projects since it was bought by HCL in 2019 Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

SCCM Analyst - Hybrid Our client is urgently looking for an experienced SSCM/Senior User Workplace Services Analyst to join their team based in Glasgow, on a permanent basis. Please note, the role is hybrid, with 3 days per week on-site. You will be well versed and have at least 3 years' experience with SCCM / MECM. Furthermore, you will have experience in Operating System Deployment, Reporting and Querying. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, 10% bonus, hybrid working, life assurance, private medical insurance, leading pension scheme (matched up to 8%) and many, many more perks! SCCM Analyst - Key Skills: Senior User - multiple years of experience SCCM / MECM (endpoint configuration manager) - 3 years + minimum experience with SCCM / MECM Intune Entra ID Active Directory Group Policy / GPO PowerShell Autopilot nice to have, but not essential Operating system deployment, reporting, querying The bigger the environment the better (in terms of previous employments) SCCM Analyst - Hybrid Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Solutions Architect (MS Power Platform) Bristol Hybrid Permanent Up to £70k per annum + Bonus We're helping a leading organisation on their search to onboard a Solutions Architects into their expanding team. As a Solutions Architect, you'll play a pivotal role in shaping and enhancing core business systems, driving efficiency through smart integrations, automation, and emerging technologies. This is an opportunity to combine technical expertise with creative problem-solving to deliver solutions that genuinely improve how the organisation operates. Experience required: Automation across Microsoft Technology (M365, Power Platform and Azure) Development - Back End & Front End technologies (C#, SQL, JavaScript or Python) Data Reporting AI & ML - Understanding of AI and Large Language Models (LLM), AI Governance, Identifying opportunities for AI and Automation Integrations - between core business systems and third-party platforms Collaboration - working closely with key stakeholders and the wider technology department Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Lead Data Scientist - Credit Modelling & Data Products My client is building a next-generation data and analytics capability using large-scale financial datasets spanning millions of records. Their goal is to transform complex data into predictive insights, industry intelligence, and innovative data products that create real business value. As Lead Data Scientist, you will be responsible for designing, building, and governing predictive models that support data-driven products and strategic decision-making. You will work closely with engineering and product teams to transform raw data into robust, auditable, and commercially valuable solutions. Skills & Experience Technical Expertise Strong proficiency in Python (Pandas, NumPy, Scikit-learn) and SQL . Hands-on experience with Snowflake or similar cloud-based data warehouse platforms. Experience using Git and reproducible development practices. Strong understanding of data pipelines, data quality, and analytics engineering principles. Credit Modelling & Predictive Analytics Proven experience conducting rigorous exploratory data analysis and feature engineering. Experience building predictive models in regulated financial services environments, ideally within: Retail banking Commercial banking Asset securitisation Credit management Expertise developing and deploying credit risk models, including: Probability of Default (PD) models Scorecards Risk segmentation models Experience evaluating and implementing challenger models such as XGBoost while balancing explainability and regulatory requirements. Strong understanding of model performance metrics including AUC, Gini, KS, calibration, and business impact measurement. Experience deploying production-ready models with monitoring, retraining triggers, and controls against issues such as target leakage. Governance & Regulatory Knowledge Experience operating within model risk governance frameworks, including documentation, validation, and audit requirements. Strong understanding of GDPR and automated decision-making considerations. Awareness of emerging AI regulations, including the EU AI Act and related governance requirements. Knowledge of security-by-design principles when working with sensitive financial and personal data. Why Join Us? Opportunity to shape and build a new data products capability from the ground up. Direct exposure to senior leadership and strategic decision-making. Work on complex, high-value datasets and industry-leading predictive analytics challenges. Join a collaborative environment that values innovation, ownership, and impact. Competitive salary and benefits package with flexible hybrid working. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

SCCM Analyst - Hybrid Our client is urgently looking for an experienced SCCM/Senior User Workplace Services Analyst to join their team based in Glasgow, on a permanent basis. Please note, the role is hybrid, with 3 days per week on-site. You will be well versed and have at least 3 years' experience with SCCM / MECM. Furthermore, you will have experience in Operating System Deployment, Reporting and Querying. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, 10% bonus, hybrid working, life assurance, private medical insurance, leading pension scheme (matched up to 8%) and many, many more perks! SCCM Analyst - Key Skills: Senior User - multiple years of experience SCCM / MECM (endpoint configuration manager) - 3 years + minimum experience with SCCM / MECM Intune Entra ID Active Directory Group Policy / GPO PowerShell Autopilot nice to have, but not essential Operating system deployment, reporting, querying The bigger the environment the better (in terms of previous employments) SCCM - Hybrid Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Cloud Architect - Enterprise Cloud Migration Programme We're looking for an experienced Cloud Architect to lead the migration of a large-scale on-premise estate (RHEL, Oracle, Microsoft) to our cloud platform. You'll own the target architecture, drive governance through the Architecture Review Board, define migration strategies, and ensure secure, resilient, and cost-effective cloud adoption across the organisation. What you'll bring: 8+ years in IT with proven experience leading enterprise cloud migrations Deep expertise in Linux (RHEL), Oracle databases, and Microsoft technologies Strong cloud architecture, security, and governance experience Ability to influence stakeholders and drive architectural best practice Experience creating reference architectures, migration patterns, and operational guardrails Bonus points for: TOGAF, FinOps, Kubernetes, and experience in regulated environments. If you're passionate about cloud transformation and enjoy solving complex enterprise challenges, we'd love to hear from you. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

ServiceNow Training Consultant This role is focused on delivering effective training recommendations, supporting activities with regional account teams to ensure successful execution of training plans, while developing expertise to influence larger-scale engagements over time. Inside IR35 Hybrid working The role will oversee customer-skilling programs and ensure effective learning outcomes, maximizing the value of their ServiceNow product investments. French or Arabic Speaking would be a distinct advantage Key skills/experience • Bachelor's degree or equivalent experience. • 3-5 years of experience in account management, customer success, training coordination, or related field. • Experience in a matrixed, global organization. • Strong written and verbal communication skills, with ability to present to mid-level customer stakeholders. • Familiarity with ServiceNow training and certification offerings preferred. • Ability to manage multiple accounts and deliverables in parallel. • Strong working knowledge of MS Office applications, especially Microsoft PowerPoint and Excel, with demonstrated ability to create customer-facing proposals. • A proven ability to consolidate and interpret technical information and translate it in a meaningful way for key stakeholders. • Experience incorporating analysis and reporting into programs. • Strong organizational skills and attention to detail. • Customer-centric mindset with problem-solving orientation. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

JDE CNC Consultant - Norfolk - Outside IR35 JDE CNC Consultant - Norfolk - Our client is seeking an experienced JDE CNC Consultant to join its small but growing IT Team. You will have the following responsibilities: - Lead tasks in JDE Tools and Applications - Responsible for JDE installation and JDE Release updates- Install JDE systems and perform JDE upgrades If you have a blend of the following skills, please forward your cv in the first instance 5+ years of hands-on JD Edwards CNC project exposure. Database management systems such as Oracle and SQL Project management skills/experience Analytical and problem-solving skills. Strong communication, interpersonal, and presentation skills. Willingness to learn new technologies and adapt to changing requirements. Experienced in the administration and support of WebLogic/WebSphere middleware and JDE BSSV Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Business Analyst Taunton, Somerset Permanent Hybrid - 2 days per week on-site Up to £50,000 per annum Our client are seeking to onboard a Business Analyst into their team on a permanent basis. This is an exciting time to join the business as they continue to deliver a number of business-critical projects and transformation initiatives. You will play a key role in translating strategic objectives into clear, actionable requirements, working closely with both stakeholders and technical teams to support successful project delivery. This is a fantastic opportunity for a driven Business Analyst to join a collaborative and forward-thinking organisation where they can make a genuine impact. Experience required: Holds or is committed to achieving a Business Analysis International Diploma or possesses equivalent experience/qualifications. Has a solid understanding of relational databases and is capable of interpreting, creating, and updating SQL. Familiarity with Agile development methodologies (Scrum/Kanban) and support techniques through research, training, certifications, or conferences to apply current industry best practices. Possesses strong verbal and written communication skills, ensuring clear and effective documentation and stakeholder engagement. Builds strong rapport and relationships with users and IT colleagues to facilitate effective system management and support. Demonstrates sound judgment and proactive problem-solving skills, taking initiative to resolve issues efficiently. Maintains excellent attention to detail and the ability to manage time and prioritise tasks, ensuring high-quality work within agreed deadlines. Adopts a positive and solutions-focused mindset, aiming to enhance systems that align with business and strategic goals. Thrives in a collaborative team environment, demonstrating a willingness to go the extra mile and treat colleagues with respect and professionalism. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Technical Project Manager Based in Exeter - 2 days onsite per week An exciting opportunity has opened for an experienced Senior Technical Project Manager to lead large-scale digital transformation and systems integration programmes within a collaborative, future-focused environment. This role offers the chance to drive meaningful change across complex technical ecosystems, working closely with stakeholders across healthcare, local authorities, and technology partners. Key responsibilities: Lead end-to-end delivery of major technical programmes, including system migrations and digital transformation initiatives Manage governance, risk, financial controls, and programme planning across multi-agency environments Oversee systems integration and interoperability across platforms, devices, and digital health systems Engage and influence stakeholders across healthcare, social care, and technology teams Requirements: Proven experience delivering complex technical projects including CRM, ERP, or large-scale system integrations Strong knowledge of APIs, cloud platforms, systems integration, and digital product environments Experience within health, social care, or IoT-enabled/TEC services is desirable PRINCE2, APM PMQ, Agile, or similar project management certifications Technical Project Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

RPG Developer - Hybrid Our client is urgently looking for an experienced RPG Developer to join their team based in Glasgow, on a permanent basis. Please note, the role is hybrid, with 3 days per week on-site required. You will be well-versed in programming RPG on IBM AS400, you will lead the design, development, and support of core business applications. You will work closely with cross-functional teams to deliver robust, high-quality solutions, driving continuous improvement. You will be rewarded with an excellent salary, as well as a brilliant benefits package including a bonus, hybrid working, annual leave, leading pension scheme, private medical, life assurance and many, many more perks! RPG Developer - Key Skills: Skilled in RPG Development Degree or equivalent experience in IT Strong experience in software development and lifecycle methodologies Knowledge of ITIL and change-controlled environments Solid database and problem-solving skills Experience leading or mentoring others RPG Developer - Hybrid Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

JDE CNC Consultant - Norfolk JDE CNC Consultant - Norfolk - Our client is looking for an experienced JDE CNC Consultant to join this small but growing IT Team. You will have the following responsibilities - Lead tasks in JDE Tools and Applications - Responsible JDE installation and JDE Release updates- Install JDE systems and perform JDE upgrades If you have a blend of the following skills, please forward your cv in the first instance 5+ years of hands-on JD Edwards CNC project exposure. Database management systems such as Oracle and SQL Project management skills/experience Analytical and problem-solving skills. Strong communication, interpersonal, and presentation skills. Willingness to learn new technologies and adapt to changing requirements. Experienced in administration and support of WebLogic/WebSphere middleware and JDE BSSV Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

JDE E1 Functional Consultant - Norfolk JDE E1 Functional Consultant - Norfolk - Our client a leader in their field is looking for an experienced E1 Consultant who can take ownership of the JDE E1 applications. You will be responsible for Leading the analysis, design, configuration, and implementation of JDE modules. Maintaining third party applications and relationships - manage small projects - provide JDE support within the business. To be considered for the role you will need the following skills:- Strong JD Edwards E1 ERP knowledge Business Analysis experience Knowledge of MS Office and SQL Strong presentation and documentation skills Experience of supporting JDE Knowledge of implementations, upgrades, and development of JDE E1 If this could be your next role, please forward your cv in the first instance Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Platform Engineer Taunton, Somerset Permanent Hybrid - 2 Days per week on-site up to £50,000 per annum Our growing client is looking to onboard a Platform Engineer with 3-5 years of experience on a permanent basis. The ideal candidate will have a passion for building infrastructure through code and thrive at the intersection of development and operations. You will contribute to the architecture and maintenance of infrastructure supporting modern cloud-native applications, working hands-on with Infrastructure as Code (IaC), CI/CD pipelines, and containerised environments. This role offers the opportunity to help build a reliable, scalable foundation for the business's applications and services. Responsibilities: Design, build, and maintain secure and scalable infrastructure using Bicep , YAML , and modern containerisation tools. Develop and maintain CI/CD pipelines using Azure DevOps or GitHub Actions . Support the deployment and monitoring of applications in Kubernetes environments. Collaborate closely with software developers to ensure infrastructure meets product needs and is easily testable and maintainable. Create internal tools and scripts to automate developer workflows and infrastructure provisioning. Act as a liaison between development and operations, helping improve observability, reliability, and deployment resilience. Promote infrastructure best practices, documentation standards, and knowledge sharing across teams. Qualifications & Experience: 3-5 years' experience in a professional software or infrastructure engineering role, ideally within a larger team environment. Hands-on experience with Infrastructure as Code tools - especially Bicep and YAML . Strong familiarity with containerisation technologies such as Docker, and ideally orchestration with Kubernetes . Experience with CI/CD pipelines , particularly in Azure DevOps or GitHub Actions . Solid understanding of cloud architecture , preferably in Azure environments. Strong communication and collaboration skills - you'll be working day-to-day with developers, testers, and stakeholders. A proactive mindset - you're not afraid to take ownership, identify inefficiencies, and suggest improvements. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Project Manager / Business Analyst - Corporate & Investment Banking Inside IR35 - 3 days onsite We are seeking an experienced Hybrid Markets Project Manager / Business Analyst to join a high-performing Change Management team within a leading Corporate & Investment Banking division. This role will focus on delivering strategic investment banking product and infrastructure enhancements across global markets. You will work closely with Business Change Managers, Product Managers, senior business stakeholders, and technology teams to drive complex front-to-back change initiatives across Markets. The successful candidate will act as a trusted advisor to Change Leads, Business Leaders, COOs, and Programme Sponsors, delivering projects that impact multiple business lines, legal entities, and functional areas including Front Office, Technology, Operations, Legal, Compliance, and Finance. Essential Experience Extensive experience in Project Management and Business Analysis within Financial Services. Strong understanding of project management methodologies and strategic planning. Proven delivery experience across Markets products, including: Foreign Exchange (FX) Derivatives Commodities Knowledge of EU regulations impacting Markets businesses . Demonstrable experience managing product enablement and product approval processes. Strong knowledge of Markets infrastructure, including: Pricing platforms Trade execution systems Collateral management Settlement platforms (e.g. Broadridge) Clearing systems Experience with Agile delivery methodologies and tools such as Jira. Project Manager / Business Analyst - Corporate & Investment Banking Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Level 1 Service Desk Engineer Salary: £30,000 - £35,000 Home-based (UK) Commutable to Godalming (GU7) & Heathrow Office attendance: 1 week per month (Surrey) Full-time 37.5 hours per week Rotating shifts (Mon-Fri) About the Role A growing IT managed services provider is seeking a Level 1 Service Desk Engineer to join its support team. This is a remote-first role working within a structured L0/L1/L2 support environment, acting as the first point of contact for end-user IT issues. You'll handle a wide range of technical queries, from everyday user support to more detailed troubleshooting, while gaining exposure to enterprise-level Microsoft technologies and cloud environments. The role is ideal for someone who is customer-focused, technically curious, and looking to build a long-term career in IT support within a fast-paced MSP environment. Key Responsibilities Provide remote IT support via phone, email, and remote tools Troubleshoot Windows, Microsoft 365, devices, printers, and basic networking issues Log, manage, and resolve tickets with accurate documentation Escalate complex issues to 2nd/3rd line support teams Support Microsoft 365, Entra ID, and Intune administration Assist with onsite support visits and project work when required Maintain and update knowledge base documentation Ensure SLA targets and service quality standards are met Identify and escalate potential security incidents Technical Environment Windows Desktop & Windows Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM tools (e.g. ServiceNow) Basic TCP/IP networking ITIL processes (Incident, Problem, Change, Request Fulfilment) Hardware support (desktops, laptops, mobile devices, printers) Working Pattern Remote-first (UK-based) Must be commutable to Godalming, Surrey (GU7) Must also be commutable to Heathrow customer site Office attendance: 1 week per month (Surrey) Occasional onsite visits required Shift rotation: Early: 07:00 - 15:30 Mid: 09:00 - 17:30 Late: 10:30 - 19:00 About You Minimum 3 years' experience in IT Service Desk / IT Support role Strong Microsoft 365 support experience Experience with device troubleshooting and endpoint support Confident working within SLA-driven ticketing environments Strong communication and customer service skills Logical, structured troubleshooting approach Comfortable working independently in a remote environment Motivated to build a long-term IT career Desirable Certifications AZ-900 / MS-900 / SC-900 MD-102 AZ-104 ITIL Foundation

Governance and Cyber Security Coordinator Our client is urgently looking for an experienced Governance and Cyber Security Coordinator to join their team on a permanent basis. Please note, the role is on-site 5 days per week. You will be responsible for developing, implementing, and maintaining governance frameworks. This role supports compliance with internal policies, regulatory requirements, and industry standards, while proactively identifying and mitigating security risks. The role holder will also be maintaining and supporting cybersecurity strategies to ensure the confidentiality, integrity, and availability of information systems. You will be rewarded with an excellent salary, as well as a brilliant benefits package including 15% bonus, annual leave, flexible working hours, pension scheme (matched up top 9%), life assurance, private medical, income protection, on-ste canteen and gym and many, many more perks! Governance and Cyber Security Coordinator - Key Skills: 1-3 years of experience in IT governance, cybersecurity, or compliance roles Familiarity with GRC and SIEM tools Familiarity with ISO 27001 and SOX frameworks Expertise in Excel and Word Governance and Cyber Security Coordinator Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

IT Project Manager - INSIDE IR35 - HYBRID WORKING We are working with one of biggest clients who are looking for an experienced IT Project Manager to work on an INSIDE IR35 contract on a HYBRID BASIS. Strong IT Project Manager Experience delivering bespoke application projects Financial Services experience - Insurance ideally Strong Stakeholder Management skills ServiceNow experience is desirable Resource and Invoice management Supplier management Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website