Cloud Decisions

A leading technology consulting firm in the UK seeks a Dynamics 365 Supply Chain Management Consultant to join their team. This role involves configuring Dynamics AX/365, assisting with data migration, and leading training sessions. Ideal candidates should have significant experience with Microsoft Dynamics and strong leadership qualities. The position offers a competitive salary up to £60K and various benefits including flexible working and private medical cover.

A Microsoft Business Applications Partner is looking for a Dynamics 365 CE Solutions Architect to lead client projects remotely across the UK. This role involves taking charge of design, delivery, and collaboration with team members. You will leverage your expertise in Dynamics 365 and related technologies to offer cutting-edge solutions and ensure best practices are followed. The company offers a comprehensive benefits package, including private medical insurance and substantial professional development opportunities.

Overview Dynamics 365 BC/NAV Consultant Up to 75K + Benefits Hybrid (North + Midlands) Cloud Decisions have partnered with a successful Microsoft Partner with a deep product knowledge of Microsoft Technologies and over 16 years of Microsoft Expertise. Their exciting and fast-moving environment fosters growth for all team members allowing their team to continually learn new things, take new opportunities, while working with the absolute best in the industry. They are looking for an enthusiastic and outgoing individual who loves dealing with people and aspires to provide the best levels of customer service. You will be providing implementation and training services to our customers at their sites. This will include all aspects of implementation from Needs Analysis through to Solution Design, Installation, Configuration, Training, UAT, Data Migration and go live. This is a field based role and you will be based from home travelling to customer sites three or four days per week. You will also be required to travel to the office once per month for team meetings and top-up training. Applicants must have an excellent track record of implementing business application solutions, preferably Microsoft Dynamics NAV or a comparable ERP/accounting solution. You should have extensive knowledge of business processes including complex industries such as Manufacturing and Distribution. What the role involves Carrying out the following implementation tasks, mainly on customer site: Needs Analysis Solution Design GAP Analysis Installation and Configuration of the solution Data migration including preparation, manipulation and importing User Acceptance Testing agreeing a plan with the client, guiding them through this and ensuring all aspects of their business processes are covered User Training Working consistently to high standards using the Microsoft SureStep methodology Keeping project documentation up to date including Issues List Project Plan and other SureStep documents What you will need to bring to the role Excellent communication skills Must be able to demonstrate the ability to build strong business relationships with the client at all levels Must be able to demonstrate an understanding of all business processes with Manufacturing and Distribution companies Must have a logical approach to troubleshooting A desire to succeed and see an issue through to resolution The ability to work under pressure with conflicting priorities A calm approach to prioritising your workload. Be willing to undertake any appropriate training for this role Must have a clean driving license as this is a pre-requisite for this role Skills & Experience A minimum of 2 years of experience implementing an ERP/Accounting Package ideally MS Dynamics NAV Track record of experience of implementing ERP/Accounting solutions into manufacturing distribution and businesses in the last 4 years Min 2 years of experience working as an Implementation Consultant for a software solution provider Experience of financial processes and accounting to Profit & Loss, Balance Sheet & Trial balance level Proven experience of consistently following a proven implementation methodology such as Prince2, Microsoft SureStep or similar Experience of Microsoft Windows Server Operating Systems Server 2003 or later Knowledge of how to setup additional users, permissions, and the basic fundamentals of how they work Experience of Microsoft SQL Server 2005 or later knowledge of how-to backup and restore databases, use of SQL for queries and updates What they can offer you Salary up to £60k basic Company Pension Private Healthcare And more Get in touch Get in touch with Marija Rudenko LinkedIn Cloud Decisions is proud to be selected by Microsoft UK for their 'Partner Talent Services' initiative, and can connect you with some of the best Microsoft career opportunities within the Partner ecosystem. Our Talent Specialists are also Microsoft certified across Azure, Microsoft 365, Azure Data + AI, Power Platform, Security and Dynamics 365, allowing us to have conversations at depth with you about your technical experience. Whether this role is right for you or not we can also connect you with other opportunities to suit your background in to all 6 Microsoft solution areas.

A specialist Microsoft Dynamics partner in London is seeking a Partner Development Manager to drive sales through strategic partnerships. This remote role offers a salary up to £75k plus a £60k bonus, focusing on cultivating a partner ecosystem within the Microsoft landscape. Ideal candidates will have extensive experience in partner development, strong negotiation skills, and a proven track record in business growth. This position includes responsibilities such as managing partner relationships, leading contract negotiations, and strategic planning.

Overview Cloud Solutions Engineer - Modern Workplace To £60,000 Work from Anywhere! 10 + days Study Leave per annum! As a Cloud-first company and a Microsoft Gold Partner, my client fully embraces the cloud and are recognised leaders in helping companies transform and innovate. They have a wealth of knowledge and experience helping organisations with the successful deployments of the right technology to unlock their potential. They're looking for an experienced Modern Workplace Engineer who will be responsible for engaging external customers and undertaking the implementation, migration, and provision of consultancy services to Cloud Infrastructures following industry best practices. Responsibilities Engaging with external customers to understand and shape requirements to achieved desired business outcomes Collaborates with the Sales and commercial teams to contribute to commercial proposals on solution designs. Follows structured cloud adoption methodologies undertaking planning, design and documentation, migration, transition, and ongoing optimisation of non-complex services. Embrace the adoption of Microsoft Framework related to Modern Workplace to drive efficiency, governance, and standardisation of repeatable solutions. Can act as a Technical lead and mentor colleagues to share knowledge Technical Requirements SME knowledge level and practical skills related to Microsoft 365 + Cloud including some of the following: Endpoint Manager/Intune product suite Azure AD / Entra and Microsoft Defender Exchange, Teams, SharePoint, Onedrive Azure IaaS, AVD Identity and Access Management (MFA, SSO, Conditional Access etc) Knowledge and experience with PowerShell and ability to write PowerShell scripts. Windows deployment tooling experience Solid understanding of the Microsoft ecosystem, and related technology/solution concepts Experienced in implementing Cloud solutions using structured methodologies What's in it for you? When you join this organisation, you will be rewarded with the opportunity to work with a team of like minded individuals who enjoy working with a diverse range of customers. They value your opinions and feedback and are also committed to providing a range of comprehensive benefits to reward you for the high quality of work you will deliver. Benefits 25 days of annual leave, increasing to 30 over time. Company bonus Strong investment for your technical and professional growth. Employee Assistance, Health Cash Plan + flu vaccination vouchers. Flexible work options If this role is of interest, then submit your CV and let's have a conversation about your next opportunity.

A Multi-Sector Managed Service Provider is seeking a Senior Professional Services Engineer to oversee technical project delivery and serve as an escalation point for the helpdesk. This hybrid remote role requires expertise in Microsoft technologies and a passion for technology. Candidates should have strong skills in Azure, Microsoft 365, and networking. A diverse and flexible work environment is offered.

Overview Microsoft Partner Manager To £75k + £60k Bonus + Great Benefits Remote (South East HQ) Our customer is a specialist Microsoft Dynamics CE Partner delivering services into the SME space through a mix of direct and commercial channel delivery relationships. This role will see you work strategically to build relationships to drive sales inside MSP and different Microsoft Solutions Partners, as well as look into the Microsoft model dependent on where you skills and relationships sit. The Role: Our customer is seeking a dynamic and results-driven Partner Development Manager to join a growing Microsoft Dynamics team. As a key member of our business development function, you will be responsible for cultivating and expanding their partner ecosystem customers. The ideal candidate possesses a strong understanding of strategic partnerships, business development, and has a proven track record of driving growth through successful partner relationships. Responsibilities Identify potential partners that align with our business objectives and target markets. Develop a comprehensive partner recruitment strategy to attract key organisations across the sectors they operate in. Relationship Management - Work closely with their established partners to ensure they realise the value of partnering with the business to drive mutual success. Be seen as the first point of contact for any Partner-related matters, including new opportunities that may be created. Complete quarterly reviews with the key stakeholders within the Partner organisation, to review and grow working relationships. Strategic Planning - Develop a comprehensive partner-recruit strategy to attract key players in the industry. Ongoing holistic reviews of the Microsoft partner landscape to ensure they stay ahead of the curve in terms of the relationships they build and the technology solutions they promote across this critical channel. Revenue Generation - Drive revenue growth through the development and implementation of joint sales and marketing initiatives with partners. Analyse partner performance metrics and identify areas for improvement to optimise revenue streams. Contract Negotiation - Lead negotiations for partnership agreements, ensuring terms are mutually beneficial and in line with business objectives. Training & Enablement - Provide partners with the necessary resources, tools, and training to effectively promote their products/services. Ensure partners are knowledgeable about our offerings and can articulate value propositions. Market Analysis - Stay informed about industry trends, competitor activities, and market developments to identify new partnership opportunities. Utilise market insights to contribute to the development of the overall business strategy. Skills / Experience Proven experience in partner development, business development, or a related channel role. Strong negotiation and contract management skills. Excellent communication and interpersonal skills. Ability to think strategically and develop actionable plans. Results-oriented with a track record of meeting and exceeding targets. Familiarity with the Microsoft Partner landscape and working experience with Microsoft directly is advantageous.

A leading consultancy firm in Central London is looking for an Onsite Service Desk Engineer. In this role, you will ensure the seamless operation of critical cloud and network infrastructure. Ideal candidates have 2-3 years of technical support experience and excel in customer-facing roles. This position offers a salary of up to 30k plus exceptional benefits. Join a supportive team environment committed to training and career growth.

Overview Cyber Security Engineer Up to £42,500 Essex/Hybrid (2/3 days on site/remote) Who's it for We are proud to be partnering with a fast growing Private Equity backed IT Services Provider. An established technology business now into the early stages of their high growth journey and looking to hire another cyber security engineer. The role This offers a unique opportunity to join a cyber security team and work in a varied security engineer role that will see you perform; customer security assessments to review their posture in line with cyber essentials plus, manage security alerts, take security support needs from the service desk teams, work with the managed SOC team, conduct vulnerability scans, pen testing exercises and look into why support ticket scenarios have flagged a security risk through to working on ransomware breaches alongside the security manager. It would suit any experienced SOC analysts, security engineers who are bored in a repetitive role and want to really widen their security knowledge and day to day variety outside a straight SOC environment. What you need An understanding of MFA, security incident tickets, AD/Entra ID Identities and M365 security/Cond Access An understanding of Cyber Essentials and the confidence to learn/undertake customer cyber security assessments/reviews An appreciation of the SOC teams responsibilities to work with the SOC team on incidents Vulnerability scanning Penetration testing An appreciation of broader cyber security engineering A background in customer support ideally with M365, Identity/Access etc Good communication and documentation skills In return you will join this growth focussed technology services organisation as they look to build out their customer security offerings and services over time. Applicants must be based in a commutable distance in Essex or the surrounding locations only with 2 days required in the office a week. For more information please apply or reach out direct to Jamie Elliss.

Overview Dynamics 365 CE Solutions Architect Up to £100,000 + Excellent Benefits Remote - Be based anywhere in the UK We are working with a Microsoft Business Applications Solutions Partner, specialising in creating, designing and building Dynamics 365 CE customer solutions involving extended functionality to create real business outcomes. A partner developing a great relationship with Microsoft and the respected across the Biz Apps ecosystem, they are leveraging Microsoft's Dynamics 365 CE to build customer solutions utilising the Power Platform and Azure technologies to create best in class customer solutions, with plug ins and apps to extend functionality beyond first party apps. Their team has expertise spanning a variety of areas, with a well respected senior leadership team steering the operations, technical, and commercial engine behind their success and superb growth. An exciting time to join a growing this specialist D365 CE partner you will work in a remote role, although will be present where needed at customer meetings and team wide collaborations at their office at regular monthly/quarterly collaboration sessions. Responsibilities The Solution Architect will be responsible for taking the overall lead on client projects from a Functional understanding through technical design and with a delivery perspective in mind for the Technical consultants and engagement team involved. You will be working with clients' key stakeholders to further develop enhanced solutions and working closely in directing the delivery teams in planning, designing, building, testing, and maintaining client software solutions that meet functional requirements. As a Solutions Architect, you will lead the conceptualisation, design, and delivery of high-quality solutions across all areas of the Dynamics 365 CE and Power Platform landscape Lead and review your team's work across all phases of projects. Direct efforts to define functional, technical, operational, and user requirements within a pre-sales, scoping, and solution design capacity. Use in-depth knowledge of MS Dynamics 365 to solve technical design challenges across existing and future clients and keep knowledge up-to-date in line with the latest platform changes. Ensure the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customizations. Use advanced knowledge of JScript, C#, PowerApps, and MS Technologies to enhance the solution and develop proof of concepts to demonstrate options. Take an active role in sales activities and planning as required. Be an integral part in product development, investigating, analysing, and proposing new technologies or functionality to existing architectural design that will directly benefit customers. Requirements Demonstrate excellence in everything you do They always aim to be best in class in anything they deliver for their diverse client base approaching challenges with a 'can do' attitude whilst being an integral part of a vibrant and motivated team. They firmly believe great ideas come from everywhere, seeking to create an environment where the best ideas, regardless of their source, have a chance to flourish. What's in it for you? You will be part of a fast-paced Microsoft Gold Partner at an exciting period of growth and organisational development. You will be an integral part of a talented team, dedicated to client success and ongoing innovation to remain at the very top of their game in a specialist area of Dynamics technology. They provide employees with an extensive benefits package, including (but not limited to): Private medical insurance from the start Funding to access a range of opportunities that support personal, physical, and mental development. Healthcare plan (Dental, Optical, and Physiotherapy). Expert 'Mental health' advice and support service. One paid-for volunteer day every year for a charity you choose. Paid training + certifications Dedicated weekly education hours (Be paid to study inside your working hours!). Quarterly team social events. Up to 25 Days plus Bank Holidays. Buy + sell holidays Birthday off Home office equipment budget Pension plan. What to do next simply get in touch with us! Cloud Decisions are proud to be part of Microsoft UK's Partner Talent Services and help you to connect with some of the best cloud career opportunities within the Microsoft Partner ecosystem. Our Talent Specialists are also Microsoft certified allowing us to have conversations at depth with you about your technical/consulting experience. Whether this role is right for you or not we can also connect you with other opportunities to suit your background.

Senior Support Engineer to £28K + Benefits Stafford Cloud Decisions have partnered with a successful Microsoft Partner with a deep product knowledge of Microsoft Technologies and over 16 years Microsoft Expertise. Our client are a multi award winning Microsoft Cloud Solution Gold Partner + leading Azure Expert MSP. Their exciting and fast-moving environment fosters growth for all team members allowing their team to continually learn new things, take new opportunities, while working with the very best in the industry. They are currently seeking a Senior Support Engineer to join their team of experienced engineers working across a range of large-scale enterprise clients across a variety of sectors to deliver true value within Business and Digital Transformation as well as Cloud Consulting Services. Overview Role: Senior Support Engineer. Location: Stafford. Salary: to £28K plus Benefits. The role focuses on delivering high-quality support to enterprise clients, ensuring effective triage, escalation, documentation, and communication throughout the support lifecycle. Responsibilities Answer calls and emails rapidly ensuring that support tickets are raised and categorised appropriately Work with the 2nd line team for tickets that require escalation after appropriate due-diligence Provide consistent and coherent case updates and administration daily Perform triage to gather relevant information to aid in case resolution Coordinate support queries and requests Maintain knowledge base for all encountered issues Update customers on all stages of support calls, from logging, research, action plan, escalation to resolution Publish customer-facing technical information such as best practice guides and FAQs Provide reports and statistical analysis on issues reported and resolved for use by account management and technical teams Analyze root cause for Major Incidents and make cross-platform recommendations Conform to the change management process for internal and customer environments Ensure that agreed SLAs with customers are met Perform mystery shopper calls within the team to audit service quality Identify opportunities for productivity enhancements within the team Ensure defined Case management processes are followed Maintain high quality written and verbal communication with customers Perform monthly reviews with engineers and contribute to team development Ensure cases are escalated between internal teams within SLA parameters Provide daily case updates to end users/customers Ensure cases are assigned to the correct customer resolver groups Understand and contribute to capacity requirements to deliver a high level of service Work to reduce negative CSAT/NPS scores Track engineers' workload to ensure fair distribution of case work Log all cases accurately within the ITSM system Requirements Must hold or be able to achieve and maintain NPPV3 with SC Excellent customer service skills Passion for IT and desire to progress Knowledge of the ITIL ServiceDesk environment Strong documentation ability for technical documents and customer communication Ability to follow policies, procedures, controls and workflows Work to strict SLAs and ensure case information is accurate and current Working knowledge of Windows 10/11 Solid understanding and ideally qualified in the use of Office products (Word, Outlook, PowerPoint, Excel) Minimum of 2-3 years 1st Line Service Desk experience Experience in working with third parties and triaging priorities What's in it for you? Not only will you be working with one of the UK's rapidly growing and heavily invested Microsoft Cloud Solution Provider, you'll have access to an industry-leading benefits programme including but not limited to: Focused career progression plans with continued investment into MS Accreditations and training Birthday Leave Private medical cover with mental health and dental upgrade Employee Discounts Get in touch with Megan White-Jones LinkedIn Cloud Decisions are proud to be selected by Microsoft UK for their 'Partner Talent Services' initiative. We are able to connect you with some of the best Microsoft cloud career opportunities within the Partner ecosystem. Our Talent Specialists are also Microsoft certified in Azure, Microsoft 365, Azure Data + AI, Power Platform, Security and Dynamics 365, allowing us to have conversations at depth with you about your technical experience. Whether this role is right for you or not we can also connect you with other opportunities to suit your background in to all 6 Microsoft solution areas.

Overview Onsite Service Desk Engineer - Central London To 30k + Exceptional Benefits Package Want to work in a meaningful environment, surrounded by rich history and heritage? We're after a superstar Onsite Service Desk Engineer that wants to sharpen their skills within a world-class and state-of-the-art medical facility "Having worked for a number of IT companies - big and small, this one where you really do feel part of a Team, everyone is so friendly and helpful - there is always someone you can turn to if you need assistance and all the extra events they put on means you can bond as a Team - they offer loads of Training opportunities and if you want to progress they will assist and work to your strengths" - Current Employee Are you a seasoned Level 1 Service Desk Engineer looking to accelerate your career progression? If you are delivering outstanding customer service and excel in customer-facing positions, we invite you to connect with us! We are actively seeking individuals who not only thrive in their current roles but also aspire to swiftly advance to the position of a 2nd Line Engineer. About the Organisation We are currently seeking a dynamic individual to join a world class consultancy practice as a Level 1 Service Desk Engineer based at a World-renowned Medical Facility in London. The consultancies commitment lies in delivering top-notch IT support to clients, and we are in search of a talented individual to enhance the success of their service delivery team. About the Role As a Level 1 Service Desk Engineer, you will play a pivotal role in ensuring the seamless operation of the hospitals critical cloud and network infrastructure. Your duties encompass: Swiftly responding to inbound calls. Recording all customer issues, queries, and requests in the ticket management system. Providing Level 1 Server, Network, and Desktop Technical Support. Executing hardware configurations and software installations. Adhering to internal and customer Service Level Agreements (SLAs), with the escalation of concerns when necessary. Developing and maintaining customer-specific infrastructure documentation. Taking full ownership of problem resolution from start to finish. Managing client expectations through transparent communication. Technical Skills Active Directory MS Windows Office 365 Key Skills and Experience 2-3 years of experience in a technical role supporting SMEs. Demonstrated customer-facing experience. Familiarity with adherence to Service Level Agreements (SLAs). Experience within a broader service delivery function. Capability to support clients across multiple sites. Possessing creative, analytical problem-solving skills with an innovative approach. What to do next? Cloud Decisions are proud to be part of Microsoft UK's Partner Talent Services and able to you to connect with some of the best cloud career opportunities within the Microsoft Partner Network. Our Talent Specialists are also Microsoft certified in Microsoft Azure and Microsoft 365, allowing us to have conversations at depth with you about your technical/consulting experience. Whether this role is right for you or not we can also connect you with other opportunities to suit your background.

Power Platform - Process Automation Specialist Up to £58,000 Essex/Hybrid (majority remote) Overview We are proud to be partnering with a fast growing Private Equity backed IT Services Provider. An established technology business now into the early stages of their high growth journey and looking to build automated process solutions through leveraging Power Platform across the business (Operations, Technical Services, Delivery, Finance, Sales). The role This offers a unique opportunity to be creative in solving business process automation and integration needs as they look to build innovative business process solutions from use cases for both internal and external customers stakeholders. What you need Power Platform solutions experience Power Automate (creating automated business process solutions) Power BI (real time single pain dashboards for internal/external stakeholders) Reporting (real time customer reporting though system access) Power Apps creation for where appropriate Identifying use cases and designing/building solutions Internal stakeholder workshops to build automation requirements API integration/connection to existing systems across operations, services, delivery, finance, sales Knowledge and an interest in AI tools for innovative automation solutions In return you will join this growth focussed technology services organisation building their automation journey, and be given the freedom to create solutions to solve real business process problems. Applicants must be based in a commutable distance in Essex or the surrounding locations only For more information please apply or reach out direct to Jamie Elliss.

Overview Data Center / Network Manager To £52,500 + OnCall + Benefits Essex (Flexible Hybrid working) Who's it for We are proud to be partnering with a fast growing Private Equity backed Managed IT Services Provider. An established MSP now into the early stages of their high growth journey to build and expand to a 50M T/O business! They now need a networking data center manager to oversee the efficient running of their colocation data center. The Role Take ownership of installation projects and liaise with the Networking Solutions team and onboard/commission new customers to the data center. Provide day to day management and support of the networking / data center Support sales to answer technical questions for new customer proposals Assist with the maintenance of monitoring systems to provide alerting Pro-active maintenance relating to software and firmware updates of networking equipment Provide remote on call where required (approx. 1-2 needs a month but on call payments still remain) Manage Datacentres - power management, preparation of racks for new co-lo customers. Some basic admin tasks for ISP What's needed Strong Networking background and understanding of the following technologies Layer 2 understanding (ARP, MAC) IP Addressing & subnetting Spanning Tree Strong troubleshooting skills VPN Technologies IPSEC site to site SSLVPN Exposure to a range of Firewall vendors such as: Sophos XG, Cisco ASA / Firepower, Watchguard, Fortigate Demonstratable skills in managing firewalls and relating technologies such as: Zone based firewalling, NAT, Web, IPS & AV filtering policies, Device / User authentication integration Strong Switching skills and multi-vendor exposure Cisco IOS HP Aruba VLAN creation, management and trunking/tagging Cabling/connector types Wireless installation and support Experience with Ubiquiti Unifi and Meraki based deployments Understanding of different Internet connectivity types - FTTC/FTTP/Leased Line Understanding of Layer 3 routing protocols OSPF EIGRP BGP Experience with Windows servers and roles such as AD/DHCP/DNS/NPS Experience with Hyper-V / VMWare technologies Excellent customer facing manner Full UK Driving license

Infrastructure Monitoring & Support Engineer - 3 Positions Available! To £45,000 + Excellent Benefits (Negotiable for the right person) Hybrid Role with an Exceptional Number of Days off Work Location: London (SE1) or Newport in Wales (NP10) Enterprise Microsoft Consulting Partner Rapidly growing organization - 50% revenue growth last year Enviable Company Culture with an Inclusive and Fun Atmosphere "Without a doubt, the people within this organization are the best thing about working here. Everyone is friendly, down to earth, and happy to help which makes for a dynamic and caring work environment. I don't dread going into the office, I love it here" - Current Employee "A super-slick company in a booming sector - Work for a Multi-award-winning Group" Cloud Decisions have partnered with an ultra-high growth and super slick Consultancy practice. The consultancy is at a new stage of growth and fresh development pathways have been set to assist more clients with their transformation journeys into the Cloud and beyond. The consultancy offers high-level support to help them deliver their projects. Founded in 2006, this established group have acquired several successful IT companies all over the UK, opening an endless number of opportunities for ambitious Tech-wizards who want to progress in their career. As well as hosting on-prem solutions for enterprise level customers, this diverse and multi-skilled partner have fully submerged themselves within the Cloud, giving you exposure to a wide range of cutting-edge technologies. The Infrastructure Monitoring Engineer - The heartbeat of the support team The Infrastructure Monitoring Team is responsible for maintaining the health of the organization's estate (both customer and internal). This is achieved by maintaining a 24/7/365 engineer presence and responding to proactive and real-time alerting from a Remote Monitoring and Management (RMM) platform and carrying out investigation and remediation for areas covering availability, network health, storage capacity, antivirus, patching, backup jobs, performance, hardware issues and other infrastructure related issues. In a nutshell, you're the technological GP of the practice - a VIP! The art of work-life balance This is a hybrid working position working 4 days on, 4 days off, meaning 50% off your time can be off shift- chilling! Engineers are required to be office based during any weekday day shifts and can be fully remote for any shifts falling on a weekend or bank holiday. Visits to the various Data Centres will be required when on-site physical access is required (e.g., hardware swap outs), or to customer site for on-premise equipment. Shifts are 12 hours long (including a 1 hour lunch break mid-shift) A typical working pattern (based on a team of six) consists of the following shifts that will reset after eight weeks (this is the full time equivalent of a 38.5 hour week): Any shift that falls on the weekend will have the luxury of working from home. 4 x 07:00 - 19:00 Day Shifts 4 x Rest Days 4 x 07:00 - 19:00 Day Shifts 4 x Rest Days 4 x 19:00 - 07:00 Night Shifts 4 x Rest Days Key Responsibilities: Investigating why a device has gone offline (Server, Switch, Host, Firewall etc.) and carrying out remediation to restore service (restarting services via remote access or identifying if fault is hardware, power or network related) Providing details of where storage is being consumed on disks, SAN volumes, ESXi Host datastores etc. (and allocating more space where required by extending disks and provisioning more storage) Addressing issues with failed Veeam backup jobs and ensuring jobs are successfully re-run Making vendor warranty claims in the event of a hardware component failure (or escalating details to SysGroup sales for quotes if warranty not in place) Reviewing any failed Windows updates and reapplying (via the RMM Patch-on-Demand service) Diagnosing any issues with mail flow on Exchange servers (e.g. BackPressure) Investigating any performance related alerts of high CPU, Memory or Disk I/O to identify root cause and suggested remediation Reviewing AV activity to ensure threats have been quarantined, and manually updating AV definitions or programs when automatic updates have failed Previous Experience: Due to the nature of alert management, the Infrastructure Monitoring Engineers must be proficient at triaging and prioritizing multiple cases based on impact and severity, and efficiently work through and resolve cases though to completion and ensure active issues remain low. Applicants welcome from both MSPs and internal roles. You could have done IT Support in some capacity, but experience in a similar role is preferred Experience with Windows Server / VMWare is essential Experience with Exchange, Office 365, Active Directory is preferred What to do next simply get in touch/apply here! Cloud Decisions are proud to be part of Microsoft UK's Partner Talent Services and able to connect with some of the best cloud career opportunities within the Microsoft Partner Network. Our Talent Specialists are also Microsoft certified in Microsoft Azure and Microsoft 365, allowing us to have conversations at depth with you about your technical/consulting experience. Whether this role is right for you or not we can also connect you with other opportunities to suit your background

A leading cloud services provider in the UK seeks an experienced Microsoft 365 Project Engineer to implement Microsoft 365 solutions for SMB/SMC clients. This remote contract role requires strong expertise in Microsoft 365 delivery and migration, particularly with Exchange, Intune, and Azure. The position offers up to £400 per day for a 6-week contract and is a great opportunity to work with a high growth Microsoft Partner.

Overview Senior Professional Services Engineer Hybrid Remote To £65,000 + great benefits I'm working with a growing and Multi-Sector MSP who are looking to add a Professional Services Engineer to their ranks. Culturally they're a diverse bunch, placing people and a passion for technology at the forefront of what they do. Boasting a diverse client list and a flexible style of working, this organisation is primed for further success over 2024 and beyond. Make this role your own, contribute new ideas + methodologies, and bring your expertise to the table. Responsibilities Oversee the delivery of technical projects, adhering to agreed-upon scope, timelines, and budget etc Serve as a dedicated escalation point for the Helpdesk Conduct Technical Pre-sales activities, engaging with clients to understand their requirements and providing comprehensive technical solutions that align with their needs and expectations Facilitate seamless Client Onboarding/Offboarding processes, guiding clients through the transition Carry out site surveys and create relevant documentation Maintain accurate and up-to-date technical documentation Work closely with the Head of Operations on the development and implementation of new initiatives, leveraging technical insights and expertise to drive innovation and continuous improvement across the organisation Technical Experience Required Experience Microsoft Endpoint Manager/Microsoft Intune Experience with Azure, (Azure Active Directory / Entra ID, Azure Vms etc) Deployment of Microsoft 365 products, including SharePoint/OneDrive and Teams Management and troubleshooting of Windows Server , including Remote Desktop Services, Active Directory, AD Sync Hands-on technical knowledge of LAN/WAN, Routing, Switching, Cisco, Meraki, firewalls, VLANs, VPNs and network segmentations Understanding of virtualization technologies e.g VMware and Hyper-V Understanding of security concepts, compliance and governance Technically certified MS-100, MS-101, MS-500, AZ-104, AZ-140, MD-100, MD-101 CCNA of equivalent experience Sound interesting? Then submit your CV and we'll have a confidential conversation about you and your future!

Infra/Cloud Project Manager - MSP Services To £60k + Benefits Hybrid + 3-4 days Remote (SE customers + London or Essex offices) Opportunity to be Head Project Management Overview We are partnering with a fast growing Private Equity backed Managed IT Services Provider. An established MSP and Microsoft Partner business now into the early stages of their high growth journey to build and expand to a 50M T/O business. This role offers the opportunity to join at an exciting time where newly created roles like this Project Manager position are being created. It also provides the potential to become the Head of Project Management and to establish PMO/PM services and build a team as success grows. They require an experienced and adaptable Project Manager who has worked at the outset to meet client milestones and manage the project's billing elements. You will work with internal teams and the customer from project kickoff to manage key stakeholders, internal teams, and the project through to solutions and service build/deployment. As a successful MSP operating in the SME Split across Managed IT services and Professional IT services, you will offer customers a best-in-class technology project management service and have the opportunity to contribute ideas on how projects can be run more effectively, as well as access to templates and project documentation. Projects can/will include EUC/Desktop - Microsoft 365/MFA/Conditional Access/AVD Cloud Services - Azure / Private Cloud / Data Center Security (Microsoft Defender, Endpoint) Device Management (MDM, Intune) Networking (Routing, firewalls) Project Transition (in/out of service/BAU) What do you need? Solid Project Management experience in a similar IT services environment Ideally have infrastructure, cloud, workplace or networking project experience PRINCE2 qualified (practitioner ideally) Strong stakeholder management and relationship-building skills Full UK Right to Work Experience with SME and SMC size customer organisations In return you will join a growth-focused technology services organisation building their Microsoft profile and other vendor partnerships, investing in technical staff via certification pathways, and driving forward their commercial and technical operations to build best-in-class teams where you can develop your career and grow with the organisation. For more information reach out to Jamie Elliss for a confidential conversation.

Overview Dynamics 365 Supply Chain Management Consultant Up to £60K + Benefits Remote Cloud Decisions have partnered with one of Microsoft's highest growth Digital technology Partners specifying in Dynamics - Microsoft Gold Partner + Inner Circle Partner for Business Applications 2021/22 with over 20 years' experience delivering Microsoft ERP and CRM solutions you will be in good company, alongside some of the country's very best Dynamics professionals. They are currently seeking a Microsoft Dynamics 365 SCM Consultant to join their Microsoft Business Apps Practice, one of the top UK Dynamics practices nationwide + growing across a range of industries. Summary Progress your career in a rewarding environment working with brilliant people, where you will build and lead a rapidly growing team. This is an exciting opportunity to join a growing business that's in the top 1% of Microsoft business applications partners worldwide. Our client is a high growth digital technology business dedicated to helping organisations undergo digital transformation, step by step with Microsoft. To support our continuous growth, we are looking for Senior Dynamics F&SCM Consultants to join our growing team. You will deliver high profile and high value Dynamics AX/365 projects and have a proven track record in customer engagement and application consultancy. You will utilise your experience and consulting skills to: Primary accountabilities Carry out pre-sales engagements; Work with customers to understand and define their business processes and to configure Dynamics AX/365 accordingly; Assist customers with configuration tasks, data migration and end-to-end testing; Provide end-user training courses; Design and test customisations to the Dynamics AX/365 system; Participate in go-live stages of project; Ensure projects remain on track through daily communications with the customer and/or project manager; Participate in informal or formal design and architecting sessions with fellow consultants; Supervise and mentor consultants. About you You will demonstrate leadership qualities and possess skills and expertise in the following areas: Significant experience with Dynamics AX or Dynamics 365 for Finance including: Financials, General Ledger/ PL/ SL/ Fixed Assets/ VAT and Budgeting; Finance and configuration in Stock/Trade & Logistics / Procurement; Project Accounting; Fixed Assets; Finance Manufacturing; Timesheets; Expenses; Comprehensive knowledge of Microsoft Excel/Atlas used as a reporting and/or data cleansing tool; Strengths in requirements gathering and process mapping; System configuration experience; Software design experience; Leading formal or informal training sessions, workshops, and presentations. What they offer you Whilst our client are committed to stretching standards and being in the top 1% of practices globally they pride themselves on a commitment to work life balance their company benefits include but are not limited to; Flexible hybrid home and office working 34 days' annual leave (inclusive of all bank and public holidays) with the option to buy and sell more Private medical cover Permanent health insurance Life insurance 5% contributory pension And many more . Get in touch with Megan White-Jones LinkedIn - Megan White-Jones 'Cloud Decisions are proud to be selected by Microsoft UK for their 'Partner Talent Services' initiative. We are able to connect you with some of the best Microsoft cloud career opportunities within the Partner ecosystem. Our Talent Specialists are also Microsoft certified in Azure, Microsoft 365, Azure Data + AI, Power Platform, Security and Dynamics 365, allowing us to have conversations at depth with you about your technical experience. Whether this role is right for you or not we can also connect you with other opportunities to suit your background in to all 6 Microsoft solution areas.'

Overview Cloud Decisions are working with a high growth Microsoft Partner who are looking for an experienced Microsoft 365 Project Engineer to join thier team to support on the delviery of key customer projects. You will be responsible for delivering and implementing Microsoft 365 solutions for SMB/SMC clients, including M365 Tennant migrations, Exchange / Mailbox migrations, Intune, Azure / MFA / Conditional Access and other related technologies. You will also provide technical support and guidance to clients and internal teams throughout the project lifecycle. Contract Inside IR35 Contract 6 week contract Remote working Work with a high growth Microsoft Partner Up to £400 per day Experience Required You will be an experienced M365 Project Engineer, ideally with experience working in a customer facing MSP environment with experience across: Microsoft 365 project delivery / implementation Strong knowledge of Microsoft 365 products and services, especially Exchange Online, Intune and Azure AD Experience in migrating mailboxes from on-premise or other cloud platforms to Exchange Online Experience in configuring and managing Intune policies and devices Experience in setting up and enforcing Azure / MFA / Conditional Access rules and policies Experience with Sharepoint Experience in troubleshooting and resolving Microsoft 365 issues On-premise infrastructure skills (nice to have) What to do next simply get in touch/apply here! Cloud Decisions are proud to be part of Microsoft UK's Partner Talent Services and able to you to connect with some of the best cloud career opportunities within the Microsoft Partner Network. Our Talent Specialists are also Microsoft certified in Microsoft Azure and Microsoft 365, allowing us to have conversations at depth with you about your technical/consulting experience. Whether this role is right for you or not we can also connect you with other opportunities to suit your background