Soho House & Co
The Role The Head of Learning & Development (UK Operations and Support functions) will set the strategic vision for organisational learning across the region, creating a culture of lifelong development that enhances capability, strengthens leadership, and prepares the business for the future. The Role The Head of Learning & Development (UK Operations and Support functions) will set the strategic vision for organisational learning across the region, creating a culture of lifelong development that enhances capability, strengthens leadership, and prepares the business for the future. This role will oversee the full spectrum of the employee development lifecycle - from talent frameworks and assessment to development planning, succession management, performance optimisation, and feedback. With responsibility for leading a regional L&D team and working closely with senior stakeholders, the role will ensure alignment with global people strategy, while tailoring initiatives to meet the evolving needs of the UK & EU business, including driving innovation and embedding new technologies such as AI to transform the way we learn and work. Main Duties Strategy Delivery Define and champion the L&D strategy for UK with the People Director, aligned with business objectives and the global people agenda. Embed a culture of continuous learning, growth, and adaptability across all levels of the organisation. Anticipate emerging business and industry skills needs, integrating them into workforce planning and learning solutions. Entry Talent Programmes Collaborate with teams to curate a bespoke graduate programme that can be scaled and rolled out across all regions of the business Project budgeting requirements and create solutions for constraints that may impact delivery. Focus on apprenticeships, graduate programme, management in training and internships. Talent & Leadership Development Design and implement regional Talent Framework, ensuring clarity around capabilities, behaviours and growth pathways. Oversee talent assessment and development planning processes, enabling employees and leaders to identify and close capability gaps. Partner with Head of L&D EU, HR and Leadership teams to ensure robust succession planning and sustainable talent pipelines. Implement and manage 360 feedback processes to support leadership self-awareness, development and high-performance. Leadership & Organisational Development Drive the design and delivery of leadership development pathways, through programmes such as MIT and leadership apprenticeships, to strengthen manager and leader capability Design and launch a global mentorship programme that promotes cross-regional knowledge sharing, leadership readiness and inclusive growth. Oversee the Manager in Training (MIT) programme, ensuring consistency, quality, and alignment with business needs across regions. Lead learning initiatives for support office teams, including AI and digital transformation, to build future-ready skills across the business. Collaboration & Influence Act as a trusted advisor to senior leadership, providing insights into talent development, organisational capability and succession planning. Build strong partnerships with functional leaders to align learning initiatives with business objectives. Collaborate with global L&D peers to shape global strategy while tailoring solutions for regional needs. Represent Soho House externally with training providers, universities and professional bodies to enhance our learning offering and employer brand. Team Leadership & Development Directly lead and develop a regional L&D team (3 L&D Managers in the UK), ensuring delivery excellence and consistency. Coach and mentor L&D managers, creating a high-performance culture and supporting their career growth. Build capability within the L&D function to innovate, influence and deliver measurable business impact. Measurement & Impact Define success metrics for L&D initiatives, using data, feedback and business outcomes to demonstrate ROI. Continuously review and refine programmes to maximise organisational performance, employee engagement and long term growth. Required Skills/Qualifications Proven experience leading L&D strategy at regional or global level, with a focus on organisational and leadership development. Strong track record in designing and embedding talent frameworks, succession planning, and performance management processes. Experience implementing mentorship, leadership, and management development programmes at scale. Influential leader, able to shape thinking and gain buy-in from senior stakeholders. Strategic thinker with operational excellence, able to deliver both vision and measurable impact. Experience working in hospitality operations is desired and delivering training and coaching in the hospitality industry is essential. Benefits Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. Annual Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rates Private Health and Dental Care Weekly Pay Life Assurance Up to 50% Staff Discount on Cowshed & Soho Home In Office Dog Policy on Fridays Season Ticket Loan Christmas Office Closure In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
The Role The Head of Learning & Development (UK Operations and Support functions) will set the strategic vision for organisational learning across the region, creating a culture of lifelong development that enhances capability, strengthens leadership, and prepares the business for the future. The Role The Head of Learning & Development (UK Operations and Support functions) will set the strategic vision for organisational learning across the region, creating a culture of lifelong development that enhances capability, strengthens leadership, and prepares the business for the future. This role will oversee the full spectrum of the employee development lifecycle - from talent frameworks and assessment to development planning, succession management, performance optimisation, and feedback. With responsibility for leading a regional L&D team and working closely with senior stakeholders, the role will ensure alignment with global people strategy, while tailoring initiatives to meet the evolving needs of the UK & EU business, including driving innovation and embedding new technologies such as AI to transform the way we learn and work. Main Duties Strategy Delivery Define and champion the L&D strategy for UK with the People Director, aligned with business objectives and the global people agenda. Embed a culture of continuous learning, growth, and adaptability across all levels of the organisation. Anticipate emerging business and industry skills needs, integrating them into workforce planning and learning solutions. Entry Talent Programmes Collaborate with teams to curate a bespoke graduate programme that can be scaled and rolled out across all regions of the business Project budgeting requirements and create solutions for constraints that may impact delivery. Focus on apprenticeships, graduate programme, management in training and internships. Talent & Leadership Development Design and implement regional Talent Framework, ensuring clarity around capabilities, behaviours and growth pathways. Oversee talent assessment and development planning processes, enabling employees and leaders to identify and close capability gaps. Partner with Head of L&D EU, HR and Leadership teams to ensure robust succession planning and sustainable talent pipelines. Implement and manage 360 feedback processes to support leadership self-awareness, development and high-performance. Leadership & Organisational Development Drive the design and delivery of leadership development pathways, through programmes such as MIT and leadership apprenticeships, to strengthen manager and leader capability Design and launch a global mentorship programme that promotes cross-regional knowledge sharing, leadership readiness and inclusive growth. Oversee the Manager in Training (MIT) programme, ensuring consistency, quality, and alignment with business needs across regions. Lead learning initiatives for support office teams, including AI and digital transformation, to build future-ready skills across the business. Collaboration & Influence Act as a trusted advisor to senior leadership, providing insights into talent development, organisational capability and succession planning. Build strong partnerships with functional leaders to align learning initiatives with business objectives. Collaborate with global L&D peers to shape global strategy while tailoring solutions for regional needs. Represent Soho House externally with training providers, universities and professional bodies to enhance our learning offering and employer brand. Team Leadership & Development Directly lead and develop a regional L&D team (3 L&D Managers in the UK), ensuring delivery excellence and consistency. Coach and mentor L&D managers, creating a high-performance culture and supporting their career growth. Build capability within the L&D function to innovate, influence and deliver measurable business impact. Measurement & Impact Define success metrics for L&D initiatives, using data, feedback and business outcomes to demonstrate ROI. Continuously review and refine programmes to maximise organisational performance, employee engagement and long term growth. Required Skills/Qualifications Proven experience leading L&D strategy at regional or global level, with a focus on organisational and leadership development. Strong track record in designing and embedding talent frameworks, succession planning, and performance management processes. Experience implementing mentorship, leadership, and management development programmes at scale. Influential leader, able to shape thinking and gain buy-in from senior stakeholders. Strategic thinker with operational excellence, able to deliver both vision and measurable impact. Experience working in hospitality operations is desired and delivering training and coaching in the hospitality industry is essential. Benefits Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. Annual Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rates Private Health and Dental Care Weekly Pay Life Assurance Up to 50% Staff Discount on Cowshed & Soho Home In Office Dog Policy on Fridays Season Ticket Loan Christmas Office Closure In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House & Co
The Role The Chief Development Officer (CDO) is the single point of accountability for all property development activity across Soho House & Co worldwide. Based in London, the CDO owns the development lifecycle end-to-end. Inclusive of, Acquisition, Design and Construction for every new House, hotel and mixed-use site globally. The role is accountable for turning the group's growth strategy into a deliverable, well-governed pipeline with accountability for overall timescales. This newly consolidated role gives the business clear ownership of development outcomes - on programme, on budget, and on brand - from site identification through to opening handover. Given the scale and complexity of the US pipeline, deep, hands on US development expertise is essential. Key Responsibilities Single point of accountability for global development Own the full development lifecycle end-to-end - Acquisition, Design and Construction - for every project globally, acting as the single escalation point for status, risk and decision-making. Consolidate currently fragmented regional development functions into one global operating model, with clear standards, governance and reporting into the Executive Committee and Board. Build and maintain a global pipeline tracker and reporting cadence that gives the CEO, CFO and Board a single, reliable view of every project's status, budget and risk. Establish and chair the global development approvals framework, including sign-off on development briefs and budgets ahead of Board submission, and set financial authority levels for regional development teams. Acquisition & site strategy Lead site identification, feasibility and appraisal for new Houses and related developments, partnering with Real Estate, Finance and Operations. Structure and negotiate development agreements, leases, joint ventures and construction contracts with landlords, developers and investment partners. Own capital appraisal and investment case development for new sites, working closely with Finance on returns, funding and board approval requirements. Own legal due diligence and negotiate global Framework Agreements with preferred contractors, consultants and suppliers, ensuring consistent commercial terms across markets. Design & construction Oversee design development and construction delivery across all markets, ensuring every project is true to Soho House brand, design language and member experience standards. Set and enforce global development standards, playbooks and specifications, adapted appropriately for local planning, building and cultural context. Manage architects, designers, general contractors and specialist consultants, ensuring robust project controls on programme, cost and quality. Programme, budget and risk ownership Hold end-to-end accountability for capital budgets across the global development portfolio, including cost control, forecasting and variance management. Identify, own and mitigate development risk - planning, regulatory, construction and commercial - across multiple jurisdictions and legal frameworks simultaneously. Ensure robust health & safety, sustainability and compliance standards are embedded in every project from design through to completion. Establish and own a global change control framework, ensuring material scope, cost or programme changes are escalated, approved and tracked consistently across every project and region. Own the development to operations handover process globally, ensuring operational readiness and pre-opening requirements are consistently met before launch. Global market leadership Act as the senior executive owner of the global development pipeline, bringing direct, current expertise in global planning, permitting, construction and delivery models. Build and maintain relationships with global developers, landlords, contractors and local authorities to support continued growth. Leadership & stakeholder management Build, lead and develop a high performing global development team, including regional leads across EMEA, the Americas and APAC. Act as a credible, senior voice with the Board, investors, joint venture partners and external advisors on all matters relating to development. Partner closely with the CEO, CFO, Chief Membership Officer and regional Managing Directors to ensure development plans align with commercial and brand strategy. Chair a global development steering committee - bringing together regional leads, Finance and Operations - as the standing forum for reviewing pipeline status, risk and decisions. Experience Required We are looking for a senior development leader with a strong track record in complex, multi-site, global real estate or hospitality development, and genuine credibility operating at Board level. 20+ years' experience in property, real estate or hospitality development, including significant time at Director or C suite / Executive Committee level. Proven delivery of complex, global development programmes - multiple concurrent projects, across multiple countries, legal systems and construction markets. Deep, current US development expertise - planning, permitting, construction procurement and delivery models in key US markets - is essential, not preferred. End-to end development background spanning acquisition, design and construction (A/D/C), rather than a single specialism within the development lifecycle. Multi disciplinary development business with a proven track record of hospitality success. The individual will be able to showcase premium projects working with practical experience to bring to the table. Background from a comparable luxury or lifestyle hospitality brand would be advantageous (for example Rosewood, Four Seasons, Capella or Edition) or a major branded hotel group (for example Hilton or Marriott), or an equivalent premium real estate developer. Strong commercial and financial acumen - comfortable owning multi-million-pound capital budgets, investment appraisals and Board-level reporting. Demonstrated people leadership - has built and led global, multi-regional teams and can operate as a credible, unifying leader across a historically fragmented function. Executive presence and stakeholder management - able to represent development at Board level and manage relationships with landlords, JV partners, contractors and regulators. Willingness to travel extensively, with regular time in the USA and other regional markets, while being based full time in London.
The Role The Chief Development Officer (CDO) is the single point of accountability for all property development activity across Soho House & Co worldwide. Based in London, the CDO owns the development lifecycle end-to-end. Inclusive of, Acquisition, Design and Construction for every new House, hotel and mixed-use site globally. The role is accountable for turning the group's growth strategy into a deliverable, well-governed pipeline with accountability for overall timescales. This newly consolidated role gives the business clear ownership of development outcomes - on programme, on budget, and on brand - from site identification through to opening handover. Given the scale and complexity of the US pipeline, deep, hands on US development expertise is essential. Key Responsibilities Single point of accountability for global development Own the full development lifecycle end-to-end - Acquisition, Design and Construction - for every project globally, acting as the single escalation point for status, risk and decision-making. Consolidate currently fragmented regional development functions into one global operating model, with clear standards, governance and reporting into the Executive Committee and Board. Build and maintain a global pipeline tracker and reporting cadence that gives the CEO, CFO and Board a single, reliable view of every project's status, budget and risk. Establish and chair the global development approvals framework, including sign-off on development briefs and budgets ahead of Board submission, and set financial authority levels for regional development teams. Acquisition & site strategy Lead site identification, feasibility and appraisal for new Houses and related developments, partnering with Real Estate, Finance and Operations. Structure and negotiate development agreements, leases, joint ventures and construction contracts with landlords, developers and investment partners. Own capital appraisal and investment case development for new sites, working closely with Finance on returns, funding and board approval requirements. Own legal due diligence and negotiate global Framework Agreements with preferred contractors, consultants and suppliers, ensuring consistent commercial terms across markets. Design & construction Oversee design development and construction delivery across all markets, ensuring every project is true to Soho House brand, design language and member experience standards. Set and enforce global development standards, playbooks and specifications, adapted appropriately for local planning, building and cultural context. Manage architects, designers, general contractors and specialist consultants, ensuring robust project controls on programme, cost and quality. Programme, budget and risk ownership Hold end-to-end accountability for capital budgets across the global development portfolio, including cost control, forecasting and variance management. Identify, own and mitigate development risk - planning, regulatory, construction and commercial - across multiple jurisdictions and legal frameworks simultaneously. Ensure robust health & safety, sustainability and compliance standards are embedded in every project from design through to completion. Establish and own a global change control framework, ensuring material scope, cost or programme changes are escalated, approved and tracked consistently across every project and region. Own the development to operations handover process globally, ensuring operational readiness and pre-opening requirements are consistently met before launch. Global market leadership Act as the senior executive owner of the global development pipeline, bringing direct, current expertise in global planning, permitting, construction and delivery models. Build and maintain relationships with global developers, landlords, contractors and local authorities to support continued growth. Leadership & stakeholder management Build, lead and develop a high performing global development team, including regional leads across EMEA, the Americas and APAC. Act as a credible, senior voice with the Board, investors, joint venture partners and external advisors on all matters relating to development. Partner closely with the CEO, CFO, Chief Membership Officer and regional Managing Directors to ensure development plans align with commercial and brand strategy. Chair a global development steering committee - bringing together regional leads, Finance and Operations - as the standing forum for reviewing pipeline status, risk and decisions. Experience Required We are looking for a senior development leader with a strong track record in complex, multi-site, global real estate or hospitality development, and genuine credibility operating at Board level. 20+ years' experience in property, real estate or hospitality development, including significant time at Director or C suite / Executive Committee level. Proven delivery of complex, global development programmes - multiple concurrent projects, across multiple countries, legal systems and construction markets. Deep, current US development expertise - planning, permitting, construction procurement and delivery models in key US markets - is essential, not preferred. End-to end development background spanning acquisition, design and construction (A/D/C), rather than a single specialism within the development lifecycle. Multi disciplinary development business with a proven track record of hospitality success. The individual will be able to showcase premium projects working with practical experience to bring to the table. Background from a comparable luxury or lifestyle hospitality brand would be advantageous (for example Rosewood, Four Seasons, Capella or Edition) or a major branded hotel group (for example Hilton or Marriott), or an equivalent premium real estate developer. Strong commercial and financial acumen - comfortable owning multi-million-pound capital budgets, investment appraisals and Board-level reporting. Demonstrated people leadership - has built and led global, multi-regional teams and can operate as a credible, unifying leader across a historically fragmented function. Executive presence and stakeholder management - able to represent development at Board level and manage relationships with landlords, JV partners, contractors and regulators. Willingness to travel extensively, with regular time in the USA and other regional markets, while being based full time in London.
