NEWLON HOUSING TRUST

Salary: £43,082 per annum plus opportunity to earn up to 5% performance related pay Contract: Full-time, permanent Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for an experienced individual to join our Homeownership Services team and manage the day-to-day functions of homeownership services and transactions. You will provide a highly proactive and customer-focused resales and staircasing service, which will include remortgages, probate enquiries, freehold/leasehold disposals, solicitor enquiries, lease extensions/variations, and repossessions/forfeitures. With proven experience and working knowledge in property transactions, residential conveyancing and a variety of homeownership products and current housing legislation, you will have a proven track record of providing customer service to a range of customers in a housing environment, along with good administration and IT skills and good planning and organisational skills with the ability to manage a large and varied workload. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply, please visit our website via the apply button. Closing date: 23:59 on Tuesday 25 August 2026 Interviews will be held in person at our offices in Hale Village on Wednesday 2 September 2026 Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.

Homeownership Services Administrator Contract: Full-time, permanent Salary: £34,975 per annum plus opportunity to earn up to 5% performance related bonus Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an exciting opportunity for an enthusiastic and customer-focused administrator with excellent organisational skills to join our team. As part of our Homeownership Services team your duties will be focused on a variety of leasehold sales transactions whilst forming good working relationships with external agencies including managing agents, solicitors, surveyors and lenders. You will be required to participate in all sales activities and events as and when required. A self-starter, you will feel confident working on your own initiative and have the ability to plan and organise your own workload, as well as working as a key member of the team. You will also provide support to colleagues in this small but very busy team and have experience in a customer focused environment with excellent telephone and written communication skills. With proven customer service experience in a busy working environment, you will be able to deal effectively and efficiently with members of the public both via verbal and written communication. Some knowledge of property sales and housing legislation is essential, along with good administration and IT skills with the ability to manage a large and varied workload. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply, please visit our website. Closing date is 23:59 on Tuesday 8 September 2026 Interviews will be held at the Newlon Head Office on Thursday 17 September 2026 Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. No agencies please.

Contract: Full-time, permanent Salary: £34,975 per annum plus opportunity to earn up to 5% performance related bonus Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an exciting opportunity for an enthusiastic and customer-focused administrator with excellent organisational skills to join our team. As part of our Homeownership Services team your duties will be focused on a variety of leasehold sales transactions whilst forming good working relationships with external agencies including managing agents, solicitors, surveyors and lenders. You will be required to participate in all sales activities and events as and when required. A self-starter, you will feel confident working on your own initiative and have the ability to plan and organise your own workload, as well as working as a key member of the team. You will also provide support to colleagues in this small but very busy team and have experience in a customer focused environment with excellent telephone and written communication skills. With proven customer service experience in a busy working environment, you will be able to deal effectively and efficiently with members of the public both via verbal and written communication. Some knowledge of property sales and housing legislation is essential, along with good administration and IT skills with the ability to manage a large and varied workload. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply, please visit our website via the apply button. Closing date is 23:59 on Tuesday 8 September 2026 Interviews will be held at the Newlon Head Office on Thursday 17 September 2026 Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. No agencies please.

Salary: £44,547 per annum plus opportunity to earn up to 5% performance related bonus Contract: Full-time, fixed-term contract until march 2027 Location: Hale Village, London, N17, across Newlon stock and hybrid working Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for an experienced individual with first class customer service skills to join our Homes and Lettings Team and establish positive relationships between Newlon and all our residents, new and existing. Working closely with Local Authorities, Nominated Agencies and other stakeholders, you will be part of a team responsible for ensuring the successful letting of Newlon's empty properties, the beginning and ending of tenancies and establishing new customers in their homes. You will effectively be the 'face of Newlon' for new residents. With proven experience in a customer service delivery role and working in a housing setting, you will have excellent communication skills, demonstrable empathy with the needs of residents and a genuine commitment to resolving their housing issues. You will also have a genuine working knowledge of letting properties within target and maximising the best use of Newlon properties. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply, please visit our website via the apply button. Closing date: 23:59 on Wednesday 10 June 2026 Interviews will be held in person at our offices in Hale Village week commencing Monday 22 June 2026 Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.

Salary: £39,512 per annum plus opportunity to earn up to 5% performance related pay Contract: full-time, permanent Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. Your role will be to take responsibility for ensuring that all properties are compliant with all compliance obligations, working in a team managing the following compliance streams: gas safety, water safety, asbestos, electrical safety, fire safety and lift LOLER requirements. Working with the Building Compliance Manager, you will deliver a high quality and robust compliance service, ensuring reactive works, planned works and servicing programmes are delivered effectively, on time and to required standards. Ensuring all databases remain compliant and are up to date, you will take responsibility for ensuring the completion of works within required timeframes and verifying the quality and value for money provided to our residents and other stakeholders, maintaining a reliable and consistent service. Having previously worked in a similar role, you will have substantial compliance experience and will ideally be a member of a relevant body such has IOSH, RICS, CIOB, RIBA, CIBSE or IFSM. You will need to hold a health and safety qualification such as NEBOSH or IOSH. You will also need demonstrable experience and knowledge of current housing related legislation of compliance workstreams as well as experience of managing Health and Safety via regulations. The successful candidate will need to have experience working on fire contracts (Compliance) and fire safety tasks as well as general understanding/experience in other compliance areas. An excellent communicator with a focus on providing high quality customer service, you will be able to build rapport with residents and maintain effective working relationships. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. We currently offer the opportunity to work up to 2 days at home (depending on the role), however your first 3-months will be office based so you can complete the necessary training. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale For further information and details of how to apply, please visit our website via the apply button. Closing date: 23:59 on Monday 25 May 2026. Interviews will be held at the Newlon Head Office on Tuesday 2 June 2026. Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.

Salary: £24,509 per annum plus opportunity to earn up to 5% performance related pay Part-time, 28 hours per week across five days (working arrangement to be agreed). Office based Contract: part-time, permanent Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for an experienced administrator to join us in this customer delivery role within our Income team. With responsibility for monitoring, managing and collecting lower level, early stage, former tenant and sundry debts, you will ensure effective liaison with residents and partners such as debt collection agencies and internal departments and that all administration records and systems are accurately maintained. You will also undertake other general administrative duties including taking minutes, arranging meetings and managing post streams. You will have proven experience successfully delivering administrator duties in a customer service delivery environment and have some knowledge of the principles of debt recovery. First class communication skills are essential, along with the ability to empathise with the needs of residents and a genuine commitment to resolving issues. You will also have excellent organisational skills and be able to manage a varied workload with multiple and competing deadlines. In return, you can expect 27 days holiday (pro-rated), a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply, please visit our website via the apply button. Closing date: 23:59 on Thursday 21 May 2026. Interviews will be held at the Newlon Head Office on Monday 1 June 2026. Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.

Salary: £67,483 per annum plus opportunity to earn up to 5% performance related pay Contract: Full-time, permanent Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for an experienced Planned Works Manager to join us in a new Planned Works team. Overseeing the delivery of all Newlon's capital and cyclical planned works programmes, you will be responsible for managing the on-site delivery of all workstreams, with a focus on quality, cost control and customer satisfaction. You will manage and support the Planned Works team, liaise with, and manage, contractors, consultants and residents to ensure all works are delivered on time and to the highest standards and ensure tight financial control of work programmes in order to ensure they are completed on time and to budget. With an HNC, or equivalent, in Building/Construction, and CIOB/RICS membership, you will have substantial proven experience in a property surveying, site inspector or quality management role delivering large value planned works programmes. You will have excellent knowledge of current housing law and regulations, as well as industry standards, and demonstrable experience of writing in depth inspection reports, and preparing schedules of work and programming. You will also have first class project management skills and the ability to work under pressure and to deadlines. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply, please visit our website via the apply button. Closing date: 12:00 on Friday 22 May 2026 Interviews will be held in person at our offices in Hale Village on Monday 1 June 2026 Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.

Salary: £38,433 per annum plus opportunity to earn up to 5% performance related pay Contract: Full-time, permanent Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for an experienced Resident Liaison Officer with excellent customer service skills to join our new Planned Works Team. Taking the lead in all resident liaison work, you will be the main point of contact between the Planned Works Team and residents. You will build and maintain a trusting relationship with residents, ensuring they are proactively kept informed about all planned works, and that all queries are answered promptly and professionally. You will work collaboratively across teams and departments as well as liaise with external stakeholders and contractors when necessary. First class customer service and administrative skills are a must for this role, along with experience working in a construction-related customer-led service environment. You will be able to develop and manage programmes of resident involvement and engagement, and have experience in budget management and contractor staff supervision. Excellent communication skills and a strong team ethic are essential, along with the ability to be flexible and travel as the role will require daily travel to and from site. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply, please visit our website via the apply button. Closing date: 12:00 on Friday 22 May 2026 Interviews will be held in person at our offices in Hale Village on Tuesday 2 June 2026 Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.

Assistant Director of Housing (Income & Investigations) Salary: £81,568 per annum plus opportunity to earn up to 5% performance related bonus Contract: Full time, fixed-term contract until March 2027 Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for a highly experienced professional to contribute to our corporate goals and play a lead role across the Income and Investigations teams. With responsibility for the overall running of the Income Team, Service Charge Team, Investigation Team and Financial Inclusion Team, you will ensure that each service is delivered to the highest possible standard and that resident expectations and needs are met. Our aim is to be a partner of choice because we build quality homes and environments, deliver exceptional services and can be trusted by all stakeholders, and you will play a role in helping to achieve this. With substantial experience in a senior management service delivery role and proven leadership skills, you will have experience in debt recovery and services charges, overseeing budgets, making financial decisions, working with performance data to drive improvements and the ability to manage hybrid teams. First class customer service and communication skills are essential as you will be delivering a service to meet the diverse needs of our residents, along with a broad knowledge of welfare benefits and regulatory and ombudsman requirements. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply, please visit our website. Closing date: 23:59 on Monday 18 May 2026 Interviews will be held in person at our offices in Hale Village on Wednesday 27 May 2026 Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.

Planned Works Resident Liaison Officer Salary: £38,433 per annum plus opportunity to earn up to 5% performance related pay Contract: Full-time, permanent Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for an experienced Resident Liaison Officer with excellent customer service skills to join our new Planned Works Team. Taking the lead in all resident liaison work, you will be the main point of contact between the Planned Works Team and residents. You will build and maintain a trusting relationship with residents, ensuring they are proactively kept informed about all planned works, and that all queries are answered promptly and professionally. You will work collaboratively across teams and departments as well as liaise with external stakeholders and contractors when necessary. First class customer service and administrative skills are a must for this role, along with experience working in a construction-related customer-led service environment. You will be able to develop and manage programmes of resident involvement and engagement, and have experience in budget management and contractor staff supervision. Excellent communication skills and a strong team ethic are essential, along with the ability to be flexible and travel as the role will require daily travel to and from site. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply, please visit our website. Closing date: 12:00 on Friday 22 May 2026 Interviews will be held in person at our offices in Hale Village on Tuesday 2 June 2026 Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.

Compliance Officer Salary: £39,512 per annum plus opportunity to earn up to 5% performance related pay Contract: full-time, permanent Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London click apply for full job details

Income Coordinator Salary: £24,509 per annum plus opportunity to earn up to 5% performance related pay Part-time, 28 hours per week across five days (working arrangement to be agreed). Office based Contract: part-time, permanent Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and ea click apply for full job details