We have a new role that sits within our Financial and Model Risk (FaM) Function for a Lead Analyst focused on Technical Model Validation. This is a 12-month Fixed Term Contract position. FaM are a trusted advisor and critical friend to the 1st line of defence click apply for full job details
May 12, 2026
Full time
We have a new role that sits within our Financial and Model Risk (FaM) Function for a Lead Analyst focused on Technical Model Validation. This is a 12-month Fixed Term Contract position. FaM are a trusted advisor and critical friend to the 1st line of defence click apply for full job details
We have a new role that sits within our Financial and Model Risk (FaM) Function for a Lead Analyst focused on Technical Model Validation. This is a 12-month Fixed Term Contract position. FaM are a trusted advisor and critical friend to the 1st line of defence click apply for full job details
May 12, 2026
Full time
We have a new role that sits within our Financial and Model Risk (FaM) Function for a Lead Analyst focused on Technical Model Validation. This is a 12-month Fixed Term Contract position. FaM are a trusted advisor and critical friend to the 1st line of defence click apply for full job details
The Environmental Performance Analyst will support the Environmental team by providing analytical insight, performance tracking and regulatory intelligence across the environmental and energy portfolio. The role holder will strengthen data quality, delivery oversight and awareness of external developments to support informed decision-making and effective governance click apply for full job details
May 11, 2026
Full time
The Environmental Performance Analyst will support the Environmental team by providing analytical insight, performance tracking and regulatory intelligence across the environmental and energy portfolio. The role holder will strengthen data quality, delivery oversight and awareness of external developments to support informed decision-making and effective governance click apply for full job details
About the roleWe're looking for a friendly, helpful person to join the team in our Chipping Sodbury branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different. This role will suit someone who's at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, policies and procedures as well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking telephone calls for our greater Customer Service area. Our benefits include: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with enhanced contributions Maternity, paternity and shared parental leave Extensive wellbeing support Life assurance (6 times annual salary) We reserve the right to close this advert early if we receive a high volume of suitable applicationsAbout youFor this role you'll be a people person and it'll be important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.To be successful in this role its essential you have: Current experience in a customer focused role (e.g. retail, hospitality or call centre) Experience of interacting directly with customers and providing a great service on a daily basis Good attention to detail with experience of processing customer details or data accurately Desirable experience will include: Experience of cash handling Following policies and processes Ability to deal with more challenging or sensitive customer situations About usIn 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
May 11, 2026
Full time
About the roleWe're looking for a friendly, helpful person to join the team in our Chipping Sodbury branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different. This role will suit someone who's at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, policies and procedures as well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking telephone calls for our greater Customer Service area. Our benefits include: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with enhanced contributions Maternity, paternity and shared parental leave Extensive wellbeing support Life assurance (6 times annual salary) We reserve the right to close this advert early if we receive a high volume of suitable applicationsAbout youFor this role you'll be a people person and it'll be important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.To be successful in this role its essential you have: Current experience in a customer focused role (e.g. retail, hospitality or call centre) Experience of interacting directly with customers and providing a great service on a daily basis Good attention to detail with experience of processing customer details or data accurately Desirable experience will include: Experience of cash handling Following policies and processes Ability to deal with more challenging or sensitive customer situations About usIn 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
The Environmental Performance Analyst will support the Environmental team by providing analytical insight, performance tracking and regulatory intelligence across the environmental and energy portfolio. The role holder will strengthen data quality, delivery oversight and awareness of external developments to support informed decision-making and effective governance click apply for full job details
May 11, 2026
Full time
The Environmental Performance Analyst will support the Environmental team by providing analytical insight, performance tracking and regulatory intelligence across the environmental and energy portfolio. The role holder will strengthen data quality, delivery oversight and awareness of external developments to support informed decision-making and effective governance click apply for full job details
The Environmental Performance Analyst will support the Environmental team by providing analytical insight, performance tracking and regulatory intelligence across the environmental and energy portfolio. The role holder will strengthen data quality, delivery oversight and awareness of external developments to support informed decision-making and effective governance click apply for full job details
May 09, 2026
Full time
The Environmental Performance Analyst will support the Environmental team by providing analytical insight, performance tracking and regulatory intelligence across the environmental and energy portfolio. The role holder will strengthen data quality, delivery oversight and awareness of external developments to support informed decision-making and effective governance click apply for full job details
The Combination of the Coventry Building Society and the Cooperative Bank creates the UK's 7th largest mortgage lender and a mutual retail banking alternative to the big banks. The Group Commercial Office will be integral to the future development of the customer proposition and the commercial success of the combined business. As a Product Performance Manager in the Homes team, the role holder w click apply for full job details
May 08, 2026
Full time
The Combination of the Coventry Building Society and the Cooperative Bank creates the UK's 7th largest mortgage lender and a mutual retail banking alternative to the big banks. The Group Commercial Office will be integral to the future development of the customer proposition and the commercial success of the combined business. As a Product Performance Manager in the Homes team, the role holder w click apply for full job details
About the role The Senior Analytics Model Developer is responsible for designing, developing & testing analytics models, which will be provided to our user community through different levels of Analytics & BI (ABI) curation depending on the needs of the audience, thus translating our core data products into measurable business value click apply for full job details
May 08, 2026
Contractor
About the role The Senior Analytics Model Developer is responsible for designing, developing & testing analytics models, which will be provided to our user community through different levels of Analytics & BI (ABI) curation depending on the needs of the audience, thus translating our core data products into measurable business value click apply for full job details
About the roleOur Customer Savings Contact Centre are looking for an Customer Service Manager to join them. This is an up to 12 month opportunity.This role is responsible for leading, coaching and inspiring a team of customer focused Telephone Advisors, who deliver a first class experience to our diverse range of customers, whilst responding to their queries efficiently and accurately.Being passionate about leading people, setting a customer service focused vision and delivering high standards are key responsibilities as well as making sure the team are equipped to be subject matter experts while providing a professional, effective and personal service to all our customers. Coaching, developing and ensuring the team grow and achieve their own personal development goals will be important.The role also includes being responsible for ensuring the team are available to answer customer enquiries in a timely manner to meet our department service levels, whilst adhering to Society processes, including verification and application processing.Other responsibilities include being a point of referral for all Contact Centre advisors, in particular with complaint management, support resolution and coaching for improvement. There are responsibilities of leading and owning champion roles, such as (but not exhaustive of) being the point of contact for overall performance in the contact centre or diversity and inclusion. You'll be passionate about your own personal growth, enjoy learning new things and sharing your knowledge and experience. Benefits: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Maternity, paternity and shared parental leave Extensive wellbeing support Life assurance (6 times annual salary) We reserve the right to close this advert early if we receive a high volume of suitable applications.About youFor this role you'll be customer focused, resilient and the ability to work effectively in a team and support your peers. You're a confident, positive leader with the ability to support your team, handle complex situations and deliver difficult messages when needed. To be successful in this role it's essential you have: Current experience managing a customer focused telephone team within financial services Experience of delivering high standards of customer service, in a fast paced environment Experience of coaching and developing team members Evidence of working with stakeholders at all levels, with the ability to persuade and influence The ability to interpret and solve complex issues Good communication and strong decision making skills Good proactive planning and organisation skills Experience of direct customer contact resolution Desirable experience will be: An understanding of relevant industry codes of practice Ability to improve processes and customer service This opportunity is a shifted, operational role based in our Binley, Coventry office. A hybrid working arrangement is in place with at least 2 or 3 days onsite required. What this looks like will be discussed during the recruitment process.About usIn January 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
May 08, 2026
Seasonal
About the roleOur Customer Savings Contact Centre are looking for an Customer Service Manager to join them. This is an up to 12 month opportunity.This role is responsible for leading, coaching and inspiring a team of customer focused Telephone Advisors, who deliver a first class experience to our diverse range of customers, whilst responding to their queries efficiently and accurately.Being passionate about leading people, setting a customer service focused vision and delivering high standards are key responsibilities as well as making sure the team are equipped to be subject matter experts while providing a professional, effective and personal service to all our customers. Coaching, developing and ensuring the team grow and achieve their own personal development goals will be important.The role also includes being responsible for ensuring the team are available to answer customer enquiries in a timely manner to meet our department service levels, whilst adhering to Society processes, including verification and application processing.Other responsibilities include being a point of referral for all Contact Centre advisors, in particular with complaint management, support resolution and coaching for improvement. There are responsibilities of leading and owning champion roles, such as (but not exhaustive of) being the point of contact for overall performance in the contact centre or diversity and inclusion. You'll be passionate about your own personal growth, enjoy learning new things and sharing your knowledge and experience. Benefits: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Maternity, paternity and shared parental leave Extensive wellbeing support Life assurance (6 times annual salary) We reserve the right to close this advert early if we receive a high volume of suitable applications.About youFor this role you'll be customer focused, resilient and the ability to work effectively in a team and support your peers. You're a confident, positive leader with the ability to support your team, handle complex situations and deliver difficult messages when needed. To be successful in this role it's essential you have: Current experience managing a customer focused telephone team within financial services Experience of delivering high standards of customer service, in a fast paced environment Experience of coaching and developing team members Evidence of working with stakeholders at all levels, with the ability to persuade and influence The ability to interpret and solve complex issues Good communication and strong decision making skills Good proactive planning and organisation skills Experience of direct customer contact resolution Desirable experience will be: An understanding of relevant industry codes of practice Ability to improve processes and customer service This opportunity is a shifted, operational role based in our Binley, Coventry office. A hybrid working arrangement is in place with at least 2 or 3 days onsite required. What this looks like will be discussed during the recruitment process.About usIn January 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
This 6 month fixed-term role sits within the Enterprise & Operational Risk team and focuses on building and embedding the new Group Enterprise Risk Management Framework while the ARCHER GRC tool continues to be developed. The role is centred on harmonising risk management practices across the Group and translating the ERMF into clear, practical guidance that supports consistent application by firs click apply for full job details
May 06, 2026
Full time
This 6 month fixed-term role sits within the Enterprise & Operational Risk team and focuses on building and embedding the new Group Enterprise Risk Management Framework while the ARCHER GRC tool continues to be developed. The role is centred on harmonising risk management practices across the Group and translating the ERMF into clear, practical guidance that supports consistent application by firs click apply for full job details
About the role We have 5 x Data Engineer opportunities, working in our Data and Analytics Delivery department. The Data Engineers will join the group on a 12-month fixed term contract to focus on the migration and integration of data into our new ecosystem. The Data Engineer will be designing, developing and testing quality data engineering solutions and will look to challenge and improve our proces click apply for full job details
May 05, 2026
Contractor
About the role We have 5 x Data Engineer opportunities, working in our Data and Analytics Delivery department. The Data Engineers will join the group on a 12-month fixed term contract to focus on the migration and integration of data into our new ecosystem. The Data Engineer will be designing, developing and testing quality data engineering solutions and will look to challenge and improve our proces click apply for full job details
We have a new role that sits within our Financial and Model Risk (FaM) Function for a Lead Analyst focused on Technical Model Validation. This is a 12-month Fixed Term Contract position. FaM are a trusted advisor and critical friend to the 1st line of defence click apply for full job details
May 04, 2026
Full time
We have a new role that sits within our Financial and Model Risk (FaM) Function for a Lead Analyst focused on Technical Model Validation. This is a 12-month Fixed Term Contract position. FaM are a trusted advisor and critical friend to the 1st line of defence click apply for full job details
Our AML team is responsible for ensuring the Society's compliance with regulations by operating defences in relation to money laundering, Sanctions and terrorist financing. We are now recruiting a Customer Due Diligence Analyst to join them. This is a 12 month opportunity. The role holder will be responsible for conducting comprehensive due diligence (including Enhanced Due Diligence) reviews on click apply for full job details
Apr 21, 2026
Full time
Our AML team is responsible for ensuring the Society's compliance with regulations by operating defences in relation to money laundering, Sanctions and terrorist financing. We are now recruiting a Customer Due Diligence Analyst to join them. This is a 12 month opportunity. The role holder will be responsible for conducting comprehensive due diligence (including Enhanced Due Diligence) reviews on click apply for full job details
