About the role The Payroll Manager plays a pivotal role in ensuring the Group's payroll and expenses are delivered accurately on time and in full compliance with UK legislation. Leading end-to-end payroll operations for circa 6000 employees, this role oversees monthly payroll processing, statutory and annual reporting, and acts as the go-to expert for complex payroll matters, helping to minimise risk while delivering a trusted, high-quality service to the business.They also are responsible for securely configuring systems, maintaining robust controls and using data and insight to continuously improve payroll and people processes.This is a people-focused leadership role, managing and developing a skilled payroll team of 6 Administrators through coaching, mentoring and knowledge-sharing. The Payroll Manager builds strong relationships with colleagues, senior leaders and external partners, including HMRC and key suppliers, to ensure a responsive, customer-focused service that supports organisational goals. They also deputise for the Senior Manager - People Services when required, contributing to wider People leadership. Why join our team: The role offers the opportunity to lead payroll projects and shape the future of payroll delivery, using Workday to modernise processes and drive efficiency. This is an ideal opportunity for a technically strong payroll professional who enjoys leading others, driving improvement and making a real impact across the organisation. Location & Hybrid Working: We operate on a team led hybrid approach with at least 2 days a week in the Coventry office. Our benefits include: 28 days holiday a year plus bank holidays (increasing to 30 days after 2 years' service) and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) We reserve the right to close this advert early if we receive a high volume of suitable applications About you For this role you'll need to have: Payroll team management experience; leads and develops others Strong, up-to-date technical payroll knowledge Experience processing complex/manual payrolls Highly organised, detail-focused, able to manage multiple cycles Strong numerical, analytical, and problem-solving skills Experience with HRIS, especially Workday Customer-focused, accountable, and decisive CIPP full membership Foundation Degree in Payroll (or equivalent) Experience in these areas would be helpful: Experience in complex or high-volume payroll environments Payroll process improvement and optimisation experience Workday implementation or enhancement exposure Broader HR/payroll integration knowledge Change management experience Strong stakeholder management skills Reporting and payroll data analysis experience Ability to configure within the Workday ecosystem About us In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
May 30, 2026
Full time
About the role The Payroll Manager plays a pivotal role in ensuring the Group's payroll and expenses are delivered accurately on time and in full compliance with UK legislation. Leading end-to-end payroll operations for circa 6000 employees, this role oversees monthly payroll processing, statutory and annual reporting, and acts as the go-to expert for complex payroll matters, helping to minimise risk while delivering a trusted, high-quality service to the business.They also are responsible for securely configuring systems, maintaining robust controls and using data and insight to continuously improve payroll and people processes.This is a people-focused leadership role, managing and developing a skilled payroll team of 6 Administrators through coaching, mentoring and knowledge-sharing. The Payroll Manager builds strong relationships with colleagues, senior leaders and external partners, including HMRC and key suppliers, to ensure a responsive, customer-focused service that supports organisational goals. They also deputise for the Senior Manager - People Services when required, contributing to wider People leadership. Why join our team: The role offers the opportunity to lead payroll projects and shape the future of payroll delivery, using Workday to modernise processes and drive efficiency. This is an ideal opportunity for a technically strong payroll professional who enjoys leading others, driving improvement and making a real impact across the organisation. Location & Hybrid Working: We operate on a team led hybrid approach with at least 2 days a week in the Coventry office. Our benefits include: 28 days holiday a year plus bank holidays (increasing to 30 days after 2 years' service) and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) We reserve the right to close this advert early if we receive a high volume of suitable applications About you For this role you'll need to have: Payroll team management experience; leads and develops others Strong, up-to-date technical payroll knowledge Experience processing complex/manual payrolls Highly organised, detail-focused, able to manage multiple cycles Strong numerical, analytical, and problem-solving skills Experience with HRIS, especially Workday Customer-focused, accountable, and decisive CIPP full membership Foundation Degree in Payroll (or equivalent) Experience in these areas would be helpful: Experience in complex or high-volume payroll environments Payroll process improvement and optimisation experience Workday implementation or enhancement exposure Broader HR/payroll integration knowledge Change management experience Strong stakeholder management skills Reporting and payroll data analysis experience Ability to configure within the Workday ecosystem About us In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
We have a great opportunity for a UX Content Designer to join our team temporarily. You will help the business and the digital team to decide the best approach, to manage and visualise outcomes, prioritise work, and create easier customer journeys for them to engage with products, services and processes click apply for full job details
May 27, 2026
Full time
We have a great opportunity for a UX Content Designer to join our team temporarily. You will help the business and the digital team to decide the best approach, to manage and visualise outcomes, prioritise work, and create easier customer journeys for them to engage with products, services and processes click apply for full job details
We have a great opportunity for a UX Content Designer to join our team temporarily. You will help the business and the digital team to decide the best approach, to manage and visualise outcomes, prioritise work, and create easier customer journeys for them to engage with products, services and processes click apply for full job details
May 26, 2026
Full time
We have a great opportunity for a UX Content Designer to join our team temporarily. You will help the business and the digital team to decide the best approach, to manage and visualise outcomes, prioritise work, and create easier customer journeys for them to engage with products, services and processes click apply for full job details
About the role The Payroll Manager plays a pivotal role in ensuring the Group's payroll and expenses are delivered accurately on time and in full compliance with UK legislation. Leading end-to-end payroll operations for circa 6000 employees, this role oversees monthly payroll processing, statutory and annual reporting, and acts as the go-to expert for complex payroll matters, helping to minimise risk while delivering a trusted, high-quality service to the business.They also are responsible for securely configuring systems, maintaining robust controls and using data and insight to continuously improve payroll and people processes.This is a people-focused leadership role, managing and developing a skilled payroll team of 6 Administrators through coaching, mentoring and knowledge-sharing. The Payroll Manager builds strong relationships with colleagues, senior leaders and external partners, including HMRC and key suppliers, to ensure a responsive, customer-focused service that supports organisational goals. They also deputise for the Senior Manager - People Services when required, contributing to wider People leadership. Why join our team: The role offers the opportunity to lead payroll projects and shape the future of payroll delivery, using Workday to modernise processes and drive efficiency. This is an ideal opportunity for a technically strong payroll professional who enjoys leading others, driving improvement and making a real impact across the organisation. Location & Hybrid Working: We operate on a team led hybrid approach with at least 2 days a week in the Coventry office. Our benefits include: 28 days holiday a year plus bank holidays (increasing to 30 days after 2 years' service) and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) We reserve the right to close this advert early if we receive a high volume of suitable applications About you For this role you'll need to have: Payroll team management experience; leads and develops others Strong, up-to-date technical payroll knowledge Experience processing complex/manual payrolls Highly organised, detail-focused, able to manage multiple cycles Strong numerical, analytical, and problem-solving skills Experience with HRIS, especially Workday Customer-focused, accountable, and decisive CIPP full membership Foundation Degree in Payroll (or equivalent) Experience in these areas would be helpful: Experience in complex or high-volume payroll environments Payroll process improvement and optimisation experience Workday implementation or enhancement exposure Broader HR/payroll integration knowledge Change management experience Strong stakeholder management skills Reporting and payroll data analysis experience Ability to configure within the Workday ecosystem About us In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
May 25, 2026
Full time
About the role The Payroll Manager plays a pivotal role in ensuring the Group's payroll and expenses are delivered accurately on time and in full compliance with UK legislation. Leading end-to-end payroll operations for circa 6000 employees, this role oversees monthly payroll processing, statutory and annual reporting, and acts as the go-to expert for complex payroll matters, helping to minimise risk while delivering a trusted, high-quality service to the business.They also are responsible for securely configuring systems, maintaining robust controls and using data and insight to continuously improve payroll and people processes.This is a people-focused leadership role, managing and developing a skilled payroll team of 6 Administrators through coaching, mentoring and knowledge-sharing. The Payroll Manager builds strong relationships with colleagues, senior leaders and external partners, including HMRC and key suppliers, to ensure a responsive, customer-focused service that supports organisational goals. They also deputise for the Senior Manager - People Services when required, contributing to wider People leadership. Why join our team: The role offers the opportunity to lead payroll projects and shape the future of payroll delivery, using Workday to modernise processes and drive efficiency. This is an ideal opportunity for a technically strong payroll professional who enjoys leading others, driving improvement and making a real impact across the organisation. Location & Hybrid Working: We operate on a team led hybrid approach with at least 2 days a week in the Coventry office. Our benefits include: 28 days holiday a year plus bank holidays (increasing to 30 days after 2 years' service) and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) We reserve the right to close this advert early if we receive a high volume of suitable applications About you For this role you'll need to have: Payroll team management experience; leads and develops others Strong, up-to-date technical payroll knowledge Experience processing complex/manual payrolls Highly organised, detail-focused, able to manage multiple cycles Strong numerical, analytical, and problem-solving skills Experience with HRIS, especially Workday Customer-focused, accountable, and decisive CIPP full membership Foundation Degree in Payroll (or equivalent) Experience in these areas would be helpful: Experience in complex or high-volume payroll environments Payroll process improvement and optimisation experience Workday implementation or enhancement exposure Broader HR/payroll integration knowledge Change management experience Strong stakeholder management skills Reporting and payroll data analysis experience Ability to configure within the Workday ecosystem About us In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
About the role Our Family & Everyday Proposition team has a 12-month FTC opportunity for a Product Proposition Manager within the Group Commercial Office. This role sits at the heart of shaping the future customer offering of the newly combined Coventry Building Society and The Co-operative Bank.The role is responsible for identifying, developing and launching compellingly brilliant banking and savings propositions, growing market share, building a strong pipeline for future opportunity, whilst appealing to a broader and more diverse customer and member base.Working across the full product lifecycle, from idea-shaping and research, through to value case and governance, and into Change portfolios for technical delivery.The role partners closely with teams across Product, Marketing, Digital, Customer Office, Finance, Change and Compliance to bring ideas to market at pace and with rigour. Alongside new proposition development, there is a strong focus on optimising existing products to deliver enhanced value for customers and members, as well as providing subject matter expertise to regulatory change and wider business initiatives, all within established governance and risk frameworks.The role offers exposure to a wide range of disciplines, meaningful ownership of work, and the chance to influence propositions that support financial resilience for retail members/customers across Personal Current Accounts, Savings, and Unsecured products. We operate on a team led hybrid approach with at least 1 day a week in the Coventry & / or Manchester office Our benefits include: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) We reserve the right to close this advert early if we receive a high volume of suitable applications About you For this role you'll need to have: A good understanding of the UK Financial Services market and experience working within at least one of these segments: Personal Current Account, Savings, Unsecured Lending Good experience of working within at least one of the environments below Commercially focused Proposition Commercial Product management Digital, Marketing, or Change The ability to develop clear and impactful written and verbal presentations The ability to generate creative ideas and proposition solutions is important to the role Strong stakeholder engagement Experience in these areas would be helpful: Strategic thinking Outcomes focused/strong desire to deliver Development of commercial value/business cases Agile delivery experience Insight and data analysis About us In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria. Feedback We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.
May 25, 2026
Full time
About the role Our Family & Everyday Proposition team has a 12-month FTC opportunity for a Product Proposition Manager within the Group Commercial Office. This role sits at the heart of shaping the future customer offering of the newly combined Coventry Building Society and The Co-operative Bank.The role is responsible for identifying, developing and launching compellingly brilliant banking and savings propositions, growing market share, building a strong pipeline for future opportunity, whilst appealing to a broader and more diverse customer and member base.Working across the full product lifecycle, from idea-shaping and research, through to value case and governance, and into Change portfolios for technical delivery.The role partners closely with teams across Product, Marketing, Digital, Customer Office, Finance, Change and Compliance to bring ideas to market at pace and with rigour. Alongside new proposition development, there is a strong focus on optimising existing products to deliver enhanced value for customers and members, as well as providing subject matter expertise to regulatory change and wider business initiatives, all within established governance and risk frameworks.The role offers exposure to a wide range of disciplines, meaningful ownership of work, and the chance to influence propositions that support financial resilience for retail members/customers across Personal Current Accounts, Savings, and Unsecured products. We operate on a team led hybrid approach with at least 1 day a week in the Coventry & / or Manchester office Our benefits include: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) We reserve the right to close this advert early if we receive a high volume of suitable applications About you For this role you'll need to have: A good understanding of the UK Financial Services market and experience working within at least one of these segments: Personal Current Account, Savings, Unsecured Lending Good experience of working within at least one of the environments below Commercially focused Proposition Commercial Product management Digital, Marketing, or Change The ability to develop clear and impactful written and verbal presentations The ability to generate creative ideas and proposition solutions is important to the role Strong stakeholder engagement Experience in these areas would be helpful: Strategic thinking Outcomes focused/strong desire to deliver Development of commercial value/business cases Agile delivery experience Insight and data analysis About us In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria. Feedback We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.
About the role Our Family & Everyday Proposition team has a 12-month FTC opportunity for a Senior Propositions Manager, within the Group Commercial Office. This role sits at the heart of shaping the future customer offering of the newly combined Coventry Building Society and The Co-operative Bank.The role holder is responsible for leading a team to identify, develop and launch compellingly brilliant banking and savings propositions, growing market share, building a strong pipeline for future opportunity, whilst appealing to a broader and more diverse customer and member base.The role requires significant experience in writing high-quality papers, developing commercial strategies and leading proposals through governance forums. The Senior Propositions Manager will be comfortable working within robust governance frameworks, balancing risk and reward, and engaging confidently with senior stakeholders.A strong background within a commercially led team in proposition development or product management is required, with deep expertise in at least one of, Personal Current Accounts, Savings, or Unsecured lending products. Whilst delivery experience is important, greater emphasis is placed on strategic thinking, governance capability and the ability to shape direction. The role holder will use their expertise to influence across the business, ensuring propositions are well designed, well governed and aligned to the Society's purpose. We operate on a team-led hybrid approach with at least 1 day a week in Coventry & / or Manchester office. Our benefits include: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) Company car allowance Private Medical Insurance . We reserve the right to close this advert early if we receive a high volume of suitable application About you For this role you'll need to have: Extensive UK Financial Services experience, specialising in one of either, Personal Current Accounts, Savings, or Unsecured lending A strong understanding of the regulatory and operating environment Strong analytical capability, with the ability to operate at a high level and interpret complex information effectively Proven leadership experience, including managing and developing teams to deliver against objectives Excellent senior stakeholder management skills, with the ability to influence and build credibility at executive level Exceptional written communication skills, including experience producing clear, compelling papers that drive decision-making. Experience in these areas would be helpful: Experience supporting or shaping strategic agendas, contributing to long-term business direction and priorities Delivering Commercial Change through Agile frameworks About us In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria. Feedback We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.
May 25, 2026
Seasonal
About the role Our Family & Everyday Proposition team has a 12-month FTC opportunity for a Senior Propositions Manager, within the Group Commercial Office. This role sits at the heart of shaping the future customer offering of the newly combined Coventry Building Society and The Co-operative Bank.The role holder is responsible for leading a team to identify, develop and launch compellingly brilliant banking and savings propositions, growing market share, building a strong pipeline for future opportunity, whilst appealing to a broader and more diverse customer and member base.The role requires significant experience in writing high-quality papers, developing commercial strategies and leading proposals through governance forums. The Senior Propositions Manager will be comfortable working within robust governance frameworks, balancing risk and reward, and engaging confidently with senior stakeholders.A strong background within a commercially led team in proposition development or product management is required, with deep expertise in at least one of, Personal Current Accounts, Savings, or Unsecured lending products. Whilst delivery experience is important, greater emphasis is placed on strategic thinking, governance capability and the ability to shape direction. The role holder will use their expertise to influence across the business, ensuring propositions are well designed, well governed and aligned to the Society's purpose. We operate on a team-led hybrid approach with at least 1 day a week in Coventry & / or Manchester office. Our benefits include: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) Company car allowance Private Medical Insurance . We reserve the right to close this advert early if we receive a high volume of suitable application About you For this role you'll need to have: Extensive UK Financial Services experience, specialising in one of either, Personal Current Accounts, Savings, or Unsecured lending A strong understanding of the regulatory and operating environment Strong analytical capability, with the ability to operate at a high level and interpret complex information effectively Proven leadership experience, including managing and developing teams to deliver against objectives Excellent senior stakeholder management skills, with the ability to influence and build credibility at executive level Exceptional written communication skills, including experience producing clear, compelling papers that drive decision-making. Experience in these areas would be helpful: Experience supporting or shaping strategic agendas, contributing to long-term business direction and priorities Delivering Commercial Change through Agile frameworks About us In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria. Feedback We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.
We have a great opportunity for a UX Content Designer to join our team temporarily. You will help the business and the digital team to decide the best approach, to manage and visualise outcomes, prioritise work, and create easier customer journeys for them to engage with products, services and processes click apply for full job details
May 23, 2026
Full time
We have a great opportunity for a UX Content Designer to join our team temporarily. You will help the business and the digital team to decide the best approach, to manage and visualise outcomes, prioritise work, and create easier customer journeys for them to engage with products, services and processes click apply for full job details
About the roleOur ambition is to build a culture that reflects our values, delivers an exceptional colleague experience, and earns recognition as one of the UK's Top 10 Great Places to Work - and the role of Strategic Workforce Planning Senior Specialist is central to making that happen. Reporting to the Culture & Performance Lead, this role will shape how the Group plans for the future, bringing together data, strategy and people insight to ensure we have the skills and capabilities we need today and in the years ahead.The role holder will design simple, practical tools and frameworks that help the organisation understand which skills matter most, where future gaps may emerge, and what actions will keep us ahead of change. They will lead the creation of a clear and actionable workforce and skills strategy, partnering closely with senior leaders and People teams to anticipate future needs, identify risks early, and develop scalable, forward-looking solutions.The person in post will also play a key role in turning strategy into delivery. Working in close collaboration with Strategic People Partners, business leaders and teams across Strategy, Learning & Development, Talent Acquisition, DE&I, People Change, and Culture & Performance, the role holder will ensure our plans translate into meaningful action that strengthens our capability and supports long-term organisational success.This role can operate from either our Head Office campus in Binley, Coventry or our Manchester office but as a Group role, travel to both locations will be required. A team-led hybrid working arrangement is in place.Benefits: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with enhanced contributions Maternity, paternity and shared parental leave Extensive wellbeing support Life assurance (6 times annual salary) We reserve the right to close this advert early if we receive a high volume of suitable applications.About youFor this role you'll need to have: Experience in Strategic Workforce Planning, talent, or organisational development. Ability to own cross-functional workforce planning with clear, measurable outcomes. Skilled at turning data and insight into simple, actionable recommendations. Confident with skills frameworks, workforce planning tools, HR platforms, and BI/analytics tools. Able to build clear dashboards showing real-time skills, capability, and workforce trends. Experienced in scenario modelling and future skills forecasting. Awareness of how trends like AI shape future capability needs. Competent in Excel/Sheets and BI tools Able to pull together data from multiple sources and present it clearly. Experience in these areas would be helpful: Professional accreditation (e.g., CIPD, project management, analytics). Project management experience, with the ability to plan, coordinate and deliver complex initiatives at pace. About usIn 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
May 22, 2026
Full time
About the roleOur ambition is to build a culture that reflects our values, delivers an exceptional colleague experience, and earns recognition as one of the UK's Top 10 Great Places to Work - and the role of Strategic Workforce Planning Senior Specialist is central to making that happen. Reporting to the Culture & Performance Lead, this role will shape how the Group plans for the future, bringing together data, strategy and people insight to ensure we have the skills and capabilities we need today and in the years ahead.The role holder will design simple, practical tools and frameworks that help the organisation understand which skills matter most, where future gaps may emerge, and what actions will keep us ahead of change. They will lead the creation of a clear and actionable workforce and skills strategy, partnering closely with senior leaders and People teams to anticipate future needs, identify risks early, and develop scalable, forward-looking solutions.The person in post will also play a key role in turning strategy into delivery. Working in close collaboration with Strategic People Partners, business leaders and teams across Strategy, Learning & Development, Talent Acquisition, DE&I, People Change, and Culture & Performance, the role holder will ensure our plans translate into meaningful action that strengthens our capability and supports long-term organisational success.This role can operate from either our Head Office campus in Binley, Coventry or our Manchester office but as a Group role, travel to both locations will be required. A team-led hybrid working arrangement is in place.Benefits: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with enhanced contributions Maternity, paternity and shared parental leave Extensive wellbeing support Life assurance (6 times annual salary) We reserve the right to close this advert early if we receive a high volume of suitable applications.About youFor this role you'll need to have: Experience in Strategic Workforce Planning, talent, or organisational development. Ability to own cross-functional workforce planning with clear, measurable outcomes. Skilled at turning data and insight into simple, actionable recommendations. Confident with skills frameworks, workforce planning tools, HR platforms, and BI/analytics tools. Able to build clear dashboards showing real-time skills, capability, and workforce trends. Experienced in scenario modelling and future skills forecasting. Awareness of how trends like AI shape future capability needs. Competent in Excel/Sheets and BI tools Able to pull together data from multiple sources and present it clearly. Experience in these areas would be helpful: Professional accreditation (e.g., CIPD, project management, analytics). Project management experience, with the ability to plan, coordinate and deliver complex initiatives at pace. About usIn 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
About the role The Senior Analytics Model Developer is responsible for designing, developing & testing analytics models, which will be provided to our user community through different levels of Analytics & BI (ABI) curation depending on the needs of the audience, thus translating our core data products into measurable business value.Our strategic analytics models will provide the backbone of our data as a service offering, enabling business users and insight teams to solve problems, answer questions and make decisions, via ABI tools such as Cognos Analytics & Power BI. The person in post will work with the Head of ABI and relevant technical communities to help define, design, plan and implement our strategic approach to delivering analytics models into our data eco system, that can be consumed through more advanced, AI-based self-service toolsets in the future.The Senior Analytics Model Developer will work with analytics partners and stakeholders to define model requirements, including business logic & metrics and work with the information architects & analytics partners to ensure our data products follow a 'build once, use many' principle, facilitating remediation activities where required and will mentor other members of the team on approach and toolset, where needed.The role holder will document our analytics models and ensure they follow the necessary data engineering standards, architectural principles and have appropriate governance. They will work closely with our data engineering and production support teams to ensure our analytics models are ready for handover, providing the necessary sign-offs and documentation to ensure the data engineering/production support teams can carry out all the necessary steps to achieve a production implementation. We operate on a team led hybrid approach with at least 1 day a quarter in the Coventry or Manchester office and as business needs require. Our benefits include: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) We reserve the right to close this advert early if we receive a high volume of suitable applications About you You'll combine analytical rigour and attention to detail with critical thinking, problem-solving, and intellectual curiosity, enabling you to translate complex business requirements into robust, strategic data models that empower decision-making and self-service analytics. A strong collaborator, you'll work effectively with a variety of stakeholders, communicating clearly and listening actively. You'll bring an ownership mindset, be comfortable challenging and being challenged, and demonstrate strong business acumen, adaptability, integrity, and organisational skills. For this role you'll need to have: Significant experience in data modelling and more specifically, star-schema design Extensive hands-on experience delivering analytics and business intelligence data models, Strong grounding in data warehousing principles Expertise in data and metadata management Thorough understanding of security standards and controls Experience working with cloud data warehouse technologies, ideally Amazon Redshift, Advanced SQL skills Experience in these areas would be helpful: Experience of Jira Version Control (GitHub) Experience with ABI tools (preferably Power BI and/or Cognos Analytics) About us In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
May 18, 2026
Contractor
About the role The Senior Analytics Model Developer is responsible for designing, developing & testing analytics models, which will be provided to our user community through different levels of Analytics & BI (ABI) curation depending on the needs of the audience, thus translating our core data products into measurable business value.Our strategic analytics models will provide the backbone of our data as a service offering, enabling business users and insight teams to solve problems, answer questions and make decisions, via ABI tools such as Cognos Analytics & Power BI. The person in post will work with the Head of ABI and relevant technical communities to help define, design, plan and implement our strategic approach to delivering analytics models into our data eco system, that can be consumed through more advanced, AI-based self-service toolsets in the future.The Senior Analytics Model Developer will work with analytics partners and stakeholders to define model requirements, including business logic & metrics and work with the information architects & analytics partners to ensure our data products follow a 'build once, use many' principle, facilitating remediation activities where required and will mentor other members of the team on approach and toolset, where needed.The role holder will document our analytics models and ensure they follow the necessary data engineering standards, architectural principles and have appropriate governance. They will work closely with our data engineering and production support teams to ensure our analytics models are ready for handover, providing the necessary sign-offs and documentation to ensure the data engineering/production support teams can carry out all the necessary steps to achieve a production implementation. We operate on a team led hybrid approach with at least 1 day a quarter in the Coventry or Manchester office and as business needs require. Our benefits include: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) We reserve the right to close this advert early if we receive a high volume of suitable applications About you You'll combine analytical rigour and attention to detail with critical thinking, problem-solving, and intellectual curiosity, enabling you to translate complex business requirements into robust, strategic data models that empower decision-making and self-service analytics. A strong collaborator, you'll work effectively with a variety of stakeholders, communicating clearly and listening actively. You'll bring an ownership mindset, be comfortable challenging and being challenged, and demonstrate strong business acumen, adaptability, integrity, and organisational skills. For this role you'll need to have: Significant experience in data modelling and more specifically, star-schema design Extensive hands-on experience delivering analytics and business intelligence data models, Strong grounding in data warehousing principles Expertise in data and metadata management Thorough understanding of security standards and controls Experience working with cloud data warehouse technologies, ideally Amazon Redshift, Advanced SQL skills Experience in these areas would be helpful: Experience of Jira Version Control (GitHub) Experience with ABI tools (preferably Power BI and/or Cognos Analytics) About us In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
About the role This Lead People Partner role is a fantastic opportunity for a collaborative and progressive HR professional with experience of working proactively with senior leaders, to support our Chief Commercial Office. The role will form a strong partnership with the function's leadership teams to develop and deliver a people plan that achieves strategic business-focused solutions. In addition, a key focus of the role will be shaping and delivering organisational change as the organisation goes through a period of integration.The role holder will be responsible for coaching, guiding and challenge senior leaders, including the Executive Team, on all things People and Culture and act as a trusted partner and champion of our people vision. This role offers real variety, driving priorities such as improving leadership and management capability, progressing our inclusion and diversity ambitions and navigating through organisational change. Working closely with the wider People Team this role is responsible for ensuring that the people aspects of the Society's strategy are planned and delivered to an exceptional level. This includes working closely with other members of the People Partnering Team and coaching and mentoring our People Advisors, who they will work closely with. Being a catalyst for change and responsible for identifying areas of opportunity, within the areas you work with and more widely across the Society will be key parts of the role. It will also lead or oversee people initiatives and projects from inception through to delivery as well as tracking and monitoring the progress of initiatives and ensure projects are delivered to time, budget and aligned to our values. The role can be based in either Manchester or Coventry Head Office, but travel will be required to both locations. A team-led hybrid working arrangement is in place . Our benefits include: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) Private medical insurance Car allowance We reserve the right to close this advert early if we receive a high volume of suitable applications About you To be successful in this role it's essential that you will have: Extensive Lead People Partner experience in a complex commercial environment Excellent knowledge of employment legislation and HR best practice Experience of applying HR knowledge pragmatically to achieve business outcomes. Extensive experience of organisation design and change implementation. CIPD qualification or equivalent Project management experience Excellent stakeholder management skills and ability to influence senior stakeholders and key decision makers Desirable experience needed will be: Experience of developing policies and procedures Experience of working in a fast-paced regulated environment ideally within financial services, banking, insurance or similar. About us In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey. Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues. We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria. Feedback We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.
May 18, 2026
Full time
About the role This Lead People Partner role is a fantastic opportunity for a collaborative and progressive HR professional with experience of working proactively with senior leaders, to support our Chief Commercial Office. The role will form a strong partnership with the function's leadership teams to develop and deliver a people plan that achieves strategic business-focused solutions. In addition, a key focus of the role will be shaping and delivering organisational change as the organisation goes through a period of integration.The role holder will be responsible for coaching, guiding and challenge senior leaders, including the Executive Team, on all things People and Culture and act as a trusted partner and champion of our people vision. This role offers real variety, driving priorities such as improving leadership and management capability, progressing our inclusion and diversity ambitions and navigating through organisational change. Working closely with the wider People Team this role is responsible for ensuring that the people aspects of the Society's strategy are planned and delivered to an exceptional level. This includes working closely with other members of the People Partnering Team and coaching and mentoring our People Advisors, who they will work closely with. Being a catalyst for change and responsible for identifying areas of opportunity, within the areas you work with and more widely across the Society will be key parts of the role. It will also lead or oversee people initiatives and projects from inception through to delivery as well as tracking and monitoring the progress of initiatives and ensure projects are delivered to time, budget and aligned to our values. The role can be based in either Manchester or Coventry Head Office, but travel will be required to both locations. A team-led hybrid working arrangement is in place . Our benefits include: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) Private medical insurance Car allowance We reserve the right to close this advert early if we receive a high volume of suitable applications About you To be successful in this role it's essential that you will have: Extensive Lead People Partner experience in a complex commercial environment Excellent knowledge of employment legislation and HR best practice Experience of applying HR knowledge pragmatically to achieve business outcomes. Extensive experience of organisation design and change implementation. CIPD qualification or equivalent Project management experience Excellent stakeholder management skills and ability to influence senior stakeholders and key decision makers Desirable experience needed will be: Experience of developing policies and procedures Experience of working in a fast-paced regulated environment ideally within financial services, banking, insurance or similar. About us In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey. Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues. We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria. Feedback We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.
About the roleWant to change the world? This role offers the chance to build a career that genuinely makes a difference. At The Co-operative Bank, values and ethics shape everything we do, guided by our customer-led Ethical Policy and a 150-year heritage of doing the right thing. The Bank puts people at the heart of every decision and stands up for the causes that matter most.The role of a Telephone Customer Service Advisor will be the first point of contact for customers, taking high volume inbound calls and identifying their banking needs to deliver excellent service and the right outcomes for both customers and the Bank. This role requires delivering a consistently high-quality service while working confidently across multiple systems in a fast-paced environment.As the person in role develops, they'll build broader skills and knowledge, including learning how to identify, prevent and stop financial crime. Alongside this, the role holder will use problem-solving skills and fresh perspectives to help improve the customer journey.Joining The Co-operative Bank means contributing to meaningful environmental and societal change, while building a rewarding career with the UK's original ethical bank. Our benefits include: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with enhanced contributions Maternity, paternity and shared parental leave Extensive wellbeing support Life assurance (6 times annual salary) We reserve the right to close this advert early if we receive a high volume of suitable applicationsAbout youFor this role you'll need to have: Strong experience in a customer facing role, including telephony, retail or hospitality Evidence of IT skills and a demonstrable ability to learn and use new systems Ability to follow and understand regulatory policies and processes Experience in dealing with challenging or vulnerable customers A background of working in a fast paced environment and achieving targets or deadlines High attention to detail Robust listening and problem solving skills Clear and concise two way communication skills - both written and verbal A passion to deliver an exceptional customer centric approach Experience in these areas would be helpful: Banking / financial services and / or call centre experience Start date for the role is the 22nd June 2026 with your first 12 weeks consisting training and support onsite to get you taking your first calls independently. Once you revert to hybrid we'll ask you to at least spend 50% of your working time with us in Balloon Street, Manchester City Centre. Working pattern after training will be Flexible with shifts Monday to Friday from 8am - 6pm, Saturdays and Sundays from 9am to 5pm (typically every other weekend). Our recruitment process Initial chat with our recruitment team Competency based interview with our manager About usIn 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
May 16, 2026
Full time
About the roleWant to change the world? This role offers the chance to build a career that genuinely makes a difference. At The Co-operative Bank, values and ethics shape everything we do, guided by our customer-led Ethical Policy and a 150-year heritage of doing the right thing. The Bank puts people at the heart of every decision and stands up for the causes that matter most.The role of a Telephone Customer Service Advisor will be the first point of contact for customers, taking high volume inbound calls and identifying their banking needs to deliver excellent service and the right outcomes for both customers and the Bank. This role requires delivering a consistently high-quality service while working confidently across multiple systems in a fast-paced environment.As the person in role develops, they'll build broader skills and knowledge, including learning how to identify, prevent and stop financial crime. Alongside this, the role holder will use problem-solving skills and fresh perspectives to help improve the customer journey.Joining The Co-operative Bank means contributing to meaningful environmental and societal change, while building a rewarding career with the UK's original ethical bank. Our benefits include: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with enhanced contributions Maternity, paternity and shared parental leave Extensive wellbeing support Life assurance (6 times annual salary) We reserve the right to close this advert early if we receive a high volume of suitable applicationsAbout youFor this role you'll need to have: Strong experience in a customer facing role, including telephony, retail or hospitality Evidence of IT skills and a demonstrable ability to learn and use new systems Ability to follow and understand regulatory policies and processes Experience in dealing with challenging or vulnerable customers A background of working in a fast paced environment and achieving targets or deadlines High attention to detail Robust listening and problem solving skills Clear and concise two way communication skills - both written and verbal A passion to deliver an exceptional customer centric approach Experience in these areas would be helpful: Banking / financial services and / or call centre experience Start date for the role is the 22nd June 2026 with your first 12 weeks consisting training and support onsite to get you taking your first calls independently. Once you revert to hybrid we'll ask you to at least spend 50% of your working time with us in Balloon Street, Manchester City Centre. Working pattern after training will be Flexible with shifts Monday to Friday from 8am - 6pm, Saturdays and Sundays from 9am to 5pm (typically every other weekend). Our recruitment process Initial chat with our recruitment team Competency based interview with our manager About usIn 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
We have a great opportunity for a UX Content Designer to join our team temporarily. You will help the business and the digital team to decide the best approach, to manage and visualise outcomes, prioritise work, and create easier customer journeys for them to engage with products, services and processes click apply for full job details
May 16, 2026
Full time
We have a great opportunity for a UX Content Designer to join our team temporarily. You will help the business and the digital team to decide the best approach, to manage and visualise outcomes, prioritise work, and create easier customer journeys for them to engage with products, services and processes click apply for full job details
Following our recent acquisition of The Co-operative Bank, we are now one of the UK's largest mutual financial services groups, with combined assets of approximately £89bn and 4.5 million members and customers. We are accelerating our AWS cloud adoption and major digital transformation & integration programmes. Coventry Building Society Group is seeking an Information & Cyber Security Consultant click apply for full job details
May 13, 2026
Full time
Following our recent acquisition of The Co-operative Bank, we are now one of the UK's largest mutual financial services groups, with combined assets of approximately £89bn and 4.5 million members and customers. We are accelerating our AWS cloud adoption and major digital transformation & integration programmes. Coventry Building Society Group is seeking an Information & Cyber Security Consultant click apply for full job details
Following our recent acquisition of The Co-operative Bank, we are now one of the UK's largest mutual financial services groups, with combined assets of approximately £89bn and 4.5 million members and customers. We are accelerating our AWS cloud adoption and major digital transformation & integration programmes. Coventry Building Society Group is seeking an Information & Cyber Security Consultant click apply for full job details
May 13, 2026
Full time
Following our recent acquisition of The Co-operative Bank, we are now one of the UK's largest mutual financial services groups, with combined assets of approximately £89bn and 4.5 million members and customers. We are accelerating our AWS cloud adoption and major digital transformation & integration programmes. Coventry Building Society Group is seeking an Information & Cyber Security Consultant click apply for full job details
The Environmental Performance Analyst will support the Environmental team by providing analytical insight, performance tracking and regulatory intelligence across the environmental and energy portfolio. The role holder will strengthen data quality, delivery oversight and awareness of external developments to support informed decision-making and effective governance click apply for full job details
May 13, 2026
Full time
The Environmental Performance Analyst will support the Environmental team by providing analytical insight, performance tracking and regulatory intelligence across the environmental and energy portfolio. The role holder will strengthen data quality, delivery oversight and awareness of external developments to support informed decision-making and effective governance click apply for full job details
The Environmental Performance Analyst will support the Environmental team by providing analytical insight, performance tracking and regulatory intelligence across the environmental and energy portfolio. The role holder will strengthen data quality, delivery oversight and awareness of external developments to support informed decision-making and effective governance click apply for full job details
May 12, 2026
Full time
The Environmental Performance Analyst will support the Environmental team by providing analytical insight, performance tracking and regulatory intelligence across the environmental and energy portfolio. The role holder will strengthen data quality, delivery oversight and awareness of external developments to support informed decision-making and effective governance click apply for full job details
The Environmental Performance Analyst will support the Environmental team by providing analytical insight, performance tracking and regulatory intelligence across the environmental and energy portfolio. The role holder will strengthen data quality, delivery oversight and awareness of external developments to support informed decision-making and effective governance click apply for full job details
May 12, 2026
Full time
The Environmental Performance Analyst will support the Environmental team by providing analytical insight, performance tracking and regulatory intelligence across the environmental and energy portfolio. The role holder will strengthen data quality, delivery oversight and awareness of external developments to support informed decision-making and effective governance click apply for full job details
We have a new role that sits within our Financial and Model Risk (FaM) Function for a Lead Analyst focused on Technical Model Validation. This is a 12-month Fixed Term Contract position. FaM are a trusted advisor and critical friend to the 1st line of defence click apply for full job details
May 12, 2026
Full time
We have a new role that sits within our Financial and Model Risk (FaM) Function for a Lead Analyst focused on Technical Model Validation. This is a 12-month Fixed Term Contract position. FaM are a trusted advisor and critical friend to the 1st line of defence click apply for full job details
We have a new role that sits within our Financial and Model Risk (FaM) Function for a Lead Analyst focused on Technical Model Validation. This is a 12-month Fixed Term Contract position. FaM are a trusted advisor and critical friend to the 1st line of defence click apply for full job details
May 12, 2026
Full time
We have a new role that sits within our Financial and Model Risk (FaM) Function for a Lead Analyst focused on Technical Model Validation. This is a 12-month Fixed Term Contract position. FaM are a trusted advisor and critical friend to the 1st line of defence click apply for full job details
The Environmental Performance Analyst will support the Environmental team by providing analytical insight, performance tracking and regulatory intelligence across the environmental and energy portfolio. The role holder will strengthen data quality, delivery oversight and awareness of external developments to support informed decision-making and effective governance click apply for full job details
May 11, 2026
Full time
The Environmental Performance Analyst will support the Environmental team by providing analytical insight, performance tracking and regulatory intelligence across the environmental and energy portfolio. The role holder will strengthen data quality, delivery oversight and awareness of external developments to support informed decision-making and effective governance click apply for full job details
