Pertemps Network Group are delighted to be supporting a forward-thinking Local Authority within their Parking Services team in the recruitment of a Customer Services Officer (Call Centre & Parking Suspensions Administrator). This is an excellent opportunity to join a high-performing Shared Parking Service, delivering frontline customer engagement and specialist suspensions administration within a dynamic and customer-focused environment. Service Area: Parking Services Pay: £18.00 - £18.55 (PAYE) Flexibility: Hybrid Reports to: Team Leader - Customer Services Responsible for: None Role Overview This role operates across two levels: Frontline Customer Services (Call Centre & Administration) Parking Suspensions & Licensing Administration The postholder will provide a professional first point of contact for all Parking Services enquiries while supporting the operational delivery of parking bay suspensions and associated licensing functions. Key Responsibilities Deliver a high-quality, first-line response to customer enquiries relating to: Penalty Charge Notices (PCNs) Parking permits Parking suspensions Pay & Display / cashless parking systems Accessible transport enquiries Manage customer interactions via telephone, email, web-chat, correspondence and social media. Apply parking legislation, traffic management regulations and Council policy accurately and consistently. Process credit/debit card payments securely in line with Council financial procedures. Maintain accurate records of customer interactions and ensure robust audit trails. Provide general administrative support including: Handling incoming/outgoing post Managing confidential waste Ordering supplies and coordinating office equipment maintenance Remotely monitor Pay & Display machines, liaising with contractors and reporting faults or theft incidents where required. Assist customers with redirection to other Council services when necessary. Parking Suspensions & Licensing Administration Process and assess applications for parking bay suspensions and renewals. Process applications for skips, scaffolding and temporary highway structures. Use GIS and map-based systems to determine suitability of suspension requests. Design and produce compliant suspension signage. Coordinate advance warning communications (including call broadcasts and notification systems). Ensure all suspensions and licensing records are accurately recorded within IT systems. Knowledge, Skills & Experience Experience within a high-volume customer service or contact centre environment. Knowledge of parking enforcement legislation and the PCN regulatory framework (desirable). Competence in Microsoft Office (Word, Excel, Outlook) and database systems. Strong data accuracy and attention to detail. Ability to interpret and apply legislation and policy. Excellent communication skills, both written and verbal. Confidence handling financial transactions and payment systems. Understanding of Equality, Diversity & Inclusion principles in service delivery. Ability to work rotationally across service functions. Governance, Compliance & Professional Standards Maintain up-to-date knowledge of relevant legislation and policy changes. Contribute to Quality Management Systems and continuous improvement initiatives. Comply with data protection and information governance standards. Support emergency response functions where required. Assist in training new and existing staff members. Adhere to Health & Safety legislation and Council behavioural standards. What You Will Deliver An outstanding and professional frontline customer experience. An efficient and compliant parking suspensions administration service. High-quality, accurate record keeping and legislative adherence. A proactive contribution to service improvement and operational resilience. If you are a customer-focused professional with strong administrative capability and an interest in regulatory services, we would welcome your application. Apply now for the role of Customer Services Officer (Call Centre & Suspensions Administrator).
Mar 03, 2026
Seasonal
Pertemps Network Group are delighted to be supporting a forward-thinking Local Authority within their Parking Services team in the recruitment of a Customer Services Officer (Call Centre & Parking Suspensions Administrator). This is an excellent opportunity to join a high-performing Shared Parking Service, delivering frontline customer engagement and specialist suspensions administration within a dynamic and customer-focused environment. Service Area: Parking Services Pay: £18.00 - £18.55 (PAYE) Flexibility: Hybrid Reports to: Team Leader - Customer Services Responsible for: None Role Overview This role operates across two levels: Frontline Customer Services (Call Centre & Administration) Parking Suspensions & Licensing Administration The postholder will provide a professional first point of contact for all Parking Services enquiries while supporting the operational delivery of parking bay suspensions and associated licensing functions. Key Responsibilities Deliver a high-quality, first-line response to customer enquiries relating to: Penalty Charge Notices (PCNs) Parking permits Parking suspensions Pay & Display / cashless parking systems Accessible transport enquiries Manage customer interactions via telephone, email, web-chat, correspondence and social media. Apply parking legislation, traffic management regulations and Council policy accurately and consistently. Process credit/debit card payments securely in line with Council financial procedures. Maintain accurate records of customer interactions and ensure robust audit trails. Provide general administrative support including: Handling incoming/outgoing post Managing confidential waste Ordering supplies and coordinating office equipment maintenance Remotely monitor Pay & Display machines, liaising with contractors and reporting faults or theft incidents where required. Assist customers with redirection to other Council services when necessary. Parking Suspensions & Licensing Administration Process and assess applications for parking bay suspensions and renewals. Process applications for skips, scaffolding and temporary highway structures. Use GIS and map-based systems to determine suitability of suspension requests. Design and produce compliant suspension signage. Coordinate advance warning communications (including call broadcasts and notification systems). Ensure all suspensions and licensing records are accurately recorded within IT systems. Knowledge, Skills & Experience Experience within a high-volume customer service or contact centre environment. Knowledge of parking enforcement legislation and the PCN regulatory framework (desirable). Competence in Microsoft Office (Word, Excel, Outlook) and database systems. Strong data accuracy and attention to detail. Ability to interpret and apply legislation and policy. Excellent communication skills, both written and verbal. Confidence handling financial transactions and payment systems. Understanding of Equality, Diversity & Inclusion principles in service delivery. Ability to work rotationally across service functions. Governance, Compliance & Professional Standards Maintain up-to-date knowledge of relevant legislation and policy changes. Contribute to Quality Management Systems and continuous improvement initiatives. Comply with data protection and information governance standards. Support emergency response functions where required. Assist in training new and existing staff members. Adhere to Health & Safety legislation and Council behavioural standards. What You Will Deliver An outstanding and professional frontline customer experience. An efficient and compliant parking suspensions administration service. High-quality, accurate record keeping and legislative adherence. A proactive contribution to service improvement and operational resilience. If you are a customer-focused professional with strong administrative capability and an interest in regulatory services, we would welcome your application. Apply now for the role of Customer Services Officer (Call Centre & Suspensions Administrator).
Pertemps Network Group are delighted to be assisting a reputable housing provider in the recruitment of a Domestic Abuse Housing Coordinator. This is a pivotal strategic role responsible for leading and strengthening the organisation's housing response to domestic abuse, ensuring compliance with statutory housing duties and sector best practice. Rate: £27-28.90 (PAYE) Line Management: None Location: London (Hybrid Working Available)This position will drive the development and implementation of a comprehensive Domestic Abuse Housing Strategy aligned with the Greater London Authority (GLA) framework and the Whole Housing Approach, embedding a trauma-informed, survivor-centred and intersectional model across housing services. Role Overview Lead a full review of the housing offer for victims/survivors of domestic abuse , implementing new policies and procedural frameworks. Develop and deliver a local Domestic Abuse Housing Strategy aligned with regional strategy and organisational priorities. Identify service gaps and present evidence-based recommendations to senior leadership to improve outcomes. Ensure compliance with Domestic Abuse Act housing duties and associated regulatory requirements. Lead statutory reporting to the GLA (quarterly and annually). Design robust monitoring tools and oversee accurate data collection to meet Tier 1 GLA requirements. Embed the Whole Housing Approach across operational housing teams. Coordinate work towards Domestic Abuse Housing Alliance (DAHA) accreditation. Represent the housing provider at multi-agency forums, including partnership boards and strategy groups. Lead review and redesign of referral pathways to strengthen internal and external partnership working. Develop and deliver a revised training programme across housing services. Produce annual impact evaluations measuring strategy delivery and service outcomes. The role requires close partnership working with community safety, safeguarding, and external domestic abuse specialist services to ensure a coordinated and survivor-focused response. Key Responsibilities Strategy & Policy Leadership Develop, implement and evaluate a Domestic Abuse Housing Strategy. Align policy frameworks with the Whole Housing Approach and Violence Against Women and Girls (VAWG) priorities. Lead procedural mapping and redesign across housing departments to ensure compliance with domestic abuse legislation. Data & Performance Management Design monitoring frameworks to collect, analyse and report data. Conduct needs assessments incorporating demographic analysis and service gap identification. Lead statutory data submissions to the GLA. Partnership & Stakeholder Engagement Maintain strong working relationships with domestic abuse services and multi-agency partners. Represent housing services at partnership boards and strategic forums. Deliver presentations and briefings across internal departments and external stakeholders. Training & Service Improvement Review and enhance existing domestic abuse training provision. Coordinate delivery of updated training programmes. Strengthen referral pathways and internal guidance documentation. About You We are seeking an experienced housing or domestic abuse professional with: Strong understanding of domestic abuse, social housing and homelessness. Knowledge of the Domestic Abuse Act and its housing implications. Experience delivering strategic projects from inception to implementation. Proven ability to work collaboratively across matrix-managed teams. Strong analytical capability with experience in data interpretation and performance reporting. Excellent stakeholder engagement and negotiation skills. Commitment to survivor rights, trauma-informed practice and intersectionality. Experience within the VAWG sector (desirable). Knowledge of homelessness legislation including the Homelessness Reduction Act (desirable). Essential Competencies Emotional intelligence and high-level interpersonal awareness Evidence-based decision making and sound judgement Strategic negotiation capability Strong service orientation and outcome focus Cognitive flexibility and ability to lead through change Ability to operate independently within an agile working framework Additional Requirements Compliance with information governance, safeguarding, equalities and health & safety standards. Ability to contribute to organisational emergency planning and service continuity arrangements. Proficiency in Microsoft Office and housing management systems. Apply Now for the " Domestic Abuse Housing Coordinator"
Mar 03, 2026
Seasonal
Pertemps Network Group are delighted to be assisting a reputable housing provider in the recruitment of a Domestic Abuse Housing Coordinator. This is a pivotal strategic role responsible for leading and strengthening the organisation's housing response to domestic abuse, ensuring compliance with statutory housing duties and sector best practice. Rate: £27-28.90 (PAYE) Line Management: None Location: London (Hybrid Working Available)This position will drive the development and implementation of a comprehensive Domestic Abuse Housing Strategy aligned with the Greater London Authority (GLA) framework and the Whole Housing Approach, embedding a trauma-informed, survivor-centred and intersectional model across housing services. Role Overview Lead a full review of the housing offer for victims/survivors of domestic abuse , implementing new policies and procedural frameworks. Develop and deliver a local Domestic Abuse Housing Strategy aligned with regional strategy and organisational priorities. Identify service gaps and present evidence-based recommendations to senior leadership to improve outcomes. Ensure compliance with Domestic Abuse Act housing duties and associated regulatory requirements. Lead statutory reporting to the GLA (quarterly and annually). Design robust monitoring tools and oversee accurate data collection to meet Tier 1 GLA requirements. Embed the Whole Housing Approach across operational housing teams. Coordinate work towards Domestic Abuse Housing Alliance (DAHA) accreditation. Represent the housing provider at multi-agency forums, including partnership boards and strategy groups. Lead review and redesign of referral pathways to strengthen internal and external partnership working. Develop and deliver a revised training programme across housing services. Produce annual impact evaluations measuring strategy delivery and service outcomes. The role requires close partnership working with community safety, safeguarding, and external domestic abuse specialist services to ensure a coordinated and survivor-focused response. Key Responsibilities Strategy & Policy Leadership Develop, implement and evaluate a Domestic Abuse Housing Strategy. Align policy frameworks with the Whole Housing Approach and Violence Against Women and Girls (VAWG) priorities. Lead procedural mapping and redesign across housing departments to ensure compliance with domestic abuse legislation. Data & Performance Management Design monitoring frameworks to collect, analyse and report data. Conduct needs assessments incorporating demographic analysis and service gap identification. Lead statutory data submissions to the GLA. Partnership & Stakeholder Engagement Maintain strong working relationships with domestic abuse services and multi-agency partners. Represent housing services at partnership boards and strategic forums. Deliver presentations and briefings across internal departments and external stakeholders. Training & Service Improvement Review and enhance existing domestic abuse training provision. Coordinate delivery of updated training programmes. Strengthen referral pathways and internal guidance documentation. About You We are seeking an experienced housing or domestic abuse professional with: Strong understanding of domestic abuse, social housing and homelessness. Knowledge of the Domestic Abuse Act and its housing implications. Experience delivering strategic projects from inception to implementation. Proven ability to work collaboratively across matrix-managed teams. Strong analytical capability with experience in data interpretation and performance reporting. Excellent stakeholder engagement and negotiation skills. Commitment to survivor rights, trauma-informed practice and intersectionality. Experience within the VAWG sector (desirable). Knowledge of homelessness legislation including the Homelessness Reduction Act (desirable). Essential Competencies Emotional intelligence and high-level interpersonal awareness Evidence-based decision making and sound judgement Strategic negotiation capability Strong service orientation and outcome focus Cognitive flexibility and ability to lead through change Ability to operate independently within an agile working framework Additional Requirements Compliance with information governance, safeguarding, equalities and health & safety standards. Ability to contribute to organisational emergency planning and service continuity arrangements. Proficiency in Microsoft Office and housing management systems. Apply Now for the " Domestic Abuse Housing Coordinator"
