Mears Group

Income Collection Officer page is loaded Income Collection Officer Apply locations Enfield - Kinetic Crescent time type Full time posted on Posted 2 Days Ago job requisition id REQ Annual salary: up to £34,600.47 Income Collection Officer Enfield Up to £34,600.47 per annum pro-rated Permanent, Full Time 37.5 hours per week, Monday to Friday, 9:00am - 5:30pm About the Role: An Income Collection Officer will manage a caseload of accounts and take the appropriate action in accordance with Mears Housing Management policies and procedures and to maximise income through the effective management of current and former tenants arrears and sundry debts. As an Income Collection Officer you will be required to: Manage accounts and take the appropriate action in accordance with Mears Housing Management policies and procedures. To negotiate and monitor repayment agreements taking into account both the tenant's circumstances and the tenancy type including temporary accommodation, PRS, shared ownership, former tenant arrears and sundry debt accounts. Ensure effective maximisation of income through robust escalation and by ensuring that all debts are effectively managed across all tenancy types including shared ownership rent and service charges, former tenant debt and all sundry debts whilst meeting and exceeding targets to reduce arrears. Produce reports and statistical information as and when required Promote high standards of customer service within income collection Proactively manage all complaints within for service area in line with MHM's policies focussing on first contact resolution. Develop, build and maintain relationships with residents, staff and external agencies to ensure the effective provision of income collection service Responsible for ensuring that all computerised records are updated in an accurate and timely manner. To contribute to projects in support of the Group's objectives Role Criteria: Experience in debt collection and /or Rent Collection Knowledge of the benefit system Excellent communication Ability to work alone and as a part of a team Knowledge of housing legislation is preferable All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Access to EAP Counselling sessions Apply below or to discuss your application further; contact: Beth Dunford () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply. About Us We are the people behind the smile!At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK.Our Values - Customers / Innovation / Teamwork / Responsibility

Location: Staines and the surrounding areas Full Time Salary up to £63,000 per annum, plus, Commercial vehicle or Car allowance 42.5 hours per week (8-5 Monday -Friday) Pyramid Plus, a joint venture partnership between A2Dominion and Mears Property Services, provides repairs and maintenance, compliance, and planned replacements across London and South. We successfully complete over 35,000 repairs, 1,000 voids, and fit 600 kitchens and bathrooms annually to 46,000 homes. With a wide range of upcoming projects, there are exciting times ahead as we continue to grow! As a contract manager, you will be responsible for the day-to-day management of contract service delivery at local branch level. Supporting the General Manager on the delivery of high-quality capital & programmed works and/or built environment services to Housing Client properties, ensuring teams operate to Mears defined branch standards and deliver best in class customer service, whilst satisfying all safety, quality, and cost control standards relating to budget, profitability, and resource deployment. Management of all aspects of operational and commercial delivery, overall contract performance in line with contractual commitments and agreed company & client protocols. Managing works to programme time frames, producing project updates relating to budget, cash flow, work programmes, and health & safety. Ensure compliance and adherence to health & safety regulations, Mears standard operating procedures, Mears values, and quality assurance accreditations. Demonstrate, maintain, and monitor the company's commitment to best practice with legislation, codes of practice & good working practices relevant to all work activities. Management of direct labour resources and supply chain, identifying opportunities to increase productivity and capture and maximise efficiency savings. Work with group Procurement to maximise the benefit of national procurement agreements and new innovations. Adherence to and completion of company & client reporting protocols with required timescales. Cultivate a positive, customer-focused culture that is instilled and promoted across all work/programme activities via Mears Red Thread. Ensure this culture is actively demonstrated by staff through a professional approach to communicating with all stakeholders, through appearance of sites, works, assets, and individuals and in always maintaining high health & safety standards. Ensure attainment of high levels of customer satisfaction in delivery and achieving contractual KPI targets, whilst adhering to Mears Standard Operating Procedures. Manage employees' performance, coach, and develop individuals in their roles. Protect all company assets supplied, ensuring applicable HR Policies & Procedures are followed, with assets maintained in good condition. Utilise reports available to administer this task. Cultivate a strong working relationship with clients, service users, and local communities. Provide feedback and assessment of client views in relation to project delivery and market trends. Role Criteria: Experience in managing a contract within the social housing sector Experience in budget management Experience in performance reporting Experience in people management Ability to provide evidence of contract performance and efficiency Workable technical knowledge of social housing repairs and maintenance Benefits we can offer you: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family-friendly policies Apply below or to discuss your application further; contact: Laura Bourne Mears Group is a disability confident employer and recognizes our people as our greatest asset. We hire individuality, recognizing and valuing everyone as an individual and ensuring equal access to opportunities for all regardless of social economic background or individual makeup. To drive a Mears vehicle, you must be aged over 21, have held your license for over 3 months, and have less than 9 points. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. About Us We are the people behind the smile! At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities, and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK. Our Values - Customers / Innovation / Teamwork / Responsibility

Salary Up to £70,000 per annum depending on experience. "A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company." R&M & Voids works to a stock size of approx. 7000 for our client Croydon Borough Council. Approx £5m per annum turnover. Contract duration - 1st August 23 contract commencement - contract term to 2030 Responsive repairs (including Damp & Mould and Disrepair), Voids & Planned works About the Role: You will be operational lead on a Social Housing R&M contract with our client Croydon Borough Council, responsible for delivering Repairs and Maintenance including empty property refurbishments to a stock size of approx. 7,000 properties. The General Manager will be responsible for creating a high performing culture and fostering a professional and effective working relationship with our client whilst ensuring a safe and customer focused, quality service. Key Responsibilities: Providing effective leadership, a demonstrable strong approach to mentoring and motivation of staff within the Branch team by setting a clear direction for the contract and leading by example. Set targets and objectives that encapsulate the Division's strategy. Develop sustainable key Client/Stakeholder relationships, ensuring a high quality of customer engagement and involvement. Ensure the customer experience is central to all activities and embedded in all stakeholders of the Branch/Contract operation to ensure an efficient and productive service is delivered to service users and clients. Follow appropriate training to fully understand the business operating systems to ensure compliant effective cost control and efficient operational performance. Review, monitor and control Branch/Contract performance to ensure delivery of P&L is in line with or exceeding agreed budget levels. Ensure at a minimum monthly structured reviews of the Branch/Contract that demonstrate stringent controls. Demonstrate control over all business governance, risk management processes and adherence to delegated authorities. Ensure compliance with Health & Safety Regulations by working closely with the H&S Manager to ensure compliance. Embed company values and procedures through the principles of Mears Red Thread, to be monitored through your monthly Branch/Contract meetings, annual appraisals and annual staff surveys (Say What You See). Experience: Experience of delivering a social housing maintenance contract Leading a team to deliver operational excellence Building effective and professional relationships with all stakeholders Benefits we can offer you: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Family friendly policies Company Van, Fuel Card, and Uniform Apply below or to discuss your application further; contact: Laura Bourne Mears Group is a disability confident employer and recognises our people as our greatest asset, we Hire Individuality, recognising and valuing everyone as individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. To drive a Mears vehicle, you must be aged over 21, have held your license over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. About Us We are the people behind the smile! At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK. Our Values - Customers / Innovation / Teamwork / Responsibility