Job Title: Apartment Remediation Project Manager Location: Glasgow, G33 Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as Apartment Remediation Project Manager and step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? We're one of the UK's largest and most established housebuilders - FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don't just build homes - we build careers. When you join us as Apartment Remediation Project Manager, you'll benefit from: 5 housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction Life Cover & Contributory Pension Health Care Bonus Employee Benefits Platform - giving you access to high-street discounts, wellbeing support, and more Committed to diversity, inclusion, and empowering your development What is the role? We have an exciting opportunity for an experienced Apartment Remediation Project Manager to join our Special Projects Team. Reporting to the Group Special Projects Director, you will take overall responsibility for managing and delivering our portfolio of complex cladding investigation and remediation projects across Scotland, ensuring they are completed safely, on time, within budget and to the highest quality standards. You will provide strategic leadership across the full project lifecycle, managing multidisciplinary teams, consultants and contractors while building strong relationships with internal stakeholders, freeholders and residents. This role is pivotal in driving successful project outcomes, maintaining compliance with current legislation and delivering an exceptional customer experience. What you'll do as Apartment Remediation Project Manager Lead the end-to-end delivery of multiple complex cladding remediation projects, ensuring successful outcomes against programme, budget and quality objectives. Manage project budgets, forecasts, procurement activities and commercial performance throughout the project lifecycle. Provide leadership and direction to project teams, consultants and contractors, driving collaboration and accountability. Ensure compliance with Building Safety legislation, CDM Regulations and the Company's Health & Safety standards. Oversee project risks, change control, technical reviews and governance, implementing effective mitigation strategies where required. Build and maintain strong relationships with freeholders, residents and key stakeholders, providing clear communication throughout each project. Monitor project performance through regular reporting, site visits and progress meetings, escalating issues where appropriate. Produce accurate project updates and performance reports for the Group Special Projects Director and senior leadership team. What experience do I need? Proven experience managing complex construction, façade, cladding or remediation projects within a Senior Project Manager or similar role. Strong commercial acumen with experience managing project budgets, programmes, procurement and contract administration. Excellent knowledge of current Building Safety legislation, CDM Regulations and Health & Safety best practice. Demonstrated ability to lead multidisciplinary teams and build effective relationships with a wide range of stakeholders. Strong organisational, analytical and communication skills, with experience presenting to senior stakeholders. Degree, HNC/HND or equivalent qualification in Construction, Building or Project Management is desirable. A recognised project management qualification (APM, PRINCE2 or PMP) would be advantageous.
Aug 26, 2026
Full time
Job Title: Apartment Remediation Project Manager Location: Glasgow, G33 Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as Apartment Remediation Project Manager and step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? We're one of the UK's largest and most established housebuilders - FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don't just build homes - we build careers. When you join us as Apartment Remediation Project Manager, you'll benefit from: 5 housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction Life Cover & Contributory Pension Health Care Bonus Employee Benefits Platform - giving you access to high-street discounts, wellbeing support, and more Committed to diversity, inclusion, and empowering your development What is the role? We have an exciting opportunity for an experienced Apartment Remediation Project Manager to join our Special Projects Team. Reporting to the Group Special Projects Director, you will take overall responsibility for managing and delivering our portfolio of complex cladding investigation and remediation projects across Scotland, ensuring they are completed safely, on time, within budget and to the highest quality standards. You will provide strategic leadership across the full project lifecycle, managing multidisciplinary teams, consultants and contractors while building strong relationships with internal stakeholders, freeholders and residents. This role is pivotal in driving successful project outcomes, maintaining compliance with current legislation and delivering an exceptional customer experience. What you'll do as Apartment Remediation Project Manager Lead the end-to-end delivery of multiple complex cladding remediation projects, ensuring successful outcomes against programme, budget and quality objectives. Manage project budgets, forecasts, procurement activities and commercial performance throughout the project lifecycle. Provide leadership and direction to project teams, consultants and contractors, driving collaboration and accountability. Ensure compliance with Building Safety legislation, CDM Regulations and the Company's Health & Safety standards. Oversee project risks, change control, technical reviews and governance, implementing effective mitigation strategies where required. Build and maintain strong relationships with freeholders, residents and key stakeholders, providing clear communication throughout each project. Monitor project performance through regular reporting, site visits and progress meetings, escalating issues where appropriate. Produce accurate project updates and performance reports for the Group Special Projects Director and senior leadership team. What experience do I need? Proven experience managing complex construction, façade, cladding or remediation projects within a Senior Project Manager or similar role. Strong commercial acumen with experience managing project budgets, programmes, procurement and contract administration. Excellent knowledge of current Building Safety legislation, CDM Regulations and Health & Safety best practice. Demonstrated ability to lead multidisciplinary teams and build effective relationships with a wide range of stakeholders. Strong organisational, analytical and communication skills, with experience presenting to senior stakeholders. Degree, HNC/HND or equivalent qualification in Construction, Building or Project Management is desirable. A recognised project management qualification (APM, PRINCE2 or PMP) would be advantageous.
Persimmon Homes is seeking a Chief Quantity Surveyor to join the Commercial Team. This pivotal role reports to the Commercial Director and oversees construction projects, ensuring on-time delivery, budget compliance, and adherence to quality standards. Candidates will bring housebuilding experience, strong leadership, and a track record in managing cost control, subcontractor performance, and applying HSE guidelines.
Aug 24, 2026
Full time
Persimmon Homes is seeking a Chief Quantity Surveyor to join the Commercial Team. This pivotal role reports to the Commercial Director and oversees construction projects, ensuring on-time delivery, budget compliance, and adherence to quality standards. Candidates will bring housebuilding experience, strong leadership, and a track record in managing cost control, subcontractor performance, and applying HSE guidelines.
Looking for a career where your ambition meets real opportunity?Join Persimmon Homes as a Head of Customer Careand step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? We're one of theUK's largest and most establishedhousebuilders - FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don't just build homes - we build careers. When you join us as a Head of Customer Care, you'll benefit from: 5 housebuilder-Be part of a company that consistently delivers quality homes and outstanding customer satisfaction Health Care Life Cover & Contributory Pension Bonus Employee Benefits Platform- giving you access to high-street discounts, wellbeing support, and more Committed todiversity, inclusion, and empowering your development Committed to diversity, inclusion, and empowering your development What is the role? As Head of Customer Care, you will lead the full Customer Care function within the OperatingCompany - guiding, coaching and developing your team to deliver outstanding service whilefostering and championing a customer-first culture across the business. You'll work closely with senior colleagues in Construction, Sales, and across the regionalleadership team to ensure customer experience is central to every decision made. This is a pivotal leadership role that blends operational rigour with strategic influence. You willbe the voice of the customer in the room - using data, insight, and experience to continuouslyraise standards, drive improvement, and protect the brand reputation. What you'll do as a Head of Customer Care Set the vision for Customer Care in your region - ensuring a clear, customer-centric strategy is embedded across the business. Lead, inspire, and support your team - including Office Managers, Field Operations Managers, Coordinators, and Maintenance Operatives - to deliver a high-quality, consistent aftercare experience. Own and drive performance against service level agreements (SLAs), ensuring every customer query or issue is managed promptly, professionally, and empathetically. Oversee all customer complaints, with direct accountability for Stage 1 complaints and a hands-on approach to resolving complex or high-profile cases. Embed strong governance and compliance, ensuring all systems, processes and reporting standards are followed across the team. Deliver information and insight to drive continuous improvement - providing regular, accurate data to support customer-focused decision making at leadership level. Collaborate across functions, maintaining excellent relationships with Construction, Sales, and Commercial teams to ensure issues are resolved quickly and root causes are addressed. Champion NHBC survey results, setting expectations, tracking progress and driving actions that contribute to improved customer satisfaction scores. Oversee and monitor key activities aligned to our Customer Care Timeline, ensuring full compliance with the New Homes Quality Code. Use this insight to highlight both successes and areas for improvement across the business. Champion and support a culture of customer service excellence, driving performance towards our stretch targets. With our HBF 5-star status as the benchmark, ensure continuous improvement remains at the heart of everything we do. Ensure health & safety standards are upheld at every touchpoint, promoting a safe and respectful approach to work in customers' homes and across the team. What experience do I need? Have a proven track record of leading high-performing customer care teams or similar customer-centric operations. Be an excellent communicator - clear, empathetic and calm under pressure - with strong influencing skills at all levels. Be naturally customer-obsessed, with a deep understanding of what great service looks like and how to deliver it in a complex, fast-paced environment. Be highly organised, with a strong grasp of governance, cost control, and service delivery processes. Have good data literacy and be confident using Microsoft Office (including Excel and PowerPoint) and business systems to extract insight and drive decision making. Be collaborative and commercially aware, with a mindset for continuous improvement and cross-functional problem solving. A full UK driving licence and access to a vehicle is preferred, given the need for occasional site and regional travel.
Aug 24, 2026
Full time
Looking for a career where your ambition meets real opportunity?Join Persimmon Homes as a Head of Customer Careand step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? We're one of theUK's largest and most establishedhousebuilders - FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don't just build homes - we build careers. When you join us as a Head of Customer Care, you'll benefit from: 5 housebuilder-Be part of a company that consistently delivers quality homes and outstanding customer satisfaction Health Care Life Cover & Contributory Pension Bonus Employee Benefits Platform- giving you access to high-street discounts, wellbeing support, and more Committed todiversity, inclusion, and empowering your development Committed to diversity, inclusion, and empowering your development What is the role? As Head of Customer Care, you will lead the full Customer Care function within the OperatingCompany - guiding, coaching and developing your team to deliver outstanding service whilefostering and championing a customer-first culture across the business. You'll work closely with senior colleagues in Construction, Sales, and across the regionalleadership team to ensure customer experience is central to every decision made. This is a pivotal leadership role that blends operational rigour with strategic influence. You willbe the voice of the customer in the room - using data, insight, and experience to continuouslyraise standards, drive improvement, and protect the brand reputation. What you'll do as a Head of Customer Care Set the vision for Customer Care in your region - ensuring a clear, customer-centric strategy is embedded across the business. Lead, inspire, and support your team - including Office Managers, Field Operations Managers, Coordinators, and Maintenance Operatives - to deliver a high-quality, consistent aftercare experience. Own and drive performance against service level agreements (SLAs), ensuring every customer query or issue is managed promptly, professionally, and empathetically. Oversee all customer complaints, with direct accountability for Stage 1 complaints and a hands-on approach to resolving complex or high-profile cases. Embed strong governance and compliance, ensuring all systems, processes and reporting standards are followed across the team. Deliver information and insight to drive continuous improvement - providing regular, accurate data to support customer-focused decision making at leadership level. Collaborate across functions, maintaining excellent relationships with Construction, Sales, and Commercial teams to ensure issues are resolved quickly and root causes are addressed. Champion NHBC survey results, setting expectations, tracking progress and driving actions that contribute to improved customer satisfaction scores. Oversee and monitor key activities aligned to our Customer Care Timeline, ensuring full compliance with the New Homes Quality Code. Use this insight to highlight both successes and areas for improvement across the business. Champion and support a culture of customer service excellence, driving performance towards our stretch targets. With our HBF 5-star status as the benchmark, ensure continuous improvement remains at the heart of everything we do. Ensure health & safety standards are upheld at every touchpoint, promoting a safe and respectful approach to work in customers' homes and across the team. What experience do I need? Have a proven track record of leading high-performing customer care teams or similar customer-centric operations. Be an excellent communicator - clear, empathetic and calm under pressure - with strong influencing skills at all levels. Be naturally customer-obsessed, with a deep understanding of what great service looks like and how to deliver it in a complex, fast-paced environment. Be highly organised, with a strong grasp of governance, cost control, and service delivery processes. Have good data literacy and be confident using Microsoft Office (including Excel and PowerPoint) and business systems to extract insight and drive decision making. Be collaborative and commercially aware, with a mindset for continuous improvement and cross-functional problem solving. A full UK driving licence and access to a vehicle is preferred, given the need for occasional site and regional travel.
Persimmon Homes is seeking a Head of Customer Care to lead the regional Customer Care function, guiding and developing teams to deliver outstanding service. You will work with senior colleagues across Construction, Sales and regional leadership to keep customer experience central to every decision. You will champion customer-first culture, raise standards with data and insights, and ensure governance, safety and regulatory compliance across the team.
Aug 24, 2026
Full time
Persimmon Homes is seeking a Head of Customer Care to lead the regional Customer Care function, guiding and developing teams to deliver outstanding service. You will work with senior colleagues across Construction, Sales and regional leadership to keep customer experience central to every decision. You will champion customer-first culture, raise standards with data and insights, and ensure governance, safety and regulatory compliance across the team.