Financial Ombudsman Service

Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Solutions Architect Would you like to be a part of a collaborative, forward-thinking team that values innovation, inclusion, and impact? If you're passionate about using technology to make a difference-and enjoy working in a dynamic, evolving environment-we'd love to hear from you Contract: Permanent Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern Salary: London range - from £78,925 - £87,000 (dependent on experience),Manchester range: From £71,750 - £79,000 (dependent on experience) Reporting to : Chief Architect Location: London docklands (hybrid) or Manchester City. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. About the Role At the Financial Ombudsman Service, we're working to enhance our service by setting the standard for modern, efficient, accessible alternative dispute resolution. With the customer at the heart of everything we do, we have already delivered significant improvements in the service we offer and 2025 will see us continue with our ambitious transformation agenda. Last year we welcomed our new CTO and this year will see him launch the new IT strategy for the department. With the move to cloud computing in 2023 and the ever-changing technology landscape, it is a very exciting time to be joining the Technology team here at the Financial Ombudsman Service. We're looking for a Solution Architect who thrives on solving complex business challenges through smart, scalable technology solutions. This is a unique opportunity to shape the future of our digital landscape by blending technical insight with creativity and business acumen. You'll work at the heart of our Change Gateway process, guiding initiatives from early-stage problem framing through to solution design and delivery. Collaborating with a Virtual Team of technical and business experts, you'll lead the creation of solution visions that are innovative, practical, and aligned with our strategic principles. What you'll do Translate business needs into clear, actionable technical solutions. Lead multi-disciplinary teams through ideation and solution development. Develop solution visions and high-level designs that balance innovation, feasibility, and value. Collaborate with delivery teams to ensure smooth implementation and alignment with design intent. Engage with stakeholders across business and technology to ensure shared understanding and buy-in. Present solutions to governance forums with clarity and confidence. What we're looking for as a minimum criteria Experience designing solutions across a range of technologies and business domains. Strong understanding of application development, integration, and cloud platforms. Ability to work with both technical and non-technical stakeholders. Skilled in producing solution documentation, including solution visions and high-level designs. Excellent communication and facilitation skills. Comfortable navigating ambiguity and driving clarity Technical Awareness You don't need to be an expert in every technology we use-but you should bring deep expertise in at least one of the following areas, along with a broad understanding of how the others contribute to end-to-end solutions. Our current ecosystem includes: Case Handling & Automation: Microsoft D365, Power Platform, Azure Logic Apps, Azure Functions, Azure DevOps Integration: NServiceBus, Azure Service Bus HR & Finance: Workday, Anaplan Productivity & Collaboration: Microsoft 365 AI & Intelligent Automation: Azure AI, Microsoft Copilots Why join us? We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us: 25 days holiday entitlement, with the option to buy extra or sell days Generous pension Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others Employee Assistance Programme Extensive opportunities for personal and career development Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London Extensive Well-being resources including on-site therapists (London office only) Beautiful and bright London office looking over the Thames and near to mainline stations Our Manchester office is 7 minutes' walk from the Oxford Road station Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating andraising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too! How do I apply? Please upload your CV, which should highlight relevant skills and experience. This advert will close at Midnight on Sunday, 22nd June 2025 Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the recruitment process. Authenticity of applications We value authentic, personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration We're proud to be an inclusive employer We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. We're committed to being a great place to work- attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we're diverse and inclusive, we'll better understand different perspectives, which is fundamental to our job resolving financial complaints. We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level. We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate's CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email and let us know your preferred method of contact. Find out more Check out below channels to find out more about everyday life at the Financial Ombudsman Service - and don't forget to follow us while you're there! LinkedIn: Financial Ombudsman Service Our careers page: Good luck with your application

Financial Ombudsman Service Non-Executive Directors Remuneration: £24,500; Time Commitment: up to 20 days per annum Location: London The Financial Ombudsman Service is a free and impartial service that aims to resolve customer complaints in an efficient and effective way. We sit at the heart of the financial services ecosystem and financial regulatory family and we play a vital role for consumers to get redress when things go wrong. We set the standard for modern, efficient, and accessible alternative dispute resolution and every year we resolve thousands of disputes between consumers or small businesses and their financial service providers. We use and share our insight with key stakeholders across the financial services sector and bodies such as the FCA and HM Treasury in order to improve the whole financial services ecosystem. We also have a role to ensure we work with partners to create a surer climate for investment by delivering on our core purpose. The government, in support of its Growth Mission, has asked the country's regulators to remove barriers to economic growth and create a regulatory environment that boosts investment, innovation and opportunity across the United Kingdom. Financial services is a critical part of this growth. Now is an exciting and critical time to join the Financial Ombudsman Service and lead our journey as we drive forward significant organisational reform and technological transformation. We are looking for two dynamic Non-Executive Directors whose skills and experience will complement the diversity of our current Board, bringing strong oversight, support and challenge, as we work to meet our strategic objectives and deliver on our core purpose. We are interested in individuals with Executive and/or Board level experience who bring an understanding of working in complex, highly regulated environments, and who have specific experience and knowledge of one or more of the following areas: workforce and HR, remuneration or legal. If you have a passion for fairness and excellence then we'd love to hear from you. The appointment of the NED's of the Financial Ombudsman Service will be made by the FCA. To find out more, please click apply on website. For a confidential conversation about the role, please contact: Closing date for applications is 9am Friday 8th August 2025

Financial Ombudsman Service Chair Remuneration: £75,000 per annum; Time commitment: c2 days per week Location: London Join us as Chair and play a pivotal role in steering our ambitious journey forward. The Financial Ombudsman Service is a free and impartial service that aims to resolve customer complaints in an efficient and effective way. We sit at the heart of the financial services ecosystem and financial regulatory family and we play a vital role for consumers to get redress when things go wrong. We set the standard for modern, efficient, and accessible alternative dispute resolution and every year we resolve thousands of disputes between consumers or small businesses and their financial service providers. We also use and share our insight with key stakeholders across the financial services sector and bodies such as the FCA and HM Treasury in order to improve the whole financial services ecosystem. We also have a role to ensure we work with partners to create a surer climate for investment by delivering on our core purpose. The government, in support of its Growth Mission, has asked the country's regulators to remove barriers to economic growth and create a regulatory environment that boosts investment, innovation and opportunity across the United Kingdom. Financial services is a critical part of this growth. Now is an exciting and critical time to join the Financial Ombudsman Service and lead our journey as we drive forward significant organisational reform and technology transformation. As Chair, you will help define our contribution to the future of consumer redress and modernise our service, using new technology to drive efficiency and deliver for customers. The Chair of the Financial Ombudsman Service will provide strategic leadership and oversee the performance of the Board. Your responsibilities will include fostering a cohesive Board culture, contributing to strategy development, and ensuring robust governance structures. You will also manage stakeholder engagement and represent the Ombudsman to the FCA, wider financial regulatory family, government, industry and consumer groups. You will support and challenge the executive team, and maintain a high-performing organisational culture. We welcome interest from applicants with expert, high-level leadership experience as a Non-Executive Director, or with experience of leading and chairing at Board level, in an organisation of comparable size and complexity to the Ombudsman. You will bring an informed understanding of consumer or regulatory affairs, law/policy development and will be able to evidence sound business acumen and excellent communication skills. Strong personal values and principles, which align with those of the Financial Ombudsman Service, and a firm commitment to promoting diversity in the widest sense will underpin the skills and attributes needed for this role. If you are a visionary leader with a passion for fairness and excellence, we invite you to apply for this exciting opportunity and help us shape a fairer financial future. This campaign is being supported by our advising consultants, GatenbySanderson. For further details on this appointment and how to apply, please click on Apply. For a confidential conversation about this Chair appointment, please contact Duncan Ewart: Closing date for applications: 24th March 2025 at noon. The appointment of the new Chair of the Financial Ombudsman Service will be made by the FCA, with the approval of HM Treasury.

time left to apply End Date: January 13, 2025 (18 days left to apply) job requisition id JR-01973 Contract: Permanent Working hours: Full time is 35 hours a week. Reporting to: Lead Analyst Office: London Docklands Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. About FOS At the Financial Ombudsman Service, we make decisions on a range of complex and difficult issues. Every year we resolve thousands of disputes between consumers or small businesses and their financial service providers. About the Analytics and Insight Team We deliver timely insight to support evidenced based decision making across casework and support functions within FOS. As a team that has grown significantly within the last 18 months, we are also working to continuously enhance our ways of work and deliver more efficiently and with greater impact. Key Responsibilities You will bring your analytical experience and appropriate qualifications to the table to shape and deliver evidenced based analysis that supports strategically aligned business choices and change. You will support the analytics leadership on longer term analytics deliverables through your proactive involvement in key projects. You will utilise your experience in delivering proactively and playing a guiding role on key analytical projects, supporting, and guiding your colleagues where required. During this process, you will bring your demonstrated experience of working independently and engaging with key stakeholders during shaping, execution, and delivery. You will leverage your knowledge and experience of shaping analytical workflows, support structures and data shaping across a sizeable organisation to uplift and mature the team's ways of work into the future. A strong record of impact through analysis, ideally in a large organisation that prides itself on customer service. Experience of leading and delivering a portfolio of analytical work - through your own analytical and problem-solving skills and supporting the analysis of others. The ability to work with ambiguity, focusing on the big picture and eliciting the key issue from stakeholders or situations, so your - and others' - analytical expertise drives evidence-based improvements. Knowledge (Math/Stats degree or aligned qualification essential) and practical experience of a range of quantitative and qualitative analytical techniques, with expertise in several specific, technical areas (for example: SQL, Python (preferred), mathematical modelling, sampling and statistical theory, systems thinking and operational research methods). Strong communication skills, both verbal and written - you can explain your ideas in a way the choice makers understand and can act on. Attention to detail coupled with a strong quality assurance focus, to ensure accurate solution delivery that meets the stated requirements. Displaying good project management skills - you know how to get things done and can deliver on time. Track record of delivering through others - for example project managing, line managing or shaping the analytical work of others. Excellent teamwork skills, with the ability to build collaborative working relationships. Experience with shaping analytical data structures within a large organisational setting an advantage. Why Financial Ombudsman Service? We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us: 25 days holiday entitlement, with the option to buy extra or sell days Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others Employee Assistance Programme Extensive opportunities for personal and career development Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London Extensive Well-being resources including on-site therapists (London office only) Beautiful and bright London office looking over the Thames and near to mainline stations Our Coventry office is 2 minutes' walk from the main station Applications need to be submitted by midnight on Sunday 12th January 2025. We're proud to be an inclusive employer We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role.

Location: London Docklands and Coventry. Travel will be expected between locations. Hybrid working policy, with everyone working at least four days across a fortnight in the office. The Financial Ombudsman Service (the Service) is transforming the way it manages its casework. Bringing down customer waiting times and backlogs is at the forefront of the Financial Ombudsman Service s casework plans for this year, and the Board has been clear in setting out its expectations for improvement. As part of this transformation, the Financial Ombudsman Service is restructuring its senior leadership team, which includes creating four Ombudsman Director roles. The purpose of the Ombudsman Director role is to ensure that our decisions are made fairly, impartially and consistently, whilst achieving our productivity and efficiency objectives. They will develop policy and a supporting knowledge framework, assuring the quality of casework, and managing the casework teams and operational budget for the product area(s) within their vertical s remit. Reporting to the Deputy Chief Ombudsman, this is an opportunity to play a significant strategic and operational role at a time of fundamental change, where the demands and expectations of us are high. As an experienced strategic leader, the Ombudsman Director will be responsible and accountable for driving all the strategic, financial, operational, people leadership and risk management aspects of the product area(s) in line with the Service s objectives, as well as working collaboratively with peers to deliver across the Service. The successful candidate will be an experienced strategic leader with demonstrable experience building high performing teams. They will have strong senior stakeholder management skills and the ability to influence others. They will be an experienced change manager, with a demonstrable track record of delivering tangible results. Senior industry experience i.e. working within a financial services organisation may be helpful. Saxton Bampfylde Ltd is acting as an employment agency advisor to the Financial Ombudsman Service on this appointment. For further information about the role, including details about how to apply, please visit using reference QFOSH. Alternatively, telephone (0) (during office hours). Applications should be received by noon on Wednesday 12 th October 2022.