Planet Recruitment

Job Role: IT Director Location: Marylebone, London, W1 Hybrid: 3 days in Office Salary: 100k - 120k plus benefits Firm Overview Our client long-established firm of Chartered Accountants. They deliver services to the highest standards, combining deep technical expertise with a forward-thinking outlook. They pride themselves on building enduring relationships with their clients, many of whom are ultra-high-net-worth individuals and families offering bespoke advice that spans generations. Their team is known for its intelligence, ingenuity, and exacting attention to detail. They are trusted advisers, providing not only technical excellence but also constructive challenge and strategic insight when needed. Their services span compliance and advisory work, with specialist expertise across sectors including family offices, real estate, financial services, entertainment and charities. They also support family offices and offer tailored private client services. Role Overview The IT Director will lead the Firm's technology operations and projects, ensuring that our IT infrastructure supports the firm's commitment to excellence and client service. They will collaborate with the partners in setting the firm's Tech strategy to ensure this aligns with the wider business aims. This is a pivotal role that combines hands-on leadership with strategic input, requiring a deep understanding of enterprise-grade IT systems within a cost-conscious, professional services environment. The successful candidate will report directly to the Partners and oversee one in-house IT engineer/manager. They will also manage relationships with external IT support providers and vendors. The IT Director will be responsible for ensuring that our systems are secure, scalable, and aligned with the Firm's high standards of governance and performance. Key Responsibilities Infrastructure & Operations - Oversee the Firm's cloud-based infrastructure (AVD on Microsoft Azure), ensuring performance, reliability, and scalability. - Oversee the Firm's line of business applications ( including the Microsoft suite, Teams, CCH Central, Virtual Cabinet, Caseware, Alphatax) - Manage hardware and software lifecycles, including procurement, deployment, and retirement. - Ensure robust update control, patch management, and system monitoring. Governance & Security - Implement and maintain strong IT governance frameworks, including risk management and compliance. - Lead cybersecurity strategy, including threat detection, incident response, and staff awareness training. - Ensure compliance with GDPR and other relevant regulations. Vendor & License Management - Manage relationships with external IT support providers and software vendors. - Negotiate contracts, monitor SLAs, and ensure cost-effective service delivery. - Maintain accurate records of software licenses and ensure compliance. Strategic Leadership - In conjunction with the partners, develop and execute an IT strategy that aligns with the Firm's business goals and client service ethos. - Advise Partners on emerging technologies and implement impactful solutions, including AI, automation, and data analytics. - Conduct horizon scanning to identify innovations that enhance operational efficiency and client experience. Project Management - Lead IT projects including system upgrades, software implementations, and process improvements. - Collaborate with internal stakeholders to define requirements and deliver tailored solutions. Training & Communication - Promote IT literacy across the Firm through structured training and informal support. - Communicate technical concepts clearly and effectively to non-technical audiences. - Foster a culture of continuous improvement and proactive problem-solving. Team Leadership - Supervise and mentor the in-house IT engineer/manager, providing guidance and performance management. - Build a collaborative, service-oriented IT function that reflects the Firm's values. Skills & Experience Essential - Proven experience as an IT Director or Head of IT in a professional services firm. - Strong technical knowledge of Microsoft 365, Azure, AVD and best-in-breed accounting and tax solutions. - Demonstrated success in IT operations, infrastructure management, and vendor oversight. - Deep understanding of cybersecurity principles and regulatory compliance. - Excellent communication, leadership, and stakeholder engagement skills. Desirable - Experience with AI and RPA tools and their application in professional services. - Familiarity with our line-of-business applications. - Project management certification or equivalent experience. - Exposure to ISO 27001 or similar standards. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Cyber Security Lead Oxfordshire - Hybrid - 2 days per week (Flexible) 50k - 60k plus Benefits Our Client are an award-winning leading IT company offering complete outsourced IT solutions to organisations across the UK and Europe. Based in Oxfordshire they provide a comprehensive range of support services, software and hardware solutions to major blue-chip clients and their technicians are highly skilled in planning, implementing and trouble shooting. They strive to become one of the top places to work in the UK - in fact, they believe that they already are! Most of the team have been here for years, have built a terrific career, and as corny as it may sound, they really do call themselves the Planet Family. They welcome new people to the team all the time, from all backgrounds and all levels of experience. They are able to attract talent to our business by investing in staff training and staff rewards, which has become a bedrock of our success. This initiative has resulted in staff becoming even better at what they do, great staff retention and greater company buy-in from the team. As part of this strategy, the more staff learn via official courses, the better the service and the more we reward them. Primary Purpose The Security Lead is both the client-facing strategist and the internal accountable owner of security within the MSP. They lead Quarterly Security Reviews (QSRs), own the client risk register and exception process, and ensure services are delivered in line with frameworks such as Cyber Essentials, ISO27001, and NIST. Internally, the Security Lead is accountable for the MSP's own security posture ensuring tools, processes, and teams meet the same standards we deliver to clients. They monitor measurable posture metrics (e.g., Microsoft Secure Score, Vulnerability etc.), ensure continuous improvement, and keep the MSP's security practice relevant through ongoing training, certifications, and emerging threat awareness. While day-to-day execution is delegated to Security Analysts and service teams, the Security Lead owns security end-to-end: identifying risks, embedding controls, and ensuring compliance is demonstrable. Key Responsibilities Client-Facing Lead Quarterly Security Reviews (QSRs), presenting patch/vulnerability posture, incidents, compliance status, and risk register updates. Translate technical security risks into clear business impact and outcomes. Own the client exception process, ensuring risks are documented, communicated, and signed off. Support Account Managers and Strategic Partnership Managers in roadmap and IT strategy sessions. Act as the strategic security escalation point for clients when risks require senior involvement. Internal MSP Security Own the MSP's internal security frameworks and certifications (e.g., CE+, ISO, SOC 2). Oversee patching, vulnerability, and risk management of MSP-owned infrastructure and tools. Ensure MSP's technology stack (RMM, XDR, PSA, backup, etc.) is securely deployed and monitored. Drive staff security awareness, training, and compliance with secure processes. Delegate operational tasks to Security Analysts while retaining accountability for end-to-end outcomes. Governance & Standards Maintain the client and internal risk registers. Define and evolve gold-standard security "whitepapers" for projects and BAU. Sign off security requirements for project scope/designs that impact compliance or frameworks. Collaborate with Service Delivery Manager and Project Delivery Manager to ensure security is embedded in BAU, change control, and project execution. Monitor and report on client posture metrics (e.g., Microsoft Secure Score, M365 compliance dashboards). Drive continuous posture improvement across client environments. Team Leadership & Growth Mentor and develop Security Analysts. Ensure team certifications remain up to date (minimum 2 per year per Analyst). Lead internal knowledge-sharing sessions to keep the team and wider MSP relevant against new threats and frameworks. Champion automation (RPA/AI) in evidence gathering, reporting, and triage. Identify scale points for growing the Security Practice (e.g., Security Architect, more Analysts). Behaviors Required Strategic Thinking - able to translate technical risks into business outcomes and align security initiatives with client goals and budgets. Strong Governance Mindset - experienced in managing frameworks (Cyber Essentials, ISO27001, NIST) and embedding them into MSP operations and client environments. Risk Communication - skilled at presenting complex security issues clearly to non-technical stakeholders, both internally and at client leadership level. Technical Depth - hands-on understanding of vulnerability management, patch governance, endpoint security (EDR/XDR), and cloud (M365/Azure security). Analytical Skills - capable of interpreting scan results, posture metrics (e.g., Microsoft Secure Score), and incident trends into actionable insights. Delegation & Leadership - experienced in mentoring Analysts and delegating effectively while retaining accountability for outcomes. Collaboration - able to work cross-functionally with Service Delivery, Projects, Account Managers, and vendors to embed security consistently. Continuous Learning - committed to staying current with evolving threats, frameworks, and technologies, and ensuring the team is trained and certified. Client-Facing Confidence - comfortable leading Quarterly Security Reviews (QSRs), participating in roadmap sessions, and engaging with C-level stakeholders. Change Agent - able to influence internal teams and clients to adopt best practice, even when it means shifting established ways of working. Person Specification: Minimum 5+ years in IT security or MSP environment. Strong knowledge of Cyber Essentials, ISO27001, or NIST frameworks. Experience with patch/vulnerability management governance. Ability to communicate technical risks in business language. Proven ability to run client-facing reviews or presentations. Desirable CISSP, CISM, or equivalent certifications. Experience delivering or auditing compliance frameworks. Familiarity with RMM/XDR/EDR, SIEM, and vulnerability scanning platforms. Experience leading small teams (mentoring, guiding). Exposure to incident response and tabletop exercises. What Success Looks Like: Success means the Security Lead is recognised by clients as a trusted advisor who simplifies security into business language. All client and internal risks are captured, visible, and acted upon with no blind spots. QSRs consistently deliver actionable improvements that feed into roadmaps and IT strategy, while client security posture measurably improves quarter-on-quarter (demonstrated in metrics such as Microsoft Secure Score, CE+ readiness, and vulnerability closure rates). Internally, the MSP leads by example: our own systems, tools, and processes are secure, audit-ready, and improving over time. The Security Lead ensures their team is certified, trained, and ahead of industry changes, delegating operational execution while embedding governance across service, INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Position: Sales & Marketing Manager Location: Witney Salary: 35,000 per annum (plus commission) Our client is seeking a dynamic and results-driven Sales and Marketing Manager to lead the growth in the commercial laundry and textile sector. This role is pivotal in maintaining strong customer relationships, driving new business, expanding existing accounts, and delivering effective marketing strategies.The successful candidate will balance commercial ambition with operational awareness, ensuring that sales growth aligns with our production capabilities and quality standards. The Role: Customer Relationship Management Maintain strong, long-term client relationships across all accounts. Conduct quarterly face-to-face reviews with every customer to ensure satisfaction and identify growth opportunities. Manage and resolve customer complaints efficiently, ensuring issues are logged and tracked through the CRM system. Sales Growth & Business Development Increase sales of new laundry contracts, with a strong focus on colleges and high-end hotels. Drive new business acquisition while expanding our footprint within existing customers. Achieve sales targets as set out by the directors, with clear strategies for growth. Support and work closely with the Sales team to ensure targets are met, leads are followed up, and deals are progressed effectively. Textile Sales Deliver overall growth in textile sales (duvets, pillows, soft furnishings, etc.) in a way that does not adversely impact laundry production. Build strong supplier relationships to ensure we provide the best quality, cost-effective products to customers. Marketing & Brand Visibility Develop, plan, and execute marketing campaigns to support business growth and customer engagement. Improve brand visibility across digital channels (social media, website) and physical presence (events, signage, printed materials, etc.). Organise and host promotional events to attract and convert new business. Manage brand presence and ensure consistent messaging across all platforms. CRM & Data Management Own and manage the CRM system, ensuring all customer data, opportunities, sales activities, complaints, and personnel details are accurately recorded and maintained. Use CRM insights to inform sales strategy and reporting. Technology & Process Improvement Provide input into technology improvements that enhance customer tracking, contract management, and overall sales efficiency. Collaborate with operations to identify and implement technology that improves production processes and customer experience. Collaboration & Operational Alignment Liaise closely with operational management to ensure new business opportunities align with production capacity and operational goals. Maintain regular communication with suppliers and internal teams to ensure seamless delivery of customer requirements. About You: Proven experience in sales and marketing, ideally within commercial laundry, textiles, or hospitality services. Strong B2B sales background with a track record of achieving and exceeding sales targets. Demonstrated success in building brand visibility and managing digital/physical marketing initiatives. Excellent relationship management, negotiation, and presentation skills. Experience in planning and executing marketing campaigns and events. Strong commercial awareness with the ability to balance sales ambition with operational capacity. Proficiency in CRM systems and data management. Understanding of technology solutions that improve customer management, production efficiency, and service delivery. Ability to work collaboratively with cross-functional teams. Commutable Locations: Oxford, Abingdon, Didcot, Bicester, Witney, Banbury, Kidlington Key Words: Sales Manager, Account Manager, Marketing Manager, Sales, B2B, B2C INDCOM Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Role: IT Support Officer Location: Witney, Oxfordshire Salary: 26,000 - 30,000 Hours: 37.5 per week between Monday-Friday Profile My client is a very well-respected independent school that are looking to add an IT Support Officer to their IT Team. Reporting to the Head of IT Services, this is a front-line, customer-facing position providing technical support to staff and pupils across the School. You will help ensure the smooth operation of the systems and provide practical assistance with a range of IT and audio-visual equipment. This role offers an excellent opportunity for an individual with strong communication skills, a positive attitude, and an interest in technology to develop their experience within a supportive educational environment. Key Responsibilities Provide first-line technical support to staff and pupils, resolving IT issues promptly and professionally Assist with the setup, maintenance, and deployment of devices for the School's 1:1 Surface Programme Support users of desk-based devices and classroom technology, including Surface docking stations and display screens Maintain and support the School's audio-visual systems Manage and maintain the School's bank of exam laptops, liaising with the Exams Officer to ensure their effective deployment Provide technical support for visiting speakers and school events, including Progress Review Evenings (Parents' Evenings) Monitor and maintain printer toner supplies and carry out replacements as required Liaise with third-party companies regarding warranty claims and support requests Contribute to ongoing IT projects and initiatives as required. This is a great opportunity to work at an exceptional school. If this is of interest, please apply ASAP. Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Assistant Network Manager / 2nd Line Technician Reigate - Onsite in School. 30k - 33k Benefits: A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils SAGE Employee Benefits. 2 years death in salary 3% pension contribution Sage benefits scheme (discounts) MS Vouchers 3 month after probation - progression plan 25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holiday Our client is looking for a IT Engineer based on a client site to work as part of our managed service team.looking for an Assistant Network Manager based on a client site to work as part of our managed service team. Key Tasks ICT Support Service on-site Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. Technical Expertise Connect up and check hardware for normal operation. Set up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set up and checking of networked PCs. Perform basic maintenance tasks for user accounts. Use simple utilities to change information on the intranet. Follow instructions to run basic network monitoring reports or utilities. Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Maintain a software library and store original copies of installed applications. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans. Follow instructions to implement school backup and virus protection procedures. Record requests accurately in a support log. Retrieve details of previous requests if an enquiry is made. Investigate a request for support, record diagnostic information and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. Holiday Work Potential to be called out to work in project teams during the holidays. Other Actively monitor school, LEA/LA and legal responsibilities. Develop relevant H&S procedures and ensure that all ICT users follow appropriate practice. Ability to self-regulate Any other tasks that the Technical Management Team, or the Company Directors feel are appropriate Work Experience Requirements Experience in a helpdesk or support environment. Education Requirements Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator ( MCSA ), Microsoft Certified Systems Engineer ( MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Position; ASSEMBLY OPERATIVE Location; THAME Salary; 12.50 - 14.25 PER HOUR Planet Recruitment are currently hiring for multiple Assembly Opertives for a client based in Thame. The role will be to follow correct guidlines for whichever section you are on. Shifts AM - (Apply online only) Monday- Thursday - (Apply online only) Friday ( 12.50 PER HOUR) PM - (Apply online only) Monday-Thursday - (Apply online only) Friday ( 14.25 PER HOUR) Responsibilities; Perform tasks around company products according to established specifications and instructions. Perform tasks and orders following Production Plan Keep equipment operational, following instructions, report any problems to the Team Leader/Supervisor. Quality check ALL parts to ensure faulty parts not used in production. Communicate with Managers about any issues that may arise. Ensure work area is always kept clean and tidy. Essential experience; Able to work alone and as a team Assembly expereince is preffered but full training provided Able to identify issues and raise them to correct person. Can clearly communicate both written and verbally what is required. Good attention to detail and good manual dexterity. Commutable locations; Thame, Oxford, Wheatley, Aylesbury, Long Crendon, Aston Clinton, Chalgrove, Chinnor, Abingdon, Wallingford, Bicester Key words; Production, Production Operative, Assembly, Warehouse Operative INDWARE Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Planet Recruitment are looking for Plumbers to join our client on a project in Oxford. 2nd fix Plumbing, a refurbishment project. Parking available on site. Apply online INDCON Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Our prestigous client from the automotive industry are looking for a PDI/Mechincal Inspector to join their site in Thurleigh near Bedford : Job Role: Carry out mechanical inspections Carry out the vehicle Pre-Delivery Inspection to manufacturer specification. Record the completion of the PDI and update fleet systems. Ensure vehicles are completed ready for delivery at the pre-determined date. To accessorize vehicles as and when required. Experience: Clean driving licence is essential. Previous mechanical experience. Able to provide excellent customer service at all times. To be able to work as part of a team. Have a friendly, can do attitude. Please contact Adam on (phone number removed) to find out more! INDENG Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Position; Cook/Kitchen Assistant Location; Chipping Norton Salary; 12.50 - 14 per hour About the role; Planet Recruitment are proud to be working with a fast-growing organisation based in the Chipping Norton area who are looking for a Cook/ Kitchen Assistant. The working hours are 40 per week (5 days out of 7) Most likely days off would be Sunday & Monday Responsibilities; To check the quality of all goods purchased. Ensure all food labelling is carried out as per HACCP. To manage the stock rotation. To run the Kitchen Mentor and develop junior members of the team. In liaison with the other kitchen staff, to prepare meat, soup, and vegetarian dishes To check all food deliveries, storage, cooking, and cooling temperature policies adhere to. To practice and follow all health & hygiene regulations, with attention to safe working processes, as outlined. Ensure that all food produced is handled hygienically. Ensure all HACCP procedures are in place and monitored across the site. To be aware of and follow the allergy systems and procedures and be able to communicate queries on allergy contents correctly. Understand the importance of serving safe food to people with allergies. Essential experience; Excellent interpersonal and communication skills, including an intermediate level of written and spoken English Excellent larder, pastry, and sauce skills. Ability to produce a wide variety of dishes, including vegetarian. Ability to work without supervision using own initiative. Taking responsibility for scheduled tasks. High level of attention to detail with the ability to follow recipes accurately. Commutable locations; Chipping Norton, Witney, Banbury, Bloxham, Moreton-in-Marsh, Charlbury, Woodstock Key words; Chef, Cook, Kitchen Assistant, Hospitality, Catering INDWARE Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Position; Part-time Evening Catering Supervisor Location; Oxford Salary; 15,253 - 17,237 per annum Our client in the City Centre of Oxford is looking for a Part-time Evening Catering Supervisor on a fixed term contract (1 year mat cover). Main responsibilities; Work collaboratively together with the kitchen, events and catering staff to provide an excellent service to all clients and members of the college. Take responsibility for not only your own health and safety training but also the training of front of house team including but not limited to; health and safety, food safety, training and the related paperwork. Organize and supervise staff engaged in food and beverage service, taking sole charge of formal dinners, internal and external events as and when required. Liaise with relevant departments over bookings, timings, diets plans, and all other details of events involving catering to ensure a smooth delivery Recognise the importance of managing and dealing with complex allergens and dietary requirements Customer focused approach to all times, including responding and dealing with any queries or complaints. Supervise laying and clearing of the college dining and function rooms plus marquees for larger functions (this may include moving heavy items such as furniture, wine etc). Responsibility for stock management of the college wine cellar and bar. This includes ensuring the wine cellar spreadsheets are kept up to date and all stock movement is accounted for. Supervise cleaning, stock control and maintenance of all equipment in order to maintain a clean hygienic environment to serve food in the servery, pantry, dining room and all other areas where food and drink are kept or stored. Effective planning and use of all resources to meet customer requirements including assisting the F&BM with rostering when required. Deal professionally with customers, internal and external clients The position will require the post holder to work outside normal office hours in order to supervise events involving catering. Carry out other tasks as reasonably requested by the F&BM and/or Head of Catering to include projects and catering operations, occasionally working across departments for supporting other teams within reason. Assist in implementing and operating any systems & software used by the Catering Department - which includes epos, new events system, finance, Mercury, PerfectTableplan etc. Experience / Qualifications; Knowledge of basic health and safety procedures NVQ 1 and/or 2 in Food Service (or qualified by your experience) Experience of supervising staff and managing dinners and events that involve catering Proven ability to accept responsibility and the self-motivation to see a project through to completion Sound administrative and organizational experience. Meticulously accurate worker with good attention to detail Excellent professional communication skills and ability to speak good English Previous experience of food service in a College or fine dining environment Ability to accept instruction Reliable, enthusiastic and self-motivated Ability to work independently and flexibly as a member of a small team Ability to work well under pressure and in sometimes stressful conditions An ability to make good use of own time during quieter periods Well presented with the ability to adhere to the dress code and behave in a manner that is appropriate for the College Fit enough to be able to spend most of your working hours on your feet IT literacy including Microsoft Office Desirable skills; Basic food hygiene certificate First aid trained Experience of Perfect Table Plan, Mercury, and Epos A background in hospitality or the events industry INDWARE Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Position; Part-time Events & Catering Coordinator Location; Oxford Salary; 15,253 - 17,237 per annum Our client in the City Centre of Oxford is looking for a Part-time Events & Catering Coordinator on a fixed term contract (1 year mat cover). The hours are Monday to Friday, 20 hours perk week (can be flexible on timings for example 9am - 1pm). Main responsibilities; Provide administrative support for the Kitchen and Front of House teams; printing menus, signage, responding to emails and carrying out administrative projects and arrangements as required. Assist in administration required for internal and external events, including conferences, alumni events, and academic ceremonies. Carry out show rounds of the facilities and have detailed information to hand to answer questions. Produce marketing material for the college catering and events Instagram account. Handle enquiries and room bookings for College spaces. Add monthly internal and external charges to the invoicing tracker for events and catering. Work collaboratively with the Catering team, ensuring the effective communication of all details relating to events involving hospitality. Liaise with relevant departments over bookings, timings, diets plans, IT, AV and all other details of events to ensure a smooth delivery. Process enquiries (external and Internal). To prepare quotations for events, follow up to the point of confirmation, billing and feedback. Assist in producing and maintaining of sources of information on the website/intranet and in publications. Supporting the Head Chef and Food and Beverage Manager with the admin associated with stock taking of the college kitchen, pantry, wine cellar and bar. This includes ensuring the stock spreadsheets are kept up to date and all stock movement is accounted for. Customer focussed approach to all events and conferences, including initial response to any queries Experience / Qualifications; Sound administrative and organisational experience, particularly within conferences and events is preferable Proven ability to accept responsibility and the self-motivation to see a project through to completion Excellent written and interpersonal skills Meticulously accurate worker with good attention to detail Understanding and experience of catering Ability to work independently and flexibly as a member of a small team Ability to work under pressure Effective communicator and problem solver Flexible and able to work occasional evenings and weekends IT literacy including Microsoft Office INDWARE Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Role: IT Manager Location: Stanmore Salary: 30,000 - 38,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Our Client is current seeking an IT Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the Clients on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and the client, this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Role: Lead Python Developer Location: Remote Salary: 40,000 - 50,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Trav As a led Python Developer, you will be skilled in building and maintaining easy to use web-based software and applications. You'll be a creative coder with a track record of innovation. You will be fluent in using Python, MySQL and have experience implementing and maintaining Python Django. You will be a motivated and self-directed individual, with excellent inter-personal skills and a breadth of software development knowledge. This role is a full-time role primarily based remotely. You will report into the Head of Engineering. Responsibilities Developing and maintaining web applications: Writing efficient, reusable, and reliable Python code to build and maintain online applications. Collaborating with cross-functional teams: Working closely with other developers, designers, and product managers to create high-quality software solutions. Implementing security and data protection: Ensuring the security of applications and data by implementing best practices and security measures. Debugging and troubleshooting: Identifying and fixing bugs and performance issues in the codebase. Writing unit tests and integration tests: Creating and maintaining tests to ensure the reliability and stability of the software. Participating in code reviews: Reviewing code written by other developers and providing feedback. Staying current with industry trends: Keeping up with the latest developments in Python and related technologies to ensure the use of best practices and modern tools. Documenting code and processes: Writing clear and concise documentation for the codebase and development processes. Knowledge sharing: Providing guidance and support to less experienced developers to help them grow and improve their skills. Knowledge, skills and experience Essential 3+ years' experience in building and testing web applications using Python. Extensive knowledge of Python programming language. Knowledge of Python Django and/or experience or writing and maintain REST APIs Experience in database design. The ability to multi-task with several ongoing system projects at any one time. Technically minded with an ability to translate technical issues into simple solutions. Excellent problem-solving skills, being able to think outside the box to find resolutions. Good planning and organisational skills with the ability to work with competing deadlines. Ability to learn quickly. A self-learner with excellent organisation skills. Have an eye for detail. Desirable Experience with Vue.js. Experience with Python Flask Experience with the Laravel PHP Framework. An understanding of CI/CD Best practices and implementation. Good experience of debugging skills. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Position; Hospitality staff Location; COWLEY, OXFORD Salary; 11.44 - 12.40 PER HOUR We require hospitality staff to work for our client based in Cowley, Oxford , working within their bar & concourse team within the football hospitality sector Shift times will vary dependent on kick off times but will be between 4-5 hours a shift Main responsibilities; Serving food and drink to customers within the stadium taking money fulfilling customers orders working as a team to ensure smooth operation on a game day Required; Positive and self motivated with a 'can-do' attitude Attention to detail is of high importance as you will be required to follow work instructions and ensure orders are completed You will need to have a good understanding of written and spoken English and be able to work with computers. Commutable locations; Banbury, Kidlington, Bicester, Aylesbury, Oxford, Wallingford, Abingdon Key words; Hospitality, waiting, kitchen staff, events INDWARE Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Position: Junior Professional Services Engineer LOCATION: Oxford SALARY: 32,000 - 34,000 Benefits: 20+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Private medical cover Discounted gym membership Epic Christmas Parties Free Car Parking Primary Purpose: This is a hybrid role the will look to develop current onsite known skill set with a pathway for development into becoming a full Professional Service engineer within the department. As such the required responsibilities have been split accordingly to enable the candidate to be fully aware of the role To enable the candidate to become fully able to complete project works solo, the candidate will spend time with the senior team engineers to shadow and understand the full requirements of how to deliver the required projects Key Responsibilities - Onsite Helpdesk support - The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion. Being the go-to engineer for all site visit requirements where we have been unable to resolve the issue remotely Being an escalation point for onsite requirements Ensuring all forms of support call are logged in the system and the client is kept updated Manage incident and request tickets ensuring established SLA's are met Providing support to our clients Help the Management Team with continued business improvements Communicate daily to clients/management with open tickets / projects Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the management team of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Logging, managing, and resolving client IT issues Maintain desktop asset register and configurations Undertake any other reasonable duties as required to meet the needs of the business Key Responsibilities - Professional Service Engineer - Delivering at least 1 - 2 projects every month, this will increase alongside your expertise. This typically comprises three days of paid support work, one day for an SOW, and one day a week for training and administrative work. Lead role in project delivery Work with other departments, ensuring that everyone is kept up to date pre/during/post project works Work alongside the department PM to work within created project plan Create a detailed Scope of Work document in line with the project proposal Raising concerns and SOW creep Ability to be agile during project works should issue arise Strong communicator both verbally and written to both internal departments and the wider client base Person Specification: Minimum: Excellent knowledge in Windows 7/8/10 installation and configuration Good working knowledge of PC hardware repairs Good knowledge with MacOS installation and configuration Good working knowledge of Email Management/Configuration - Exchange 2013/2016, Office365, Intune management and configuration etc Good working knowledge of Active Directory - User account creation, group creation, etc Comms cabinet patching Basic knowledge of VLANs Good working knowledge of NTFS permissions Handovers - SOW doc: Scope of works to be completed in the time frame given. If extra discovery is needed it needs to be highlighted at internal handover. End of End-of-project handovers need to be completed to the Planet internal team or the customer (customer type depending) Only at this point can the project be signed off Minimum of 2 years' IT experience in a corporate or services environment Driving license and own transport 2+ years' experience working with medium-large business INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

SharePoint Developer & Systems Analyst Central Oxford 50k - 60k Plus Benefits Onsite - 5 days Our client is seeking to appoint an experienced SharePoint Developer and Systems Analyst to provide their recognised professional knowledge, leadership, training, guidance and support to ensure that SharePoint is used as an effective information channel for our internal processes, in conjunction with other digital systems used by the college. You will be responsible for advocating the use of SharePoint throughout the department, influencing managers and all other staff to ensure high levels of awareness and increase the uptake of SharePoint as one of the principal information channels. You will work with all key stakeholders to design, implement, and maintain a comprehensive SharePoint solution tailored to the needs of the client. This includes, but not limited to, creating a SharePoint-based intranet, department SharePoint site and shared folder structures for various departments, and workflows to streamline operations. You will play a key role in ensuring that the Client benefits from enhanced efficiency, improved data security, and robust information-sharing processes. This will involve sharing best practice, investigating and implementing innovative solutions, designing and delivering training, advice and recommendations by leading presentations, group meetings and 1-2-1 consultations. This role should be proactive in identifying and analysing internal processes that could be implemented in SharePoint and then working with the users of these processes to deliver fit-for-purpose SharePoint sites and tools. This may involve supporting the users so that they can do the implementation themselves, or it may involve prototyping/developing the appropriate SharePoint structures and workflows and presenting this to the users for their on-going management. The role will be seen as the in-house SharePoint expert with comprehensive knowledge and authority to develop solutions which benefit the college, whilst looking holistically at digital systems across the operation. This is a fixed-term position for 18-24 months. The salary range for this position is 50,000 - 60,000 per annum, depending on experience. Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Planet Recruitment are recruiting Service Engineer's to join our client based in Oxfordshire who provides a full range of plumbing & heating services, from large residential projects, smaller specialist developments and boiler changes to annual service and maintenance. Competitive salary open to negotiations dependent on experience. Service Engineer Duties Servicing boilers and plant rooms. Repair and mechanical maintenance of units, including plumbing and boiler repairs. Additionally, you will need competency and knowledge in basic electrical, plumbing and mechanical maintenance in relation to this position. Gas safe / NVQ in Plumbing and Heating required. Van and tools provided. You will need excellent people and customer service skills, high quality standards and be willing to go the extra mile to achieve customer satisfaction. Apply online or call Kris or Aaron on (phone number removed) INDCON Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

The Company; We are proud to be working alongisde one of the UK's most modern and professional vehicle salvage agents and parts recyclers who due to continued growth are looking to add a vehicle technician to their growing team. The role; The role will involve the removal of car parts from a wide range of accident damaged vehicles in our busy modern workshop, for re-sale to the trade and general public. A good knowledge of modern vehicles would be an advantage About you; Previous motor mechanics/bodyshop experience Possession of your own set of tools Fork lift driving experience (desirable but not essential) Team Player Benefits; Discounted Petrol Pension scheme Generous Staff discount on parts Free parking on site Commutable locations; Oxford, Didcot, Abingdon, Headington, Cowley, Chalgrove, Stadhampton, Aylesbury, Princes Risborough, Thame, Wheatley, Bicester, Long Crendon, Great Milton, Lewknor, Chinnor If you feel this role is for you and would like discuss in more detail please contact Adam at our engineering department on (phone number removed) or email INDENG Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Our prestigouse client are looking for an experienced Tyre Fitter to work alongside there busy car parts sales team in Thame, Oxon. Previous tyre fitting experience is preffered , and a good working knowledge of motor vehicles would be a distinct advantage. The role will include: Fitting tyres to customers vehicles Processing of high-quality tyres into stock Purchasing new tyres for sale The export of used tyres You will also assist the warehouse team to carry out other associated warehouse duties. The successful candidate must have good customer service skills and be reliable, enthusiastic and comfortable working in a busy fast-moving environment. The hours of work for this role are 39.75 per week, Monday to Thursday 8.00 am to 5.00 pm, Friday 8.00 am to 4.45pm (including 2 x 30 minutes breaks) Key Benefits: Monthly Bonus Discounted Petrol Pension scheme Generous staff discount on parts Free parking on site The starting salary is 26,000 - 28,000 depending on experience and reviewed once the 3-month probationary period has been successfully completed. Plus, upon successful completion eligibility for a discretional monthly bonus and a petrol allowance If you are interested in this role, please call Adam (phone number removed) INDENG Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Position: Service Delivery Manager Location: East London Salary: 40k-50k Our client is a fast-growing ICT Services & Solutions provider for businesses and schools across the South of England. Founded in 1977, we have a long-standing reputation for delivering ICT excellence and support with a personal touch. This is the ideal role for an individual with live experience in providing IT support and project delivery within an MSP environment or as a member of an internal IT support team looking for their next step. You should be passionate about providing exemplary customer service. Role: Responsible for direct management of onsite education Team Leads and Network Managers including; identification of skills gaps, creation of skills matrices, development and implementation of training program at both individual and team level, tangible reporting to show a service improvement link between program and individual performance. Service Delivery Management: Act as the primary manager and escalation point for service delivery at education customer sites. Collaborate closely with onsite service engineer teams and account managers to efficiently meet customer requirements, ensuring issues are resolved correctly and promptly. Customer Communication: Take ownership of problems with clear and concise communication, managing customer expectations effectively whether in person, over the phone, or via remote connectivity. Team Leadership: Oversee education site leads, ensuring support tickets are addressed within agreed customer SLAs. Mentor and develop teams to enhance their performance and service delivery. Responsibilities: Responsible for direct management of onsite education Team Leads and Network Managers including; identification of skills gaps, creation of skills matrices, development and implementation of training program at both individual and team level, tangible reporting to show a service improvement link between program and individual performance. Service Delivery Management: Act as the primary manager and escalation point for service delivery at education customer sites. Collaborate closely with onsite service engineer teams and account managers to efficiently meet customer requirements, ensuring issues are resolved correctly and promptly. Customer Communication: Take ownership of problems with clear and concise communication, managing customer expectations effectively whether in person, over the phone, or via remote connectivity. Team Leadership: Oversee education site leads, ensuring support tickets are addressed within agreed customer SLAs. Mentor and develop teams to enhance their performance and service delivery. . Essential Intermediate level of knowledge and use of Microsoft Office applications A proven passion for ICT and all things technology. Install, configure, trouble shoot issue, using: All MS Windows desktop platforms All MS Office desktop applications Apple mobile technologies Android & Windows mobile technologies. One at least to an accredited standard. Install, configure, troubleshoot issues, using: All MS Exchange platforms All MS Windows server platforms. One at least to an accredited standard. PC/Server hardware - upgrade, both hardware and firmware, RAID configurations, iLO Active Directory - configures sites and services, resolve issues. Firewalls, routers & VPNs - install, configure and troubleshoot. Office 365 - create accounts, breakdown, trouble shoot issues, AD sync etc. Microsoft Hyper v / VM Ware - basic skills. SharePoint. Veeam - setup, implement and trouble shoot local and datacenter based backups Switches - install and configure, setup VLAN's, tagging, breakdown, trouble shoot issues. Audio visual equipment - knowledge of interactive screens, accompanying suite of software and how to troubleshoot issues INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.