Customer Service Manager Department: Customer Services Employment Type: Permanent Location: Southall, London Description St George, a division of Berkeley Group is committed to creating exciting, enduring places where people love to live, work and relax communities where homes are filled with natural light, adaptable in design, and crafted to the highest standards. St George developments are shaped by thoughtful placemaking, with inviting public spaces that promote well-being, encourage social connection, and foster a true sense of belonging. The portfolio includes transformative schemes such as London Dock, Camden Goods Yard, Wandsworth Mills, The Green Quarter, Silkstream, and Grand Union. These high-profile regeneration projects exemplify our approach to revitalising strategic brownfield sites into vibrant, mixed-use neighbourhoods, seamlessly integrating homes with retail, leisure, and cultural amenities, all set within richly landscaped environments. From riverside communities to innovation-led lifestyle hubs, St George is helping to shape some of London's most ambitious urban destinations, driving economic growth, enhancing connectivity, and delivering sustainable long-term value for residents, investors, and the capital as a whole. The role We're looking for a Customer Service Manager to join the team at The Green Quarter, Southall. Champion and uphold Berkeley Group's Vision 2030 commitments across all customer interactions. Act as the primary point of contact for customers from legal completion through the warranty period, ensuring a positive and professional experience. Manage and maintain accurate customer records, defect logs and correspondence within C360. Conduct pre-completion inspections, quality checks and de-snagging, recording findings via the electronic snagging system. Attend handovers, demonstrating appliances and ensuring homes meet agreed quality benchmarks. Coordinate with Construction Managers and subcontractors to resolve defects promptly, issuing and managing defect notices and works orders. Monitor defect trends, produce insight reports and contribute to Lessons Learned meetings to drive continuous quality improvement. Manage post-completion maintenance issues through the 2-year warranty period, keeping customers fully informed throughout. Oversee matters relating to 10-year insurance-backed warranties and legacy issues where required. Undertake end-of-defect inspections with Housing Association partners and manage agreed remedial works to completion. Monitor communal estate areas and report any concerns proactively. Support and develop team members where applicable and actively contribute to team meetings and development sessions. Experience required Proven experience in quality assurance, defect management or customer care within residential development or construction. Strong customer-facing background with a track record of delivering exceptional service and managing complex defect investigations to resolution. Experience working closely with contractors and site teams, building credible and collaborative relationships while confidently challenging poor practice where required. Proficient in CRM systems and electronic snagging/defect management platforms. Detail-oriented with a rigorous approach to quality standards, compliance and Health & Safety best practice. Professional, well-presented and confident engaging a wide range of stakeholders, including customers, subcontractors and internal teams. Self-motivated, resilient and results-focused, with the flexibility to adapt in a fast-paced site environment. Strong team contributor with excellent communication skills and the ability to demonstrate empathy and sound judgement. Why join us? 25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance. The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm. Internal applicants: If you're an internal applicant, please ensure you've informed your line manager of your intention to apply for this position.
Mar 25, 2026
Full time
Customer Service Manager Department: Customer Services Employment Type: Permanent Location: Southall, London Description St George, a division of Berkeley Group is committed to creating exciting, enduring places where people love to live, work and relax communities where homes are filled with natural light, adaptable in design, and crafted to the highest standards. St George developments are shaped by thoughtful placemaking, with inviting public spaces that promote well-being, encourage social connection, and foster a true sense of belonging. The portfolio includes transformative schemes such as London Dock, Camden Goods Yard, Wandsworth Mills, The Green Quarter, Silkstream, and Grand Union. These high-profile regeneration projects exemplify our approach to revitalising strategic brownfield sites into vibrant, mixed-use neighbourhoods, seamlessly integrating homes with retail, leisure, and cultural amenities, all set within richly landscaped environments. From riverside communities to innovation-led lifestyle hubs, St George is helping to shape some of London's most ambitious urban destinations, driving economic growth, enhancing connectivity, and delivering sustainable long-term value for residents, investors, and the capital as a whole. The role We're looking for a Customer Service Manager to join the team at The Green Quarter, Southall. Champion and uphold Berkeley Group's Vision 2030 commitments across all customer interactions. Act as the primary point of contact for customers from legal completion through the warranty period, ensuring a positive and professional experience. Manage and maintain accurate customer records, defect logs and correspondence within C360. Conduct pre-completion inspections, quality checks and de-snagging, recording findings via the electronic snagging system. Attend handovers, demonstrating appliances and ensuring homes meet agreed quality benchmarks. Coordinate with Construction Managers and subcontractors to resolve defects promptly, issuing and managing defect notices and works orders. Monitor defect trends, produce insight reports and contribute to Lessons Learned meetings to drive continuous quality improvement. Manage post-completion maintenance issues through the 2-year warranty period, keeping customers fully informed throughout. Oversee matters relating to 10-year insurance-backed warranties and legacy issues where required. Undertake end-of-defect inspections with Housing Association partners and manage agreed remedial works to completion. Monitor communal estate areas and report any concerns proactively. Support and develop team members where applicable and actively contribute to team meetings and development sessions. Experience required Proven experience in quality assurance, defect management or customer care within residential development or construction. Strong customer-facing background with a track record of delivering exceptional service and managing complex defect investigations to resolution. Experience working closely with contractors and site teams, building credible and collaborative relationships while confidently challenging poor practice where required. Proficient in CRM systems and electronic snagging/defect management platforms. Detail-oriented with a rigorous approach to quality standards, compliance and Health & Safety best practice. Professional, well-presented and confident engaging a wide range of stakeholders, including customers, subcontractors and internal teams. Self-motivated, resilient and results-focused, with the flexibility to adapt in a fast-paced site environment. Strong team contributor with excellent communication skills and the ability to demonstrate empathy and sound judgement. Why join us? 25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance. The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm. Internal applicants: If you're an internal applicant, please ensure you've informed your line manager of your intention to apply for this position.
Quality Assurance Manager Department: Quality Assurance Employment Type: Permanent Location: Taplow, Buckinghamshire Description Berkeley Oxford & Chiltern is a proud member of the Berkeley Group, passionate about making a difference and delivering sustainable developments, continuously adapting to improve each development for the communities they serve. We are committed to working in partnership and collaboration to continue to build fantastic homes in amazing places. No two Berkeley developments are the same and our bespoke approach sets us apart from our competitors. We are constantly evolving and refining as a company to develop some of the most complex sites into successful mixed use developments. We have the skills and know how to take on a wide range of developments from difficult refurbishments, high rise apartments, large detached properties and even thatched roofs. At the heart of everything we do Is a strong team of people committed to achieving exceptional levels of customer service, delivering high quality homes where vibrant and sustainable communities have been created. Our people and the incredible projects that we deliver are amongst the best reasons that we come to work every day. We work hard and what we do is challenging, but it is hugely meaningful and we have fun together. It is clear that we enjoy what we do, the difference we make to society and we are very proud of the people that make up Berkeley. We have a culture that is rooted in attention to detail, strong communication, and a huge feeling of ownership and pride. The role Support Head of Quality Assurance to deliver key Group Compliance. Co-ordinate and manage audit preparation. Drive continuous improvement. Conduct Quality Risk Reviews. Review and manage Contractor Quality Plans, contractor Inspection and Test Plans (ITPs), etc. Manage non-conforming work, issue NCRs, and ensure timely corrective and preventive actions. Liaise with manufacturers and suppliers. Work closely with Project Managers, internal teams and subcontractors to promote quality awareness and compliance. Ensure proper documentation and retention of quality records (inspection reports, test results, certifications, etc). Monitor subcontractor and supplier quality performance on digital recording platform. Attendance of Pre Start meeting with contractors. Participate in project meetings and provide quality status reports to management. Experience required Strong attention to detail with the ability to identify inconsistencies, non-conformances, risks, and gaps in documentation or processes. Able to work independently while collaborating effectively with project and quality teams. Recognises quality risks and raises issues in a timely and constructive manner. Contributes to continuous improvement of processes, documentation, and quality standards. Experience within construction, engineering, or a technical quality/compliance environment. Good understanding of construction quality requirements, contract compliance, inspection processes, and risk reviews. Experience supporting internal and external audits. Confident communicator, able to work closely with Project Managers, subcontractors, and site teams, and clearly present quality updates. Well organised, able to manage competing priorities and deadlines while remaining calm and thorough. Demonstrates professional integrity, accountability, and a commitment to compliance and best practice. Why join us? 25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance. Standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm. Internal applicants: If you're an internal applicant, please ensure you've informed your line manager of your intention to apply for this position.
Mar 22, 2026
Full time
Quality Assurance Manager Department: Quality Assurance Employment Type: Permanent Location: Taplow, Buckinghamshire Description Berkeley Oxford & Chiltern is a proud member of the Berkeley Group, passionate about making a difference and delivering sustainable developments, continuously adapting to improve each development for the communities they serve. We are committed to working in partnership and collaboration to continue to build fantastic homes in amazing places. No two Berkeley developments are the same and our bespoke approach sets us apart from our competitors. We are constantly evolving and refining as a company to develop some of the most complex sites into successful mixed use developments. We have the skills and know how to take on a wide range of developments from difficult refurbishments, high rise apartments, large detached properties and even thatched roofs. At the heart of everything we do Is a strong team of people committed to achieving exceptional levels of customer service, delivering high quality homes where vibrant and sustainable communities have been created. Our people and the incredible projects that we deliver are amongst the best reasons that we come to work every day. We work hard and what we do is challenging, but it is hugely meaningful and we have fun together. It is clear that we enjoy what we do, the difference we make to society and we are very proud of the people that make up Berkeley. We have a culture that is rooted in attention to detail, strong communication, and a huge feeling of ownership and pride. The role Support Head of Quality Assurance to deliver key Group Compliance. Co-ordinate and manage audit preparation. Drive continuous improvement. Conduct Quality Risk Reviews. Review and manage Contractor Quality Plans, contractor Inspection and Test Plans (ITPs), etc. Manage non-conforming work, issue NCRs, and ensure timely corrective and preventive actions. Liaise with manufacturers and suppliers. Work closely with Project Managers, internal teams and subcontractors to promote quality awareness and compliance. Ensure proper documentation and retention of quality records (inspection reports, test results, certifications, etc). Monitor subcontractor and supplier quality performance on digital recording platform. Attendance of Pre Start meeting with contractors. Participate in project meetings and provide quality status reports to management. Experience required Strong attention to detail with the ability to identify inconsistencies, non-conformances, risks, and gaps in documentation or processes. Able to work independently while collaborating effectively with project and quality teams. Recognises quality risks and raises issues in a timely and constructive manner. Contributes to continuous improvement of processes, documentation, and quality standards. Experience within construction, engineering, or a technical quality/compliance environment. Good understanding of construction quality requirements, contract compliance, inspection processes, and risk reviews. Experience supporting internal and external audits. Confident communicator, able to work closely with Project Managers, subcontractors, and site teams, and clearly present quality updates. Well organised, able to manage competing priorities and deadlines while remaining calm and thorough. Demonstrates professional integrity, accountability, and a commitment to compliance and best practice. Why join us? 25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance. Standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm. Internal applicants: If you're an internal applicant, please ensure you've informed your line manager of your intention to apply for this position.
A leading property development company in Slough seeks a General Manager to oversee operations for a new Build to Rent scheme. You will be responsible for managing daily operations, budget oversight, and ensuring a seamless resident experience. The ideal candidate will have proven operational management experience in the build to rent sector, strong leadership skills, and excellent financial acumen. This role offers a competitive benefits package and opportunities for professional growth.
Mar 07, 2026
Full time
A leading property development company in Slough seeks a General Manager to oversee operations for a new Build to Rent scheme. You will be responsible for managing daily operations, budget oversight, and ensuring a seamless resident experience. The ideal candidate will have proven operational management experience in the build to rent sector, strong leadership skills, and excellent financial acumen. This role offers a competitive benefits package and opportunities for professional growth.
General Manager Department: Build to Rent Employment Type: Permanent Location: Slough, Berkshire Description Berkeley Living is a dedicated rental offering from the Berkeley Group, combining five decades of expertise in creating high-quality homes and communities with a forward-looking approach to modern living. Established to redefine the rental experience, Berkeley Living delivers homes of exceptional design and craftsmanship, supported by an unwavering commitment to service, care, and attention to detail. Our developments are located within established, well-connected Berkeley communities, ensuring residents enjoy not only beautifully designed apartments but also thoughtfully curated public spaces, amenities, and excellent transport links. Every element has been considered to provide a seamless, stress-free experience, where flexibility meets the reassurance of a trusted and responsible landlord. At the core of Berkeley Living is a belief that renting should be as effortless as it is rewarding. We remove complexity, anticipate needs, and foster welcoming environments where individuals can feel truly at home. In doing so, we set a new benchmark for renting - one that prioritises quality, integrity, and excellence at every stage. Key Responsibilities This is an exciting opportunity for a highly motivated and experienced individual to lead the operations on a brand new BTR scheme - Refinery Square, at Horlicks Quarter. This role will oversee the delivery and day to day operations across one of our BTR developments. You will be responsible for driving your team to ensure seamless operational delivery and create a first-class resident experience. You will have overall responsibility for the operations and performance of the BTR community which will include the following: Operations Develop and implement operational plans to ensure the efficient day-to-day running of the scheme. Lead, motivate, and support the on-site team, fostering a positive culture with a strong focus on wellbeing and professional development. Oversee recruitment, induction, and ongoing training in line with company policies. Collaborate with central support teams to deliver outstanding customer service and resident engagement initiatives. Build and maintain strong local partnerships and community relationships. Champion sustainability initiatives aligned with Berkeley's Vision 2030 Strategy, including effective void utility management. Conduct bi-annual apartment visits to ensure lease compliance and identify maintenance needs. Ensure unit turnover processes meet agreed SLAs. Work closely with the estate management team to coordinate operations across the wider development. Finance Manage and monitor the scheme's operating budget, ensuring financial performance and value for money. Hold regular performance reviews with maintenance, marketing, and leasing teams, driving continuous improvement. Ensure timely rent collection and manage arrears in line with company policy, escalating where legal action is required. Health & Safety Ensure compliance with statutory legislation, working closely with the H&S and Compliance Manager. Oversee reactive maintenance, ensuring issues are correctly allocated and resolved promptly. Enforce H&S policies, ensuring all contractors follow safe systems of work. Conduct regular building inspections, addressing safety or security concerns with central support teams. Leasing & Marketing Collaborate with central leasing and marketing managers to ensure seamless communication and delivery. Support the Leasing Manager and team in conducting viewings, ensuring the "Berkeley Living" standard is upheld. Monitor and respond to all incoming enquiries in line with service levels. Ensure compliance with local licensing requirements, maintaining all necessary documentation. Proactively manage lease breaches, overseeing remediation and escalation where needed. Customer Service Represent the Berkeley Living brand by delivering exceptional service to residents, visitors, and contractors. Foster open communication with residents across multiple channels, supporting a strong sense of community. Host regular resident meetings, sharing updates, addressing concerns, and gathering feedback. Deliver the Resident Engagement Strategy, ensuring clear communication of building and fire safety information. Oversee resident events to strengthen engagement and retention. Actively seek ways to exceed expectations, driving positive feedback and reviews. Act as the escalation point for complaints, ensuring timely and effective resolution. Skills, Knowledge and Expertise Proven experience in operational management, ideally within build to rent/Living sector. Strong leadership skills with the ability to inspire and develop teams. Excellent financial acumen and budget management experience. A collaborative mindset with exceptional communication skills. A commitment to sustainability, safety, and delivering outstanding customer experiences. Benefits 25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance. Internal applicants: If you're an internal applicant, please ensure you've informed your line manager of your intention to apply for this position.
Mar 07, 2026
Full time
General Manager Department: Build to Rent Employment Type: Permanent Location: Slough, Berkshire Description Berkeley Living is a dedicated rental offering from the Berkeley Group, combining five decades of expertise in creating high-quality homes and communities with a forward-looking approach to modern living. Established to redefine the rental experience, Berkeley Living delivers homes of exceptional design and craftsmanship, supported by an unwavering commitment to service, care, and attention to detail. Our developments are located within established, well-connected Berkeley communities, ensuring residents enjoy not only beautifully designed apartments but also thoughtfully curated public spaces, amenities, and excellent transport links. Every element has been considered to provide a seamless, stress-free experience, where flexibility meets the reassurance of a trusted and responsible landlord. At the core of Berkeley Living is a belief that renting should be as effortless as it is rewarding. We remove complexity, anticipate needs, and foster welcoming environments where individuals can feel truly at home. In doing so, we set a new benchmark for renting - one that prioritises quality, integrity, and excellence at every stage. Key Responsibilities This is an exciting opportunity for a highly motivated and experienced individual to lead the operations on a brand new BTR scheme - Refinery Square, at Horlicks Quarter. This role will oversee the delivery and day to day operations across one of our BTR developments. You will be responsible for driving your team to ensure seamless operational delivery and create a first-class resident experience. You will have overall responsibility for the operations and performance of the BTR community which will include the following: Operations Develop and implement operational plans to ensure the efficient day-to-day running of the scheme. Lead, motivate, and support the on-site team, fostering a positive culture with a strong focus on wellbeing and professional development. Oversee recruitment, induction, and ongoing training in line with company policies. Collaborate with central support teams to deliver outstanding customer service and resident engagement initiatives. Build and maintain strong local partnerships and community relationships. Champion sustainability initiatives aligned with Berkeley's Vision 2030 Strategy, including effective void utility management. Conduct bi-annual apartment visits to ensure lease compliance and identify maintenance needs. Ensure unit turnover processes meet agreed SLAs. Work closely with the estate management team to coordinate operations across the wider development. Finance Manage and monitor the scheme's operating budget, ensuring financial performance and value for money. Hold regular performance reviews with maintenance, marketing, and leasing teams, driving continuous improvement. Ensure timely rent collection and manage arrears in line with company policy, escalating where legal action is required. Health & Safety Ensure compliance with statutory legislation, working closely with the H&S and Compliance Manager. Oversee reactive maintenance, ensuring issues are correctly allocated and resolved promptly. Enforce H&S policies, ensuring all contractors follow safe systems of work. Conduct regular building inspections, addressing safety or security concerns with central support teams. Leasing & Marketing Collaborate with central leasing and marketing managers to ensure seamless communication and delivery. Support the Leasing Manager and team in conducting viewings, ensuring the "Berkeley Living" standard is upheld. Monitor and respond to all incoming enquiries in line with service levels. Ensure compliance with local licensing requirements, maintaining all necessary documentation. Proactively manage lease breaches, overseeing remediation and escalation where needed. Customer Service Represent the Berkeley Living brand by delivering exceptional service to residents, visitors, and contractors. Foster open communication with residents across multiple channels, supporting a strong sense of community. Host regular resident meetings, sharing updates, addressing concerns, and gathering feedback. Deliver the Resident Engagement Strategy, ensuring clear communication of building and fire safety information. Oversee resident events to strengthen engagement and retention. Actively seek ways to exceed expectations, driving positive feedback and reviews. Act as the escalation point for complaints, ensuring timely and effective resolution. Skills, Knowledge and Expertise Proven experience in operational management, ideally within build to rent/Living sector. Strong leadership skills with the ability to inspire and develop teams. Excellent financial acumen and budget management experience. A collaborative mindset with exceptional communication skills. A commitment to sustainability, safety, and delivering outstanding customer experiences. Benefits 25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance. Internal applicants: If you're an internal applicant, please ensure you've informed your line manager of your intention to apply for this position.
Site Manager Department: Build Employment Type: Permanent Location: Slough, Berkshire Description Berkeley Oxford & Chiltern is a proud member of the Berkeley Group, passionate about making a difference and delivering sustainable developments, continuously adapting to improve each development for the communities they serve. We are committed to working in partnership and collaboration to continue to build fantastic homes in amazing places. No two Berkeley developments are the same and our bespoke approach sets us apart from our competitors. We are constantly evolving and refining as a company to develop some of the most complex sites into successful mixed use developments. We have the skills and know how to take on a wide range of developments from difficult refurbishments, high rise apartments, large detached properties and even thatched roofs. At the heart of everything we do is a strong team of people committed to achieving exceptional levels of customer service, delivering high quality homes where vibrant and sustainable communities have been created. Our people and the incredible projects that we deliver are amongst the best reasons that we come to work every day. We work hard and what we do is challenging, but it is hugely meaningful and we have fun together. It is clear that we enjoy what we do, the difference we make to society and we are very proud of the people that make up Berkeley. We have a culture that is rooted in attention to detail, strong communication, and a huge feeling of ownership and pride. The role To manage a set stage of construction, coordinating subcontractors to deliver high quality homes on programme, while maintaining excellent site standards and customer satisfaction. Build & Programme Management Supervise subcontractors at all stages of construction, ensuring clear communication of expectations and sequencing. Review build programme daily/weekly with the Project Manager / Senior Site Manager to ensure homes remain on target. Identify and escalate risks to programme, labour, or materials early. Managing External Works Support the management of concrete frame activities and other external works packages, including groundworks, drainage, cladding, façade trades, and landscaping. Monitor progress, assist with quality checks, and ensure works comply with design specifications and safety procedures. Quality Assurance & Compliance Ensure all works meet Berkeley Homes' quality standards, NHBC guidelines, and manufacturer specifications. Complete inspections and record evidence within the Quality Management System, including all Hold Points. Carry out spot checks and educate subcontractors to maintain site standards and protection measures. Subcontractor Coordination Conduct site inductions and raise permits as required. Provide drawings, standard details, and technical advice to subcontractors to support efficient progress. Monitor subcontractor performance and address any concerns around workmanship or labour shortages promptly. Materials & Logistics Liaise with the Buying Department to ensure materials are ordered and delivered in line with programme requirements. Take responsibility for the quality and storage of materials on site. Health, Safety & Environment Promote a proactive safety culture and ensure all Health & Safety procedures are followed, with particular attention to working at height. Maintain site signage, PPE compliance, and safe working practices. Customer Excellence Support the team in achieving over 70% Net Promoter Score and 90%+ on IHR "Ready" and "Clean" questions. Ensure homes are delivered to minimise defects and maximise customer satisfaction. Site Standards & Presentation Maintain excellent site presentation across the development, including compounds, plots, access roads, and public areas. Ensure materials and footpaths are organised and accessible at all times. Administration & Reporting Record day works, including potential contra-charges and photographic evidence as needed. Liaise with warranty providers to schedule inspections and secure Completion Certificates. Complete all required documentation accurately and on time. Additional Duties Carry out ad hoc tasks to support the wider project team as required. Experience required Essential Leading a residential construction stage, managing subcontractors directly. Strong understanding of construction sequencing, trades, and build methodology. Programme management experience, including risk escalation. Ability to read and interpret technical drawings and specifications. Excellent communication and people management skills. Commitment to Health & Safety leadership and proactive site management. Proficiency in digital QA systems (e.g., Fieldview). Desirable Experience delivering high-end or multi-unit residential developments. Experience managing external works and concrete frame/high-rise projects. Knowledge of NHBC standards and warranty provider processes. SMSTS / SSSTS qualification. First Aid certification. Why join us? 25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance. The standard default full time working hours in the office are 8am 5pm with core working hours 9am 4pm. Internal applicants: If you're an internal applicant, please ensure you've informed your line manager of your intention to apply for this position.
Feb 28, 2026
Full time
Site Manager Department: Build Employment Type: Permanent Location: Slough, Berkshire Description Berkeley Oxford & Chiltern is a proud member of the Berkeley Group, passionate about making a difference and delivering sustainable developments, continuously adapting to improve each development for the communities they serve. We are committed to working in partnership and collaboration to continue to build fantastic homes in amazing places. No two Berkeley developments are the same and our bespoke approach sets us apart from our competitors. We are constantly evolving and refining as a company to develop some of the most complex sites into successful mixed use developments. We have the skills and know how to take on a wide range of developments from difficult refurbishments, high rise apartments, large detached properties and even thatched roofs. At the heart of everything we do is a strong team of people committed to achieving exceptional levels of customer service, delivering high quality homes where vibrant and sustainable communities have been created. Our people and the incredible projects that we deliver are amongst the best reasons that we come to work every day. We work hard and what we do is challenging, but it is hugely meaningful and we have fun together. It is clear that we enjoy what we do, the difference we make to society and we are very proud of the people that make up Berkeley. We have a culture that is rooted in attention to detail, strong communication, and a huge feeling of ownership and pride. The role To manage a set stage of construction, coordinating subcontractors to deliver high quality homes on programme, while maintaining excellent site standards and customer satisfaction. Build & Programme Management Supervise subcontractors at all stages of construction, ensuring clear communication of expectations and sequencing. Review build programme daily/weekly with the Project Manager / Senior Site Manager to ensure homes remain on target. Identify and escalate risks to programme, labour, or materials early. Managing External Works Support the management of concrete frame activities and other external works packages, including groundworks, drainage, cladding, façade trades, and landscaping. Monitor progress, assist with quality checks, and ensure works comply with design specifications and safety procedures. Quality Assurance & Compliance Ensure all works meet Berkeley Homes' quality standards, NHBC guidelines, and manufacturer specifications. Complete inspections and record evidence within the Quality Management System, including all Hold Points. Carry out spot checks and educate subcontractors to maintain site standards and protection measures. Subcontractor Coordination Conduct site inductions and raise permits as required. Provide drawings, standard details, and technical advice to subcontractors to support efficient progress. Monitor subcontractor performance and address any concerns around workmanship or labour shortages promptly. Materials & Logistics Liaise with the Buying Department to ensure materials are ordered and delivered in line with programme requirements. Take responsibility for the quality and storage of materials on site. Health, Safety & Environment Promote a proactive safety culture and ensure all Health & Safety procedures are followed, with particular attention to working at height. Maintain site signage, PPE compliance, and safe working practices. Customer Excellence Support the team in achieving over 70% Net Promoter Score and 90%+ on IHR "Ready" and "Clean" questions. Ensure homes are delivered to minimise defects and maximise customer satisfaction. Site Standards & Presentation Maintain excellent site presentation across the development, including compounds, plots, access roads, and public areas. Ensure materials and footpaths are organised and accessible at all times. Administration & Reporting Record day works, including potential contra-charges and photographic evidence as needed. Liaise with warranty providers to schedule inspections and secure Completion Certificates. Complete all required documentation accurately and on time. Additional Duties Carry out ad hoc tasks to support the wider project team as required. Experience required Essential Leading a residential construction stage, managing subcontractors directly. Strong understanding of construction sequencing, trades, and build methodology. Programme management experience, including risk escalation. Ability to read and interpret technical drawings and specifications. Excellent communication and people management skills. Commitment to Health & Safety leadership and proactive site management. Proficiency in digital QA systems (e.g., Fieldview). Desirable Experience delivering high-end or multi-unit residential developments. Experience managing external works and concrete frame/high-rise projects. Knowledge of NHBC standards and warranty provider processes. SMSTS / SSSTS qualification. First Aid certification. Why join us? 25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance. The standard default full time working hours in the office are 8am 5pm with core working hours 9am 4pm. Internal applicants: If you're an internal applicant, please ensure you've informed your line manager of your intention to apply for this position.
A major construction firm is seeking a Site Manager in Slough to oversee the construction stage of residential projects. The role involves managing subcontractors, ensuring compliance with quality and safety standards, and maintaining excellent site presentation. Ideal candidates should have strong communication skills, experience in leading construction stages, and a commitment to health and safety. The position offers attractive benefits including annual leave, private medical insurance, and a pension plan.
Feb 28, 2026
Full time
A major construction firm is seeking a Site Manager in Slough to oversee the construction stage of residential projects. The role involves managing subcontractors, ensuring compliance with quality and safety standards, and maintaining excellent site presentation. Ideal candidates should have strong communication skills, experience in leading construction stages, and a commitment to health and safety. The position offers attractive benefits including annual leave, private medical insurance, and a pension plan.
