Customer Service Advisor - Travel Claims Salary: £26,210 - £ 30,300 per annum DOE Location: Portsmouth / Hybrid Options Available after Probation Hours: Monday - Friday, Shifts between 8.00am - 6.15pm (plus 1 in 6 Saturdays with day off in week) Are you a compassionate and empathetic individual with a passion for helping others? Our client is seeking talented Customer Service Advisors to join their friendly team. As a Customer Service Advisor, you will play a vital role in supporting customers during challenging times. Main Responsibilities: Investigating, negotiating, and settling claims whilst ensuring a high standard of customer service. Empathise with customers, understand their needs, and guide them through the claims process. Evaluate claims against policy terms and conditions, making prompt decisions and providing clear explanations. Identify potential fraudulent claims and work to recover funds from other insurers. Handle customer complaints and disputes, striving for amicable resolutions. Prioritise tasks, meet deadlines, and maintain accurate records. Work closely with other teams to ensure seamless customer experiences. Uphold regulatory requirements and company policies. Skills/Experience Required: Previous insurance, customer service or telephony experience is desirable. A genuine desire to help people and a commitment to delivering exceptional service. The ability to communicate clearly and effectively, both verbally and in writing. A proactive approach to problem-solving and a talent for finding solutions. The ability to manage multiple tasks and prioritise effectively. Proficiency in computer systems and relevant software. In return for your hard work and commitment, our client offers fantastic benefits, including: Enjoy hybrid working after your probation period. Benefit from opportunities for continuous learning, development, and career advancement. Take advantage of the free Health Cash Plan. Enjoy a generous high-street rewards scheme. Benefit from free travel insurance (subject to eligibility criteria). Save money on home and motor insurance with exclusive discounts. To find out more about this exciting opportunity, APPLY TODAY!
Mar 04, 2026
Full time
Customer Service Advisor - Travel Claims Salary: £26,210 - £ 30,300 per annum DOE Location: Portsmouth / Hybrid Options Available after Probation Hours: Monday - Friday, Shifts between 8.00am - 6.15pm (plus 1 in 6 Saturdays with day off in week) Are you a compassionate and empathetic individual with a passion for helping others? Our client is seeking talented Customer Service Advisors to join their friendly team. As a Customer Service Advisor, you will play a vital role in supporting customers during challenging times. Main Responsibilities: Investigating, negotiating, and settling claims whilst ensuring a high standard of customer service. Empathise with customers, understand their needs, and guide them through the claims process. Evaluate claims against policy terms and conditions, making prompt decisions and providing clear explanations. Identify potential fraudulent claims and work to recover funds from other insurers. Handle customer complaints and disputes, striving for amicable resolutions. Prioritise tasks, meet deadlines, and maintain accurate records. Work closely with other teams to ensure seamless customer experiences. Uphold regulatory requirements and company policies. Skills/Experience Required: Previous insurance, customer service or telephony experience is desirable. A genuine desire to help people and a commitment to delivering exceptional service. The ability to communicate clearly and effectively, both verbally and in writing. A proactive approach to problem-solving and a talent for finding solutions. The ability to manage multiple tasks and prioritise effectively. Proficiency in computer systems and relevant software. In return for your hard work and commitment, our client offers fantastic benefits, including: Enjoy hybrid working after your probation period. Benefit from opportunities for continuous learning, development, and career advancement. Take advantage of the free Health Cash Plan. Enjoy a generous high-street rewards scheme. Benefit from free travel insurance (subject to eligibility criteria). Save money on home and motor insurance with exclusive discounts. To find out more about this exciting opportunity, APPLY TODAY!
Customer Service Advisor (Part-Time) Location: Poole, Dorset Hours: Part Time 25 hours (shifts between Monday - Friday 8am & 6pm) Salary: 24,242 per annum pro rata Contract: Temporary & Permanent opportunities available We're excited to announce a fantastic opportunity on behalf of a leading UK charity. We're looking for Customer Service Advisors to join their dynamic team in Poole. This is a varied and fast-paced role perfect for someone who thrives on change and enjoys a diverse workload. You will be working agilely across five key teams, providing essential support to ensure our client's customers and supporters receive outstanding service. What You'll Be Doing: Customer Service: Delivering outstanding support across multiple channels (phone, email, written correspondence) to supporters, customers, and volunteers. This includes processing shop orders, donations, and membership enquiries. Administration: Handling a wide range of administrative duties, from processing financial data and logging hours to preparing correspondence and resolving basic complaints. Operational Support: Assisting with online event listings, managing volunteer enquiries, and supporting fundraising campaigns to ensure timely and accurate banking of donations. Data Management: Ensuring the accurate and confidential handling of data within the relevant systems, adhering to GDPR and other policies. What We're Looking For: We're searching for a confident and flexible communicator who is organised, has a keen eye for detail, and thrives in an ever-changing environment. You should be a team player with a positive attitude and a proven background in customer service, ideally with some contact centre experience. Essential Requirements: Proven customer service skills, particularly in phone-based communication. Educated to GCSE level (or equivalent) in English and Maths. Strong organisational skills and a high level of accuracy. Desirable Skills: Experience in a fundraising or office environment. Working knowledge of databases and Enterprise Resource Planning (ERP) systems. Experience in high-volume data processing. If you are a self-starter who enjoys a varied and impactful role and is looking for a rewarding position within a highly respected organisation, we would love to hear from you.
Feb 28, 2026
Full time
Customer Service Advisor (Part-Time) Location: Poole, Dorset Hours: Part Time 25 hours (shifts between Monday - Friday 8am & 6pm) Salary: 24,242 per annum pro rata Contract: Temporary & Permanent opportunities available We're excited to announce a fantastic opportunity on behalf of a leading UK charity. We're looking for Customer Service Advisors to join their dynamic team in Poole. This is a varied and fast-paced role perfect for someone who thrives on change and enjoys a diverse workload. You will be working agilely across five key teams, providing essential support to ensure our client's customers and supporters receive outstanding service. What You'll Be Doing: Customer Service: Delivering outstanding support across multiple channels (phone, email, written correspondence) to supporters, customers, and volunteers. This includes processing shop orders, donations, and membership enquiries. Administration: Handling a wide range of administrative duties, from processing financial data and logging hours to preparing correspondence and resolving basic complaints. Operational Support: Assisting with online event listings, managing volunteer enquiries, and supporting fundraising campaigns to ensure timely and accurate banking of donations. Data Management: Ensuring the accurate and confidential handling of data within the relevant systems, adhering to GDPR and other policies. What We're Looking For: We're searching for a confident and flexible communicator who is organised, has a keen eye for detail, and thrives in an ever-changing environment. You should be a team player with a positive attitude and a proven background in customer service, ideally with some contact centre experience. Essential Requirements: Proven customer service skills, particularly in phone-based communication. Educated to GCSE level (or equivalent) in English and Maths. Strong organisational skills and a high level of accuracy. Desirable Skills: Experience in a fundraising or office environment. Working knowledge of databases and Enterprise Resource Planning (ERP) systems. Experience in high-volume data processing. If you are a self-starter who enjoys a varied and impactful role and is looking for a rewarding position within a highly respected organisation, we would love to hear from you.
