Zero Surplus

Customer Success Manager - SaaS / Generative AI Location: London (Hybrid) Salary: Competitive + Bonus + Benefits About the Role Are you a people-first, tech-savvy professional who thrives on building lasting client relationships and driving value? We're looking for an experienced Customer Success Manager to join a fast-growing SaaS organisation, where you'll play a pivotal role in managing the full customer lifecycle - from onboarding and adoption to retention and growth. You'll work closely with senior stakeholders, including C-level clients, to ensure customers gain maximum value from our solutions, all while helping shape and deliver best-in-class customer experiences. What You'll Be Doing Set the strategic tone and direction for how we engage and deliver value to clients. Manage key customer accounts, ensuring exceptional service and alignment with business goals. Support and guide the Customer Success team to ensure quality execution across all touchpoints. Increase ARR through effective growth and upsell strategies. Drive retention via customer advocacy, usage, and adoption programs. Conduct on-site client meetings and training sessions as needed. Ensure all projects are delivered on time, within scope, and meet customer satisfaction metrics. Build and maintain strong relationships with key stakeholders, including executive sponsors. Partner with third-party vendors where appropriate to ensure seamless delivery. What We're Looking For 5+ years' experience in Customer Success or Key Account Management within a SaaS or product-based company (ideally Legal Software). Experience in Generative AI and the ability to engage effectively with senior leadership. Exceptional written and verbal communication skills. Proven ability to influence and build consensus across senior-level stakeholders. Strong understanding of customer lifecycle management and success metrics. Hands-on experience with tools such as Salesforce, JIRA and/or similar platforms. Willingness to travel domestically (with some international trips). A self-starter who thrives in a fast-paced, evolving environment. Why Apply? Be part of a fast-growing SaaS company at the forefront of innovation. Work in a culture that celebrates diversity, empathy, and continuous learning. Enjoy flexibility, transparency, and a genuine commitment to work-life balance. Take part in daily wellness sessions - because your mental health matters. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international SaaS businesses across London, Suffolk, Essex, Hertfordshire, Northants, Milton Keynes, Cambridgeshire, and the rest of the UK. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

Medical Affairs Director Global Medical Technology Organisation Executive Leadership Role We're thrilled to be working on a retained basis for one of the worlds leading medical technology organisations, seeking a Medical Affairs Director to lead its global clinical and scientific strategy. This is a high-impact executive role for a clinically credible leader who can confidently influence senior healthcare professionals, shape evidence strategy, and champion innovative medical solutions in competitive international markets. The Role Reporting to executive leadership, you will act as the organisation's senior clinical voice - strengthening scientific credibility, guiding evidence generation, and supporting sustainable commercial growth. You will build and activate a global network of Key Opinion Leaders (KOLs), represent the organisation at major industry events, and ensure clinical value is fully integrated across product development and market strategy. Key Responsibilities Clinical & Scientific Leadership Define and drive the global medical and evidence strategy Contribute strategic clinical insight into new product development Ensure robust scientific narratives underpin regulatory and commercial initiatives Represent the organisation at international congresses, advisory boards, and expert forums External Engagement & Influence Build, develop, and mobilise global KOL networks Confidently champion the organisation's solutions among clinical peers Support thought-leadership initiatives and professional society engagement Commercial & Cross-Functional Impact Translate clinical data into clear, differentiated value propositions Partner closely with Product, Regulatory, R&D, and Commercial teams Connect clinical benefit to commercial outcomes and market expansion About You You are a clinically authoritative, externally facing leader with strong executive presence and the confidence to influence peers at the highest level. You will bring: Deep subject-matter expertise within a relevant clinical or scientific discipline Proven ability to build credibility and influence senior healthcare stakeholders Strong experience developing and activating KOL networks Demonstrated presence at industry events and scientific meetings Strategic capability to shape clinical evidence and innovation pipelines Commercial acumen, with the ability to link clinical value to business performance Willingness and ability to travel regularly for customer, KOL, and conference engagements A degree in life sciences or healthcare is required; advanced medical or scientific qualifications are highly desirable. The Opportunity This is a rare opportunity to shape and lead the Medical Affairs function within a globally expanding medical technology organisation. The role offers executive visibility, strategic ownership, and the chance to directly influence both clinical practice and commercial success. This is a significantly important role, within a high-growth organisation that boasts a focus on staff happiness and retention, as well as industry leading and a highly commended product portfolio. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

An established and ambitious B2B organisation is looking for a commercially astute Brand Marketing Manager to lead and shape its offline marketing and brand strategy. This is a senior role with genuine ownership and influence. You will be responsible for defining how the brand is represented across all physical and offline channels, ensuring every campaign, asset, and customer touchpoint strengthens market position and contributes directly to business growth. Working closely with senior leadership, sales, product development and digital marketing, you will translate business objectives into compelling, revenue-focused marketing activity. You will oversee the planning and delivery of integrated campaigns, ensuring clarity of message, strong creative direction, and measurable commercial impact. The successful candidate will take responsibility for brand integrity and consistency, safeguarding tone of voice, visual identity and overall positioning. From printed materials and merchandising through to exhibitions, trade events and in-store presence, you will ensure the brand experience is cohesive, professional and aligned with strategic objectives. Due to the location of the Cambridgeshire based office, this role is commutable from Cambridge, Ely, Bury St Edmunds, Newmarket, Downham Market, Chatteris, Huntingdon, St Neots and March. Although office attendance will be required, the company do enforce a hybrid working policy. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

A well-established and growth-focused B2B organisation is seeking a commercially minded Digital Marketing Manager to take complete responsibility for its digital marketing strategy and performance. This is a pivotal leadership role with full accountability for the organisation's online presence, search visibility and digital demand generation. You will shape and optimise the digital journey from first interaction through to customer engagement, ensuring online activity supports and strengthens relationships across all routes to market. Working closely with senior leadership, sales, product and brand marketing teams, you will translate commercial objectives into a clear and effective digital strategy. Your focus will be on increasing organic reach, strengthening search performance and ensuring digital platforms provide an intuitive, conversion-led user experience. You will oversee the development and continuous improvement of the company's websites and digital platforms, ensuring customers can easily discover products, access information and move seamlessly toward purchase through approved stockists and partners. A key element of the role will involve analysing digital performance data, identifying opportunities for growth, and clearly demonstrating the commercial impact of digital activity. Due to the location of the Cambridgeshire based office, this role is commutable from Cambridge, Ely, Bury St Edmunds, Newmarket, Downham Market, Chatteris, Huntingdon, St Neots and March. Although office attendance will be required, the company do enforce a hybrid working policy. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

PPC Executive Premium Consumer Brands Hybrid (Cambridge) An established and highly respected distributor of premium small domestic appliances and housewares is seeking an experienced PPC Executive to join its growing in-house marketing team. With over 40 years of success in the UK market, this business partners with a carefully curated portfolio of premium, design-led brands. These brands are represented across major national retailers, independent and commercial channels, as well as direct-to-consumer platforms. The company is widely recognised for its expertise in launching, developing and managing innovative products. Due to continued expansion, this is an excellent opportunity to play a key role in driving performance across paid media activity for multiple premium brands. The Role Reporting to the Marketing Manager and working closely with the Paid Media Lead, the PPC Executive will support the day-to-day management and optimisation of paid advertising campaigns across a range of platforms. Key responsibilities: Assist in the creation, management and optimisation of Google Ads and Amazon Advertising campaigns Monitor campaign performance, optimising keywords, bids and ad copy to deliver agreed KPIs Track advertising spend, highlighting variances against budget and identifying optimisation opportunities Analyse performance data, generate insights and contribute ideas for continuous improvement Prepare regular performance reports for internal stakeholders Collaborate with the wider marketing team to align PPC activity with SEO, social and email campaigns Stay up to date with platform developments, industry trends and best practice About You Minimum of 2 years' hands-on PPC experience , ideally within a D2C or e-commerce environment Experience using Google Ads and/or Amazon Advertising platforms Strong understanding of SEO and how paid and organic channels work together Highly organised with strong attention to detail and analytical capability Clear communicator with a proactive, collaborative approach This role requires a minimum of 3 days per week in modern offices located just north of Cambridge, with excellent transport links. With a competitive salary, industry-leading uncapped profit share scheme, contributory pension, death in service cover, 25 days' annual leave and staff discounts, there is no better time to join this fast growing and very successful organisation. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.