Zero Surplus

6 job(s) at Zero Surplus

Zero Surplus City, Manchester
Nov 08, 2025
Full time
Anybody can enjoy selling, and get a buzz out of the deal. But it's always much better if you can enjoy learning about the product and industry you are in, and as such rather than be a salesperson, be viewed as an influencer, a trader in audiences, able to connect leading international technology brands with the voices in their industry. And this is exactly what we need, a salesperson alone won't be able to do this job. We need somebody intelligent and eager to learn, ideally who enjoys technology and science, somebody who can get their head around a varied bespoke digital portfolio and really understand what it can offer, who it can reach, and in turn communicate this articulately to senior-level contacts in current and target businesses. This position will be heading up the sales of a variety of digital products and marketing services, reaching niche scientific audiences across a portfolio of media/advertising brands. Targeting businesses seeking engagement with scientists, technical experts and buyers across the globe, as such, you must be able to investigate opportunities and build bespoke offerings. This is a highly consultative B2B media sales role and as such would suit candidates with previous experience of selling brand exposure/lead generation B2B marketing content services such as sponsorship, media, and research. The products you will be selling could vary across branded content, round tables, webinars, podcasts, data, email campaigns, and banner advertising. You will be given a pool of existing clients where you will be targeted on renewals and growth, as well as a pool of previous clients from the past few years where you will be looking to re-book/re-engage their brands for future business, and as well as this, you will also be required to target and close new business across set demographics of companies. This is a complex sell, sometimes with long sales cycles, and as such, you must be professional, patient, articulate and most importantly, willing to learn and get involved within the industries you will represent. This is a fantastic role with many benefits, such as international travel and a relaxed and friendly working environment. The role is predominantly home-based, and as such, you will only be expected to attend quarterly meetings in Cambridge. However there will be trips abroad required for events and clients, so it may be that once a quarter you would travel to Europe for a tradeshow too, and potentially visit the US for a large annual event. Applicants must be hard-working self-starters, looking for a position that can offer real stability and great financial rewards. Zero Surplus is East Anglia's premier media sales recruitment agency, based just outside Cambridge, our sales recruiters source staff for small and international B2B & B2C media businesses across Cambridgeshire, London and the East of England. For registration purposes please could you let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. If you don't have an up-to-date CV please just give us a ring for a confidential chat via the number on our website. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy
Zero Surplus
Nov 07, 2025
Full time
Anybody can enjoy selling, and get a buzz out of the deal. But it's always much better if you can enjoy learning about the product and industry you are in, and as such rather than be a salesperson, be viewed as an influencer, a trader in audiences, able to connect leading international technology brands with the voices in their industry. And this is exactly what we need, a salesperson alone won't be able to do this job. We need somebody intelligent and eager to learn, ideally who enjoys technology and science, somebody who can get their head around a varied bespoke digital portfolio and really understand what it can offer, who it can reach, and in turn communicate this articulately to senior-level contacts in current and target businesses. This position will be heading up the sales of a variety of digital products and marketing services, reaching niche scientific audiences across a portfolio of media/advertising brands. Targeting businesses seeking engagement with scientists, technical experts and buyers across the globe, as such, you must be able to investigate opportunities and build bespoke offerings. This is a highly consultative B2B media sales role and as such would suit candidates with previous experience of selling brand exposure/lead generation B2B marketing content services such as sponsorship, media, and research. The products you will be selling could vary across branded content, round tables, webinars, podcasts, data, email campaigns, and banner advertising. You will be given a pool of existing clients where you will be targeted on renewals and growth, as well as a pool of previous clients from the past few years where you will be looking to re-book/re-engage their brands for future business, and as well as this, you will also be required to target and close new business across set demographics of companies. This is a complex sell, sometimes with long sales cycles, and as such, you must be professional, patient, articulate and most importantly, willing to learn and get involved within the industries you will represent. This is a fantastic role with many benefits, such as international travel and a relaxed and friendly working environment. The role is predominantly home-based, and as such, you will only be expected to attend quarterly meetings in Cambridge. However there will be trips abroad required for events and clients, so it may be that once a quarter you would travel to Europe for a tradeshow too, and potentially visit the US for a large annual event. Applicants must be hard-working self-starters, looking for a position that can offer real stability and great financial rewards. Zero Surplus is East Anglia's premier media sales recruitment agency, based just outside Cambridge, our sales recruiters source staff for small and international B2B & B2C media businesses across Cambridgeshire, London and the East of England. For registration purposes please could you let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. If you don't have an up-to-date CV please just give us a ring for a confidential chat via the number on our website. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy
Zero Surplus City, London
Nov 05, 2025
Full time
Customer Success Manager - SaaS / Generative AI Location: London (Hybrid) Salary: Competitive + Bonus + Benefits About the Role Are you a people-first, tech-savvy professional who thrives on building lasting client relationships and driving value? We're looking for an experienced Customer Success Manager to join a fast-growing SaaS organisation, where you'll play a pivotal role in managing the full customer lifecycle - from onboarding and adoption to retention and growth. You'll work closely with senior stakeholders, including C-level clients, to ensure customers gain maximum value from our solutions, all while helping shape and deliver best-in-class customer experiences. What You'll Be Doing Set the strategic tone and direction for how we engage and deliver value to clients. Manage key customer accounts, ensuring exceptional service and alignment with business goals. Support and guide the Customer Success team to ensure quality execution across all touchpoints. Increase ARR through effective growth and upsell strategies. Drive retention via customer advocacy, usage, and adoption programs. Conduct on-site client meetings and training sessions as needed. Ensure all projects are delivered on time, within scope, and meet customer satisfaction metrics. Build and maintain strong relationships with key stakeholders, including executive sponsors. Partner with third-party vendors where appropriate to ensure seamless delivery. What We're Looking For 5+ years' experience in Customer Success or Key Account Management within a SaaS or product-based company. Experience in Generative AI and the ability to engage effectively with senior leadership. Exceptional written and verbal communication skills. Proven ability to influence and build consensus across senior-level stakeholders. Strong understanding of customer lifecycle management and success metrics. Hands-on experience with tools such as Salesforce, JIRA and/or similar platforms. Willingness to travel domestically (with some international trips). A self-starter who thrives in a fast-paced, evolving environment. Why Apply? Be part of a fast-growing SaaS company at the forefront of innovation. Work in a culture that celebrates diversity, empathy, and continuous learning. Enjoy flexibility, transparency, and a genuine commitment to work-life balance. Take part in daily wellness sessions - because your mental health matters. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international SaaS businesses across London, Suffolk, Essex, Hertfordshire, Northants, Milton Keynes, Cambridgeshire, and the rest of the UK. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
Zero Surplus Cambridge, Cambridgeshire
Nov 04, 2025
Full time
We are partnered with one of the leading IT Support companies in Cambridge, looking to hire a confident and capable IT Support Specialist into their growing operation. The successful applicant can be either an established IT professional experienced in all the aspects of the role, or an upcoming IT professional perhaps at 2nd line level but keen to progress on into a more senior IT role. Our client prides itself on great response times and first-class customer service, so it is vital that you have a friendly, can-do manner and can work well under pressure. They are experiencing strong growth, so for the right candidate there is potential for career progression within the company. As an IT Support Specialist, you will play a crucial role in resolving technical issues and providing exceptional IT support to their clients, both on and off-site. You will collaborate with other IT teams to find root causes and implement timely solutions, ensuring incidents and service requests are properly logged, categorised, prioritised and resolved within agreed service level agreements (SLAs). As well as providing remote technical support, you will be required to travel to client sites to resolve technical issues and oversee the configuration of new equipment. This can include installing, configuring, and troubleshooting hardware, software, and network components, conducting system audits and providing comprehensive reports on IT environments. In addition you will assist clients with IT infrastructure upgrades, migrations and new system deployments, whilst also providing on-site training to clients as needed. In order to succeed in this role, you must be able to drive, enjoy working with customers face to face, and have a friendly, outgoing nature and be competent at problem solving. This is a Monday to Friday position, normal office working hours with regular social meet ups, the company has a welcoming and relaxed working environment, and is made up of experienced IT professionals with a good sense of humour who you can learn from in order to build your career. Future progression opportunities will be available for candidates with the right attitude and work ethic. Zero Surplus is East Anglia's premier recruitment agency, based just outside Cambridge our recruiters source staff for small and international businesses across Northants, Milton Keynes, Cambridgeshire and the East of England. For registration purposes please could you let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
Zero Surplus City, London
Nov 03, 2025
Full time
We're delighted to be working with one of the UK's leading medical communications agencies, seeking a Medical Writer to join their dedicated and expanding team. Your role will be to create and develop high quality and accurate scientific content that meets their clients' goals and requirements. You will be lead writer on assigned projects, work with a team of junior writers and have previous experience in working with medical communications/and or relevant scientific or medical writing fields. It is essential you have a degree in a scientific field - ideally biology, medicine, genetics or chemistry. Responsibilities include: Researching and writing a variety of scientific, educational and commercial materials across a range of therapy areas for different target audiences Editing and checking the factual accuracy of materials Ensuring all outputs align with the client's brief and are delivered on time and on budget Developing good client relationships to ensure the retention and growth of business Providing regular status updates for projects You will have a relevant scientific or medical degree and have had experience in understanding, deciphering and writing medical copy, as well as understanding the pharmaceuticals industry. This role will be based 2/3 times a week from their London offices (WC2, EC4). This is an exciting opportunity, with real career growth opportunities as evidenced by existing staff members. Our client takes special pride in being a warm and embracing employer - benefits of joining their team include: 25 days annual leave - plus bank holidays and company holidays Health cash plan Health and well-being programmes Annual flu jab Private pension scheme Competitive salary Professional learning and development If any of this sounds interesting and you would be open to a conversation to find out more, please send us a copy of your CV and we'll be in touch to discuss the role in more detail. Zero Surplus is East Anglia's premier recruitment agency, based just outside Cambridge our recruiters source staff for small and international businesses across Hertfordshire, Northants, Milton Keynes, Cambridgeshire, and the East of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
Zero Surplus
Nov 03, 2025
Full time
The Company - Search Manager (SEO and AEO) This well-established B2B organisation is respected for its expertise and forward-thinking approach. Operating in a competitive, knowledge-led sector, the business has consistently invested in its digital capability to ensure clients and prospects can find the right information easily and intuitively. They're now seeking a search specialist to help evolve how their brand appears across both traditional and AI-led channels. The Role - Search Manager (SEO and AEO) Sitting within a collaborative marketing team this role blends technical SEO, structured data and content optimisation. You'll take ownership of the company's organic search performance, ensuring pages are easy to find, properly structured and aligned with how people now search for information, whether that's through Google, Bing or emerging AI assistants. You'll work closely with content, digital and web colleagues to identify opportunities for improvement, troubleshoot visibility issues and prepare the brand for the ongoing shift toward answer-engine optimisation and conversational search. Key Responsibilities - Search Manager (SEO and AEO) Oversee and improve organic visibility across all websites and key content areas Review and refine technical setup including metadata, linking and site structure Identify opportunities for optimisation in AI-driven and conversational search environments Provide recommendations to content creators to improve clarity, readability and authority Monitor performance trends and produce regular insight reports for the wider marketing team Liaise with developers or external agencies on technical or structural improvements Your Background - Search Manager (SEO and AEO) Strong background in SEO within a B2B or professional services setting Confident interpreting analytics and search data to guide decision-making Interest in AI-assisted search, voice, and other evolving discovery tools Solid understanding of structured data and how it supports content visibility Familiarity with standard SEO platforms such as GA4, Google Search Console and Ahrefs Curious, methodical and confident working both independently and as part of a team What's on Offer - Search Manager (SEO and AEO) This is a great opportunity to join a respected business that truly values its people. You'll enjoy a flexible hybrid setup, strong benefits, and the freedom to explore how technology and search innovation can shape the next phase of their digital growth. If this role sounds like something of interest, please apply now!