Zero Surplus

Maternity Cover - 12 Months (possible Contract to Perm) Mon - Fri (37.5 hours) We're delighted to be working on a retained basis with a fast-growing ecommerce business that has more than doubled its sales in the last 2 years! They have beautifully crafted products, manufactured on site, and the company ethos is that of creativity, support and growth (to each other and to their customers/community). Reporting to the Operations Manager, you'll be working as part of a team keeping the orders flowing out to customers and operating the counter-balance forklift. They have recently moved to new premises and are entering an exciting phase of growth, so looking for a dynamic, multi-talented person to work across the breadth of the business. Some of what you'll be doing will include: Order Fulfilment Preparing pick and pack sheets for daily order fulfilment Picking items from stock and packing them ready for despatch Printing shipping labels with our postal providers. Warehouse Duties Manually receiving deliveries and ensuring correct quantities have been delivered Ensuring received items are put away in correct locations Ensuring Warehouse is kept clean and tidy, ensuring all waste is disposed of correctly Product Finishing Creating and measuring the correct amount of product into relevant containers Packing completed products into relevant boxes for storage and use in dispatch Quality control checks on finished products and packaging We think you'll be great at this if you have: Experience with order fulfilment, warehouse or dispatch A good eye for detail and are inherently organised The ability to stay calm under pressure and enjoy juggling multiple tasks A friendly, professional communication (both verbally and in writing) Due to the nature of the role, the position is based on site at their new facility in Luton. This is a wonderful opportunity to join a fast-growing and highly rated retail organisation, whose passion is delivering on their promises and passion for customer experience is second to none. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across Bedfordshire, Hertfordshire, Northants, Milton Keynes, Cambridgeshire, and the rest of the UK. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

Are you a people-focused sales and relationship professional with a passion for delivering exceptional customer experiences? We're recruiting for an experienced Business Development Manager to join a well-established care provider and play a pivotal role in driving occupancy, community engagement and resident experience within a welcoming care environment. This is an exciting opportunity for someone who thrives on building relationships, creating strong local partnerships and making a genuine difference to residents and their families during an important stage of life. The Role You'll take ownership of all sales and marketing activity for the home, ensuring occupancy and revenue targets are achieved while maintaining an outstanding experience for prospective residents and their loved ones. Working closely with the leadership team, you'll be responsible for: Managing enquiries and guiding families through the admissions process Building strong relationships within the local community and healthcare sector Coordinating events, PR activity and social media presence Driving occupancy and private funding growth Supporting seamless move-ins and excellent customer journeys Developing local marketing initiatives and outreach campaigns Monitoring competitor activity and market trends This is a highly visible role suited to someone who is confident, proactive and passionate about customer service and business development. What We're Looking For We're looking for a motivated individual with: Previous sales, marketing or business development experience within the care sector Strong communication and relationship-building skills A customer-first mindset with excellent organisational ability Confidence using social media and community engagement to build awareness The ability to work independently while motivating others A proactive, professional and compassionate approach Knowledge of occupancy management, private funding, or healthcare referrals would be highly advantageous. As well as a generous salary, there is also the opportunity to earn commission through temporary stays and general admissions. Due to the nature of the work, this role requires the candidate to be on fully on-site. You must have a valid UK drivers license, as there will be a requirement to go into the community to meet clients to raise awareness of the care home and the support they provide The site is commutable from Leicester, Corby, Melton Mowbray, Oakham, Loughborough, Coalville & Market Harborough. If this looks like something of interest, please apply now with your updated CV and we will look to schedule a call!

It's rare for us to work on Wedding Event Manager roles, yet when the opportunity to work with this exceptional business came along we leapt at the chance. Our client is an award-winning luxury events venue known for delivering exceptional wedding experiences in a stunning countryside setting.With a strong reputation for service, attention to detail and beautifully curated events The team pride themselves on creating unforgettable experiences while maintaining a warm, collaborative and supportive culture behind the scenes. This is an exciting opportunity for an experienced Wedding Event Manager to join an established business going through impressive growth as its profile increases. The Role - Wedding Event Manager As Wedding Event Manager, you will take ownership of the delivery and coordination of high-end weddings and events from final planning stages through to flawless execution on the day.Working closely with the wider venue and operations team, you will lead multiple weddings each week during peak season, ensuring every detail is planned, communicated and delivered to the highest possible standards. This is a fast-paced and hands-on role suited to someone who thrives in live event environments, is used to working with many moving parts and is passionate about creating memorable guest experiences. Key Responsibilities - Wedding Event Manager Lead and oversee weddings and events on-site from supplier arrival through to close-down Act as the main point of contact for couples, guests and suppliers during events Coordinate timelines, logistics and event schedules to ensure seamless delivery Conduct final planning meetings and support clients in the lead-up to their wedding Manage suppliers including caterers, florists, photographers, entertainment and production teams Brief and manage front-of-house and event staff Ensure event spaces are presented to an exceptional standard Troubleshoot operational issues calmly and professionally during live events Monitor guest experience, service quality and event flow throughout Ensure compliance with health and safety procedures and venue standards Provide post-event feedback and operational insight to the senior team Your Background - Wedding Event Manager Previous experience managing weddings or premium events independently Strong event planning and coordination experience Ability to manage multiple events simultaneously within a fast-paced environment Highly organised with exceptional attention to detail Calm and confident under pressure Strong communication and relationship-building skills Professional, proactive and solutions-focused approach Experience within luxury hospitality or premium venues would be advantageous Benefits 25 days holiday plus bank holidays Pension contribution Life assurance Ongoing training and development Opportunity to join a growing and highly regarded events business with a strong team culture

We are currently collaborating with a well-established Cambridgeshire-based manufacturer with over two decades of industry experience in the supply of products to the consumer and B2B construction market. The client is seeking an office based Inside Sales Executive who can focus on maximising sales opportunities within a specific geographical area. The manufacturer has full control over the quality and selection of their products, and they provide unmatched quality and service. Therefore, they are looking for a skilled salesperson with strong account management and growth capabilities. The successful candidate will work in collaboration with the Inside Sales Manager, and closely with the wider sales team to implement strategies to enhance sales potential. Whilst most sales with be from existing customers, some outbound sales will be required to either lapsed or new potential clients. You will be expected to maximise the order potential from both inbound and outbound enquiries to achieve monthly KPI targets. The ideal candidate will have proven inside sales experience within a similar fast-paced environment where you would be working towards overachieving KPIs. A strong telephone presence and the ability to multi-task, prioritise and manage your time effectively would be advantageous. Working within a comparable sector such as KBB, construction, electrical or plumbing would be a benefit but is not essential. Due to the location of the Bedfordshire-based office, this role will be commutable from either Cambridge, Ely, Downham Market, Chatteris, Newmarket, Littleport, Bury St Edmunds and Thetford Zero Surplus is the UK's premier regional sales recruitment specialist, based just outside Cambridge we source specialist commercial staff for small and international construction businesses. Please upload a Microsoft Word version of your CV where possible, excluding textboxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

We're working with a fast-growing B2C healthcare retailer to hire a Customer Service/Experience Manager at a key stage of their journey. This is a transformation role, focused on evolving a reactive support function into a proactive, efficient, and tech-enabled customer success operation. You'll take ownership of the end-to-end customer experience while leading a team of 6 remote support agents. Alongside managing escalations, your focus will be on improving how the function operates; introducing better processes, optimising tools like Zendesk, and implementing automation and AI to reduce manual workload and improve customer engagement. The goal is to build a function that not only supports customers but actively drives retention, efficiency, and growth. This role sits at the centre of the business, working closely with operations, logistics, and product teams to ensure a seamless customer journey. You'll act as the voice of the customer internally, using data and insight to identify trends, improve service delivery, and influence decision-making. The position is hybrid, with an expectation of four days a week in the office to begin with, with flexibility to move to three days over time. We're looking for someone with experience in customer success or support who brings a strong operational mindset and is comfortable working in a high-volume environment. You should be confident in implementing new systems or processes and ideally have had exposure to automation or AI within a customer function. Backgrounds in B2C businesses, particularly retail or companies selling physical products at scale, are especially relevant, though we're open to broader experience. Any exposure to healthcare or regulated environments would be a bonus. This opportunity would suit someone who is hands-on, pragmatic, and commercially aware-either a step-up candidate ready to take ownership or an experienced operator who enjoys building and improving functions in a scaling business. If you're interested in shaping a customer success function and using technology to drive smarter, more efficient ways of working, we'd love to hear from you. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

We're working with a fast-growing B2C healthcare retailer to hire a Customer Success Manager at a key stage of their journey. This is a transformation role, focused on evolving a reactive support function into a proactive, efficient, and tech-enabled customer success operation. You'll take ownership of the end-to-end customer experience while leading a team of 6 remote support agents. Alongside managing escalations, your focus will be on improving how the function operates; introducing better processes, optimising tools like Zendesk, and implementing automation and AI to reduce manual workload and improve customer engagement. The goal is to build a function that not only supports customers but actively drives retention, efficiency, and growth. This role sits at the centre of the business, working closely with operations, logistics, and product teams to ensure a seamless customer journey. You'll act as the voice of the customer internally, using data and insight to identify trends, improve service delivery, and influence decision-making. The position is hybrid, with an expectation of four days a week in the office to begin with, with flexibility to move to three days over time. We're looking for someone with experience in customer success or support who brings a strong operational mindset and is comfortable working in a high-volume environment. You should be confident in implementing new systems or processes and ideally have had exposure to automation or AI within a customer function. Backgrounds in B2C businesses, particularly retail or companies selling physical products at scale, are especially relevant, though we're open to broader experience. Any exposure to healthcare or regulated environments would be a bonus. This opportunity would suit someone who is hands-on, pragmatic, and commercially aware-either a step-up candidate ready to take ownership or an experienced operator who enjoys building and improving functions in a scaling business. If you're interested in shaping a customer success function and using technology to drive smarter, more efficient ways of working, we'd love to hear from you. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

E-commerce Content Designer Cambridge (Hybrid) Competitive Salary + Benefits We're partnering with a fast-growing, entrepreneurial eCommerce business that sits at the intersection of creativity and commercial performance. Operating across both its own consumer brands and a specialist eCommerce agency, the company has built a reputation for delivering high-impact digital experiences that don't just look great - they convert. This is an opportunity to join a collaborative, ambitious team where testing, learning, and continuous improvement are embedded in the culture. If you're excited by the idea of seeing your work directly influence sales and growth, this role offers genuine ownership and visibility. The Role This is a hybrid position combining design, eCommerce trading, and performance marketing. You'll split your time between creating high-quality digital assets and optimising them based on real performance data. Unlike traditional design roles, success here isn't just about aesthetics - it's about results. You'll be expected to take ownership of your work, analyse how it performs, and continuously refine it to improve conversion, engagement, and revenue. What You'll Be Doing You'll play a key role in driving online performance across a portfolio of products and platforms. This includes: Managing and optimising product listings across eCommerce and marketplace channels Running A/B tests and using data insights to improve conversion rates Designing and refining product imagery and enhanced content Creating multiple variations of assets to test and learn what performs best Supporting website updates, landing pages, and product launches Applying UX/UI and CRO principles to improve the customer journey Collaborating with marketing and trading teams to align on commercial goals Alongside this, you'll contribute to wider creative and campaign activity, including paid social content and digital advertising, while maintaining high visual standards across all outputs. What We're Looking For We're looking for someone who combines creative ability with commercial awareness. You should be comfortable switching between design tools and performance metrics, and motivated by improving results over time. You'll likely bring: A strong understanding of what drives eCommerce conversion Confidence working with data, testing, and optimisation Experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign) The ability to work within brand guidelines while improving existing assets Strong organisation skills and the ability to manage multiple priorities An interest in AI tools and emerging trends in eCommerce and design It would be advantageous if you also have experience with eCommerce platforms, A/B testing or CRO, website CMS tools, or motion graphics - but these aren't essential. Experience This role would suit someone with around 1-2 years' experience in eCommerce, digital design, or a trading-focused role. Strong junior candidates with a relevant portfolio and clear commercial mindset will also be considered. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

Are you looking to kick-start your career in a fast-paced, professional environment?Do you have an interest in property law? Are you eager to gain exposure in the property law space, with a company that values your development? If so, this could be the perfect opportunity for you. A forward-thinking and growing business is seeking enthusiastic and detail-oriented Claims Handlers to join their dynamic team. This is an exciting chance for ambitious individuals to gain valuable experience within the Property Law space, while building a rewarding long-term career. In this role, Claims Handlers are responsible for managing a high volume of claims with speed and accuracy, ensuring each case is resolved efficiently while maintaining exceptional customer service standards. You'll review and validate claim documentation, uphold compliance with internal procedures and industry regulations, and maintain accurate records throughout the process. Communication is key, and you'll work closely with clients and colleagues across departments to resolve queries and keep claims moving forward. You'll be joining a collaborative team that values your input and encourages continuous improvement. The company offers full training and ongoing development, giving you the tools to grow your skills and progress within a supportive and professional environment. Previous experience in a claim handling role, where you are dealing with high-volume calls would be desirable. You must have strong organisational skills and an ability to manage multiple tasks simultaneously. This is a fantastic opportunity for someone to kick-start or continue their career in the property law space! This is an office-based opportunity and due to the location of the Hertford-based office, this role is commutable from Ware, Buntingford, Welwyn Garden City, Puckeridge, Sawbridgeworth, Hoddesdon, Broxbourne, Stevenage, Knebworth and Bishops Stortford. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across Hertfordshire, Northants, Milton Keynes, Cambridgeshire, and the rest of the UK. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

Quality Inspector We're delighted to be working exclusively with a well-established precision engineering organisation, seeking a skilled Quality Inspector to support its continued growth. The company is recognised for its commitment to quality, innovation, staff satisfaction and advanced manufacturing capabilities, delivering high-performance solutions to a global customer base. The Quality Inspector will play a key role in ensuring that components and assemblies meet strict quality, safety and regulatory standards. This position involves detailed inspection, measurement and verification processes, working closely with engineering and manufacturing teams to maintain excellence across all operations. Key Responsibilities Inspect components, sub-assemblies and finished products against engineering drawings and specifications Carry out precision measurements using metrology equipment (micrometres, callipers, gauges etc.) Identify and document non-conformances, supporting corrective and preventive actions Review and validate engineering documentation, including drawings and quality procedures Collaborate with production teams to monitor processes and drive continuous improvement Maintain accurate inspection records and ensure full traceability in line with regulatory requirements Contribute to root cause analysis and problem-solving activities Requirements Minimum of 3 years' experience in engineering, mechanical engineering or a related field Proven background in a quality role, ideally within manufacturing or engineering Strong ability to interpret engineering drawings Experience with inspection tools and metrology techniques Familiarity with ISO 9001 and AS9100 standards High attention to detail with strong analytical and problem-solving skills Effective communication and teamwork abilities Proactive, adaptable and able to work in a fast-paced environment This is an opportunity to join a forward-thinking engineering business where quality is at the core of everything delivered. The successful candidate will play a vital role in ensuring product integrity and performance within a highly regulated and rewarding industry. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

Are you looking to kick-start your career in a fast-paced, professional environment? Do you have an interest in property law? Are you eager to gain exposure in the property law space, with a company that values your development? If so, this could be the perfect opportunity for you. A forward-thinking and growing business is seeking enthusiastic and detail-oriented Claims Handlers to join their dynamic team. This is an exciting chance for ambitious individuals to gain valuable experience within the Property Law space, while building a rewarding long-term career. In this role, Claims Handlers are responsible for managing a high volume of claims with speed and accuracy, ensuring each case is resolved efficiently while maintaining exceptional customer service standards. You'll review and validate claim documentation, uphold compliance with internal procedures and industry regulations, and maintain accurate records throughout the process. Communication is key, and you'll work closely with clients and colleagues across departments to resolve queries and keep claims moving forward. You'll be joining a collaborative team that values your input and encourages continuous improvement. The company offers full training and ongoing development, giving you the tools to grow your skills and progress within a supportive and professional environment. Previous experience in a claim handling role, where you are dealing with high-volume calls would be desirable. You must have strong organisational skills and an ability to manage multiple tasks simultaneously. This is a fantastic opportunity for someone to kick-start or continue their career in the property law space! This is an office-based opportunity and due to the location of the Hertford-based office, this role is commutable from Ware, Buntingford, Welwyn Garden City, Puckeridge, Sawbridgeworth, Hoddesdon, Broxbourne, Stevenage, Knebworth and Bishops Stortford. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across Hertfordshire, Northants, Milton Keynes, Cambridgeshire, and the rest of the UK. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

Medical Affairs Director Global Medical Technology Organisation Executive Leadership Role We're thrilled to be working on a retained basis for one of the worlds leading medical technology organisations, seeking a Medical Affairs Director to lead its global clinical and scientific strategy. This is a high-impact executive role for a clinically credible leader who can confidently influence senior healthcare professionals, shape evidence strategy, and champion innovative medical solutions in competitive international markets. The Role Reporting to executive leadership, you will act as the organisation's senior clinical voice - strengthening scientific credibility, guiding evidence generation, and supporting sustainable commercial growth. You will build and activate a global network of Key Opinion Leaders (KOLs), represent the organisation at major industry events, and ensure clinical value is fully integrated across product development and market strategy. Key Responsibilities Clinical & Scientific Leadership Define and drive the global medical and evidence strategy Contribute strategic clinical insight into new product development Ensure robust scientific narratives underpin regulatory and commercial initiatives Represent the organisation at international congresses, advisory boards, and expert forums External Engagement & Influence Build, develop, and mobilise global KOL networks Confidently champion the organisation's solutions among clinical peers Support thought-leadership initiatives and professional society engagement Commercial & Cross-Functional Impact Translate clinical data into clear, differentiated value propositions Partner closely with Product, Regulatory, R&D, and Commercial teams Connect clinical benefit to commercial outcomes and market expansion About You You are a clinically authoritative, externally facing leader with strong executive presence and the confidence to influence peers at the highest level. You will bring: Deep subject-matter expertise within a relevant clinical or scientific discipline Proven ability to build credibility and influence senior healthcare stakeholders Strong experience developing and activating KOL networks Demonstrated presence at industry events and scientific meetings Strategic capability to shape clinical evidence and innovation pipelines Commercial acumen, with the ability to link clinical value to business performance Willingness and ability to travel regularly for customer, KOL, and conference engagements A degree in life sciences or healthcare is required; advanced medical or scientific qualifications are highly desirable. The Opportunity This is a rare opportunity to shape and lead the Medical Affairs function within a globally expanding medical technology organisation. The role offers executive visibility, strategic ownership, and the chance to directly influence both clinical practice and commercial success. This is a significantly important role, within a high-growth organisation that boasts a focus on staff happiness and retention, as well as industry leading and a highly commended product portfolio. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

Customer Success Executive Our client is a fast growing and profitable, US based software company now seeking to hire a UK based Customer Success Executive. This is a fully remote role, working the hours of 10am to 7pm UK time, ideally suiting a motivated self-employed individual, or through on EOR. About the Role In this role, you will serve as the primary point of contact for a diverse customer base, including founders, investors and professionals working under tight timelines. You will be responsible for delivering clear, thoughtful and high-quality written communication (email) while helping users navigate complex and nuanced topics. This is a writing-intensive, detail-oriented position that requires strong critical thinking and a commitment to continuous improvement. You'll gain exposure to the inner workings of high-growth companies while developing deep expertise in customer communication and problem-solving. What Makes This Role Unique Challenging, high-skill work : Customer enquiries are often complex and require careful analysis and precise communication. Continuous learning : The role involves ongoing development and refinement of writing and problem-solving skills. Ambiguity-friendly environment : Not all questions have clear answers - you'll often guide customers toward informed decisions rather than providing definitive solutions. Key Responsibilities Respond to customer enquiries with thoughtful, empathetic and precise written communication Create and maintain help centre content, and identify opportunities for new resources Collaborate with engineering to investigate and resolve user-reported issues Support product development by testing features and sharing customer feedback Identify trends in customer questions and proactively communicate insights to the team Requirements Strong passion for helping people High emotional intelligence Excellent analytical and logical thinking skills Exceptional written English, with clarity and precision Strong attention to detail Ability to work independently in a remote environment Comfort with learning and using new software tools Work Environment & Benefits Fully remote, distributed team with a long-standing remote-first culture Collaborative, supportive and highly autonomous work environment Flexible scheduling with an emphasis on team coverage and productivity Professional development support (books, courses, tools, etc.) No prior domain-specific experience is required - training will be provided for the subject matter but a drive for customer satisfaction and being the 'problem solver' is a must! This is a fully remote position and all candidates will be tested prior to interview. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

Customer Success Executive Our client is a fast growing and profitable, US based software company now seeking to hire a UK based Customer Success Executive. This is a fully remote role, working the hours of 10am to 7pm UK time, ideally suiting a motivated self-employed individual, or through on EOR. About the Role In this role, you will serve as the primary point of contact for a diverse customer base, including founders, investors and professionals working under tight timelines. You will be responsible for delivering clear, thoughtful and high-quality written communication (email) while helping users navigate complex and nuanced topics. This is a writing-intensive, detail-oriented position that requires strong critical thinking and a commitment to continuous improvement. You'll gain exposure to the inner workings of high-growth companies while developing deep expertise in customer communication and problem-solving. What Makes This Role Unique Challenging, high-skill work : Customer enquiries are often complex and require careful analysis and precise communication. Continuous learning : The role involves ongoing development and refinement of writing and problem-solving skills. Ambiguity-friendly environment : Not all questions have clear answers - you'll often guide customers toward informed decisions rather than providing definitive solutions. Key Responsibilities Respond to customer enquiries with thoughtful, empathetic and precise written communication Create and maintain help centre content, and identify opportunities for new resources Collaborate with engineering to investigate and resolve user-reported issues Support product development by testing features and sharing customer feedback Identify trends in customer questions and proactively communicate insights to the team Requirements Strong passion for helping people High emotional intelligence Excellent analytical and logical thinking skills Exceptional written English, with clarity and precision Strong attention to detail Ability to work independently in a remote environment Comfort with learning and using new software tools Work Environment & Benefits Fully remote, distributed team with a long-standing remote-first culture Collaborative, supportive and highly autonomous work environment Flexible scheduling with an emphasis on team coverage and productivity Professional development support (books, courses, tools, etc.) No prior domain-specific experience is required - training will be provided for the subject matter but a drive for customer satisfaction and being the 'problem solver' is a must! This is a fully remote position and all candidates will be tested prior to interview. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

Customer Success Executive Our client is a fast growing and profitable, US based software company now seeking to hire a UK based Customer Success Executive. This is a fully remote role, working the hours of 10am to 7pm UK time, ideally suiting a motivated self-employed individual, or through on EOR. About the Role In this role, you will serve as the primary point of contact for a diverse customer base, including founders, investors and professionals working under tight timelines. You will be responsible for delivering clear, thoughtful and high-quality written communication (email) while helping users navigate complex and nuanced topics. This is a writing-intensive, detail-oriented position that requires strong critical thinking and a commitment to continuous improvement. You'll gain exposure to the inner workings of high-growth companies while developing deep expertise in customer communication and problem-solving. What Makes This Role Unique Challenging, high-skill work : Customer enquiries are often complex and require careful analysis and precise communication. Continuous learning : The role involves ongoing development and refinement of writing and problem-solving skills. Ambiguity-friendly environment : Not all questions have clear answers - you'll often guide customers toward informed decisions rather than providing definitive solutions. Key Responsibilities Respond to customer enquiries with thoughtful, empathetic and precise written communication Create and maintain help centre content, and identify opportunities for new resources Collaborate with engineering to investigate and resolve user-reported issues Support product development by testing features and sharing customer feedback Identify trends in customer questions and proactively communicate insights to the team Requirements Strong passion for helping people High emotional intelligence Excellent analytical and logical thinking skills Exceptional written English, with clarity and precision Strong attention to detail Ability to work independently in a remote environment Comfort with learning and using new software tools Work Environment & Benefits Fully remote, distributed team with a long-standing remote-first culture Collaborative, supportive and highly autonomous work environment Flexible scheduling with an emphasis on team coverage and productivity Professional development support (books, courses, tools, etc.) No prior domain-specific experience is required - training will be provided for the subject matter but a drive for customer satisfaction and being the 'problem solver' is a must! This is a fully remote position and all candidates will be tested prior to interview. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

Business Development Manager - Remote Based Are you ready to step into a fast-paced, international role at the forefront of cutting-edge technology? We're delighted to be working with a global leader, specialising in highly technical industry market research across the globe, with offices here in the UK, Asia and the US. The company operates a remote working policy for their sales team, as such, the role would be fully home based with international travel to events and clients where needed. Due to continued growth and high demand, they now seek to employ an experienced Business Development Manager who will be responsible for all aspects of the sales cycle. You will be given a European territory in their rapidly growing, research and media sales division. You will be required to speak intelligently to professionals and experts across a variety of niche high tech industries and pitch a portfolio of products both bespoke and subscription - clients could range from Start Ups and SEM's to global corporations. What You'll Be Doing Connecting with new prospects and arranging high-value meetings for senior teams Representing the company at international conferences and exhibitions Building relationships with senior executives and expanding a global network Understanding client challenges and matching them with tailored solutions Collaborating across teams including analysts and marketing Supporting meetings, travel planning, and company initiatives Maintaining CRM systems and tracking key business activity Delivering presentations and engaging with clients worldwide What We're Looking For Experience in sales, business development, or customer-facing roles Highly organised, proactive, and self-motivated mindset Strong communication and interpersonal skills Confidence engaging with senior professionals Willingness to travel extensively (internationally, fully funded) Adaptable, driven and eager to grow in a dynamic environment What's In It For You Extensive international travel opportunities Hands-on exposure to cutting-edge technologies and global markets Training from experienced teams across the UK, USA, and Asia High autonomy with real influence on business growth A clear path for career development in a global B2B environment The chance to work with a highly regarded organisation at the forefront of innovation If you're ambitious, globally minded, and excited by the idea of combining travel, technology, and business development, this could be your next big move. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

Quality Engineer - Manufacturing An established and growing manufacturing business is looking to appoint a Quality Engineer to join its team at its Harlow HQ. This is an excellent opportunity to play a key role in quality improvement, supporting cross-functional teams and helping to drive a right-first-time culture across products and processes. The Role You will support quality monitoring, investigation, and continuous improvement activities, helping to reduce waste and improve overall product and process performance. Key responsibilities include: Supporting the handling of warranty claims and customer-reported quality issues Assisting with customer investigations, including root cause analysis and corrective actions Supporting the development and maintenance of the Quality Management System (QMS) Participating in inspection activities including Tool Proof Samples, First Product Runs and Pre-Shipment Inspections Supporting new product introduction through quality planning, risk assessment and DFMEA activities Defining and maintaining inspection standards, sampling plans and quality controls Analysing scrap, rework and non-conformance trends to identify improvement opportunities Providing day-to-day quality support across assembly, warehouse and production operations Raising and managing Supplier Corrective Action Reports (SCARs) Supporting continuous improvement initiatives across products, processes and suppliers Reading and interpreting engineering drawings, specifications and technical standards The Ideal Candidate The ideal candidate will have experience within a manufacturing environment and a strong understanding of quality processes and continuous improvement methodologies. You will ideally have: Experience in a Quality Engineer, Quality Inspector, Production Engineer or similar role Background in a mechanical, electrical or manufacturing environment Experience supporting new product introduction and product development activities Ability to read and interpret engineering drawings and technical standards Experience using manual inspection methods and measurement equipment Knowledge of root cause analysis and corrective action processes Familiarity with quality tools such as FMEA, SPC, Pareto analysis and control plans Strong communication skills with the ability to work cross-functionally High attention to detail and ability to manage priorities in a fast-paced environment The Opportunity Hybrid-based role in Harlow Opportunity to join a growing and forward-thinking manufacturing business Involvement in continuous improvement and new product development initiatives Supportive team environment with opportunities for development Long-term career progression within a quality-focused organisation About Us Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge. Our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering, as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect

Quality Inspector/Engineer - Manufacturing An established and growing manufacturing business is looking to appoint a Quality Inspector/Engineer to join its team at its Harlow HQ. This is an excellent opportunity to play a key role in quality improvement, supporting cross-functional teams and helping to drive a right-first-time culture across products and processes. The Role You will support quality monitoring, investigation, and continuous improvement activities, helping to reduce waste and improve overall product and process performance. Key responsibilities include: Supporting the handling of warranty claims and customer-reported quality issues Assisting with customer investigations, including root cause analysis and corrective actions Supporting the development and maintenance of the Quality Management System (QMS) Participating in inspection activities including Tool Proof Samples, First Product Runs and Pre-Shipment Inspections Supporting new product introduction through quality planning, risk assessment and DFMEA activities Defining and maintaining inspection standards, sampling plans and quality controls Analysing scrap, rework and non-conformance trends to identify improvement opportunities Providing day-to-day quality support across assembly, warehouse and production operations Raising and managing Supplier Corrective Action Reports (SCARs) Supporting continuous improvement initiatives across products, processes and suppliers Reading and interpreting engineering drawings, specifications and technical standards The Ideal Candidate The ideal candidate will have experience within a manufacturing environment and a strong understanding of quality processes and continuous improvement methodologies. You will ideally have: Experience in a Quality Engineer, Quality Inspector, Production Engineer or similar role Background in a mechanical, electrical or manufacturing environment Experience supporting new product introduction and product development activities Ability to read and interpret engineering drawings and technical standards Experience using manual inspection methods and measurement equipment Knowledge of root cause analysis and corrective action processes Familiarity with quality tools such as FMEA, SPC, Pareto analysis and control plans Strong communication skills with the ability to work cross-functionally High attention to detail and ability to manage priorities in a fast-paced environment The Opportunity Hybrid-based role in Harlow Opportunity to join a growing and forward-thinking manufacturing business Involvement in continuous improvement and new product development initiatives Supportive team environment with opportunities for development Long-term career progression within a quality-focused organisation About Us Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge. Our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering, as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect

Business Development Manager - Remote Based Are you ready to step into a fast-paced, international role at the forefront of cutting-edge technology? We're delighted to be working with a global leader, specialising in highly technical industry market research across the globe, with offices here in the UK, Asia and the US. The company operates a remote working policy for their sales team, as such, the role would be fully home based with international travel to events and clients where needed. Due to continued growth and high demand, they now seek to employ an experienced Business Development Manager who will be responsible for all aspects of the sales cycle. You will be given a European territory in their rapidly growing, research and media sales division. You will be required to speak intelligently to professionals and experts across a variety of niche high tech industries and pitch a portfolio of products both bespoke and subscription - clients could range from Start Ups and SEM's to global corporations. What You'll Be Doing Connecting with new prospects and arranging high-value meetings for senior teams Representing the company at international conferences and exhibitions Building relationships with senior executives and expanding a global network Understanding client challenges and matching them with tailored solutions Collaborating across teams including analysts and marketing Supporting meetings, travel planning, and company initiatives Maintaining CRM systems and tracking key business activity Delivering presentations and engaging with clients worldwide What We're Looking For Experience in sales, business development, or customer-facing roles Highly organised, proactive, and self-motivated mindset Strong communication and interpersonal skills Confidence engaging with senior professionals Willingness to travel extensively (internationally, fully funded) Adaptable, driven and eager to grow in a dynamic environment What's In It For You Extensive international travel opportunities Hands-on exposure to cutting-edge technologies and global markets Training from experienced teams across the UK, USA, and Asia High autonomy with real influence on business growth A clear path for career development in a global B2B environment The chance to work with a highly regarded organisation at the forefront of innovation If you're ambitious, globally minded, and excited by the idea of combining travel, technology, and business development, this could be your next big move. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

We're working with a fast-growing B2C healthcare retailer to hire a Customer Service/Experience Manager at a key stage of their journey. This is a transformation role, focused on evolving a reactive support function into a proactive, efficient, and tech-enabled customer success operation. You'll take ownership of the end-to-end customer experience while leading a team of 6 remote support agents. Alongside managing escalations, your focus will be on improving how the function operates; introducing better processes, optimising tools like Zendesk, and implementing automation and AI to reduce manual workload and improve customer engagement. The goal is to build a function that not only supports customers but actively drives retention, efficiency, and growth. This role sits at the centre of the business, working closely with operations, logistics, and product teams to ensure a seamless customer journey. You'll act as the voice of the customer internally, using data and insight to identify trends, improve service delivery, and influence decision-making. The position is hybrid, with an expectation of four days a week in the office to begin with, with flexibility to move to three days over time. We're looking for someone with experience in customer success or support who brings a strong operational mindset and is comfortable working in a high-volume environment. You should be confident in implementing new systems or processes and ideally have had exposure to automation or AI within a customer function. Backgrounds in B2C businesses, particularly retail or companies selling physical products at scale, are especially relevant, though we're open to broader experience. Any exposure to healthcare or regulated environments would be a bonus. This opportunity would suit someone who is hands-on, pragmatic, and commercially aware-either a step-up candidate ready to take ownership or an experienced operator who enjoys building and improving functions in a scaling business. If you're interested in shaping a customer success function and using technology to drive smarter, more efficient ways of working, we'd love to hear from you. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

We're working with a fast-growing B2C healthcare retailer to hire a Customer Success Manager at a key stage of their journey. This is a transformation role, focused on evolving a reactive support function into a proactive, efficient, and tech-enabled customer success operation. You'll take ownership of the end-to-end customer experience while leading a team of 6 remote support agents. Alongside managing escalations, your focus will be on improving how the function operates; introducing better processes, optimising tools like Zendesk, and implementing automation and AI to reduce manual workload and improve customer engagement. The goal is to build a function that not only supports customers but actively drives retention, efficiency, and growth. This role sits at the centre of the business, working closely with operations, logistics, and product teams to ensure a seamless customer journey. You'll act as the voice of the customer internally, using data and insight to identify trends, improve service delivery, and influence decision-making. The position is hybrid, with an expectation of four days a week in the office to begin with, with flexibility to move to three days over time. We're looking for someone with experience in customer success or support who brings a strong operational mindset and is comfortable working in a high-volume environment. You should be confident in implementing new systems or processes and ideally have had exposure to automation or AI within a customer function. Backgrounds in B2C businesses, particularly retail or companies selling physical products at scale, are especially relevant, though we're open to broader experience. Any exposure to healthcare or regulated environments would be a bonus. This opportunity would suit someone who is hands-on, pragmatic, and commercially aware-either a step-up candidate ready to take ownership or an experienced operator who enjoys building and improving functions in a scaling business. If you're interested in shaping a customer success function and using technology to drive smarter, more efficient ways of working, we'd love to hear from you. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.