Zero Surplus

Business Development Manager - Korea, Taiwan & Asia Pacific Ready to step into a fast-paced, international role at the forefront of cutting-edge technology? We're working with a global leader in technical market research and business intelligence on emerging technologies, on a role covering the Korean and/or Taiwanese markets as part of a wider APAC remit, and can be either fully remote or hybrid based out of their East of England office, with international travel to clients and events. If UK based, some occasional travel to their office would be ideal. The company is open to hiring on either an employed or contractor basis, and candidates can be based in the region or elsewhere, provided you're able to travel extensively. You'll own the full sales cycle for your territory, pitching a mix of bespoke and subscription research products to senior professionals across niche high-tech industries - and you'll receive training from colleagues based in Japan, the UK and the USA. Fluent English plus Korean and/or Mandarin is essential - you'll be the main point of contact for the region, so confident communication in the local language matters. What You'll Be Doing Setting up face-to-face meetings with new prospects for the analyst and business development teams Prospecting for new clients at international events, representing the company at exhibitions Growing the network and brand through hunting and networking, building strategic relationships with senior executives Matching client needs to the right products and services, and confidently articulating the value on offer versus competitors Working closely with analysts and marketing, and maintaining strong client and industry relationships Managing CRM, pipeline, and travel/meeting logistics across multiple stakeholders Delivering presentations and engaging clients worldwide, both virtually and in person What We're Looking For You may currently work in events, media, advertising, sponsorship, audience solutions, business intelligence, marketing solutions, or SaaS/tech sales, with: Fluent English, plus Korean and/or Mandarin (essential) A proven sales record and strong prospecting skills Excellent interpersonal and IT skills Confidence engaging senior stakeholders A proactive, self-motivated, adaptable approach Willingness to travel extensively, internationally (fully funded) What's In It For You Flexibility to work remotely or hybrid from Cambridge, as an employee or contractor Extensive international travel across Korea, Taiwan and APAC Hands-on exposure to cutting-edge tech and global markets Training from teams across the UK, USA and Japan High autonomy and real influence on business growth Clear career progression in a global B2B environment If you're ambitious, globally minded, fluent in Korean or Mandarin, and excited to combine travel, technology and business development - this could be your next move. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge. Our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering, along with your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

Business Development Manager - Korea, Taiwan & Asia Pacific Ready to step into a fast-paced, international role at the forefront of cutting-edge technology? We're working with a global leader in technical market research and business intelligence on emerging technologies, on a role covering the Korean and/or Taiwanese markets as part of a wider APAC remit, and can be either fully remote or hybrid based out of their East of England office, with international travel to clients and events. If UK based, some occasional travel to their office would be ideal. The company is open to hiring on either an employed or contractor basis, and candidates can be based in the region or elsewhere, provided you're able to travel extensively. You'll own the full sales cycle for your territory, pitching a mix of bespoke and subscription research products to senior professionals across niche high-tech industries - and you'll receive training from colleagues based in Japan, the UK and the USA. Fluent English plus Korean and/or Mandarin is essential - you'll be the main point of contact for the region, so confident communication in the local language matters. What You'll Be Doing Setting up face-to-face meetings with new prospects for the analyst and business development teams Prospecting for new clients at international events, representing the company at exhibitions Growing the network and brand through hunting and networking, building strategic relationships with senior executives Matching client needs to the right products and services, and confidently articulating the value on offer versus competitors Working closely with analysts and marketing, and maintaining strong client and industry relationships Managing CRM, pipeline, and travel/meeting logistics across multiple stakeholders Delivering presentations and engaging clients worldwide, both virtually and in person What We're Looking For You may currently work in events, media, advertising, sponsorship, audience solutions, business intelligence, marketing solutions, or SaaS/tech sales, with: Fluent English, plus Korean and/or Mandarin (essential) A proven sales record and strong prospecting skills Excellent interpersonal and IT skills Confidence engaging senior stakeholders A proactive, self-motivated, adaptable approach Willingness to travel extensively, internationally (fully funded) What's In It For You Flexibility to work remotely or hybrid from Cambridge, as an employee or contractor Extensive international travel across Korea, Taiwan and APAC Hands-on exposure to cutting-edge tech and global markets Training from teams across the UK, USA and Japan High autonomy and real influence on business growth Clear career progression in a global B2B environment If you're ambitious, globally minded, fluent in Korean or Mandarin, and excited to combine travel, technology and business development - this could be your next move. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge. Our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering, along with your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

We're working with a well-established and highly respected content and media agency to hire a Commercial Manager to join their sales team, working predominantly on their flagship B2B client account. This is a fantastic opportunity to work on one of the most established and respected brands in its field, selling into a portfolio of global blue-chip advertisers including the likes of SAP, Visa, Coupa, Zycus, and other international brands and tech providers. You'll have significant autonomy to grow commercial revenues and shape partnership solutions for major international brands. The Role Managing and growing a portfolio split roughly 60:40 between existing accounts and new business Selling integrated partnerships, lead generation campaigns, sponsored content, research projects, webinars, event sponsorship, and digital marketing solutions Large average deal size, with a focus on consultative partnership sales rather than transactional advertising sales Building and maintaining strong relationships with existing clients while identifying and securing new commercial opportunities Working closely with internal editorial, marketing, events, and client services teams to develop innovative partnership solutions Increasing opportunities to work internationally, with the client's teams spanning the US, Australia, Europe, and Africa, opening up international events and commercial partnerships About You A proven track record selling larger value marketing, media, events, SaaS, lead generation, or partnership solutions Confident managing a mixed portfolio of existing account growth and new business development A consultative, relationship-led approach to sales, comfortable working on longer, higher-value deal cycles Strong commercial acumen, with the ability to negotiate and structure effective deals Candidates from relevant competitor or adjacent sectors are welcome to apply If you're looking to work on one of the most respected brands in its sector, with real autonomy and uncapped earning potential, we'd love to hear from you. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge. Our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering, along with your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

We're working with a well-established and highly respected content and media agency to hire a Commercial Manager to join their sales team, working predominantly on their flagship B2B client account. This is a fantastic opportunity to work on one of the most established and respected brands in its field, selling into a portfolio of global blue-chip advertisers including the likes of SAP, Visa, Coupa, Zycus, and other international brands and tech providers. You'll have significant autonomy to grow commercial revenues and shape partnership solutions for major international brands. The Role Managing and growing a portfolio split roughly 60:40 between existing accounts and new business Selling integrated partnerships, lead generation campaigns, sponsored content, research projects, webinars, event sponsorship, and digital marketing solutions Large average deal size, with a focus on consultative partnership sales rather than transactional advertising sales Building and maintaining strong relationships with existing clients while identifying and securing new commercial opportunities Working closely with internal editorial, marketing, events, and client services teams to develop innovative partnership solutions Increasing opportunities to work internationally, with the client's teams spanning the US, Australia, Europe, and Africa, opening up international events and commercial partnerships About You A proven track record selling larger value marketing, media, events, SaaS, lead generation, or partnership solutions Confident managing a mixed portfolio of existing account growth and new business development A consultative, relationship-led approach to sales, comfortable working on longer, higher-value deal cycles Strong commercial acumen, with the ability to negotiate and structure effective deals Candidates from relevant competitor or adjacent sectors are welcome to apply If you're looking to work on one of the most respected brands in its sector, with real autonomy and uncapped earning potential, we'd love to hear from you. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge. Our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering, along with your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

We're working with a fast-growing B2C healthcare retailer to hire a Customer Service/Experience Manager at a key stage of their journey. This is a transformation role, focused on evolving a reactive support function into a proactive, efficient, and tech-enabled customer success operation. You'll take ownership of the end-to-end customer experience while leading a team of 6 remote support agents. Alongside managing escalations, your focus will be on improving how the function operates; introducing better processes, optimising tools like Zendesk, and implementing automation and AI to reduce manual workload and improve customer engagement. The goal is to build a function that not only supports customers but actively drives retention, efficiency, and growth. This role sits at the centre of the business, working closely with operations, logistics, and product teams to ensure a seamless customer journey. You'll act as the voice of the customer internally, using data and insight to identify trends, improve service delivery, and influence decision-making. The position is hybrid, with an expectation of four days a week in the office to begin with, with flexibility to move to three days over time. We're looking for someone with experience in customer success or support who brings a strong operational mindset and is comfortable working in a high-volume environment. You should be confident in implementing new systems or processes and ideally have had exposure to automation or AI within a customer function. Backgrounds in B2C businesses, particularly retail or companies selling physical products at scale, are especially relevant, though we're open to broader experience. Any exposure to healthcare or regulated environments would be a bonus. This opportunity would suit someone who is hands-on, pragmatic, and commercially aware-either a step-up candidate ready to take ownership or an experienced operator who enjoys building and improving functions in a scaling business. If you're interested in shaping a customer success function and using technology to drive smarter, more efficient ways of working, we'd love to hear from you. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

We're working with a fast-growing B2C healthcare retailer to hire a Customer Success Manager at a key stage of their journey. This is a transformation role, focused on evolving a reactive support function into a proactive, efficient, and tech-enabled customer success operation. You'll take ownership of the end-to-end customer experience while leading a team of 6 remote support agents. Alongside managing escalations, your focus will be on improving how the function operates; introducing better processes, optimising tools like Zendesk, and implementing automation and AI to reduce manual workload and improve customer engagement. The goal is to build a function that not only supports customers but actively drives retention, efficiency, and growth. This role sits at the centre of the business, working closely with operations, logistics, and product teams to ensure a seamless customer journey. You'll act as the voice of the customer internally, using data and insight to identify trends, improve service delivery, and influence decision-making. The position is hybrid, with an expectation of four days a week in the office to begin with, with flexibility to move to three days over time. We're looking for someone with experience in customer success or support who brings a strong operational mindset and is comfortable working in a high-volume environment. You should be confident in implementing new systems or processes and ideally have had exposure to automation or AI within a customer function. Backgrounds in B2C businesses, particularly retail or companies selling physical products at scale, are especially relevant, though we're open to broader experience. Any exposure to healthcare or regulated environments would be a bonus. This opportunity would suit someone who is hands-on, pragmatic, and commercially aware-either a step-up candidate ready to take ownership or an experienced operator who enjoys building and improving functions in a scaling business. If you're interested in shaping a customer success function and using technology to drive smarter, more efficient ways of working, we'd love to hear from you. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

E-commerce Content Designer Cambridge (Hybrid) Competitive Salary + Benefits We're partnering with a fast-growing, entrepreneurial eCommerce business that sits at the intersection of creativity and commercial performance. Operating across both its own consumer brands and a specialist eCommerce agency, the company has built a reputation for delivering high-impact digital experiences that don't just look great - they convert. This is an opportunity to join a collaborative, ambitious team where testing, learning, and continuous improvement are embedded in the culture. If you're excited by the idea of seeing your work directly influence sales and growth, this role offers genuine ownership and visibility. The Role This is a hybrid position combining design, eCommerce trading, and performance marketing. You'll split your time between creating high-quality digital assets and optimising them based on real performance data. Unlike traditional design roles, success here isn't just about aesthetics - it's about results. You'll be expected to take ownership of your work, analyse how it performs, and continuously refine it to improve conversion, engagement, and revenue. What You'll Be Doing You'll play a key role in driving online performance across a portfolio of products and platforms. This includes: Managing and optimising product listings across eCommerce and marketplace channels Running A/B tests and using data insights to improve conversion rates Designing and refining product imagery and enhanced content Creating multiple variations of assets to test and learn what performs best Supporting website updates, landing pages, and product launches Applying UX/UI and CRO principles to improve the customer journey Collaborating with marketing and trading teams to align on commercial goals Alongside this, you'll contribute to wider creative and campaign activity, including paid social content and digital advertising, while maintaining high visual standards across all outputs. What We're Looking For We're looking for someone who combines creative ability with commercial awareness. You should be comfortable switching between design tools and performance metrics, and motivated by improving results over time. You'll likely bring: A strong understanding of what drives eCommerce conversion Confidence working with data, testing, and optimisation Experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign) The ability to work within brand guidelines while improving existing assets Strong organisation skills and the ability to manage multiple priorities An interest in AI tools and emerging trends in eCommerce and design It would be advantageous if you also have experience with eCommerce platforms, A/B testing or CRO, website CMS tools, or motion graphics - but these aren't essential. Experience This role would suit someone with around 1-2 years' experience in eCommerce, digital design, or a trading-focused role. Strong junior candidates with a relevant portfolio and clear commercial mindset will also be considered. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

Are you looking to kick-start your career in a fast-paced, professional environment?Do you have an interest in property law? Are you eager to gain exposure in the property law space, with a company that values your development? If so, this could be the perfect opportunity for you. A forward-thinking and growing business is seeking enthusiastic and detail-oriented Claims Handlers to join their dynamic team. This is an exciting chance for ambitious individuals to gain valuable experience within the Property Law space, while building a rewarding long-term career. In this role, Claims Handlers are responsible for managing a high volume of claims with speed and accuracy, ensuring each case is resolved efficiently while maintaining exceptional customer service standards. You'll review and validate claim documentation, uphold compliance with internal procedures and industry regulations, and maintain accurate records throughout the process. Communication is key, and you'll work closely with clients and colleagues across departments to resolve queries and keep claims moving forward. You'll be joining a collaborative team that values your input and encourages continuous improvement. The company offers full training and ongoing development, giving you the tools to grow your skills and progress within a supportive and professional environment. Previous experience in a claim handling role, where you are dealing with high-volume calls would be desirable. You must have strong organisational skills and an ability to manage multiple tasks simultaneously. This is a fantastic opportunity for someone to kick-start or continue their career in the property law space! This is an office-based opportunity and due to the location of the Hertford-based office, this role is commutable from Ware, Buntingford, Welwyn Garden City, Puckeridge, Sawbridgeworth, Hoddesdon, Broxbourne, Stevenage, Knebworth and Bishops Stortford. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across Hertfordshire, Northants, Milton Keynes, Cambridgeshire, and the rest of the UK. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

Quality Inspector We're delighted to be working exclusively with a well-established precision engineering organisation, seeking a skilled Quality Inspector to support its continued growth. The company is recognised for its commitment to quality, innovation, staff satisfaction and advanced manufacturing capabilities, delivering high-performance solutions to a global customer base. The Quality Inspector will play a key role in ensuring that components and assemblies meet strict quality, safety and regulatory standards. This position involves detailed inspection, measurement and verification processes, working closely with engineering and manufacturing teams to maintain excellence across all operations. Key Responsibilities Inspect components, sub-assemblies and finished products against engineering drawings and specifications Carry out precision measurements using metrology equipment (micrometres, callipers, gauges etc.) Identify and document non-conformances, supporting corrective and preventive actions Review and validate engineering documentation, including drawings and quality procedures Collaborate with production teams to monitor processes and drive continuous improvement Maintain accurate inspection records and ensure full traceability in line with regulatory requirements Contribute to root cause analysis and problem-solving activities Requirements Minimum of 3 years' experience in engineering, mechanical engineering or a related field Proven background in a quality role, ideally within manufacturing or engineering Strong ability to interpret engineering drawings Experience with inspection tools and metrology techniques Familiarity with ISO 9001 and AS9100 standards High attention to detail with strong analytical and problem-solving skills Effective communication and teamwork abilities Proactive, adaptable and able to work in a fast-paced environment This is an opportunity to join a forward-thinking engineering business where quality is at the core of everything delivered. The successful candidate will play a vital role in ensuring product integrity and performance within a highly regulated and rewarding industry. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

Medical Affairs Director Global Medical Technology Organisation Executive Leadership Role We're thrilled to be working on a retained basis for one of the worlds leading medical technology organisations, seeking a Medical Affairs Director to lead its global clinical and scientific strategy. This is a high-impact executive role for a clinically credible leader who can confidently influence senior healthcare professionals, shape evidence strategy, and champion innovative medical solutions in competitive international markets. The Role Reporting to executive leadership, you will act as the organisation's senior clinical voice - strengthening scientific credibility, guiding evidence generation, and supporting sustainable commercial growth. You will build and activate a global network of Key Opinion Leaders (KOLs), represent the organisation at major industry events, and ensure clinical value is fully integrated across product development and market strategy. Key Responsibilities Clinical & Scientific Leadership Define and drive the global medical and evidence strategy Contribute strategic clinical insight into new product development Ensure robust scientific narratives underpin regulatory and commercial initiatives Represent the organisation at international congresses, advisory boards, and expert forums External Engagement & Influence Build, develop, and mobilise global KOL networks Confidently champion the organisation's solutions among clinical peers Support thought-leadership initiatives and professional society engagement Commercial & Cross-Functional Impact Translate clinical data into clear, differentiated value propositions Partner closely with Product, Regulatory, R&D, and Commercial teams Connect clinical benefit to commercial outcomes and market expansion About You You are a clinically authoritative, externally facing leader with strong executive presence and the confidence to influence peers at the highest level. You will bring: Deep subject-matter expertise within a relevant clinical or scientific discipline Proven ability to build credibility and influence senior healthcare stakeholders Strong experience developing and activating KOL networks Demonstrated presence at industry events and scientific meetings Strategic capability to shape clinical evidence and innovation pipelines Commercial acumen, with the ability to link clinical value to business performance Willingness and ability to travel regularly for customer, KOL, and conference engagements A degree in life sciences or healthcare is required; advanced medical or scientific qualifications are highly desirable. The Opportunity This is a rare opportunity to shape and lead the Medical Affairs function within a globally expanding medical technology organisation. The role offers executive visibility, strategic ownership, and the chance to directly influence both clinical practice and commercial success. This is a significantly important role, within a high-growth organisation that boasts a focus on staff happiness and retention, as well as industry leading and a highly commended product portfolio. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

Customer Success Executive Our client is a fast growing and profitable, US based software company now seeking to hire a UK based Customer Success Executive. This is a fully remote role, working the hours of 10am to 7pm UK time, ideally suiting a motivated self-employed individual, or through on EOR. About the Role In this role, you will serve as the primary point of contact for a diverse customer base, including founders, investors and professionals working under tight timelines. You will be responsible for delivering clear, thoughtful and high-quality written communication (email) while helping users navigate complex and nuanced topics. This is a writing-intensive, detail-oriented position that requires strong critical thinking and a commitment to continuous improvement. You'll gain exposure to the inner workings of high-growth companies while developing deep expertise in customer communication and problem-solving. What Makes This Role Unique Challenging, high-skill work : Customer enquiries are often complex and require careful analysis and precise communication. Continuous learning : The role involves ongoing development and refinement of writing and problem-solving skills. Ambiguity-friendly environment : Not all questions have clear answers - you'll often guide customers toward informed decisions rather than providing definitive solutions. Key Responsibilities Respond to customer enquiries with thoughtful, empathetic and precise written communication Create and maintain help centre content, and identify opportunities for new resources Collaborate with engineering to investigate and resolve user-reported issues Support product development by testing features and sharing customer feedback Identify trends in customer questions and proactively communicate insights to the team Requirements Strong passion for helping people High emotional intelligence Excellent analytical and logical thinking skills Exceptional written English, with clarity and precision Strong attention to detail Ability to work independently in a remote environment Comfort with learning and using new software tools Work Environment & Benefits Fully remote, distributed team with a long-standing remote-first culture Collaborative, supportive and highly autonomous work environment Flexible scheduling with an emphasis on team coverage and productivity Professional development support (books, courses, tools, etc.) No prior domain-specific experience is required - training will be provided for the subject matter but a drive for customer satisfaction and being the 'problem solver' is a must! This is a fully remote position and all candidates will be tested prior to interview. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

Customer Success Executive Our client is a fast growing and profitable, US based software company now seeking to hire a UK based Customer Success Executive. This is a fully remote role, working the hours of 10am to 7pm UK time, ideally suiting a motivated self-employed individual, or through on EOR. About the Role In this role, you will serve as the primary point of contact for a diverse customer base, including founders, investors and professionals working under tight timelines. You will be responsible for delivering clear, thoughtful and high-quality written communication (email) while helping users navigate complex and nuanced topics. This is a writing-intensive, detail-oriented position that requires strong critical thinking and a commitment to continuous improvement. You'll gain exposure to the inner workings of high-growth companies while developing deep expertise in customer communication and problem-solving. What Makes This Role Unique Challenging, high-skill work : Customer enquiries are often complex and require careful analysis and precise communication. Continuous learning : The role involves ongoing development and refinement of writing and problem-solving skills. Ambiguity-friendly environment : Not all questions have clear answers - you'll often guide customers toward informed decisions rather than providing definitive solutions. Key Responsibilities Respond to customer enquiries with thoughtful, empathetic and precise written communication Create and maintain help centre content, and identify opportunities for new resources Collaborate with engineering to investigate and resolve user-reported issues Support product development by testing features and sharing customer feedback Identify trends in customer questions and proactively communicate insights to the team Requirements Strong passion for helping people High emotional intelligence Excellent analytical and logical thinking skills Exceptional written English, with clarity and precision Strong attention to detail Ability to work independently in a remote environment Comfort with learning and using new software tools Work Environment & Benefits Fully remote, distributed team with a long-standing remote-first culture Collaborative, supportive and highly autonomous work environment Flexible scheduling with an emphasis on team coverage and productivity Professional development support (books, courses, tools, etc.) No prior domain-specific experience is required - training will be provided for the subject matter but a drive for customer satisfaction and being the 'problem solver' is a must! This is a fully remote position and all candidates will be tested prior to interview. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

Customer Success Executive Our client is a fast growing and profitable, US based software company now seeking to hire a UK based Customer Success Executive. This is a fully remote role, working the hours of 10am to 7pm UK time, ideally suiting a motivated self-employed individual, or through on EOR. About the Role In this role, you will serve as the primary point of contact for a diverse customer base, including founders, investors and professionals working under tight timelines. You will be responsible for delivering clear, thoughtful and high-quality written communication (email) while helping users navigate complex and nuanced topics. This is a writing-intensive, detail-oriented position that requires strong critical thinking and a commitment to continuous improvement. You'll gain exposure to the inner workings of high-growth companies while developing deep expertise in customer communication and problem-solving. What Makes This Role Unique Challenging, high-skill work : Customer enquiries are often complex and require careful analysis and precise communication. Continuous learning : The role involves ongoing development and refinement of writing and problem-solving skills. Ambiguity-friendly environment : Not all questions have clear answers - you'll often guide customers toward informed decisions rather than providing definitive solutions. Key Responsibilities Respond to customer enquiries with thoughtful, empathetic and precise written communication Create and maintain help centre content, and identify opportunities for new resources Collaborate with engineering to investigate and resolve user-reported issues Support product development by testing features and sharing customer feedback Identify trends in customer questions and proactively communicate insights to the team Requirements Strong passion for helping people High emotional intelligence Excellent analytical and logical thinking skills Exceptional written English, with clarity and precision Strong attention to detail Ability to work independently in a remote environment Comfort with learning and using new software tools Work Environment & Benefits Fully remote, distributed team with a long-standing remote-first culture Collaborative, supportive and highly autonomous work environment Flexible scheduling with an emphasis on team coverage and productivity Professional development support (books, courses, tools, etc.) No prior domain-specific experience is required - training will be provided for the subject matter but a drive for customer satisfaction and being the 'problem solver' is a must! This is a fully remote position and all candidates will be tested prior to interview. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

Business Development Manager - Remote Based Are you ready to step into a fast-paced, international role at the forefront of cutting-edge technology? We're delighted to be working with a global leader, specialising in highly technical industry market research across the globe, with offices here in the UK, Asia and the US. The company operates a remote working policy for their sales team, as such, the role would be fully home based with international travel to events and clients where needed. Due to continued growth and high demand, they now seek to employ an experienced Business Development Manager who will be responsible for all aspects of the sales cycle. You will be given a European territory in their rapidly growing, research and media sales division. You will be required to speak intelligently to professionals and experts across a variety of niche high tech industries and pitch a portfolio of products both bespoke and subscription - clients could range from Start Ups and SEM's to global corporations. What You'll Be Doing Connecting with new prospects and arranging high-value meetings for senior teams Representing the company at international conferences and exhibitions Building relationships with senior executives and expanding a global network Understanding client challenges and matching them with tailored solutions Collaborating across teams including analysts and marketing Supporting meetings, travel planning, and company initiatives Maintaining CRM systems and tracking key business activity Delivering presentations and engaging with clients worldwide What We're Looking For Experience in sales, business development, or customer-facing roles Highly organised, proactive, and self-motivated mindset Strong communication and interpersonal skills Confidence engaging with senior professionals Willingness to travel extensively (internationally, fully funded) Adaptable, driven and eager to grow in a dynamic environment What's In It For You Extensive international travel opportunities Hands-on exposure to cutting-edge technologies and global markets Training from experienced teams across the UK, USA, and Asia High autonomy with real influence on business growth A clear path for career development in a global B2B environment The chance to work with a highly regarded organisation at the forefront of innovation If you're ambitious, globally minded, and excited by the idea of combining travel, technology, and business development, this could be your next big move. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

Quality Engineer - Manufacturing An established and growing manufacturing business is looking to appoint a Quality Engineer to join its team at its Harlow HQ. This is an excellent opportunity to play a key role in quality improvement, supporting cross-functional teams and helping to drive a right-first-time culture across products and processes. The Role You will support quality monitoring, investigation, and continuous improvement activities, helping to reduce waste and improve overall product and process performance. Key responsibilities include: Supporting the handling of warranty claims and customer-reported quality issues Assisting with customer investigations, including root cause analysis and corrective actions Supporting the development and maintenance of the Quality Management System (QMS) Participating in inspection activities including Tool Proof Samples, First Product Runs and Pre-Shipment Inspections Supporting new product introduction through quality planning, risk assessment and DFMEA activities Defining and maintaining inspection standards, sampling plans and quality controls Analysing scrap, rework and non-conformance trends to identify improvement opportunities Providing day-to-day quality support across assembly, warehouse and production operations Raising and managing Supplier Corrective Action Reports (SCARs) Supporting continuous improvement initiatives across products, processes and suppliers Reading and interpreting engineering drawings, specifications and technical standards The Ideal Candidate The ideal candidate will have experience within a manufacturing environment and a strong understanding of quality processes and continuous improvement methodologies. You will ideally have: Experience in a Quality Engineer, Quality Inspector, Production Engineer or similar role Background in a mechanical, electrical or manufacturing environment Experience supporting new product introduction and product development activities Ability to read and interpret engineering drawings and technical standards Experience using manual inspection methods and measurement equipment Knowledge of root cause analysis and corrective action processes Familiarity with quality tools such as FMEA, SPC, Pareto analysis and control plans Strong communication skills with the ability to work cross-functionally High attention to detail and ability to manage priorities in a fast-paced environment The Opportunity Hybrid-based role in Harlow Opportunity to join a growing and forward-thinking manufacturing business Involvement in continuous improvement and new product development initiatives Supportive team environment with opportunities for development Long-term career progression within a quality-focused organisation About Us Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge. Our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering, as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect

Quality Inspector/Engineer - Manufacturing An established and growing manufacturing business is looking to appoint a Quality Inspector/Engineer to join its team at its Harlow HQ. This is an excellent opportunity to play a key role in quality improvement, supporting cross-functional teams and helping to drive a right-first-time culture across products and processes. The Role You will support quality monitoring, investigation, and continuous improvement activities, helping to reduce waste and improve overall product and process performance. Key responsibilities include: Supporting the handling of warranty claims and customer-reported quality issues Assisting with customer investigations, including root cause analysis and corrective actions Supporting the development and maintenance of the Quality Management System (QMS) Participating in inspection activities including Tool Proof Samples, First Product Runs and Pre-Shipment Inspections Supporting new product introduction through quality planning, risk assessment and DFMEA activities Defining and maintaining inspection standards, sampling plans and quality controls Analysing scrap, rework and non-conformance trends to identify improvement opportunities Providing day-to-day quality support across assembly, warehouse and production operations Raising and managing Supplier Corrective Action Reports (SCARs) Supporting continuous improvement initiatives across products, processes and suppliers Reading and interpreting engineering drawings, specifications and technical standards The Ideal Candidate The ideal candidate will have experience within a manufacturing environment and a strong understanding of quality processes and continuous improvement methodologies. You will ideally have: Experience in a Quality Engineer, Quality Inspector, Production Engineer or similar role Background in a mechanical, electrical or manufacturing environment Experience supporting new product introduction and product development activities Ability to read and interpret engineering drawings and technical standards Experience using manual inspection methods and measurement equipment Knowledge of root cause analysis and corrective action processes Familiarity with quality tools such as FMEA, SPC, Pareto analysis and control plans Strong communication skills with the ability to work cross-functionally High attention to detail and ability to manage priorities in a fast-paced environment The Opportunity Hybrid-based role in Harlow Opportunity to join a growing and forward-thinking manufacturing business Involvement in continuous improvement and new product development initiatives Supportive team environment with opportunities for development Long-term career progression within a quality-focused organisation About Us Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge. Our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering, as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect

Business Development Manager - Remote Based Are you ready to step into a fast-paced, international role at the forefront of cutting-edge technology? We're delighted to be working with a global leader, specialising in highly technical industry market research across the globe, with offices here in the UK, Asia and the US. The company operates a remote working policy for their sales team, as such, the role would be fully home based with international travel to events and clients where needed. Due to continued growth and high demand, they now seek to employ an experienced Business Development Manager who will be responsible for all aspects of the sales cycle. You will be given a European territory in their rapidly growing, research and media sales division. You will be required to speak intelligently to professionals and experts across a variety of niche high tech industries and pitch a portfolio of products both bespoke and subscription - clients could range from Start Ups and SEM's to global corporations. What You'll Be Doing Connecting with new prospects and arranging high-value meetings for senior teams Representing the company at international conferences and exhibitions Building relationships with senior executives and expanding a global network Understanding client challenges and matching them with tailored solutions Collaborating across teams including analysts and marketing Supporting meetings, travel planning, and company initiatives Maintaining CRM systems and tracking key business activity Delivering presentations and engaging with clients worldwide What We're Looking For Experience in sales, business development, or customer-facing roles Highly organised, proactive, and self-motivated mindset Strong communication and interpersonal skills Confidence engaging with senior professionals Willingness to travel extensively (internationally, fully funded) Adaptable, driven and eager to grow in a dynamic environment What's In It For You Extensive international travel opportunities Hands-on exposure to cutting-edge technologies and global markets Training from experienced teams across the UK, USA, and Asia High autonomy with real influence on business growth A clear path for career development in a global B2B environment The chance to work with a highly regarded organisation at the forefront of innovation If you're ambitious, globally minded, and excited by the idea of combining travel, technology, and business development, this could be your next big move. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

We're working with a fast-growing B2C healthcare retailer to hire a Customer Service/Experience Manager at a key stage of their journey. This is a transformation role, focused on evolving a reactive support function into a proactive, efficient, and tech-enabled customer success operation. You'll take ownership of the end-to-end customer experience while leading a team of 6 remote support agents. Alongside managing escalations, your focus will be on improving how the function operates; introducing better processes, optimising tools like Zendesk, and implementing automation and AI to reduce manual workload and improve customer engagement. The goal is to build a function that not only supports customers but actively drives retention, efficiency, and growth. This role sits at the centre of the business, working closely with operations, logistics, and product teams to ensure a seamless customer journey. You'll act as the voice of the customer internally, using data and insight to identify trends, improve service delivery, and influence decision-making. The position is hybrid, with an expectation of four days a week in the office to begin with, with flexibility to move to three days over time. We're looking for someone with experience in customer success or support who brings a strong operational mindset and is comfortable working in a high-volume environment. You should be confident in implementing new systems or processes and ideally have had exposure to automation or AI within a customer function. Backgrounds in B2C businesses, particularly retail or companies selling physical products at scale, are especially relevant, though we're open to broader experience. Any exposure to healthcare or regulated environments would be a bonus. This opportunity would suit someone who is hands-on, pragmatic, and commercially aware-either a step-up candidate ready to take ownership or an experienced operator who enjoys building and improving functions in a scaling business. If you're interested in shaping a customer success function and using technology to drive smarter, more efficient ways of working, we'd love to hear from you. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

We're working with a fast-growing B2C healthcare retailer to hire a Customer Success Manager at a key stage of their journey. This is a transformation role, focused on evolving a reactive support function into a proactive, efficient, and tech-enabled customer success operation. You'll take ownership of the end-to-end customer experience while leading a team of 6 remote support agents. Alongside managing escalations, your focus will be on improving how the function operates; introducing better processes, optimising tools like Zendesk, and implementing automation and AI to reduce manual workload and improve customer engagement. The goal is to build a function that not only supports customers but actively drives retention, efficiency, and growth. This role sits at the centre of the business, working closely with operations, logistics, and product teams to ensure a seamless customer journey. You'll act as the voice of the customer internally, using data and insight to identify trends, improve service delivery, and influence decision-making. The position is hybrid, with an expectation of four days a week in the office to begin with, with flexibility to move to three days over time. We're looking for someone with experience in customer success or support who brings a strong operational mindset and is comfortable working in a high-volume environment. You should be confident in implementing new systems or processes and ideally have had exposure to automation or AI within a customer function. Backgrounds in B2C businesses, particularly retail or companies selling physical products at scale, are especially relevant, though we're open to broader experience. Any exposure to healthcare or regulated environments would be a bonus. This opportunity would suit someone who is hands-on, pragmatic, and commercially aware-either a step-up candidate ready to take ownership or an experienced operator who enjoys building and improving functions in a scaling business. If you're interested in shaping a customer success function and using technology to drive smarter, more efficient ways of working, we'd love to hear from you. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.

E-commerce Content Designer Cambridge (Hybrid) Competitive Salary + Benefits We're partnering with a fast-growing, entrepreneurial eCommerce business that sits at the intersection of creativity and commercial performance. Operating across both its own consumer brands and a specialist eCommerce agency, the company has built a reputation for delivering high-impact digital experiences that don't just look great - they convert. This is an opportunity to join a collaborative, ambitious team where testing, learning, and continuous improvement are embedded in the culture. If you're excited by the idea of seeing your work directly influence sales and growth, this role offers genuine ownership and visibility. The Role This is a hybrid position combining design, eCommerce trading, and performance marketing. You'll split your time between creating high-quality digital assets and optimising them based on real performance data. Unlike traditional design roles, success here isn't just about aesthetics - it's about results. You'll be expected to take ownership of your work, analyse how it performs, and continuously refine it to improve conversion, engagement, and revenue. What You'll Be Doing You'll play a key role in driving online performance across a portfolio of products and platforms. This includes: Managing and optimising product listings across eCommerce and marketplace channels Running A/B tests and using data insights to improve conversion rates Designing and refining product imagery and enhanced content Creating multiple variations of assets to test and learn what performs best Supporting website updates, landing pages, and product launches Applying UX/UI and CRO principles to improve the customer journey Collaborating with marketing and trading teams to align on commercial goals Alongside this, you'll contribute to wider creative and campaign activity, including paid social content and digital advertising, while maintaining high visual standards across all outputs. What We're Looking For We're looking for someone who combines creative ability with commercial awareness. You should be comfortable switching between design tools and performance metrics, and motivated by improving results over time. You'll likely bring: A strong understanding of what drives eCommerce conversion Confidence working with data, testing, and optimisation Experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign) The ability to work within brand guidelines while improving existing assets Strong organisation skills and the ability to manage multiple priorities An interest in AI tools and emerging trends in eCommerce and design It would be advantageous if you also have experience with eCommerce platforms, A/B testing or CRO, website CMS tools, or motion graphics - but these aren't essential. Experience This role would suit someone with around 1-2 years' experience in eCommerce, digital design, or a trading-focused role. Strong junior candidates with a relevant portfolio and clear commercial mindset will also be considered. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.