Are you a commercial, values-led leader, who s looking for a role that gives you the opportunity to shape ambitious new plans and to deliver real impact to your hospice community? Retail at St Nicholas Hospice Care is more than shops it s a vital engine that generates over £1m in unrestricted income every year , helping us to ensure everyone in our communities has support, dignity and choice when facing dying, death and grief. We are entering an exciting new phase, with ambition to grow our retail offer both on the hight street and online, and we re looking for an exceptional Head of Retail to lead it. This is a senior role overseeing our entire retail operation: a network of seven shops across West Suffolk, a growing online presence and a donation centre, all delivering high-quality retail experiences while maximising trading and Gift Aid income. You ll be a key member of the Income Generation Directorate and the Hospice Leadership Team , giving you the opportunity to shape strategy and drive results that truly matter. If you re a commercially minded retail leader who thrives on purpose as much as performance, this is a rare opportunity to make a real impact. Your role You will: Lead, inspire and develop shop managers, staff and volunteers across multiple sites. Drive income growth through clear strategy, strong operational planning and performance management. Ensure all retail environments reflect our brand, values and commitment to outstanding customer service. Lead stock management, merchandising and donation strategies to maximise return. Build strong community engagement and supporter relationships. What you ll bring You ll have: Experience leading multi-site retail operations (charity and/or commercial experience welcomed). Strong commercial awareness and a track record of improving performance. Excellent leadership skills, with a strong focus on coaching, development and engagement to empower your team to achieve success. Sound knowledge of charity retail governance, legal and regulatory requirements. Confident communication, planning and problem-solving abilities. Why join St Nic s? We offer: The opportunity to work for a brilliant life enhancing local hospice, increasing its income and profile to support more patients and their families. A supportive, values-driven working environment. Ongoing learning and development opportunities. Health Cash Plan and wellbeing programme. 25 days annual leave, increasing with length of service (up to 29 days). Competitive pension plan (up to 8% company contribution). Life assurance (2x annual salary). Free parking and subsidised on-site bistro. The opportunity to work from home 1 to 2 days per week.
Jan 09, 2026
Full time
Are you a commercial, values-led leader, who s looking for a role that gives you the opportunity to shape ambitious new plans and to deliver real impact to your hospice community? Retail at St Nicholas Hospice Care is more than shops it s a vital engine that generates over £1m in unrestricted income every year , helping us to ensure everyone in our communities has support, dignity and choice when facing dying, death and grief. We are entering an exciting new phase, with ambition to grow our retail offer both on the hight street and online, and we re looking for an exceptional Head of Retail to lead it. This is a senior role overseeing our entire retail operation: a network of seven shops across West Suffolk, a growing online presence and a donation centre, all delivering high-quality retail experiences while maximising trading and Gift Aid income. You ll be a key member of the Income Generation Directorate and the Hospice Leadership Team , giving you the opportunity to shape strategy and drive results that truly matter. If you re a commercially minded retail leader who thrives on purpose as much as performance, this is a rare opportunity to make a real impact. Your role You will: Lead, inspire and develop shop managers, staff and volunteers across multiple sites. Drive income growth through clear strategy, strong operational planning and performance management. Ensure all retail environments reflect our brand, values and commitment to outstanding customer service. Lead stock management, merchandising and donation strategies to maximise return. Build strong community engagement and supporter relationships. What you ll bring You ll have: Experience leading multi-site retail operations (charity and/or commercial experience welcomed). Strong commercial awareness and a track record of improving performance. Excellent leadership skills, with a strong focus on coaching, development and engagement to empower your team to achieve success. Sound knowledge of charity retail governance, legal and regulatory requirements. Confident communication, planning and problem-solving abilities. Why join St Nic s? We offer: The opportunity to work for a brilliant life enhancing local hospice, increasing its income and profile to support more patients and their families. A supportive, values-driven working environment. Ongoing learning and development opportunities. Health Cash Plan and wellbeing programme. 25 days annual leave, increasing with length of service (up to 29 days). Competitive pension plan (up to 8% company contribution). Life assurance (2x annual salary). Free parking and subsidised on-site bistro. The opportunity to work from home 1 to 2 days per week.
St Nicholas Hospice Care is a successful charity serving the local area of West Suffolk and Thetford. Every year we support nearly 2,000 local people, delivering care across multiple settings. Our services are not just for patients, but for their family and friends too, and include everything from specialist medical care to bereavement support and practical help. We re looking for an experienced Individual Giving Manager to lead and grow our fundraising income streams, including appeals, regular giving, legacies, and mid/high-value donors. You ll design and deliver innovative campaigns, manage budgets, and inspire a team to achieve ambitious targets. What you ll do: Develop and implement individual giving strategies across multiple channels. Lead a small team, driving a positive and results-focused culture. Build strong supporter relationships and deliver exceptional donor care. Analyse data and trends to inform campaigns and maximise ROI. What we re looking for: Proven experience in fundraising, marketing, or sales. Strong leadership and budget management skills. Excellent communication and relationship-building abilities. Knowledge of individual giving, legacies, and donor stewardship. Working for us As an employee you will receive the following benefits: Opportunity for some home working Health Cash Plan & Wellbeing programme (dentistry, optical, emotional wellbeing support) 25 days annual leave increasing to 29 with service (pro rata for part time employees) Enhanced Occupational sick pay scheme Home-made meals available in our onsite bistro Access to a group pension plan or continuation of NHS Pension (subject to criteria) Life assurance Free onsite parking Access to Blue Light Card scheme discounts Social events (such as photography group, quiz nights, picnics and more)
Jan 09, 2026
Full time
St Nicholas Hospice Care is a successful charity serving the local area of West Suffolk and Thetford. Every year we support nearly 2,000 local people, delivering care across multiple settings. Our services are not just for patients, but for their family and friends too, and include everything from specialist medical care to bereavement support and practical help. We re looking for an experienced Individual Giving Manager to lead and grow our fundraising income streams, including appeals, regular giving, legacies, and mid/high-value donors. You ll design and deliver innovative campaigns, manage budgets, and inspire a team to achieve ambitious targets. What you ll do: Develop and implement individual giving strategies across multiple channels. Lead a small team, driving a positive and results-focused culture. Build strong supporter relationships and deliver exceptional donor care. Analyse data and trends to inform campaigns and maximise ROI. What we re looking for: Proven experience in fundraising, marketing, or sales. Strong leadership and budget management skills. Excellent communication and relationship-building abilities. Knowledge of individual giving, legacies, and donor stewardship. Working for us As an employee you will receive the following benefits: Opportunity for some home working Health Cash Plan & Wellbeing programme (dentistry, optical, emotional wellbeing support) 25 days annual leave increasing to 29 with service (pro rata for part time employees) Enhanced Occupational sick pay scheme Home-made meals available in our onsite bistro Access to a group pension plan or continuation of NHS Pension (subject to criteria) Life assurance Free onsite parking Access to Blue Light Card scheme discounts Social events (such as photography group, quiz nights, picnics and more)
St Nicholas Hospice Care is a successful charity serving the local area of West Suffolk and Thetford. Every year we support nearly 2,000 local people, delivering care across multiple settings. Our services are not just for patients, but for their family and friends too, and include everything from specialist medical care to bereavement support and practical help. Are you passionate about using data to make a positive impact and want to work for a charity that values compassion, accountability, respect, and equity? We d love to hear from you. We re looking for a CRM and Insights Manager to lead our supporter care strategy and maximise income through data-driven insights. In this pivotal role, you ll manage our CRM system (Donorflex), optimise donor journeys, and ensure compliance with fundraising best practice and data protection regulations. What you ll do: Use data analysis to shape fundraising strategies and improve supporter experience. Manage and develop the Supporter Care team. Oversee donation processing, Gift Aid claims, and reporting. Drive efficiency and innovation in supporter engagement. What we re looking for: Strong experience in CRM management and data analytics. Excellent communication and leadership skills. Advanced Excel and data visualisation expertise. Knowledge of fundraising compliance and GDPR. Working for us As an employee you will receive the following benefits: Opportunity for some home working Health Cash Plan & Wellbeing programme (dentistry, optical, emotional wellbeing support) 25 days annual leave increasing to 29 with service (pro rata for part time employees) Enhanced Occupational sick pay scheme Home-made meals available in our onsite bistro Access to a group pension plan or continuation of NHS Pension (subject to criteria) Life assurance Free onsite parking Access to Blue Light Card scheme discounts Social events (such as photography group, quiz nights, picnics and more)
Jan 09, 2026
Full time
St Nicholas Hospice Care is a successful charity serving the local area of West Suffolk and Thetford. Every year we support nearly 2,000 local people, delivering care across multiple settings. Our services are not just for patients, but for their family and friends too, and include everything from specialist medical care to bereavement support and practical help. Are you passionate about using data to make a positive impact and want to work for a charity that values compassion, accountability, respect, and equity? We d love to hear from you. We re looking for a CRM and Insights Manager to lead our supporter care strategy and maximise income through data-driven insights. In this pivotal role, you ll manage our CRM system (Donorflex), optimise donor journeys, and ensure compliance with fundraising best practice and data protection regulations. What you ll do: Use data analysis to shape fundraising strategies and improve supporter experience. Manage and develop the Supporter Care team. Oversee donation processing, Gift Aid claims, and reporting. Drive efficiency and innovation in supporter engagement. What we re looking for: Strong experience in CRM management and data analytics. Excellent communication and leadership skills. Advanced Excel and data visualisation expertise. Knowledge of fundraising compliance and GDPR. Working for us As an employee you will receive the following benefits: Opportunity for some home working Health Cash Plan & Wellbeing programme (dentistry, optical, emotional wellbeing support) 25 days annual leave increasing to 29 with service (pro rata for part time employees) Enhanced Occupational sick pay scheme Home-made meals available in our onsite bistro Access to a group pension plan or continuation of NHS Pension (subject to criteria) Life assurance Free onsite parking Access to Blue Light Card scheme discounts Social events (such as photography group, quiz nights, picnics and more)
