Metropolitan Thames Valley

Title: Supervising Solicitor Salary Banding: £61,531 - £64,769 London - Nottingham £55,378 - £58,292 Location: London, EC1N 8JS or Nottingham, NG9 1LA Permanent Role - Full-Time Position based on a 37.5hr week Hybrid role - 3 days to be based in the office About Us Metropolitan Thames Valley Housing is one of the UK's leading providers of affordable housing and care and support services. We employ over 1900 colleagues to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, East Midlands, Southern and the East of England. We are a proud member of the National Housing Federation the G15 - which represents London's largest housing associations - we influence policy for the benefits of our residents and the wider sector. We're looking for a confident and self-motivated Supervising Solicitor with proven experience of supervising and coaching junior lawyers. You will be responsible for supervising and conducting housing management and leasehold cases and leading and mentoring a team of junior lawyers to support all functions of the Legal Services Team. This is an opportunity to join a high performing in-house Legal Services Team at the beginning of a journey of expansion and to help shape the future of the Legal Services provision at MTVH. The role The key responsibilities for the role are: To lead an efficient and high performing team of junior lawyers to support all functions of the Legal Services Team To supervise, mentor, coach and develop junior colleagues to deliver a cohesive, high performing department, providing a consistent service of the highest standards to protect the interests of MTVH whilst supporting successful completion of training and qualifications To manage a varied caseload covering housing management and leasehold disputes and work cross-functionally to protect the interests of MTVH To monitor and ensure compliance with KPI's and SLA standards and make recommendations on best practice to the Head of Legal Services To prepare and deliver effective training as required on a variety of housing management, leasehold and property law issues to colleagues What you'll need to succeed Admission as a Solicitor in England & Wales. Substantial post qualification experience (a minimum of 5 years PQE) in housing law acting on behalf of social landlords and tenants gained in private practice, local authority or in-house RP legal team. Detailed knowledge of housing and leasehold legislation, case law, litigation practice and procedure and managing complex legal cases. Experience in managing and coaching a high performing team and the ability to create a learning culture where knowledge and best practice is shared. Proven experience in building and sustaining working relationships with key stakeholders and partners both internal and external and act as a "go to" person What you need to do now: If you're interested in this role, take a look at the attached Job Description for more details and if it's the ideal job for you, click 'apply now' to provide a supporting statement and submit an up-to-date copy of your CV. If you have been successful in your application, we will contact you to formally invite you to attend an interview. The in-person interview will consist of 45 minutes of competency-based questions with an interview panel of 2 people and a 15 minute presentation which will be sent to you in advance and at the time of the formal invitation to interview.

A leading housing provider is seeking a Supervising Solicitor to lead and mentor a team of junior lawyers. This role involves supervising legal cases related to housing management and leasehold disputes, ensuring high performance within the Legal Services Team. The ideal candidate should have a minimum of 5 years post-qualification experience in housing law, along with proven team leadership skills. The position offers a hybrid work schedule, based in either London or Nottingham.

Housing Officer known internally as a Local Housing Manager Location: 1 post to cover the London Borough of Ealing & Brent Salary Banding: £39,841 - £41,937 -1 x Full Time Permanent Post based on a 37.5hr working week. This role: Due to growth MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, coordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Chalkhill office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management as this a large part of the role you will need to have demonstrable experience. What you'll need to succeed : Essential car user full driving license are required Experience of working in a social housing setting is essential Experience of working within a supported housing environment is desirable Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible Ability to collaborate, network and be a strong team player Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential Experience of excellent administration skills & analysing customer feedback to achieve service improvements Attention to detail and accuracy in writing, reporting and numeracy Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing Ability to self-manage a varied and demanding workload, prioritising and organising too A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion The ability to manage and report on projects against agreed targets Must possess excellent office management skills, managing inboxes, keys etc. Must be willing to work flexible hours as required Desirable Housing qualification T o meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Title: Supervising Solicitor Salary Banding: £61-531 - £64,769 London Nottingham £55,378 - £58,292 Location: London, EC1N 8JS or Nottingham, NG9 1LA Permanent Role - Full-Time Position based on a 37.5hr week Hybrid role 3 days to be based in the office About Us Metropolitan Thames Valley Housing is one of the UK's leading providers of affordable housing and care and support services. We employ over 1900 colleagues to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, East Midlands, Southern and the East of England. We are a proud member of the National Housing Federation the G15 which represents London's largest housing associations we influence policy for the benefits of our residents and the wider sector. We're looking for a confident and self-motivated Supervising Solicitor with proven experience of supervising and coaching junior lawyers. You will be responsible for supervising and conducting housing management and leasehold cases and leading and mentoring a team of junior lawyers to support all functions of the Legal Services Team. This is an opportunity to join a high performing in-house Legal Services Team at the beginning of a journey of expansion and to help shape the future of the Legal Services provision at MTVH. The role The key responsibilities for the role are: To lead an efficient and high performing team of junior lawyers to support all functions of the Legal Services Team To supervise, mentor, coach and develop junior colleagues to deliver a cohesive, high performing department, providing a consistent service of the highest standards to protect the interests of MTVH whilst supporting successful completion of training and qualifications To manage a varied caseload covering housing management and leasehold disputes and work cross-functionally to protect the interests of MTVH To monitor and ensure compliance with KPI's and SLA standards and make recommendations on best practice to the Head of Legal Services To prepare and deliver effective training as required on a variety of housing management, leasehold and property law issues to colleagues What you'll need to succeed Admission as a Solicitor in England & Wales. Substantial post qualification experience (a minimum of 5 years PQE) in housing law acting on behalf of social landlords and tenants gained in private practice, local authority or in-house RP legal team. Detailed knowledge of housing and leasehold legislation, case law, litigation practice and procedure and managing complex legal cases. Experience in managing and coaching a high performing team and the ability to create a learning culture where knowledge and best practice is shared. Proven experience in building and sustaining working relationships with key stakeholders and partners both internal and external and act as a 'go to' person What you need to do now: If you're interested in this role, take a look at the attached Job Description for more details and if it's the ideal job for you, click 'apply now' to provide a supporting statement and submit an up-to-date copy of your CV. If you have been successful in your application, we will contact you to formally invite you to attend an interview. The in-person interview will consist of 45 minutes of competency-based questions with an interview panel of 2 people and a 15 minute presentation which will be sent to you in advance and at the time of the formal invitation to interview. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Housing with Support Manager Location: Barnet Salary: £31,334- £32,984 Contract: Full Time Permanent 37.5hrs per week Are you passionate about supporting older people to live independently in a safe and welcoming community? Join us at MTVH as a Housing with Support Manager and make a real difference every day. About this role: Our sheltered housing service provides on site housing management and support for customers aged 55 and over, helping them maintain independence, choice, and control over their lives. We create a vibrant and secure environment where residents can enjoy an active social life if they choose. As a Housing with Support Manager, you'll deliver a high quality housing management service across our schemes, ensuring properties are well maintained, safe, and compliant. You'll be the first point of contact for residents, offering advice, support, and practical solutions to help them thrive. What You'll Do Manage referrals, arrange property viewings, and assess suitability in line with our allocations policy. Carry out home visits after move in and regular tenancy audits to ensure residents are settled and supported. Provide advice on rent management, welfare benefits, budgeting, and financial inclusion. Support residents to report repairs, address anti social behaviour, and maintain safe homes. Promote independence by signposting to community resources and specialist services. Coordinate minor works through our handy person service and liaise with Asset Management for planned works. Arrange property adaptations to meet individual needs and maintain suitability. What We're Looking For Essential: Knowledge of legislation relevant to older residents and sheltered housing. Understanding of welfare benefits and tenancy rights. Experience supporting vulnerable older people with housing and wellbeing needs. Excellent communication skills and ability to work independently and as part of a team. Strong IT skills (Microsoft Word, Excel, Outlook) and good numeracy/literacy. Awareness of safeguarding procedures and local support pathways. Desirable: QCF Diploma or NVQ Level 3 in Health & Social Care or Housing. Personal Attributes Flexible and adaptable to meet customer needs. Assertive yet empathetic when dealing with sensitive issues. Highly organised with the ability to prioritise and manage workload effectively.

Customer Liaison Officer Location: Midlands Salary: £32,844 - £34,572 The safety of our customers, and therefore building safety, is our number one priority. This role will work across our diverse geography & portfolio to ensure we take a coherent and co-ordinated approach to building safety at a time when expectations are rightly increasing. The Customer Liaison Officer will deliver a business-critical service to ensure that customers' expectations are exceeded. This role will give the right candidate the opportunity to shape our strategy for supporting our customers. The Building Safety Department has a varied workload with demanding timescales; the Customer Liaison Officer will be responsible for owning the communication with our customers and supporting the Delivery and Commercial Teams with the delivery of remediation works. This is a key role and will help ensure the safety of our customers. What you'll need to succeed: Strong communication (both written and verbal) and presentation skills Ability to maintain attention to detail in a busy environment. Experience of providing a high level of customer service Confident and experienced collaborator. Natural problem-solving skills. Strong ICT capability, EXCEL, WORD etc. Proven prioritisation skills Experienced Team Worker Always provide a high level of service Previous experience working within housing (essential) This role will require a mixture of office/home-based working and on-site presence at our properties in the Midlands. A full, clean driving licence and access to own vehicle for business use will be required for this role. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Partnering Support Officer £32,842 - £34,570 This role We have an exciting opportunity for an experienced individual to work in our North London Regional Property Team. The role will be working in our North London properties to provide support to the main & senior managers and surveyors within the team, helping contact customers, liaise with contractors & ensure great updates and record keeping. This is a busy, fast paced operation and the ideal candidate will be use to working in a similar environment where organisation is key! What you'll need to succeed Expectation of our residents is high and budgets are tight, so this role requires a candidate that and has an aptitude for detail working under pressure. We would anticipate you would have a commercial awareness and be able to follow and input into businesses processes. Alongside excellent communication skills, your experience and a relevant track record are an absolute requirement with demonstrable use of spreadsheets, IT systems and other generic software. We would encourage candidates that have a natural curiosity for resolving problems and genuine passion for helping our customers. Duties will include but will not be limited to the following Working with contractors and residents on continuous improvement of projects, ensuring clear communication with all parties when booking and confirming appointments Leading on keeping regional trackers up to date and to control the data input to ensure accuracy Supporting the Repairs Manager in effectively managing the tracker to input legal, contractor and Surveyor updates Proactively assisting the team with general administration or telephone duties, ensuring all internal processes are followed through to completion and an excellent customer service is provided to all customers and stakeholders What you'll need to succeed Experience of dealing with customers from different backgrounds, and delivering a positive and easy service to customers Experience of analysing customer feedback to achieve service improvements Attention to detail and accuracy in reporting Experience of working with external stakeholders Experience of dealing with customers and responding to customer enquiries on the phone and in writing An experienced user of Microsoft Office and the ability to easily learn other IT packages Strong administrative skills and the ability to manage a varied and demanding workload Ability to work independently and use initiative to problem solve What you need to do now If you're interested in this role, take a look at the attached Job Description for more details! Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)