bpha

Permanent Full time (37 hours per week) £34,440pa + £2,000pa essential car user allowance People first. Homes second. Empathy always. At bpha , we know that keeping a home isn't always easy. Life happens - and when it does, the right support can make all the difference click apply for full job details

Money Adviser (Welfare Rights Officer) Salary: 36,000 (Including 2,000 car allowance) Location: Bedford / Hybrid About the Role Are you passionate about helping people manage their finances and improve their wellbeing? bpha is seeking a dedicated Money Adviser to join our team. In this vital role, you will provide benefit and debt advice to our residents, helping them avoid financial difficulties and maximise their incomes. You'll proactively support those at risk, especially new tenants, and work to sustain tenancies and prevent rent arrears. As a Money Adviser, you will be: Delivering benefit and debt advice, information, and guidance to bpha residents. Targeting residents at high risk of financial difficulties, especially within their first year of tenancy. Raising awareness of financial capability through one-to-one sessions. Supporting customers with non-priority debt and negotiate affordable repayment plans. Working collaboratively to reduce fuel poverty and provide access to grants. Promoting the Money Advice Service internally and externally, including at community hubs. Delivering customer-centric service and manage complex cases. Providing training to staff on benefit changes and money advice. Contributing to specialist projects and support other areas of the organisation as needed. Maintaining up-to-date knowledge of relevant legislation and best practice. What we're looking for as a Money Adviser: Essential Skills & Experience: Proficiency in MS Word, Excel, Outlook, and PowerPoint. Strong written communication and numeracy skills. Customer-focused with excellent time management. Confident communicator able to manage a varied workload. Up-to-date working knowledge of benefit and debt legislation. Knowledge of Financial Conduct Authority standards. Experience providing welfare advice in a commercial environment. Experience with case management and securing external funding. Experience using MS Office and specialist money advice software. Partnership working with key stakeholders and local agencies. Qualifications: NVQ Level 4 Advice and Guidance or similar. Certificate in Money Advice Practice. Satisfactory enhanced DBS Check. Desirable: MS Visio skills. Strong analytical and reporting skills. Experience preparing and delivering training. Member of Institute of Money Advisors. Authorised Debt Relief Intermediary or DRO intermediary. Why Join Us? At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Are you ready to make a difference? If you are committed to making a real impact and share our values, we would love to hear from you! Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.

If you have applied for this position in the past 3-months and were unsuccessful, please refrain from reapplying. Working Hours: Monday to Thursday, 8am-5:00pm, Friday, 8am - 4:30pm. Contract Type: Hybrid (Office-based for 6 months, then hybrid) Join Our Team as a Customer Communications Centre Advisor Are you a recent graduate or early in your career and looking to make a real impact? At bpha, we're not just offering a job-we're offering a long-term career development opportunity. About the Role As a Customer Communications Centre Advisor, you'll be the first point of contact for our customers handling queries via phone, email, WhatsApp, and social media. You'll diagnose repairs, review accounts, and signpost services, all while delivering exceptional customer service. You'll be empowered to: Resolve customer queries at first contact Collaborate across departments to find solutions Support new colleagues through buddying and training Continuously develop your skills through training in general and repairs enquiries What You'll Bring We're looking for individuals who are: Excellent communicators with a professional telephone manner Empathetic and customer-focused Proficient with IT, specifically MS Office Able to prioritize and manage time effectively Educated to GCSE level (A-C in English and Maths) Experience in customer service of some description is a must, but this doesn't have to have been in housing or in a directly comparable environment. We value potential and attitude just as much as experience. Why bpha? We live by our values: We take responsibility - doing the right thing, not the easy thing We show empathy - listening and understanding every customer We are better together - collaborating and celebrating diversity We are ambitious - always learning and striving to be the best With structured development pathways and a culture of support, bpha is the perfect place to start and grow your career. Please note that we reserve the right to close this vacancy early if we receive a sufficient number of applications or find a suitable candidate before the advertised closing date. We encourage interested applicants to apply as soon as possible to avoid disappointment.

Finance Assistant (Rents) Salary: £27,779.26 Working pattern: Hybrid - one day per week at Head Office in Bedford Hours: 37 hours per week, worked between 8am and 6pm (for example, 9-5 or 8-4) Are you comfortable working with numbers, enjoy making sense of data, and like knowing your work makes a real difference? Do you have some experience in finance within a housing environment and want to build on click apply for full job details

We currently have an exciting opportunity for a candidate to join bpha's In House Maintenance Service, who make a difference to our customer's lives everyday by delivering a high-quality repairs service designed around them. We operate across Bedfordshire, Oxfordshire, Buckinghamshire, Cambridgeshire, Northamptonshire and surrounding areas, and we utilise the latest technology to ensure that we not only deliver a great experience for our customers, but for our colleagues as well. We are looking for a Repairs and Voids Inspector to join our newly formed Small Works Team, and to be responsible for the inspection, specification, and ordering of repairs identified requiring technical knowledge to ensure a long-lasting repair solution is provided. The inspections you complete should consider the impact of the repairs required on our customers experience of living within their home, and you are expected to proactively communicate with customers, ensuring they are aware of the next steps following your inspection and what to expect. What you will be doing: Responsible for contributing to the IHMS's strong culture of health, safety, environment, and quality that can be evidenced, stands up to scrutiny and audit Carrying out a range of different inspections, ensuring that the repairs service delivered achieves good quality value for money repairs. Take responsibility for positively contributing to a highly motivated, empowered, and engaged team that work together to contribute towards delivering bpha's vision and mission To ensure a customer-centric service is always delivered. Be responsible for contributing to a team who have a customer centric, right first-time culture. Responsible for maintaining professional supplier relationships in conjunction with the IHMS management teams and Health & Safety. Responsible for ensuring you and your team's adherence and compliance to bpha standing orders, financial regulations, policies, and procedures We'd love to meet someone with: In depth knowledge and understanding of building construction, maintenance and legislation governing social housing providers. Good experience driving contract performance. Experience of fault diagnosis and works specification Knowledge of schedule of rates and experience in using them to select the most appropriate codes Knowledge of health and safety legislation related to construction and/or landlord responsibilities Building construction qualification to minimum ONC/OND or NVQ Level 3 Proven experience of delivering customer service excellence Full UK Driving Licence Amongst what we offer you is: A competitive salary 28 days holiday PLUS Bank Holidays (Rising with services to 33 days plus bank hols) A generous contributory pension scheme Private health care Free life assurance Enhanced family leave Access to an extensive suite of well-being services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note the successful candidate will need to complete a basic DBS application. We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible

Operational Accounting Manager Location: Bedford / Hybrid Reporting to: Financial Controller Salary: From 51,000 Working pattern: Hybrid Hours: 37 hours per week Help us do the right thing, the right way At bpha, we're proud of the difference we make - and strong, well-run finances help make that possible. We're looking for an Operational Accounting Manager with strong technical accounting experience to lead our accounting team, keep things running smoothly, and help us continue to strengthen our financial control and reporting. This role is ideal for someone who enjoys getting into the detail, leading people, and working closely with others to make sure complex accounting areas are handled properly and confidently. What you'll be doing As our Operational Accounting Manager, you'll take responsibility for the day-to-day accounting across the organisation (excluding capital accounting). This includes technically complex areas such as subsidiary accounting, bond vehicles and joint ventures. You'll work closely with the Financial Controller and colleagues across the business, making sure our accounting treatments are robust, our reporting is accurate, and our controls stand up to scrutiny. You'll also help shape how the accounting function continues to develop, always looking for better ways of working. Your key responsibilities Leading, supporting and developing the Accounting Team, with a strong focus on quality, control and technical accuracy Owning the month-end process and ensuring complex journals and reconciliations are completed accurately and on time Ensuring balance sheet reconciliations are robust, well-evidenced and reviewed Managing technically complex tax areas including Corporation Tax, VAT (partial exemption), CIS, SDLT and ATED Acting as a key technical point of contact for accounting and VAT queries Coordinating information for the annual external audit and responding confidently to technical queries Monitoring and strengthening financial controls and processes Identifying opportunities to improve accounting processes and efficiency Providing accurate financial information to support budgets and forecasts Supporting the Financial Controller with technical queries and ad-hoc projects About you You'll be comfortable working with technical accounting issues, enjoy taking ownership, and want to do things properly - not just quickly. You'll combine strong technical knowledge with a collaborative and supportive leadership style. To be considered, you'll need: A professional accounting qualification - ACCA, ACA or CIMA Strong technical accounting experience, including complex areas such as subsidiaries, joint ventures, audit and tax Experience leading an accounting team in a similar role Strong knowledge of accounting standards and statutory reporting A good working understanding of key tax areas The ability to explain technical accounting matters clearly Strong Excel and finance system skills Good organisation skills and the ability to manage competing priorities High personal integrity and accountability Our values We take responsibility - we do what we say we'll do and make the right choices, even when they're not the easiest. We're better together - we work as one team, value different perspectives, and achieve more by collaborating. We show empathy - we listen, respect one another and care about our colleagues, customers and environment. We're ambitious - we keep learning, improving and looking for better ways to make a positive difference.

Part time working - 3 days per week over 3 full days Permanent Are you a highly organised and proactive administrator looking to make a positive impact in a busy team environment? We are seeking an Administrator to provide essential support, ensuring our operations run smoothly and efficiently in our independent Living team. This role is a hybrid working role, and there will be a mixture of working from our head office in Bedford and working from home. So, living at a commutable distance to the office is essential. As an Administration Assistant you will be : Providing comprehensive administrative support, including letter writing, minute taking, diary management, and meeting planning. Coordinating communications and schedule meetings for colleagues. Maintaining accurate records and compile data for reports and reviews. Preparing and distributing meeting agendas and minutes, tracking actions and supporting recurring meeting responsibilities. Acting as a first point of contact for enquiries, liaising with internal departments and ensuring queries are handled promptly and professionally. Supporting with customer queries, refunds, and amendments, ensuring a smooth customer journey. Liaising with other teams to ensure clear, accurate, and consistent messaging. Raising purchase orders, sourcing suppliers, and maintaining up-to-date records in line with procurement processes. Arranging minor purchases, attending finance meetings, and maintaining accurate records for audit and reporting. Assisting with rota management and cover coordination to ensure service continuity. What We're Looking for as an Administrator: Strong data entry, record keeping, and document management skills. Excellent written and verbal communication for liaising with customers, colleagues, and suppliers. Ability to prioritise tasks, manage multiple requests, and consistently meet deadlines. Professional, empathetic approach to working with customers and colleagues. Accuracy in documentation, reporting, and financial tracking. Proactive in resolving day-to-day issues and identifying opportunities for process improvement. Strong organisational and coordination skills. Basic understanding of budgets, invoicing, purchase orders, and financial procedures. Awareness of confidentiality, safeguarding protocols, and handling sensitive information appropriately. Confident in using office software (e.g., Microsoft Office) and digital communication platforms. Familiarity with raising purchase orders, managing budgets, and following financial protocols. Why Join Us? At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Employee Benefits We believe in rewarding our team with more than just a paycheque. In addition to a wealth of other benefits and as part of our commitment to your wellbeing and development, we offer: Cycle to Work Scheme Retail Discounts 28 Days Annual Leave + Bank Holidays Professional Development Opportunities Private Health Care Employee Assistance Programme Generous Pension Scheme Are you ready to make a difference? Apply now and help us deliver excellent administrative support to our team and customers! Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.

Fixed Term Contract - 12 months Full-Time Are you looking to join a dynamic team where your administrative skills and customer focus will make a real difference? bpha is seeking a proactive and enthusiastic Home Administration Assistant to support our Home Ownership team. You'll play a vital role in delivering timely administrative support, ensuring smooth operations, and providing excellent service to our customers and colleagues. This role is a hybrid working role, you are required to work two days at our head office in Bedford and three days working from home. You may also be required to work additional days in the office as and when your role and the business requires you to do so, living at a commutable distance to the office is essential. As an Administration Assistant you will be : Providing direct administrative support to the Home Ownership team, including legal enquiries and data entry. Building and maintaining strong relationships with stakeholders and colleagues. Accurately managing transaction files, ensuring all customer data is recorded and stored in line with GDPR and company policies. Supporting the marketing and sales team as required. Promoting and embody the bpha brand and values, always seeking ways to improve the customer experience. Providing feedback on personal performance and contribute to team targets and objectives. Demonstrating flexibility by undertaking other duties as needed to meet the organisation's evolving needs. What We're Looking for as an Administration Assistant: Essential: Strong administrative skills, with confidence using MS Office, CRM, and telephony systems. Excellent team player, able to build relationships and support colleagues. Ability to thrive in a busy, fast-moving sales environment and prioritise workload effectively. Positive, 'can-do' attitude with a commitment to high performance and customer satisfaction. Flexible and adaptable approach to work. Good customer service skills, both written and verbal. Experience in a fast-paced administrative role. Experience using CRM databases. Desirable: Experience in a customer-facing environment (e.g., developer, estate agent, housing association). Understanding of conveyancing, shared ownership, and the wider intermediate housing market. Why Join Us? At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Employee Benefits We believe in rewarding our team with more than just a paycheque. In addition to a wealth of other benefits and as part of our commitment to your wellbeing and development, we offer: Cycle to Work Scheme Retail Discounts 28 Days Annual Leave + Bank Holidays Professional Development Opportunities Private Health Care Employee Assistance Programme Generous Pension Scheme