Data Governance and Quality Expert Bedford £60,000 per annum Fixed Term Contract Full Time About the Role Are you passionate about data governance and quality? bpha is seeking aData Governance and Quality Expertto lead the development and implementation of data governance and data quality frameworks across our organisation click apply for full job details
Nov 17, 2025
Contractor
Data Governance and Quality Expert Bedford £60,000 per annum Fixed Term Contract Full Time About the Role Are you passionate about data governance and quality? bpha is seeking aData Governance and Quality Expertto lead the development and implementation of data governance and data quality frameworks across our organisation click apply for full job details
Housing Officer £35,500 per annum including car allowance Fixed term contract 12 months Full time (37 hours per week) We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits in the Houghton Regis area and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. What you will be doing: Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt. Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness. Managing a new estate, taking handover of a large number of newbuild properties, working closely with the engagement officer to build a community and ensure that customers are supported. Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service. Conducting regular estate inspections, monitoring estate services, and completing fire safety checks. Working closely with internal teams and external partners to provide a joined-up, holistic service to residents. Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support. We d love to meet someone with: Previous experience in housing or tenancy management, ideally within a social housing setting. A strong understanding of ASB legislation and best practice in case handling. Proven ability to manage rent arrears and support financial wellbeing. Experience with newbuild signups. •Excellent customer service skills with a resident-first approach. Strong problem-solving, negotiation, and influencing skills. Effective communication, time management, and organisational abilities. Experience working collaboratively with internal and external stakeholders. Why Join Us? At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Amongst what we offer you is: A competitive salary of £33,500 including car allowance 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to a wide range of wellbeing services and tools, including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
Nov 12, 2025
Contractor
Housing Officer £35,500 per annum including car allowance Fixed term contract 12 months Full time (37 hours per week) We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits in the Houghton Regis area and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. What you will be doing: Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt. Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness. Managing a new estate, taking handover of a large number of newbuild properties, working closely with the engagement officer to build a community and ensure that customers are supported. Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service. Conducting regular estate inspections, monitoring estate services, and completing fire safety checks. Working closely with internal teams and external partners to provide a joined-up, holistic service to residents. Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support. We d love to meet someone with: Previous experience in housing or tenancy management, ideally within a social housing setting. A strong understanding of ASB legislation and best practice in case handling. Proven ability to manage rent arrears and support financial wellbeing. Experience with newbuild signups. •Excellent customer service skills with a resident-first approach. Strong problem-solving, negotiation, and influencing skills. Effective communication, time management, and organisational abilities. Experience working collaboratively with internal and external stakeholders. Why Join Us? At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Amongst what we offer you is: A competitive salary of £33,500 including car allowance 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to a wide range of wellbeing services and tools, including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
Join Our Team as a Community Engagement Officer Are you passionate about making a real difference in communities? Do you believe in empowering residents to shape their neighbourhoods and thrive together? At bpha, were looking for a committed Community Engagement Officer to help drive lasting, positive change. What Youll Be Doing: You'll play a leading role in delivering community-led solutions, buil click apply for full job details
Nov 12, 2025
Full time
Join Our Team as a Community Engagement Officer Are you passionate about making a real difference in communities? Do you believe in empowering residents to shape their neighbourhoods and thrive together? At bpha, were looking for a committed Community Engagement Officer to help drive lasting, positive change. What Youll Be Doing: You'll play a leading role in delivering community-led solutions, buil click apply for full job details
Bathroom Fitter Bedford and the surrounding areas Up to £38,762.85 (depending on skills and experience) Permanent, Full Time Planned works team: 40 hours worked 8am 5pm Monday Friday Please note, salaries are calculated based on skills, experience, and qualifications using a specific matrix. You will be required to complete a Skills confirmation document as part of the application process. If shortlisted, a member of the team will be in touch. Any qualifications listed as part of your application must be evidenced when requested. Role Overview As a Bathroom Fitter, you will be responsible for the delivery and completion of bathroom replacements within our customers homes and empty homes (voids). This multi-discipline role requires skills in carpentry, plumbing, plastering, tiling, decorating, and more, ensuring a high standard of installation and customer satisfaction. You will be a key part of our in-house maintenance team, delivering a service that understands and meets the needs of our customers. As a valued member of the bpha In House Maintenance Service Team, you will be provided with uniform, tools, a company van (for business use only), and a fuel card. Key Responsibilities Complete bathroom installations and associated tasks to a high standard and quality. Deliver excellent customer service, ensuring positive outcomes for residents. Adhere to all SHEQ (Safety, Health, Environment, and Quality) policies, procedures, and safe working practices. Maintain van stock and order materials responsibly. Communicate effectively with supervisors, colleagues, and customers. Attend training, toolbox talks, and appraisals as required. Ensure company property and equipment are well-maintained. Maximise first-time fix rates and productivity. Contribute to continuous improvement and team collaboration. Key Performance Indicators (KPIs) Compliance with SHEQ standards and training requirements. High customer satisfaction scores and low complaint rates. First-time fix rate and productivity metrics. Quality of workmanship and post-inspection results. Efficient use of materials and van stock. Accurate and timely job reporting. Person Specification Essential: Strong commitment to customer service excellence. Organised, self-motivated, and able to manage time effectively. Good communication and problem-solving skills. High attention to detail and quality. Basic IT literacy for using handheld devices and job systems. Broad trade and construction experience, especially in bathroom fitting. Sound knowledge of health and safety practices. Experience working under time constraints. Full clean driving licence. Desirable: Willingness to learn new construction skills and develop within the role. Experience working in occupied homes. Familiarity with NHF schedule of rates. Training in handling non-licensed asbestos. First Aid Training. Qualifications: GCSEs or equivalent. NVQ Level 2 or higher in a construction trade, or C&G 6219-07 Multi-skills. Our Values We take responsibility: always do what we say, when we say we will. We show empathy: respect every colleague and customer. We are better together: committed to shared goals and standards. We are ambitious: always learning and striving for excellence. We reserve the right to close this recruitment if we receive a suitable number of applications. On this basis, we advise that applications are submitted as soon as possible.
Nov 10, 2025
Full time
Bathroom Fitter Bedford and the surrounding areas Up to £38,762.85 (depending on skills and experience) Permanent, Full Time Planned works team: 40 hours worked 8am 5pm Monday Friday Please note, salaries are calculated based on skills, experience, and qualifications using a specific matrix. You will be required to complete a Skills confirmation document as part of the application process. If shortlisted, a member of the team will be in touch. Any qualifications listed as part of your application must be evidenced when requested. Role Overview As a Bathroom Fitter, you will be responsible for the delivery and completion of bathroom replacements within our customers homes and empty homes (voids). This multi-discipline role requires skills in carpentry, plumbing, plastering, tiling, decorating, and more, ensuring a high standard of installation and customer satisfaction. You will be a key part of our in-house maintenance team, delivering a service that understands and meets the needs of our customers. As a valued member of the bpha In House Maintenance Service Team, you will be provided with uniform, tools, a company van (for business use only), and a fuel card. Key Responsibilities Complete bathroom installations and associated tasks to a high standard and quality. Deliver excellent customer service, ensuring positive outcomes for residents. Adhere to all SHEQ (Safety, Health, Environment, and Quality) policies, procedures, and safe working practices. Maintain van stock and order materials responsibly. Communicate effectively with supervisors, colleagues, and customers. Attend training, toolbox talks, and appraisals as required. Ensure company property and equipment are well-maintained. Maximise first-time fix rates and productivity. Contribute to continuous improvement and team collaboration. Key Performance Indicators (KPIs) Compliance with SHEQ standards and training requirements. High customer satisfaction scores and low complaint rates. First-time fix rate and productivity metrics. Quality of workmanship and post-inspection results. Efficient use of materials and van stock. Accurate and timely job reporting. Person Specification Essential: Strong commitment to customer service excellence. Organised, self-motivated, and able to manage time effectively. Good communication and problem-solving skills. High attention to detail and quality. Basic IT literacy for using handheld devices and job systems. Broad trade and construction experience, especially in bathroom fitting. Sound knowledge of health and safety practices. Experience working under time constraints. Full clean driving licence. Desirable: Willingness to learn new construction skills and develop within the role. Experience working in occupied homes. Familiarity with NHF schedule of rates. Training in handling non-licensed asbestos. First Aid Training. Qualifications: GCSEs or equivalent. NVQ Level 2 or higher in a construction trade, or C&G 6219-07 Multi-skills. Our Values We take responsibility: always do what we say, when we say we will. We show empathy: respect every colleague and customer. We are better together: committed to shared goals and standards. We are ambitious: always learning and striving for excellence. We reserve the right to close this recruitment if we receive a suitable number of applications. On this basis, we advise that applications are submitted as soon as possible.
Hours Part time 18.5hr per week Make a Difference in Your Community! Are you passionate about bringing people together and supporting thriving communities? bpha is seeking a proactive and enthusiastic Community Engagement Regeneration Officer to play a key role in the regeneration of Greyfriars, Bedford, and other development projects click apply for full job details
Nov 10, 2025
Full time
Hours Part time 18.5hr per week Make a Difference in Your Community! Are you passionate about bringing people together and supporting thriving communities? bpha is seeking a proactive and enthusiastic Community Engagement Regeneration Officer to play a key role in the regeneration of Greyfriars, Bedford, and other development projects click apply for full job details
Kitchen Fitter Bedford and the surrounding areas Up to £38,762.85 (depending on skills and experience) Permanent, Full Time Planned works team: 40 hours worked 8am 5pm Monday Friday Please note, salaries are calculated based on skills, experience, and qualifications using a specific matrix. You will be required to complete a Skills confirmation document as part of the application process. If shortlisted, a member of the team will be in touch. Any qualifications listed as part of your application must be evidenced when requested. Role Overview As a Kitchen Fitter, you will be responsible for the delivery and completion of kitchen replacements within our customers homes and empty homes (voids). This multi-discipline role requires skills in carpentry, plumbing, plastering, tiling, decorating, and more, ensuring a high standard of installation and customer satisfaction. You will be a key part of our in-house maintenance team, delivering a service that understands and meets the needs of our customers. As a valued member of the bpha In House Maintenance Service Team, you will be provided with uniform, tools, a company van (for business use only), and a fuel card. Key Responsibilities Complete kitchen installations and associated tasks to a high standard and quality. Deliver excellent customer service, ensuring positive outcomes for residents. Adhere to all SHEQ (Safety, Health, Environment, and Quality) policies, procedures, and safe working practices. Maintain van stock and order materials responsibly. Communicate effectively with supervisors, colleagues, and customers. Attend training, toolbox talks, and appraisals as required. Ensure company property and equipment are well-maintained. Maximise first-time fix rates and productivity. Contribute to continuous improvement and team collaboration. Key Performance Indicators (KPIs) Compliance with SHEQ standards and training requirements. High customer satisfaction scores and low complaint rates. First-time fix rate and productivity metrics. Quality of workmanship and post-inspection results. Efficient use of materials and van stock. Accurate and timely job reporting. Person Specification Essential: Strong commitment to customer service excellence. Organised, self-motivated, and able to manage time effectively. Good communication and problem-solving skills. High attention to detail and quality. Basic IT literacy for using handheld devices and job systems. Broad trade and construction experience, especially in kitchen fitting. Sound knowledge of health and safety practices. Experience working under time constraints. Full clean driving licence. Desirable: Willingness to learn new construction skills and develop within the role. Experience working in occupied homes. Familiarity with NHF schedule of rates. Training in handling non-licensed asbestos. First Aid Training. Qualifications: GCSEs or equivalent. NVQ Level 2 or higher in a construction trade, or C&G 6219-07 Multi-skills. Our Values We take responsibility: always do what we say, when we say we will. We show empathy: respect every colleague and customer. We are better together: committed to shared goals and standards. We are ambitious: always learning and striving for excellence. We reserve the right to close this recruitment if we receive a suitable number of applications. On this basis, we advise that applications are submitted as soon as possible.
Nov 10, 2025
Full time
Kitchen Fitter Bedford and the surrounding areas Up to £38,762.85 (depending on skills and experience) Permanent, Full Time Planned works team: 40 hours worked 8am 5pm Monday Friday Please note, salaries are calculated based on skills, experience, and qualifications using a specific matrix. You will be required to complete a Skills confirmation document as part of the application process. If shortlisted, a member of the team will be in touch. Any qualifications listed as part of your application must be evidenced when requested. Role Overview As a Kitchen Fitter, you will be responsible for the delivery and completion of kitchen replacements within our customers homes and empty homes (voids). This multi-discipline role requires skills in carpentry, plumbing, plastering, tiling, decorating, and more, ensuring a high standard of installation and customer satisfaction. You will be a key part of our in-house maintenance team, delivering a service that understands and meets the needs of our customers. As a valued member of the bpha In House Maintenance Service Team, you will be provided with uniform, tools, a company van (for business use only), and a fuel card. Key Responsibilities Complete kitchen installations and associated tasks to a high standard and quality. Deliver excellent customer service, ensuring positive outcomes for residents. Adhere to all SHEQ (Safety, Health, Environment, and Quality) policies, procedures, and safe working practices. Maintain van stock and order materials responsibly. Communicate effectively with supervisors, colleagues, and customers. Attend training, toolbox talks, and appraisals as required. Ensure company property and equipment are well-maintained. Maximise first-time fix rates and productivity. Contribute to continuous improvement and team collaboration. Key Performance Indicators (KPIs) Compliance with SHEQ standards and training requirements. High customer satisfaction scores and low complaint rates. First-time fix rate and productivity metrics. Quality of workmanship and post-inspection results. Efficient use of materials and van stock. Accurate and timely job reporting. Person Specification Essential: Strong commitment to customer service excellence. Organised, self-motivated, and able to manage time effectively. Good communication and problem-solving skills. High attention to detail and quality. Basic IT literacy for using handheld devices and job systems. Broad trade and construction experience, especially in kitchen fitting. Sound knowledge of health and safety practices. Experience working under time constraints. Full clean driving licence. Desirable: Willingness to learn new construction skills and develop within the role. Experience working in occupied homes. Familiarity with NHF schedule of rates. Training in handling non-licensed asbestos. First Aid Training. Qualifications: GCSEs or equivalent. NVQ Level 2 or higher in a construction trade, or C&G 6219-07 Multi-skills. Our Values We take responsibility: always do what we say, when we say we will. We show empathy: respect every colleague and customer. We are better together: committed to shared goals and standards. We are ambitious: always learning and striving for excellence. We reserve the right to close this recruitment if we receive a suitable number of applications. On this basis, we advise that applications are submitted as soon as possible.
£62,000 inc car allowance Bedford Permanent, Full time Monday to Friday The Senior Project Manager leads the planned works team to deliver cost-effective, customer-focused cyclical and planned maintenance. They manage internal stakeholders and external contractors to meet operational, contractual, and statutory requirements, including CDM regulations click apply for full job details
Nov 10, 2025
Full time
£62,000 inc car allowance Bedford Permanent, Full time Monday to Friday The Senior Project Manager leads the planned works team to deliver cost-effective, customer-focused cyclical and planned maintenance. They manage internal stakeholders and external contractors to meet operational, contractual, and statutory requirements, including CDM regulations click apply for full job details
£52,500 per annum Bedford, Bedfordshire (Hybrid) Permanent, Full Time Reporting to: Head of IT Change Role Type: Full Time, Permanent Base: Home based with monthly attendance at Bedford Heights, Bedford Join Us as a Power Platform Developer! Are you passionate about Microsoft Dynamics 365 and the Power Platform? Do you thrive on innovation and want to make a real impact in enterprise-scale transformation projects? If so, we want to hear from you! At bpha, we re looking for a dynamic and forward-thinking Power Platform Developer to join our IT Change team. You ll be at the heart of driving digital transformation, leveraging the Microsoft stack to deliver cutting-edge solutions that improve operational efficiency and customer experience. What You ll Be Doing Leading the implementation and enhancement of Microsoft Dynamics 365 and Power Platform solutions. Advising the business on the capabilities of Microsoft technologies and guiding strategic application decisions. Collaborating with solution architects to design and build scalable systems. Mentoring junior developers and fostering a culture of continuous learning. Providing expert third-line support and maintaining high-quality documentation. Engaging with the wider Microsoft community to bring fresh ideas and innovations. What You ll Bring Essential Skills & Experience: Strong problem-solving and communication skills. Proven experience with Microsoft Dynamics 365, Power Platform, Azure, PCF components, MS Graphs, and SharePoint. Background in delivering large transformational projects and working within agile frameworks. Strategic thinking and stakeholder management. Ability to manage multiple projects and support activities simultaneously. Desirable Extras: Experience in the social housing sector or housing systems. Knowledge of web technologies, mobile app solutions, and MS SQL Server Integration Services. Development skills in .NET, PowerShell, and Microsoft SQL. Qualifications Relevant degree or equivalent experience with MS Dynamics. Power Platform Developer or Functional Consultant certification. Agile or project management certifications (e.g. Scrum, PRINCE2, APM) and ITIL Foundation are a plus. Our Values We take responsibility. We show empathy. We are better together. We are ambitious. At bpha, we re committed to doing the right thing, working collaboratively, and striving for excellence in everything we do. Ready to make a difference with us? Apply now and be part of a team that s shaping the future of digital transformation.
Nov 07, 2025
Full time
£52,500 per annum Bedford, Bedfordshire (Hybrid) Permanent, Full Time Reporting to: Head of IT Change Role Type: Full Time, Permanent Base: Home based with monthly attendance at Bedford Heights, Bedford Join Us as a Power Platform Developer! Are you passionate about Microsoft Dynamics 365 and the Power Platform? Do you thrive on innovation and want to make a real impact in enterprise-scale transformation projects? If so, we want to hear from you! At bpha, we re looking for a dynamic and forward-thinking Power Platform Developer to join our IT Change team. You ll be at the heart of driving digital transformation, leveraging the Microsoft stack to deliver cutting-edge solutions that improve operational efficiency and customer experience. What You ll Be Doing Leading the implementation and enhancement of Microsoft Dynamics 365 and Power Platform solutions. Advising the business on the capabilities of Microsoft technologies and guiding strategic application decisions. Collaborating with solution architects to design and build scalable systems. Mentoring junior developers and fostering a culture of continuous learning. Providing expert third-line support and maintaining high-quality documentation. Engaging with the wider Microsoft community to bring fresh ideas and innovations. What You ll Bring Essential Skills & Experience: Strong problem-solving and communication skills. Proven experience with Microsoft Dynamics 365, Power Platform, Azure, PCF components, MS Graphs, and SharePoint. Background in delivering large transformational projects and working within agile frameworks. Strategic thinking and stakeholder management. Ability to manage multiple projects and support activities simultaneously. Desirable Extras: Experience in the social housing sector or housing systems. Knowledge of web technologies, mobile app solutions, and MS SQL Server Integration Services. Development skills in .NET, PowerShell, and Microsoft SQL. Qualifications Relevant degree or equivalent experience with MS Dynamics. Power Platform Developer or Functional Consultant certification. Agile or project management certifications (e.g. Scrum, PRINCE2, APM) and ITIL Foundation are a plus. Our Values We take responsibility. We show empathy. We are better together. We are ambitious. At bpha, we re committed to doing the right thing, working collaboratively, and striving for excellence in everything we do. Ready to make a difference with us? Apply now and be part of a team that s shaping the future of digital transformation.
Bedford, Bedfordshire (Hybrid) £55,941 per annum (including car allowance) Permanent Full time (37 hours per week) Monday Friday, 9am - 5pm About the Role Are you ready to lead regeneration projects that deliver real, positive change for communities? bpha is seeking a skilled and motivated Regeneration Manager to drive the delivery of complex schemes which will improve the lives of our customers and click apply for full job details
Nov 07, 2025
Full time
Bedford, Bedfordshire (Hybrid) £55,941 per annum (including car allowance) Permanent Full time (37 hours per week) Monday Friday, 9am - 5pm About the Role Are you ready to lead regeneration projects that deliver real, positive change for communities? bpha is seeking a skilled and motivated Regeneration Manager to drive the delivery of complex schemes which will improve the lives of our customers and click apply for full job details
Based from our offices in Bedford, you ll combine office and being out on-site flexibility in line with our hybrid approach. There will be frequent travel required across our geography with this role to visit development sites and customers and therefore access to a car is essential. About the Role We have an exciting opportunity to join our Aftercare Team as a Customer Care Officer. In this customer-facing role, you ll be the first point of contact for new homeowners, supporting them as they move into their new homes and throughout the warranty period. You ll ensure customers receive high-quality, responsive service and the information they need to settle in confidently and comfortably. You ll manage aftercare services, investigate and resolve defects and complaints, and deliver a high-quality customer experience from handover through to the end of the warranty period. You ll also help customers understand how to operate and maintain their homes safely and efficiently, including providing home demonstrations and carrying out sales completions for shared ownership homes. Key Responsibilities Act as the main contact for new homeowners, providing guidance and support. Investigate and resolve customer complaints and defects, including on-site inspections. Coordinate and deliver home demonstrations and familiarisation events. Complete sales completions for shared ownership homes. Liaise with contractors and internal teams to ensure timely and effective resolution of issues. Maintain accurate records using CRM systems and contribute to performance reporting. Support customers with warranty claims and ensure clear communication throughout the process. Assist with diagnosis of defects and help improve aftercare services by sharing customer experiences. What We re Looking For Extensive experience in a customer-focused environment, ideally within housing, construction, or property development. Strong knowledge and understanding of the development process and/or construction. Experience with face-to-face customer contact. Excellent communication and interpersonal abilities, with confidence in face-to-face customer interactions. Proficient in Microsoft packages and CRM platforms. Skilled in processing, interpreting, and presenting data accurately and with attention to detail. Ability to work independently and collaboratively across teams. Knowledge of construction defects and remediation, and experience handling complaints is advantageous. Desirable Experience Experience with post-completion customer care in residential developments. Knowledge of NHBC or similar warranty schemes. Experience managing customer complaints. Experience using databases and CRM systems. Why Join Us? At bpha, we re committed to delivering exceptional service and building thriving communities. You ll be part of a supportive team that values empathy, responsibility, collaboration, and ambition. We also promote a data-driven culture to help improve outcomes for our customers and colleagues. Ready to make a difference? Apply now and help us deliver outstanding customer care to our new homeowners. bpha reserves the right to close this role for applications prior to the advertised end date in the event that a suitable candidate is identified. Early applications are encouraged to avoid disappointment.
Nov 03, 2025
Full time
Based from our offices in Bedford, you ll combine office and being out on-site flexibility in line with our hybrid approach. There will be frequent travel required across our geography with this role to visit development sites and customers and therefore access to a car is essential. About the Role We have an exciting opportunity to join our Aftercare Team as a Customer Care Officer. In this customer-facing role, you ll be the first point of contact for new homeowners, supporting them as they move into their new homes and throughout the warranty period. You ll ensure customers receive high-quality, responsive service and the information they need to settle in confidently and comfortably. You ll manage aftercare services, investigate and resolve defects and complaints, and deliver a high-quality customer experience from handover through to the end of the warranty period. You ll also help customers understand how to operate and maintain their homes safely and efficiently, including providing home demonstrations and carrying out sales completions for shared ownership homes. Key Responsibilities Act as the main contact for new homeowners, providing guidance and support. Investigate and resolve customer complaints and defects, including on-site inspections. Coordinate and deliver home demonstrations and familiarisation events. Complete sales completions for shared ownership homes. Liaise with contractors and internal teams to ensure timely and effective resolution of issues. Maintain accurate records using CRM systems and contribute to performance reporting. Support customers with warranty claims and ensure clear communication throughout the process. Assist with diagnosis of defects and help improve aftercare services by sharing customer experiences. What We re Looking For Extensive experience in a customer-focused environment, ideally within housing, construction, or property development. Strong knowledge and understanding of the development process and/or construction. Experience with face-to-face customer contact. Excellent communication and interpersonal abilities, with confidence in face-to-face customer interactions. Proficient in Microsoft packages and CRM platforms. Skilled in processing, interpreting, and presenting data accurately and with attention to detail. Ability to work independently and collaboratively across teams. Knowledge of construction defects and remediation, and experience handling complaints is advantageous. Desirable Experience Experience with post-completion customer care in residential developments. Knowledge of NHBC or similar warranty schemes. Experience managing customer complaints. Experience using databases and CRM systems. Why Join Us? At bpha, we re committed to delivering exceptional service and building thriving communities. You ll be part of a supportive team that values empathy, responsibility, collaboration, and ambition. We also promote a data-driven culture to help improve outcomes for our customers and colleagues. Ready to make a difference? Apply now and help us deliver outstanding customer care to our new homeowners. bpha reserves the right to close this role for applications prior to the advertised end date in the event that a suitable candidate is identified. Early applications are encouraged to avoid disappointment.
Salary: £9,828.00 per annum 15 hours per week Monday Friday 3 hours per day (mornings, flexible on start time as long as service needs are met) Fixed Term Contract (12 Months) About the Role: We are seeking a dedicated Cleaner to join our team on a 12-month fixed term contract, working 15 hours per week. You will be providing an effective cleaning service to one of our Independent Living Schemes, ensuring that working practices are safe and compliant. As a Cleaner you will be: Carrying out cleaning tasks in all communal areas and guest rooms, using cleaning products safely and in line with COSHH guidelines. Ordering cleaning materials and maintain accurate stock records. Planning your work schedule with consideration for the needs of our residents. Taking a proactive approach to keeping communal areas tidy and free from hazards. Reporting any repairs or health and safety concerns promptly. Completing regular fire safety and health and safety checks, maintaining accurate records. Attending ongoing training as required to support continuous improvement. About you: Ability to undertake cleaning duties effectively and safely. Understanding of the needs of older people and a flexible, willing attitude to work. Ability to use your own initiative and work independently, especially when working alone. Approachable and responsive to requests for help, with the ability to remain calm under pressure. Experience in cleaning duties is desirable but not essential. Willingness to assist residents, including helping frail older people and, after training, providing first aid if required. Why Join Us? At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Please note the successful candidate will need to complete an enhanced DBS application. Apply now to join bpha as our Cleaner! Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment.
Nov 03, 2025
Full time
Salary: £9,828.00 per annum 15 hours per week Monday Friday 3 hours per day (mornings, flexible on start time as long as service needs are met) Fixed Term Contract (12 Months) About the Role: We are seeking a dedicated Cleaner to join our team on a 12-month fixed term contract, working 15 hours per week. You will be providing an effective cleaning service to one of our Independent Living Schemes, ensuring that working practices are safe and compliant. As a Cleaner you will be: Carrying out cleaning tasks in all communal areas and guest rooms, using cleaning products safely and in line with COSHH guidelines. Ordering cleaning materials and maintain accurate stock records. Planning your work schedule with consideration for the needs of our residents. Taking a proactive approach to keeping communal areas tidy and free from hazards. Reporting any repairs or health and safety concerns promptly. Completing regular fire safety and health and safety checks, maintaining accurate records. Attending ongoing training as required to support continuous improvement. About you: Ability to undertake cleaning duties effectively and safely. Understanding of the needs of older people and a flexible, willing attitude to work. Ability to use your own initiative and work independently, especially when working alone. Approachable and responsive to requests for help, with the ability to remain calm under pressure. Experience in cleaning duties is desirable but not essential. Willingness to assist residents, including helping frail older people and, after training, providing first aid if required. Why Join Us? At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Please note the successful candidate will need to complete an enhanced DBS application. Apply now to join bpha as our Cleaner! Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment.
About the Role Are you ready to lead regeneration projects that deliver real, positive change for communities? bpha is seeking a skilled and motivated Regeneration Manager to drive the delivery of complex schemes which will improve the lives of our customers and make a real difference to the wider neighbourhoods. You ll work with internal teams, external consultants, and key partners including Local Authorities and Homes England to develop and implement regeneration proposals that are viable, community-supported, and strategically aligned. You ll be responsible for managing engagement activities to ensure communities play their part in shaping regeneration proposals and will secure their support. You ll assist with developing viable scheme proposals and presenting business cases, securing funding, and progressing projects through planning and procurement Key Responsibilities Manage the delivery of bpha s regeneration activities, including internal and external cross-disciplinary teams to achieve positive outcomes for customers, bpha, partners and stakeholders. Plan, implement, and manage engagement activities to develop regeneration proposals with strong community support. Provide specialist expertise in resident and stakeholder engagement, master planning, financial appraisal, and site constraints. Oversee the appointment and performance of consultants, contractors, and developers, ensuring effective and timely delivery. Provide concise, timely, and informative reports to the Executive Team, Committees, and Board, making considered recommendations. Maintain effective relationships with customers and stakeholders, ensuring open and meaningful consultation throughout each scheme. Achieve excellent budgetary control and value for money, developing detailed and accurate budgets and maintaining financial control. Collaborate with development partners to optimise proposals and secure support from key stakeholders. Ensure effective contract compliance monitoring and post-project reviews. Support the identification and securing of external funding, including from Homes England and other public sector bodies. Proactively manage risk across all regeneration activities. About You Ability to manage large, complex, and politically sensitive regeneration projects from concept to delivery. Strong relationship-building skills with tenants, leaseholders, the wider community, and stakeholders. Experience planning and delivering engagement strategies that allow communities to meaningfully influence proposals. Proven ability to manage and motivate teams, both internal and external. Highly developed project management skills within regeneration, planning, and development. Skilled in negotiation, business acumen, and commercial awareness. Good numeracy and analytical skills, with the ability to use data to support decision making, interpret financial appraisals and manage risk. Experience working with development partners, landowners, and within multi-level governance structures. Knowledge of planning and development processes, including preparing and submitting planning applications for large, multi-phase projects. Degree in a property-related discipline and/or professional qualifications (e.g., RICS, RTPI, RIBA) are desirable. A proven track record in housing-led regeneration, engagement, property development, and project management is essential. Our Values At bpha, we: Take responsibility doing the right thing, not the easy thing. Show empathy listening, respecting, and protecting our environment. Are better together collaborating across teams and communities. Are ambitious striving for excellence and continuous improvement. Value diversity and are committed to being the best we can be. Why Join Us? This is a fantastic opportunity to shape the future of communities and contribute to meaningful change. You ll be part of a supportive, forward-thinking organisation that values innovation, collaboration, and impact. Please note - bpha reserves the right to close this role for applications prior to the advertised end date in the event that a suitable candidate is identified. Early applications are encouraged to avoid disappointment.
Nov 03, 2025
Full time
About the Role Are you ready to lead regeneration projects that deliver real, positive change for communities? bpha is seeking a skilled and motivated Regeneration Manager to drive the delivery of complex schemes which will improve the lives of our customers and make a real difference to the wider neighbourhoods. You ll work with internal teams, external consultants, and key partners including Local Authorities and Homes England to develop and implement regeneration proposals that are viable, community-supported, and strategically aligned. You ll be responsible for managing engagement activities to ensure communities play their part in shaping regeneration proposals and will secure their support. You ll assist with developing viable scheme proposals and presenting business cases, securing funding, and progressing projects through planning and procurement Key Responsibilities Manage the delivery of bpha s regeneration activities, including internal and external cross-disciplinary teams to achieve positive outcomes for customers, bpha, partners and stakeholders. Plan, implement, and manage engagement activities to develop regeneration proposals with strong community support. Provide specialist expertise in resident and stakeholder engagement, master planning, financial appraisal, and site constraints. Oversee the appointment and performance of consultants, contractors, and developers, ensuring effective and timely delivery. Provide concise, timely, and informative reports to the Executive Team, Committees, and Board, making considered recommendations. Maintain effective relationships with customers and stakeholders, ensuring open and meaningful consultation throughout each scheme. Achieve excellent budgetary control and value for money, developing detailed and accurate budgets and maintaining financial control. Collaborate with development partners to optimise proposals and secure support from key stakeholders. Ensure effective contract compliance monitoring and post-project reviews. Support the identification and securing of external funding, including from Homes England and other public sector bodies. Proactively manage risk across all regeneration activities. About You Ability to manage large, complex, and politically sensitive regeneration projects from concept to delivery. Strong relationship-building skills with tenants, leaseholders, the wider community, and stakeholders. Experience planning and delivering engagement strategies that allow communities to meaningfully influence proposals. Proven ability to manage and motivate teams, both internal and external. Highly developed project management skills within regeneration, planning, and development. Skilled in negotiation, business acumen, and commercial awareness. Good numeracy and analytical skills, with the ability to use data to support decision making, interpret financial appraisals and manage risk. Experience working with development partners, landowners, and within multi-level governance structures. Knowledge of planning and development processes, including preparing and submitting planning applications for large, multi-phase projects. Degree in a property-related discipline and/or professional qualifications (e.g., RICS, RTPI, RIBA) are desirable. A proven track record in housing-led regeneration, engagement, property development, and project management is essential. Our Values At bpha, we: Take responsibility doing the right thing, not the easy thing. Show empathy listening, respecting, and protecting our environment. Are better together collaborating across teams and communities. Are ambitious striving for excellence and continuous improvement. Value diversity and are committed to being the best we can be. Why Join Us? This is a fantastic opportunity to shape the future of communities and contribute to meaningful change. You ll be part of a supportive, forward-thinking organisation that values innovation, collaboration, and impact. Please note - bpha reserves the right to close this role for applications prior to the advertised end date in the event that a suitable candidate is identified. Early applications are encouraged to avoid disappointment.
About the Role Are you passionate about housing development and building strong partnerships? We are seeking two proactive and analytical New Business Managers to join our team, reporting to the Head of New Business. In this pivotal role, you will identify and progress new development opportunities, shape our development pipeline, and ensure projects are viable, deliverable, and aligned with our strategic goals. Key Responsibilities Support the identification and appraisal of new development opportunities, including s106, land, and partnership deals. Undertake project feasibility assessments, financial modelling, and risk analysis. Prepare and present robust business cases for internal approval. Liaise with local authorities, developers, agents, and consultants to progress opportunities. Maintain accurate records of pipeline activity and contribute to regular reporting. Collaborate with internal teams, including Development, Sales, and Finance, to ensure smooth project handover. About You Essential: Experience in housing development. Strong analytical and commercial skills. Excellent communication and stakeholder engagement abilities. Knowledge of planning, housing policy, and development finance. Ability to work as a team player with a proactive and solution-focused approach. Passionate about creating homes and communities that make a difference to people s lives. Our Values We take responsibility and do what we say we will. We show empathy, respect, and listen to colleagues and customers. We work better together, valuing diversity and collaboration. We are ambitious, always striving for excellence and positive impact. Why Join Us? You ll be part of a supportive, ambitious team committed to making a difference for our residents and communities. We offer opportunities for professional growth and the chance to contribute to meaningful projects. Please note that applications will be reviewed as received and we reserve the right to close applications prior to the advertised closing date upon identification of suitable candidates. Early applications are encouraged to avoid disappointment.
Nov 02, 2025
Full time
About the Role Are you passionate about housing development and building strong partnerships? We are seeking two proactive and analytical New Business Managers to join our team, reporting to the Head of New Business. In this pivotal role, you will identify and progress new development opportunities, shape our development pipeline, and ensure projects are viable, deliverable, and aligned with our strategic goals. Key Responsibilities Support the identification and appraisal of new development opportunities, including s106, land, and partnership deals. Undertake project feasibility assessments, financial modelling, and risk analysis. Prepare and present robust business cases for internal approval. Liaise with local authorities, developers, agents, and consultants to progress opportunities. Maintain accurate records of pipeline activity and contribute to regular reporting. Collaborate with internal teams, including Development, Sales, and Finance, to ensure smooth project handover. About You Essential: Experience in housing development. Strong analytical and commercial skills. Excellent communication and stakeholder engagement abilities. Knowledge of planning, housing policy, and development finance. Ability to work as a team player with a proactive and solution-focused approach. Passionate about creating homes and communities that make a difference to people s lives. Our Values We take responsibility and do what we say we will. We show empathy, respect, and listen to colleagues and customers. We work better together, valuing diversity and collaboration. We are ambitious, always striving for excellence and positive impact. Why Join Us? You ll be part of a supportive, ambitious team committed to making a difference for our residents and communities. We offer opportunities for professional growth and the chance to contribute to meaningful projects. Please note that applications will be reviewed as received and we reserve the right to close applications prior to the advertised closing date upon identification of suitable candidates. Early applications are encouraged to avoid disappointment.
About the Role Are you a strategic leader with a passion for housing development and partnership building? bpha is seeking a dynamic and skilled Head of New Business to lead our New Business Team. In this pivotal role, you will identify, evaluate, and secure new development opportunities and partnerships, ensuring our development programme aligns with organisational goals and delivers value for bpha, our residents, and stakeholders. You ll work closely with colleagues in Development Delivery, Sales, and Finance to ensure seamless project delivery and will represent bpha at external events and forums, promoting our development ambitions. Key Responsibilities Lead a team in identifying and appraising new development opportunities. Build and maintain strong relationships with local authorities, developers, agents, Homes England and other stakeholders. Oversee the preparation of business cases and financial models to support investment decisions. Appraise alternative and innovative routes to market . Work closely with Development Delivery, Sales, and Finance teams to ensure seamless project delivery. Monitor market trends and policy changes to inform strategic direction. Represent the organisation at external events and forums, promoting our development ambitions. About You: Essential: Proven experience in leading a team. Solid housing development experience across all procurement routes. Strong commercial acumen and strategic thinking. Excellent stakeholder management and negotiation skills. Ability to lead and inspire cross-functional teams. Knowledge of housing policy, planning, and funding mechanisms. Desirable: Experience working within a housing association or similar environment. Relevant professional qualification or membership (e.g., CIH, RICS). Experience with stakeholder engagement and partnership working. Our Values At bpha, we: Take responsibility and do what we say we will. Show empathy, respect, and listen to colleagues and customers. Work better together, valuing diversity and collaboration. Are ambitious, always striving for excellence and positive impact. Why Join Us? You ll be part of a supportive, ambitious team committed to making a difference for our residents and communities. We offer opportunities for professional growth and the chance to contribute to meaningful projects. Please note that applications will be reviewed as received and bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment.
Nov 01, 2025
Full time
About the Role Are you a strategic leader with a passion for housing development and partnership building? bpha is seeking a dynamic and skilled Head of New Business to lead our New Business Team. In this pivotal role, you will identify, evaluate, and secure new development opportunities and partnerships, ensuring our development programme aligns with organisational goals and delivers value for bpha, our residents, and stakeholders. You ll work closely with colleagues in Development Delivery, Sales, and Finance to ensure seamless project delivery and will represent bpha at external events and forums, promoting our development ambitions. Key Responsibilities Lead a team in identifying and appraising new development opportunities. Build and maintain strong relationships with local authorities, developers, agents, Homes England and other stakeholders. Oversee the preparation of business cases and financial models to support investment decisions. Appraise alternative and innovative routes to market . Work closely with Development Delivery, Sales, and Finance teams to ensure seamless project delivery. Monitor market trends and policy changes to inform strategic direction. Represent the organisation at external events and forums, promoting our development ambitions. About You: Essential: Proven experience in leading a team. Solid housing development experience across all procurement routes. Strong commercial acumen and strategic thinking. Excellent stakeholder management and negotiation skills. Ability to lead and inspire cross-functional teams. Knowledge of housing policy, planning, and funding mechanisms. Desirable: Experience working within a housing association or similar environment. Relevant professional qualification or membership (e.g., CIH, RICS). Experience with stakeholder engagement and partnership working. Our Values At bpha, we: Take responsibility and do what we say we will. Show empathy, respect, and listen to colleagues and customers. Work better together, valuing diversity and collaboration. Are ambitious, always striving for excellence and positive impact. Why Join Us? You ll be part of a supportive, ambitious team committed to making a difference for our residents and communities. We offer opportunities for professional growth and the chance to contribute to meaningful projects. Please note that applications will be reviewed as received and bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment.
