Burberry

Select how often (in days) to receive an alert: Team Manager - Heathrow T2 Department: RETAIL OFFLINE City: Hounslow Location: GB INTRODUCTION JOB PURPOSE In the role of a Team Manager, through your passion for the brand and product you will lead your team to deliver exceptional service and will be responsible for maximizing store performance in order to achieve targets and goals in all departments and product categories. Working on the shop floor, the TM is a dynamic and inspiring leader who has a strong retail background and relationship building skills both with the team and the clients. The Team Manager is responsible for ensuring the team demonstrated exceptional service culture and client experience, representing the brand as a Burberry Ambassador by promoting its values. RESPONSIBILITIES Partnership with store management to enhance sales performance, consistently achieve goals and identify strategies to ensure performance standards are exceeded Analyse store performance as well as KPIs, reporting current business trends, as well as competitor performance, to ensure further business growth Lead and support all activities to achieve store objectives Build and nurture familiarity with the local external environment; customers, personal shoppers, competitors, local events, third parties and talent Lead a high performing customer facing and service orientated team, setting performance targets and driving productivity Be the brand ambassador and serve as a specialist for all product categories by exhibiting passion for the Burberry brand and strong product knowledge Perform with high integrity in company compliance Client Management Be a role model to the rest of the team in offering an excellent client experience, demonstrating passion for product, styling and ultimately selling Be engaged in constantly developing long-term relationships with top clients Demonstrate leadership by playing an active role on the shop floor through client engagement and promoting brand awareness Monitor CRM database reporting in order to: Assist in the execution of company CRM initiatives Capture meaningful clients' data to build actions and develop opportunities Manage and drive eloquent and relevant client outreach Team Development Have excellent product knowledge and guarantee consistent standards across the store team Ensure all training materials and cascaded to the teams to ensure they use the content to drive key pillars of the strategy Take accountability and ownership of all commercial training are executed Lead the team to drive our customer journey to maintain and exceed our global positioning leveraging the guest experience program as an indicator Ensure all of your team members have sound product knowledge and are aware of company policies and procedures, coaching them and providing feedback Cultivate customer relationships to create loyal advocates for the Brand and leverage your team to achieve the highest quality of customer profile capture Drive the use of digital assets quality of customer profile capture Continue to develop and proactively retain talented employees, by recognising and rewarding performance through recurrent development plans and annual performance reviews Identify competencies gap and knowledge to develop in the staff Create and implement action plans, build development plans for all employees in accordance with store management Be involved in attracting, nurturing and retaining a high performing team Be involved in creating a positive and energetic working environment with perfect synergy between teamwork and healthy competition Participate or, if requested, lead daily store meetings to communicate current business trends, relevant updates and motivate people PERSONAL PROFILE Previous experience in the role in Luxury Retail driving a department's sales and profitability while maintaining exceptional customer service standards Commercial awareness, you will have exposure working towards sales related KPIs In-depth understanding of clients' expectations and what a luxury service entails Ability to demonstrate excellent leadership and people management skills Strong interpersonal and communications skills, ability to be flexible and adapt to change Genuine interest and love for fashion and styling paired with excellent product knowledge Organised, able to prioritise problem solve while working with pace Advanced knowledge of POS, store systems and comfortable using digital tools MEASURES OF SUCCESS BOH Standards Oversee the shop floor in order to smooth operations and ease the collaboration with the BOH team Ensure coordination of FOH and BOH activities according to the guidelines provided by the store management to meet the expected qualitative and quantitative results Oversee the processing of incoming and outbound merchandise requests, shipments, logs of alterations, transfers, outside repairs, consignment Ensure store compliance with company policy procedures Comply with the merchandising guidelines and ensure the highest standards of housekeeping and retail standards are maintained within the store Have visibility of store expenses, and maintenance of the store operating budget, while aiming to reduce overall cost Have sound Health and Safety knowledge FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Job Segment: Fashion Retail, Brand Ambassador, Database, CRM, Outside Sales, Fashion, Marketing, Technology, Sales

A renowned luxury retailer in Hounslow seeks a Team Manager for Heathrow T2. The ideal candidate will lead a customer-focused team while driving sales and profitability in a dynamic retail environment. Responsibilities include enhancing sales performance, ensuring exceptional service standards, and developing a high-performing team. Candidates should have luxury retail experience, excellent leadership skills, and a genuine passion for fashion. This role offers a unique opportunity to further your career in an iconic brand.

Analytics Manager Department: SC CENTRAL OPERATIONS City: London Location: GB INTRODUCTION JOB PURPOSE Burberry is looking for a talented Analytics Manager to join the Operations & Supply Chain team. In this position you will lead a high performing analytics team to deliver scalable insights that support strategic decision making across Burberry's Product and Supply Chain teams. You will translate complex supply chain data into clear stories and decisions that improve product quality, supplier performance and sustainability outcomes, while owning the roadmap for supply chain analytics, dashboards and executive storytelling with a strong focus on Power BI and close cross functional partnership. RESPONSIBILITIES Strategic Target Setting & Performance Review Partner with Product & Supply Chain Leads to establish a clear rhythm of reporting against annual performance objectives, leading monthly reviews of results versus targets, analysing drivers of variance, and delivering executive level insights and recommendations that drive continuous performance improvement through consistent KPIs, dashboards and performance reviews across functions and regions. Shape and execute the Product & Supply Chain analytics strategy, prioritising initiatives that materially move key KPIs, co creating insights with Sourcing, Customer Fulfilment, ESG and Finance to solve real operational problems, and leading well governed, cross functional analytics programmes that are embedded into business routines. Data Strategy, BI and Governance Partner with central Data & IT teams to adopt best practices across Product & Supply Chain, acting as steward for key datasets (e.g. vendor master, material, production, logistics, incidents) and championing data quality, documentation and consistent definitions across systems. Collaborate with data, engineering and IT teams to influence the design of scalable data models, pipelines and architectures, ensuring reliable and timely access to insights, and driving best practice Power BI deployment across the Product & Supply Chain portfolio (modelling, DAX, performance and visual standards). Deliver high impact insights and innovation, releasing pivotal quarterly reports (e.g. Vendor Performance Report) that drive root cause analysis and continuous improvement, while exploring and scaling advanced analytics and AI use cases where they deliver clear business value. Stakeholder Partnership & Executive Advisory Design, build and continuously improve vendor and supplier scorecards across service, quality, risk, cost and sustainability, delivering robust, audit ready deep dives on supplier performance, returns and damages, and ESG compliance, and turning insights into clear, actionable recommendations. Serve as a trusted thought partner to senior supply chain leaders, shaping agendas and content for key forums with a clear, data led point of view, and partnering with appropriate teams to ensure insights translate into meaningful action. People Leadership & Capability Building Inspire, develop and manage a high performing analytics team, setting clear objectives, driving professional growth and fostering an inclusive culture that champions engagement, diversity and well being, while addressing underperformance promptly and creating pathways for emerging talent. Elevate data literacy across Product & Supply Chain teams by designing targeted training, playbooks and "lunch & learn" sessions that make dashboards and analytics tools easy to understand, engage with and act upon. PERSONAL PROFILE Bachelor's or Master's degree in a quantitative field (e.g. Engineering, Computer Science, Mathematics, Economics, Supply Chain or related), with proven experience in analytics, data science or BI roles within supply chain, manufacturing or operations. Demonstrated expertise in data analysis and modelling, with SQL required and Python/R advantageous, alongside advanced proficiency in Power BI (data modelling, DAX, visualisation and dashboard design); experience with Tableau, Looker or similar BI tools is a plus. Proven ability to turn complex, ambiguous problems into structured analyses and clear recommendations, supported by strong communication and storytelling skills that influence senior stakeholders and engage non technical audiences. Strong leadership and delivery capability, including experience leading analysts or cross functional programmes, excellent organisational skills, attention to detail, and the ability to manage multiple workstreams in a fast paced environment. Preferred Qualifications Experience in fashion, luxury, consumer goods or complex global manufacturing environments. Familiarity with SAP (e.g. S/4HANA), PLM and other core supply chain systems and their integration into analytics solutions. Experience with supply chain technologies. FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Job Segment: Logistics, Supply Chain Manager, Supply Chain, Supply, Computer Science, Operations, Technology

A luxury fashion brand is seeking an Analytics Manager to lead its analytics team within the Operations & Supply Chain department. This role requires translating complex data into insights that support strategic decision-making and improving supplier performance. Candidates should possess a strong background in data analysis, leadership skills, and proficiency in tools such as Power BI and SQL. This position is pivotal in driving innovative analytics programs across the organization and fostering robust stakeholder partnerships.

Select how often (in days) to receive an alert: Technical Architect Department: INFORMATION TECHNOLOGY Location: GB INTRODUCTION JOB PURPOSE Technically hands-on and delivery-focused Technical Architect to support the design, implementation, and continuous improvement of Digital Workplace, EUC and IDAM solutions. This role is ideal for someone with strong technical knowledge in device management and end-user computing, who can work collaboratively with engineering teams, vendors, and internal stakeholders to enhance user experience and security. This role will provide architectural assurance and delivery across Burberry's Digital Workplace and IDAM domains, ensuring secure, scalable, and user-centric technology solutions and aligning with the strategic roadmap and fully documented according to governance principles. RESPONSIBILITIES Define and evolve the technical architecture for Digital Workplace and IDAM platforms, ensuring alignment with enterprise architecture principles and security frameworks. Complete the technical design and implementation of solutions including Microsoft 365, JAMF, Okta, and conditional access policies. Collaborate with internal teams and vendors to deliver integrated solutions that support both tactical and long-term goals Ensure all solutions meet compliance, security, and design assurance standards, particularly in high-risk areas such as MFA, SSO, and cloud identity Participate in architecture governance forums and contribute to the Architecture Dashboard Work closely with EUC, Security, and Enterprise Architecture teams to ensure cohesive delivery Support the configuration and deployment of device management platforms such as Microsoft Intune, JAMF, and Autopilot. Assist in defining and maintaining standard operating environments (SOEs) for Windows, macOS, Android (NEAT) and mobile devices. Contribute to the development of policies for patching, software deployment, and endpoint protection. Collaborate with EUC teams to troubleshoot and optimize device performance and user experience as well as support incidents that may arise through GSD or MIM Participate in testing, deployment, and documentation of new tools and features. Assist in implementing and maintaining identity services including Azure AD, MFA, SSO, and conditional access policies. Support user provisioning and deprovisioning processes, ensuring alignment with security and compliance requirements Provide architectural input into RFPs and vendor evaluations, ensuring alignment with Burberry's strategic direction PERSONAL PROFILE Hands-on experience with Microsoft 365, Intune, JAMF, or similar device management platforms. Familiarity with IDAM technologies such as Azure AD, MFA, SSO, and conditional access. Understanding of endpoint security, device lifecycle management, and user provisioning. Ability to document technical processes and support operational handovers. Experience of delivering technical solutions in complex environment Experience supporting global or hybrid workforces. Exposure to Zero Trust principles and hybrid cloud environments. Job Segment: Cloud, IT Architecture, Information Technology, Pre-Sales, RFP, Technology, Sales

A luxury fashion retailer is seeking a Future Team Manager for their London stores. The role involves supporting the Store Manager in driving sales goals, coaching client advisors, and ensuring exceptional customer experiences. Candidates should have 4-5 years of retail supervisory experience, advanced POS knowledge, and the ability to handle customer service issues. This position focuses on developing talent and maintaining a positive work environment while providing leadership on the sales floor.

Future Team Manager London Department Stores Department: RETAIL OFFLINE City: London Location: GB INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours. This posting is for our Talent Pool and not for an immediate vacancy. By applying, you will join our network for future opportunities. RESPONSIBILITIES Lead client advisors to improve overall selling skills and close sales in order to achieve sales goals and KPIs Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers Drive partnership on the selling floor between client advisors, specialists, stock and operations team Coach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews Lead the integration of new joiners to the business Lead by example by delivering the Burberry Experience to customers when necessary Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates. Resolve difficult customer issues and escalation to management when necessary. In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible. Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations Create and maintain an open, positive and harmonious work environment Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures Additional duties as required. PERSONAL PROFILE Advanced knowledge of POS system Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales) Able to use a fluent and professional dialogue with clients and staffs Previous experience with Apple mobile devices and comfortable with the use of digital tools 4-5 years previous supervisory or management experience in retail sales Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.