Metro Bank

Do you wow your customers with your quick and accurate eye for detail? Love working in a fast paced environment? Ready to explore your potential in the world of Invoice Finance? Then we could have the role for you Invoice Finance are able to give our customers the opportunity to improve their cash flow to grow and invest in their business. Rather than waiting for an invoice to clear, we can lend them money based on how much the customer is due to pay. As Operations Support, you will create fans by providing a fantastic customer experience, processing customer transactions quickly and accurately. The role requires to be office based twice per week (Guilford). So what would you be doing? • Helping customers with queries over the phone, through emails and in writing • Processing cash collections using a variety of internal systems, looking after all the money coming in and going out to customers • Balancing out customer accounts and resolving reconciliations • Making sure you are on hand to help colleagues with any payment related bump ups • Becoming the go-to person for our third party network, you'll be dealing with other financial institutions on a day to day basis • Accurately maintaining customer records, making sure our customers and the bank are protected from any risk You need to be this kind of person • Passionate about providing unparalleled levels of service and convenience for customers • Able to work and learn quickly in a fast paced, fun and dynamic environment • Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • Having a fantastic eye for detail will be essential to all the data input required in this role • Previous experience of working in administrative role • Thriving on providing outstanding customer service - you will be able to evidence how you create an amazing customer experience • Passionate about getting to know the Invoice Finance world, you may have worked in a financial field previously but this isn't essential Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

Do you have a passion for Technology, tools and methodologies? Are you an Engineer looking for further growth in your role? Do you thrive in a fast pace environment, where Change excites you? If you've answered yes to these questions please read on As an Associate Engineer, you will be part of our amazing IT Engineering team where you will continuously support the growth of the bank. You will also have the opportunity to face off to some key technology stakeholders such as DevOps, IT Change teams, Infosec and IT Support teams. Depending on the team, most of our roles offer flexible working. So what would you be doing? • Helping to develop and improve the use of tooling within the Engineering teams • Working on ways to automate and improve processes • Understanding the DevOps tools • Communicating well and support colleagues • Learning internal banking processes • Working on projects that present a basic level of complexity • Identifying problems and present solutions • Understanding the needs of stakeholders & requirement gathering You need to be this kind of person • Passionate about providing unparalleled levels of service and convenience for customers • Able to work and learn quickly in a fast paced, fun and dynamic environment • Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • General engineering & CI/CD tools (like Jira/Confluence, Git, Azure Devops, Ansible) • Awareness of coding & programming languages • Awareness of the automation aspects of developing, testing & releasing software • Awareness of testing frameworks (like BDD, TDD) • Awareness of Agile principles • Basic coding knowledge • Excellent communication skills Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

Do you have a passion for delivering outstanding customer service? Do you enjoy being part of a busy team solving a variety of customer queries? Are you able to manage inbound and outbound calls with a confident and friendly telephone manner? If yes, then we could have the perfect role for you! RateSetter revolutionised the way people think about investing and borrowing and are proud to have won numerous awards over the past 10 years. They believe in innovation and putting customers first, that's why we are incredibly excited to enter our next phase of growth together now that RateSetter has become part of Metro Bank. We have an exciting opportunity for a Customer Service Specialist to proactively engage with our customers through a range of channels including inbound/outbound calls and email. Our Customer Service Specialists resolve customer queries as well as assisting in minimising our financial risk as a result of overdue customer payments through a variety of collection options and payment plans with a focus on retaining and promoting a positive customer relationship. So what will you be doing ? • Making outbound and managing inbound calls to efficiently handle collection issues and a wide range of customer queries building borrower trust in the Metro Bank and RateSetter brands • Ensuring call waiting times are kept to a minimum and team objectives are delivered • Actively listening to our customers to correctly assess queries and manage through to a successful resolution in a timely manner • Sensitively discussing payment options with customers including lump sums or payment plans maintaining a focus on retaining a positive customer relationship • Ensuring any queries/issues that can't be resolved are escalated to the relevant parties in a timely manner and all parties are kept fully informed until it is suitably resolved • Regularly updating accurate records of customer communications and data in relevant tools and systems in line with company procedures and provide any relevant data/reports for management relating to personal and customer service activity when required You need to be this kind of person • Passionate about providing unparalleled levels of service and convenience for customers • Able to work and learn quickly in a fast-paced, fun and dynamic environment • Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do And we are a regulated financial services organisation so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • Outstanding communication skills both written and verbal (Min requirement is GCSE or equivalent at level C or above in Maths and English) • Naturally, you will be a great relationship builder and will be comfortable engaging in conversation with customers displaying empathy when needed • To be successful in this role you will need to be ready to go above and beyond your job description to provide amazing customer experience and make every interaction with our customers special - this is how we create fans! • We need you to be fully flexible to work on a variety of shift patterns over seven days a week • In order to excel in this role you will have the ability to adapt quickly, juggle multiple tasks and prioritise workload • Computer literacy across all Microsoft tools Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

Do you have strong influencing and leadership skills, with the gravitas to negotiate credibly with suppliers and engage with executive management team members at Metro Bank? Are you commercially astute, financially literate and legally competent to negotiate contracts? Can you adapt in the face of adversity? If yes, then we may have the role for you As a Procurement Manager, you will run major strategic procurement projects for the Bank across all categories - IT, Digital, Risk, Banking Operations, Lending Operations, Facilities etc. You will be responsible for the majority of Metro Bank's new procurements and providing commercial direction and review of large existing contracts. As part of your role, you will support the Director of Procurement and Supplier Risk in developing departmental processes, procedures and systems. This job offers the opportunity for hybrid working. Ask your recruiter for more details. So what would you be doing? • Planning major procurement projects • Building and leading diverse matrix teams to deliver to tight schedules • Understanding business needs and developing specifications for best of breed technology and services • Identifying and selecting the best suppliers for the Bank to work with • Negotiating complex deals in a competitive and potentially adversarial environment • Financial modelling of contracts and developing innovative financial deal structures where appropriate • Negotiating contract terms, facing off against suppliers' lawyers; avoiding commercial and risk pitfalls in the contracting process • Embedding a culture of cost management and spend control within the bank • Influencing to exec level; establishing sufficient credibility to represent exec business owners in supplier negotiations You need to be this kind of person • Passionate about providing unparalleled levels of service and convenience for customers • Able to work and learn quickly in a fast paced, fun and dynamic environment • Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • In order to exceed in this role, you will have significant experience creating and delivering procurement strategies that drive value for money across multiple categories including IT, Operations, Services, Digital, Facilities, HR etc. • We need you to have understanding of business needs and defining requirements for complex services/systems • You need to have experience in all aspects of formal sourcing and RFx • It is key that you have strong knowledge of supplier markets and supplier market research • We need you to have experience in developing contract P&L models over a horizon of up to 10 years, negotiating high-value, complex supply contracts (legal, commercial and technical negotiation) • In order to hit the ground running, you need to have experience in supplier and contract risk assessment, due diligence and monitoring Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

Are you an amazing communicator? Would you describe yourself as forward thinking? Do you constantly seek opportunities to drive and deliver positive change to the business? Can you articulate complex issues in a clear, concise way to bring detailed analysis to life? If yes, then we may have the role for you! As an Operational Resilience Lead Manager, you will be accountable for leading, developing, and embedding Metro Bank's Operational Resilience programme. As a part of your role, you will work closely with subject matter experts across the Bank to deliver against a number of operational resilience initiatives. You will be responsible for leading the approach in how we prevent, respond, recover, and learn from operational disruption events in order to enhance the Bank's resiliency and protect our important business services. Most of our jobs offer the opportunity for hybrid working. Ask your recruiter for more details. So what would you be doing? • You will be part of a team in helping to build the overall capability of the Bank's Operational Resilience. • Support colleagues across the Bank in developing and maturing our Operational Resilience capabilities. • Lead and manage a variety of resilience projects aligned to our Operational Resilience strategic roadmap, including reviewing our important business services, setting impact tolerances and scenario testing of our important business services. • Lead the Bank's approach in identifying, anticipating, and recommending the need for change within resilience approaches and capabilities, and in turn, work with key stakeholders to build out required remedial action to enhance resiliency. • Work closely with business leads and specialist teams across the Bank to support the collation and production of Operational Resilience reports for senior management and our Bank-wide risk committees. You need to be this kind of person • Passionate about providing unparalleled levels of service and convenience for customers. • Able to work and learn quickly in a fast paced, fun and dynamic environment. • Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow. • Care about doing a great job and exceeding expectations with the quality of what you do. And we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • To exceed in this role, you will have extensive experience and deep knowledge of the theory and practice of Operational Resilience disciplines. • You will have strong analytical skills to look at complex business processes and recommend business process efficiency. • You need to have a strong understanding of the regulatory environment relating to Operational Resilience and how this translates into consumable action for the Bank. • You will be a creative problem solver and will be able to communicate potential solutions clearly and concisely to senior stakeholders in order to influence the change agenda. • To hit the ground running, you will have experience of producing complex reports and MI in Excel, Word and PowerPoint. • It is key that you display great stakeholder management skills with the confidence to approach people at all levels of seniority. • We need you to have excellent communication and collaboration skills - this role involves working with colleagues at all levels to drive a consistent, effective approach to resilience. This role is regulated by the Financial Conduct Authority (FCA) under the Senior Managers and Certification Regime. This means that If you are successful in your application, we are required to carry out additional checks that will be repeated annually while you are in this role. For more information you can visit the FCA website or ask your recruiter who can explain further. IMPORTANT FOOTNOTE; Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

Can you work to tight deadlines? Are you passionate about fighting financial crime? Do you like using your analytical mind to identify areas for improvement and change? If yes, then we may have the role for you! The need to protect Metro Bank and our customers from the impact of money laundering and terrorist financing has never been greater or more challenging. As an AML CTF Investigator, you will provide a professional and objective investigation service in relation to suspicious account/customer activity and monitoring of high risk customers. As part of your role, you will apply sound analysis to uncover risks, issues and control weaknesses, practising an objective and fact-based approach. Most of our jobs offer the opportunity for hybrid working. Ask your recruiter for more details. So what would you be doing? • Undertaking investigations on internal suspicious activity reports (UARs) that have been raised by colleagues • Analysing and interpreting complex information, challenging face value evidence in a professional manner and producing well-informed investigative reports for submission to the National Crime Agency (NCA) • Using open source research and information held by regulatory bodies to support the content of investigations • Providing rationale for decisions to report to the national crime agency • Making recommendations for the maintenance or closure of customer relationships where anti-money laundering concerns exit • Managing your own workload and prioritising cases to make sure that they are worked within business guidelines • Undertaking the triaging of suspicious activity reports (SARs) raised by colleagues to make sure that we conduct investigations in a timely manner using a risk-based approach You need to be this kind of person • Able to work and learn quickly in a fast paced, fun and dynamic environment • Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do • Have an analytical mind and great attention to detail and to be able to articulate findings from your investigations in a succinct and appropriate manner • Capable of working individually and taking responsibility for own case load And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things • We believe in "one in, one up" at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role! • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • In order to exceed in this role, you will have in-depth knowledge of the legal and regulatory framework and the regulatory environment • You need to have strong analytical skills - this role involves organising and analysing complex data sets and transaction information • You will have previous experience in AML CTF Investigations, including submitting suspicious activity report disclosures to the National Crime Agency • Naturally, you will have excellent communication and report writing skills This role is regulated by the Financial Conduct Authority (FCA) under the Senior Managers and Certification Regime. This means that If you are successful in your application, we are required to carry out additional checks that will be repeated annually while you are in this role. For more information you can visit the FCA website or ask your recruiter who can explain further. IMPORTANT FOOTNOTE; Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

Are you a Product Owner with experience in Financial Crime Controls? Are you inquisitive and always asking why? Can you influence your peers and create excitement around what you do? If yes, then we may have the role for you! As Lead Product Owner - Financial Crime Controls, you will take responsibility for key Financial Crime Controls propositions and journeys for Metro Bank. Through comprehensive data capture, customer feedback, analytical insight, and the resolution of unexpected issues you will manage the implementation of improvement to Financial Crime Controls and systems and own the product backlog. Depending on the team, most of our roles offer hybrid working. Please ask your recruiter for details for this role. So what would you be doing? • Facilitating engagement with key internal and external stakeholders and teams to ensure service delivery expectations and strategic objectives are met • Developing a strategic roadmap for Financial Crime Controls product journeys, working with the business to ensure ongoing alignment and collaboration • Creating business cases for Financial Crime Controls enhancements as well as smaller ongoing changes which have clear success metrics • Working with business readiness for updates and new releases of Financial Crime Controls related change so that the front-line, operations, comms, PR, etc. are fully informed and delivery runs smoothly • Providing regular Financial Crime Controls product performance updates using a variety of qualitative and quantitative inputs (e.g. Google Analytics, customer survey, colleague feedback etc.) • Building strong relationships with key functions across Metro Bank (e.g. products, IT engineering, distribution, fraud etc.). • Proactively working with 3rd party suppliers to drive value • Supporting diagnosis and rectification of customer issues • Fostering an environment of psychological safety and trust to ensure that the Financial Crime Controls feature team can work within the conditions needed to become high performing You need to be this kind of person • Interested in how the People agenda can support commercial goals • Passionate about people and making the colleague experience the best it can be • Able to work and learn quickly in a fast paced, fun and dynamic environment • Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • Naturally you will have previous experience in Financial Crime Controls, possibly from a consultancy background • You will bring your strong technical knowledge of the UK financial crime regulatory regime across all areas of financial crime including, AML/CTF, Sanctions, PEPs • Experience outlining 3-5 year roadmaps based on industry analysis, customer insight, and best practice • Experience delivering new products / product features, including managing project teams, key stakeholders, and budgets • Skilled in developing business cases with clear commercial thinking • You will be highly numerate, analytical capable, comfortable with detail, with a strong ability to distil data/information into clear, concise thinking that cuts to the heart of the matter • Solid experience delivering status / performance updates to senior stakeholders • Good experience and skill in digital ways-of-working (e.g. agile methodologies) • Ability to conceive new propositions, anticipate new demand based on market trends and insight • Good awareness of US Sanctions (CMcF - we also us EU, UK and UN sanctions here?) • In-depth knowledge of processes, tools and systems used for customer, payment and sanctions screening, transaction monitoring, PEPs and SAR investigations • Knowledge of HTML / CSS / JavaScript, Google Analytics (or similar tools), JIRA, SQL and/or Power BI This role is regulated by the Financial Conduct Authority (FCA) under the Senior Managers and Certification Regime. This means that If you are successful in your application, we are required to carry out additional checks that will be repeated annually while you are in this role. For more information you can visit the FCA website or ask your recruiter who can explain further. IMPORTANT FOOTNOTE; Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

As EPMO Analyst you will be working in a hybrid value stream and corporate initiatives portfolio. The team apply and safeguard our change standards for Agile and Waterfall delivery. Working with the Business, Change and IT we ensure our Change Framework is fit-for-purpose across the portfolio and identifying recommendations for future improvements. The EPMO team supports the drive for value from our change initiatives, identifying barriers and smoothing the way for delivery of outcomes. Depending on the team, most of our roles offer flexible working. So what would you be doing? •Supporting and maintain Portfolio-level Governance control procedures for managing Portfolio wide initiatives such as budget tracking, outcome reporting & Risk Management. •Driving the quality of data through assessing gaps and quality assurance. •Effectively using data to inform insights, escalations and decisions by using data-driven analysis •Supporting the collation of inputs into key Portfolio events and ensuring any actions are tracked and managed. •Support continuous improvement activities to develop our Lean Portfolio Management framework •Creation of management information - bringing the portfolio to life through reports and MI You need to be this kind of person • Passionate about providing unparalleled levels of service and convenience for customers • Able to work and learn quickly in a fast paced, fun and dynamic environment • Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things •Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders •Naturally you will have a solid understanding of project lifecycle. •Knowledge of agile ways of working including the use of Jira is essential •Understanding of Lean Portfolio Management is desirable •It is essential that you have strong attention to detail. •You will have experience creating Quality Assurance processes and can interpret what data is telling you. •You should be proactive, forward looking, flexible attitude with the ability to provide rigour and challenge. •You will be comfortable with responsibility and taking ownership of processes. This role is regulated by the Financial Conduct Authority (FCA) under the Senior Managers and Certification Regime. This means that If you are successful in your application, we are required to carry out additional checks that will be repeated annually while you are in this role. For more information you can visit the FCA website or ask your recruiter who can explain further. IMPORTANT FOOTNOTE; Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

As Product Manager you will help to shape the end-to-end Commercial Lending proposition we offer to Metro Bank customers; building and supporting a range of high quality solutions that helps Metro Bank to stand out from the pack. The Product Manager is responsible for developing an end to end proposition across our Commercial Lending businesses. Depending on the team, most of our roles offer flexible working. So what would you be doing? •Identify where we can build and improve our commercial lending propositions, and the key processes that make the proposition what it is in market •Collaborate across a number of business functions to deliver clear process and feature improvements - both in the short term (through small scale tweaks); through to setting out the long term framework (processes, people and technology) for the way in which we originate and service business lending solutions •Support the build out of new products and solution aimed at the Commercial customer base •Build a deep understanding of who our customers are and what they want •Monitor and support efforts to maintain and grow underlying yield on each of the portfolio's treating both areas as separate functions You need to be this kind of person • Passionate about providing unparalleled levels of service and convenience for customers • Able to work and learn quickly in a fast paced, fun and dynamic environment • Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders •Have a deep understanding of customer needs, attitudes and behaviour, to build highly customer-focused propositions that support the Metro Brand •Understanding of and experience working within Secured Commercial or Business lending •Experience in working through a series of topics or problems, synthesizing multiple data points to form and gain buy-in to recommendations •An ability to work through a series of initiatives and ensure that time is well balanced between short term deliverables and a focus on longer term strategic outcomes •Understanding of the end-to-end processes that make up the business lending lifecycle of each area •Be used to deeply understanding the way products and processes work so that you can identify and resolve errors in the way our products are working •Strong interpersonal, relationship building and both written and verbal communication skills •Ideally experience in process re-engineering and / or business transformation Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

Are you an analytical genius? Do you consider yourself to be a game changer in the world of Credit Risk? Do you want to join a Bank that focuses on providing professional development? If yes, then we may have the role for you! As the Modelling Manager, there will be broad exposure to diverse Credit Risk projects, you will need to demonstrate a desire to gain experience and knowledge across a broad range of products, systems and regulations. You will be heavily involved in the development of business critical statistical credit risk models (Basel, IRB, scorecards, capital and impairment models). This is an exciting opportunity to take part in credit risk modelling, developing IFRS9, AIRB compliant and stress testing models. Depending on the team, most of our roles offer flexible working. So what would you be doing? •Steering and shaping the development of business critical statistical risk models •Supporting with the development of models, the implementation of model monitoring, calibration and stress testing •Working with various areas of the Bank to develop analytical and statistical solutions •Building and developing great relationships with a number of key colleagues across the bank •Sitting on a variety of technical working groups, project boards and business engagement forums •Championing the importance of credit risk to the wider Bank You need to be this kind of person •Passionate about providing unparalleled levels of service and convenience for customers •Able to work and learn quickly in a fast paced, fun and dynamic environment •Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow •Care about doing a great job and exceeding expectations with the quality of what you do And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things •Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders •To be successful in this role, you will need existing experience in credit risk modelling under the IFRS9 framework and IRB regulations. •In order to hit the ground running you will need expert knowledge of SAS and Microsoft Office •It is key, that you are able to develop strong stakeholder relationships •It would be amazing if you have some leadership experience •You will have full ownership and presentation responsibility for the work •Naturally, you will need to be able to get stuck into the role immediately focusing on various aspects such as organisational and behavioural scorecards, impairment models (IFRS9), AIRB models, model monitoring and model documentation. Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

Are you an expert within credit risk modelling? Can you demonstrate first class SAS coding skills? Would you like to support a variety of stakeholders? If yes, then we may have the role for you. As the Lead Modelling Analyst you will support and develop business critical statistical credit risk models. This is an exciting opportunity to take part in an amazing project, developing IFRS9 and AIRB compliant models. You will be responsible for developing models that meet the requirements of the business, including the provision of model documentation, model implementation and subsequent model monitoring. Depending on the team, most of our roles offer flexible working. So what would you be doing? Developing a diverse range of business critical statistical credit risk models In this diverse modelling role you will be heavily involved in the development of business critical statistical credit risk models including: • Supporting planning and delivery of projects • Being responsible for the provision of model documentation, implementation and subsequent monitoring You need to be this kind of person •Passionate about providing unparalleled levels of service and convenience for customers •Able to work and learn quickly in a fast paced, fun and dynamic environment •Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow •Care about doing a great job and exceeding expectations with the quality of what you do And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things •Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders •We use SAS, so you will need to have some expertise with SAS programming and best practice with SAS model development and data preparation •To be successful in this role you will have knowledge of scorecard development, Basel (PD, EAD, LGD) modelling and/or IFRS9 impairment modelling •Experience with building models for a retail portfolio is an advantage •We need you to be able to support junior members of the team when required •You will be comfortable supporting leadership with planning and delivery of projects Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

Have you got an analytical mind set with exceptional attention to detail? Do you enjoy the creative side of programming and risk analytics? Would you like to join one of the fastest growing banks in UK? If yes, then we may have the role for you! As a Modelling Analyst, you will assist with the credit risk model development and will be part of our amazing Modelling team. The team is responsible for the development of our credit risk models for capital calculations, international financial reporting standards and risk based pricing models across the Bank. Depending on the team, most of our roles offer flexible working. So what would you be doing? • Supporting the Modelling team in developing new models for credit risk quantification • Participating in the creation and maintenance of risk assessment frameworks • Keeping up to date with the latest modelling techniques and regulatory guidelines • Supporting the model monitoring process and model reviews You need to be this kind of person • Passionate about providing unparalleled levels of service and convenience for customers • Able to work and learn quickly in a fast paced, fun and dynamic environment • Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • Naturally, you will have previous experience working as an Analyst, ideally using SAS or similar statistical software • You will have the ability to analyse data to assess risk and develop models • We need you to have a strong statistical background and modelling techniques, including possibly machine learning, to analyse data • Have understanding of financial products and credit risk management • In order to be amazing in this role, you will already have basic knowledge of credit risk regulatory frameworks, especially: Basel Accord (for IRB modelling) and IFRS9 standards (for impairment) Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

Are you experienced in financial risk & controls? Can you lead a team on complex processes? Do you constantly look for ways to drive change and improve frameworks and controls? If yes, then we may have the role for you! As the Lead Finance Risk and Control Manager, you will lead the team on all risk and control related matters, ensuring appropriate governance and control within the Finance function, including Finance's interaction with the rest of the business. Depending on the team, most of our roles offer flexible working. So what would you be doing? •Leading the finance risk and control function, ensuring ongoing continuous improvement •Driving ongoing development of the control testing framework, covering adequacy and effectiveness testing for finance processes and controls •Steering ongoing risk assessment of finance processes and SOPs; identifying control gaps and developing appropriate remediating controls •Leading the monthly Finance Risk Committee (FRC), ensuring appropriate disclosure within supporting packs •Monitoring and managing risks and issues across the Finance team •Managing both internal and external senior stakeholders, driving the finance controls agenda and ensuring risks and issues are well understood and securing senior buy-in to support change •Monitoring and drive closure of both Internal and External audit points •Developing and provide reporting and representation on risk governing forums, including Executive Risk Committee and Risk Oversight Committee, and to the CFO •Ensuring robust governance and monitoring of finance IT change requests •Collaborating closely with risk and control teams across the bank (e.g. operations) to develop regular hand-offs, with a particular focus on the impacts on the finance and regulatory information and on the finance team You need to be this kind of person •Passionate about providing unparalleled levels of service and convenience for customers •Able to work and learn quickly in a fast paced, fun and dynamic environment •Prepared to stick at something - we wonder what might be the issue if someone has jumped from job to job as we want people who are prepared to learn and grow •Care about doing a great job and exceeding expectations with the quality of what you do And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things •Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders •Naturally, you will have experience of testing processes and controls, including designing and implementing new controls. •To be successful in this role you will need sound detailed knowledge of accounting principles. •We need you to have worked in a risk or controls role within finance/external audit. •You will need to be able to collaborate and develop strong stakeholder relationships as well as lead a team •You will have a proven track record of analysing finance issues and testing results to identify required actions and systemic problems •To be successful in this role, you will have prepared monthly and quarterly reporting, delivered accurate and timely MI and have experience of the process of "review and challenge" •It would be AMAZEING if you have a professional qualification or equivalent (ACCA, ACA, CIMA etc.) Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

Are you ambitious and career-driven? Do you thrive on delivering an exceptional customer experience? Would you like to work for a Bank that is revolutionising the industry? If yes, then we may have the role for you! At Metro Bank we are looking for Customer Service Advisors who can provide professional and amazing customer service to our retail customers over the phone. We will give you fantastic training and support so that you can surprise and delight our customers on every call. We also support all colleagues through the 'Professional Banking Certificate' an amazing qualification that is industry recognised by the Chartered Banking Institute. You will also have access to Metro Bank University which supports the training and development of all our colleagues - and with our ambitious growth targets, it can be a big chance for truly exciting career progression! In return, we will make sure that you are well-rewarded by offering you a competitive salary, annual bonus, hybrid working and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, and a number of colleague discounts. So what will you be doing ? • Providing fantastic service and support to our customers over the phone • Be a representative of the Metro Bank brand • Advising our customers on all types of queries such as: balance enquiries, payments, internet banking, card management, using our mobile app • Updating all of our systems, making sure you attend to every detail and record all conversations with 100% accuracy • Following the correct processes to make sure our customers are safe • Living and breathing our amazing behaviours, and being a great team player You need to be this kind of person • Passionate about providing unparalleled levels of customer service and convenience • Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Able to work and learn quickly in a fast paced, fun and dynamic environment • Care about doing a great job and exceeding expectations with the quality of what you do And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • You'll need to be able to balance building relationships with your customers with attention to detail - we are a bank after all! • Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open • Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking, but you must have experience of delivering outstanding customer service Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

Are you a champion of regulatory reporting? Do you want to collaborate with colleagues to make sure accurate and consistent regulatory data is shared across the Bank? Can you produce first class reports and analyse complex data? If yes, then we may have the role for you! As the Regulatory Reporting Accountant you will take the lead on completing and submitting regulatory reports for the PRA and the FCA. This is integral in making sure that the Bank complies with all regulations and that we continually protect our amazing customers. You will create great relationships with colleagues across the Bank, as well as our regulators, in order to help shape the regulatory reporting function. So what will you be doing? •Submitting FINREP returns in an accurate and timely manner; •Managing returns including, credit risk, leverage ratio, operational risk, Market Risk, large exposures. •Developing reconciliation processes and sign-off procedures for major returns; •Enhancing cross-validations and efficiencies in reporting procedures; •Providing assistance to Risk team for ICAAP and AIRB reporting projects; •Integrating new returns into existing regulatory data; •Assisting in automating existing reports into 3rs party software, e.g. Moody's. •Improving data quality to improve reporting, e.g. new data fields in ODS and T24. You need to be this kind of person • Passionate about providing unparalleled levels of service and convenience for customers • Able to work and learn quickly in a fast paced, fun and dynamic environment • Prepared to stick at something - we wonder what might be the issue if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things •Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders •In order to exceed in this position, you will have previously held a regulatory reporting role within a financial services organisation •Naturally, it's really important that you have lots of experience producing liquidity returns, FINREP, COREP. •To be successful in this role, you will need first class stakeholder collaboration skills •Of course we need you to have strong analytical skills to reconcile data and explain reports to leaders across the Bank •It would be fantastic if you have a professional accounting qualification such as ACA, ACCA or CIMA Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

Would you like the opportunity to deliver amazing customer service and greet our customers over the phone and make their day? Would you like to be the voice of the British Banking Revolution? Then come and join our apprenticeship programme at Metro Bank! If you are able to commute to our Bristol site and are 18 years old or above, then read on! At Metro Bank we are looking for Apprentice Customer Service Advisors who can display an outstanding attitude towards learning and provide genuinely professional and amazing customer service. Our Contact Centre colleagues focus on the customer all the time, every time, because they care about our customers, and we get rid of any stupid bank rules that get in the way of them doing that. We also support all colleagues in our Contact Centre through the 'Professional Banking Certificate' an amazing qualification that is industry recognised by the Chartered Banking Institute. So what will you be doing? • Greeting customers and creating fans • Working on the phone and handling customer inquiries such as: balances, making payments, internet banking, card management, using our mobile app • Finding solutions for customers and advising them on our services • Following the correct processes to make sure our customers are safe You need to be this kind of person • Passionate about providing unparalleled levels of customer service and convenience • Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Able to work and learn quickly in a fast paced, fun and dynamic environment • Care about doing a great job and exceeding expectations with the quality of what you do And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • You'll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all! • Able to deliver an excellent customer experience in a very fast paced environment (our Contact Centres are often very busy!) • Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open • Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking You'll work towards achieving a Level 2 Financial Services Customer Advisor qualification, where you'll focus on the customer whilst becoming the most professional banker. You'll also have an opportunity to do Functional Skills in English and Maths (equivalent to GCSEs at grade A-C) if you don't already have them. Learning to be an amazing Customer Service Specialist (accredited by City & Guilds) is one part of the programme, where you learn how to use our banking systems and deliver amazing customer service that creates fans with every interaction. Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

The Lead Scrum Masters at Metro Bank, hold a key role within Agile Value Streams. Acting as a Servant Leader you will assist self-organising feature teams to deliver incremental customer value for the Product Owner. You will also coach, mentor and line manage Scrum Masters. Depending on the team, most of our roles offer flexible working. So what would you be doing? •Acting as Servant Leader for Agile Feature Teams. •Facilitating Agile Scrum Ceremonies including Sprint Planning, Daily Stand-up, Sprint Review and Sprint Retro. •Bumping up Blockers, Risks and progress via the Value Stream Sync. •Guiding the Feature Team through PI Planning and PI Execution. •Supporting the Product Owner and Tech Lead with backlog management for both Business and Technical stories. •Facilitating the removal of impediments and help to improve Flow throughout the Route to Live. •Coaching the team to improve Velocity and Flow through Sprint Retros and Continuous Improvement. •Managing Risks and Blockers following standard bank governance. •Supporting adoption of SAFe, Lean-Agile principles and Agile Mind-set throughout the Value Stream and the wider Change organisation. •Coaching, mentoring and line managing Scrum Masters. •Championing the AMAZEING Behaviours within the teams and wider organisation. •Any other duties as required that reasonably fall within the job You need to be this kind of person • Passionate about providing unparalleled levels of service and convenience for customers • Able to work and learn quickly in a fast paced, fun and dynamic environment • Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders •You should be a facilitator of Agile Scrum Events •You will have experience in the coaching and mentoring of Agile Team Members and Scrum Masters •Naturally you will have experience of delivering incremental customer value within a SAFe Value Streamor ART •You should exhibit a Lean-Agile Mind-set •Line Management experience is preferred. Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

Do you have an amazing eye for detail? Love analysing risks? Are you driven by helping colleagues build risk awareness? If so, then being a Risk Manager at Metro Bank could be the role for you! As a 1st line Risk Manager you are accountable for identifying, managing and monitoring operational risks and controls across the Commercial businesses areas . This will involve working with these business areas, reviewing and implementing the Bank's Risk Management Framework and supporting policies and minimum standards and in doing so, providing a compliant environment for the Bank to operate in from a Customer and regulatory perspective. You will be responsible for providing support, education and training to Colleagues to build risk awareness within the department. Depending on the team, most of our roles offer flexible working So what would you be doing? •Managing risks within the Commercial teams with a view to driving continuous improvement and mitigate risks. •Facilitate delivery of core risk and control processes including Risk and Control Self-Assessment, Management of Issues and Incidents, Operational Loss Event reporting, Risk Management Action Plan and Risk Governance and Reporting activity. •Support in the development and execution of a Control Assurance Testing Approach, challenging outputs and supporting the business areas in identifying and testing the effectiveness of key controls to mitigate risks. •Developing and producing quality risk MI (KPI & KRI's) to provide senior management with insight on the adequacy and effectiveness of the management of our most material non-financial risks and underlying control environment •Understanding regulation and policy by keeping updated with changes and ensuring these are implemented and understood by the business area You need to be this kind of person • Passionate about providing unparalleled levels of service and convenience for customers • Able to work and learn quickly in a fast paced, fun and dynamic environment • Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things •Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders •Experience of working as a Risk Manager with knowledge of core risk tools and processes e.g. risk & control assessments, controls assurance, risk event reporting and risk reporting (KRIs) •Experience of working in a 1st or 2nd Line Risk & Control team of a financial services firm or similar. •Prior experience of process improvement in an operational environment •Experience within Commercial Banking •Excellent communication skills, both written and verbal as you will need to be confident to present and report on key risks and issues to Risk Forums and senior audiences. Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

As Payments Team Leader at Metro Bank you will perform an important role supervising the daily functions within the Electronic Payments Team. You will have leadership skills coupled with strong technical knowledge which will be key in achieving success, this role is critical in ensuring an amazing experience for our customers. You will play an important role in shaping the strategic direction of the department. While your main responsibility will be to ensure all tasks are accurately completed in a timely manner, ability to motivate and lead by example will be key to your success in this challenging, fast-paced role. The Payments Team Leader will have strong interpersonal skills and the ability to communicate clearly and effectively with internal and external customers/ colleagues of all levels. The successful candidate will demonstrate an enthusiastic, dedicated and flexible approach to work. We want every customer to receive amazing service, and you will play an important role in delivering this by working with the Workflow Manager to ensure that all transactions are processed in a timely manner whilst minimizing risk to the bank and our customers. Depending on the team, most of our roles offer flexible working. So what would you be doing? • Prioritising/organising workflow to ensure that all payments are executed in line with cut-offs. • Understanding the challenges impacting operations in the Payments Industry, but have an interest in expanding your knowledge, and imparting this to the team. •Helping develop careers of Colleagues in your team, through coaching, development, and setting SMART objectives. •Providing appropriate MI for the Leadership Team •Development and application of procedural controls, and ability to identify and deliver change •Deputising for the Payments Processing Manager •Instilling a strong risk management and continuous improvement culture within the team •Working on large-scale projects i.e. PSD2/ Faster Payment upgrades •Coaching and mentoring the team •Updating processes to ensure they are robust for today's environment You need to be this kind of person • Passionate about providing unparalleled levels of service and convenience for customers • Able to work and learn quickly in a fast paced, fun and dynamic environment • Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things •Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders •It is essential that you have payments processing experience (including SWIFT & SEPA, CHAPS and Faster Payments) •You will have a working knowledge of SWIFT •You should have an understanding of payment-related risk •Naturally you will have an understanding of reconciliations and investigations processes Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!

Do you have strong influencing and leadership skills, with the gravitas to negotiate credibly with suppliers and engage with executive management team members at Metro Bank? Are you commercially astute, financially literate and legally competent to negotiate contracts? Can you adapt in the face of adversity? If yes, then we may have the role for you! As a Procurement Manager, you will run major strategic procurement projects for the Bank across all categories - IT, Digital, Risk, Banking Operations, Lending Operations, Facilities etc. You will be responsible for the majority of Metro Bank's new procurements and providing commercial direction and review of large existing contracts. As part of your role, you will support the Director of Procurement and Supplier Risk in developing departmental processes, procedures and systems. This job offers the opportunity for hybrid working. Ask your recruiter for more details. So what would you be doing? • Planning major procurement projects • Building and leading diverse matrix teams to deliver to tight schedules • Understanding business needs and developing specifications for best of breed technology and services • Identifying and selecting the best suppliers for the Bank to work with • Negotiating complex deals in a competitive and potentially adversarial environment • Financial modelling of contracts and developing innovative financial deal structures where appropriate • Negotiating contract terms, facing off against suppliers' lawyers; avoiding commercial and risk pitfalls in the contracting process • Embedding a culture of cost management and spend control within the bank • Influencing to exec level; establishing sufficient credibility to represent exec business owners in supplier negotiations You need to be this kind of person • Passionate about providing unparalleled levels of service and convenience for customers • Able to work and learn quickly in a fast paced, fun and dynamic environment • Prepared to stick at something - we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow • Care about doing a great job and exceeding expectations with the quality of what you do And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders • In order to exceed in this role, you will have significant experience creating and delivering procurement strategies that drive value for money across multiple categories including IT, Operations, Services, Digital, Facilities, HR etc. • We need you to have understanding of business needs and defining requirements for complex services/systems • You need to have experience in all aspects of formal sourcing and RFx • It is key that you have strong knowledge of supplier markets and supplier market research • We need you to have experience in developing contract P&L models over a horizon of up to 10 years, negotiating high-value, complex supply contracts (legal, commercial and technical negotiation) • In order to hit the ground running, you need to have experience in supplier and contract risk assessment, due diligence and monitoring