Royal Trinity Hospice
Salary: AfC Band 6, £25.69 per hour (inclusive of holiday pay) Hours: Bank contract (NB: Hours offered on an as required basis, up to a maximum of 18 hours weekly, split over 5 sessions, as required, with no guaranteed or minimum hours) This is a bank role within Royal Trinity Hospice's Bereavement Service, supporting the safe, effective and timely coordination of counselling allocation and related administration for families, friends and patients, including young adults and children, before and after bereavement. The postholder will act as a key point of contact for waiting list queries, support holding calls, coordinate allocation to counsellors based on assessed need, and provide administrative support to the counselling and bereavement service. Overall purpose of the role Provide counselling administration for counselling caseloads for families, friends and Royal Trinity Hospice patients, including young adults and children, pre- and post-bereavement. Act as the first point of contact for waiting list queries and undertake holding calls, primarily using virtual methods including video platforms and telephone. Coordinate the allocation of clients to counsellors based on the formulation of need and Royal Trinity Hospice assessment frameworks. Manage service caseloads and waiting lists, ensuring accurate records and timely escalation of concerns, risks or safeguarding issues. Provide psychosocial education to clients about coping skills, hospice and palliative care, and supporting children and young people. Lead monthly Walk and Talk sessions and support delivery of psychoeducation and service resources where required. Provide back-up support for counselling assessments and associated administration when required. Support the Head of Living Well with recruitment and training of new Bereavement Service volunteers. Review and maintain literature relating to the counselling and bereavement service. Work as a casual bank worker on an as-required basis, delivering up to two client assessments and associated administration per four-hour session where required. Skills and experience required Postgraduate qualification in Counselling or Psychotherapy. Registration with UKCP, BACP or an equivalent professional body, with evidence of continuing professional development and professional supervision. Counselling experience, including understanding of clinical assessments, formulation, therapeutic interventions and models of grief work. Experience of working with people affected by loss, grief, anxiety, depression, death, dying and bereavement. Excellent verbal, written and interpersonal communication skills, with the ability to communicate complex and sensitive information clearly, compassionately and professionally. Ability to work independently, manage own workload, prioritise effectively and maintain accurate written and electronic records. Good computer literacy, including Word, Excel, PowerPoint, electronic notes systems, telephone and video call platforms. Knowledge of clinical governance, safeguarding adults and children, confidentiality, data protection, and relevant legislation and professional ethical frameworks. Compassionate, respectful and professional approach, with a commitment to equal opportunities and Royal Trinity Hospice values. Ability to work flexibly as a bank worker, use suitable IT equipment for remote interventions, and travel for work on an ad hoc basis if required. We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay A pension scheme is offered with employer contributions of up to 7.5%or a continuation of your existing NHS pension A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu) Cycle to work scheme and interest-free season ticket loans available Free eyesight test for DSE users and a contribution towards the cost of glasses 25% store discount in Trinity shops Life assurance cover Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party Regular ballots for donated free tickets and prizes Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief.We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. We encourage and welcome applications from people of all backgrounds. Closing Date: Monday 7 September 2026 All successful applicants will be subject to DBS, Occupational Health and Reference checks. Our commitment to Safer Recruitment As part of our safer recruitment practices, all successful applicants will be subject to full preemployment check based on the NHS standard which includes DBS, Reference checks and Occupational Health clearance.
Salary: AfC Band 6, £25.69 per hour (inclusive of holiday pay) Hours: Bank contract (NB: Hours offered on an as required basis, up to a maximum of 18 hours weekly, split over 5 sessions, as required, with no guaranteed or minimum hours) This is a bank role within Royal Trinity Hospice's Bereavement Service, supporting the safe, effective and timely coordination of counselling allocation and related administration for families, friends and patients, including young adults and children, before and after bereavement. The postholder will act as a key point of contact for waiting list queries, support holding calls, coordinate allocation to counsellors based on assessed need, and provide administrative support to the counselling and bereavement service. Overall purpose of the role Provide counselling administration for counselling caseloads for families, friends and Royal Trinity Hospice patients, including young adults and children, pre- and post-bereavement. Act as the first point of contact for waiting list queries and undertake holding calls, primarily using virtual methods including video platforms and telephone. Coordinate the allocation of clients to counsellors based on the formulation of need and Royal Trinity Hospice assessment frameworks. Manage service caseloads and waiting lists, ensuring accurate records and timely escalation of concerns, risks or safeguarding issues. Provide psychosocial education to clients about coping skills, hospice and palliative care, and supporting children and young people. Lead monthly Walk and Talk sessions and support delivery of psychoeducation and service resources where required. Provide back-up support for counselling assessments and associated administration when required. Support the Head of Living Well with recruitment and training of new Bereavement Service volunteers. Review and maintain literature relating to the counselling and bereavement service. Work as a casual bank worker on an as-required basis, delivering up to two client assessments and associated administration per four-hour session where required. Skills and experience required Postgraduate qualification in Counselling or Psychotherapy. Registration with UKCP, BACP or an equivalent professional body, with evidence of continuing professional development and professional supervision. Counselling experience, including understanding of clinical assessments, formulation, therapeutic interventions and models of grief work. Experience of working with people affected by loss, grief, anxiety, depression, death, dying and bereavement. Excellent verbal, written and interpersonal communication skills, with the ability to communicate complex and sensitive information clearly, compassionately and professionally. Ability to work independently, manage own workload, prioritise effectively and maintain accurate written and electronic records. Good computer literacy, including Word, Excel, PowerPoint, electronic notes systems, telephone and video call platforms. Knowledge of clinical governance, safeguarding adults and children, confidentiality, data protection, and relevant legislation and professional ethical frameworks. Compassionate, respectful and professional approach, with a commitment to equal opportunities and Royal Trinity Hospice values. Ability to work flexibly as a bank worker, use suitable IT equipment for remote interventions, and travel for work on an ad hoc basis if required. We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay A pension scheme is offered with employer contributions of up to 7.5%or a continuation of your existing NHS pension A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu) Cycle to work scheme and interest-free season ticket loans available Free eyesight test for DSE users and a contribution towards the cost of glasses 25% store discount in Trinity shops Life assurance cover Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party Regular ballots for donated free tickets and prizes Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief.We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. We encourage and welcome applications from people of all backgrounds. Closing Date: Monday 7 September 2026 All successful applicants will be subject to DBS, Occupational Health and Reference checks. Our commitment to Safer Recruitment As part of our safer recruitment practices, all successful applicants will be subject to full preemployment check based on the NHS standard which includes DBS, Reference checks and Occupational Health clearance.
Royal Trinity Hospice
Salary: £ 41,700 - £49,000 pa (Mulberry PayScale, Grade Foxglove) Hours: Full time (37.5 hours/week) Contract: Permanent We are seeking a highly motivated and experienced Facilities Manager to lead and oversee the housekeeping, laundry, portering, gardening, catering, and maintenance teams at Royal Trinity Hospice. This role involves ensuring a safe, compliant, and compassionate environment for patients, staff, tenants, and visitors by maintaining high standards of facilities management. Overall purpose of the role Lead and deliver an effective housekeeping operation ensuring systems and processes are efficient and aligned with organisational goals. Deputise for the Head of Facilities when needed to Support the delivery of the annual health & safety audits, working collaboratively with consultants and staff to achieve high standards of safety at the hospice. Ensure all estates infrastructure work efficiently and effectively, meet the required Trinity standards and fulfil all statutory and regulatory obligations In conjunction with Health and Safety Consultants, to ensure the internal and external environment is safe and that all relevant risk management activities (including incident management system) are completed to required standards Support the procurement of facilities management service contracts including all planned, preventative maintenance (PPM) requirements ensuring excellent supplier relationship management to hold contractors to account Manage and develop ten staff members in the housekeeping department. Skills and experience required Vocational qualifications in Facilities Management or Health and Safety (minimum IOSHH or NEBOSH General Certificate, IWFM Diploma, or equivalent). A minimum of three years experience in facilities, building services, and health & safety management. Proven experience managing multidisciplinary teams, ideally within a healthcare setting. Previous responsibility for fire safety, risk assessments, policies, and audits within a healthcare environment (preferred), Comprehensive understanding of health and safety standards, infection control protocols, facilities contracts and budget management. Must stay up to date with current legislation. Proficiency in MS Office 365. Strong analytical skills for managing records, compliance reports, and resource allocation. Knowledge of Healthcare National Cleaning Standards. Waste Management qualifications. Familiarity with CQC standards for Estates and Facilities Services. Understanding of NHS Litigation Authority Standards for Facilities Infrastructure Services. Benefits We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu) Cycle to work scheme and interest-free season ticket loans available Free eyesight test for DSE users and a contribution towards the cost of glasses 25% store discount in Trinity shops Life assurance cover Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party Regular ballots for donated free tickets and prizes Access to courses of free counselling Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. We encourage and welcome applications from people of all backgrounds. How to apply If you have the skills and experience we are looking for, please complete the online application below. For an informal chat or visit, please contact Elizabeth Ademolake, Head of Facilities Closing Date: 27 May 2026 Interview Date: TBC Please note, if sufficient applications are received, we may close this advert early.
Salary: £ 41,700 - £49,000 pa (Mulberry PayScale, Grade Foxglove) Hours: Full time (37.5 hours/week) Contract: Permanent We are seeking a highly motivated and experienced Facilities Manager to lead and oversee the housekeeping, laundry, portering, gardening, catering, and maintenance teams at Royal Trinity Hospice. This role involves ensuring a safe, compliant, and compassionate environment for patients, staff, tenants, and visitors by maintaining high standards of facilities management. Overall purpose of the role Lead and deliver an effective housekeeping operation ensuring systems and processes are efficient and aligned with organisational goals. Deputise for the Head of Facilities when needed to Support the delivery of the annual health & safety audits, working collaboratively with consultants and staff to achieve high standards of safety at the hospice. Ensure all estates infrastructure work efficiently and effectively, meet the required Trinity standards and fulfil all statutory and regulatory obligations In conjunction with Health and Safety Consultants, to ensure the internal and external environment is safe and that all relevant risk management activities (including incident management system) are completed to required standards Support the procurement of facilities management service contracts including all planned, preventative maintenance (PPM) requirements ensuring excellent supplier relationship management to hold contractors to account Manage and develop ten staff members in the housekeeping department. Skills and experience required Vocational qualifications in Facilities Management or Health and Safety (minimum IOSHH or NEBOSH General Certificate, IWFM Diploma, or equivalent). A minimum of three years experience in facilities, building services, and health & safety management. Proven experience managing multidisciplinary teams, ideally within a healthcare setting. Previous responsibility for fire safety, risk assessments, policies, and audits within a healthcare environment (preferred), Comprehensive understanding of health and safety standards, infection control protocols, facilities contracts and budget management. Must stay up to date with current legislation. Proficiency in MS Office 365. Strong analytical skills for managing records, compliance reports, and resource allocation. Knowledge of Healthcare National Cleaning Standards. Waste Management qualifications. Familiarity with CQC standards for Estates and Facilities Services. Understanding of NHS Litigation Authority Standards for Facilities Infrastructure Services. Benefits We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu) Cycle to work scheme and interest-free season ticket loans available Free eyesight test for DSE users and a contribution towards the cost of glasses 25% store discount in Trinity shops Life assurance cover Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party Regular ballots for donated free tickets and prizes Access to courses of free counselling Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. We encourage and welcome applications from people of all backgrounds. How to apply If you have the skills and experience we are looking for, please complete the online application below. For an informal chat or visit, please contact Elizabeth Ademolake, Head of Facilities Closing Date: 27 May 2026 Interview Date: TBC Please note, if sufficient applications are received, we may close this advert early.
