James Grace

Regional Depot Supervisor Based at our Leeds Depot Monday-Thursday 8am-4pm & Friday 8am-3:30pm Salary: up to £35,000 per annum Our Client group is one of the largest supplier of garage doors, doors, frames and door operators. Main purpose of the role: To assist the regional Depot Managers to achieve the goals of the business unit by utilising effective scheduling and communication while monitoring all engineer activities to ensure the delivery of an exceptional customer experience. Door Industry knowledge would be ideal for this role Key Tasks: • Goods Receipting • Ordering Goods / Equipment / Materials • Stock Management • Programming / Scheduling Work & Engineers • Dealing with Customer Issues / complaints • Call Handling • Risk Assessment Method Statements (RAMS) • Adhering to Quality Management Systems (QMS) • Supporting Depot Manager • Out of Hours Rota • Raising Orders / Quotes • Customer Enquiries • Managing Regional Emails • Raising Invoices • Maximising Sales Opportunities • Obtaining Materials / Goods / Equipment Quotes • Attend Health & Safety Meetings • Support Marketing Campaigns & Digital Media Experience required for the role • Computer Literate • Well Organised • Good & Clear Communicator • Team Player • Good Planner • Good Leader / Strong People Skills • Flexible Please send your CV to (url removed) or apply to this advert.

IT Support Technician Hours: 9am 5.30pm, hybrid working available min 3 days in the office Our client is looking for a Service Desk Technician to join their team in Barnsley You ll provide 1st/2nd line support as part of an IT Service Desk, in addition to maintaining systems, software and infrastructure functions to ensure a professional and efficient service is delivered. You ll also provide support to both onsite staff and offsite users via remote access tools and 1st line support to client facing portals. If you re looking for a role with lots of learning opportunities then this could be the ideal next move for you! What you'll be doing: Performing 1st/2nd line support and escalating to 3rd line support where necessary, and working effectively as part of a Service Desk team Prioritising incoming requests via the ticketing system, categorising and logging issues accordingly. Ensuring Service Level Agreements (SLA s) are met, and tickets are completed within target Actively troubleshooting problems/issues to provide end user resolution Demonstrating excellent customer service skills when assisting users in a professional and approachable manner and being able to empathise with user issues Supporting IT services within the business and across multiple remote worker locations Providing support to the wider IT & Change team for ongoing IT initiatives and projects Qualifications Who we're looking for: Some general technology knowledge in areas such as Windows 10/11, Microsoft 365, One Drive, SharePoint, Teams, Intune, Azure AD/Active Directory, Exchange An understanding of all major elements of the IT infrastructure including networking, infrastructure, telephony, operating systems, application servers, firewalls, and mobile devices 1st & 2nd Line Service Desk experience would be useful - minimum 2 years Excellent customer service skills, the ability to build rapport and sympathise with end users with a confident telephone manner. You ll also be adept in managing multiple concurrent streams of work, managing all within time and resource constraints