Summary Job Description Do you have experience in a collections or sales role and are wanting to develop your career? Are you looking for a shift that offers free weekends? Do you want to take advantage of working in a hybrid environment with the opportunity to work from home for part of the week? If the answer is yes, read on to learn more about your next role. We're Lowell, and we have a mission to make credit work better for all. We are one of the Europe's leading credit management companies, we're based in Yorkshire, and have offices across Europe. We buy debts from lots of different companies in all kinds of sectors and help our customers pay off that debt in practical and affordable ways, without adding to it. Every year, we help thousands of people take control of their debts we understand that every person's situation is different. They say it's good to talk - and we couldn't agree more, because that's how we help our customers and as a Customer Solutions Associate, a pivotal role in our busy contact centre, you'll speak to customers and help to find an individual solution for them by understanding their needs. Some of our Customers are in vulnerable situations, and you'll be there to help them find the right way forward - whether that's agreeing a repayment plan or directing them to free debt advice, .Handling customer interactions via our different service channels - to start with this will be both inbound and outbound calls however we also service our customers via Email and Live Chat, our focus is finding the best outcome for every customer. You'll do this whilst working to targets and KPIs. So are you able to work towards KPI's in a call centre environment, and are you resilient and adaptable to change,? Do you have experience in a collections or sales environment? Most importantly, do you want to support customers out of debt? If the answer is yes, apply today. An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, can contribute to our goal to make credit work better for all. Our strength is in our people. So, at Lowell you're entitled to: A starting salary of from £22,000 A discretionary annual bonus for a job well done 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you. We are committed to a hybrid working environment, where we will ask you to work in our Leeds office once per week (LS10), which has the benefit of free parking and the rest of the time you'd be working from home, fully equipped with everything you'll need to be successful. 28 days holiday plus public holidays with option to purchase up to an additional 5 days Life assurance & Group income protection A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities. Wellbeing support and a programme of webinars and classes geared towards mindfulness. We believe our greatest assets are our people and we're keen to develop people who want to make a difference. Are you interested in joining our fantastic team of people at Lowell? Take the next step and apply today
Dec 20, 2022
Full time
Summary Job Description Do you have experience in a collections or sales role and are wanting to develop your career? Are you looking for a shift that offers free weekends? Do you want to take advantage of working in a hybrid environment with the opportunity to work from home for part of the week? If the answer is yes, read on to learn more about your next role. We're Lowell, and we have a mission to make credit work better for all. We are one of the Europe's leading credit management companies, we're based in Yorkshire, and have offices across Europe. We buy debts from lots of different companies in all kinds of sectors and help our customers pay off that debt in practical and affordable ways, without adding to it. Every year, we help thousands of people take control of their debts we understand that every person's situation is different. They say it's good to talk - and we couldn't agree more, because that's how we help our customers and as a Customer Solutions Associate, a pivotal role in our busy contact centre, you'll speak to customers and help to find an individual solution for them by understanding their needs. Some of our Customers are in vulnerable situations, and you'll be there to help them find the right way forward - whether that's agreeing a repayment plan or directing them to free debt advice, .Handling customer interactions via our different service channels - to start with this will be both inbound and outbound calls however we also service our customers via Email and Live Chat, our focus is finding the best outcome for every customer. You'll do this whilst working to targets and KPIs. So are you able to work towards KPI's in a call centre environment, and are you resilient and adaptable to change,? Do you have experience in a collections or sales environment? Most importantly, do you want to support customers out of debt? If the answer is yes, apply today. An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, can contribute to our goal to make credit work better for all. Our strength is in our people. So, at Lowell you're entitled to: A starting salary of from £22,000 A discretionary annual bonus for a job well done 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you. We are committed to a hybrid working environment, where we will ask you to work in our Leeds office once per week (LS10), which has the benefit of free parking and the rest of the time you'd be working from home, fully equipped with everything you'll need to be successful. 28 days holiday plus public holidays with option to purchase up to an additional 5 days Life assurance & Group income protection A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities. Wellbeing support and a programme of webinars and classes geared towards mindfulness. We believe our greatest assets are our people and we're keen to develop people who want to make a difference. Are you interested in joining our fantastic team of people at Lowell? Take the next step and apply today
Summary At Lowell, we know that our customers need to trust us completely. This means we need to be transparent, helpful, and honest, in all our communications, so we are looking for a fantastic Legal Recoveries Associate to help us put our customers first. If you are passionate about Customer Service and you enjoy helping people who are in financial difficulties then we would love you to be part of our TOP performing Legal Recoveries team! Our offices are based in LS10 1AB, working Hybrid from the office and home, with an attractive salary to match. Starting salary £22,000 So that's us, now let's talk about your role: Job Description As a Legal Recoveries Associate you will be offering affordable repayment plans in conjunction with litigation processes to customers whose accounts have fallen into arrears, so you'll really be able to empathise and understand each customers' unique circumstances. You'll go the extra mile to help our customers, and regularly review their situation to ensure payment arrangements are still suitable and affordable. Clear and confident communication will be a huge part of your role, as you'll be handling inbound and outbound calls, answering queries, and ensuring you're offering the best solution to our customers. This role would suit candidates who have 6 months+ experience within customer facing roles. Progression opportunities We believe our greatest assets are our people, and we are really invested in our people's future and development. Lowell has a strong track record of sustainable growth, and we offer many internal move opportunities to those individuals who want to further their career. What do you need to bring to our team? • Excellent listening skills with the ability to empathise • Time management and organisational skills • Superb interpersonal and communication skills • Ability to work successfully with others in a team environment • Proven ability to work using own initiative, without supervision • High personal and work standards, excellent attention to detail and accuracy • Intermediate level of computer literacy • Ability to ensure that data is processed correctly and kept confidential at all times How we say thank you? An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neuro diversity, or disability status, can contribute to our goal to make credit work better for all. Our strength is in our people so in addition to a great culture you'll also get: An annual bonus for a job well done Life assurance, Private Medical Assurance & Group income protection 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you. A fantastic 28 days holiday with the option to purchase up to 5 more (plus 8 bank holidays on top) A phenomenal culture with more little perks along the way including flexible working, family leave and recognition awards. Mental health support, including THRIVE sessions, trained support officers, and occasional webinars and classes geared towards mindfulness. At Lowell this doesn't end there, when you're performing your best, or living our values. So we make sure that once you get here, you'll still be going places. Are you our new Legal Recoveries Associate? Take the next step and apply!
Dec 20, 2022
Full time
Summary At Lowell, we know that our customers need to trust us completely. This means we need to be transparent, helpful, and honest, in all our communications, so we are looking for a fantastic Legal Recoveries Associate to help us put our customers first. If you are passionate about Customer Service and you enjoy helping people who are in financial difficulties then we would love you to be part of our TOP performing Legal Recoveries team! Our offices are based in LS10 1AB, working Hybrid from the office and home, with an attractive salary to match. Starting salary £22,000 So that's us, now let's talk about your role: Job Description As a Legal Recoveries Associate you will be offering affordable repayment plans in conjunction with litigation processes to customers whose accounts have fallen into arrears, so you'll really be able to empathise and understand each customers' unique circumstances. You'll go the extra mile to help our customers, and regularly review their situation to ensure payment arrangements are still suitable and affordable. Clear and confident communication will be a huge part of your role, as you'll be handling inbound and outbound calls, answering queries, and ensuring you're offering the best solution to our customers. This role would suit candidates who have 6 months+ experience within customer facing roles. Progression opportunities We believe our greatest assets are our people, and we are really invested in our people's future and development. Lowell has a strong track record of sustainable growth, and we offer many internal move opportunities to those individuals who want to further their career. What do you need to bring to our team? • Excellent listening skills with the ability to empathise • Time management and organisational skills • Superb interpersonal and communication skills • Ability to work successfully with others in a team environment • Proven ability to work using own initiative, without supervision • High personal and work standards, excellent attention to detail and accuracy • Intermediate level of computer literacy • Ability to ensure that data is processed correctly and kept confidential at all times How we say thank you? An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neuro diversity, or disability status, can contribute to our goal to make credit work better for all. Our strength is in our people so in addition to a great culture you'll also get: An annual bonus for a job well done Life assurance, Private Medical Assurance & Group income protection 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you. A fantastic 28 days holiday with the option to purchase up to 5 more (plus 8 bank holidays on top) A phenomenal culture with more little perks along the way including flexible working, family leave and recognition awards. Mental health support, including THRIVE sessions, trained support officers, and occasional webinars and classes geared towards mindfulness. At Lowell this doesn't end there, when you're performing your best, or living our values. So we make sure that once you get here, you'll still be going places. Are you our new Legal Recoveries Associate? Take the next step and apply!
Summary Job Description Are you looking for a role that will offer you work life balance as well as the opportunity to develop a career. Do you want to take advantage of working in a hybrid environment, with working hours of 9.30am -2.30pm Monday to Friday? Do you want your next role to provide you with the satisfaction of helping people take control of their debt? then read on to learn about your next role. We're Lowell, and we have a mission to make credit work better for all. We are one of the Europe's leading credit management companies, we're based in Yorkshire, and have offices across Europe. We buy debts from lots of different companies in all kinds of sectors and help our customers pay off that debt in practical and affordable ways, without adding to it. Every year, we help thousands of people take control of their debts we understand that every person's situation is different. They say it's good to talk - and we couldn't agree more, because that's how we help our customers and as a Customer Solutions Associate, a pivotal role in our busy contact centre, you'll speak to customers and help to find an individual solution for them by understanding their needs. Some of our Customers are in vulnerable situations, and you'll be there to help them find the right way forward - whether that's agreeing a repayment plan or directing them to free debt advice, .Handling customer interactions via our different service channels - to start with this will be both inbound and outbound calls however we also service our customers via Email and Live Chat, our focus is finding the best outcome for every customer. You'll do this whilst working to targets and KPIs. So are you able to work towards KPI's in a call centre environment, and are you resilient and adaptable to change,? Most importantly, do you want to support customers out of debt? If the answer is yes, apply today. An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, can contribute to our goal to make credit work better for all. Our strength is in our people. So, at Lowell you're entitled to: A starting salary of from £22,000 A discretionary annual bonus for a job well done 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you. We are committed to a hybrid working environment, where we will ask you to work in our Leeds office once per week (LS10), which has the benefit of free parking and the rest of the time you'd be working from home, fully equipped with everything you'll need to be successful. 28 days holiday plus public holidays with option to purchase up to an additional 5 days Life assurance & Group income protection A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities. Wellbeing support and a programme of webinars and classes geared towards mindfulness. We believe our greatest assets are our people and we're keen to develop people who want to make a difference. Are you interested in joining our fantastic team of people at Lowell? Take the next step and apply today
Dec 20, 2022
Full time
Summary Job Description Are you looking for a role that will offer you work life balance as well as the opportunity to develop a career. Do you want to take advantage of working in a hybrid environment, with working hours of 9.30am -2.30pm Monday to Friday? Do you want your next role to provide you with the satisfaction of helping people take control of their debt? then read on to learn about your next role. We're Lowell, and we have a mission to make credit work better for all. We are one of the Europe's leading credit management companies, we're based in Yorkshire, and have offices across Europe. We buy debts from lots of different companies in all kinds of sectors and help our customers pay off that debt in practical and affordable ways, without adding to it. Every year, we help thousands of people take control of their debts we understand that every person's situation is different. They say it's good to talk - and we couldn't agree more, because that's how we help our customers and as a Customer Solutions Associate, a pivotal role in our busy contact centre, you'll speak to customers and help to find an individual solution for them by understanding their needs. Some of our Customers are in vulnerable situations, and you'll be there to help them find the right way forward - whether that's agreeing a repayment plan or directing them to free debt advice, .Handling customer interactions via our different service channels - to start with this will be both inbound and outbound calls however we also service our customers via Email and Live Chat, our focus is finding the best outcome for every customer. You'll do this whilst working to targets and KPIs. So are you able to work towards KPI's in a call centre environment, and are you resilient and adaptable to change,? Most importantly, do you want to support customers out of debt? If the answer is yes, apply today. An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, can contribute to our goal to make credit work better for all. Our strength is in our people. So, at Lowell you're entitled to: A starting salary of from £22,000 A discretionary annual bonus for a job well done 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you. We are committed to a hybrid working environment, where we will ask you to work in our Leeds office once per week (LS10), which has the benefit of free parking and the rest of the time you'd be working from home, fully equipped with everything you'll need to be successful. 28 days holiday plus public holidays with option to purchase up to an additional 5 days Life assurance & Group income protection A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities. Wellbeing support and a programme of webinars and classes geared towards mindfulness. We believe our greatest assets are our people and we're keen to develop people who want to make a difference. Are you interested in joining our fantastic team of people at Lowell? Take the next step and apply today
Summary Job Description Do you have experience in a collections or sales role and are wanting to develop your career? Are you looking for a shift that offers free weekends? Do you want to take advantage of working in a hybrid environment with the opportunity to work from home for part of the week? If the answer is yes, read on to learn more about your next role. We're Lowell, and we have a mission to make credit work better for all. We are one of the Europe's leading credit management companies, we're based in Yorkshire, and have offices across Europe. We buy debts from lots of different companies in all kinds of sectors and help our customers pay off that debt in practical and affordable ways, without adding to it. Every year, we help thousands of people take control of their debts we understand that every person's situation is different. They say it's good to talk - and we couldn't agree more, because that's how we help our customers and as a Customer Solutions Associate, a pivotal role in our busy contact centre, you'll speak to customers and help to find an individual solution for them by understanding their needs. Some of our Customers are in vulnerable situations, and you'll be there to help them find the right way forward - whether that's agreeing a repayment plan or directing them to free debt advice, .Handling customer interactions via our different service channels - to start with this will be both inbound and outbound calls however we also service our customers via Email and Live Chat, our focus is finding the best outcome for every customer. You'll do this whilst working to targets and KPIs. So are you able to work towards KPI's in a call centre environment, and are you resilient and adaptable to change,? Do you have experience in a collections or sales environment? Most importantly, do you want to support customers out of debt? If the answer is yes, apply today. An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, can contribute to our goal to make credit work better for all. Our strength is in our people. So, at Lowell you're entitled to: A starting salary of from £22,000 A discretionary annual bonus for a job well done 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you. We are committed to a hybrid working environment, where we will ask you to work in our Leeds office once per week (LS10), which has the benefit of free parking and the rest of the time you'd be working from home, fully equipped with everything you'll need to be successful. 28 days holiday plus public holidays with option to purchase up to an additional 5 days Life assurance & Group income protection A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities. Wellbeing support and a programme of webinars and classes geared towards mindfulness. We believe our greatest assets are our people and we're keen to develop people who want to make a difference. Are you interested in joining our fantastic team of people at Lowell? Take the next step and apply today
Dec 20, 2022
Full time
Summary Job Description Do you have experience in a collections or sales role and are wanting to develop your career? Are you looking for a shift that offers free weekends? Do you want to take advantage of working in a hybrid environment with the opportunity to work from home for part of the week? If the answer is yes, read on to learn more about your next role. We're Lowell, and we have a mission to make credit work better for all. We are one of the Europe's leading credit management companies, we're based in Yorkshire, and have offices across Europe. We buy debts from lots of different companies in all kinds of sectors and help our customers pay off that debt in practical and affordable ways, without adding to it. Every year, we help thousands of people take control of their debts we understand that every person's situation is different. They say it's good to talk - and we couldn't agree more, because that's how we help our customers and as a Customer Solutions Associate, a pivotal role in our busy contact centre, you'll speak to customers and help to find an individual solution for them by understanding their needs. Some of our Customers are in vulnerable situations, and you'll be there to help them find the right way forward - whether that's agreeing a repayment plan or directing them to free debt advice, .Handling customer interactions via our different service channels - to start with this will be both inbound and outbound calls however we also service our customers via Email and Live Chat, our focus is finding the best outcome for every customer. You'll do this whilst working to targets and KPIs. So are you able to work towards KPI's in a call centre environment, and are you resilient and adaptable to change,? Do you have experience in a collections or sales environment? Most importantly, do you want to support customers out of debt? If the answer is yes, apply today. An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, can contribute to our goal to make credit work better for all. Our strength is in our people. So, at Lowell you're entitled to: A starting salary of from £22,000 A discretionary annual bonus for a job well done 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you. We are committed to a hybrid working environment, where we will ask you to work in our Leeds office once per week (LS10), which has the benefit of free parking and the rest of the time you'd be working from home, fully equipped with everything you'll need to be successful. 28 days holiday plus public holidays with option to purchase up to an additional 5 days Life assurance & Group income protection A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities. Wellbeing support and a programme of webinars and classes geared towards mindfulness. We believe our greatest assets are our people and we're keen to develop people who want to make a difference. Are you interested in joining our fantastic team of people at Lowell? Take the next step and apply today
