Collections Strategy Analyst - 12 Month Fixed Term contract. Location: Thorpe Park , Leeds, Hybrid working. Join us as a Collections Strategy Analyst! Looking for a role where you can shape real impact? In this position, you'll design and deploy smart, data driven collections strategies that link directly to our scorecard models-making sure each approach lands effectively across the right customer and account groups. You'll dig into performance, constantly assessing cost and collections outcomes, while running champion-challenger tests using tools like SAS and SQL to uncover what truly works. From analysing contact channel performance to spotting opportunities to eliminate waste, digitise processes or simplify the journey, you'll help drive continuous improvement every day. You'll also work closely with our Omni Channel Manager to bring new strategies to life, support automated solutions, and maintain a strong control environment-ensuring everything we do is compliant, efficient, and delivering great customer outcomes. What we are looking for: You'll have strong analytical capabilities using SAS or SQL and any other analytics packages Experience of deploying collections and customer strategies with continuous improvements delivery through data driven insights and well-constructed trials would be desirable Experience of translating complex business processes and data insights into simple views and language Strong customer and commercial awareness Influencing change through senior stakeholder management experience is a must have Experience of Lean and Agile principles would be desirable. If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for. What you'll get: A discretionary annual bonus to reward your impact 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover. Hybrid working for the best of both worlds-collaboration and focus. Free onsite parking , saving you time and money. Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most. Peace of mind with life assurance that supports your loved ones, no matter what. A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best. Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you. So, who are we? We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the third-year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times. Ready to join us? At Lowell, we're committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed. Apply today and bring your analytical mindset, curiosity, and drive to a team where your ideas genuinely influence how we work. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you.
Jul 28, 2026
Seasonal
Collections Strategy Analyst - 12 Month Fixed Term contract. Location: Thorpe Park , Leeds, Hybrid working. Join us as a Collections Strategy Analyst! Looking for a role where you can shape real impact? In this position, you'll design and deploy smart, data driven collections strategies that link directly to our scorecard models-making sure each approach lands effectively across the right customer and account groups. You'll dig into performance, constantly assessing cost and collections outcomes, while running champion-challenger tests using tools like SAS and SQL to uncover what truly works. From analysing contact channel performance to spotting opportunities to eliminate waste, digitise processes or simplify the journey, you'll help drive continuous improvement every day. You'll also work closely with our Omni Channel Manager to bring new strategies to life, support automated solutions, and maintain a strong control environment-ensuring everything we do is compliant, efficient, and delivering great customer outcomes. What we are looking for: You'll have strong analytical capabilities using SAS or SQL and any other analytics packages Experience of deploying collections and customer strategies with continuous improvements delivery through data driven insights and well-constructed trials would be desirable Experience of translating complex business processes and data insights into simple views and language Strong customer and commercial awareness Influencing change through senior stakeholder management experience is a must have Experience of Lean and Agile principles would be desirable. If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for. What you'll get: A discretionary annual bonus to reward your impact 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover. Hybrid working for the best of both worlds-collaboration and focus. Free onsite parking , saving you time and money. Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most. Peace of mind with life assurance that supports your loved ones, no matter what. A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best. Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you. So, who are we? We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the third-year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times. Ready to join us? At Lowell, we're committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed. Apply today and bring your analytical mindset, curiosity, and drive to a team where your ideas genuinely influence how we work. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you.
Senior/External Reporting Managers Location: Thorpe Park , Leeds, Hybrid working. We're looking for a number of roles in our Group Finance External Reporting team, Senior External Reporting Managers and External Reporting Managers. You'll help deliver high-quality external and statutory reporting across a complex, multi-entity European business. In these roles, you'll play a key part in supporting the external audit process and acting as a go-to expert on technical accounting matters, while helping to strengthen our financial control and governance framework. You'll work closely with senior stakeholders, lead a small team, and sit right at the heart of financial reporting-advising the business on complex accounting issues and driving continuous improvement. This role is an exciting opportunity to be part of our journey as we continue to evolve and enhance our external reporting capability within Group Finance. What we are looking for: Qualified finance professional with strong technical expertise in external reporting, including IFRS and Group consolidation experience Commercially aware and comfortable operating in a complex, fast-paced, multi-entity European environment Confident advising on complex accounting issues, challenging treatments, and ensuring consistency across the Group Strong communicator with the ability to influence senior stakeholders and external auditors, translating technical guidance into clear business outcomes Proven experience leading or developing finance professionals, creating a high-performing and engaged team Proactive, detail-oriented and resilient, with a focus on continuous improvement, strong controls, and delivering to tight deadlines If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for. What you'll get: A discretionary annual bonus to reward your impact 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover. Hybrid working for the best of both worlds-collaboration and focus. Free onsite parking , saving you time and money. Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most. Peace of mind with life assurance that supports your loved ones, no matter what. A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best. Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you. So, who are we? We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the second-year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times. Ready to join us? At Lowell, we're committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed. Apply today and lead the story behind the numbers. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you.
May 21, 2026
Full time
Senior/External Reporting Managers Location: Thorpe Park , Leeds, Hybrid working. We're looking for a number of roles in our Group Finance External Reporting team, Senior External Reporting Managers and External Reporting Managers. You'll help deliver high-quality external and statutory reporting across a complex, multi-entity European business. In these roles, you'll play a key part in supporting the external audit process and acting as a go-to expert on technical accounting matters, while helping to strengthen our financial control and governance framework. You'll work closely with senior stakeholders, lead a small team, and sit right at the heart of financial reporting-advising the business on complex accounting issues and driving continuous improvement. This role is an exciting opportunity to be part of our journey as we continue to evolve and enhance our external reporting capability within Group Finance. What we are looking for: Qualified finance professional with strong technical expertise in external reporting, including IFRS and Group consolidation experience Commercially aware and comfortable operating in a complex, fast-paced, multi-entity European environment Confident advising on complex accounting issues, challenging treatments, and ensuring consistency across the Group Strong communicator with the ability to influence senior stakeholders and external auditors, translating technical guidance into clear business outcomes Proven experience leading or developing finance professionals, creating a high-performing and engaged team Proactive, detail-oriented and resilient, with a focus on continuous improvement, strong controls, and delivering to tight deadlines If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for. What you'll get: A discretionary annual bonus to reward your impact 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover. Hybrid working for the best of both worlds-collaboration and focus. Free onsite parking , saving you time and money. Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most. Peace of mind with life assurance that supports your loved ones, no matter what. A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best. Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you. So, who are we? We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the second-year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times. Ready to join us? At Lowell, we're committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed. Apply today and lead the story behind the numbers. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you.
Legal Recoveries Associate Salary : From 25,165 depending on experience, raising to 26,200 after 12 months when you're fully performing in role, plus a quarterly performance related bonus of up to 20% Location: Leeds, Thorpe Park, Hybrid Shifts: Hours between 9.00am - 6.45pm, including a 1 in 4 Saturday rotation (9.00am-1.00pm). Start dates: Looking for a new start? We have a start date in June with assessment centres running across April and May. Join us as a Legal Recoveries Associate in our Litigation department, this means working together to navigate our customers' journey and bring people back to financial health. Working towards KPI's, you'll speak to customers over the telephone about their accounts, taking time to fully understand each customer's situation to help them find the right way forward. Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you'll also help with any queries and conduct regular reviews to ensure payments are still suitable. The role can be challenging as some customers may be in vulnerable situations, but you can make a real impact on peoples' lives. What we are looking for: Enthusiasm, passion , and dedication. Resilience and adaptability to change. Strong communication skills A desire to help each customer in the most compassionate way. The ability to motivate yourself to achieve your goals every day. Ideally you would have a customer service experience and if your background is in sales, retail or any kind of customer facing role then you could be the one we're looking for! If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for. What you'll get: A performance related quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings. A discretionary annual bonus for a job well done, earn up to 10% of your annual salary. 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover. Hybrid working for the best of both worlds-collaboration and focus. Free onsite parking , saving you time and money. Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most. Peace of mind with life assurance that supports your loved ones, no matter what. A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best. Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you. So, who are we? We're Overdales Legal. Regulated by the SRA, we're one of the largest providers of specialist debt Litigation services in the UK. We're a proud member of Lowell Group. We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the second-year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times. Ready to join us? At Lowell, we're committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed. Apply today -be part of something meaningful. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you.
May 08, 2026
Full time
Legal Recoveries Associate Salary : From 25,165 depending on experience, raising to 26,200 after 12 months when you're fully performing in role, plus a quarterly performance related bonus of up to 20% Location: Leeds, Thorpe Park, Hybrid Shifts: Hours between 9.00am - 6.45pm, including a 1 in 4 Saturday rotation (9.00am-1.00pm). Start dates: Looking for a new start? We have a start date in June with assessment centres running across April and May. Join us as a Legal Recoveries Associate in our Litigation department, this means working together to navigate our customers' journey and bring people back to financial health. Working towards KPI's, you'll speak to customers over the telephone about their accounts, taking time to fully understand each customer's situation to help them find the right way forward. Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you'll also help with any queries and conduct regular reviews to ensure payments are still suitable. The role can be challenging as some customers may be in vulnerable situations, but you can make a real impact on peoples' lives. What we are looking for: Enthusiasm, passion , and dedication. Resilience and adaptability to change. Strong communication skills A desire to help each customer in the most compassionate way. The ability to motivate yourself to achieve your goals every day. Ideally you would have a customer service experience and if your background is in sales, retail or any kind of customer facing role then you could be the one we're looking for! If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for. What you'll get: A performance related quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings. A discretionary annual bonus for a job well done, earn up to 10% of your annual salary. 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover. Hybrid working for the best of both worlds-collaboration and focus. Free onsite parking , saving you time and money. Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most. Peace of mind with life assurance that supports your loved ones, no matter what. A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best. Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you. So, who are we? We're Overdales Legal. Regulated by the SRA, we're one of the largest providers of specialist debt Litigation services in the UK. We're a proud member of Lowell Group. We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the second-year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times. Ready to join us? At Lowell, we're committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed. Apply today -be part of something meaningful. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you.
Legal Case Administration Team Leader Location: Thorpe Park , Leeds, Hybrid working (1 office day per week). Part time - 22.5 hours per week. Flexible options available. As a Legal Case Administration Team Leader , you'll play a key role in leading our team day to day-supporting their wellbeing, managing performance, and handling any ER matters with care. In this role, you'll keep a close eye on the litigation process, understanding the risks of missed deadlines, while managing correspondence and workstreams across our MI suites. You'll make sure work is allocated effectively, with the right staffing and resources in place to meet our KPIs and service levels. As a people focused leader, you'll coach, develop and cross skill the team through regular one to ones, feedback, performance reviews and ongoing training, always driving quality behaviours and putting improvement plans in place where needed. You'll work closely with the wider business to respond to queries professionally and maintain clear, accurate process documentation. Alongside the Legal Operations Managers, you'll help shape and embed process controls and improvements, ensuring quality output through checks, audits, and strong performance and monitoring frameworks. Above all, you'll champion compliance with regulatory requirements and support the team through change-while being ready to take on any other duties needed to help us deliver exceptional results. What we are looking for: Experience Leading High Performing Teams Demonstrable background in managing high performing teams within an administrative function. Strong Workflow & SLA Management Solid understanding of workflow management, including experience allocating work and overseeing SLAs. Knowledge of Debt Litigation (Desirable) Exposure to or understanding of debt litigation processes. Regulated Environment Experience (Desirable) Experience working within SRA and/or FCA regulated environments. People Centred Leadership Skills Strong communication, active listening, empathy, and emotional intelligence to build trust, rapport, and a positive team environment. Problem Solving & Decision Making Ability Confident in navigating challenges, making sound decisions, and adapting to change in a fast evolving organisation. If you're excited about this role and don't meet every requirement, don't worry. We'd still love to hear from you because your unique perspective could be just what we're looking for. What you'll get: A discretionary annual bonus to reward your impact 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover. Hybrid working for the best of both worlds-collaboration and focus. Free onsite parking , saving you time and money. Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most. Peace of mind with life assurance that supports your loved ones, no matter what. A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best. Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you. So, who are we? We're Overdales Legal. Regulated by the SRA, we're one of the largest providers of specialist debt Litigation services in the UK. We're a proud member of Lowell Group. We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the second year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times. Ready to join us? At Lowell, we're committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed. Apply today and bring your talents to a team that values you for who you are. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you.
May 06, 2026
Full time
Legal Case Administration Team Leader Location: Thorpe Park , Leeds, Hybrid working (1 office day per week). Part time - 22.5 hours per week. Flexible options available. As a Legal Case Administration Team Leader , you'll play a key role in leading our team day to day-supporting their wellbeing, managing performance, and handling any ER matters with care. In this role, you'll keep a close eye on the litigation process, understanding the risks of missed deadlines, while managing correspondence and workstreams across our MI suites. You'll make sure work is allocated effectively, with the right staffing and resources in place to meet our KPIs and service levels. As a people focused leader, you'll coach, develop and cross skill the team through regular one to ones, feedback, performance reviews and ongoing training, always driving quality behaviours and putting improvement plans in place where needed. You'll work closely with the wider business to respond to queries professionally and maintain clear, accurate process documentation. Alongside the Legal Operations Managers, you'll help shape and embed process controls and improvements, ensuring quality output through checks, audits, and strong performance and monitoring frameworks. Above all, you'll champion compliance with regulatory requirements and support the team through change-while being ready to take on any other duties needed to help us deliver exceptional results. What we are looking for: Experience Leading High Performing Teams Demonstrable background in managing high performing teams within an administrative function. Strong Workflow & SLA Management Solid understanding of workflow management, including experience allocating work and overseeing SLAs. Knowledge of Debt Litigation (Desirable) Exposure to or understanding of debt litigation processes. Regulated Environment Experience (Desirable) Experience working within SRA and/or FCA regulated environments. People Centred Leadership Skills Strong communication, active listening, empathy, and emotional intelligence to build trust, rapport, and a positive team environment. Problem Solving & Decision Making Ability Confident in navigating challenges, making sound decisions, and adapting to change in a fast evolving organisation. If you're excited about this role and don't meet every requirement, don't worry. We'd still love to hear from you because your unique perspective could be just what we're looking for. What you'll get: A discretionary annual bonus to reward your impact 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover. Hybrid working for the best of both worlds-collaboration and focus. Free onsite parking , saving you time and money. Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most. Peace of mind with life assurance that supports your loved ones, no matter what. A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best. Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you. So, who are we? We're Overdales Legal. Regulated by the SRA, we're one of the largest providers of specialist debt Litigation services in the UK. We're a proud member of Lowell Group. We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the second year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times. Ready to join us? At Lowell, we're committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed. Apply today and bring your talents to a team that values you for who you are. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you.
