Platform Housing Group

Platform Property Care, part of Platform Housing Group, is seeking a Lead Gas Engineer to provide technical expertise and leadership across our gas servicing operations in Derbyshire. This mobile role involves resolving complex repairs, gaining access to properties, mentoring colleagues, and ensuring safe, compliant services. Essential qualifications include ACS tickets (CCN1, CENWAT, CKR1, HTR1, MET1, CPA1), an NVQ Level in Plumbing, Heating, Ventilation, and an Unvented hot water

Platform Property Care, part of Platform Housing Group, seeks a Lead Gas Engineer to oversee complex gas servicing across Derbyshire. You will mentor peers, resolve challenging cases, and ensure safe, compliant service delivery in customers' homes. The role requires ACS qualifications, driving licence and DBS check, with a mobile working pattern and a strong focus on first-time fix rates and customer care.

Platform Property Care, part of Platform Housing Group, is seeking a Lead Gas Engineer to provide technical leadership across our gas servicing operations in Birmingham and the West Midlands. You will resolve complex repairs, gain access to properties, and mentor team members to deliver safe, efficient, customer focused services. Reporting to the Heating Service Delivery Manager, you'll support appointments with flexible hours and lead on technical best practices.

Lead locally. Deliver quality. Put customers at the heart of every repair. Platform Property Care are looking for a passionate and experienced Responsive Repairs Area Manager/ Delivery Manager to lead a team of multi-skilled trade operatives delivering safe, efficient, and customer-focused property repairs and maintenance services in Worcester City. This is your opportunity to make a real difference-ensuring every customer experience reflects our values of care, consistency, and accountability. Why this role matters Reporting to the Localities Operations Manager, you'll ensure day-to-day operations run smoothly by driving performance, supporting your team's development, maintaining compliance with regulatory and health and safety standards, and delivering an excellent customer experience. You'll be the vital link between our operating model and frontline delivery, using data, insight, and local knowledge to drive continuous improvement and proactively resolve issues before they escalated. With customers and our values at the heart of every decision, you'll build trust and deliver a property repairs and maintenance service that reflects what matters most to the people who live in our homes. Success in this role will depend on your ability to collaborate closely with colleagues across Housing Operations, Neighbourhoods, Commercial, and Asset teams to deliver a seamless, locality-based service that meets both operational objectives and customer expectations. You'll lead a team of 14 Multi Skilled Trades Operatives, supported by a Scheduler and a Planner. The Worcester locality is one of our most dynamic and densely populated patches, covering just six square miles and serving around 7,000 properties. With approximately 20,000 repairs completed in the area each year, this is a fast paced role that offers the opportunity to make a significant impact for both customers and colleagues. What You'll Be Doing Lead day-to-day delivery of property repairs and maintenance services, ensuring safety, quality, and efficiency. Champion a customer-first approach, taking ownership of service delivery and resolving customer concerns before they escalated. Manage team performance through coaching, 1:1s, and development using tools like the Multi Skill Framework. Ensure compliance with HSEQ and regulatory standards. Make informed local decisions aligned with customer needs, compliance requirements and value-for-money goals. Collaborate across teams and with contractors to deliver joined-up services. Promote sustainability goals and responsible resource use. Support change by communicating clearly, building resilience and helping the team adapt. Monitor team activity against budgets and KPIs, escalating risks and opportunities to your Localities Operations Manager. What You'll Bring Strong technical knowledge of property maintenance and building compliance Up-to-date knowledge of Awaab's Law, Health & Safety legislation, Decent Homes Standard, and HHSRS Proven experience in leading teams within a Housing or Construction environment and driving service improvements in responsive repairs, voids maintenance or both A collaborative, inclusive leadership style with a focus on coaching and development Confidence in using digital systems and promoting data best practices CIH Level 3 qualification would be desirable How We'll Measure Success 95% of repairs completed within target 85% first-time fix rate 95% customer satisfaction with repairs and estates High employee engagement and low voluntary turnover Delivery of improvements, cost-efficiency, and sustainability outcomes Why join us now This is more than a management role. It's an opportunity to shape local service delivery, lead a high performing team, and make a real difference to the customers who live in our homes. As Platform Property Care continues to evolve, you'll play a key role in embedding our operating model, driving service excellence, and ensuring we deliver safe, efficient, and customer-focused repairs and maintenance services across your locality. This role involves regular travel across your locality, so a full UK driving licence is essential. As this is a customer facing role, a DBS check will be required as part of our pre-employment vetting process. This role is locality based, covering Worcester City, so you will need to live in or close to Worcester. What We Offer Up to £50,468 per annum Van with fuel card 28 days annual leave (plus bank holidays) with the opportunity to buy/ sell up to 5 days extra per year. Family friendly policiesincluding generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave Medicash membership for all employees which includes access to an employee assistanceprogramme, discounted gym membership and exclusive discounts Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapiesand more Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions) Learning and Development opportunities Salary sacrifice electric vehicle scheme Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers Please note previous applications submitted within the last 3 months will not be considered again.

Platform Property Care, part of Platform Housing Group, seeks an experienced Responsive Repairs Area Manager to lead 14 multi-skilled operatives in Worcester. You'll drive safe, efficient, customer-focused repairs and maintenance while managing performance and compliance, with travel across the Worcester locality and DBS pre-employment checks. The role emphasizes coaching, data-driven service improvements, and collaboration with Housing Operations, Neighbourhoods, Commercial, and Asset teams to

Platform Property Care is seeking a Lead Gas Engineer to provide technical leadership across our gas servicing operations in Market Harborough and surrounding areas. You will resolve complex repairs, gain access to properties, and support field teams with a flexible approach. The role reports to the Heating Service Delivery Manager and emphasizes safe, compliant services, customer empathy, and sharing expertise to raise team performance.

Platform Property Care in Lincolnshire is seeking a Lead Engineer to provide technical leadership across gas servicing operations and mentor colleagues to resolve complex repairs while ensuring safe, compliant services. The role is mobile across Lincolnshire; a valid UK driving licence and DBS check are required. We value customer focus, problem-solving, and continuous improvement. This is a practical, customer-facing position with a strong impact on service quality.