Devonshire Appointments

Job Overview An opportunity has become available for a Manual Mail Operator to join one of many Paragon manufacturing sites across the UK, based in Wymondham. The site specialises in production of outbound and inbound document services. The site contains printing, mailing and warehousing capability for the purposes of outbound mail and postal receipt, scanning and document storage for the purposes of inbound mail. In addition, Production Services, Finance and IT functions reside on the site. Both Inbound and Outbound operations provide services for multiple customers. Working as part of a team in a production environment, this role will be to provide early morning support and preparation of the working area for the enclosing team. Hours: 35 hours per week, Mon-Fri - 8am to 4pm Or 6am to 2pm Key Responsibilities: To manually fulfil envelopes with pre-printed letters and associated marketing and compliance material in preparation for collection to the sealing and despatch area. You will book out this work using the Prod MI system. To ensure that all work allocated to you is completed in a timely manner. To be responsible for keeping an accurate record of your activities on Prod MI. To notify the stock runner of any stock that is required. To be responsible for ensuring all work is sealed and readied for despatch to the correct mail service providers (Royal Mail, UK Mail, Whistl, etc). Ensuring all work is taken to the warehouse in time for mail collection. To be responsible for completing any late work in time for the last despatch at 18:00. To return any unused stock to its correct location on the production floor. Adherence to quality and output targets and show an all-round willingness to complete other tasks as requested Skills and Attributes we are looking for You will need basic PC skills to be able to check stock and book out work on the Prod MI system. Excellent attention to detail Experience of working to tight deadlines Mailroom experience would be beneficial Team Player but able to work on own initiative Self-motivated, organised with an SLA focus Effective Communicator and Delegator Benefits include Become part of a positive culture led site with a focus on employee engagement and an inclusive environment; Employee Benefits Platform Career progression opportunties Reimbursements Bupa Cash Plan Electric Vehicle Scheme Cycle to work Scheme Financial Health Check Wellbeing, Legal, Personal finance support Employee Assistance Programme Charity initatives and various events throughout the year Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.

Job Overview We have a fantastic opportunity for a Litho Print Finisher to join our Paragon Customer Communications site in Dagenham. As a Print Finisher, you will be responsible for ensuring the final stages of the printing process are completed to the highest standards. The site contains printing, mailing and warehousing capability for the production of outbound and inbound document services. Night Shift - 42 hour week, 12 hour shifts from 6pm - 6am Salary negotiable depending on experience This is a permanent role and works on an annualised hour shift pattern Your main duties would include: Operating and maintaining finishing equipment such as guillotines, folders, and binders. Ensuring all printed materials are finished accurately and meet quality standards. Collaborating with the production team to meet tight deadlines Troubleshooting and resolving any issues that arise during the finishing process. Adhere to all defined standards and processes with an SLA focus Take appropriate responsibility for maintaining health & safety standards in the team Skills and Attributes we are looking for Proven industry experience in print finishing A working knowledge and practical experience with various finishing equipment would be desirable Experience with Cutting, Folding, Binding, Stiching would be desirable Experience using Muller Martini - Accuro Litho machines would be beneficial Self-motivated, organised and customer focused with a willingness to learn Team Player but able to work on own initiative Committed and reliable with excellent timekeeping Experience of working to tight deadlines within a fast paced envrionment Various Employee Benefits included Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.

Job Overview We have a fantastic opportunity for a Litho Print Finisher to join our Paragon Customer Communications site in Dagenham. As a Print Finisher, you will be responsible for ensuring the final stages of the printing process are completed to the highest standards. The site contains printing, mailing and warehousing capability for the production of outbound and inbound document services. Day Shift - 12 hour shifts from 6am - 6pm. 5 days on 1 week, 2 days on 1 week Salary negotiable depending on experience This is a permanent role and works on an annualised hour shift pattern Your main duties would include: Operating and maintaining finishing equipment such as guillotines, folders, and binders. Ensuring all printed materials are finished accurately and meet quality standards. Collaborating with the production team to meet tight deadlines Troubleshooting and resolving any issues that arise during the finishing process. Adhere to all defined standards and processes with an SLA focus Take appropriate responsibility for maintaining health & safety standards in the team Skills and Attributes we are looking for Proven industry experience in print finishing A working knowledge and practical experience with various finishing equipment would be desirable Experience with Cutting, Folding, Binding, Stitching would be desirable Experience using Muller Martini - Accuro Litho machines would be beneficial Self-motivated, organised and customer focused with a willingness to learn Team Player but able to work on own initiative Committed and reliable with excellent timekeeping Experience of working to tight deadlines within a fast paced environment Various Employee Benefits included Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.

Job Overview We have a fantastic opportunity for a Digital Print Operator to join our Paragon Customer Communications site in Dagenham.The Digital Print Operator is responsible for operating and maintaining digital printing equipment to produce a wide range of printed materials. This role requires technical proficiency in handling digital printers, attention to detail, and the ability to troubleshoot issues to ensure the final product meets the quality standards set by the company and client specifications. Day Shift - Mon-Fri between 8:30am - 5:30pm This is a permanent role and works on an annualised hour shift pattern Your main duties would include: Set up and operate various digital printers (e.g., large format printers, digital presses) to produce print jobs as per work orders. Load and adjust media, including paper, vinyl, reels and other substrates, as required for specific jobs. Monitor print jobs for quality and consistency of colour, resolution, and alignment as necessary. Prepare digital files for printing, ensuring they meet the necessary specifications (size, resolution). nspect and verify the quality of printed materials during and after production to ensure accuracy, colour consistency and adherence to client specifications. Perform routine maintenance on digital printing equipment, such as cleaning printheads, replacing inks, and calibrating machines to ensure optimal performance. Work closely with all production teams, department colleagues and client services to ensure job requirements are fully understood and met and communicate any potential delays Adhere to all company safety protocols and procedures to ensure a safe working environment Skills and Attributes we are looking for Proficiency with digital printing software and experience usuing a guillotine operator and perfect binding. Training provided for the right candidate. Understanding of colour theory, printing processes, and file preparation. Ability to troubleshoot and perform basic repairs on digital printing equipment. Ability to stand for extended periods and perform repetitive tasks. Capability to lift and move materials. Manual dexterity to operate machinery and handle small components High level of accuracy and thoroughness in completing tasks. Ability to identify issues and implement effective solutions quickly. Efficiently manage multiple tasks and meet tight deadlines in a fast-paced environment. Various Employee Benefits included Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.

Job Overview We have a fantastic opportunity for a Litho Print Finisher to join our Paragon Customer Communications site in Peterborough. As a Print Finisher, you will be responsible for ensuring the final stages of the printing process are completed to the highest standards. The site contains printing, mailing and warehousing capability for the production of outbound and inbound document services. Day Shift - Monday to Friday, 9am - 5:30pm Salary negotiable depending on experience This is a permanent role and works on an annualised hour shift pattern Your main duties would include: Operating and maintaining finishing equipment such as guillotines, folders, and binders. Ensuring all printed materials are finished accurately and meet quality standards. Collaborating with the production team to meet tight deadlines Troubleshooting and resolving any issues that arise during the finishing process. Adhere to all defined standards and processes with an SLA focus Take appropriate responsibility for maintaining health & safety standards in the team Skills and Attributes we are looking for Proven industry experience in print finishing A working knowledge and practical experience with various finishing equipment would be desirable Experience with Cutting, Folding, Binding, Stitching would be desirable Self-motivated, organised and customer focused with a willingness to learn Team Player but able to work on own initiative Committed and reliable with excellent timekeeping Experience of working to tight deadlines within a fast paced environment Various Employee Benefits included Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.

The Systems Accountant for this Global Omni-Channel Communications Solutions business serves as the vital link between the finance department and technology, ensuring that financial systems are optimally designed, implemented, and maintained. This role focuses on improving financial processes, ensuring data integrity, and delivering actionable insights by leveraging technology solutions. The Systems Accountant collaborates with cross-functional teams to enhance financial operations and streamline reporting. Key Responsibilities: Financial Systems Management: Maintain and oversee the financial systems, ensuring accuracy, efficiency, and compliance. Currently Microsoft Business Central, Blackline and supporting products in the Microsoft product stack. Act as the primary point of contact for system-related issues, troubleshooting, and problem resolution. Collaborate with IT and external vendors for system upgrades, patches, and migrations. Process Optimisation: Analyse current financial workflows and identify opportunities for process improvements. Design and implement automation solutions to enhance efficiency in reporting, budgeting, and forecasting. Data Integrity and Reporting: Ensure data accuracy and integrity within financial systems by developing and enforcing robust validation protocols. Create, maintain, and enhance financial reports, dashboards, and metrics to support decision-making. User Training and Support: Provide training to finance and non-finance staff on using financial systems effectively. Develop user guides, training materials, and system documentation. Project Management: Participate in financial system implementation projects, including requirement gathering, testing, and deployment. Management of ticketing system, defining priorities within the team for break fix items. Compliance and Controls: Ensure systems comply with accounting standards, internal controls, and regulatory requirements. Assist in audits by providing necessary system data and reports. Qualifications and Skills: Professional certification (e.g., CIMA, ACCA) preferred. Proven experience in a similar role, combining accounting and financial systems expertise. Familiarity with ERP systems (preferably Microsoft business central) and financial reporting tools (preferably PowerBi). Strong proficiency in financial software and databases. Advanced Excel skills; experience with managing and mining large volumes of data. Understanding of accounting principles and practices. This is a remote role with UK and possibly Global travel. Devonshire is an equal-opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status. Please note that due to the high volume of responses we receive, only successful applicants will be contacted Salary 61K plus 5K Car Allowance and Private Medical Cover plus standard benefits.

Job Overview We have a fantastic opportunity for a Warehouse Operator to join one of our Paragon Customer Communications manufacturing sites. The site specialises in production of outbound and inbound document services. The site contains printing, mailing and warehousing capability for the purposes of outbound mail and postal receipt, scanning and document storage for the purposes of inbound mail. As a Warehouse Operator, your main duties would include: Loading and unloading goods from vehicles, moving stocks and items of mail packed on pallets or in crates around the storage facility, stacking goods in the correct storage bays, following stock control instructions, checking loads are secure, stacking empty pallets, performing daily equipment checks and where necessary performing other warehouse tasks like picking stock and moving it to the appropriate location on factory floor and dealing with stock returns. Other tasks can include collecting full bins which can range up to 660L sized bins and moving these to our goods yard to dispose of. Disposing of waste can include bailing shredded paper waste or compacting. Forklift Licence Required Basic PC skills will also be required. This is a permanent role and works on an annualised hour shift pattern. NIGHTS SHIFT PATTERN - Week 1 & 2 shift rotation between the hours of 7pm - 7am (12hr shift) Key Responsibilities Adhere to all defined standards and processes with an SLA focus Ensure issues are escalated in timely manner and accurately to the Line Manager Take appropriate responsibility for maintaining health & safety standards in the team Maintain accurate MI records for audit and review purposes Skills and Attributes we are looking for Self-motivated, organised and customer focused Effective Communicator and Delegator with a logical approach Team Player but able to work on own initiative Committed with experience of working to tight deadlines IT Literate & competent in the use of MS Excel Ability to lift and manoeuvre items, such as boxes, of up to 22KG Lifting operations and physical exercises for the course of every shift is 70% PC operations and exercises for the course of every shift is 30% Forklift Licence Required Various Employee Benefits included Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.

As Incident and Problem Manager for this Global o mni-channel communications business, you will be at the heart of the incident management process, with a primary focus on restoring normal service operations as quickly as possible and minimising any adverse impact on business productivity. You will oversee both day-to-day incident management and long-term problem resolution, working closely with technical teams, business stakeholders, and third-party suppliers to ensure the smooth and timely resolution of issues. Key Responsibilities: Incident Management: Restore Normal Service Operations: Act as the primary point of contact for managing major incidents, coordinating efforts between technical resolver teams, third-party suppliers, and key business stakeholders to ensure rapid resolution and minimal business disruption. Communication and Coordination: Provide clear and consistent updates to both internal teams and the business throughout the incident lifecycle. Ensure that all parties are kept informed of progress and resolution timelines. Major Incident Management: Lead the resolution of high-priority incidents, ensuring appropriate resources are mobilised and that actions are taken within agreed timeframes to restore services. Problem Management: Root Cause Analysis: Identify and analyse recurring incidents to determine their root causes. Work with technical teams to implement permanent fixes or effective workarounds that prevent future occurrences. Continuous Improvement: Develop and implement problem management strategies to eliminate the underlying causes of incidents and improve service stability. Prioritisation: Assess and prioritise incidents and problems based on business impact and criticality, ensuring that resources are focused on the most important issues first. Supplier and Stakeholder Management: Supplier Performance Management: Review incident and problem resolution with third-party suppliers, ensuring that service levels and KPIs are met. Highlight areas for improvement and work with suppliers to implement corrective actions where needed. Escalation and Reporting: Monitor service delivery performance against KPIs, providing regular reports to senior management and product owners regarding supplier performance, service disruptions, and major incident trends. Risk and Service Delivery: Risk Mitigation: Evaluate incidents and problems for potential risks to business operations, and work with stakeholders to develop appropriate mitigations. Assist in minimising the risk of incident recurrence and service degradation. SLA Management: Ensure that incidents are managed within agreed SLAs, proactively identifying and escalating potential risks to meeting delivery targets. Support product owners in addressing any risks affecting service delivery. Documentation and Knowledge Management: Documentation: Ensure all incidents and major incidents are thoroughly documented, with troubleshooting steps, service restoration details, and follow-up actions clearly outlined. On-Call Support: Participate in the on-call rota and provide out-of-hours support as required for incident resolution. Process Adherence: Ensure incident and problem management processes are followed according to ITIL best practices and company standards. Key Skills and Experience: ITIL Foundation Certification (required); further ITIL certifications (such as ITIL Intermediate or Expert) would be a distinct advantage. Relevant experience in Incident and Problem Management within a fast-paced IT environment. Experience with incident management tools (e.g., ServiceNow, Jira, BMC Remedy) is preferred. Please note that due to the high volume of responses we receive, only successful applicants will be contacted. Devonshire is an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status. You will be required to participate in an on-call rota and provide out-of-hours support as needed. You can choose to work on-site, hybrid or remote. Salary 50K plus 5K on call allowance

Paralegal Administrator Temporary -8 week contract Monday- Friday Edinburgh - fully office based 14.29ph Job Summary We are seeking a diligent and detail-oriented Paralegal Administrator to join our client on a temporary assignment for 8- weeks. Responsibilities In your role you would be working within the Records management field conducting a physical audit of the contents of thousands of boxes to identify and isolate any original documentation. Experience A recognised qualification in Paralegal Studies or a related field is preferred Previous experience working as a Paralegal, Paralegal Administrator or in a legal environment Strong knowledge of Microsoft Excel Excellent organisational skills with attention to detail Ability to work independently as well as part of a team Please note- you must be available to start immediately. Please note that due to the high volume of responses received, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.

Job Title: Organisational Change Manager Location: FullyRemote Contract: 18-month FTC Purpose of the role In this role you will play a key role in the implementation and embedding of organisational change aspects of projects and change initiatives by increasing employee adoption and usage. You will focus on the people side of change, including changes to business processes, systems and technology. In the first instance, you will use an in-flight Technology project to deliver a framework for organisational change and manage a third-party provider. Role and responsibilities Oversee the development and delivery of change impact and readiness assessments, evaluating results and presenting findings in a logical and easy to understand manner. Define and monitor business readiness including setting go/no go criteria and agreeing levels of acceptance. Activities for ensuring business readiness include running drop-in sessions for users, executive briefing sessions, and on-going stakeholder engagement. Ensure continued buy-in and readiness for change. Build strong relationships with senior leaders and empower them in their role of supporting the acceptance and adoption of change into their spans of control. Undertake stakeholder assessments to provide visibility and buy-in of the change. Establish and coordinate a change network across the business. Equip this group with know-how and empowering them through additional support and training. Act as a key point of contact for users and stakeholders globally within the context of business change. Establish and manage feedback and knowledge mechanisms, collating feedback from front-line users. Involves feeding messages back into solution design, communications and training. Develop and deliver review sessions with a view to seeking operational sign-off. Utilise Communications and Training resource already in place to deliver agreed Communication and Training plans. Work with Project teams to advise on how to integrate business change management activities into the overall project plan. Support the business in establishing changes to existing operational processes, procedures and organisational structure, understanding and publicising the impact of the proposed solution. Key requirements Experience in applying change management knowledge to deliver change activities Experience in supporting the delivery of complex and technical programmes, which have critical importance to organisation objectives. Skills/Key Requirements Proven in depth change management experience using a variety of change management methodologies 5+ years' experience as a Change Manager, managing end to end change 5+ years of experience in project management and resource management Flexible and adaptable with the ability to influence others Builds a sense of team spirit, encouraging shared ownership of objectives, deliverables, issues and solutions Excellent verbal and written communication skills, including facilitation and presentation skills. Confidence with senior stakeholders and excellent stakeholder management skills. Resilience and ability to remain calm in a fast paced, ambiguous and changing environment. Please note that due to the high volume of responses we receive, only successful applicants will be contacted. If you'd like to learn more about this role, please get in touch with Natalie. Please only apply if you have the right to work in the UK. Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status

Technology Service Delivery Manager Position Description Location: On site/Hybrid working (Bristol 3 days' per week) Reports to: Director of Technology Service Delivery Start Date: ASAP Salary: £65-70,000pa Purpose of the role The primary purpose of this role is to ensure the delivery and maintenance of high-quality technology led services into our business sectors by actively leading and implementing Service Management best practice processes & standards across our internal IT and third-party provider. This position will act as a focal point for IT service delivery and support functions and become a primary interface for the business teams for performance metrics and escalations across all IT services hosted and/or supported within the business and third-party supplier. This role will require strong Project Management and planning capability during the initial transition phases. Key Responsibilities • Build and maintain a strong knowledge of the businesses IT services provided, the business sectors you are supporting and the customers they service • Understand IT obligations and the IT roadmap in relation to the business sectors • Build and maintain effective relationships with IT and Business stakeholders • To assist the Director of Technology Service Delivery in identifying and agreeing the businesses IT strategy & Operating Model • To establish IT Service Management processes and toolsets and govern their implementation and utilisation. • Able to display Project Management capabilities and skills in the planning and management of the initial Transition before full-Service commencement. • To implement and continually improve Service Management best practice in accordance with IT Polices and Standards • To take the lead, drive and direct virtual teams in relation to key service management processes such as problem management, transition management and incident management • Ensure that the IT Service Management processes and practices are aligned with the businesses IT strategy • Understand the IT service delivery obligations & SLAs to the business/client and ensure that IT products deliver to these levels • Monitor technology service levels and conduct regular service reviews with senior stakeholders • Support/Drive a Continual Service Improvement Plan for IT services. • To represent Technology Service Management in the agreed Service Reviews and work with colleagues in Supplier Mgt to ensure adherence to contractual terms • Ensure consistent and appropriate service transition for new and changed technology services. • To provide consultancy to customers in the principles of service management where appropriate. • To maintain and manage relationships will all external technology third party suppliers either directly or via internal supply. Skills and Experience Essential Skills: • 3-5 years' Service Management experience in an IT environment • Project Management Skills - Prince 2 desirable • Knowledge of service support and delivery disciplines as defined under ITIL • Experience in customer service and strong customer relationship management skills • Strong knowledge of business systems and process • Excellent Stakeholder Management skills • Commercially focused • Advanced written and verbal communication skills • KPI Management • Experience in managing contractual arrangements with IT Service Providers • Proven ability to multi-task effectively and work under pressure to tight deadlines. • Executive level communication and presentation skills. Please note that due to the high volume of responses we receive, only successful applicants will be contacted. If you'd like to learn more about this role, please get in touch with Natalie. Please only apply if you have the right to work in the UK. Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.

Technology Service Delivery Manager Position Description Location: On site/Hybrid working (Dagenham 2-3 days' per week) Reports to: Director of Technology Service Delivery Start Date: ASAP Temp to Perm Salary: £65-70,000pa Purpose of the role The primary purpose of this role is to ensure the delivery and maintenance of high-quality technology led services into our business sectors by actively leading and implementing Service Management best practice processes & standards across our internal IT and third-party provider. This position will act as a focal point for IT service delivery and support functions and become a primary interface for the business teams for performance metrics and escalations across all IT services hosted and/or supported within the business and third-party supplier. This role will require strong Project Management and planning capability during the initial transition phases. Key Responsibilities • Build and maintain a strong knowledge of the businesses IT services provided, the business sectors you are supporting and the customers they service • Understand IT obligations and the IT roadmap in relation to the business sectors • Build and maintain effective relationships with IT and Business stakeholders • To assist the Director of Technology Service Delivery in identifying and agreeing the businesses IT strategy & Operating Model • To establish IT Service Management processes and toolsets and govern their implementation and utilisation. • Able to display Project Management capabilities and skills in the planning and management of the initial Transition before full-Service commencement. • To implement and continually improve Service Management best practice in accordance with IT Polices and Standards • To take the lead, drive and direct virtual teams in relation to key service management processes such as problem management, transition management and incident management • Ensure that the IT Service Management processes and practices are aligned with the businesses IT strategy • Understand the IT service delivery obligations & SLAs to the business/client and ensure that IT products deliver to these levels • Monitor technology service levels and conduct regular service reviews with senior stakeholders • Support/Drive a Continual Service Improvement Plan for IT services. • To represent Technology Service Management in the agreed Service Reviews and work with colleagues in Supplier Mgt to ensure adherence to contractual terms • Ensure consistent and appropriate service transition for new and changed technology services. • To provide consultancy to customers in the principles of service management where appropriate. • To maintain and manage relationships will all external technology third party suppliers either directly or via internal supply. Skills and Experience Essential Skills: • 3-5 years' Service Management experience in an IT environment • Project Management Skills - Prince 2 desirable • Knowledge of service support and delivery disciplines as defined under ITIL • Experience in customer service and strong customer relationship management skills • Strong knowledge of business systems and process • Excellent Stakeholder Management skills • Commercially focused • Advanced written and verbal communication skills • KPI Management • Experience in managing contractual arrangements with IT Service Providers • Proven ability to multi-task effectively and work under pressure to tight deadlines. • Executive level communication and presentation skills. Please note that due to the high volume of responses we receive, only successful applicants will be contacted. If you'd like to learn more about this role, please get in touch with Natalie. Please only apply if you have the right to work in the UK. Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.