Customer Service Advisor 5 days in the office Mon-Fri 8:30am-5pm Role Purpose Reporting to the Customer Services Manager, this role is responsible for the day to day running of assigned Customer Accounts for Service Graphics. Main Accountabilities: Manage and proactively monitor the status of ongoing business from assigned customer accounts. Working directly with the client, provide assistance with ongoing projects whilst offering solutions and ideas when needed. Make recommendations for improvements, cost savings and innovation. Liaise directly with the Sales Department providing additional support with customers and briefs. Raise production job tickets through the sites MIS system. Work with other internal departments with a positive approach to answer any related queries. Liaise with other divisional and group sites when required, either by submitting or receiving production briefs and orders. Proactively manage customer accounts from concept through to completed product to ensure total satisfaction and delivery performance. Take ownership of any customer queries or complaints and proactively follow through to resolution. Develop self and always maintain knowledge in relevant fields. Attend team meetings. Support other Customer Service Staff with holiday cover and workload peaks. Monitor project costs and ensure all relevant charges are maintained ready for invoicing. To deliver work on time and to a high standard as agreed. Working with employees and line managers to help maintain a positive culture Build relationships across the Company with all levels of staff To understand and adhere to the Company work processes, procedures, and policies Flexible approach to work to meet deadlines Ability to work calmly and effectively when under pressure of tight deadlines Deliver ad-hoc duties as reasonably required by line manager Adhere to Health and Safety regulations Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.
Feb 26, 2026
Full time
Customer Service Advisor 5 days in the office Mon-Fri 8:30am-5pm Role Purpose Reporting to the Customer Services Manager, this role is responsible for the day to day running of assigned Customer Accounts for Service Graphics. Main Accountabilities: Manage and proactively monitor the status of ongoing business from assigned customer accounts. Working directly with the client, provide assistance with ongoing projects whilst offering solutions and ideas when needed. Make recommendations for improvements, cost savings and innovation. Liaise directly with the Sales Department providing additional support with customers and briefs. Raise production job tickets through the sites MIS system. Work with other internal departments with a positive approach to answer any related queries. Liaise with other divisional and group sites when required, either by submitting or receiving production briefs and orders. Proactively manage customer accounts from concept through to completed product to ensure total satisfaction and delivery performance. Take ownership of any customer queries or complaints and proactively follow through to resolution. Develop self and always maintain knowledge in relevant fields. Attend team meetings. Support other Customer Service Staff with holiday cover and workload peaks. Monitor project costs and ensure all relevant charges are maintained ready for invoicing. To deliver work on time and to a high standard as agreed. Working with employees and line managers to help maintain a positive culture Build relationships across the Company with all levels of staff To understand and adhere to the Company work processes, procedures, and policies Flexible approach to work to meet deadlines Ability to work calmly and effectively when under pressure of tight deadlines Deliver ad-hoc duties as reasonably required by line manager Adhere to Health and Safety regulations Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.
Job Overview An exciting opportunity has become available for a Digital Print Operator to join Service Graphics , part of the Paragon Group. Known for its work in display graphics, print, design, mail, and software solutions, Service Graphics will now operate as part of Paragon's Marketing Services division. We are a market leader in providing bespoke large and small format digital print solutions. We are currently looking for an individual with excellent communication skills and large format production skills to join our production team in Farringdon. To meet the continued growth of the business, you will be working within a busy varied manufacturing department. You will be working to a very high level with very tight deadlines. You will need to be able to set up jobs and check that correct materials are being used. Your main duties would include: Operating and maintaining large format printers such as Swiss Q, HP etc Producing high-quality prints across a variety of substrates, including vinyl, banner, Foamex, Dibond, and more Finishing tasks such as mounting, trimming, laminating, use of Kongsberg Ensuring colour accuracy, print consistency, and top-tier output quality Managing print queues, schedules, and job priorities Maintaining the cleanliness and efficiency of the print area Working closely with the production and pre press teams to meet deadlines Troubleshooting print or machine issues when needed Skills and Attributes we are looking for Proven experience as a Large Format Operator Strong understanding of RIP software (Caldera, Onyx, or similar) High attention to detail and pride in delivering outstanding work Ability to multi-task and work under pressure Strong problem-solving skills and a proactive attitude Good communication and team collaboration skills Knowledge of finishing equipment is a strong plus Benefits include Employee Benefits Platform Reimbursements Bupa Cash Plan Cycle to work Scheme Financial Health Check Wellbeing, Legal, Personal finance support Employee Assistance Programme Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.
Feb 12, 2026
Full time
Job Overview An exciting opportunity has become available for a Digital Print Operator to join Service Graphics , part of the Paragon Group. Known for its work in display graphics, print, design, mail, and software solutions, Service Graphics will now operate as part of Paragon's Marketing Services division. We are a market leader in providing bespoke large and small format digital print solutions. We are currently looking for an individual with excellent communication skills and large format production skills to join our production team in Farringdon. To meet the continued growth of the business, you will be working within a busy varied manufacturing department. You will be working to a very high level with very tight deadlines. You will need to be able to set up jobs and check that correct materials are being used. Your main duties would include: Operating and maintaining large format printers such as Swiss Q, HP etc Producing high-quality prints across a variety of substrates, including vinyl, banner, Foamex, Dibond, and more Finishing tasks such as mounting, trimming, laminating, use of Kongsberg Ensuring colour accuracy, print consistency, and top-tier output quality Managing print queues, schedules, and job priorities Maintaining the cleanliness and efficiency of the print area Working closely with the production and pre press teams to meet deadlines Troubleshooting print or machine issues when needed Skills and Attributes we are looking for Proven experience as a Large Format Operator Strong understanding of RIP software (Caldera, Onyx, or similar) High attention to detail and pride in delivering outstanding work Ability to multi-task and work under pressure Strong problem-solving skills and a proactive attitude Good communication and team collaboration skills Knowledge of finishing equipment is a strong plus Benefits include Employee Benefits Platform Reimbursements Bupa Cash Plan Cycle to work Scheme Financial Health Check Wellbeing, Legal, Personal finance support Employee Assistance Programme Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.
Job Overview An exciting opportunity has become available for a Reprographics Operator to join Service Graphics , part of the Paragon Group. Known for its work in display graphics, print, design, mail, and software solutions, Service Graphics will now operate as part of Paragon's Marketing Services division. This role is critical to ensuring production excellence, and is a key role in driving service performance and operational efficiency within a fast-paced, client-focused environment. Your main duties would include: To ensure relevant service levels are met. To ensure all quality control procedures are adhered to maintain a high level of quality for clients. To set up and operate digital print production devices to an advanced level of proficiency, focusing on small format devices To perform routine maintenance and troubleshooting on devices. Implement stock control procedures set out by the Business Manager. To support colleagues and work as a team to achieve the best results for clients. To be responsible for managing workflow tickets via workflow platform from submission to delivery to customer. Responsible for tracking own activities and report to daily to the Business Manager. Responsible for complying with health and safety site operational procedures. Skills and Attributes we are looking for Able to work on own initiative and as part of a team. Excellent customer service, organisational and communication skills. Demonstrated a proactive approach to work and an eye for detail. Excellent computer skills, including Microsoft Office. Experience of working under pressure and meeting tight customer deadlines. Experience of pre-flighting files, imposition software such as Fiery and Caldera, or similar would be beneficial Strong communication and problem-solving skills. Ability to learn new software and processes quickly. High level of attention to detail and commitment to service quality. Flexible and responsive to changing customer or production requirements. Existing experience of Reprographics working with small format print Experience working with Adobe Creative suite, Photoshop or Artwork would be highly beneficial Benefits include Employee Benefits Platform Reimbursements Bupa Cash Plan Cycle to work Scheme Financial Health Check Wellbeing, Legal, Personal finance support Employee Assistance Programme Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.
Feb 12, 2026
Full time
Job Overview An exciting opportunity has become available for a Reprographics Operator to join Service Graphics , part of the Paragon Group. Known for its work in display graphics, print, design, mail, and software solutions, Service Graphics will now operate as part of Paragon's Marketing Services division. This role is critical to ensuring production excellence, and is a key role in driving service performance and operational efficiency within a fast-paced, client-focused environment. Your main duties would include: To ensure relevant service levels are met. To ensure all quality control procedures are adhered to maintain a high level of quality for clients. To set up and operate digital print production devices to an advanced level of proficiency, focusing on small format devices To perform routine maintenance and troubleshooting on devices. Implement stock control procedures set out by the Business Manager. To support colleagues and work as a team to achieve the best results for clients. To be responsible for managing workflow tickets via workflow platform from submission to delivery to customer. Responsible for tracking own activities and report to daily to the Business Manager. Responsible for complying with health and safety site operational procedures. Skills and Attributes we are looking for Able to work on own initiative and as part of a team. Excellent customer service, organisational and communication skills. Demonstrated a proactive approach to work and an eye for detail. Excellent computer skills, including Microsoft Office. Experience of working under pressure and meeting tight customer deadlines. Experience of pre-flighting files, imposition software such as Fiery and Caldera, or similar would be beneficial Strong communication and problem-solving skills. Ability to learn new software and processes quickly. High level of attention to detail and commitment to service quality. Flexible and responsive to changing customer or production requirements. Existing experience of Reprographics working with small format print Experience working with Adobe Creative suite, Photoshop or Artwork would be highly beneficial Benefits include Employee Benefits Platform Reimbursements Bupa Cash Plan Cycle to work Scheme Financial Health Check Wellbeing, Legal, Personal finance support Employee Assistance Programme Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.
