Customer Service Administrator Salary: £12.27 per hour plus 25 days annual holiday entitlement Hours - Full- Time Monday to Friday 8am to 5pm Based at Sheffield S9 1DT Job purpose: As part of a team, the Customer Service Administrator will support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner. Key responsibilities: Answering the telephone and inputting any relevant information from the telephone call into the database on the computer. Develop strong relationships with the wheelchair service team. Update computer records for reconditioned and new wheelchairs. Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user. Contact service users to arrange visits by the engineer for repairs, collections and deliveries. Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required. Ensure workloads are managed effectively and all daily tasks are completed. Maintain a professional customer service attitude when dealing with all service users and other agencies. Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role. Agree to undertake all training offered that is necessary to maintain the skills required for this role. Liaise effectively between departments to ensure excellent customer service and information accuracy is maintained. Skills and Qualifications Computer literate Good communication, verbal and written Experience of invoicing and accounts procedures Experience of working within a service provider industry Flexible approach to working conditions and working environment change Self-motivated and enthusiastic worker Confidentiality During the course of the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person. Other This role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory DBS check on all staff employed in this role. Service user/other agency/public engagement and involvement: Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Jan 30, 2026
Full time
Customer Service Administrator Salary: £12.27 per hour plus 25 days annual holiday entitlement Hours - Full- Time Monday to Friday 8am to 5pm Based at Sheffield S9 1DT Job purpose: As part of a team, the Customer Service Administrator will support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner. Key responsibilities: Answering the telephone and inputting any relevant information from the telephone call into the database on the computer. Develop strong relationships with the wheelchair service team. Update computer records for reconditioned and new wheelchairs. Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user. Contact service users to arrange visits by the engineer for repairs, collections and deliveries. Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required. Ensure workloads are managed effectively and all daily tasks are completed. Maintain a professional customer service attitude when dealing with all service users and other agencies. Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role. Agree to undertake all training offered that is necessary to maintain the skills required for this role. Liaise effectively between departments to ensure excellent customer service and information accuracy is maintained. Skills and Qualifications Computer literate Good communication, verbal and written Experience of invoicing and accounts procedures Experience of working within a service provider industry Flexible approach to working conditions and working environment change Self-motivated and enthusiastic worker Confidentiality During the course of the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person. Other This role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory DBS check on all staff employed in this role. Service user/other agency/public engagement and involvement: Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Customer Service Administrator Salary: £12.27 per hour plus 25 days annual holiday entitlement Hours - Full- Time Monday to Friday 8am to 5pm Based at Sheffield S9 1DT Job purpose: As part of a team, the Customer Service Administrator will support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner. Key responsibilities: Answering the telephone and inputting any relevant information from the telephone call into the database on the computer. Develop strong relationships with the wheelchair service team. Update computer records for reconditioned and new wheelchairs. Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user. Contact service users to arrange visits by the engineer for repairs, collections and deliveries. Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required. Ensure workloads are managed effectively and all daily tasks are completed. Maintain a professional customer service attitude when dealing with all service users and other agencies. Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role. Agree to undertake all training offered that is necessary to maintain the skills required for this role. Liaise effectively between departments to ensure excellent customer service and information accuracy is maintained. Skills and Qualifications Computer literate Good communication, verbal and written Experience of invoicing and accounts procedures Experience of working within a service provider industry Flexible approach to working conditions and working environment change Self-motivated and enthusiastic worker Confidentiality During the course of the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person. Other This role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory DBS check on all staff employed in this role. Service user/other agency/public engagement and involvement: Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company's policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Jan 29, 2026
Full time
Customer Service Administrator Salary: £12.27 per hour plus 25 days annual holiday entitlement Hours - Full- Time Monday to Friday 8am to 5pm Based at Sheffield S9 1DT Job purpose: As part of a team, the Customer Service Administrator will support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner. Key responsibilities: Answering the telephone and inputting any relevant information from the telephone call into the database on the computer. Develop strong relationships with the wheelchair service team. Update computer records for reconditioned and new wheelchairs. Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user. Contact service users to arrange visits by the engineer for repairs, collections and deliveries. Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required. Ensure workloads are managed effectively and all daily tasks are completed. Maintain a professional customer service attitude when dealing with all service users and other agencies. Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role. Agree to undertake all training offered that is necessary to maintain the skills required for this role. Liaise effectively between departments to ensure excellent customer service and information accuracy is maintained. Skills and Qualifications Computer literate Good communication, verbal and written Experience of invoicing and accounts procedures Experience of working within a service provider industry Flexible approach to working conditions and working environment change Self-motivated and enthusiastic worker Confidentiality During the course of the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person. Other This role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory DBS check on all staff employed in this role. Service user/other agency/public engagement and involvement: Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company's policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Field Service Engineer Salary up to £27,248 dependent on experience Wheelchair Service Centre, Chessington, KT9 1HF - Full UK driving licence Essential Full time hours Job purpose: The field Service Engineer will enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work both out in the field and in the workshop delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. The Areas this Field Service Engineer role is covering is the Chessington Area. Key Responsibilities: Delivering and collecting wheelchairs to and from service user's homes and NHS departments, always ensuring that the Company Infection Control Policy is followed. Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible. Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base. Ensure any PPE supplied for use in carrying out your duties is used as instructed. Once fully trained undertake out of hours responsibility when rostered. Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act. Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day. ensure the vehicle safety check and the van check sheet are done each week Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered. Prioritise and organise your workload, referring to Line Manager as and when appropriate Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook. Agree to undertake all training offered that is necessary to maintain the skills required for this role. Maintaining a clean and tidy workshop and working in a way to ensure all Company Health and Safety procedures are adhered to. Repair and service equipment to the agreed standard. P.D.I. chairs for delivery by M.S.E. Moving and handling of equipment and accessories following handling guidelines Qualifications: Full UK driving licence Successful enhanced DBS check General workshop knowledge Basic electrical knowledge including 12v/24v D.C. systems Able to move and handle loads and equipment safely Experience of face-to-face customer contact. Previous delivery driver experience An awareness and understanding of people with disabilities Flexible approach to working conditions and working environment change. Ability to use own initiative within set boundaries of the role. Ability to use a mobile phone to relay photographs Good written and verbal communication skills. Ability to relay clear instructions to clients. Awareness of hand-held scanners. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelines Standing at a bench to work Kneeling/crouching working in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms) Use of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team Committing to being available for short notice overtime necessitated by emergency response requirements Responsibility of out of hour's duties. Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable. Interested in this Field Service Engineer role in Chessington? Apply now with your updated CV. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Jan 29, 2026
Full time
Field Service Engineer Salary up to £27,248 dependent on experience Wheelchair Service Centre, Chessington, KT9 1HF - Full UK driving licence Essential Full time hours Job purpose: The field Service Engineer will enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work both out in the field and in the workshop delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. The Areas this Field Service Engineer role is covering is the Chessington Area. Key Responsibilities: Delivering and collecting wheelchairs to and from service user's homes and NHS departments, always ensuring that the Company Infection Control Policy is followed. Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible. Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base. Ensure any PPE supplied for use in carrying out your duties is used as instructed. Once fully trained undertake out of hours responsibility when rostered. Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act. Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day. ensure the vehicle safety check and the van check sheet are done each week Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered. Prioritise and organise your workload, referring to Line Manager as and when appropriate Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook. Agree to undertake all training offered that is necessary to maintain the skills required for this role. Maintaining a clean and tidy workshop and working in a way to ensure all Company Health and Safety procedures are adhered to. Repair and service equipment to the agreed standard. P.D.I. chairs for delivery by M.S.E. Moving and handling of equipment and accessories following handling guidelines Qualifications: Full UK driving licence Successful enhanced DBS check General workshop knowledge Basic electrical knowledge including 12v/24v D.C. systems Able to move and handle loads and equipment safely Experience of face-to-face customer contact. Previous delivery driver experience An awareness and understanding of people with disabilities Flexible approach to working conditions and working environment change. Ability to use own initiative within set boundaries of the role. Ability to use a mobile phone to relay photographs Good written and verbal communication skills. Ability to relay clear instructions to clients. Awareness of hand-held scanners. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelines Standing at a bench to work Kneeling/crouching working in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms) Use of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team Committing to being available for short notice overtime necessitated by emergency response requirements Responsibility of out of hour's duties. Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable. Interested in this Field Service Engineer role in Chessington? Apply now with your updated CV. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Rehabilitation Engineering Technician Salary £26,240 - £31,671 FTE depending on skills and experience (£13.42-£16.20/hour) Location: Woking (Surrey) Free on-site parking Full-time - 37.5 hours pw (part time hours considered) We have a fantastic opportunity for a Wheelchair Service Rehabilitation Engineering Technician to join our Surrey Wheelchair Service team. The Wheelchair Service supports people in the Surrey and North East Hampshire area who require mobility equipment to achieve and maintain their lifestyle choices. This rewarding role provides a unique opportunity to work with service users of all ages and would suit someone with experience of working in a posture and mobility service who has some knowledge of manual and powered wheelchairs, but it is open to candidates with other relevant experience. Ross Care is a leading provider of Healthcare Services. Our clinical teams work closely with NHS and Social Care Organisations, providing a service that emphasises quality and puts the service user experience at the heart of what we do. Ross Care has a track record in developing healthcare staff and progressing their careers. The role: You will provide technical support to clinical and non-clinical colleagues in the service. Under the supervision of registered healthcare professionals, you will: Support with assessing the mobility and postural needs of adults and children. Adjust and assemble equipment. Demonstrate, set up and hand over wheelchairs and accessories. Manage your own caseload in clinics and community visits. Liaise with suppliers to develop detailed knowledge of their products. Assess for basic mobility equipment Programme wheelchair controls You will work with clinical and operational colleagues to deliver contractual service performance of a high quality that demonstrates a personalised approach with measured outcomes. You will support with evaluations of new and existing equipment. You will be involved in audit and in obtaining service user feedback. You will provide support for internal and external training programmes. You will undertake and document all necessary risk assessments and corresponding risk management, relating to (but not limited to) equipment provision, safeguarding, moving and handling, infection control etc. Support Clinicains with ordering parts, repairs and quality management. Show high level of competence using internal IT system (BEST) to manage clients through the pathway from initial assessment to provision. About you: You will be a highly motivated individual with excellent organisational and communication skills, able to work effectively in a multi-disciplinary team. Strong interpersonal and diplomacy skills combined with the ability to manage a significant and varied workload are essential. You will have a track record of using your practical skills to solve clinical and technical problems. You should be proficient in the use of hand tools, including hand power tools, and be competent to operate appropriate workshop equipment. Experience of working with patients with long term or deteriorating medical conditions would be advantageous. You will be confident in the use of digital systems and software for record-keeping. You must have GCSE Maths and English at Grade 4 or above plus NVQ level 3 or T levels in a relevant area. An engineering qualification at Level 4 or Level 5 would be desirable. Without this, we may require you to complete a Level 4 qualification. You must hold a full current UK driving licence for a manual transmission vehicle for a minimum of 1 year and be willing to drive Ross Care vehicles (vans) as necessary. Because of your role, you will be subject to an enhanced Disclosure and Barring Service (DBS) check. Experience of wheelchairs desirable but full training will be provided To find out more about this Rehabilitation Engineering Technicianopportunity, contact us to request a full Job Description and don't forget to include your CV! Rewards & Benefits: Salary £26240 - £31671 (WTE), depending on skills and experience. Working Hours 37.5 hours / week (Monday to Friday) Company Pension Scheme 25 days holiday (plus Bank Holidays). Life Assurance Free on-site parking INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Jan 20, 2026
Full time
Rehabilitation Engineering Technician Salary £26,240 - £31,671 FTE depending on skills and experience (£13.42-£16.20/hour) Location: Woking (Surrey) Free on-site parking Full-time - 37.5 hours pw (part time hours considered) We have a fantastic opportunity for a Wheelchair Service Rehabilitation Engineering Technician to join our Surrey Wheelchair Service team. The Wheelchair Service supports people in the Surrey and North East Hampshire area who require mobility equipment to achieve and maintain their lifestyle choices. This rewarding role provides a unique opportunity to work with service users of all ages and would suit someone with experience of working in a posture and mobility service who has some knowledge of manual and powered wheelchairs, but it is open to candidates with other relevant experience. Ross Care is a leading provider of Healthcare Services. Our clinical teams work closely with NHS and Social Care Organisations, providing a service that emphasises quality and puts the service user experience at the heart of what we do. Ross Care has a track record in developing healthcare staff and progressing their careers. The role: You will provide technical support to clinical and non-clinical colleagues in the service. Under the supervision of registered healthcare professionals, you will: Support with assessing the mobility and postural needs of adults and children. Adjust and assemble equipment. Demonstrate, set up and hand over wheelchairs and accessories. Manage your own caseload in clinics and community visits. Liaise with suppliers to develop detailed knowledge of their products. Assess for basic mobility equipment Programme wheelchair controls You will work with clinical and operational colleagues to deliver contractual service performance of a high quality that demonstrates a personalised approach with measured outcomes. You will support with evaluations of new and existing equipment. You will be involved in audit and in obtaining service user feedback. You will provide support for internal and external training programmes. You will undertake and document all necessary risk assessments and corresponding risk management, relating to (but not limited to) equipment provision, safeguarding, moving and handling, infection control etc. Support Clinicains with ordering parts, repairs and quality management. Show high level of competence using internal IT system (BEST) to manage clients through the pathway from initial assessment to provision. About you: You will be a highly motivated individual with excellent organisational and communication skills, able to work effectively in a multi-disciplinary team. Strong interpersonal and diplomacy skills combined with the ability to manage a significant and varied workload are essential. You will have a track record of using your practical skills to solve clinical and technical problems. You should be proficient in the use of hand tools, including hand power tools, and be competent to operate appropriate workshop equipment. Experience of working with patients with long term or deteriorating medical conditions would be advantageous. You will be confident in the use of digital systems and software for record-keeping. You must have GCSE Maths and English at Grade 4 or above plus NVQ level 3 or T levels in a relevant area. An engineering qualification at Level 4 or Level 5 would be desirable. Without this, we may require you to complete a Level 4 qualification. You must hold a full current UK driving licence for a manual transmission vehicle for a minimum of 1 year and be willing to drive Ross Care vehicles (vans) as necessary. Because of your role, you will be subject to an enhanced Disclosure and Barring Service (DBS) check. Experience of wheelchairs desirable but full training will be provided To find out more about this Rehabilitation Engineering Technicianopportunity, contact us to request a full Job Description and don't forget to include your CV! Rewards & Benefits: Salary £26240 - £31671 (WTE), depending on skills and experience. Working Hours 37.5 hours / week (Monday to Friday) Company Pension Scheme 25 days holiday (plus Bank Holidays). Life Assurance Free on-site parking INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Mobile Service Engineer Reports to: MSE Team Leader Leeds Service Centre Salery: £26,104.00 (40 hours per week @ £12.55ph). Working Pattern: Monday to Friday 08:00 to 16:30. Holiday entitlement: 25 days plus Bank Holidays (January to December). Job purpose: To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchairs to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing and servicing wheelchairs. The expectation is that once fully trained the majority of jobs will be completed on a first-time fix basis. Initially the workload will consist of manual wheelchairs but as more experience is gained and with further workshop training electric wheelchairs will also be included into your work schedule. Key Responsibilities: Delivering and collecting wheelchairs to and from service user's homes and NHS departments, always ensuring that the Company Infection Control Policy is followed. Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible. Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base. Ensure any PPE supplied for use in carrying out your duties is used as instructed. Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act. Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day. Ensure the vehicle safety check and van check sheet completed each week. Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is kept clean and always laundered. Prioritise and organise your workload, referring to Line Manager as and when appropriate. Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook. Agree to undertake all training offered that is necessary to maintain the skills required for this role. Willing to take on additional supervisory responsibilities and training if required. Skills and Qualifications Full UK driving licence Successful enhanced DBS check General workshop knowledge Basic mechanical knowledge Basic electrical knowledge including 12v/24v D.C. systems. Able to move and handle loads and equipment safely. Experience of face-to-face customer contact. Previous delivery driver experience An awareness and understanding of people with disabilities. 10. Flexible approach to working conditions and working environment change. Ability to use own initiative within set boundaries of the role. Ability to use a mobile phone to relay photographs. Good written and verbal communication skills. Ability to relay clear instructions to clients. Previous supervisory experience preferred. Physical demands of the job Moving and handling of equipment and accessories following handling guidelines Standing at a bench to work Kneeling/crouching Working in confined workspace if the job necessitates (installing/repairing equipment in small areas). Use of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team. Committing to being available for short notice overtime necessitated by emergency response requirements. Responsibility of out of hour's duties. Health and Safety The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes. Prevention and Control of infection: The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy and use of PPE. Service user/other agency/public engagement and involvement: Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and
Jan 20, 2026
Full time
Mobile Service Engineer Reports to: MSE Team Leader Leeds Service Centre Salery: £26,104.00 (40 hours per week @ £12.55ph). Working Pattern: Monday to Friday 08:00 to 16:30. Holiday entitlement: 25 days plus Bank Holidays (January to December). Job purpose: To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchairs to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing and servicing wheelchairs. The expectation is that once fully trained the majority of jobs will be completed on a first-time fix basis. Initially the workload will consist of manual wheelchairs but as more experience is gained and with further workshop training electric wheelchairs will also be included into your work schedule. Key Responsibilities: Delivering and collecting wheelchairs to and from service user's homes and NHS departments, always ensuring that the Company Infection Control Policy is followed. Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible. Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base. Ensure any PPE supplied for use in carrying out your duties is used as instructed. Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act. Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day. Ensure the vehicle safety check and van check sheet completed each week. Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is kept clean and always laundered. Prioritise and organise your workload, referring to Line Manager as and when appropriate. Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook. Agree to undertake all training offered that is necessary to maintain the skills required for this role. Willing to take on additional supervisory responsibilities and training if required. Skills and Qualifications Full UK driving licence Successful enhanced DBS check General workshop knowledge Basic mechanical knowledge Basic electrical knowledge including 12v/24v D.C. systems. Able to move and handle loads and equipment safely. Experience of face-to-face customer contact. Previous delivery driver experience An awareness and understanding of people with disabilities. 10. Flexible approach to working conditions and working environment change. Ability to use own initiative within set boundaries of the role. Ability to use a mobile phone to relay photographs. Good written and verbal communication skills. Ability to relay clear instructions to clients. Previous supervisory experience preferred. Physical demands of the job Moving and handling of equipment and accessories following handling guidelines Standing at a bench to work Kneeling/crouching Working in confined workspace if the job necessitates (installing/repairing equipment in small areas). Use of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team. Committing to being available for short notice overtime necessitated by emergency response requirements. Responsibility of out of hour's duties. Health and Safety The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes. Prevention and Control of infection: The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy and use of PPE. Service user/other agency/public engagement and involvement: Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and
