NHS Professionals
Healthcare Security Officer / Enhanced Care Safety Officer Torbay and South Devon NHS Foundation Trust Torbay Hospital TQ2 7AA Various shifts available - 07.00hrs 19.00hrs and 19.00hrs 07.00hrs Band 3 - £13.60 per hour Monday Friday, Saturdays and nights £18.36, Sundays £22.99 The Enhanced Care Safety Officer (ECSO) is a vital role supporting the delivery of safe, high-quality, one-to-one or enhanced care for patients requiring increased observation due to mental health, cognitive, or behavioural challenges. You will work as part of the Enhanced Care and Security teams across the Trust to maintain safety, dignity, and a therapeutic environment for patients and staff. This is a challenging but rewarding role where no two days are the same. We re looking for people who are kind, caring and compassionate, emotionally resilient, physically capable, and able to work calmly in high-pressure situations. In return, you ll be making a meaningful difference to vulnerable patients every day. Key Responsibilities Respond to incidents involving distressed or challenging patients with professionalism and empathy. Provide therapeutic engagement, de-escalation support, and maintain a calm, reassuring presence. Carry out enhanced observations (Level 3 or 4) and ensure the safety of patients, visitors, and staff. Conduct dynamic risk assessments and escalate concerns appropriately. Accurately document observations, interventions, and incidents. Collaborate with nurses, security, and mental health professionals as part of the multidisciplinary team. Use radios, body-worn cameras, and adhere to Trust policies on confidentiality and safety. What We re Looking For: Essential: Significant experience in customer service or front-line roles. Experience working in physically and mentally demanding environments (e.g., healthcare, security, emergency services). SIA Licence (Security Industry Authority) Door Supervision or Security Guarding. Physically fit to meet the demands of the role, including interventions and extended periods on your feet. Confident in conflict resolution and de-escalation. Desirable: Previous NHS or healthcare setting experience. Training in safeguarding, therapeutic engagement, or trauma-informed care. Knowledge of mental health legislation and enhanced care protocols. Training Provided: The successful applicant will be supported with a full induction and be expected to complete a comprehensive training programme which may include: Physical Intervention (GSA) Conflict Resolution & De-escalation Mental Health Awareness Safeguarding Adults & Children Enhanced Observation & Risk Awareness Equality, Diversity & Inclusion Trauma-Informed Care Approaches Prevent/Counter-Terrorism (ACT) Awareness Who are NHS Professionals? NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS. Working through the NHSP bank means Trusts don t have to rely on expensive agencies. Right now, we have over 126,000 members registered on our bank from various roles, grades and specialities, saving the NHS over £70 million each year. This money is then reinvested back into the NHS. Register today for various flexible working options and long-term placement opportunities. In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: Competitive Pay Rates - work this week, get paid next week! First choice of placements at over 50 NHS Trusts in England Dedicated consultants Flexible working options Free DBS and free training Build holiday allowance Support when you need it 24/7 365 days Stakeholder pension scheme Apply Today By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas. Disclaimer Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion. NHS Professionals manage your data, please see our Privacy Notice on our website.
Healthcare Security Officer / Enhanced Care Safety Officer Torbay and South Devon NHS Foundation Trust Torbay Hospital TQ2 7AA Various shifts available - 07.00hrs 19.00hrs and 19.00hrs 07.00hrs Band 3 - £13.60 per hour Monday Friday, Saturdays and nights £18.36, Sundays £22.99 The Enhanced Care Safety Officer (ECSO) is a vital role supporting the delivery of safe, high-quality, one-to-one or enhanced care for patients requiring increased observation due to mental health, cognitive, or behavioural challenges. You will work as part of the Enhanced Care and Security teams across the Trust to maintain safety, dignity, and a therapeutic environment for patients and staff. This is a challenging but rewarding role where no two days are the same. We re looking for people who are kind, caring and compassionate, emotionally resilient, physically capable, and able to work calmly in high-pressure situations. In return, you ll be making a meaningful difference to vulnerable patients every day. Key Responsibilities Respond to incidents involving distressed or challenging patients with professionalism and empathy. Provide therapeutic engagement, de-escalation support, and maintain a calm, reassuring presence. Carry out enhanced observations (Level 3 or 4) and ensure the safety of patients, visitors, and staff. Conduct dynamic risk assessments and escalate concerns appropriately. Accurately document observations, interventions, and incidents. Collaborate with nurses, security, and mental health professionals as part of the multidisciplinary team. Use radios, body-worn cameras, and adhere to Trust policies on confidentiality and safety. What We re Looking For: Essential: Significant experience in customer service or front-line roles. Experience working in physically and mentally demanding environments (e.g., healthcare, security, emergency services). SIA Licence (Security Industry Authority) Door Supervision or Security Guarding. Physically fit to meet the demands of the role, including interventions and extended periods on your feet. Confident in conflict resolution and de-escalation. Desirable: Previous NHS or healthcare setting experience. Training in safeguarding, therapeutic engagement, or trauma-informed care. Knowledge of mental health legislation and enhanced care protocols. Training Provided: The successful applicant will be supported with a full induction and be expected to complete a comprehensive training programme which may include: Physical Intervention (GSA) Conflict Resolution & De-escalation Mental Health Awareness Safeguarding Adults & Children Enhanced Observation & Risk Awareness Equality, Diversity & Inclusion Trauma-Informed Care Approaches Prevent/Counter-Terrorism (ACT) Awareness Who are NHS Professionals? NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS. Working through the NHSP bank means Trusts don t have to rely on expensive agencies. Right now, we have over 126,000 members registered on our bank from various roles, grades and specialities, saving the NHS over £70 million each year. This money is then reinvested back into the NHS. Register today for various flexible working options and long-term placement opportunities. In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: Competitive Pay Rates - work this week, get paid next week! First choice of placements at over 50 NHS Trusts in England Dedicated consultants Flexible working options Free DBS and free training Build holiday allowance Support when you need it 24/7 365 days Stakeholder pension scheme Apply Today By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas. Disclaimer Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion. NHS Professionals manage your data, please see our Privacy Notice on our website.
NHS Professionals
Hemel Hempstead, Hertfordshire
About The Role Ready to shape employment law at the heart of the NHS Professionals workforce? Are you an employment law specialist who thrives on complexity, influence, and purpose? Do you want your legal expertise to directly support the NHS and the people who keep it running? If so, NHS Professionals is looking for a Head of Employment to provide strategic, expert leadership across our People Team. The Role As Head of Employment, you'll hold a pivotal senior leadership position, acting as NHSP's trusted authority on all employment law matters. Reporting to the Chief People Officer, with a dotted line to the Company Secretary, you will ensure legal excellence across both our corporate workforce and our flexible NHS workforce. You'll be the organisation's lead advisor on complex and high risk employment issues, a key escalation point for senior leaders, and a vital contributor to NHSP's corporate strategy. Your work will balance legal rigour with pragmatic, commercially minded advice that enables the business to move forward with confidence. As a major provider of flexible workforce solutions to the NHS, this role is central to advising on managed services contracts, workforce models, and the evolving employment challenges facing the wider NHS. About The Candidate Qualified Solicitor or Barrister with a current practising certificate. Minimum 3+ years PQE in employment law. Significant experience in advising the NHS. Providing strategic and operational leadership on all employment law matters. Managing legal risk and ensuring organisational compliance. Leading and overseeing complex employment tribunal cases and litigation strategy. Acting as a trusted advisor to senior stakeholders and executive leadership. Supporting business proposals and change programmes with expert employment advice. Developing and embedding policies that strengthen compliance, inclusion, wellbeing, and flexible working. Advising on GDPR, data protection, equality, and EDI related matters. Managing legal budgets, driving value for money, and achieving demanding legal KPIs. About Us In return for your commitment, we will offer you some fantastic benefits: Generous annual leave allowance with the ability to buy and sell - 27 days per year, plus bank holidays A commitment to talent management & development Values Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers Pension - We'll contribute up to 10% towards your pension if you join our stakeholder pension scheme Life Assurance Group Income Protection Wellbeing Programme Employee Assistance Programme Employee Engagement & discounts platform NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS. NHSP is committed to being an inclusive employer of choice, working with a variety of partner organisations which provide valuable insights and best practice. We are accredited as a Top Employer by the Top Employers Institute and recognised as one of the Sunday Times Best Places to Work. As part of our ongoing commitment to equity, diversity and inclusion, we have been awarded the Race Equality Code Quality Mark and are a signatory of Disability Confident, Menopause Pledge and Mental Health at Work Commitment. Equality, Diversity & Inclusion (EDI) To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce, which truly reflects society. To proactively embed the EDI agenda, in a meaningful way, in all that it does. To create a psychologically safe environment in which everyone can thrive and be at their best. To actively support and include disabled people as part of our commitment to the Disability Confident scheme, including offering an interview to applicants who meet the minimum criteria and choose to apply under the scheme. We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.
About The Role Ready to shape employment law at the heart of the NHS Professionals workforce? Are you an employment law specialist who thrives on complexity, influence, and purpose? Do you want your legal expertise to directly support the NHS and the people who keep it running? If so, NHS Professionals is looking for a Head of Employment to provide strategic, expert leadership across our People Team. The Role As Head of Employment, you'll hold a pivotal senior leadership position, acting as NHSP's trusted authority on all employment law matters. Reporting to the Chief People Officer, with a dotted line to the Company Secretary, you will ensure legal excellence across both our corporate workforce and our flexible NHS workforce. You'll be the organisation's lead advisor on complex and high risk employment issues, a key escalation point for senior leaders, and a vital contributor to NHSP's corporate strategy. Your work will balance legal rigour with pragmatic, commercially minded advice that enables the business to move forward with confidence. As a major provider of flexible workforce solutions to the NHS, this role is central to advising on managed services contracts, workforce models, and the evolving employment challenges facing the wider NHS. About The Candidate Qualified Solicitor or Barrister with a current practising certificate. Minimum 3+ years PQE in employment law. Significant experience in advising the NHS. Providing strategic and operational leadership on all employment law matters. Managing legal risk and ensuring organisational compliance. Leading and overseeing complex employment tribunal cases and litigation strategy. Acting as a trusted advisor to senior stakeholders and executive leadership. Supporting business proposals and change programmes with expert employment advice. Developing and embedding policies that strengthen compliance, inclusion, wellbeing, and flexible working. Advising on GDPR, data protection, equality, and EDI related matters. Managing legal budgets, driving value for money, and achieving demanding legal KPIs. About Us In return for your commitment, we will offer you some fantastic benefits: Generous annual leave allowance with the ability to buy and sell - 27 days per year, plus bank holidays A commitment to talent management & development Values Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers Pension - We'll contribute up to 10% towards your pension if you join our stakeholder pension scheme Life Assurance Group Income Protection Wellbeing Programme Employee Assistance Programme Employee Engagement & discounts platform NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS. NHSP is committed to being an inclusive employer of choice, working with a variety of partner organisations which provide valuable insights and best practice. We are accredited as a Top Employer by the Top Employers Institute and recognised as one of the Sunday Times Best Places to Work. As part of our ongoing commitment to equity, diversity and inclusion, we have been awarded the Race Equality Code Quality Mark and are a signatory of Disability Confident, Menopause Pledge and Mental Health at Work Commitment. Equality, Diversity & Inclusion (EDI) To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce, which truly reflects society. To proactively embed the EDI agenda, in a meaningful way, in all that it does. To create a psychologically safe environment in which everyone can thrive and be at their best. To actively support and include disabled people as part of our commitment to the Disability Confident scheme, including offering an interview to applicants who meet the minimum criteria and choose to apply under the scheme. We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.
