About The Role If you're great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you. Join us and you'll be part of a customer focussed community, receiving first class training, and exceptional career development opportunities, within a culture truly driven by care. We are recruiting for a Customer Service Advisor (Internally Known as Flexible Worker Advisor) Location - East Kent NHS Trust Full Time Role - 37.5 hours per week. In this busy and exciting role, you will receive and respond to queries from our workers and support them with their shift booking. The aim of the on site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. But this isn't just any customer service role - every call our Customer Support Advisors answer, and every query we resolve, helps support healthcare professionals working in NHS trusts and hospitals across the country. In return for your fantastic people skills and commitment we offer a unique set of rewards and benefits that you can make the most out of: Annual Leave - We offer a whopping 27 days annual leave allowance plus bank holidays and the option to buy an extra 3 days annual leave each year! Employee Discount Schemes - You'll have access to a range of exclusive benefits such as the Blue Light Card which provides members with access to over 15,000 discounts online and on the high street, and Beat a reward and recognition engagement platform with employee discounts on electricals, entertainment, travel and so much more. Star of the Month! - Our star of the month award initiative recognises colleagues who go the extra mile, winning a whopping £100 worth of shopping vouchers. We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. About The Candidate The aim of the on site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro active tasks to pre empt process or service issues with the end goal of delighting our customers; our aim is to be a "customer obsessed" organisation. We are looking for candidates with: Key to success in this role is to establish strong working relationships and to be able to prioritise tasks. Customer service experience in an environment where delighting the customer is the core focus. Administration experience. Ability to deal with high volume internal and external customer enquiries and conflicting priorities. Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a wide range of customers. Proactive approach to relationships and troubleshooting. Ability to manage time and workload effectively. Prioritising conflicting workloads. About Us In return for your commitment, we will offer you some fantastic benefits: Generous annual leave allowance - 27 days per year, plus bank holidays. A commitment to talent management & development. Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers. Pension - We'll contribute up to 10% towards your pension if you join our stakeholder pension scheme. Life Assurance. Group Income Protection. Wellbeing Programme. Employee Assistance Programme. Employee Engagement & discounts platform. About Us: NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS. We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.
Nov 20, 2025
Full time
About The Role If you're great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you. Join us and you'll be part of a customer focussed community, receiving first class training, and exceptional career development opportunities, within a culture truly driven by care. We are recruiting for a Customer Service Advisor (Internally Known as Flexible Worker Advisor) Location - East Kent NHS Trust Full Time Role - 37.5 hours per week. In this busy and exciting role, you will receive and respond to queries from our workers and support them with their shift booking. The aim of the on site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. But this isn't just any customer service role - every call our Customer Support Advisors answer, and every query we resolve, helps support healthcare professionals working in NHS trusts and hospitals across the country. In return for your fantastic people skills and commitment we offer a unique set of rewards and benefits that you can make the most out of: Annual Leave - We offer a whopping 27 days annual leave allowance plus bank holidays and the option to buy an extra 3 days annual leave each year! Employee Discount Schemes - You'll have access to a range of exclusive benefits such as the Blue Light Card which provides members with access to over 15,000 discounts online and on the high street, and Beat a reward and recognition engagement platform with employee discounts on electricals, entertainment, travel and so much more. Star of the Month! - Our star of the month award initiative recognises colleagues who go the extra mile, winning a whopping £100 worth of shopping vouchers. We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. About The Candidate The aim of the on site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro active tasks to pre empt process or service issues with the end goal of delighting our customers; our aim is to be a "customer obsessed" organisation. We are looking for candidates with: Key to success in this role is to establish strong working relationships and to be able to prioritise tasks. Customer service experience in an environment where delighting the customer is the core focus. Administration experience. Ability to deal with high volume internal and external customer enquiries and conflicting priorities. Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a wide range of customers. Proactive approach to relationships and troubleshooting. Ability to manage time and workload effectively. Prioritising conflicting workloads. About Us In return for your commitment, we will offer you some fantastic benefits: Generous annual leave allowance - 27 days per year, plus bank holidays. A commitment to talent management & development. Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers. Pension - We'll contribute up to 10% towards your pension if you join our stakeholder pension scheme. Life Assurance. Group Income Protection. Wellbeing Programme. Employee Assistance Programme. Employee Engagement & discounts platform. About Us: NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS. We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.
About The Role Are you self-motivated and ready to be part of something exciting? Are you a good communicator and strong at building key relationships with stakeholders? If so, we have an opportunity that will offer you a rewarding career to work for a company where you can feel proud of your achievements daily and be valued part of a culture truly driven by care. As well a chance to work for an employer accredited as a fantastic workplace by the Top Employers Institute, NHS Professionals (NHSP) would be a great choice for you! We are currently recruiting for Trust Services Partner 37.5 Hours per Week / Monday - Friday On-Site Location - Northern Care Alliance, Salford. This is critical role for the local NHS Trust the Trust Services Partner provides on-site customer support for the Trust ward managers and NHSP bank workers (flexible workers) ensuring all contact with NHSP is quick, simple and helpful. You will be on site providing support to ward manager and workers will deliver expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with. You will manage client relationships by visiting wards to check in on ward manager and flexible worker satisfaction and promote NHSP to potential new workers during visits. In return for your fantastic people skills and commitment we offer a unique set of rewards and benefits that you can make the most out of: Annual Leave - We offer a whopping 27 days Annual Leave allowance Plus Bank Holidays and the option to buy an extra 3 days annual leave each year! Employee Discount Schemes - You'll have access to a range of exclusive benefits such as the Blue Light Card which provides members with access to over 15,000 discounts online and on the high street! And Beat a reward and recognition engagement platform with employee discounts on electricals, entertainment, travel and so much more. Star of the Month! - Our star of the month award initiative recognises colleagues who go the extra mile, winning £100 worth of shopping vouchers. We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. About The Candidate To be successful in this post you will need to: Be a strong communicator and good at building relationships Highly organised and Committed Have strong diary management skills Have a background of managing a demanding and fast paced working environment Managing Multiple Stakeholders Excellent Customer Service Background About Us In return for your commitment, we will offer you some fantastic benefits: Generous annual leave allowance with the ability to buy and sell - 27 days per year, plus bank holidays A commitment to talent management & development Values Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers Pension - We'll contribute up to 10% towards your pension if you join our stakeholder pension scheme Life Assurance Group Income Protection Wellbeing Programme Employee Assistance Programme Employee Engagement & discounts platform About Us: NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS. NHSP is committed to being an inclusive employer of choice, working with a variety of partner organisations which provide valuable insights and best practice. We are accredited as a Top Employer by the Top Employers Institute and recognised as one of the Sunday Times Best Places to Work. As part of our ongoing commitment to equity, diversity and inclusion, we have been awarded the Race Equality Code Quality Mark and are a signatory of Disability Confident, Menopause Pledge and Mental Health at Work Commitment. Equality, Diversity & Inclusion (EDI) To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce, which truly reflects society To proactively embed the EDI agenda, in a meaningful way, in all that it does To ensure we create a psychological safe environment in which everyone can thrive and be at their best To actively support and Include disabled people as part of our commitment to the Disability Confident scheme, including offering an interview to applicants to meet the minimum criteria and choose to apply under the scheme. We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.
Nov 20, 2025
Full time
About The Role Are you self-motivated and ready to be part of something exciting? Are you a good communicator and strong at building key relationships with stakeholders? If so, we have an opportunity that will offer you a rewarding career to work for a company where you can feel proud of your achievements daily and be valued part of a culture truly driven by care. As well a chance to work for an employer accredited as a fantastic workplace by the Top Employers Institute, NHS Professionals (NHSP) would be a great choice for you! We are currently recruiting for Trust Services Partner 37.5 Hours per Week / Monday - Friday On-Site Location - Northern Care Alliance, Salford. This is critical role for the local NHS Trust the Trust Services Partner provides on-site customer support for the Trust ward managers and NHSP bank workers (flexible workers) ensuring all contact with NHSP is quick, simple and helpful. You will be on site providing support to ward manager and workers will deliver expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with. You will manage client relationships by visiting wards to check in on ward manager and flexible worker satisfaction and promote NHSP to potential new workers during visits. In return for your fantastic people skills and commitment we offer a unique set of rewards and benefits that you can make the most out of: Annual Leave - We offer a whopping 27 days Annual Leave allowance Plus Bank Holidays and the option to buy an extra 3 days annual leave each year! Employee Discount Schemes - You'll have access to a range of exclusive benefits such as the Blue Light Card which provides members with access to over 15,000 discounts online and on the high street! And Beat a reward and recognition engagement platform with employee discounts on electricals, entertainment, travel and so much more. Star of the Month! - Our star of the month award initiative recognises colleagues who go the extra mile, winning £100 worth of shopping vouchers. We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. About The Candidate To be successful in this post you will need to: Be a strong communicator and good at building relationships Highly organised and Committed Have strong diary management skills Have a background of managing a demanding and fast paced working environment Managing Multiple Stakeholders Excellent Customer Service Background About Us In return for your commitment, we will offer you some fantastic benefits: Generous annual leave allowance with the ability to buy and sell - 27 days per year, plus bank holidays A commitment to talent management & development Values Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers Pension - We'll contribute up to 10% towards your pension if you join our stakeholder pension scheme Life Assurance Group Income Protection Wellbeing Programme Employee Assistance Programme Employee Engagement & discounts platform About Us: NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS. NHSP is committed to being an inclusive employer of choice, working with a variety of partner organisations which provide valuable insights and best practice. We are accredited as a Top Employer by the Top Employers Institute and recognised as one of the Sunday Times Best Places to Work. As part of our ongoing commitment to equity, diversity and inclusion, we have been awarded the Race Equality Code Quality Mark and are a signatory of Disability Confident, Menopause Pledge and Mental Health at Work Commitment. Equality, Diversity & Inclusion (EDI) To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce, which truly reflects society To proactively embed the EDI agenda, in a meaningful way, in all that it does To ensure we create a psychological safe environment in which everyone can thrive and be at their best To actively support and Include disabled people as part of our commitment to the Disability Confident scheme, including offering an interview to applicants to meet the minimum criteria and choose to apply under the scheme. We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.
Healthcare Security Officer / Enhanced Care Safety Officer Torbay and South Devon NHS Foundation Trust Torbay Hospital TQ2 7AA Various shifts available - 07.00hrs 19.00hrs and 19.00hrs 07.00hrs Band 3 - £13.60 per hour Monday Friday, Saturdays and nights £18.36, Sundays £22.99 The Enhanced Care Safety Officer (ECSO) is a vital role supporting the delivery of safe, high-quality, one-to-one or enhanced care for patients requiring increased observation due to mental health, cognitive, or behavioural challenges. You will work as part of the Enhanced Care and Security teams across the Trust to maintain safety, dignity, and a therapeutic environment for patients and staff. This is a challenging but rewarding role where no two days are the same. We re looking for people who are kind, caring and compassionate, emotionally resilient, physically capable, and able to work calmly in high-pressure situations. In return, you ll be making a meaningful difference to vulnerable patients every day. Key Responsibilities Respond to incidents involving distressed or challenging patients with professionalism and empathy. Provide therapeutic engagement, de-escalation support, and maintain a calm, reassuring presence. Carry out enhanced observations (Level 3 or 4) and ensure the safety of patients, visitors, and staff. Conduct dynamic risk assessments and escalate concerns appropriately. Accurately document observations, interventions, and incidents. Collaborate with nurses, security, and mental health professionals as part of the multidisciplinary team. Use radios, body-worn cameras, and adhere to Trust policies on confidentiality and safety. What We re Looking For: Essential: Significant experience in customer service or front-line roles. Experience working in physically and mentally demanding environments (e.g., healthcare, security, emergency services). SIA Licence (Security Industry Authority) Door Supervision or Security Guarding. Physically fit to meet the demands of the role, including interventions and extended periods on your feet. Confident in conflict resolution and de-escalation. Desirable: Previous NHS or healthcare setting experience. Training in safeguarding, therapeutic engagement, or trauma-informed care. Knowledge of mental health legislation and enhanced care protocols. Training Provided: The successful applicant will be supported with a full induction and be expected to complete a comprehensive training programme which may include: Physical Intervention (GSA) Conflict Resolution & De-escalation Mental Health Awareness Safeguarding Adults & Children Enhanced Observation & Risk Awareness Equality, Diversity & Inclusion Trauma-Informed Care Approaches Prevent/Counter-Terrorism (ACT) Awareness Who are NHS Professionals? NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS. Working through the NHSP bank means Trusts don t have to rely on expensive agencies. Right now, we have over 126,000 members registered on our bank from various roles, grades and specialities, saving the NHS over £70 million each year. This money is then reinvested back into the NHS. Register today for various flexible working options and long-term placement opportunities. In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: Competitive Pay Rates - work this week, get paid next week! First choice of placements at over 50 NHS Trusts in England Dedicated consultants Flexible working options Free DBS and free training Build holiday allowance Support when you need it 24/7 365 days Stakeholder pension scheme Apply Today By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas. Disclaimer Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion. NHS Professionals manage your data, please see our Privacy Notice on our website.
Nov 07, 2025
Seasonal
Healthcare Security Officer / Enhanced Care Safety Officer Torbay and South Devon NHS Foundation Trust Torbay Hospital TQ2 7AA Various shifts available - 07.00hrs 19.00hrs and 19.00hrs 07.00hrs Band 3 - £13.60 per hour Monday Friday, Saturdays and nights £18.36, Sundays £22.99 The Enhanced Care Safety Officer (ECSO) is a vital role supporting the delivery of safe, high-quality, one-to-one or enhanced care for patients requiring increased observation due to mental health, cognitive, or behavioural challenges. You will work as part of the Enhanced Care and Security teams across the Trust to maintain safety, dignity, and a therapeutic environment for patients and staff. This is a challenging but rewarding role where no two days are the same. We re looking for people who are kind, caring and compassionate, emotionally resilient, physically capable, and able to work calmly in high-pressure situations. In return, you ll be making a meaningful difference to vulnerable patients every day. Key Responsibilities Respond to incidents involving distressed or challenging patients with professionalism and empathy. Provide therapeutic engagement, de-escalation support, and maintain a calm, reassuring presence. Carry out enhanced observations (Level 3 or 4) and ensure the safety of patients, visitors, and staff. Conduct dynamic risk assessments and escalate concerns appropriately. Accurately document observations, interventions, and incidents. Collaborate with nurses, security, and mental health professionals as part of the multidisciplinary team. Use radios, body-worn cameras, and adhere to Trust policies on confidentiality and safety. What We re Looking For: Essential: Significant experience in customer service or front-line roles. Experience working in physically and mentally demanding environments (e.g., healthcare, security, emergency services). SIA Licence (Security Industry Authority) Door Supervision or Security Guarding. Physically fit to meet the demands of the role, including interventions and extended periods on your feet. Confident in conflict resolution and de-escalation. Desirable: Previous NHS or healthcare setting experience. Training in safeguarding, therapeutic engagement, or trauma-informed care. Knowledge of mental health legislation and enhanced care protocols. Training Provided: The successful applicant will be supported with a full induction and be expected to complete a comprehensive training programme which may include: Physical Intervention (GSA) Conflict Resolution & De-escalation Mental Health Awareness Safeguarding Adults & Children Enhanced Observation & Risk Awareness Equality, Diversity & Inclusion Trauma-Informed Care Approaches Prevent/Counter-Terrorism (ACT) Awareness Who are NHS Professionals? NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS. Working through the NHSP bank means Trusts don t have to rely on expensive agencies. Right now, we have over 126,000 members registered on our bank from various roles, grades and specialities, saving the NHS over £70 million each year. This money is then reinvested back into the NHS. Register today for various flexible working options and long-term placement opportunities. In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: Competitive Pay Rates - work this week, get paid next week! First choice of placements at over 50 NHS Trusts in England Dedicated consultants Flexible working options Free DBS and free training Build holiday allowance Support when you need it 24/7 365 days Stakeholder pension scheme Apply Today By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas. Disclaimer Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion. NHS Professionals manage your data, please see our Privacy Notice on our website.
