Company Overview Seeking a highly motivated Business Development Assistant to join the Business Development Team and play a crucial role in improving the company's market position and success. Main duties and responsibilities include, but not limited to: Act as first point of contact for e-mail and phone enquires. Possessing basic finance knowledge will be beneficial. Support the presentation of the company to potential clients and assist the Business Development Executives (BDEs) in the sales, credit/underwriting and onboarding process of unsecured finance clients. Support the maintenance and management of a pipeline and ensure administration is completed on the internal systems to aid the fair treatment of customers. Ensure comprehensive, up-to-date prospect/customer account records are maintained on the appropriate database. Perform your role with a positive and constructive attitude within the team environment. Ensure all compliance regulation and legislation is adhered to where relevant. Interact professionally with the Head of, Team Managers, and the various support teams. Person Specification: Education: Bachelor's degree preferred Experience: Minimum of 2 years of experience in business development support or similar role. Technical Skills: Proficiency in Microsoft Excel, PowerPoint and Word. Communication Skills: Excellent written and verbal communication skills. Be a natural in building rapport. Team Collaboration: Ability to work collaboratively across departments and with different levels of management. Industry knowledge Basic industry knowledge (Accs/HMRC/MI) for telephony support. Others Be proactive in chasing up leads. Possess strong time management skills and experience in working in a fast paced environment.
Oct 05, 2026
Full time
Company Overview Seeking a highly motivated Business Development Assistant to join the Business Development Team and play a crucial role in improving the company's market position and success. Main duties and responsibilities include, but not limited to: Act as first point of contact for e-mail and phone enquires. Possessing basic finance knowledge will be beneficial. Support the presentation of the company to potential clients and assist the Business Development Executives (BDEs) in the sales, credit/underwriting and onboarding process of unsecured finance clients. Support the maintenance and management of a pipeline and ensure administration is completed on the internal systems to aid the fair treatment of customers. Ensure comprehensive, up-to-date prospect/customer account records are maintained on the appropriate database. Perform your role with a positive and constructive attitude within the team environment. Ensure all compliance regulation and legislation is adhered to where relevant. Interact professionally with the Head of, Team Managers, and the various support teams. Person Specification: Education: Bachelor's degree preferred Experience: Minimum of 2 years of experience in business development support or similar role. Technical Skills: Proficiency in Microsoft Excel, PowerPoint and Word. Communication Skills: Excellent written and verbal communication skills. Be a natural in building rapport. Team Collaboration: Ability to work collaboratively across departments and with different levels of management. Industry knowledge Basic industry knowledge (Accs/HMRC/MI) for telephony support. Others Be proactive in chasing up leads. Possess strong time management skills and experience in working in a fast paced environment.
Head of Sales- Bridging Warrington Full Time- Office Based The Role The Head of Sales is responsible for leading and developing the sales function to deliver sustainable growth in loan completions. The role carries full accountability for sales performance, broker relationships, pipeline management, and sales team leadership, with a core objective of increasing monthly completions from £1.25m to £2.0m. The Head of Sales will act as the senior commercial lead across the business, ensuring sales activity is aligned with underwriting appetite, operational capacity, and risk management. Key Responsibilities 1. Sales Performance & Delivery Ownership of monthly and annual completion targets - Development and maintenance of a high-quality sales pipeline - Monitoring and improving conversion ratios - Accountability for forecasting accuracy and sales outcomes 2. Sales Leadership & Team Management Leadership of the sales function, including BDEs and BDMs - Setting KPIs, activity targets, and performance expectations - Conducting regular 1-to-1s and pipeline reviews - Building a high-performance sales culture 3. Broker Relationship Management Ownership of key broker relationships - Broker segmentation and relationship prioritisation - Development of new introducer relationships - Acting as senior escalation point for broker issues 4. Sales Strategy & Growth Planning Development and execution of a sales growth strategy - Identification of growth opportunities by geography and channel - Input into product offering and pricing strategy - Support of sales hiring decisions 5. Pipeline & Credit Alignment Chairing regular pipeline meetings with Underwriters and Portfolio Manager - Aligning broker expectations with credit policy - Reducing deal fallout through improved qualification 6. Reporting, MI & Governance Production of regular sales reports for Directors - Development of sales MI with the Office Manager / Reports Analyst - Maintaining accurate pipeline visibility and forecasting. Key Performance Indicators Monthly completion volumes - Pipeline value and quality - Conversion rates - Broker diversification - Forecast accuracy - Sales team performance Experience & Skills Required Essential Experience in bridging finance or specialist property lending - Strong broker relationship management background - Proven track record in a target-driven sales environment - Commercial understanding of underwriting and risk. Desirable Experience managing or mentoring sales staff - Experience scaling a sales function - Exposure to board-level reporting Personal Attributes Commercially focused and results driven - Strong leadership presence - Organised and data-led - Comfortable operating with autonomy and accountability
Sep 30, 2026
Full time
Head of Sales- Bridging Warrington Full Time- Office Based The Role The Head of Sales is responsible for leading and developing the sales function to deliver sustainable growth in loan completions. The role carries full accountability for sales performance, broker relationships, pipeline management, and sales team leadership, with a core objective of increasing monthly completions from £1.25m to £2.0m. The Head of Sales will act as the senior commercial lead across the business, ensuring sales activity is aligned with underwriting appetite, operational capacity, and risk management. Key Responsibilities 1. Sales Performance & Delivery Ownership of monthly and annual completion targets - Development and maintenance of a high-quality sales pipeline - Monitoring and improving conversion ratios - Accountability for forecasting accuracy and sales outcomes 2. Sales Leadership & Team Management Leadership of the sales function, including BDEs and BDMs - Setting KPIs, activity targets, and performance expectations - Conducting regular 1-to-1s and pipeline reviews - Building a high-performance sales culture 3. Broker Relationship Management Ownership of key broker relationships - Broker segmentation and relationship prioritisation - Development of new introducer relationships - Acting as senior escalation point for broker issues 4. Sales Strategy & Growth Planning Development and execution of a sales growth strategy - Identification of growth opportunities by geography and channel - Input into product offering and pricing strategy - Support of sales hiring decisions 5. Pipeline & Credit Alignment Chairing regular pipeline meetings with Underwriters and Portfolio Manager - Aligning broker expectations with credit policy - Reducing deal fallout through improved qualification 6. Reporting, MI & Governance Production of regular sales reports for Directors - Development of sales MI with the Office Manager / Reports Analyst - Maintaining accurate pipeline visibility and forecasting. Key Performance Indicators Monthly completion volumes - Pipeline value and quality - Conversion rates - Broker diversification - Forecast accuracy - Sales team performance Experience & Skills Required Essential Experience in bridging finance or specialist property lending - Strong broker relationship management background - Proven track record in a target-driven sales environment - Commercial understanding of underwriting and risk. Desirable Experience managing or mentoring sales staff - Experience scaling a sales function - Exposure to board-level reporting Personal Attributes Commercially focused and results driven - Strong leadership presence - Organised and data-led - Comfortable operating with autonomy and accountability
As a Customer Support & Collections Associate you will need to develop a deep understanding of the asset finance businesses, products and processes. You'll use your exceptional interpersonal skills to deliver good customer outcomes ensuring alignment to divisional objectives. An inquisitive nature, strong initiative, problem solving skills and a customer-first approach are key to success in this role. RESPONSIBILITIES Customer: Mitigate losses to the bank through early engagement with customers in financial difficulty and deployment of appropriate collections and recoveries strategies Confidentially and empathetically communicate with customers through channels including telephone, post and email Understand customer circumstances through appropriate techniques, including structured questioning and use of income and expenditure analysis Provide clear explanations of repayment options and independent sources of debt advice to empower customers to make informed decisions Identify and respond to customer vulnerability ensuring an appropriate level of care, seeking additional support where needed. Policies & Procedures: Apply the Collections and Recoveries Standards, and associated procedures, to all customer dealings Identify and log customer dissatisfaction in an appropriate and professional manner whilst adhering to complaints/escalation process Escalate complex queries or situations that cannot be resolved at first instance Identify improvements to enhance customer and/or Bank outcomes Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE: Prior experience in collections/recoveries, ideally in relation to lending products Experience with vulnerable customers Exceptional communication and interpersonal skills Excellent analytical skills, with the ability to assess customer circumstances and identify appropriate strategies, applying judgement and decision making skills The ability to demonstrate emotional intelligence, resilience and empathy Strong teamwork skills, able to collaborate effectively while maintaining individual workload in a fast paced environment IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE/CAN: Deliver excellent customer service via previous customer facing roles with excellent and professional telephony skills Knowledge of collections and recoveries regulatory requirements and industry standards Proficiency in Alfa Financial Software
Sep 30, 2026
Full time
As a Customer Support & Collections Associate you will need to develop a deep understanding of the asset finance businesses, products and processes. You'll use your exceptional interpersonal skills to deliver good customer outcomes ensuring alignment to divisional objectives. An inquisitive nature, strong initiative, problem solving skills and a customer-first approach are key to success in this role. RESPONSIBILITIES Customer: Mitigate losses to the bank through early engagement with customers in financial difficulty and deployment of appropriate collections and recoveries strategies Confidentially and empathetically communicate with customers through channels including telephone, post and email Understand customer circumstances through appropriate techniques, including structured questioning and use of income and expenditure analysis Provide clear explanations of repayment options and independent sources of debt advice to empower customers to make informed decisions Identify and respond to customer vulnerability ensuring an appropriate level of care, seeking additional support where needed. Policies & Procedures: Apply the Collections and Recoveries Standards, and associated procedures, to all customer dealings Identify and log customer dissatisfaction in an appropriate and professional manner whilst adhering to complaints/escalation process Escalate complex queries or situations that cannot be resolved at first instance Identify improvements to enhance customer and/or Bank outcomes Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE: Prior experience in collections/recoveries, ideally in relation to lending products Experience with vulnerable customers Exceptional communication and interpersonal skills Excellent analytical skills, with the ability to assess customer circumstances and identify appropriate strategies, applying judgement and decision making skills The ability to demonstrate emotional intelligence, resilience and empathy Strong teamwork skills, able to collaborate effectively while maintaining individual workload in a fast paced environment IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE/CAN: Deliver excellent customer service via previous customer facing roles with excellent and professional telephony skills Knowledge of collections and recoveries regulatory requirements and industry standards Proficiency in Alfa Financial Software
Looking for an experienced and enthusiastic administrator to join the growing business. As part of the Business Support Team, you'll be supporting the day-to-day running of the office, as well as the fast-paced sales team, answering phones, processing finance paperwork and generally helping ensure the efficient running of the business. You will need to be a strong administrator, and will be interacting with customers on a daily basis, often as their first point of contact, making good customer service skills an essential requirement. The role is varied and supplies the opportunity to develop a wide range of financial administration and sales support skills, within a focused, fun and thriving business. Key responsibilities include: Processing Direct Debit payments Updating both our front and back end office systems Raising/checking invoices and financial paperwork Assist with audits Provide support to the sales team by processing customer agreement Key requirements: Previous administration experience is essential. Training specific to the role will be provided. Previous administration experience within a financial setting is preferred. Excellent attention to detail and high level accuracy is of paramount importance. Highly organised with the ability to multi-task. Able to prioritise own workload and meet deadlines. Strong written and verbal communication skills. Good numerical ability. Positive and confident attitude. A team player with high level of dedication. Proficient in MS Office, particularly Outlook, Word and Excel Eligible to work in the UK As part of the interview process, shortlisted candidates may be asked to complete a practical task, designed to demonstrate proficiency in the key skills required for the role. The Business: A locally based, independently-owned business led by experienced, successful entrepreneurs. The business has a dynamic and energetic culture, putting people at the centre of all it does, with smart, modern offices. Supporting the success of SMEs across the UK, through the provision of asset-backed finance, specialising in funding machinery, equipment and other high value products to core industry sectors, including print & packaging, construction, transport and engineering.
Sep 30, 2026
Full time
Looking for an experienced and enthusiastic administrator to join the growing business. As part of the Business Support Team, you'll be supporting the day-to-day running of the office, as well as the fast-paced sales team, answering phones, processing finance paperwork and generally helping ensure the efficient running of the business. You will need to be a strong administrator, and will be interacting with customers on a daily basis, often as their first point of contact, making good customer service skills an essential requirement. The role is varied and supplies the opportunity to develop a wide range of financial administration and sales support skills, within a focused, fun and thriving business. Key responsibilities include: Processing Direct Debit payments Updating both our front and back end office systems Raising/checking invoices and financial paperwork Assist with audits Provide support to the sales team by processing customer agreement Key requirements: Previous administration experience is essential. Training specific to the role will be provided. Previous administration experience within a financial setting is preferred. Excellent attention to detail and high level accuracy is of paramount importance. Highly organised with the ability to multi-task. Able to prioritise own workload and meet deadlines. Strong written and verbal communication skills. Good numerical ability. Positive and confident attitude. A team player with high level of dedication. Proficient in MS Office, particularly Outlook, Word and Excel Eligible to work in the UK As part of the interview process, shortlisted candidates may be asked to complete a practical task, designed to demonstrate proficiency in the key skills required for the role. The Business: A locally based, independently-owned business led by experienced, successful entrepreneurs. The business has a dynamic and energetic culture, putting people at the centre of all it does, with smart, modern offices. Supporting the success of SMEs across the UK, through the provision of asset-backed finance, specialising in funding machinery, equipment and other high value products to core industry sectors, including print & packaging, construction, transport and engineering.
