Closing date: 27.10.25 Application process: For more information, to arrange a telephone conversation or obtain the application pack email Interviews will take place on 12.11.25, preferable face to face or online if required. Please forward your CV with a supporting letter to Job Description Lead the Charity With a clear Christian focus lead and inspire the 30 committed staff, full and part time, and over 20 volunteers. Work as part of the management team, including chair of trustees, to oversee the entirety of the charity. Set the tone across the 4 Christian therapeutic communities and 6 satellite houses, accommodating 116 men and women. Be the visible face of the charity externally building credible relationships with critical stakeholders: partners; politicians; the media and local government officials in order to advance the charity's aims. Develop and implement the vision for the charity Reporting to the board of trustees, provide the strategic coordination, oversight and direction of the charity. Create sustainable business models, positioning the charity to be well placed to respond effectively to legislative changes to the housing sector. Recognise and seize new opportunities where they further the aims of the charity. Maintain a focus on clear measurable goals and create momentum. Select, lead and direct the team Ensure recruitment meets the needs of the business. Develop and coach the senior team. Support and strengthen the team via training, development and supervision. Produce effective programmes of restoration for all our residents, as well as contributing to the wider social programme of each site. Maintain and develop the charity's person-centred approach. Implement robust health & safety and HR protocols to protect staff, volunteers and residents. Collaborate with the trustees and the finance lead to maintain and secure the long term financial and professional stability of the charity Ensure the charity has the financial resources to meet its vision and operates within the annual budget Have clear accountability and responsibility for all budgets and forecasts identifying any financial risks and opportunities to the trustees. Ensure the policies and procedures are in place for full legal, professional and regulatory compliance. Ensure the charity meets all its statutory requirements under the jurisdiction of the Charity Commission.
Oct 02, 2025
Full time
Closing date: 27.10.25 Application process: For more information, to arrange a telephone conversation or obtain the application pack email Interviews will take place on 12.11.25, preferable face to face or online if required. Please forward your CV with a supporting letter to Job Description Lead the Charity With a clear Christian focus lead and inspire the 30 committed staff, full and part time, and over 20 volunteers. Work as part of the management team, including chair of trustees, to oversee the entirety of the charity. Set the tone across the 4 Christian therapeutic communities and 6 satellite houses, accommodating 116 men and women. Be the visible face of the charity externally building credible relationships with critical stakeholders: partners; politicians; the media and local government officials in order to advance the charity's aims. Develop and implement the vision for the charity Reporting to the board of trustees, provide the strategic coordination, oversight and direction of the charity. Create sustainable business models, positioning the charity to be well placed to respond effectively to legislative changes to the housing sector. Recognise and seize new opportunities where they further the aims of the charity. Maintain a focus on clear measurable goals and create momentum. Select, lead and direct the team Ensure recruitment meets the needs of the business. Develop and coach the senior team. Support and strengthen the team via training, development and supervision. Produce effective programmes of restoration for all our residents, as well as contributing to the wider social programme of each site. Maintain and develop the charity's person-centred approach. Implement robust health & safety and HR protocols to protect staff, volunteers and residents. Collaborate with the trustees and the finance lead to maintain and secure the long term financial and professional stability of the charity Ensure the charity has the financial resources to meet its vision and operates within the annual budget Have clear accountability and responsibility for all budgets and forecasts identifying any financial risks and opportunities to the trustees. Ensure the policies and procedures are in place for full legal, professional and regulatory compliance. Ensure the charity meets all its statutory requirements under the jurisdiction of the Charity Commission.
Night Shelter Manager Team: Night Shelters Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth Duration: 1 November 2025 to April 2026 Reporting to: Service Manager - Night Shelters Shifts available: 5:00pm to 10:00pm Pay: £19.90 per hour Job Purpose As a Night Shelter Manager, you'll be the lead staff member for your shift, overseeing the safe and smooth running of one of Glass Door's seasonal night shelters between November and April. You'll work alongside Overnight Homeless Shelter Workers and volunteers on your shift to make sure the shelter is a welcoming, safe, and respectful place for up to 35 guests. Your role is to set the tone for the night: briefing the team before opening, welcoming and inducting new guests, explaining our shelter guidelines, and ensuring everyone knows their responsibilities. You'll be the first point of contact for any issues during your shift, whether that's supporting someone in distress, addressing concerns or responding to challenging behaviour. You'll also ensure shelter procedures are followed, keep accurate records of attendance and incidents, and maintain clear communication with the casework team so they can follow up with guests. Alongside leading operations, you'll actively work with guests, volunteers, and colleagues to create a friendly and supportive environment where everyone is treated with dignity. This role is ideal for someone who can remain calm under pressure, lead a small team confidently, and is committed to supporting people as they work towards ending their homelessness; all while making sure the night shelter runs smoothly from start to finish. Job Description As the lead staff member for your shift, you'll be responsible for the smooth and safe running of the shelter during your working hours. You'll work closely with Overnight Homeless Shelter Workers and volunteers, setting the tone for the night and making sure everything runs to plan. Your main responsibilities will include: Leading the shift - Oversee the running of the shelter during your shift, making sure guests, staff, and volunteers are safe and supported. Briefing the team - Hold a short briefing before opening to make sure everyone understands their roles and responsibilities for the night. Welcoming guests - Greet guests warmly, induct new arrivals by explaining shelter guidelines and behaviour expectations, and answer any questions they have. Supporting volunteers - Guide and support the volunteer team, working closely with Volunteer Coordinators to make sure their time is well organised and meaningful. Monitoring wellbeing - Keep an eye on guest welfare throughout the shift, offering support when needed. Responding to issues - Manage any situations that arise, from emotional distress to challenging behaviour or medical emergencies, and call emergency services if necessary. Training will be provided. Overseeing safety and security - Take responsibility for the overall safety and security of the shelter during your shift, ensuring guests, staff, and volunteers are safe and supported at all times. Following procedures - Help make sure the shelter's policies and procedures are understood and put into practice during the shift. Shift handover - Provide a clear handover at the end of your shift so the overnight team has all the information they need. Shelter van - Drive the van from its parking location to the shelter at the start of the shift, keep it tidy, and carry out basic stock checks before departure, reporting any shortages for restocking. Keeping accurate records - Record attendance, incidents, and observations using our iPad-based In-Form system so colleagues have up-to-date information. Working with the casework team - Share relevant information about guests' welfare and needs to support follow-up work. Supporting practical needs - Assist the casework team with practical tasks related to guests' day-to-day needs as requested. Attending meetings and training - Join monthly shelter meetings and other training or team sessions as required. Supervision meetings - Take part in regular supervision meetings with the Service Manager. Pitching in where needed - From time to time, take on other reasonable tasks to help the shelter run smoothly. Person Specification Essential: A valid manual driving licence and be willing to drive the Glass Door van. Experience working with people experiencing homelessness or other vulnerable groups. A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity. the ability to lead a small team confidently, including during challenging or fast-changing situations, while keeping a calm and professional approach. Confidence in handling challenging behaviour calmly and respectfully. Strong written and verbal communications skills. The ability to carry out manual handling tasks, such as moving supplies and equipment. Desirable: The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian. A lived experience of homelessness. An understanding of, and commitment to, trauma-informed care. Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid. Other Employment is subject to a satisfactory enhanced DBS check for adults. You'll be expected to follow Glass Door's safeguarding policies and procedures. A commitment to equality, diversity, and inclusion in all aspects of your work. We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
Sep 19, 2025
Full time
Night Shelter Manager Team: Night Shelters Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth Duration: 1 November 2025 to April 2026 Reporting to: Service Manager - Night Shelters Shifts available: 5:00pm to 10:00pm Pay: £19.90 per hour Job Purpose As a Night Shelter Manager, you'll be the lead staff member for your shift, overseeing the safe and smooth running of one of Glass Door's seasonal night shelters between November and April. You'll work alongside Overnight Homeless Shelter Workers and volunteers on your shift to make sure the shelter is a welcoming, safe, and respectful place for up to 35 guests. Your role is to set the tone for the night: briefing the team before opening, welcoming and inducting new guests, explaining our shelter guidelines, and ensuring everyone knows their responsibilities. You'll be the first point of contact for any issues during your shift, whether that's supporting someone in distress, addressing concerns or responding to challenging behaviour. You'll also ensure shelter procedures are followed, keep accurate records of attendance and incidents, and maintain clear communication with the casework team so they can follow up with guests. Alongside leading operations, you'll actively work with guests, volunteers, and colleagues to create a friendly and supportive environment where everyone is treated with dignity. This role is ideal for someone who can remain calm under pressure, lead a small team confidently, and is committed to supporting people as they work towards ending their homelessness; all while making sure the night shelter runs smoothly from start to finish. Job Description As the lead staff member for your shift, you'll be responsible for the smooth and safe running of the shelter during your working hours. You'll work closely with Overnight Homeless Shelter Workers and volunteers, setting the tone for the night and making sure everything runs to plan. Your main responsibilities will include: Leading the shift - Oversee the running of the shelter during your shift, making sure guests, staff, and volunteers are safe and supported. Briefing the team - Hold a short briefing before opening to make sure everyone understands their roles and responsibilities for the night. Welcoming guests - Greet guests warmly, induct new arrivals by explaining shelter guidelines and behaviour expectations, and answer any questions they have. Supporting volunteers - Guide and support the volunteer team, working closely with Volunteer Coordinators to make sure their time is well organised and meaningful. Monitoring wellbeing - Keep an eye on guest welfare throughout the shift, offering support when needed. Responding to issues - Manage any situations that arise, from emotional distress to challenging behaviour or medical emergencies, and call emergency services if necessary. Training will be provided. Overseeing safety and security - Take responsibility for the overall safety and security of the shelter during your shift, ensuring guests, staff, and volunteers are safe and supported at all times. Following procedures - Help make sure the shelter's policies and procedures are understood and put into practice during the shift. Shift handover - Provide a clear handover at the end of your shift so the overnight team has all the information they need. Shelter van - Drive the van from its parking location to the shelter at the start of the shift, keep it tidy, and carry out basic stock checks before departure, reporting any shortages for restocking. Keeping accurate records - Record attendance, incidents, and observations using our iPad-based In-Form system so colleagues have up-to-date information. Working with the casework team - Share relevant information about guests' welfare and needs to support follow-up work. Supporting practical needs - Assist the casework team with practical tasks related to guests' day-to-day needs as requested. Attending meetings and training - Join monthly shelter meetings and other training or team sessions as required. Supervision meetings - Take part in regular supervision meetings with the Service Manager. Pitching in where needed - From time to time, take on other reasonable tasks to help the shelter run smoothly. Person Specification Essential: A valid manual driving licence and be willing to drive the Glass Door van. Experience working with people experiencing homelessness or other vulnerable groups. A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity. the ability to lead a small team confidently, including during challenging or fast-changing situations, while keeping a calm and professional approach. Confidence in handling challenging behaviour calmly and respectfully. Strong written and verbal communications skills. The ability to carry out manual handling tasks, such as moving supplies and equipment. Desirable: The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian. A lived experience of homelessness. An understanding of, and commitment to, trauma-informed care. Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid. Other Employment is subject to a satisfactory enhanced DBS check for adults. You'll be expected to follow Glass Door's safeguarding policies and procedures. A commitment to equality, diversity, and inclusion in all aspects of your work. We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
An exciting new opportunity in Homeless Link's National Workforce Development Team. The Senior Qualifications Manager will be responsible for establishing excellent qualification management practice in Homeless Link, embedding our existing qualification and managing the development review and continuous improvement of qualifications, assessments, and assessment materials. With recognition across charities, local and central Government of the important role that qualifications can play in developing the knowledge and skills required for homelessness workers to perform at the highest level in their role and progress in their career, this role will help us act on this ambition and make it a reality. The successful candidate will have previous experience working for a regulated Awarding Body, or within the education sector, and experience of developing qualifications and assessment, or delivering, assessing, or quality assuring regulated qualifications. They will also need effective project management and problem-solving skills. We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability. Closing Date: 8.00 am on Monday 24th February 2025 Recruitment Pack
Feb 12, 2025
Full time
An exciting new opportunity in Homeless Link's National Workforce Development Team. The Senior Qualifications Manager will be responsible for establishing excellent qualification management practice in Homeless Link, embedding our existing qualification and managing the development review and continuous improvement of qualifications, assessments, and assessment materials. With recognition across charities, local and central Government of the important role that qualifications can play in developing the knowledge and skills required for homelessness workers to perform at the highest level in their role and progress in their career, this role will help us act on this ambition and make it a reality. The successful candidate will have previous experience working for a regulated Awarding Body, or within the education sector, and experience of developing qualifications and assessment, or delivering, assessing, or quality assuring regulated qualifications. They will also need effective project management and problem-solving skills. We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability. Closing Date: 8.00 am on Monday 24th February 2025 Recruitment Pack
Job description We are seeking an inspiring and strategic Chief Executive Officer (CEO) to drive forward our new initiative: Moving on from Homelessness in North Wiltshire. If you are a passionate leader with a vision for creating real change, this is an exciting opportunity to make a lasting impact in the community. About Us Our mission is to support individuals who are experiencing or at risk of homelessness in North Wiltshire. We believe that everyone has the potential to rebuild their lives when provided with a safe, supportive, and non-judgemental environment. We offer immediate, practical support, including hot meals, showers, laundry facilities, and internet access, while also working with key partners-such as Wiltshire Council's Rough Sleeper Outreach Team, Turning Point, and local health services-to provide long-term pathways out of homelessness. About the Role As CEO, you will lead our organisation with vision and compassion, ensuring we continue to provide vital services while driving forward our strategic growth. Reporting to the Board of Trustees, you will: Oversee day-to-day operations, ensuring the effective delivery of services Develop and implement our strategic plan, shaping the future of homelessness support in North Wiltshire Secure financial sustainability, through fundraising, partnerships, and sound financial management Strengthen relationships with stakeholders, partners, funders, and service users Inspire and lead a dedicated team, including six staff members and a large network of volunteers What we are looking for We are seeking a leader who is: Passionate about tackling homelessness and social exclusion Experienced in leading teams, managing budgets, and driving strategic change A strong communicator and relationship builder, able to engage with stakeholders at all levels Resilient, proactive, and adaptable, with a hands-on approach to leadership Key Details Location: The Citadel, Bath Road, Chippenham SN15 2AB, with travel to other locations as needed Hours: 37 per week Salary: £50-55k Annual Leave: 36 days, including bank holidays Closing Date: 5pm 24th February 2025 Contract: Permanent, Full-Time We encourage people with disabilities and from diverse backgrounds to apply for our jobs. We welcome potential applicants to have a conversation with us about any interview adaptations they may need. We are open to applications from candidates seeking flexible or hybrid working arrangements and are happy to discuss options that support a healthy work-life balance. Together, we can move forward from homelessness-one step at a time.
Feb 12, 2025
Full time
Job description We are seeking an inspiring and strategic Chief Executive Officer (CEO) to drive forward our new initiative: Moving on from Homelessness in North Wiltshire. If you are a passionate leader with a vision for creating real change, this is an exciting opportunity to make a lasting impact in the community. About Us Our mission is to support individuals who are experiencing or at risk of homelessness in North Wiltshire. We believe that everyone has the potential to rebuild their lives when provided with a safe, supportive, and non-judgemental environment. We offer immediate, practical support, including hot meals, showers, laundry facilities, and internet access, while also working with key partners-such as Wiltshire Council's Rough Sleeper Outreach Team, Turning Point, and local health services-to provide long-term pathways out of homelessness. About the Role As CEO, you will lead our organisation with vision and compassion, ensuring we continue to provide vital services while driving forward our strategic growth. Reporting to the Board of Trustees, you will: Oversee day-to-day operations, ensuring the effective delivery of services Develop and implement our strategic plan, shaping the future of homelessness support in North Wiltshire Secure financial sustainability, through fundraising, partnerships, and sound financial management Strengthen relationships with stakeholders, partners, funders, and service users Inspire and lead a dedicated team, including six staff members and a large network of volunteers What we are looking for We are seeking a leader who is: Passionate about tackling homelessness and social exclusion Experienced in leading teams, managing budgets, and driving strategic change A strong communicator and relationship builder, able to engage with stakeholders at all levels Resilient, proactive, and adaptable, with a hands-on approach to leadership Key Details Location: The Citadel, Bath Road, Chippenham SN15 2AB, with travel to other locations as needed Hours: 37 per week Salary: £50-55k Annual Leave: 36 days, including bank holidays Closing Date: 5pm 24th February 2025 Contract: Permanent, Full-Time We encourage people with disabilities and from diverse backgrounds to apply for our jobs. We welcome potential applicants to have a conversation with us about any interview adaptations they may need. We are open to applications from candidates seeking flexible or hybrid working arrangements and are happy to discuss options that support a healthy work-life balance. Together, we can move forward from homelessness-one step at a time.