Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Restaurant and Bar Supervisor in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Food and Beverage Team as we believe it is our personality, style and friendliness that makes Apex Hotels You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: 29 days holiday Training and development from day one Employee events and celebrations Inhouse company interactive employee communication APP Entry to our state-of-the-art gym and pools Healthy meals to enjoy while you're working. Access to an external Employee Assistance Programme Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date. £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family. Involvement in our employee of the quarter and annual recognition schemes Long service recognition Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two 50% discount in our restaurants Cycle to Work Scheme Discounted room rates for employees, friends, and family Spa treatments and product discounts Life Assurance cover Starting your Journey: As Restaurant and Bars Supervisor you will assist the Restaurant and Bars Manager in the day-to-day operation of the restaurant and bar and be responsible for delivering a high level of service to all our guests. This incorporates the smooth running of breakfast, lunch and dinner service, as well as room service. Working in the restaurant and bar areas you will help maximise revenue through first class service and establishing rapport with the guests. You will embrace every opportunity to create extra special moments for our guests to provide a personal experience our guests will want to share. Joining the dedicated Food and Beverage department, you will: Manage the team to ensure customer service standards are met and customer enquiries are dealt with Be able to work in all areas of Food and Beverage including Bar, Restaurant and Room Service Deliver outstanding customer care Be responsible for the opening and closing of the Restaurant and Bar Take responsibility for stock taking Assist with recruiting and training employees Deliver the highest standards in service and presentation Assist with payroll, employee scheduling and administration About you? As an Apex Hotels Food and Beverage Supervisor, you will take pride in your work and have a willingness to learn. You will have a real passion for food and drink, and you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests that enhances their stay. You will enjoy chatting to our guests, offering help and assistance, you will be great at multi-tasking, you will be efficient at solving guest enquiries and all with a smile and your infectious personality! When you start your new role with Apex Hotels, you will begin a 12 week structured learning and development programme. With this in mind, we are looking for a Food and Beverage Supervisor who: Has previous experience in a food or beverage role Can deliver excellent standards Uses own initiative Has a customer service attitude Ideally has experience of supervisory training Holds a genuine desire to provide a Warmer Welcome to our guests We encourage you to bring your true self to work - we recruit for attitude and train for skill. We'll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations.So, whatever your vibe, our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. If you are interested,Click Apply. We look forward to hearing from you.
Jun 23, 2025
Full time
Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Restaurant and Bar Supervisor in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Food and Beverage Team as we believe it is our personality, style and friendliness that makes Apex Hotels You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: 29 days holiday Training and development from day one Employee events and celebrations Inhouse company interactive employee communication APP Entry to our state-of-the-art gym and pools Healthy meals to enjoy while you're working. Access to an external Employee Assistance Programme Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date. £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family. Involvement in our employee of the quarter and annual recognition schemes Long service recognition Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two 50% discount in our restaurants Cycle to Work Scheme Discounted room rates for employees, friends, and family Spa treatments and product discounts Life Assurance cover Starting your Journey: As Restaurant and Bars Supervisor you will assist the Restaurant and Bars Manager in the day-to-day operation of the restaurant and bar and be responsible for delivering a high level of service to all our guests. This incorporates the smooth running of breakfast, lunch and dinner service, as well as room service. Working in the restaurant and bar areas you will help maximise revenue through first class service and establishing rapport with the guests. You will embrace every opportunity to create extra special moments for our guests to provide a personal experience our guests will want to share. Joining the dedicated Food and Beverage department, you will: Manage the team to ensure customer service standards are met and customer enquiries are dealt with Be able to work in all areas of Food and Beverage including Bar, Restaurant and Room Service Deliver outstanding customer care Be responsible for the opening and closing of the Restaurant and Bar Take responsibility for stock taking Assist with recruiting and training employees Deliver the highest standards in service and presentation Assist with payroll, employee scheduling and administration About you? As an Apex Hotels Food and Beverage Supervisor, you will take pride in your work and have a willingness to learn. You will have a real passion for food and drink, and you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests that enhances their stay. You will enjoy chatting to our guests, offering help and assistance, you will be great at multi-tasking, you will be efficient at solving guest enquiries and all with a smile and your infectious personality! When you start your new role with Apex Hotels, you will begin a 12 week structured learning and development programme. With this in mind, we are looking for a Food and Beverage Supervisor who: Has previous experience in a food or beverage role Can deliver excellent standards Uses own initiative Has a customer service attitude Ideally has experience of supervisory training Holds a genuine desire to provide a Warmer Welcome to our guests We encourage you to bring your true self to work - we recruit for attitude and train for skill. We'll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations.So, whatever your vibe, our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. If you are interested,Click Apply. We look forward to hearing from you.
Why Join Apex Hotels ? You will receive a warm welcome into the Apex family on joining us as a Front Office Manager. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will Lead and Manage an innovative and supportive Guest Services Team. We believe it is our personality, style and friendliness that makes Apex Hotels. Role Overview: As Front Office Manager you will impact and influence key decisions and strategies within the business. As part of the senior leadership team, this highly visible role will be responsible for overseeing and coordinating the customer journey from arrival through departure and all in stay requirements. Working closely with the General Manager and Operations Manager this position will be expected to lead on the implementation and execution of all front office customer delivery strategies. You will embrace every opportunity to create extra special moments for our guests to provide a personal experience our guests will want to share. Main Responsibilities: Developing and implementing departmental strategies that will grow customer performance and excellence delivery High visibility during key guest demand periods delivering a total lobby experience Delivery of monthly Net Promoter and Guest Review Index arrival/in stay/departure targets Ownership of the full arrival/in stay/post stay services feedback Ownership and measurement of customer preferences profiling in the PMS Delivery of over 90% completed Management response on Review Pro Responsible for creation, management, and fulfilment of departmental budgets Delivery of suggestive upselling training forming part of guest value proposition Hosting of weekly and monthly strategy meetings with operational teams and General Manager reviewing key metrics and performance indicators Daily / weekly payroll cost analysis in accordance with forecasted and materialised occupancies to ensure optimal performance and immediate overspend correction To consistently conduct time in motion studies across all Front office functions in accordance with technology and process adoption identifying incremental efficiencies Development of a multi skilled guest services team that can work across the whole of the front of house (including appropriate F&B) to deliver payroll flexibility with minimal hierarchy Proactively work with Recruitment and Engagement in supporting local apprenticeships Implement the 'giving something back' initiative developed through the company charter About you: We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have: Customer centric driven with a clear focus and ability to enhance the customer journey Clear and influencing communicator with the ability to interact across all levels Ability to adapt and drive a continuous growth and transformational mindse Identifies and manages best resources to achieve targets A strong understanding of related Health and Safety requirements Coaching, supporting and challenging approach to deliver operational targets You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: 35 days holiday Training and development from day one Employee events and celebrations Inhouse company interactive employee communication APP Entry to our state-of-the-art gym and pools Healthy meals to enjoy while you're working. Access to an external Employee Assistance Programme Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date. £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family. Involvement in our employee of the quarter and annual recognition schemes Long service recognition Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two 50% discount in our restaurants Cycle to Work Scheme Discounted room rates for employees, friends, and family Spa treatments and product discounts Life Assurance cover We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations.Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. If you are interested, click apply. We look forward to hearing from you!
Jun 13, 2025
Full time
Why Join Apex Hotels ? You will receive a warm welcome into the Apex family on joining us as a Front Office Manager. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will Lead and Manage an innovative and supportive Guest Services Team. We believe it is our personality, style and friendliness that makes Apex Hotels. Role Overview: As Front Office Manager you will impact and influence key decisions and strategies within the business. As part of the senior leadership team, this highly visible role will be responsible for overseeing and coordinating the customer journey from arrival through departure and all in stay requirements. Working closely with the General Manager and Operations Manager this position will be expected to lead on the implementation and execution of all front office customer delivery strategies. You will embrace every opportunity to create extra special moments for our guests to provide a personal experience our guests will want to share. Main Responsibilities: Developing and implementing departmental strategies that will grow customer performance and excellence delivery High visibility during key guest demand periods delivering a total lobby experience Delivery of monthly Net Promoter and Guest Review Index arrival/in stay/departure targets Ownership of the full arrival/in stay/post stay services feedback Ownership and measurement of customer preferences profiling in the PMS Delivery of over 90% completed Management response on Review Pro Responsible for creation, management, and fulfilment of departmental budgets Delivery of suggestive upselling training forming part of guest value proposition Hosting of weekly and monthly strategy meetings with operational teams and General Manager reviewing key metrics and performance indicators Daily / weekly payroll cost analysis in accordance with forecasted and materialised occupancies to ensure optimal performance and immediate overspend correction To consistently conduct time in motion studies across all Front office functions in accordance with technology and process adoption identifying incremental efficiencies Development of a multi skilled guest services team that can work across the whole of the front of house (including appropriate F&B) to deliver payroll flexibility with minimal hierarchy Proactively work with Recruitment and Engagement in supporting local apprenticeships Implement the 'giving something back' initiative developed through the company charter About you: We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have: Customer centric driven with a clear focus and ability to enhance the customer journey Clear and influencing communicator with the ability to interact across all levels Ability to adapt and drive a continuous growth and transformational mindse Identifies and manages best resources to achieve targets A strong understanding of related Health and Safety requirements Coaching, supporting and challenging approach to deliver operational targets You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: 35 days holiday Training and development from day one Employee events and celebrations Inhouse company interactive employee communication APP Entry to our state-of-the-art gym and pools Healthy meals to enjoy while you're working. Access to an external Employee Assistance Programme Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date. £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family. Involvement in our employee of the quarter and annual recognition schemes Long service recognition Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two 50% discount in our restaurants Cycle to Work Scheme Discounted room rates for employees, friends, and family Spa treatments and product discounts Life Assurance cover We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations.Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. If you are interested, click apply. We look forward to hearing from you!
Why Join Apex Hotels: You will receive a warm welcome into the Apex family on joining us as the Regional Engineering & Maintenance Manager. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Property Team. We believe it is our personality, style and friendliness that makes Apex Hotels. Role Overview: Operating as part of our Head Office team in England, covering our 4 hotels and our newly acquired 5 hotel within your Region. The Regional Maintenance & Engineering Manager is a predominantly field-based role that retains overall accountability for maintenance delivery, repairs, renovations and statutory compliance across the region. Reporting to the Group Property Director, you will provide line management, direction and support to our hotel-based Maintenance Managers and teams, visiting each site across London, Newbury & Bath, regularly to maintain a strong presence to drive operational performance and ensure high standards of maintenance are delivered. Your main responsibilities will be: Line management development of Maintenance Managers and teams Ownership for the delivery of quality planned and reactive maintenance services to all property fabric and embedded MEP systems Regular survey and inspection of property and plant condition and management of Minor Works projects and Improvement Plans Maintaining up to date asset registers and maintenance records Supply chain management and budget control Formulation of Capex applications through to the business case, project scoping, tendering and delivery Proactive H&S, Fire and Life Safety Management and prompt resolution of any Health and Safety shortfalls About you: We love to welcome people with different experiences and from different places into our Apex family. To excel within this role, you will have: Previous experience successfully performing in a Maintenance Manager, Chief Engineer, or Hard Services/ Technical Facilities Manager role A genuine passion for inspiring and mentoring of others and record of building highly effective teams Strong people management and interpersonal skills both written and verbal Excellent problem-solving capabilities, both technical, people and process related Financial acumen with previous experience managing maintenance budgets and obtaining best value from the supply chain Why join Apex Hotels? You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: 35 days holiday Training and development from day one Employee events and celebrations Inhouse company interactive employee communication APP Entry to our state-of-the-art gym and pools Healthy meals to enjoy while you're working. Access to an external Employee Assistance Programme Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date. £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive: Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family. Involvement in our employee of the quarter and annual recognition schemes Long service recognition Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two 50% discount in our restaurants Cycle to Work Scheme Discounted room rates for employees, friends, and family Spa treatments and product discounts Critical Illness We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. INDHP
Feb 09, 2025
Full time
Why Join Apex Hotels: You will receive a warm welcome into the Apex family on joining us as the Regional Engineering & Maintenance Manager. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Property Team. We believe it is our personality, style and friendliness that makes Apex Hotels. Role Overview: Operating as part of our Head Office team in England, covering our 4 hotels and our newly acquired 5 hotel within your Region. The Regional Maintenance & Engineering Manager is a predominantly field-based role that retains overall accountability for maintenance delivery, repairs, renovations and statutory compliance across the region. Reporting to the Group Property Director, you will provide line management, direction and support to our hotel-based Maintenance Managers and teams, visiting each site across London, Newbury & Bath, regularly to maintain a strong presence to drive operational performance and ensure high standards of maintenance are delivered. Your main responsibilities will be: Line management development of Maintenance Managers and teams Ownership for the delivery of quality planned and reactive maintenance services to all property fabric and embedded MEP systems Regular survey and inspection of property and plant condition and management of Minor Works projects and Improvement Plans Maintaining up to date asset registers and maintenance records Supply chain management and budget control Formulation of Capex applications through to the business case, project scoping, tendering and delivery Proactive H&S, Fire and Life Safety Management and prompt resolution of any Health and Safety shortfalls About you: We love to welcome people with different experiences and from different places into our Apex family. To excel within this role, you will have: Previous experience successfully performing in a Maintenance Manager, Chief Engineer, or Hard Services/ Technical Facilities Manager role A genuine passion for inspiring and mentoring of others and record of building highly effective teams Strong people management and interpersonal skills both written and verbal Excellent problem-solving capabilities, both technical, people and process related Financial acumen with previous experience managing maintenance budgets and obtaining best value from the supply chain Why join Apex Hotels? You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: 35 days holiday Training and development from day one Employee events and celebrations Inhouse company interactive employee communication APP Entry to our state-of-the-art gym and pools Healthy meals to enjoy while you're working. Access to an external Employee Assistance Programme Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date. £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive: Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family. Involvement in our employee of the quarter and annual recognition schemes Long service recognition Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two 50% discount in our restaurants Cycle to Work Scheme Discounted room rates for employees, friends, and family Spa treatments and product discounts Critical Illness We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. INDHP