Senior Customer Success Executive Location: Office-based (with occasional customer visits) The Role We are looking for an experienced Senior Customer Success Executive to manage a portfolio of key customer accounts while supporting the Customer Success Manager in driving team performance and sharing best practice. This is a customer-facing role combining customer success, account management, leadership, renewals, and commercial awareness. You will build strong customer relationships, resolve complex issues, improve product adoption, and help maximise customer retention and growth. Key Responsibilities Manage a portfolio of strategic customer accounts. Deliver exceptional customer service and resolve complex customer issues. Build long-term customer relationships and drive customer satisfaction. Manage customer renewals, retention, and identify upselling opportunities. Coach and support Customer Success Executives, sharing knowledge and best practice. Champion the effective use of HubSpot and maintain accurate customer records. Work closely with internal teams to resolve issues and continuously improve the customer experience. Produce customer insights and reports to support business improvements. Skills & Experience Essential Experience in Customer Success, Customer Service, Account Management, Internal Sales, or Technical Support. Previous experience supporting or mentoring colleagues within a customer-facing team. Strong customer relationship management and communication skills. Experience managing complex customer issues through to resolution. Commercial awareness with experience in renewals, retention, and customer growth. Confident using CRM systems and learning new technologies. Desirable Experience using HubSpot. SaaS, software, or subscription-based business experience. Experience working to customer retention, renewal, or sales targets. Experience supporting customers using digital platforms or business applications. Experience using AI tools to improve productivity and customer service.
Jul 30, 2026
Full time
Senior Customer Success Executive Location: Office-based (with occasional customer visits) The Role We are looking for an experienced Senior Customer Success Executive to manage a portfolio of key customer accounts while supporting the Customer Success Manager in driving team performance and sharing best practice. This is a customer-facing role combining customer success, account management, leadership, renewals, and commercial awareness. You will build strong customer relationships, resolve complex issues, improve product adoption, and help maximise customer retention and growth. Key Responsibilities Manage a portfolio of strategic customer accounts. Deliver exceptional customer service and resolve complex customer issues. Build long-term customer relationships and drive customer satisfaction. Manage customer renewals, retention, and identify upselling opportunities. Coach and support Customer Success Executives, sharing knowledge and best practice. Champion the effective use of HubSpot and maintain accurate customer records. Work closely with internal teams to resolve issues and continuously improve the customer experience. Produce customer insights and reports to support business improvements. Skills & Experience Essential Experience in Customer Success, Customer Service, Account Management, Internal Sales, or Technical Support. Previous experience supporting or mentoring colleagues within a customer-facing team. Strong customer relationship management and communication skills. Experience managing complex customer issues through to resolution. Commercial awareness with experience in renewals, retention, and customer growth. Confident using CRM systems and learning new technologies. Desirable Experience using HubSpot. SaaS, software, or subscription-based business experience. Experience working to customer retention, renewal, or sales targets. Experience supporting customers using digital platforms or business applications. Experience using AI tools to improve productivity and customer service.
Customer Success Executive About the Company Our client is a leading provider of training solutions for the transport, warehousing, and logistics sectors. They develop industry-accredited training materials and digital platforms that help over 600 partners deliver compliant training to more than 100,000 learners each year. The Role As a Customer Success Executive, you will manage a portfolio of customers, helping them maximise the value of the company's products and services. You'll build strong customer relationships, resolve complex queries, manage renewals, and identify opportunities to improve customer satisfaction, retention, and growth. Working closely with Customer Service, Product, Commercial, and Finance teams, you'll act as the customer's advocate, ensuring issues are resolved efficiently while continuously improving the customer experience. Key Responsibilities Manage a portfolio of customer accounts and build long-term relationships. Deliver outstanding customer service and resolve complex customer issues. Support customer onboarding, product adoption, renewals, and retention. Identify upselling opportunities where appropriate. Use HubSpot and other digital platforms to manage customer interactions. Collaborate with internal teams to improve customer outcomes. Produce customer reports and identify trends to improve products and processes. Skills & Experience Essential Experience in Customer Success, Customer Service, Account Management, Internal Sales, or Technical Support . Strong customer relationship and communication skills. Experience resolving complex customer issues. Ability to manage priorities in a fast-paced environment. Confident using CRM systems and learning new software. Desirable Experience with HubSpot . SaaS, software, or subscription-based business experience. Experience managing customer renewals and retention. Knowledge of digital platforms or business applications. Experience within transport, logistics, warehousing, or training industries. Experience using AI tools to improve productivity.
Jul 30, 2026
Full time
Customer Success Executive About the Company Our client is a leading provider of training solutions for the transport, warehousing, and logistics sectors. They develop industry-accredited training materials and digital platforms that help over 600 partners deliver compliant training to more than 100,000 learners each year. The Role As a Customer Success Executive, you will manage a portfolio of customers, helping them maximise the value of the company's products and services. You'll build strong customer relationships, resolve complex queries, manage renewals, and identify opportunities to improve customer satisfaction, retention, and growth. Working closely with Customer Service, Product, Commercial, and Finance teams, you'll act as the customer's advocate, ensuring issues are resolved efficiently while continuously improving the customer experience. Key Responsibilities Manage a portfolio of customer accounts and build long-term relationships. Deliver outstanding customer service and resolve complex customer issues. Support customer onboarding, product adoption, renewals, and retention. Identify upselling opportunities where appropriate. Use HubSpot and other digital platforms to manage customer interactions. Collaborate with internal teams to improve customer outcomes. Produce customer reports and identify trends to improve products and processes. Skills & Experience Essential Experience in Customer Success, Customer Service, Account Management, Internal Sales, or Technical Support . Strong customer relationship and communication skills. Experience resolving complex customer issues. Ability to manage priorities in a fast-paced environment. Confident using CRM systems and learning new software. Desirable Experience with HubSpot . SaaS, software, or subscription-based business experience. Experience managing customer renewals and retention. Knowledge of digital platforms or business applications. Experience within transport, logistics, warehousing, or training industries. Experience using AI tools to improve productivity.
Project Manager Remote United Kingdom 6-Month Contract Rate: up to 600/day Outside IR35 We're partnering with a global organisation undergoing several business and technology transformation programmes and are looking for experienced Project Managers to join their team. This is an opportunity to work across a variety of initiatives, including CRM implementations, operational transformation, managed service provider onboarding, and wider business change projects. What we're looking for Proven experience delivering end-to-end projects A broad background across business and technology transformation Strong stakeholder and vendor management skills Experience leading cross-functional teams Comfortable managing multiple workstreams in a remote environment Nice to have Microsoft Dynamics 365 or Business Central CRM implementation experience Salesforce SAP or ERP programmes Managed Service Provider (MSP) transition experience We're looking for an engaging Project Manager who enjoys variety and has successfully delivered different types of projects - not someone who's spent their career doing the same implementation repeatedly.
Jul 30, 2026
Contractor
Project Manager Remote United Kingdom 6-Month Contract Rate: up to 600/day Outside IR35 We're partnering with a global organisation undergoing several business and technology transformation programmes and are looking for experienced Project Managers to join their team. This is an opportunity to work across a variety of initiatives, including CRM implementations, operational transformation, managed service provider onboarding, and wider business change projects. What we're looking for Proven experience delivering end-to-end projects A broad background across business and technology transformation Strong stakeholder and vendor management skills Experience leading cross-functional teams Comfortable managing multiple workstreams in a remote environment Nice to have Microsoft Dynamics 365 or Business Central CRM implementation experience Salesforce SAP or ERP programmes Managed Service Provider (MSP) transition experience We're looking for an engaging Project Manager who enjoys variety and has successfully delivered different types of projects - not someone who's spent their career doing the same implementation repeatedly.
Consulting Project Manager - (Danish Speaking) Location: UK/EU Job Type: Full-Time Job Description: We are seeking a Consulting Technology Project Manager to manage client implementation projects for our Pharmacovigilance SaaS solutions. The ideal candidate will be a dynamic client facing services professional with extensive project management experience in the life science technology domain. This is a strategic role requiring deep project management expertise, pharmaceutical domain knowledge, and excellent leadership skills. Key Responsibilities: Lead end-to-end project management of client software implementations, upgrades, and integrations. Develop and manage project plans, including timelines, budgets, and resource demand, and author project initiation documents. Coordinate cross-functional, global teams to ensure successful project delivery. Serve as the primary point of contact for senior client stakeholders, ensuring clear communication and strong relationship management. Ensure the accuracy, reliability, and performance of all project deliverables. Monitor project progress and performance, identifying and mitigating risks and issues as they arise. Facilitate regular project status meetings and provide updates to stakeholders. Actively manage project scope and costs, ensuring any changes are documented and approved through formal change control processes. Develop and maintain comprehensive project documentation, including project initiation documents, risk management plans, and post-project reviews. Ensure all projects comply with industry regulations, particularly those related to pharmacovigilance and data privacy (e.g. GxP, GDPR). Coordinate and manage interactions with third-party vendors, consultants, and partners to ensure successful delivery and integration of external components or services. Support continuous improvement of project management processes, tools, and best practices within the organization. Mentor and guide junior project managers and team members, fostering a collaborative and high-performance team environment. Characteristics: Well-organized self-starter with attention to detail. Excellent client facing communication and problem-solving skills. Strong written, communication, and interpersonal skills. A desire to learn about our proprietary products Essential Experience and Qualifications: Bachelor's or master's degree in computer science, Information Technology, Project Management, or a related field. Should be proficient in Danish language skills 8+ years of experience in project management, with at least 5 years in a senior or lead role delivering software solutions to pharmaceutical or life sciences clients. Proven experience managing pharmacovigilance, clinical, or regulatory technology projects. Knowledge of pharmacovigilance workflows and regulatory standards (e.g., ICH E2E, GVP Modules, FDA, EMA). Expertise in project management methodologies (e.g., Agile, Scrum, Waterfall). Proficiency in project management tools (e.g., Microsoft Project, Jira, SmartSheet). Preferred Experience and Qualifications: Familiarity with signal detection, case management, and safety databases (e.g., Argus, ARISg). Familiarity with cloud-based solutions and big data technologies. Technical background with experience in software development or IT infrastructure. Knowledge of regulatory requirements and industry standards for technology solutions. Certification in project management (e.g., PMP, PRINCE2). What We Offer: Competitive salary Opportunity to work with a dynamic and innovative team and world-class clients. Professional development and growth opportunities. A collaborative and inclusive work environment. Work from home with limited travel.
May 11, 2026
Full time
Consulting Project Manager - (Danish Speaking) Location: UK/EU Job Type: Full-Time Job Description: We are seeking a Consulting Technology Project Manager to manage client implementation projects for our Pharmacovigilance SaaS solutions. The ideal candidate will be a dynamic client facing services professional with extensive project management experience in the life science technology domain. This is a strategic role requiring deep project management expertise, pharmaceutical domain knowledge, and excellent leadership skills. Key Responsibilities: Lead end-to-end project management of client software implementations, upgrades, and integrations. Develop and manage project plans, including timelines, budgets, and resource demand, and author project initiation documents. Coordinate cross-functional, global teams to ensure successful project delivery. Serve as the primary point of contact for senior client stakeholders, ensuring clear communication and strong relationship management. Ensure the accuracy, reliability, and performance of all project deliverables. Monitor project progress and performance, identifying and mitigating risks and issues as they arise. Facilitate regular project status meetings and provide updates to stakeholders. Actively manage project scope and costs, ensuring any changes are documented and approved through formal change control processes. Develop and maintain comprehensive project documentation, including project initiation documents, risk management plans, and post-project reviews. Ensure all projects comply with industry regulations, particularly those related to pharmacovigilance and data privacy (e.g. GxP, GDPR). Coordinate and manage interactions with third-party vendors, consultants, and partners to ensure successful delivery and integration of external components or services. Support continuous improvement of project management processes, tools, and best practices within the organization. Mentor and guide junior project managers and team members, fostering a collaborative and high-performance team environment. Characteristics: Well-organized self-starter with attention to detail. Excellent client facing communication and problem-solving skills. Strong written, communication, and interpersonal skills. A desire to learn about our proprietary products Essential Experience and Qualifications: Bachelor's or master's degree in computer science, Information Technology, Project Management, or a related field. Should be proficient in Danish language skills 8+ years of experience in project management, with at least 5 years in a senior or lead role delivering software solutions to pharmaceutical or life sciences clients. Proven experience managing pharmacovigilance, clinical, or regulatory technology projects. Knowledge of pharmacovigilance workflows and regulatory standards (e.g., ICH E2E, GVP Modules, FDA, EMA). Expertise in project management methodologies (e.g., Agile, Scrum, Waterfall). Proficiency in project management tools (e.g., Microsoft Project, Jira, SmartSheet). Preferred Experience and Qualifications: Familiarity with signal detection, case management, and safety databases (e.g., Argus, ARISg). Familiarity with cloud-based solutions and big data technologies. Technical background with experience in software development or IT infrastructure. Knowledge of regulatory requirements and industry standards for technology solutions. Certification in project management (e.g., PMP, PRINCE2). What We Offer: Competitive salary Opportunity to work with a dynamic and innovative team and world-class clients. Professional development and growth opportunities. A collaborative and inclusive work environment. Work from home with limited travel.
Integration Lead / Consultant Location: Ipswich Working Pattern: 3 days per week in the office Salary: 90,000 - 100,000 + benefits Type: Permanent The Opportunity We are seeking an experienced Integration Lead / Consultant to play a key role in the rollout and expansion of a strategic Coupa platform within a complex enterprise environment. This is a hands-on role for someone who can lead the design, build, testing and support of integrations between Coupa, Microsoft Dynamics 365, and a broad wider application landscape. As Coupa becomes the organisation's strategic procurement platform, there will be significant integration activity across the estate, including connections into the data lake, reporting platforms, and numerous upstream and downstream systems. This role offers the opportunity to join at the beginning of a major transformation. You will help shape the integration approach, deliver robust solutions, and support the long- term evolution of the platform within a Microsoft-centric ecosystem. Key Responsibilities Lead the design, development and support of integrations between Coupa, Dynamics 365, and a wide range of enterprise applications. Build and maintain scalable, reliable data flows across procurement, finance and operational systems. Develop, test and support integration solutions, including data movement, transformation and validation activities. Ensure Coupa is effectively integrated with the organisation's data lake and broader data architecture. Work with APIs, exposed datasets and system interfaces to enable seamless connectivity across platforms. Support the ongoing expansion of Coupa as a strategic platform, integrating it with both existing and future business systems. Take ownership of integration delivery end-to-end, from technical design through to build, testing, deployment and support. Operate in a highly hands-on way, taking solutions through to completion rather than passing them on to other teams. Align with established integration frameworks, standards and delivery playbooks. Collaborate with data, technology and business teams to ensure integrations are fit for purpose, secure and scalable. Required Experience Proven experience in an Integration Lead, Integration Consultant, or similar hands-on integration delivery role. Strong experience integrating Coupa with enterprise systems. Good understanding of Microsoft Dynamics 365 and the wider Microsoft ecosystem. Strong knowledge of data integration, system interfaces, APIs, and enterprise application connectivity. Experience working with Databricks, data lakes and modern cloud-based data environments. Experience of building, testing and supporting integrations in complex environments with multiple interconnected systems. Ability to manage data movement and transformation across a broad systems landscape. Strong understanding of integration best practice across SaaS and COTS platforms. Comfortable working in a lean environment where the role requires direct ownership of delivery. Able to combine technical depth with a pragmatic, delivery-focused mindset. Experience with Dynamics 365 Integration Hub or similar Microsoft integration tooling. Exposure to Power BI and downstream reporting/data consumption use cases. Experience with Master Data Management (MDM) concepts and tooling. Knowledge of Profisee or similar MDM platforms. Experience helping to define or operate against integration frameworks, standards or playbooks. Previous experience in large-scale platform rollouts or enterprise transformation programmes. We are looking for someone who is not just technically strong, but genuinely delivery oriented, someone who can design the solution, build it, test it, support it and continuously improve it. This role will suit a strong integration specialist who is comfortable working across data, systems and platforms, and who thrives in an environment where they can make a visible impact. You will need to be confident operating across a Microsoft led systems and architecture, with the practical capability to deliver integrations that are robust and scalable.
May 11, 2026
Full time
Integration Lead / Consultant Location: Ipswich Working Pattern: 3 days per week in the office Salary: 90,000 - 100,000 + benefits Type: Permanent The Opportunity We are seeking an experienced Integration Lead / Consultant to play a key role in the rollout and expansion of a strategic Coupa platform within a complex enterprise environment. This is a hands-on role for someone who can lead the design, build, testing and support of integrations between Coupa, Microsoft Dynamics 365, and a broad wider application landscape. As Coupa becomes the organisation's strategic procurement platform, there will be significant integration activity across the estate, including connections into the data lake, reporting platforms, and numerous upstream and downstream systems. This role offers the opportunity to join at the beginning of a major transformation. You will help shape the integration approach, deliver robust solutions, and support the long- term evolution of the platform within a Microsoft-centric ecosystem. Key Responsibilities Lead the design, development and support of integrations between Coupa, Dynamics 365, and a wide range of enterprise applications. Build and maintain scalable, reliable data flows across procurement, finance and operational systems. Develop, test and support integration solutions, including data movement, transformation and validation activities. Ensure Coupa is effectively integrated with the organisation's data lake and broader data architecture. Work with APIs, exposed datasets and system interfaces to enable seamless connectivity across platforms. Support the ongoing expansion of Coupa as a strategic platform, integrating it with both existing and future business systems. Take ownership of integration delivery end-to-end, from technical design through to build, testing, deployment and support. Operate in a highly hands-on way, taking solutions through to completion rather than passing them on to other teams. Align with established integration frameworks, standards and delivery playbooks. Collaborate with data, technology and business teams to ensure integrations are fit for purpose, secure and scalable. Required Experience Proven experience in an Integration Lead, Integration Consultant, or similar hands-on integration delivery role. Strong experience integrating Coupa with enterprise systems. Good understanding of Microsoft Dynamics 365 and the wider Microsoft ecosystem. Strong knowledge of data integration, system interfaces, APIs, and enterprise application connectivity. Experience working with Databricks, data lakes and modern cloud-based data environments. Experience of building, testing and supporting integrations in complex environments with multiple interconnected systems. Ability to manage data movement and transformation across a broad systems landscape. Strong understanding of integration best practice across SaaS and COTS platforms. Comfortable working in a lean environment where the role requires direct ownership of delivery. Able to combine technical depth with a pragmatic, delivery-focused mindset. Experience with Dynamics 365 Integration Hub or similar Microsoft integration tooling. Exposure to Power BI and downstream reporting/data consumption use cases. Experience with Master Data Management (MDM) concepts and tooling. Knowledge of Profisee or similar MDM platforms. Experience helping to define or operate against integration frameworks, standards or playbooks. Previous experience in large-scale platform rollouts or enterprise transformation programmes. We are looking for someone who is not just technically strong, but genuinely delivery oriented, someone who can design the solution, build it, test it, support it and continuously improve it. This role will suit a strong integration specialist who is comfortable working across data, systems and platforms, and who thrives in an environment where they can make a visible impact. You will need to be confident operating across a Microsoft led systems and architecture, with the practical capability to deliver integrations that are robust and scalable.
