J.P. Morgan

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION As an Applied AI / ML Lead - Vice President - Machine Learning Engineer at JPMorgan Infrastructure Platform, you will be at the forefront of combining cutting-edge AI techniques with the company's unique data assets to optimize business decisions and automate processes. You will have the opportunity to advance the state-of-the-art in AI as applied to financial services, leveraging the latest research from fields of Generative AI, Agentic AI, and statistical machine learning to revolutionize cloud migration. You will be instrumental in building products that automate processes, help experts prioritize their time, and make better decisions. We have a growing portfolio of AI - powered products and services and increasing opportunity for re-use of foundational components through careful design of libraries and services to be leveraged across the team. This role offers a unique blend of scientific research and software engineering, requiring a deep understanding of both mindsets. The role is initially that of an individual contributor. Job responsibilities: Lead the deployment and scaling of advanced generative AI, agentic AI, and classical ML solutions. Design and execute enterprise-wide, reusable AI/ML frameworks and core infrastructure to accelerate AI solution development. Design and develop multi-agent systems for orchestration, agent-to-agent communication, eval, memory, telemetry, and guardrails. Apply context and prompt engineering techniques to improve prompt-based model performance. Develop and maintain tools and frameworks for prompt-based agent evaluation, monitoring, and optimization at enterprise scale. Build and maintain data pipelines and processing workflows for scalable, efficient data consumption. Write secure, high-quality production code and conduct code reviews. Partner with Engineering, Product, and Business teams to identify requirements and develop solutions. Communicate technical concepts and results to both technical and non-technical stakeholders, including senior leadership. Provide technical leadership, mentorship, and guidance to junior engineers, promoting a culture of excellence and continuous learning. Required qualifications, capabilities, and skills: Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or a related field. Experience in machine learning engineering. Strong proficiency in Python and experience deploying end-to-end pipelines on AWS. Hands-on experience in system design, application development, testing, and operational stability. Preferred qualifications, capabilities, and skills: Strategic thinker with the ability to drive technical vision for business impact. Demonstrated leadership working with engineers, data scientists, and ML practitioners. Experience in customising and optimizing Github Copilot using VSCode Extension or Model Context Protocol (MCP) Experience with AWS and infrastructure-as-code tools such as Terraform. Experience in multi-agent orchestration. Familiarity with MLOps practices, including CI/CD for ML, model monitoring, automated deployment, and ML pipelines. Experience with agentic telemetry and evaluation services. ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION This is a rare opportunity to help shape the future of our Private Bank. With the sponsorship from the CEO and the heads of the business, our goal is to create an Agentic Private Bank - reimagining the entire process from start to finish, rethinking the operating model including organizational structures and developing AI agents equipped with the latest tools and technologies to fundamentally reshape how we perform this business. Join our dynamic team of innovators and technologists as a Senior Applied AI/ML Associate , where your mission will be to revolutionize how the Bank services and advises clients, deepen client engagements, and drive process transformation. You will analyze existing processes and vast amounts of data to design autonomous AI agents. We seek individuals passionate about leveraging advanced data analysis, statistical modeling, and AI/ML techniques to solve complex business challenges through high-quality, cloud-centric software delivery. Our culture thrives on experimentation, continuous improvement, and learning. You will work in a collaborative, trusting, and intellectually stimulating environment - one that values diversity of thought and fosters creative solutions that serve the best interests of our global clientele. J ob Responsibilities Develop and implement GenAI and Agentic AI solutions using Python to enhance automation and decision-making processes. Collaborate with internal stakeholders to identify business needs and develop NLP/ML solutions that address client needs and drive transformation. Apply large language models (LLMs), machine learning (ML) techniques, and statistical analysis to enhance informed decision-making and improve workflow efficiency, which can be utilized across investment functions, client services, and operational process. Collect and curate datasets for model training and evaluation. Perform experiments using different model architectures and hyperparameters, determine appropriate objective functions and evaluation metrics, and run statistical analysis of results. Monitor and improve model performance through feedback and active learning. Collaborate with technology teams to deploy and scale the developed models in production. Deliver written, visual, and oral presentation of modeling results to business and technical stakeholders. Stay up-to-date with the latest research in LLM, ML and data science. Identify and leverage emerging techniques to drive ongoing enhancement. Required qualifications, capabilities, and skills Advanced degree (MS or PhD) in a quantitative or technical discipline or significant practical experience in industry. Experience in applying NLP, LLM and ML techniques in solving high-impact business problems, such as semantic search, information extraction, question answering, summarization, personalization, classification or forecasting. Advanced python programming skills with experience writing production quality code Good understanding of the foundational principles and practical implementations of ML algorithms such as clustering, decision trees, gradient descent etc. Hands-on experience with deep learning toolkits such as PyTorch, Transformers, HuggingFace. Strong knowledge of language models, prompt engineering, model finetuning, and domain adaptation. Familiarity with latest development in deep learning frameworks. Ability to communicate complex concepts and results to both technical and business audiences. Preferred qualifications, capabilities, and skills Prior experience of developing solutions for Financial domain Exposure to distributed model training, and deployment Familiarity with techniques for model explainability and self-validation ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.â

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Join us to shape the future of AI-driven business operations. You will have the opportunity to create scalable, safe, and reliable agentic solutions that transform how we work. We value your expertise in building multi-agent systems and your passion for collaborating across teams. At our company, you can grow your career, expand your skills, and make a meaningful impact. Be part of a team that thrives on innovation and continuous improvement. As an AI Engineer in our Agentic AI Solutions team, you will design, build, and deploy autonomous and assistive AI agents that streamline complex workflows. You will collaborate with cross-functional partners to translate operational needs into robust multi-agent systems, leveraging advanced frameworks and technologies. Your work will directly impact our business by delivering scalable and reliable AI solutions. We foster a culture of innovation, learning, and teamwork, where your contributions are valued and your growth is supported. Job Responsibilities: Architect, develop, and productionize autonomous and assistive AI agents to enhance operations. Design multi-agent systems, including role definition, tool integration, planning, memory, and workflow orchestration using modern agent frameworks. Implement Retrieval-Augmented Generation (RAG) pipelines and semantic search with vector databases, including indexing, retrieval policies, and evaluation. Build and integrate agent tools and APIs to connect agents with external services, databases, and internal systems, ensuring robust output parsing and error handling. Practice advanced prompt engineering and implement output validation and guardrails to reduce hallucinations. Design microservices-based architectures and orchestrate multi-step workflows; instrument agents for tracing, metrics, and feedback loops. Partner with stakeholders to define requirements, design intuitive human-AI interfaces, and deliver measurable business impact. Analyze data to inform agent capabilities, optimize retrieval, and drive data-driven decision-making; conduct A/B tests and performance evaluations. Mentor and guide team members on agent frameworks, LLM usage, safety, and best practices. Required Qualifications, Capabilities, and Skills: Advanced degree in Computer Science, Data Science, Machine Learning, or related field. Experience building and deploying agentic AI applications in production environments. Expertise with ML frameworks such as PyTorch, TensorFlow, and scikit-learn. Proficiency in Python; experience writing comprehensive tests and building evaluation harnesses for agents and prompts. Hands-on experience with agent frameworks such as LangChain, CrewAI, AutoGen, LangGraph. Knowledge of generative models including transformers, GANs, VAEs, and diffusion models. Understanding of data preprocessing, feature engineering, and model/agent evaluation techniques. Familiarity with cloud platforms and containerization technologies. Strong problem-solving skills and ability to work independently and collaboratively. Effective communication skills for technical and non-technical audiences. Preferred Qualifications, Capabilities, and Skills: Experience in financial services, especially investment banking operations. Experience fine-tuning small language models with approaches like LoRA, QLoRA, DoRA; quantization and distillation. Familiarity with prompt optimization frameworks and building prompt pipelines and evaluation suites. Experience with distributed computing, data sharding, and performance optimization. Hands-on experience with AWS services related to AI deployment and workflow orchestration. Why Join Us? We offer a competitive salary and benefits package, opportunities for professional growth, and a collaborative, innovative environment focused on responsible AI. You will work on impactful projects that shape the future of finance and have the chance to make a real difference. ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION As a Software Engineer II - Applied AI in the AI/ML for Engineering team at JPMorganChase, you'll be at the forefront of AI innovation, combining cutting-edge techniques with unique data assets to optimise business decisions and automate processes. This role offers a unique blend of artificial intelligence and software engineering, allowing you to advance engineering processes and build impactful products. In this role, you will leverage the latest research in Large Language Models, Natural Language Processing and statistical machine learning to build AI-powered products that automate processes and enhance decision-making. You will collaborate with engineering and testing teams to design scalable Machine Learning services and communicate AI capabilities to diverse audiences. Job Responsibilities Development of advanced machine learning models to address complex operational challenges. Evaluating and communicating the impact brought by proposed solutions. Architect and oversee the deployment of generative AI applications and agents to automate and enhance business processes. Collaborate with senior stakeholders to understand strategic business needs and translate them into comprehensive technical solutions. Analyze large datasets to extract actionable insights and support data-driven decision-making at a strategic level. Ensure the scalability, reliability, and security of AI/ML solutions in a production environment, with a focus on long-term sustainability. Stay informed about the latest advancements in AI/ML technologies and drive their integration into our operations. Mentor and guide junior team members, fostering a culture of innovation and continuous learning. Required Qualifications, Capabilities, And Skills Advanced degree in a STEM field (Degree in Computer Science or Software Engineering), with experience in AI/ML. Proven track record of AI/ML model development and deployment of AI/ML applications in a production environment, with expertise in deploying models on AWS platforms. Deep familiarity with MLOps practices, covering the full cycle from design, experimentation, deployment, to monitoring and maintenance of machine learning models. Expertise in machine learning frameworks such as TensorFlow, PyTorch, PyTorch Lightning, or Scikit-learn. Proficiency in Python with a strong emphasis on code quality and reliability through comprehensive testing. Extensive experience with generative AI models, mainly as cloud service APIs (e.g., OpenAI). Experience with integrating user feedback to establish self-improving AI applications. Solid understanding of data preprocessing, feature engineering, and model evaluation techniques. Familiarity with cloud platforms (AWS). Excellent problem-solving skills and the ability to work independently and collaboratively. Strong communication skills to effectively convey complex technical concepts to non-technical stakeholders. Preferred Qualifications, Capabilities, And Skills A Ph.D. is a plus but not required. Experience in software engineering practices. Experience in developing AI solutions using agentic frameworks. Experience fine-tuning LLMs with advanced techniques. Experience with prompt optimisation to enhance the performance and effectiveness of prompt engineering. Demonstrated ability to design and implement AI application architecture. Significant experience in bringing AI applications to production with a focus on strategic impact and innovation. ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies. As a Sr. Lead Infrastructure Engineer at JPMorgan Chase within the Corporate Sector - Enterprise Technology - Egress, you apply deep knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise. Job responsibilities: Client and Stakeholder management including client consultations, communication of expected completion dates and ongoing expectation management Contribute to process management and improvement within the team by updating and creating documentation and runbooks in line with engineering standards Provide advanced troubleshooting and support for Proxy issues Collaborate with other IT & business teams to align proxy solutions with organizational goals Contribute to change management process improvement by building standardized change implementation templates Provide technical guidance and mentorship to team members Required qualifications, capabilities, and skills: Formal training or certification on infrastructure disciplines concepts and 8+ years applied experience Hands-on experience in installation, migration and decommission suite of Broadcom (erstwhile Bluecoat) devices including Proxy SG, Secure Web Gateway (ISG), Symantec Content Analysis Systems (CAS), SSL Visibility appliances and Symantec Management Center (SMC). Experience with other SaaS based Secure Gateway vendor e.g. Zscaler, Netskope etc Ability to build, test and deploy proxy-based security solutions Good understanding of network infrastructure, network security concepts and application layer protocols (http/https) and vulnerability mitigation Good understanding of REST API and container-based deployment models. Understanding of version and revision control practices and procedures. Proficient in use of SEIM tools for investigate purposes Scripting skills for automation of a Proxy environment and understanding and comfortable working on shell/python scripts and Ansible playbooks. Expertise of networking fundamentals including Network topology, VLANs, Routing, Switching, Global/Local Load Balancing and Firewalls. Flexible to work off hours and weekends in 24x7 on-call rotation. Preferred Qualifications, Skills, and Capabilities: Self-Starter who can take initiative and has the ability to work independently and collaboratively Demonstrated leadership and collaboration skills in a large enterprise environment Strong critical thinking and problem solving skills Strong work ethic with a results oriented mindset Ability to collaborate with different roles and different levels across different teams to achieve common goals and ensure end to end project delivery ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Join our product design team and help deliver the next generation of digital product experiences for JPMorganChase's Global Banking organization . As a Product Design Lead , you will be responsible for products that deliver high-value enterprise capabilities across multiple business functions. You'll work in a collaborative and dynamic environment, partnering closely with product, engineering, and data science teams to create elegant solutions for highly complex business problems. The products you craft will be forward-thinking, refined, usable, and relevant to the organization's holistic end-to-end value streams. Job Responsibilities: Lead product design initiatives, developing a deep understanding of the problem space, business needs, and user goals to achieve positive outcomes Build strong relationships with multidisciplinary teams across local and global locations - including designers, product managers, engineers, data scientists, researchers, users, and finance SMEs. Collaborate on generative and evaluative research studies Create concepts, prototypes, storyboards, and presentations to communicate product vision Define detailed designs and specifications for complex workflows and interactions Enhance and leverage the organization's design system for cohesive experiences Demonstrate thought leadership in best practices and quality improvement Required Qualifications, Capabilities, and Skills: Experience working with complex data across multiple platforms (websites, mobile apps, products) Ability to communicate abstract design concepts visually and verbally using storytelling Experience designing digital products and services for enterprise solutions Proficiency in methodologies for concepting, storyboarding, and prototyping Experience applying design systems such as Google's Material Design Bachelor's degree or higher in UX Design, Product Design, Interaction Design, Service Design, Visual Design, Human-Computer Interaction, or related fields Portfolio and case studies demonstrating design experience (link(s) required in resume) Preferred Qualifications, Capabilities, and Skills: Experience designing AI-enabled solutions and incorporating artificial intelligence into your process Familiarity with financial terminology Knowledge of Americans with Disabilities Act Standards for Accessible Design and WCAG Working knowledge of HTML, CSS, and JavaScript ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Join our Global Corporate Banking (GCB) Middle Office Team ensuring seamless client onboarding with strong partnerships and compliance excellence. As a KYC Middle Office Associate within the Global Corporate Banking (GCB) Middle Office Team, you will be the single point of contact and subject matter expert for onboarding new customers and managing KYC records renewals. Aligned with a designated Front Office team, you will facilitate KYC execution across all teams, ensuring an exceptional client onboarding experience. Your role requires building strong relationships with internal and external customers, managing expectations, and providing timely updates on onboarding progress. Job responsibilities Manages the KYC book of work for your designated Front Office sub-Line of Business, prioritizing active requests and providing status updates Builds and develops strong partnerships, identifying challenges and eliminating roadblocks with all internal partners Works with Front Office teams to obtain necessary supporting evidence for KYC due diligence Ensures all client information is accurate, complete, and compliant with regulatory requirements Coordinates case prioritization, capacity planning, and assignment with back office teams Stays updated on process changes, regulatory changes, and communicate impacts to business partners Manages personal workload and priorities, escalating key risks/issues to management as needed Identifies and executes process improvements, providing guidance on key process and technology initiatives Serves as a role model to peers, driving training and sharing of best practices Required qualifications, capabilities, and skills Relevant experience in banking / finance sector Strong written and oral communication skills with experience in conflict resolution Resilient interpersonal skills, with the ability to influence and negotiate effectively with business partners and senior managers Client-focused with a strong controls mindset Hands-on approach with attention to detail and strong organizational skills Proactive and flexible approach to workload and team targets Effective time management and organizational skills for maximum productivity Preferred qualifications, capabilities, and skills Working knowledge of KYC/Compliance/AML standards Sound understanding of the Financial Industry Knowledge of multiple client types and legal structures ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team. As a Client Service Delivery Analyst within JPMorganChase, you will be a key player in our service center operations, providing exceptional customer service and support. Your role will involve addressing client inquiries, processing transactions, and troubleshooting issues, all while identifying opportunities to refer services based on client needs. You will apply your knowledge of our products and services to resolve issues and enhance client relationships. Your ability to plan and manage your work, coupled with your developing skills in strategic planning, digital literacy, and process automation, will be crucial in achieving operational objectives. Your role will also involve collaborating with internal stakeholders, mitigating conflicts, all while maintaining a keen awareness of fraud prevention strategies. Job responsibilities Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services. Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation. Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact. Required qualifications, capabilities, and skills Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting. Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes. Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency. Preferred qualifications, capabilities, and skills Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency. Proficient in driving continuous and process improvement initiatives to ensure high-quality client experiences. Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions. Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making. ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION As a Product Director - Acquisition and Growth at J.P. Morgan Personal Investing, you will set the vision and strategy for how prospects discover our products, register, onboard, activate, and become funded customers across Europe. You will act as the voice of the customer and own the end-to-end product lifecycle for acquisition and onboarding experiences across mobile and web. With a strong commitment to scalability, resiliency, and stability, you will partner closely with cross-functional teams to deliver experiences that exceed customer expectations and drive measurable acquisition outcomes. This role is about scaling customer acquisition in a regulated environment, balancing ambitious commercial outcomes with compliance, privacy, and risk. You will own the foundational layer for commercial website, customer onboarding, campaign management and growth tooling, optimising journeys through data-driven insights, automation, and journey redesign. Core capabilities include channel optimisation, personalisation, onboarding journeys, in-app messaging, and a robust attribution and data and events layer that powers product discovery and acquisition, delivering a unified, governed, and scalable investment platform that enables speed, experimentation, and accountability. Our Product team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for senior leaders who bring a curious mindset, thrive in collaborative squads, and are passionate about acquisition and onboarding at scale. By their nature, our people are also solution-oriented, commercially savvy, and have a head for fintech. We work in tribes and squads that focus on specific products and projects, and depending on your strengths and interests, you'll have the opportunity to move between them. Job responsibilities: Set the multi-year vision, strategy, and roadmap for customer acquisition and onboarding across Europe, aligned to business objectives, market opportunity, and customer needs. Own the end-to-end acquisition funnel from first touch and product discovery through registration, verification, onboarding, activation, and funding, with success measured through conversion, drop-off, and time-to-value. Drive product discovery and channel optimisation across web and mobile, establishing clear governance to improve acquisition efficiency and ensure learning loops translate into roadmap decisions. Own personalisation and in-app messaging experiences that guide customers through onboarding and activation milestones in a timely, contextual, and compliant manner. Own the acquisition platform capabilities across attribution, campaigns, promotions, and content management, positioning this as a unified, governed, scalable investment platform that enables speed, experimentation, and accountability. Establish and govern attribution, event taxonomy, instrumentation, and data quality so teams can make confident decisions, and continuously monitor journey and channel metrics to identify friction, improve flows, and raise conversion. Embed a compliant experimentation and learning culture, ensuring trade-offs balance customer outcomes, risk and compliance requirements, privacy and consent, and platform resiliency. Ensure delivery is execution-ready and controlled, translating strategy into clear requirements that comply with applicable regulation and internal policy, with testing for coverage, operational readiness, and change management. Build strong partnerships across Engineering, Marketing, Data and Analytics, Design, Compliance, Risk, Privacy, Controls and Governance, and Operations, collaborating to align priorities and deliver shared acquisition and onboarding outcomes. Lead third-party vendors that support onboarding and acquisition capabilities, defining outcomes, ensuring effective integration, and measuring performance and ROI. Lead, coach, and develop a high-performing team of Product Managers, setting clear goals and expectations, strengthening talent, and ensuring consistent delivery against the product vision and measurable outcomes. Support expansion into new investment services and geographies by scaling onboarding and acquisition capabilities in a compliant, consistent, and operationally robust way. Required qualifications, capabilities and skills 10+ years of product management experience, with significant leadership in customer acquisition and onboarding for investment platforms and or digital consumer banking. Proven track record of materially improving funnel conversion, activation, funding outcomes, and acquisition efficiency at scale. Deep fluency in acquisition metrics, attribution, and experimentation, with the ability to translate data into strategy, prioritisation, and measurable outcomes. Experience leading regulated digital onboarding, including identity and verification, authentication and MFA, and KYC data capture, delivered in a compliant and privacy-aware environment. Experience owning personalisation, in-app messaging, channel optimisation, and the underlying attribution and data and events layer, delivering instrumented, governed capabilities that improve journeys. Excellent communication skills, including the ability to explain regulatory, policy, and privacy considerations clearly to both technical and business stakeholders, and to align senior leaders on trade-offs. Bachelor's degree or equivalent. Preferred qualifications, capabilities and skills MBA or relevant advanced degree. Experience delivering multi-country European rollouts, including localisation, regulatory variation, and operating model readiness. Experience leading consent and privacy frameworks at scale, including governance of data use for personalisation and measurement. Agile delivery experience in large, multi-team product and engineering organisations. Demonstrated experience navigating matrix and complex organisations, collaborating effectively across teams and functions at executive level. ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As an Experience Design Vice President in CDAO Data Platforms Engineering, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience. Job responsibilities Develop and execute design/research strategies for the platform and ensure alignment with user needs across multiple product areas Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain. Drive the use of a standard set of UX components to provide a consistent, repeatable experience across the platform Work alongside engineering teams as a partner to ensure that the platform is easy to use and meets the design requirements Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions Gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in user experience design or similar roles Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes Experience building and scaling design systems / component libraries in partnership with engineering (governance, adoption, accessibility baked in). Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making Advanced technical skills, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience Preferred qualifications, capabilities, and skills Experience in using AI tooling to help produce systems Working knowledge of data platforms (governance, entitlements, catalog etc) Experience influencing stakeholders through research, metrics and data Familiarity with modern delivery practices (Agile/lean), and collaborating effectively with distributed engineering teams . ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Shape the future of employee experience by leading the strategic design and research initiatives, that blend business needs and user insights, empowering our 300,000+ employees to do their best work. As an Experience Design Vice President in Employee Experience, you will play a pivotal role in shaping the user experience across our products and services across key Client/Employee Collaboration and Communication journeys. You leverage your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. You work closely with the business and users, following best practice user-centered design to deliver innovative and creative solutions to complex problems. You collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience. Your passion and curiosity for AI and emerging technology allows you to apply them successfuly in your workflows. Job responsibilities Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas Design through wireframes, visuals, prototypes, and product features at different levels of fidelity, including diagram service flows and interactions for key touchpoints. You lead end-to-end design initiatives within a specific domain, multiple product experiences, delivering high-fidelity solutions with exceptional visual and interaction design craft Drive and participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support from our Experience Research team Deliver work that is not only user-friendly, but which also produces results - measuring your work's value by identifying success criteria and performing user validation throughout the design process Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion Collaborate and partner closely with Product, Engineering and Business Stakeholders to shape solutions early - not just execute against defined requirements. You will play a key role in helping realize the vision and defining end-to-end product experience Establish and elevate visual design quality through a strong point of view on hierarchy, typography, layout, and modern UI patterns Bring clarity and consistency to complex or legacy experiences by introducing contemporary, consumer-grade design patterns Use prototyping, storytelling, and strong design rationale to communicate decisions and influence stakeholders, including senior leadership Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion. Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels, including 3rd party products Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in user experience design or similar roles Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, to drive customer-centric decision-making Experience developing design proposals and solutions that communicate the value of the initiative from a customer and business lens. Strong portfolio demonstrating shipped work and measurable impact on product outcomes (not just concepts) Portfolio includes high-fidelity design work that reflects a sophisticated, modern aesthetic and a strong, opinionated point of view on visual and interaction design; work demonstrates the ability to elevate and modernize complex or legacy experiences, introducing contemporary patterns and raising the overall quality bar Demonstrated ability to design end-to-end user journeys (not just individual screens) Ability to clearly articulate design decisions, tradeoffs, and constraints, including exploration of multiple design approaches Proven ability to distill and elevate complex challenges to stakeholders, leaders, and peers alike Preferred qualifications, capabilities, and skills Fluency / curiosity when it comes to working in AI-enabled design Experience of designing both in-house products as well as embedding 3rd party products Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. This is an exciting opportunity to join J.P. Morgan, this role is a Jobshare (part-time hours where 2 people share the responsibility of the role) if this is the flexibility you need this could be the role for you. 19.5 hours a week. Job Summary As a Product Manager within the Structured Working Capital team, you will leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. Trade & Working Capital ("TW&C") is a division of J.P. Morgan Payments. TW&C connects counterparties with market-leading Supply Chain Finance, Receivables Finance, Inventory Finance, Contract Monetization, Commodity Trade Finance, Working Capital Lending, Export Agency Finance (EAF), and Traditional Trade solutions. Structured Working Capital is part of (T&WC) and includes Receivables Finance, Contract Monetization, Commodity Trade Finance and Inventory Finance. Job Responsibilities All aspects of Product Management in Structured Working Capital including; ongoing product updates, approvals and the build out/expansion of product capabilities. build out and expand capabilities through change management process (including, onboarding new vendors / products / booking locations) managing product governance for risk and controls including, participating and presenting at regulatory and business control forums; establish and maintain programmatic road maps including, identifying client opportunities, recommending strategies and leading annual review engagements to support successful client programs and drive revenue generation; work closely with Origination and Transactor teams to identify structured solutions to enhance the client experience and our clients' working capital positions; partner with Product Solutions Delivery and other stakeholders to ensure robust and seamless product delivery, execution management and portfolio monitoring within agreed Risk & Control frameworks; define strategic vision for Structured Working Capital product and build detailed plans for executing and coordinating with internal stakeholders. Required qualifications, capabilities, and skills You will be a Product Manager or able to demonstrate relevant experience in a similar role with knowledge and experience in Structured Working Capital. You can demonstrate your experience and knowledge of: management of ongoing product approvals/reviews/refreshes and new products/deliverables evaluation and monitoring of P&L targets including, revenue forecasting and expenses budgeting; extensive finance experience with a focus on syndicated lending and alternative financing structures for receivables; Product experience with the ability to drive client solutions. Your Pathway to Jobsharing at JPMorgan - IT'S A 2 BRAINER! At J.P. Morgan we are passionate about supporting different ways of working to support our talent in the flexibility they need. We know that Jobshare is a fantastic way to hire talent for the firm that offers both the flexibility that you need whilst providing the consistency that our business requires. Jobshare is 2 people working part time hours with full time powers. This role is part of a Jobshare opportunity and therefore a part-time role at 19.5 hours. ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.