Arnold Clark

Pension scheme We're currently looking for Customer Service Executives to create an outstanding customer experience in our Motorstore in Workington and help customers get excited about our products. Why choose us? 33 days' holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments Pension scheme Maternity and paternity packages Opportunities for training and progression Hours You'll work a five-day week on a set rota that includes weekends (38 hours per week). About The Role At Arnold Clark you'll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey - from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You'll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We'd expect you to be a great team player, who is looking for clear career progression into car sales. Day-to-day duties Preparing the showroom and cars for the day ahead Assist with showroom presentation and advertising Supporting the Sales department and delivering excellent customer experience Organising and accompanying customers on test drives Swotting up on our vehicles and manufacturers Learning about our products so you can help our customers find the perfect fit Enhancing the customer journey from enquiry to delivery Essential Skills You'll be a confident communicator who understands that a positive attitude gets great results Willingness to go the extra mile A full UK driving licence As happy working on your own initiative as you are in a team One of our company values is progression, so it's vital you are eager to progress within this role to car sales Our Culture Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals. To find out more about Life at Arnold Clark , visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

We are currently recruiting for a new Service Advisor to help us at our Blackpool Vauxhall branch. We Offer 33 days' holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments Maternity and paternity packages Opportunities for training and progression And much more Hours Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm About The Role Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We're looking for an articulate, warm communicator who can give our customers the star treatment - whether it's first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who's already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes. Day-to-day duties Handling all customer requirements for service and vehicle repairs in an efficient and professional manner Liaising with the workshop and bodyshop to progress work through the system Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise Maintaining customer records such as vehicle details and service histories accurately and efficiently Maintaining knowledge of aftersales products and services, upselling where appropriate Making sure the customer database is updated and accurate at all times Essential Skills A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner Demonstrable computer literacy and knowledge of IT systems and applications The ability to multi-task and be highly adaptable within a busy environment Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop Able to prioritise your workload Ability and willingness to work within defined processes and guidelines Good core administration skills to accurately capture customer details to the required standards A full UK driving licence Nice To Have (but Not Essential) Experience of upselling products or services Our Culture Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals. To find out more about Life at Arnold Clark , visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Pension scheme We're currently looking for Customer Service Executives to create an outstanding customer experience in our Fiat/Abarth branch in Elgin and help customers get excited about our products. Why choose us? 33 days' holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments Pension scheme Maternity and paternity packages Opportunities for training and progression Hours You'll work a five-day week on a set rota that includes weekends (38 hours per week). About The Role At Arnold Clark you'll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey - from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You'll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We'd expect you to be a great team player, who is looking for clear career progression into car sales. Day-to-day duties Preparing the showroom and cars for the day ahead Assist with showroom presentation and advertising Supporting the Sales department and delivering excellent customer experience Organising and accompanying customers on test drives Swotting up on our vehicles and manufacturers Learning about our products so you can help our customers find the perfect fit Enhancing the customer journey from enquiry to delivery Essential Skills You'll be a confident communicator who understands that a positive attitude gets great results Willingness to go the extra mile A full UK driving licence As happy working on your own initiative as you are in a team One of our company values is progression, so it's vital you are eager to progress within this role to car sales Our Culture Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals. To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Arnold Clark is recruiting a Service Advisor for our Shiremoor branch. You will deliver exceptional service to customers in both service and vehicle repair scenarios, ensuring a seamless experience from enquiry to job completion. We value warm communication, reliability, and the ability to coordinate with workshops while upselling appropriate aftersales products. A full UK driving licence is required, with a full-time schedule Monday to Friday and Saturdays on a rotating basis.

Arnold Clark Armadale Rental is seeking a proactive Rental Customer Advisor to deliver excellent customer service in person and over the phone. You'll use strong organisational and communication skills, handle queries, monitor spend, and support branch operations to create a positive customer experience. Flexibility to cover shifts and occasionally assist other branches is valued, with full-time hours and a focus on delivering high standards in a busy rental environment.

Arnold Clark is hiring a Parts Advisor for our Derby Motorstore. The role focuses on keeping workshops stocked with the right parts and updating customers through every stage of their journey. Training on our systems is provided, and a friendly customer-service approach is essential. The position offers a competitive hourly rate plus bonuses, 33 days holiday, private healthcare, and opportunities for progression. Hours are Mon-Fri 8am-5.30pm with alternate Saturdays.

Pension scheme We're recruiting for a Receptionist to join our Renault/Dacia branch in St Helens. We Offer 33 days' holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments Pension scheme Maternity and paternity packages Opportunities for training and progression And much more Hours Part time: Saturday 9am - 6pm and Sunday 11am - 5pm About The Role At Arnold Clark, you'll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom. As a Customer Experience Host, you'll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner. You'll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile. Day-to-day duties Acting as the first point of contact for our customers, in person and on the phone Managing a large volume of customer calls and dealing with enquiries effectively and efficiently Making sure the customer areas are kept tidy and presentable and that our customers are well looked after Working proactively with all departments within the branch Going the extra mile for all our customers Essential Skills A fantastic telephone manner Excellent interpersonal skills A genuine interest in delivering excellent service and going above and beyond for our customers The confidence to work independently and also as part of a team Highly organised with the ability to multi-task Nice To Have (but Not Essential) Knowledge of Cisco telephony An understanding of Microsoft Office and Excel Our Culture Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals. To find out more about Life at Arnold Clark , visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.